# Page 3 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87908/TeamSupport/reviews --- TeamSupport 4.5 (848) [View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TeamSupport ## Showing most helpful reviews Showing 51-75 of 848 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jeff W. Owner Information Technology and Services Used the software for: 2+ years ### "Great for MSP's! Constantly improving their platform. Excellent customer service! " November 29, 2016 5.0 TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs. Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two! Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload. Furthermore, we were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients. Pros This platform is easy to get started with and also very easy to customize. You can create custom fields for just about anything (Clients, Tickets, Products, etc) as well as custom work flows, email templates, automation rules, etc. Out of the box it works great but if there's something you specifically need for your organization, there is undoubtedly a place to configure that in the Admin section. Cons This platform is in need of an app for mobile devices. The mobile web version works well for top-down view of all tickets, but has issues and is troublesome when trying to drill down into ticket comments. TeamSupport has mentioned in several webinars that a full out mobile app is in the works. Review Source RM Rod M. Software Support Engineer Information Technology and Services Used the software for: 1-2 years ### "RodsReview" July 5, 2016 3.0 Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name. Pros \-Its Cheap per seat, -Its customization of fields Cons \-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it. -Your Text Formatting and editor is terrible. It constantly changed font sizes -The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out. -The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not -The fact that you cant duplicate a ticket -Cant Create Ticket Views for Individual user -Need Action the Save button at the top of the action as well as the bottom. -NeedFloating Formatting bar -Add option to minimize or +/- actions on ticket page -A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket. Review Source VKS Vinodh Kumar S. Administrator Information Technology and Services Used the software for: 1-2 years ### "Amazing tools with worth for small organizations." March 9, 2023 5.0 Pros Ticket collision and even calendar, Customer Self-Service, Ticket Deflection Cons Ticket Automation & Routing Rules,Collaboration Features Within Tickets Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) For more options Review Source Ifeoma O. Developer Used the software for: 1-2 years ### "Team support makes us a more efficient with customer support." July 10, 2018 5.0 Pros Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once. Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis. Overall, Teamsupport has saved us time ,and made our customers happier. Cons It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from. Review Source MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "TeamSupport Review" May 25, 2023 5.0 My overall experience with TeamSupport software has been positive. The software provided a comprehensive solution for managing customer support, enabling efficient ticket management, collaboration, and reporting. The intuitive interface and powerful search capabilities made it easy to navigate and address customer inquiries promptly. While there were some limitations in terms of customization, the software's core functionalities met our requirements effectively. The software played a crucial role in improving our customer support processes and enhancing customer satisfaction. Overall, my experience with TeamSupport software has been valuable and productive in managing customer support operations. Pros One of the things I liked most about TeamSupport software was its robust ticketing and customer support management features. It provided a centralized platform for managing customer inquiries, tracking tickets, and collaborating with the support team. The software's intuitive interface and powerful search capabilities made it easy to find and address customer issues promptly. Additionally, the ability to create custom reports and analytics allowed for better visibility into support metrics and performance, enabling proactive decision-making. Cons While TeamSupport software had many positive aspects, one thing I liked least was the lack of some advanced customization options. While the software offered a decent level of configurability, there were certain areas where additional flexibility would have been beneficial. For example, the ability to tailor the user interface or create more complex workflow automations would have enhanced the software's adaptability to specific business needs. However, this limitation did not significantly hinder the overall functionality and effectiveness of the software. Review Source SG Stacy G. Business and Quality Assurance Analyst Computer Software Used the software for: 2+ years ### "Team Support Review" September 27, 2020 3.0 We use TeamSupport everyday for managing our customer support tickets. Pros The TeamSupport interface is not bad and the search has recently been improved in order to find things faster. Cons The configuration and setup is very non-intuitive and confusing. Also, it seems like they often have issues with the software spinning or not refreshing the data correctly (i.e. missing part of the ticket info). Another issue we ran into is that if a ticket is submitted that happens to have the same subject line as another ticket, it will add it to that ticket which can be very bad in HIPAA sensitive situations. Review Source Response from TeamSupport October 5, 2020 Hello Stacy, We really appreciate you taking time to post your comments. The TeamSupport platform is designed to be straightforward and simple to use, making your life easier! We're sorry to hear that has not been your experience. Please give us the opportunity to learn more about your specific issues. I will have a member of our Customer Success team reach out to you directly. We look forward to finding a solution. Thank you, Niki Finegan DE Deidre E. Manager of Customer Services Computer Software Used the software for: 2+ years ### "Customer Support Made Easy" February 9, 2021 5.0 TS has been a great purchase for our company! We did not have a ticket system at all! The fact that they are always improving and enhancing the software is wonderful, the customer service is the best! Pros There are so many things that we love about TS, the ability to search for like tickets, the ability to store all of our documentation in order and by customers, the ability to have all of our SLA’s and contract, contact info in one organized location and the ability to access TS at anytime anywhere including your phone. Cons The setup is not something I would really say I dislike, it is extremely important l, however it is very time consuming. Reason for choosing TeamSupport Was not part of the selection Review Source Response from TeamSupport February 11, 2021 Thanks Deidre for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. BB Bill B. Manager of Client Services Utilities Used the software for: 1-2 years ### "We love Team Support!" September 1, 2020 4.0 It is a critical part of our daily work and we trust it :) Pros The TS CRM is top-notch, we use it daily, all day long. The reporting, workflow, and interaction are crucial to our business (Software company) Your support team is rapid in responding and knowledgeable. Cons I'd love to see more in-depth documentation on reporting. I often find documentation that gets me started, but stops short of detailed examples of "how" to achieve what I need in a report. We occasionally see glitches when it comes to notice emails when clients sign in and update their tickets. It is sporadic, but in the last three months, our employees have reported not receiving a notice when a ticket they are assigned gets an update from the client. Review Source CH Christopher H. Compliance Officer Computer Software Used the software for: 1-2 years ### "TeamSupport is a huge asset to our company" September 8, 2020 5.0 Pros TeamSupport is easily customized to our likings and their software support team has been beyond helpful and always available for assistance. Cons Inability to manage existing datasets in bulk. There is no way to mass update customers, assets, products, etc. Switched from [WonderDesk](https://www.capterra.com/p/167/WonderDesk/) Product has zero support. Zero real functionality. Review Source Response from TeamSupport November 4, 2020 Thanks Mr. Hayes for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. MJ Max J. Systems Engineer Management Consulting Used the software for: 1-2 years ### "Allows you to be closer to the customer" April 8, 2023 5.0 It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized. Pros This help software for customer service has been very good in its execution by having tools to provide a more personalized customer service and with better satisfaction, its installation was easy and fast and its learning process is short because its functions are basic but very usable Cons I have nothing bad to say about this software at the moment, it has worked correctly since its execution Review Source JV Johann V. Business Analyst Information Technology and Services Used the software for: 2+ years ### "This is the most advanced ticketing system out there." September 17, 2020 5.0 I'm glad that we switched to TeamSupport as it is easy to use and a better way of creating and reviewing tickets. Pros The feature that I like most about TeamSupport is the customer portal where customers can chat directly with an agent and get answers from the knowledge base. This has dramatically improved our customer satisfaction and response times. Cons We've experienced some minor hiccups with accessibility but it was resolved quickly and we were provided with status reports. Review Source Response from TeamSupport October 22, 2020 Thank you so much Johann for the good vibes you just sent our way! We try really hard to provide a platform that is intuitive and responsive along with dedicated customer support, and we're happy to hear that it's all working great for you. Reach out any time with questions. And be sure to check out our monthly webinar series exclusively for our clientsTeamSupport University (TSU for short!). It is hosted by our subject matter experts who give tips and tricks about using our platform. You may also contact us with specific questions at success@teamsupport.com. dishant S. crowd sourcing Computer & Network Security Used the software for: 6-12 months ### "Excellent Customer Support- worth to check" December 22, 2018 5.0 I really loved my experience with the TeamSupport. It is helping me in understanding the needs of my customers better. Our ability to reply to our customer's queries had been improved and now we can reply back to them in less time. We found it very easy to use and if we find any problem regarding it's usage, it's amazing Support is available for us. I would definitely recommend this to new customers. Pros I found it very easy to use and customize. While we were using the TeamSupport, we just got an issue regarding the customization, then we contacted the Support of TeamSupport and got the reply within 1 hour. Their Support which runs 24/7 is just amazing. They provide the ability to create custom field which is really helpful for people dealing with a lot of date regarding sales and purchase etc. Cons Although, it's very difficult to tell what I liked least about the TeamSupport. But still, I will suggest some improvements like the ability to open in new tabs, more compatibility with moderate specs PCs, email integration and more details regarding the creation of the tickets like place of the creation of the tickets. Review Source Sandi O. Client Support / Technical Writer Computer Software Used the software for: 2+ years ### "Streamlined our Support and Improved Customer Experience" March 20, 2017 4.0 Prior to using Team Support our Support department worked tickets through Outlook - I can't even imagine it now!! We had absolutely no visibility within our Team and collaboration was not possible. Since implementing Team Support we have been able to grow our department in line with our company growth and all the while adding additional support options, like chat, to our offerings. This is absolutely paramount in our success as a SAAS in a very competitive industry. Our Team is now able to work together in shift groups sharing the queue, communicate with each other using the water cooler feature, see when volume is high and they need to jump in, and so much more! The reporting offered with Zoho allows us incredible insight into our volume trends which has streamlined our staffing/scheduling. The Team Support team is incredibly responsive and takes ownership of any issues making sure that they are brought to an efficient resolution. I can't say enough about this software - I highly recommend it! Pros visibility allowing for collaboration, reporting, multi channel support offerings Cons Formatting within tickets could use some improvement. Review Source PP Paul P. Head of Support and Customer Relations Information Technology and Services Used the software for: 2+ years ### "TeamSupport - The best product we've ever used" March 29, 2019 5.0 The business has always been easy to deal with, despite being based in the US, they accomodated us by offering very early meetings (their time), and training and have recently opened a South African help desk to give broader timezone coverage. Their staff are always very friendly, even going so far as to send happy birthday messages Pros The biggest feature for us is that it enables sensible conversations with our customer base. All the interaction with customers is in a comment and reply format, with clear emails out of the system showing them what's being done, where the issue is at etc. The software is also aimed squarely at our sector, which is IT software development. This is a huge benefit for us as the out of the box setup contains all the categories that you'd want (Support, Features, Defects, Projects, Tasks). It doesn't stop there though, because the customisation offered lets you easily track other categorisation and rank your tickets effectively. Cons Being cloud based comes with the usual downside, it gets the odd error due to cookies, slow network etc. This is no different to any other cloud based browser system that we've used. Review Source Jeff W. Information Technology and Services Used the software for: ### "Excellent web-based ticketing & task management software. Amazing live support." March 24, 2015 5.0 TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs. Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two! Pros We were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients. Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload. Cons Although the mobile version of the TeamSupport web app does seem to load well, there are limitations to it. For example, on my Android, I can pull the page up, login, and see all of our tickets, but for some reason I can't open up a ticket to see further details. it would be nice to see an actual mobile app integration. I'm sure it's only a matter of time before the developers release this. Review Source CK Cassie K. Support Manager Information Technology and Services Used the software for: 2+ years ### "Great Product for Tracking Work and Collaborating with a Team" July 27, 2020 4.0 We use TeamSupport to address incoming software issues from our customer base. It is relatively easy to communicate with our customers, and we are able to store a variety of customer information so it is all available in one place. The application has also made it extremely easy to track our KPI's and make improvements to our processes and team. Pros It very easy to communicate back and forth between the customer who enters a ticket as well as with other staff members, ability to have public and private comments, also there is a lot of customization we can do ourselves. Cons The search isn't always great but they have been working on improving that. Once in a while the dashboards get wonky but it simply requires a refresh of the page and everything is back to normal. Review Source Response from TeamSupport August 4, 2020 Hi Cassie, Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport Solution and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to updates to our search feature along with several other improvements to our platform this year. Thanks again for sharing your feedback. BR Brad R. Customer Advisor Computer Software Used the software for: 2+ years ### "TeamSupport is great!" March 2, 2021 5.0 My experience has been great Pros I like how user friendly the software is. I also like how it records time spent on tickets/calls. Cons It would be nice to see coworker's open tickets. My group is very tightly knit and often we help each other on tickets. If I could search my coworker's name and then view his open tickets, it would make finding the ticket he needs help on a lot easier. Review Source Response from TeamSupport March 11, 2021 Hey Brad, Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciated how user friendly the software is. Here at TeamSupport, we try very hard to make sure these good experiences are the normal! We were concerned to hear that we had a misstep. This is surely not what we'd like to hold ourselves to when it comes to the quality of our service. I'm going to reach out to our Director of Customer Success to share your feedback and see what we can do to fix it. You can expect to hear from us soon to get more details. Thanks again for sharing your feedback. VR Verified Reviewer IT Technical Support Computer Software Used the software for: 2+ years ### "Ticketing platform with reports, client contact information and knowledge base" June 6, 2018 3.0 Ticket tracking, portal for clients to see updates, reporting, and statistics are all useful Pros I like that it is fairly simple to use and that there are reports and dashboards that users can customize. I like that you have a knowledge base that users can add information and tickets to and I like the chat feature in the software. The ability to integrate other software is nice maybe a little limited. Cons The customer support sometimes is a little worrisome and make decisions regarding data loss without contacting clients and if they suspect that you plan to leave they make migration incredibly difficult and will not provide any assistance or support. Review Source HF Heidi F. Director of Software Development Computer Software Used the software for: 1-2 years ### "Good Support Ticketing System" September 20, 2019 3.0 We use TeamSupport for all our Support tickets and as an interface with the Development team via JIRA. Overall it works well for us and has given us the ability to track and monitor issues based on each Customer. We're able to pull metrics from TeamSupport, which has been very helpful in seeing trends and tracking support hours. Pros TeamSupport is easy to use and configure. I like that we can put in customer information, contacts and easily find existing tickets. The SLA notifications work well and I like the SLA reporting. It's easy to put multiple customers on a ticket and all of them get the email correspondence. The reporting is robust and allows us to report on just about anything we need. Cons We've had customers who don't like the format of the email. It's too "clunky". It works, but it would be nice if it had a cleaner look. The integration with JIRA is problematic. First off, the 15 minute updates do not work well for us. We need to be able to change it to a 3-5 minute delay. There is no plan on TeamSupport's pipeline to change this and it causes a lot of issues. In addition, there are times when the data does not come over from JIRA or viceversa. The integration really needs an overhaul. Review Source DB Deborah B. Quality Assurance Hospital & Health Care Used the software for: 6-12 months ### "Customer Support" September 8, 2020 5.0 They have been excellent for our support portal. Pros Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well. They take care of most of the time the same day. Cons Their WIKI needs work. The Knowledge Base is a great feature but only allows for 2 tier which is why we chose to use the WIKI. Review Source Response from TeamSupport October 22, 2020 Thanks Deborah for the aewsome review! We put a lot of work into that, and we're glad to hear it's serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! DC Deborah C. Parish Reporting & Support Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great Product and Great Customer Service" February 10, 2021 4.0 Team Support has been nothing less then great. They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved. We are grateful for all their support and help! Pros The produce is extremely easy to use once you are aware where everything is located. I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to. The system even closes tickets if not replied to after a certain amount of time. Cons The reports are a bit difficult to learn. It may be that I have not set time aside to learn the ins and outs of the reports. But, on the plus side the agent has been extremely helpful in guiding us to create or creating reports that help us; therefore, we do not lose out on what we need. Review Source Response from TeamSupport February 18, 2021 Thanks Deborah for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. RM Raymond M. Software Support Analyst Information Technology and Services Used the software for: 2+ years ### "TeamSupport Review" October 23, 2020 5.0 My day to day working experience with TeamSupport is acceptable Pros Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature. Ticket escalation to other groups is easy. Customer management is excellent. Cons Sometimes slow to update Sometimes the software is not responsive so I have to refresh browser lack of customization at the end user level Chat status and online status could have better options Review Source Response from TeamSupport November 4, 2020 Thanks Mr. Marcaida for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. RC Rafael C. Technical Support Manager Medical Devices Used the software for: 2+ years ### "A very useful tool for a Technical Support Department" January 7, 2021 4.0 Our customers like to interact with us thru Team support Pros We have been using Team Support for four year, I can say that this is a software used to develop customer interaction, it is very useful and easy to dealt with The support level is expedite when needed. Cons Customizing reports, the templates are not easy to follow Reason for choosing TeamSupport N/A Review Source Response from TeamSupport January 22, 2021 Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. OG Osvaldo G. Ing. Electrico Information Technology and Services Used the software for: 2+ years ### "Es facinante." July 20, 2023 4.0 Pros Me gusto es un aplicativo muy completo las herramientas que contiene cumple con los requerimientos deseados. Cons Su precio es algo elevado a comparacion de otros. Review Source VR Verified Reviewer Customer Support Supervisor Used the software for: 1-2 years ### "Simple, functional. Has the basic needs. " July 19, 2018 4.0 The simplicity of the format of the software makes it a top candidate. The ticketing system is ideal for our business needs. Pros Very simple and good on ticket creation. Numerous additional features that will allow you to expand the ticketing system to match to your needs. Cons Reporting needs to be a bit user-friendly. More options to tailor the reports to match the specific needs. There should be a report that can track any users comments or posts. The watercooler feature is a great resource, however being able to find all the posts in which you took an action on would be a great idea to incorporate. Review Source Response from TeamSupport August 7, 2018 Thank you so much for your feedback, these are great suggestions and we've shared them with our product team! 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