--- title: "Firmwater LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Firmwater LMS the right Learning Management System solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/88028/Firmwater-LMS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Firmwater LMS 4.7 (76) [View alternatives](https://www.capterra.com/p/88028/Firmwater-LMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Firmwater LMS Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews Jerry M Learning and Development ManagerProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 1-2 years. “sensitive content hidden\] are always available, respond quickly to our initial questions, and provide quality support, with insightful solutions that keep us up and running.“ November 2, 2025 MC Michael C Marketing ManagerEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “It’s not easy for us to change quiz answers, and we chose to use Google Forms for evaluations instead of what Firmwater offers.“ November 5, 2025 SH Shannon H Global Training SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The ability to customize courses and manage users efficiently is a big plus“ October 29, 2025 JE Jennifer E Managing DirectorE-Learning, 2 - 10 employeesUsed the software for: 6-12 months. “I don't use reporting hardly at all.“ December 8, 2022 PB Paula B Client Experience Manager.E-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “Their response time is impressively quick, and the team consistently goes above and beyond to ensure everything runs smoothly.“ October 31, 2025 ZM Zachary M Operations ManagerEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Firmwater couldn't be easier to work with.“ January 25, 2023 SH Shannon H Global Training SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The platform is clean, easy to navigate, and makes assigning or accessing courses simple.“ October 29, 2025 LK Lucy K Programme ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Terminology is not the clearest - needed some explaining about exactly what was what.“ February 18, 2021 ## Showing most helpful reviews Showing 1-25 of 76 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Learning and Development Manager Used the software for: 1-3 years ### "Outstanding Support and Customer Serives" November 7, 2025 4.0 I am a part-time and administrator and have only loaded a handful of courses to Firmwater. Loading SCORM files and updating course content is intuitive and easy to use. The support I receive from my contacts at Firmwater is outstanding! Pros The outstanding service provided by our Firmwater representatives. \[sensitive content hidden\] are always available, respond quickly to our initial questions, and provide quality support, with insightful solutions that keep us up and running. I always look forward to working with them as I continue to lean how to use our Firmwater LMS more effectively. Cons As a primary administrator, I need to be able to e would love to be able to review or edit courses, without having to make a copy of the course and then remove timers and prerequisites. Review Source Michael C. Marketing Manager Used the software for: 3-5 years ### "HawkGrips Recommends Firmwater!" November 7, 2025 5.0 Have been using Firmwater for 3 years, and really enjoy its simplicity for our Education department. We have about 20+ courses and will continue to grow. The process is nice and smooth for creating courses. Pros The smooth, direct integration with Shopify is a huge help for our company. Customer service is wonderful and quick to resolve problems. Cons Ideally, we’d be more integrated with HubSpot CRM, but we know the team is working at that. It would be nice if there was more maneuverability in adding participants to courses, courses to participants. It’s not easy for us to change quiz answers, and we chose to use Google Forms for evaluations instead of what Firmwater offers. Review Source R Reviewer Director of Marketing Used the software for: Less than 1 year ### "Reliable, Fast, and Constantly Improving LMS with Outstanding Support" November 6, 2025 5.0 Firmwater has exceeded our expectations. The system performance is much faster than our previous LMS and has resolved issues we faced with recertification, speed, and overall management. Our learners find it intuitive, and as admins, we appreciate how efficiently we can manage courses, track progress, and support users. The improvements and updates over the past few months have shown Firmwater’s strong commitment to ongoing innovation. Pros We’ve been using Firmwater LMS for over six months, and the experience has been excellent. The platform is fast, reliable, and easy to navigate for both learners and administrators. Their customer support team is outstanding — always quick to respond and willing to help with anything we need. I also appreciate how Firmwater continually enhances and adds features based on customer feedback. It’s clear they truly listen to their users. Cons There’s not much to dislike. Like any platform, there’s a short learning curve at the start, but their team makes onboarding smooth and provides great resources. Review Source R Reviewer Client Experience Manager. Used the software for: 3-5 years ### "Highly recommended!" November 6, 2025 5.0 Pros They are incredibly diligent and always provide outstanding support with any task or question we have. Their response time is impressively quick, and the team consistently goes above and beyond to ensure everything runs smoothly. Everyone we’ve interacted with has been friendly, professional, and great at explaining things clearly. Cons Nothing to improve! Everything has been fantastic! Excellent service, fast responses, and a great team Review Source R Reviewer Executive Assistant Used the software for: 3-5 years ### "Great Platform and Even Better Support!" November 4, 2025 5.0 Overall, Firmwater LMS has been a great platform—easy to use, reliable, and highly customizable. It makes managing our training programs simple and efficient. Combined with their top-notch support, it’s a solution we’re really happy with and would definitely recommend. Pros The customer service! The Firmwater team is exceptional—responsive, knowledgeable, and always willing to go the extra mile to help. Every interaction has been positive, and they truly make you feel supported. Cons The only minor limitation I've ever had is the inability (as an admin) to log in and see exactly what the user sees. We've found a workaround, but having that option would make troubleshooting or assisting learners even easier. Review Source R Reviewer Managing Director Used the software for: Less than 1 year ### "Excellent LMS to sell courses to clients!" December 9, 2022 5.0 Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us. Pros The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional! Cons The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all. Review Source Patrick M. Client Experience Manager ### "Does the job" May 17, 2017 3.0 The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager. Pros Once I figured out what I needed to get done in it, it is relatively easy to use. Cons user interface appears outdated and reporting feature is lacking. Review Source R Reviewer Creative and Production Coordinator Used the software for: 1-3 years ### "Great product, stellar customer support" December 6, 2019 4.0 Pros The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with \[SENSITIVE CONTENT HIDDEN\], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support. The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline). It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable Cons I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. \[SENSITIVE CONTENT HIDDEN\] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information. Review Source Scott R. CEO, Managing Partner Used the software for: Less than 1 year ### "A solid and flexible LMS" May 21, 2021 4.0 We switched from another solution and Firmwater has greater flexibility. Our support has been very responsive and able to get us running quickly. Recommended. Pros Firmwater is one of very few LMSs made specifically for training providers. If you want the ability to host an LMS on behalf of other clients, this is the ideal solution. Cons Like any LMS, there's a bit of a learning curve, but it's not bad, and the support is very good. Review Source Benjamin S. Director Used the software for: 1-3 years ### "Fantastic!" November 3, 2025 5.0 We couldn't ask for more... and if we had I'm sure Firmwater would have already thought of it. If you are looking for an easy to get started with LMS platform your business can scale with, you have found it with Firmwater. Pros The platform is easy to understand, navigate, and customer satisfaction has been high. Progress tracking is easy to follow and understand and the user administration features have been well received. Most importantly the customer service has been exemplary and is the defining feature we most appreciate of Firmwater's LMS platform. Cons Occasional fussy integration with the Shopify platform but all issues have been quickly addressed and resolved by the Firmwater team. Review Source David F. Founder Used the software for: 3-5 years ### "The Best LMS Value For the Money" February 14, 2023 5.0 As we grew, we discovered opportunities to bundle our courses and add more products. Then we added a knowledge shop. We know that with Firmwater support, we can continue to scale without the drama. It's refreshing in a way when as the founder, I have no technical background. Pros In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those. Cons When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS. Review Source R Reviewer Used the software for: 1-3 years ### "Great LMS for a small company" November 3, 2015 5.0 We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content. Pros We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan. Cons The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs! Review Source R Reviewer Digital Client Services Coordinator Used the software for: 3-5 years ### "Excellent, dependable, user-friendly LMS with unparalleled customer service experience" October 28, 2021 5.0 My team sells eLearning courses and a blended certificate program (with a complicated process and setup) to a diverse array of clients from all industries and all sizes (e.g. government, schools, telecommunications, manufacturing, automobile, airlines, technology, food & beverage, cosmetics, retail, etc.). We also have learners, who are not comfortable with technology access, the training. Firmwater's ease of use, fantastic customer service experience, and dependability have allowed us to meet clients' expectations and exceed sales targets. There's not a lot of bells and whistles, but we have experienced this as a positive - its minimalistic design allows you to focus on what you need to know, and everything is clearly labeled. I appreciate that it is not a convoluted system. There are many options for customization, and the Firmwater team is always available and ready to assist with what we need. I've never heard a "no, we cannot help with that". They always have been able to assist with a resolution to any issue that arises. Their exceptionally responsive team goes above and beyond to ensure that my team has what we need to succeed. They are very customer-focused, and with them, I know that as an LMS administrator, I will never be stranded. With a diverse client base that's exponentially growing, Firmwater helps us get the job done and superbly allows us to address requests for customized processes or features on the LMS. Pros The ease of use and ease of navigation, amazing personalized customer service experience, reliability, and very easy to learn how to navigate. It has been very helpful to create countless client sites (which can be individually branded as necessary), and grant content from our host site to the various client sites depending on the training that has been purchased. The ability to customize the setup of complex programs has been invaluable. Cons I genuinely don't have anything bad to say about the Firmwater LMS due to the fact that in my experience when there was a "missing" feature or improvement desired, the Firmwater team is responsive and solutions-focused. They want to see you succeed in your business goals. Review Source R Reviewer eLearning Development Manager Used the software for: 3-5 years ### "Positive Experience" July 25, 2019 5.0 I've been intimately involved in the implementation/launch of the Firmwater LMS with our company. Firmwaters' level of communication has always been dependable and solution driven. Our company business model is slightly unconventional, with many custom needs. Firmwater has continually stepped up to the challenge and satisfactorily delivered solutions that has kept us moving forward. Before Firmwater, we encountered numerous tech support calls on a daily basis. Since the launch of the Firmwater LMS, our calls have virtually ceased. Pros The ease of use and reliability. Very little overhead with a learning curve that is palatable. Cons Our business model requires we maintain very detailed records of user results. Most rapid e-Learning publication tools do not offer the level of data we need to export. Firmwater has worked with us to ensure this critical information is captured from the third party software we are currently using. A quiz building engine that offers detailed reporting is something we eagerly await from Firmwater. We'll be the first on board as soon as this is available. Review Source Mike S. CEO Used the software for: 3-5 years ### "Great E-Learning Platform if you have many clients. " March 26, 2021 5.0 Excellent people with a greate product. They respond quickly and solve problems fast. Pros The ability to create custom platforms for our clients and the excellent up time and easy of use. Cons Would love to see a bit more real time reporting. Review Source R Reviewer Programme Manager Used the software for: Less than 1 year ### "Intuitive and easy to use" February 22, 2021 5.0 Excellent in particular the user support, trial period and on boarding, very responsive. Pros At first site the LMS seems plain in comparison to 'fancier' platforms. But its simplicity is one of the best features, once you see how well it works with importing great looking courses and excellent reporting functions. It is simple and does the job you want it to do. Cons Terminology is not the clearest - needed some explaining about exactly what was what. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "A top-notch training platform for training companies! " December 14, 2018 4.0 Firmwater LMS allows us to offer our clients the unique ability have their very own, branded training portal. The ability to completely control the management of users, training content, reporting, training records, etc. are all very valuable features which has allowed us to win more contracts. Also, when things do go wrong, Firmwater LMS absolutely delivers on customer support. Pros The white-labeled training portal is a market differentiator for selling to our B2B clients. Cons Some of the standard features, such as free trial access and monthly subscriptions, are not available with Firmwater LMS. The feature of customizing training certificates is limited which can cause issues with regulatory requirements. Navigating and using the platform is not always user friendly and user mistakes can cause costly errors if you aren't careful. I don't care for having to rely on Firmwater staff to help me implement changes in my portal. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Outstanding People and Customer Service" May 17, 2017 5.0 Beginning as a novice, I must have tried the patience to the limit of the customer support people. I cannot express how fantastic and supportive they have been. The most striking thing about working with Firmwater, is the time they have taken to walk me through the steps needed to satisfy my customers' needs. If it didn't at first work, they worked to make it work to my needs. I didn't have to fit into a cookie cutter program, instead it was adjusted to fit what I needed. Would I encourage others to work with Firmwater?- in a heartbeat I would and have. Pros Works with what I need with an excellent reporting ability. Cons Not a con exactly, just that it offers so much that I haven't had a chance to learn it all. Review Source R Reviewer ### "The Firmwater Learning Management System - Easy to use and Extremely Powerful" May 1, 2014 4.0 I have been using the Firmwater LMS for over a year now and I have to say it is one of the best learning management systems I have used to date. It is easy to configure and they provide many options within the system both for small organizations as well as large organizations that have multiple locations and many users. The system is very fast and stable. I also use SCORM Cloud and the performance difference is not noticeable between the two platforms. The best feature of the Firmwater LMS and my primary reason for using it is the ability to create branded instances of the LMS that are client-specific portals. The client portals are considered 'slave' instances to your 'master' LMS installation. The LMS allows you to grant access to content from a 'master' to a 'slave'. This means that I can have groups of users completely isolated from each other and only upload my content to the system once. When I make updates to my content, I only need to update it in a single place and then every one of my clients gets immediate access to the updated content without me having to update each client instance individually. I also have to mention that their customer support is excellent. Any issues or questions I have about the system are responded to immediately and professionally. They have gone out of their way on countless occasions to help me provide solutions to my customers. I have been trying to come up with something negative to say and (not) unfortunately I really can't say anything bad about my experience with the Firmwater LMS. Since I started using the system it has excelled at doing everything that I wanted it to. Review Source R Reviewer Vice President/COO Used the software for: Less than 1 year ### "Excellent Customer Service!" August 5, 2016 5.0 We are a very small E-Learning company for Healthcare Professionals. We started our search for an LMS company knowing nothing about what we wanted, or who we wanted to work with. We actually took several months to make a decision. Diane Miziolek, Director of Business Development, has to be the most patient person I have ever met. She never pressured me and was available to answer my numerous questions whilst trying to make my decision. Once we decided on Firmwater, we've never looked back. I'm quite sure Firmwater has much larger clients from whom they receive much larger revenue, however, we have had immediate response to any questions we may have had during our transition to a new website. This included uploading our content ourselves to Firmwater (I told you we were small!) and having absolutely no idea what we were doing. Firmwater Support has always been there to hold my hand and has graciously answered my questions and pointed out errors that may have caused potential problems in the future. I couldn't recommend them more highly. Pros Very user friendly. Very easy to navigate. The "help" documentation is very easy to follow. Review Source R Reviewer faculty ### "Vision Ed Seminars Review" July 30, 2010 4.0 Highly recommended for providing self-study type courses directly to individual consumers. Pros Although a instructor and author for many years, this was my first time use of online education format. Firmwater provided really outstanding customer support. They take a personal interest in your success and provide support above and beyond. The very reasonable per-course-start pricing structure allows one to market courses directly to consumers rather than agencies. Easily access and complete set of reports. Intuitive user interface for students- I received no service requests on how to access courses. Cons Uploading multiple SCORM files into a single course requiresd customer support. Although CS is prompt in responding to this need, this still caused some delays. There is a need to post an optional threaded discussion associated with each course offering. Review Source R Reviewer Used the software for: Less than 1 year ### "A great software with awesome support included. Customer service as it should be." May 17, 2017 4.0 We are offering education for pre-hospital healthcare professionals and choose Firmwater as our partner. Instead of developing our own software, we decided to cooperate with them. It was one of the best & most important choices so far. Despite the good and reliable software, Firmwater does offer an outstanding customer service. We had many requests and demands and yet, all of them have been fulfilled to our statisfaction. We are happy to know that they support our business. Review Source R Reviewer VP ### "Firmwater LMS" July 15, 2010 5.0 The Firmwater team is dedicated to providing an excellent experience for our students and for the administrators. The customer service is fast, reliable and personal and they have been willing to meet our special needs as they have arisen quickly. Pros The Firmwater LMS is easy and simple for our students to navigate. It delivers full motion video without a hitch and has proved extremely reliable. It is also easy for our staff to navigate with fast search functions and easy setup of new students and new courses. The pricing structure allowed us to get started easily and maintain competitiveness in our market. Cons There really are none. Review Source Chuck P. ### "Firmwater is a solid LMS" August 24, 2014 4.0 Firmwater is a great LMS. It has a straightforward interface, and a beginning user could be up and running in short order. I have reviewed every LMS on this list, and though Firmwater lacked some features that very few LMS's actually have (I work in a very regulated environment and have incredibly specific requirements) I found it to be functional and powerful for the pricepoint. Review Source R Reviewer ### "Canadian Association of Nordic Ski Instructors (CANSI)" March 27, 2017 5.0 Firmwater built a website for CANSI and enhanced their LMS application to support our requirements including data on instructors, courses, membership / course payments, interface to PayPal and updates to certifications based on taking courses. They did an excellent job of understanding our requirements and building everything to meet those requirements. Ongoing support is both responsive and excellent. 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