# Page 2 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87908/TeamSupport/reviews --- TeamSupport 4.5 (848) [View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TeamSupport ## Showing most helpful reviews Showing 26-50 of 848 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan P. Packaging Designer Alternative Medicine Used the software for: 6-12 months ### "Connect to a lot to improve workflow" February 16, 2026 4.0 Overall, it's pretty helpful. Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems. Pros I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions. Cons I feel like the interface is dated and less intuitive than newer SaaS help desk tools, meaning steeper training and slower adoption for new agents. Review Source Response from TeamSupport February 24, 2026 Hi Ryan. Thanks for the thoughtful review! We actually launched a completely redesigned platform UI in Q4 last year with a more modern, intuitive experience and improved navigation for faster onboarding. If you haven’t seen it yet, I’d recommend reaching out to your Customer Experience Account Manager for a quick walkthrough. Here’s a short preview as well: https://www.youtube.com/watch?v=MywAmla-9y4 Thanks again for the feedback! Appreciate your partnership. Barbara M. Office Administrator Consumer Services Used the software for: 6-12 months ### "TeamSupport Live Chats help with quick connections!" December 22, 2025 4.0 We use TeamSupport for our intranet connections with our own team members but offer links for outside requests. Pros The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile. Cons There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing TeamSupport I chose TeamSupport over Zendesk due to brand name aligning with company values. Review Source EH Elizabeth H. SENIOR PRODUCT MANAGER Retail Used the software for: 1-2 years ### "teamsupport, yes please" December 12, 2025 5.0 love it! what a great tool for people like me who are working from home and need to manage all the tickets. Pros i love it because you can work from home and have full support at home with team support. you can log tickets. Cons there really isn't anything i do not like. you can log tickets and you can go back to them to follow up. its great Review Source FG Fabrizio G. Design Lead Architecture & Planning Used the software for: 1-2 years ### "Effective Communication Platform with easy features." October 19, 2025 5.0 Great communication product with excellent drag and drop functions and easy to integrate with third party platforms. Pros Customer engagement tools are perfect easy issue tracking and even the collaboration functions are reliable. Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation ability is effective. Cons No issues with this platform because after training is over the implementation is simple and no technical help required. Review Source KV Kinjal V. Carer Health, Wellness and Fitness Used the software for: 6-12 months ### "Team support review " August 25, 2025 5.0 Overall I can say that this is wonderful if it can fit your business well. My experience was amazing. Pros I have used this for my recent Employee hiring proces. I would definitely say that this is permanent solution for employees management It can provide permanent recruitment. Service range also quite high you can consider it for any business like manufacturing, public factor, hospitality. I loved it . Cons It depends on the weekly pay. Suitable for medium to large businesses. For small and Micro businesses that is based on local market that is bit tricky. Review Source SL Stefan L. Sales Manager Package/Freight Delivery Used the software for: Less than 6 months ### "Great Tool!" November 11, 2025 3.0 TeamSupport has been a strong step up for our support operation. It really brought structure, visibility and consistency to how we handle customer‐issues — which in turn has helped improve our response times, accountability and service quality. Pros Using TeamSupport felt like a real win in several areas. I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues. Reviews back this up: users note how it “centralizes tickets and automates routing so things don’t fall through the cracks.” Cons The user interface sometimes felt a bit dated or clunky — especially when you’re navigating lots of tickets or complex filters. Some users say the search or loading times lag or require workarounds. Review Source KC Kim C. Customer Service Assistant Accounting Used the software for: 6-12 months ### "Highly Recommend" July 13, 2025 4.0 A definite plus to organize and prioritize tickets and easy to install. Customer service is also great. Pros Relaible and cloud based. Live livechat feature and and how it allows me to organize customer tickets and tasks to improve customer service. Cons Cost is somewhat of an issue and does not network with Office 365 but still a great software option to consider. Review Source SM Steven M. system technique Management Consulting Used the software for: 1-2 years ### "Better structured support" December 5, 2024 4.0 It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the prompt response. Pros TeamSupport exceeded my expectations when I saw the results of having more personalized support with each client. The ticket system allows for an easier response and follow-up, which improves the experiences that clients have by giving faster responses and allowing customer service agents to better understand each case. Cons There are no failures, displeasure or bad services from TeamSupport. They have been very good with all the services provided. Review Source AT Amanda T. Ceo Real Estate Used the software for: Less than 6 months ### "TeamSupport for the win!" May 8, 2025 5.0 Wonderful experience And extremely satisfied with my decision to use team support Pros This application Was extremely Navigate and utilize. Definitely a good decision to use team support Cons I couldn't find anything.I did not like about this application Review Source kC katlyn C. owner Real Estate Used the software for: Less than 6 months ### "great software for business owners" April 20, 2025 5.0 A great software for business owners or managers looking to effectively communicate with their team. Pros There is an ease of use with TeamSupport. It is easier to navigate than other softwares that I've used. I prefer it more than the others I've tried. Cons I really didn't have any issues using TeamSupport. I could see there being a learning curve for those less tech savvy. Review Source Response from TeamSupport April 21, 2025 Thank you for the great feedback. We love to see this! TP Tarak P. Support Engineer Information Technology and Services Used the software for: 2+ years ### "Best Product Support Teams " August 7, 2024 5.0 Experience is really very good with TeamSupport. It has centralized system for tracking and managing customer support tickets and also has ticket automation which is very good. Pros It has Simple UI and Easy to use application which has made communications easy. Also the report building feature is really very good. Ticket Automations are also really good. Cons Nothing, I like everything about TeamSupport. It's just lag which happens sometimes. Review Source GY Guillermo Y. Administrativo Government Administration Used the software for: 6-12 months ### "TeamSupport, Aceptado & Recomendado" August 13, 2024 5.0 En general, es bastante grato poder trabajar con este software. A modo personal, ayuda demasiado en cuanto a los tickets, uno puede trabajar de manera ordenada y sin aproblemarse. Pros La verdad, contiene herramientas muy completas para su buen uso. Cumple con lo requerido para poder realizar el trabajo de manera rápida y segura. Cons Es paga. Pero a su vez, vale la pena, ya que se ahorra mucho tiempo con su interfaz. Review Source VR Verified Reviewer marketing Higher Education Used the software for: I used a free trial ### "Atención al cliente" August 14, 2023 4.0 Pros Es un software eficiente, puede que no muy moderno, pero te facilita el seguimiente de las atenciones, te ahorra pasos al convertir los corres en tickets, tiene su portal autorservicio que eso me parece super genial, ya que no necesita una interacción con el grupo soporte. Cons Tiene pocas cosas que no me gusta, que es pago .. todo depende de la magnitud de la empresa y que necesita una capación para poder usarlo. Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "TeamSupport is an excellent choice for a help desk" August 2, 2023 4.0 TeamSupport's functionality is on par with that of competing products, but I prefer working with it because the information I need to manage my business is more logically organized. Pros It doesn't take much mental effort to understand how the product works and how to apply the many facets of your support function to it. My innate teamwork skills allowed me to effectively coordinate with my colleagues, the client, and TeamSupport to improve our service to the customer. Cons Outdated user interface. The business is ignoring its primary offering. Very little. Its features are so similar to those of other CRMs that you'll be hard-pressed to find one that meets your specific needs if you don't already use another CRM. Switched from [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Enhanced in ways you would not expect. Limited ability to adapt due to the company's ignorance of ITIL processes. Incomparable to entry-level products like zendesk but leagues ahead of servicenow and sysaid. Review Source Kelly B. Design Engineering Manager Computer Software Used the software for: 1-2 years ### "It is an excellent help desk solution in our company" October 10, 2023 4.0 The best thing about TeamSupport is the way it simplifies our interactions with clients. We can better address the needs of our customers if we pool our customer service resources. Because of the software's interoperability with our other tools, we are able to effortlessly consolidate our ticketing, task, and interaction management for all of our customers. Pros Having all the requests for help in one central location is quite convenient. Our team is able to get the most out of the software because of its seamless integration with our other systems. Cons I appreciate TeamSupport for what it's worth, but I've had some difficulties with it. It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) TeamSupport's features are on par with those of similar programs, but I find it easier to use because the data I need to run my company is more neatly presented. Review Source Dylan R. Service Manager Entertainment Used the software for: 2+ years ### "TeamSupport Supports" March 6, 2021 5.0 The best part of TeamSupport is the support, the support team has helped us sort out every problem along the way and do it pretty quickly. If the software doesn't have the ability to do what you're trying to do, feature requests are often filled to meet your needs. Pros Easy workflow and team management - TeamSupport has improved our customer support vastly over the years, we use groups for our different support teams and brands to keep things well organized. Over the years we have taken advantage of more features and functions including asset management, automation and data management via API. Cons There isn't much that we don't like about TS, but our team would benefit from a better mobile version that allows you to easily update customer tickets, at the moment the mobile functionality is designed to be more of internal operations and collaboration rather than customer-facing. Review Source Response from TeamSupport March 11, 2021 Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. MC Mickey C. Director of Customer Support Consumer Services Used the software for: 2+ years ### "TeamSupport a great support and customer management application" September 10, 2020 5.0 We are a B to C customer and while this may not seem like a good fit it is working for us very well. The ability to create customer Knowledge Base articles is easy and the portal allows customers to view them. Same with the Community feature, we have many articles in both and it's nice knowing that a customer has a resource to solve problems or find information about our product on the portal interface. We use this to manage both end user customers as well as videographers that work with us to produce Not-Forgotten time capsules. Pros I love how easy it is to setup, and the fact that I don't have to worry about how the product is running because it's in the cloud and the team at TeamSupport really do a great job when it comes to making sure the application is ready and available when I use it. Everyone at TeamSupport are easy to work with and really know the product. I can reach out to them at anytime and someone is available to assist me. They always seem happy to hear from you and it's like talking to an old friend. Cons Nothing to say here, I really like it. It's really hard to come up with a negative, except that perhaps I wish I had thought of this. Review Source Response from TeamSupport November 4, 2020 You're awesome for taking time to post a review! We appreciate you being part of the TeamSupport family and we look forward to making sure you make the most of your platform. If you haven't done so already, please join our Community discussion group found in the TeamSupport Customer Hub and attend our monthly TeamSupport University client exclusive live webinar hosted by subject matter experts. RK Rachel K. Operations and Marketing Computer Software Used the software for: 2+ years ### "The single most important piece of software for our company's success " September 21, 2023 5.0 Team Support is a top-notch company that centers around the customer's success. It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay on top of communication. Our customers feel heard, and in control of their destiny. Give your customers that power, and you will see nothing but gratitude from them. There is no such thing as an unhappy customer at my place of employment, and that's a great feeling in the workplace. Pros Team Support has changed our company into a business that has the tools to enable customer success. It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high efficiency. All communication with the customer is seen in one location. We can directly speak with the customer within the software. Our clients can email, call, or chat directly using the program. They can rate us, look up a knowledge base article or get a quote. It has changed how we do business by improving communication. Cons I have not one negative word to say about my Team Support software. I don't know how anyone can live without it. Review Source AA Alain A. SQA\\Support Logistics and Supply Chain Used the software for: 2+ years ### "Take a shot, give it a GO" September 9, 2020 4.0 Our overall experience with TeamSupport has been fantastic! Their support team is top-notch and from my perspective it shows that they genuinely do care to help you with your ongoing issues. Pros The flexibility of TeamSupport was a feature we wanted to use as we grow the business. We wanted to leverage this feature because we wanted the software solution we chose to grow with the us and TeamSupport met that criteria. Cons The storage limit of 25MB is probably the one that affects us most. We use videos internally for training and externally as well. I know that this limitation is understandable, but it is something that I wish they would either lift or expand. It would be very nice to offer a remote control feature when you are working an issue, so you can easily take control of the user's computer. Reason for choosing TeamSupport We were a small company at the time and we knew we wanted\\needed a software solution to grow with us. We also wanted a software solution that has an outstanding customer support. Our front facing ticketing system is a reflection of us as a company. If we experience terrible service on our back end support, it will eventually show up being displayed to our customers as well. TeamSupport is not a perfect company, no company is, but up to now they have proven themselves to be a terrific partner in our company's growth time and again. We look forward to the next phase of our company's growth knowing that we have TeamSupport to back us up all the way. Review Source Response from TeamSupport November 4, 2020 Thanks Alain for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into that, and we're glad to hear it's serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! JB Jill B. Vice President, Operations Pharmaceuticals Used the software for: 2+ years ### "Great Product!" September 24, 2019 4.0 Overall, I like the software as its easy to use and meets our operational needs. The ticket management works well and is easy to use. The tickets are easy to create, assign, and manage. I have set up reports that I run monthly to provide support metrics internally. They were easy to create and are easy to run each month, giving us the metrics we need to understand the types of tickets we get from our customers, the number of tickets created by each customer, and the amount of time our support team spends working the tickets. We interface with Jira when submitting requests to our development team, which was easy to configure and is virtually maintenance free once set up. Team Support also has great documentation that is easy to understand, which I reference whenever I'm implementing something new or have questions. Pros Ticket management and reporting. UI is easy to use and understand. I really like the email functionality, allowing customers and our support users to create and respond to tickets via email, creating the necessary tracking without having to log into the portal. However, I also like that a self-service portal is available, allowing customers to see the status of all of their issues and requests. Cons When submitting an issue or request, it often takes a long time for a resolution. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Agiloft](https://www.capterra.com/p/101273/Agiloft/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing TeamSupport Lower monthly subscription fee, less intensive configuration, self-service customer portal, customized metrics and analytics, robust solution. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The Zendesk UI didn't seem as user friendly as other products. The Zendesk product seemed to be developed more for IT users than for CRM teams. Review Source LG LAURA G. VP of Account Management Human Resources Used the software for: 1-2 years ### "Team Support Review" May 5, 2021 5.0 My experience with TeamSupport has been very good. The online support help is very responsive. Our Admin is extremely knowledgeable on TeamSupport as well which is helpful. Pros When we implemented Team Support, we did not have a CRM system prior, so it was a little tricky at first knowing how we wanted the ticket workflow to occur. After setting up a few ticket types and understanding the logic with the setup, it was smooth sailing setting up different type tickets for product inquiries to escalations to goodwill calls to managing COVID type activities for our clients, etc. At a moment's glance I can tell what is outstanding and what may need immediate attention. Cons The reporting can be challenging. We use Activities and Tasks a lot. To be able to include fields across the board in any report would be extremely helpful. Your limited with how you can report on tasks. Clients have shared they feel sometimes the layout of the emails they get are busy looking. TeamSupport recently made changes to improve this. We will be rolling this out soon. Clients seem to like the Ticket Hub feature quite a bit. Review Source Response from TeamSupport May 20, 2021 Thanks for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into that, and we're glad to hear it's serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! Thank you for taking the time to review TeamSupport. Glad to see you're enjoying the platform, particularly the ease of use. We're here to help if any questions arise or you'd like to inquire about additional features. Did you know we have a monthly webinar on the fourth Wednesday of the month exclusively for our clients? Join us to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university JN Jan N. Customer Support Rep/eCommerce Specialist Computer Software Used the software for: 2+ years ### "TeamSupport for Customer Support" October 28, 2016 4.0 Our company started using TeamSupport several years ago for answering customer support tickets. Previously, we would respond via email which left us no tracking or history and was only available to the email account used to answer the ticket. With TS we can track all responses and have the ability to tag the issues by topic. Being able to insert images is HUGE! Often times we will hear something like "Another rep told us ...". We can quickly click on the customer's company name and see all past tickets and review past responses. I can also quickly see just my responses. Notes can be attached to a customer's account that will pop up whenever they submit tickets. The reporting feature is not quite as easy as I think it should be. Although I've managed to produce enough basic reports to satisfy my needs. The learning curve for TS was relatively short. There are a few quirks, that once you figure them out, you can easily move forward - such as each customer must have a unique email address. However, this can be worked around by adding the customer without an email address, then edit their account to add the email. We have found that TS has significantly reduced the time we spend training new hire employees. The new hires can scroll through previous tickets and review past responses. They can also search specific topics based on tags. Once they are turned loose to answer tickets on their own, they can be marked as private and sent to be reviewed by their mentor, and then released to the customer. TS has many features to help make life easier - Built-in editor with images & screencast recorder, Water Cooler (internal chat), Chat (for your customers), Knowledge Base Templates (easy to create for repeated use), Wiki (the ability to add internal help articles), Calendar and Reminders, Mobile app, and more. Pros Complete history tracking, quick training, ability to insert images, knowledge base templates Cons reports, have to create work arounds for duplicate email addresses, when adding a new customer - if TS can't find the customer I wish it would transfer the data entered into the new customer screen so I wouldn't have to retype everything. Review Source iftikhar A. Manager Merchandising Apparel & Fashion Used the software for: Less than 6 months ### "Expert opinion" January 1, 2022 5.0 i was very happy to use this application but this is not the end of the world so please always make this application up to date. Pros this is good for customer support and get feedback from your target audience. i prefer to use this application for the value addition of customer response to your product Cons there are few things still missing like customer rating for the improvement. add new features to get more acute data from the potential customer. Review Source RH Robert H. Service Manager Computer Software Used the software for: Less than 6 months ### "More capable than most, but still some additions I'd like to see" October 28, 2016 3.0 Getting the system configured for our particular use has been "tricky". It is working for us, but there are some limitations that make it difficult in some areas. For instance, notification via text message should be based on "who is on-call". As it is, I can notify, but I have no-way to denote who is "on-call". So, there may be some way to do this and change the external calls/texting based on it, but it isn't intuitive. Another issue has been with refreshing the screens. (we need to manually do that) However, this system is working for us an our clients, overall, and has met 90% of our needs. Working with customer service, we have had to resolve our own issues on occasion, which is a frustration. (no ideas presented to us, and we just "found" a way) Pros Ability to customize ticket entry questions. Ability to allow customers to directly enter tickets Ability to allow for texting our cellphones for tickets that have not yet been assigned. Ability to enter time on tickets, and retroactively enter/change time. Ability to search on old issues and for our customers to see the issues. Cons Inability to tag a ticket with a "classification". (we charge different rates and minimum hours for different times of day/week/holiday) There isn't a good way to track that in the system and we are having to use the comment entry to work out offline ourselves. My customers want 1 report entry (at the end of of the day), that shows them what the issue was, and the final resolution (only), and time/$ breakdown per time spent on the project. I do find it hard to externally work a report for that. We have had to generate a VB application to manipulate/merge and calculate everything based on the reports that I can get form the system in order to get what we actually need to share with our clients. CDI should take into account tickets that are "Waiting on Client". (and remove them from the calculation) Currently, I have 2 tickets that are waiting on clients, but the CDI is "maxed out", because it has taken then more than 2 months to get their "act in order". That shouldn't frustrate them and drive the CDI up. Why can my clients (outside their contract date enter a ticket, but I cannot enter a ticket for them?). Sometimes we need to "catch them up later"..... I need a way to track our active "on-call" resource and make it so that our ticket automation only alerts us the "on-call" resource (via text message) to those considered currently "on-call". Currently, we have to change that setup manually (pain). Review Source DW Dan W. Support Analyst Medical Devices Used the software for: 6-12 months ### "Flexible customer support platform that shows promising growth" September 1, 2020 5.0 The support from Team Support is top notch. THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible. Pros I like the flexibility that is combined with a simpler setup. Not everything has a million ways to configure it, and that's okay. The integration of ticketing inputs (email, portal, chat) is really good which allows us to build a simpler experience for our customers. Cons There are some features like reporting which could use a major overhaul for an out of box experience. Thankfully, API support is there so that we can design our own dashboards, but the current reporting tools can only get you just enough data and is horribly presented. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) We needed a solution that provided a solid customer experience while letting us manage tickets and knowledge bases internally within a single platform. Review Source Response from TeamSupport October 22, 2020 Thanks Dan for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into that, and we're glad to hear it's serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.