# Page 25 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/87908/TeamSupport/reviews

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TeamSupport

4.5 (848)

[View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 25 - Reviews of TeamSupport

## Showing most helpful reviews

Showing 601-625 of 848 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TH

Tim H.  
IT Support  
  
Used the software for:

### "TeamSupport is for some amazing work support programs"

August 18, 2014

5.0

I used TeamSupport before in a previous work environment but I never have been disappointed. The Customer Support alone has been very helpful, along with the online documentation on how to use the API, Features and setup or fix issues.

Review Source

SC

Sachin C.  
Engineer  
Computer Software  
Used the software for:

### "Full of features and simple to comprehend !!"

June 8, 2018

5.0

Pros

For ticketing updates using emails it seems to be pretty easy to catch on. We can assign the chores to several teams with great ease and the customization is pretty neat too.

Cons

Would be too soon to point out the negativities of this software as it's still in the try out stage in our organization, but the mobile app is at a starting stage so it needs time to breathe for now.

Review Source

DR

Dylan R.  
Technical Services  
  
Used the software for:

### "So easy with awesome support"

August 12, 2014

5.0

I've been a user of team support for a year now and the system started out being wonderful and since then it's only gotten better. It's so easy to use as many of your normal PC/Mac functions are the same on the online portal. We have also worked closely with the TS team to make custom functions that relate to our company workflow. I don't think there are any bad things to say about TS as if you have any problems their support team helps you fix it in minimal amounts of time.

Review Source

J@C

Jennfer @ CourseVector  
  
  
Used the software for:

### "Support Staff Excellent"

September 10, 2013

5.0

TeamSupport has been a joy to work with. The transition from no ticketing system to the TeamSupport ticketing system was not always a smooth one, but their team has addressed our issues promptly each and every time. We have made several suggestions of things we wish would be included in the app. The best part is, we got to see these changes implemented!

Pros

Prompt support. Robust documentation. Customization capabilities.

Cons

It's a lot to learn at first.

Review Source

MK

Matt K.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Supporting clients remotely!"

February 7, 2017

3.0

Clients can be supported with their issues anytime and from anywhere. Teamsupport provides good ticket management system which allows clients to put their queries and our team can help them easily once they receive the tickets.

Review Source

JA

Jesús A.  
  
Primary/Secondary Education  
Used the software for:

### "Flexible and customer oriented"

November 12, 2013

4.5

Pros

We are an ever changing organization that was trying to find the perfect, cloud-based CRM which fit our current procedures and could be adapted to our future requirements. TeamSupport is showing that critical flexibility, and we are loving it.

Cons

Its interface feels a little old. However, I know they are working on the next version, which includes a new look and feel.

Review Source

DF

Dan F.  
  
  
Used the software for:

### "Very useful tool for Support Engineers"

November 8, 2010

4.0

This tool combine issue tracking and contact management. It can be used by any technology company to create efficient relations between the customer service, product development, engineering and QA areas.

Pros

on demand, easy to get started with straightforward user interface helpful to manage day to day support tasks integrate well with JIRA tracking system to link to engineering, QA and sales groups

Review Source

LR

Leo R.  
Engineer  
  
Used the software for:

### "Easy and Practical"

August 8, 2014

4.0

After using Team Support for more than a year, I have grown accustom to it's simple yet powerful interface. Every morning I open the web application and scan through the tickets I need to work on. Having to use the "other" system is a pain with sub menus and multiple clicks to see one ticket. I hope we are able to completely move to Team Support as soon as possible and recommend anyone working with customer support tickets to take a look at this amazing system.

Review Source

JT

James T.  
  
  
Used the software for:

### "By far the best help desk application!"

November 22, 2016

5.0

My company used to use a programme called Mantis for faults, works very similar to TeamSupport but looks and feels very outdated! This gives you complete control over any situation! and makes logging and keeping up to date with faults much easier for the client! without requiring logins! just reply to the email and it adds the response to TeamSupport! Now looking to set up another department with their own TeamSupport to help keep track of maintenance tasks!

Review Source

JC

Joshua C.  
  
  
Used the software for:

### "Pretty good"

November 3, 2016

3.0

So far so good. Some bugs and some minor complaints about features but other than that it has worked well for us for the past 4-5 months. Compared to other services this one is the most friendly and enticing one.

Review Source

GB

Greg B.  
  
Computer Software  
Used the software for:

### "Constantly Improving"

May 21, 2014

4.5

Pros

TS is continually improving the product. It's actually been a challenge with our team to keep up and take advantage of all the new features, but that's a great problem to have.

Cons

Not really a dislike, but there's no way to track tasks within a ticket. Even a simple task comment where you could check off actions that have been completed on ticket would help.

Review Source

JA

Jeff A.  
Director  
  
Used the software for:

### "Better Service = Increased Revenue"

June 27, 2013

5.0

Since the day we began our 30 day TeamSupport trial, our revenues have increased. Trying to provide support via email is full of problems and missing important emails is common as spam and other emails get in the way of important support requests. TeamSupport fixes all those issues by centralizing, prioritizing and keeping support organized. I would recommend it to any business where the quality if your support has a direct affect on revenue.

Review Source

A

Alberto  
  
  
Used the software for:

### "Team Support Application"

September 9, 2013

5.0

The team support is giving us the capability of entering of the calls we received and also keeping track of all the questions we received from our dealers.

Pros

We can track the volume of tickets we enter during the day and also we can track by customers. The team support

Cons

I don't see nothing wrong using the team support application where allow us to keep track of all the tickets we enter.

Review Source

j

jamiem  
  
  
Used the software for:

### "Flexible Support Database solution"

August 26, 2013

5.0

TeamSupport is replacing our homegrown Support database we've used for over a year. We're a fast growing electronic medical records company whose support needs have evolved over time. We chose Team Support on their willingness to work with us, and their price point was much more reasonable than Salesforce Service Cloud.

Pros

Great customer support and team flexibility. Lots of customizations opportunities. Affordably priced

Review Source

JA

Jonathan A.  
  
Computer Software  
Used the software for:

### "Awesome & Incredible!"

June 18, 2014

5.0

Pros

I like the way it helps me track my support requests.

Cons

Nothing. It's great. I wish I had it earlier! Our old software did not live up to this by any standard.

Review Source

AF

Aaron F.  
  
Computer Software  
Used the software for:

### "Great Ticket Management Software"

May 30, 2014

4.0

Pros

TeamSupport is the best ticket management software I have used. It's very easy to use. The ticket management module has all the features you would need and allows for adequate customization to provide any necessary features to fit your unique environment.

Cons

Inventory management is very basic, and I have not found a use for the water cooler feature.

Review Source

CS

Craig S.  
  
Medical Practice  
Used the software for:

### "A grandForce tour"

May 30, 2014

5.0

Pros

I love having the multiple tabs. It is great to be able to look at multiple clients and tickets with only having to tab over and look at them.

Cons

I don't have a complaint; if I do, it is that it takes a while to make a change once it has been suggested, but this group does a good job of listening then implementing. It just takes a while, of course

Review Source

TA

TJ A.  
  
  
Used the software for:

### "TeamSupport - A Reliable Client Support Option!"

August 13, 2014

4.0

TeamSupport gives various stakeholders an inside view of our clients. To seamless track client information, communications and outcomes to client issues is really helpful. When I first started using it, I wasn't sure if I would like it, but I do! There are a couple of enhancements I'd like which have more to do with ease of use and not anything that compromises the integrity of our use. I'm a visual person, so take that comment as you wish.

Review Source

K

KarenW  
  
  
Used the software for:

### "Loving Team Support"

July 31, 2013

5.0

We recently switched to Team Support and I love the functionality. It was a smooth transition and very user friendly. My work life is much more organized since we started using Team Support. I like that all customer communication is in one location... I am a raving fan!

Pros

Labels, reporting, sorting, tagging and knowledge base.

Cons

On occasion searching can be delayed, but pros much outweigh the one con.

Review Source

EW

Evan W.  
  
Computer Software  
Used the software for:

### "Team Support System Review"

June 12, 2014

4.0

Pros

The support team is very responsive and always able to assist. The product has continued to be expanded on throughout the past few years, which has increased our productivity

Cons

The extent of its capabilities. There have been times when I feel that changes have been deployed which have, for better or worse, have affected workflow and process.

Review Source

jW

jason W.  
  
  
Used the software for:

### "great automation feature"

December 21, 2011

5.0

we've been using teamsupport for about 6 months and have been really happy with it. they have an automation feature that can take action on so many things like escalation, reassignment, auto updates to customers, etc. there are other solutions that have similar feature but not near as complete as this one.

Pros

the help we get from the staff is awesome. they have all the features you need to run support.

Cons

none.

Review Source

AB

Adam B.  
Professional Services Analyst  
  
Used the software for:

### "Great Customer Support Product"

August 18, 2011

5.0

Of all the products we reviewed before making the move, this one was by far the closet fit to our customer support model and has worked out great for us. The technical team has been very helpful from importing our legacy data to adding enhancements along the way. Highly recommended!

Pros

Easy & Intuitive Web Interface Allows for many Customizations Has Customer Facing Portal Reasonably Priced

Cons

None so far

Review Source

KH

Kaitlyn H.  
  
Medical Practice  
Used the software for:

### "Great customer support system"

December 2, 2014

5.0

Pros

I like the search and filtering ability the most. The design is also very user-friendly.

Cons

I can't think of anything that I don't like at this time.

Review Source

ES

Eric S.  
  
Medical Practice  
Used the software for:

### "Great Program "

June 17, 2014

5.0

Pros

I think the product and the vendor are amazing. It rarely ever goes down, and if it does, it's very brief. This is one of the best of its kind. I really like using it; it works smoothly, and it has a very clean look and feel.

Cons

I'm just trying to understand it better. There are a lot of features that I'm still wanting to know more about.

Review Source

CT

Cindy T.  
Senior Systems Engineer  
  
Used the software for:

### "Best Helpdeck Software Ever"

August 11, 2014

4.0

This is a really good help desk tool, I have been using it now for about three months and is overall very user friendly, the things that I don't care for are all individual based and would be different for others. The best thing is the support I get from Team Support, if I call in an issue it is quickly responded to and fixed. One of the draw backs is not being able to "dial in" to a customer to actually see what is going on..

Review Source

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