# Page 2 | Firmwater LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Firmwater LMS the right Learning Management System solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/88028/Firmwater-LMS/reviews --- Firmwater LMS 4.7 (76) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 2 - Reviews of Firmwater LMS ## Showing most helpful reviews Showing 26-50 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Judy R. Executive Assistant Security and Investigations Used the software for: 2+ years ### "Great Platform and Even Better Support!" October 28, 2025 5.0 Overall, Firmwater LMS has been a great platform—easy to use, reliable, and highly customizable. It makes managing our training programs simple and efficient. Combined with their top-notch support, it’s a solution we’re really happy with and would definitely recommend. Pros The customer service! The Firmwater team is exceptional—responsive, knowledgeable, and always willing to go the extra mile to help. Every interaction has been positive, and they truly make you feel supported. Cons The only minor limitation I've ever had is the inability (as an admin) to log in and see exactly what the user sees. We've found a workaround, but having that option would make troubleshooting or assisting learners even easier. Review Source Response from Firmwater November 10, 2025 Hi Judy, Thank you so much for your review! We're glad to hear our customer service team has helped you succeed. And thank you for the feedback as well! We know it's important to test and view content from a user's perspective and we'll continue to improve that process. SB Sandy B. Owner E-Learning Used the software for: 2+ years ### "Best LMS " June 13, 2023 5.0 My experience has been great. The Firmwater system always works well, support is #1 in service and support. I’m not technical and often forget what to do but support stays calm and offers their help willingly and with a smile. I tend to get support from \[sensitive content hidden\] and he’s been a tremendous support. I always feel I can get the help I need from him. \[sensitive content hidden\] makes me feel secure knowing help is there when I need it and with ease and a smile.I am so happy that I can ask for help to do something new or have forgotten how to do something on one of my courses and \[sensitive content hidden\] provides the support I need and then sends me an email showing me how to do it. I truly appreciate this support and it’s worth everything to me. If I have an emergency situation (my fault) Support \[sensitive content hidden\] is there to help me, so thank you!! Pros The ease of the system to set up and learn. The support is with a Live person which is incredible when you really need to speak to someone. Response from support through email is quick and very helpful. Cons The support is on a 3 hour time difference so they close earlier than us but then they open 3 hours earlier too so I get the answer early in the morning. But, if it’s really important they will often respond and/or take a call after hours. Reason for choosing Firmwater LMS Canadian and support was available for sure! Product was everything we needed znd more. Simple to set up and use. Review Source Response from Firmwater June 16, 2023 Hi Sandy, Thanks for the review! With clients across North America and Europe, it can sometimes be a challenge for us to ensure we provide the same level of high support to everyone, but it is definitely our #1 priority. We're glad you're able to make use of that to help your training business run smoothly! Cheers, -Liam and the Firmwater Team David F. Founder E-Learning Used the software for: 2+ years ### "The Best LMS Value For the Money" February 10, 2023 5.0 As we grew, we discovered opportunities to bundle our courses and add more products. Then we added a knowledge shop. We know that with Firmwater support, we can continue to scale without the drama. It's refreshing in a way when as the founder, I have no technical background. Pros In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those. Cons When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS. Reason for choosing Firmwater LMS I had never heard of Firmwater, but when I was researching Shopify, I asked if Shopify had any recommendations. They referred me to only two LMS services, one being Firmwater, approved by Shopify. Impressed that Firmwater must be a progressive and leading-edge LMS, which they are, I contacted them and learned they were already set up to integrate my courses with Shopify. Review Source Response from Firmwater February 16, 2023 Hi David, It's been a pleasure working with you over the past six years and your kind words mean so much to us. We're glad that your ecommerce business has flourished and we're pleased to have been a part of that! We look forward to continuing our partnership as you seek to scale your business even further. Thanks again, The Firmwater Team ST Shannon T. VP Management Consulting Used the software for: 6-12 months ### "Seamless, user-friendly, great customer service, great product. " March 17, 2021 5.0 Beyond the product itself, and most definitely one of the biggest reasons we ended up going with Firmwater at the end of the day was the customer service. They are definitely a very customer centric firm, very responsive, and very flexible with meeting our needs and working with us to get the system up and running. It took us a little time to make the final decision and throughout the process we never felt pushed or pressured to buy, just an attitude of we are here whenever you are ready to make that decision. Since signing on the customer service hasn't wavered, any question, no matter how big or small, gets answered, resolved and dealt with right away. Pros First and foremost this product was easy for a non-technical administrator like myself to take on, and understand. This was our first time using an LMS system and it seamlessly integrated with what we were already doing and has the features that we need. Cons There is nothing so far that that I don't like about this software. Reason for choosing Firmwater LMS Our decision to choose Firmwater LMS came down to a combination of reasonable pricing, the ability to have a trial/demo to make sure it was going to fit with what we were already doing, and their fantastic, friendly, personalized, customer service. We haven't regretted it for one minute since. Review Source Response from Firmwater March 22, 2021 Hi Shannon, Thank you so much for this amazing review. It's been a pleasure working with the Beacon Group and we're so happy to hear you have had a great experience with our Customer Support Team. Thanks again, Liam and the Firmwater Team CB Chay B. Senior Education Programmes Officer Civic & Social Organization Used the software for: 6-12 months ### "The supportive team make all the difference" March 23, 2021 4.0 The level of customer service is absolutely fantastic. As a team that was new to developing e-learning content, that has been crucial to the success of our projects. Overall we're very happy that we chose Firmwater as our LMS and would definitely recommend it. Pros The integration with Shopify is fantastic and means that our users have a seamless purchasing experience. It's great that we're able to have different certificates for different modules, ensuring that our users in Wales are able to access bilingual certificates. The support team are always happy to help, and as a non-specialist team that has made a huge difference to us. Once you know what you're doing, it's quick and easy to build the courses on Firmwater. Cons We make regular use of the reporting features, but it would be great to see these further developed so that we're able to build our own custom reports. That being said, the support team are always happy to look into reports or features that aren't available. It would be great for our development team to be able to have more control over the general look of the platform (ie font type, colours, icons etc). However, when we requested changes to the appearance the Firmwater team were more than happy to help. Review Source Response from Firmwater March 29, 2021 Hi Chay, Thank you for this great review! We've enjoyed helping Stonewall build this program from the ground up and we're happy to hear you have had success delivering your courses on Shopify. Your comments regarding the customization of reports and LMS branding are duly noted. These are two areas we will be focusing on in the future, so it's very helpful to receive this feedback. We look forward to our continuing partnership. -Liam and the Firmwater Team VR Verified Reviewer Director Education Management Used the software for: 1-2 years ### "Outstanding Customer Service" November 16, 2023 5.0 Pros I found the customer service with Firmwater to be exceptional. Nothing was too much trouble, \[sensitive content hidden\] (our contact) was always available to support and help grow and understand our needs. Cons The pricing is the only thing which is a con about Firmwater and this is purely due to the volume of users we have, for the first few years the pricing was excellent. Review Source Response from Firmwater November 16, 2023 Hi! Thanks for the 10/10 review! We're glad to know that our support has helped your business improve and grow! We're always looking at new ways we can help training companies scale up with different pricing strategies, so thank you for the feedback! -Liam and the Firmwater Team SL Sal L. President Security and Investigations Used the software for: 2+ years ### "Positive Recommendation for Firmwater LMS" March 3, 2023 5.0 Overall the experience with this firm has been exceptional. From the beginning the team made it very easy to talk to and was always available to respond to questions. This was the first time we ever used an LMS and with no background in it, I can honestly say I could not have done what we did without their support. They acted more like a team member of my team than some of my own people. When you look for support from a vendor, the standard they set is beyond expectations. Pros Overall the user experience was great ! It took very little time to understand and utilize the program. Made our first experience as an entry level program for us to be very easy to use. Cons I cannot think of things to discuss regarding what we didn't like about the product. Reason for choosing Firmwater LMS the online rating of this company was excellent. From the first call, it was obvious to us that we were in good hands. I will be happy to be used as a reference for anyone considering using this firm. Review Source Response from Firmwater March 13, 2023 Hi Sal, Thanks for the kind words! It's been a pleasure working with you over the last few years and we're happy to hear you consider us a part of your team! And thank you as well for offering to be a reference for us. It's very much appreciated. Cheers, The Firmwater Team ZM Zachary M. Operations Manager Education Management Used the software for: 2+ years ### "Firmwater is perfect for our training company's needs!" January 25, 2023 5.0 Firmwater couldn't be easier to work with. The product is very user friendly to work with and if I have any questions, its answered very quickly. Kudos to the team at Firmwater! Pros Our Firmwater LMS is so easy to use! With the ability to create child accounts, the scalability is endless. We can brand our clients LMS portals by simply uploading their logo. Cons An storefront feature native to Firmwater would be nice, but it is very easy to connect to Shopify for ecommerce sales. Review Source Response from Firmwater February 1, 2023 Hi Zach, Thank you for this great review! It's been a pleasure working with you in your new role and we're happy to hear you've found our Shopify integration easy to use. We're constantly updating the e-commerce integration to make it as user-friendly as possible. It's also fantastic to hear you've had such a good experience with our support team! Thanks again, The Firmwater Team PC Patty C. Customer support/CPA E-Learning Used the software for: 2+ years ### "It took a little while to learn it but now it's very easy to navigate it." October 3, 2017 5.0 The most important benefit, besides very few if any user technical issues, is not having to personally deactivate accounts because the system does it automatically. Pros It has a lot of great features: Allowing a payee to send an invitation to someone else, easy access to the certificates after account is inactive, ability to send e-mails to participants reminding them of their time limit, automatically deactivating participants after a period of time, easy access to management to change participant's information (e-mail address), being able to resend invitations to start the class, easy access to view participant's information by management, and many other features that I can't think of. Cons There are only a few drawbacks or cons that we found: Some reports cannot be printed out using PDF. Review Source Response from Firmwater November 23, 2017 Hi Patty, thank you for a great, comprehensive review! We are very glad that our LMS features meet your needs and most importantly, that you find our LMS easy to navigate. All of our reports, with the exception of 'Attempt Data Export', are available for PDF export. We encourage you to get in touch with our support team for more information about exporting reports. Roxanne E. President Used the software for: 1-2 years ### "Great LMS for a small company" November 2, 2015 5.0 We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content. Pros We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan. Cons The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs! Review Source Hal R. COO E-Learning Used the software for: 1-2 years ### "Firmwater LMS" November 2, 2015 5.0 I have been involved in LMS procurement for 15 years for organizations in the public, private and inter-governmental sectors. In my role as COO of Blue House Energy I have been using Firmwater for three years. We chose Firmwater after a detailed review of options, For a training company/organization, Firmwater is the best I have reviewed or used. Pros Very quick and personalized support Quick uploads Ability to create private brand labeled sites (known as “clients”) Grant content from a “master” to “clients”, enabling automatic content update Supports locations and departments Many email contact options, including customization of email messages Various options for user setup Ideal for certificates and certifications (including customized certificates of achievement) Logical user interface and process for content management Cons Need more backend functions accessible to the user interface (in process) Would be nice to have a "lite" LCMS that supports version control Upgraded user interface for reports and help Review Source EG Elissa G. Publishing Support Publishing Used the software for: 2+ years ### "Five Years of Great Support" September 25, 2020 4.0 My company has used Firmwater's LMS for more than five years. As a frontline customer service rep, I've relied on Firmwater's support in many different and often complex situations. The Firmwater staff has always been routinely responsive and helpful, even providing clear coaching for simple solutions I learned to handle (without a technical background). I couldn't ask for better service for us and our clients! Pros The software is easy to use for clients and staff. Cons Firmwater's LMS is my only experience using an LMS, so I don't have anything to compare it to. In other words, I can't come up with any cons. Review Source Response from Firmwater October 7, 2020 Hi Elissa, Thank you for your review! We pride ourselves on our customer support and always try to provide the best personalized service possible. We're glad to know that we have been able to successfully address your business needs. It's been a pleasure working with you. Thanks again, Liam and the Firmwater Team DL Dax L. Marketing Administrator Used the software for: ### "A Very Capable, Cost Effective LMS Solution for Our Company" June 30, 2010 5.0 Overall, I would strongly recommend Firmwater to any small - medium sized business looking for a simple and effective LMS. This LMS is fantastic for training companies such as our own that resell training programs to other businesses. Firmwater provides a great service to our company. Pros Firmwater's LMS is very easy to setup and use. It is easy for us, as a training company, to add new clients, get them setup with an administrative account, show them the basics, and then let them do what they need to do. I like the customization options that we can provide to each new client (custom domain, company logo, etc.) with just a few clicks of the mouse. Firmwater is able to effectively run and track the content that we upload (typically Articulate created elearning programs) with excellent accuracy and immediate response time. The multitude of reports on each user and piece of content is a great feature for us. The cost of Firmwater's LMS is what really set them apart from other LMS providers that we researched. Their pricing structure allows us to maintain low overhead costs and remain ultra-competitive with our own pricing structures. Cons One feature that I wish was available within Firmwater was the ability to email users or send users reminders that their training needs to be completed by this date. As it stands currently, we have to generate reports and then export those reports to get a list of email addresses that have not completed a program. I know that new features are constantly in development and the Firmwater team works hard to put out their best product possible, and I hope that this feature gets implemented somewhere down the road. Review Source Response from Firmwater July 25, 2011 Dax: Thanks for your review. Our #1 customer enhancement request is for automated email notifications. The initial functionality is now available and added functionality will be available later in the year. Andrew K. EVP, Product Development Used the software for: ### "A Superior LMS for content publishers" June 30, 2010 5.0 I highly recommend the Firmwater development team and the Firmwater LMS to any content developer/training provider that needs a solution to deliver online training content. The LMS was designed with content vendors in mind. With the Firmwater LMS you can concentrate on your training content and let Firmwater handle the rest. Pros TPC maintains the largest industrial skills training library with over 640 hours on online content and many more hours of offline training material. We currently have over 200 online clients and are adding 3 to 5 new clients per month to our TPC Online (Firmwater LMS). The Firmwater LMS makes administering so many clients and managing content between them easy. The LMS was designed from the ground up to support content publishers and handles complex tasks with ease. From our clients perspective, the Firmwater LMS hides all complexity behind a straightforward interface making it simple to register users, create training assignments, manage users, and run reports. Cons It's difficult to think of any Cons regarding the Firmwater LMS. Review Source CQ Carolyn Q. President Wholesale Used the software for: 6-12 months ### "Firewater Saves the Day During COVID Shut Downs " April 21, 2021 5.0 Excellent. Firewater's solution allowed us to virtually certify and train hundreds of cleaning professionals on infection prevention during a time when they needed remote training and a foundational understanding of their role in preventing the spread of any infection. Pros The software was easy to use and easy to set-up but the best part was the client support. It saved us so much time to have quick responses and resolution of issues. Cons I would have liked more visuals in terms of course completion and scores. Reason for choosing Firmwater LMS They were focused on my business and business needs and were able to get us up and running on a very short timeline at an affordable price point. Review Source Response from Firmwater May 6, 2021 Hi Carolyn, Thanks for this fantastic review. We're so happy we were able to help you get your remote training up and running successfully. And thank you for your feedback regarding visuals on course completion and scores. We are always looking for client suggestions on how we can improve the user experience for learners. Thanks again, Liam and the Firmwater Team CW Claire W. LMS Super User Professional Training & Coaching Used the software for: 6-12 months ### "Fantastic LMS for training companies " August 7, 2019 5.0 Our overall experience of Firmwater LMS has been fantastic. They are always happy to support and help us get the best out of the system. Pros Firmwater LMS is very intuitive and easy to use for both our internal team and our clients. It allows us to set up each of our clients with their own secure, personalised site. These client sites can also be integrated with the client's own LMS which is a huge advantage. The content library is set up in a way that allows us to easily manage our training content and share it with our clients as appropriate, saving lots of time compared to our previous LMS. Cons Users are unable to create custom reports. Review Source Response from Firmwater August 8, 2019 Claire, Thank you for this fantastic review. It is great to hear that you have been able to save time and effort by using Firmwater LMS to deliver your training courses to your clients. It has been a pleasure working with you! The Firmwater Team AF Andreas F. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "A great partner in business" March 18, 2019 5.0 Overall, I want to thank Firmwater for their great engagement in supporting our business. If you are looking for an experienced and yet flexible business partner, you don't have to look further! Pros It's stability. Especially for an LMS, Bugs can really hinder positive customer experience. Not with Firmwater - the software is well implemented. With over 25,000 trainings we use their LMS extensively. No major issues/ bugs occurred. Cons Since Firmwater customized the LMS UI language for our customers, there were some minor translation issues. They got resolved within hours by Firmwater, which is overall rather a Pro feature instead of a con :) Review Source Garry A. Information Technology and Services Used the software for: 1-2 years ### "Firmwater LMS and CANSI" October 22, 2015 5.0 I'm the Treasurer and Past President of the Canadian Association of Nordic Ski Instructors (CANSI) and also manage their National Office and computer systems on a volunteer basis. I managed CANSI's implementation of LMS a few years ago and continue to liaise with Firmwater for support and enhancements. Firmwater also developed our website (www.cansi.ca/en/). Firmwater accurately understand our needs / requirements, customized LMS to track members, certifications and courses and exceeded our expectations. Their support is prompt and meets our needs. When we need enhancements, they meet our needs again. Pros Strong product and support. Great people to work with. Cons None! Firmwater continues to exceed our expectations. Review Source MF Martin F. Customer Services Director Hospital & Health Care Used the software for: 2+ years ### "Feedback" December 1, 2022 4.0 Overall I would say it has been positive Pros the ability to audit activity to support customer engagement Cons We probably did not use the product to it's full potential so it is hard to pick a bad point, I would say if there was a way we could give clients the ability to do their own checks. Review Source Response from Firmwater December 9, 2022 Hi Martin, Thanks for the review and feedback. It's important to us that our customers have the means necessary to effectively deliver training content to multiple clients. This includes empowering your own clients so they can manage training courses as needed through LMS reports and various LMS user roles like administrators for different locations/user groups. Thank you for your support! -The Firmwater Team NK Nicole K. Education and Events Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Training and CE use " November 21, 2022 5.0 Pros Integrating our Rise training courses are very easy with firmwaterIntegrating our orders within SAP to sign people up for training in Firmwater is also easy Cons it's not always clear what each report will show, wish it was simpler to pick our report parameters and have it all show up rather than needing multiple reports to get all the info we want Review Source Response from Firmwater November 28, 2022 Hi Nicole, Thank you so much for this review! We're happy you're having success with the e-commerce integration. We're always looking to improve our reporting, so thank you again for the input! -The Firmwater Team Roxanne E. President Used the software for: ### "Great option for small content providers" February 24, 2012 4.0 They are a great team to work with, very responsive to their customers needs. Pros The Firmwater LMS is ideal for companies looking for a way to monetize their content. The SAAS model combined with the technical support provide a viable way for companies with little IT infrastructure or staffing of their own to enter the eLearning market. Firmwater staff have always been quick to address technical support issues, and they continue to develop or enhance the product over time. While our courses are marketed directly to individuals, the ability to create different client portals has allowed us to develop strategic alliances with corporate users using different pricing models for each. Cons The one feature that we could use that isn't currently available is a promo code that can be applied at checkout. Review Source Myda E. Office Administrator Oil & Energy Used the software for: 6-12 months ### "Powerful LMS with Excellent Customer Support" November 2, 2015 5.0 We took our time deciding on a LMS to support an online training program we had developed for the offshore industry. Firmwater impressed us pre-sale with their help making sure their product was a good fit for our program via product demonstration, multiple phone calls, and access to a demo version. The LMS has a very clean design, is easy to use, and for newbies (like us) had really excellent customer service when we did have any questions. We really like the client portal feature, and the Shopify integration was a huge bonus. We are very happy with our decision to go with Firmwater and highly recommend their product. Review Source Colin P. Chief Sales Officer Management Consulting Used the software for: 1-2 years ### "Can't Say Enough Good Things" October 7, 2015 5.0 Software has worked great since day one. When something is not right (every time it has been me not following the right process) support walks me through how to do it correctly. Great value for the money. Pros Customer support is excellent. Great and easy interface Cons None to date. Every thing we asked for and more. Review Source PM Peter M. COO Oil & Energy Used the software for: 2+ years ### "Firmwater Customer Since 2014" March 5, 2021 5.0 We are very pleased with Firmwater. Pros Our company has been using Firmwater to manage our online training platform since 2014. The customer service has been exceptional in those years. We can always reach a real person who can provide a solution. The platform makes it easy to create and manage users, assign learning, and track progress. It is all around great platform. Cons We really do not have any complaints about the software. Review Source Response from Firmwater March 15, 2021 Hi Peter, Thank you for this excellent review! We try our best to provide immediate, personalized support and we're happy to hear you have benefitted from this. Thanks again, Liam & Firmwater Team BD Bruce D. Principal & Co-founder Used the software for: ### "Trustworthy Partner" August 8, 2013 4.0 We've used Firmwater for our LMS since 2010--they've been an excellent partner in our efforts to grow our online training company. Here are my pros and cons: Pros Bullet-proof platform--we've never had a single issue of customers not being able to access content SCORM compliant--which is critical as we market our training solution Competitive pricing--Firmwater has proven a great value Attentive account manager--we've had wonderful service from our account team Cons No ad hoc curriculum development--Firmwater's LMS solution does not allow the client to build, tweak, or rearrange the learning modules in a self-service environment. It requires the help of a Firmwater account manager Review Source Response from Firmwater September 4, 2013 Regarding adhoc curriculum development, we recognize that this is an area of the product that we need to improve. Today, you can rearrange items in existing activities and add static content (ie. PDF) to an existing activity through the user interface. However, the user interface does not permit you to add SCO's to an existing activity at present. We do have the ability to craft multi-SCO activities using extensions to the SCORM imsmanifest.xml file. This functionality requires an understanding of SCORM's XML which is fine for the more technical user who makes regular use of that functionality. For users who are not as technically oriented or have an infrequent need, we provide them with this capability via our support team. Talk to a Capterra advisor for free and get results within 15 minutes.