# Page 3 | Firmwater LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Firmwater LMS the right Learning Management System solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/88028/Firmwater-LMS/reviews --- Firmwater LMS 4.7 (76) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 3 - Reviews of Firmwater LMS ## Showing most helpful reviews Showing 51-75 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Mieng L. Used the software for: 2+ years ### "Great cloud LMS platform" March 23, 2017 5.0 We've used Firmwater LMS to deliver our security awareness training to customers that do not have their own LMS. The LMS enables us to whitelabel and brand the LMS for our needs and for our customers. Support has been exceptional responding to questions related to the platform quickly and thoroughly. I would love to see a refresh on the UI and reporting. Review Source Response from Firmwater May 19, 2017 Thanks for your review! We¿re happy to provide you with what you and your customers need and are glad to hear you¿re satisfied with support. Our team is currently working on some new improvements to both UI and reporting. We always love to hear from our customers what their needs are and what they were looking to change. We will reach out to you soon to address what updates you were looking for in terms of UI and reporting. PM Philip M. EVP Training & Development Used the software for: ### "Firmwater LMS suits training providers" July 9, 2010 4.0 An expert company that is willing to listen and adapt to meet client needs. Happy to be a reference for them. Pros The Firmwater LMS solution was the best choice for us because they focus on providing functionality to a business like ours. We are a global training provider and want our clients to perceive the LMS as belonging to Channel Enablers. We also wanted to establish seperate secure LMS sites for each of our major 'downstream' customers. Only Firmwater could do this for us. The payment gateway solution also suits our needs. Although we had expertise in e-learning we were new to SCORM and new to LMS. Firmwater helped us deploy our courses and shielded us from a lot of the complexity. Pricing flexibility was important - Firmwater offer us options on a pay-per start or pay per number of users basis that suits our business. Overall - a good solution at a reasonable cost. Cons The system is still developing - we look forward to additional ease of use improvements and improved user access security funcationality over time. None of these has been a show stopper. Review Source Garry A. Past President Used the software for: ### "Firmwater's LMS and the Canadian Association of Nordic Ski Instructors (CANSI)" August 20, 2013 5.0 Firmwater customized their LMS application to support the needs of CANSI including membership, certification and courses. They also developed a new website that is both member-facing and public-facing. They took the time to understand our needs and requirements and fully met them, even those needs that we didn't fully understand at the time - they went beyond what you'd typically expect. Their ongoing support is both proactive and reactive. They respond quickly to issues and the requirements for new features. Garry Almond Past-President Canadian Association of Nordic Ski Instructors www.cansi.ca Review Source AS Artilah S. Office Administrator Education Management Used the software for: 2+ years ### "Good Service" December 9, 2022 4.0 \[SENSITIVE CONTENT\] has been very helpful. Even though we have a time different, he's reply on solving a problem never once disappoint me! Keep up a good work! Pros To create and amend details of a students is so easy! Cons Nothing! Everything in order. Try to find any fault but NONE! Review Source Response from Firmwater December 13, 2022 Hi Artilah, We're so happy to hear that you have been satisfied with our partnership so far! It can sometimes be difficult when teams work across time zones but it's been a pleasure working with you and the Eutex team over the last few years. Thanks again for the great review! -The Firmwater Team DS Daniel S. Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bit of a Learning Curve, but Excellent Software." February 15, 2019 5.0 Pros This is very easy to navigate, but it does have a bit of a learning curve when getting started like anything else. Our company found it pretty easy to adapt to, and constantly use it today. Cons The hardest part of acquisition and utilizing any new piece of software is the learning curve. The other piece to that is the resources teaching and explaining to the rest of the company how to use it. Over all, these "negatives" really are just part of any new journey. Great work. Review Source Nathan P. Used the software for: 6-12 months ### "Great company to work with" June 13, 2016 4.0 First time LMS user and it has been easy to pick up. Customer support has been quick to respond and very helpful. Each update had made using their LMS easier. Review Source MS Maura S. Vector-borne Disease Program Development - specializing in malaria, dengue fever and other VBDs Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Technical, Best Service" October 22, 2015 5.0 The Firmwater LMS has exceeded our expectations for technical capabilities, ease of use and support from their team. Every single support need we have had (all relating to our learning curve) has been addressed very quickly and comprehensively. This team has made our transition to an e-learning platform seamless. Can't say enough good things about Firmwater and their LMS. Pros Simple to set up. Simple to navigate. Best-in-class support! Review Source SC Susie C. Digital Marketing Manager Used the software for: 6-12 months ### "Outstanding customer support - Kinda goes above and beyond" March 27, 2018 5.0 Pros Firmwater is intuitive and easy to manage. What I've been most impressed with is their customer support. Over the past few weeks, I've reached out to our support personal several times. Not only has she helped me work through things with above and beyond Firmwater - helping me troubleshoot files and find answers. Cons I don't have a ton of experience working with the software yet. Everything I have worked wiht has been very easy to understand. Review Source Response from Firmwater March 29, 2018 Hi Susie, thank you for this fantastic review. We do pride ourselves on our Customer Support and are very glad to have Kinda Nehlawi as part of our Customer Success Team. We are looking forward to working with you as you get to know the LMS. HR Hal R. COO Used the software for: ### "Firmwater Review from the LMS Consultant and Entrepreneur Viewpoint" March 26, 2014 5.0 I have been involved in LMS procurement for a number of years, including work with the United Nations Development Programme, private sector companies and governments - in short, I have reviewed many LMSs and talked with many vendors. We chose Firmwater for its laser like focus on companies like ours that sell online training and support certifications. I do not need to repeat the great comments from other reviewers; however, I would like to bullet some of the key features that make this LMS stand out from the pack: Smooth Shopify integration Ability to customize all messages to users and the certificate The ability to setup (on the fly) any number of branded clients and provide resellers )or departments) with the ability to manage their admin back end Many ways of register users (including time delimited memberships) Locations that support geography and organizational structure AICC support Very flexible reporting And yes, the best support I have received since working with computers in 1982. Review Source Andreas F. Used the software for: Less than 6 months ### "A great software with awesome support included. Customer service as it should be." July 14, 2016 5.0 We are offering education for pre-hospital healthcare professionals and choose Firmwater as our partner. Instead of developing our own software, we decided to cooperate with them. It was one of the best & most important choices so far. Despite the good and reliable software, Firmwater does offer an outstanding customer service. We had many requests and demands and yet, all of them have been fulfilled to our statisfaction. We are happy to know that they support our business. Review Source Bradley C. LMSW-IPR, CFLE E-Learning Used the software for: 2+ years ### "Awesome!!!" August 22, 2018 5.0 My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time. Pros The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports. Cons Not a durn thing so far :), super easy and I am learning new things all the time. Review Source VR Verified Reviewer Director of Operations, National Inside Sales Information Technology and Services Used the software for: Less than 6 months ### "Easy to use with great support team" November 3, 2015 4.0 Our company is new to purchasing an LMS system and we required extra information and attention in our selection process. Firmwater was very helpful and went the extra mile to answer questions and integrate our platform into the LMS. We had a couple of things that didn’t show up as we initially expected but they quickly addressed them and resolved things to our expectations. They were very dependable, did what they said they would do and stayed on deadline. Review Source EE Ed E. Founder Used the software for: ### "Firmwater Delivers" August 29, 2014 5.0 We are using Firmwater to deliver a SCORM-compliant online eLearning course that integrates video, audio, graphic animations, and testing to individuals and firms internationally through Firmwater's ecommerce portal with Shopify. In other words, there are lots of moving parts in a diverse environment. Firmwater's pros are their robust capabilities, including ecommerce front-end as well as dedicated client portals, extensive reporting, administrator process, and polished product. The cons include limited documentation and some elements that cannot be managed by the administrator. That said, Firmwater's most significant pro is the highly personalized and accessible customer service that promptly and diligently addresses questions and special needs. No product or service is without some cons; superior products are the ones that effectively address them. For that and overall, Firmwater gets a high water mark! Review Source CC Cole C. Vector-borne Disease Prevention Project Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Firm Water LMS" October 21, 2015 5.0 This was my first experience using an online LMS. The customer support was excellent and the staff went the extra mile to explain the system to a novice such as myself. Our client was happy with the product. All in all, a success story. Pros Customer Support, ease of use. Cons The online help section was not as specific to user level as it could have been, but the customer support made up for this con. Review Source NK Nadeen K. Sales Associate Used the software for: ### "Fantastic Working with Firmwater!" September 24, 2015 5.0 I am a sales associate with Peterson's Publishing. We just recently placed one of our sales programs online. Soon after doing so, some of our customers started to request online Demos of the program before making purchases. One was quickly created by Firmwater and we were immediately walked through the process. We were also privy to reviewing what our customers experience with the online demo would be like so we could attain both sides of the process (which was very helpful). I worked with Branagh O' Shaughnessy when I had any questions on how to navigate through the system. She was very knowledgeable and available to help at anytime. This has been a great experience so far and definitely not as intimidating as I initially thought. A very user friendly program. Review Source MG Maxine G. Director Used the software for: ### "Firmwater, Rising Above the Competition" November 14, 2014 4.0 It has been an absolute pleasure working with Firmwater this past year. Our company specialises in providing medical teaching, and we had already been using a Shopify website when we started work on our e-learning projects. To find a company that integrates a top-rate LMS with our existing website was a dream come true for us. The Firmwater team are professional, friendly, and experienced; nothing is too much trouble for them. They were there every step of the way and effortlessly guided us through the launch of our new e-learning initiatives. I have no doubt that their continued expertise will see us through in many years to come as we grow the elearning side of our business. Thank you Firmwater! Review Source AG Angela G. partner Used the software for: ### "Firmwater LMS " November 22, 2012 5.0 Most important to us is the customer service. Firmwater has supported us 100%! Thank you. Pros The features completely delivered everything we needed. With little previous experience using a LMS, we found the system very easy to learn and navigate. This was important because we also had to support our clients as they were set-up to also administer their own systems. Improved tracking of learner's activities was something our clients were asking for. The Firmwater LMS solution met those needs and more. Cons None so far! Review Source JD Jacqueline D. Manager eLearning Used the software for: ### "Firmwater LMS " July 26, 2010 4.0 I've had the opportunity to work with Firmwater as an LMS provider and have found the team to be quite helpful; the system provides great reporting with great additional features. I would not hesitate to recommend them! Pros Excellent Customer Service, Willing and knowledgeable staff, robust system capable of supporting English and French, Flexible pricing structure (per course start or per person model) Cons The first organization set up takes a bit of getting used to but once you have an understanding of the flow it is great. Review Source MM Mark M. CEO Used the software for: ### "Great product, above and beyond customer service " April 17, 2015 5.0 The only con of the experience, is that our company was a little inexperienced with the learning software and perhaps our level was not anticipated when the initial process was begun. There were many pros, but these aspects stood out for us. The software is really clear cut and user friendly. The organization is great. The staff were excellent in getting back to our company in a timely manner. They were also professional, courteous, patient, and showed an excellent ability to problem solve. Lastly, the company was able to work with our company in a flexible manner. This meant much to us. Thank you Review Source SR Steven R. Director of Marketing Used the software for: ### "Simple and powerful with great support" September 25, 2015 5.0 We have not yet launched our training programs due to our own internal development but the process of evaluating and setting up the Firmwater LMS was great. We were new to purchasing an LMS system so we needed extra information and attention. The people there were very helpful and went the extra mile to answer questions and integrate our platform into the LMS. They were very dependable, did what they said they would do and stayed on deadline. I look forward to working with them for a long time. Review Source PM Patricia M. CEO Used the software for: ### "Excellent customer service" January 12, 2016 4.0 We sell e-learning courses to the healthcare sector and were looking for an LMS with a clean and simple user interface and smooth integration to e-commerce. We have been using Firmwater for two years now with good results. The user experience for learners is excellent. On the course setup side there were some features we couldn't find but Firmwater has been able to provide custom service for our site to suit our clients' needs. The customer service is excellent which makes all the difference. Review Source AH Alice H. Director Used the software for: ### "Fantastic team and service" August 18, 2014 3.0 We have been using Firmwater LMS for just under a year. The Firmwater team is excellent to work with and really tries to come up with creative solutions to business problems. The Firmwater LMS is reliable and scalable. Its learner interface is simple to use on all modern browsers, and now many features work on mobile/tablet. The reporting and admin features are a bit old school, and I look forward to a refresh of these features over the next year. I would definitely recommend Firmwater. Review Source RD Rob D. CTO Used the software for: ### "Firmwater Exceeded Our Expectations" October 16, 2013 5.0 After investigating several LMS vendors, Soul Tree found Firmwater to be solidly ahead of the pack. Their simple to learn, but elegant platform was a key factor in our selection. We found the other platforms more difficult to ramp up on. Our favorite features are the built in e-mail alerting, comprehensive reports, and the simplicity of loading new content. In addition, the staff is very responsive and works hard to keep us satisfied. Review Source KB Katherine B. Manager, Marketing and Production Used the software for: ### "A+ customer service" September 15, 2014 4.0 For our first foray into the eLearning market, Firmwater was definitely the right choice of LMS. They've provided reliable and incredibly fast customer service for a very manual method of delivering content to our customers. Overall there have been very few LMS mishaps, and the Firmwater team has also gone above and beyond to provide technical support where possible, even for our Articulate design software and Shopify integration. Review Source JH Jill H. Used the software for: ### "Simple, Great service" June 3, 2015 4.0 I really appreciate the simplicity of this software. It's great if there are different classrooms or courses with lots of different sections. The customer service contacted me about twice a week while I was doing a test run. The only thing I disliked was the spread of the administrator menu. It would be better suited if there were several buttons all in one tab. But this is personal preference. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.