--- title: "Gemini Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gemini Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/88290/Gemini/" page_type: "product" language: "en" --- # Gemini Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Gemini ## What is Gemini? A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers. ## What is Gemini used for? [Project Management](https://www.capterra.com/project-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Task Management](https://www.capterra.com/task-management-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gemini?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.countersoft.com&name=Gemini) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gemini 4.1 (14) VS. [4.6 (6,083)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $10 Flat Rate, One Time Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (14) Ease Of Use 4.5 (9,257) Value For Money 4.3 (6) Value For Money 4.3 (6,929) Customer Service 4.3 (9) Customer Service 4.4 (6,223) ## Gemini alternatives [4.4 (3,033)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (869)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (3,533)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (545)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/88290/Gemini/alternatives/) ## FAQs about Gemini Overview ### Which roles and teams benefit most from Gemini? Gemini is most used by engineering and DevOps teams, technology leaders, and delivery specialists who need faster coding, troubleshooting, and implementation support. Software engineers use it to draft and refine code, while CTOs, scrum masters, analysts, and marketing leaders rely on it for research, planning, process efficiency, and quicker decision-making. Answer based on 13 reviews Overview ### What company size and specific industries is Gemini built for? Gemini is designed for small, medium, and large organizations that need to connect customers, IT, and the rest of the business. It is suited to companies that want a single tool for coordinating work across internal teams and customer-facing functions, rather than a specific industry. Features and Usability ### What are the key features of Gemini? Gemini includes issue tracking, bug tracking, and project tracking as core functions. It also offers Kanban board workflows, backlog management, task management, and sub-task management, plus alerts/notifications, assignment management, reporting/analytics, time tracking, and workflow management for project and ticket coordination. Integrations ### Which third-party tools and platforms does Gemini integrate with? Gemini integrates with Inception CRM for CRM-to-ticket workflows, letting issues captured in the CRM system be posted to Gemini as tickets. The catalog data provided in this prompt lists no additional third-party integrations, so Inception CRM is the only confirmed integration brand available. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Gemini offer? Gemini provides live online sessions, webinars, and documentation to support team training. Live online sessions can guide setup in real time, webinars can present product topics to groups, and documentation offers written reference material for self-paced learning and ongoing review. Getting Started and Support ### What customer support options does Gemini offer? Gemini offers chat support for customer assistance. It gives users a direct way to ask questions and resolve issues within the product. No reviewer feedback about support quality is available here, so the support experience cannot be described beyond the listed chat channel. ## Features AI summary Based on 28,833 Project Management reviews Capterra reviewers highlight these as the features buyers focus on most when choosing project management software: - **Task Management** (**52%** of reviewers rated this feature as critical) - **Project Planning/Scheduling** (**49%**) - **Multiple Projects** (**51%**) Gemini supports **Task Management** and **Project Planning/Scheduling**, so teams can organize work, assign responsibilities, and map out timelines in one place. However, it does not offer **Multiple Projects**. Instead, it provides **Workflow Management** (**48%**), **Collaboration Tools** (**45%**), and **Reporting/Project Tracking** (**43%**), which still give teams ways to coordinate processes, stay aligned on progress, and monitor project activity, helping businesses keep work on schedule and improve day-to-day execution. Task Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Workflow Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Collaboration Tools 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Reporting/Project Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Alerts/Escalation 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Issue Auditing 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Gemini 43 features ### All Features - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bug Tracking: Monitor and track bugs and issues in the system. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Tracking: Monitor the progress of projects from start to finish - Recurring Issues: Set an issue to repeat - Recurring Tasks: Set the frequency of a task's occurrence - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sub-Task Management: Split and manage tasks into individual components - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.3 (6) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/88290/Gemini/pricing/) Basic $10.00 Flat Rate,One Time Value for money 4.3 (6) 4.3 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9) 4.3 Based on 9 reviews ## User reviews Overall rating 4.1 Based on 14 reviews Filter by rating 5(6) 4(5) 3(1) 2(2) 1(0) Mentioned topic Sorted by most recent GM geraldine M. ex Insurance ### "tres loin d une intelligence a negliger" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 December 30, 2025 tres decue apres un mois d usage .. avec des erreurs de plus en plus frequentes. ne sait meme pas lire un arbre généalogique Pros rapidité , meme trop , pas le temps de repondre et d echanger humainement et beaucoup de réponses erronées Cons se melange les pinceaux !! car ne memorise pas les echanges donc grosses erreurs et pire de plus en plus frequentes Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) pour essayer , gemini me semblait plus simple Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Francisco S. Innovation lead Information Technology and Services ### "Great add on for the G Suite" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 12, 2025 I use it daily on my work, as translator or to summarise long texts. Pros I like the accessibility and to be linked to my account and Google suite. It is easy to interact with. Cons The privacy settings are not really clear Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Director Information Technology and Services ### "A great tool for internal projects and customer projects" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 28, 2022 It's an excellent tool overall and I think it's definitely worth considering for any company that wants total control over their processes and has the technical resources internally to customize and manage it. I don't deal with the licensing but I understand it's one of the best solutions on the market for the price. Pros It's a complex system that comes with a lot of great features out of the box, including testing and QA features. It's super customizable and you can even host it on your own servers with an enterprise license, giving you total control over how it's used. They give you the source code, not just the object code) so it ends up being a really flexible and customizable. Cons The only thing I don't like about this software is that it's not mobile friendly out of the box -- the design isn't responsive (at least in our implementation) and as someone who uses my phone a lot for work, being able to access tickets and issues on the go in an optimized interface would make it work a lot better for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CTO Computer Software ### "Great 10 Years Ago, But Not Better Than Jira Now" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 April 14, 2020 Pros when we first purchased the on-premise version, it was affordable and easy to install. Cons as the platform needed to be upgraded the cost was similar to Jira but the value was way lower. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [Track-It!](https://www.capterra.com/p/67028/Track-It/) Reasons for choosing Gemini originally for price and functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Connor S. Analyst Insurance ### "Gemini Enterprise has excellent user interface for large agile teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 1, 2019 Gemini has a lot of potential to disrupt the project management tool landscape. Pros Gemini Enterprise has built a nice product that helps my large team stay in contact and work together in our agile environment. It has nice bug tracking, help desk ticketing, and agile tools that stand out. Cons I wish it has build-in source code management to really make this an all around tool, hope the feature gets rolled out soon and I will consider extending license. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Software Engineer Public Safety ### "Functional, but there are better options" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 28, 2018 I have used Gemini at my job as a senior programmer and later as a lead developer for five years, and I've found it sufficient at what it does but lacking in multiple features I'd expect. It's not a terrible product and does its job ok, but if you're paying for software I'd expect a better interface and a more well rounded feature set than it has. In my opinion your money is better spent on another product. Pros Does its basic job well, allows you to create and manage tickets, customize statuses, and send emails to specific resources. Permissions and flow through your process are easy to customize and control. Cons Interface is klunky and somewhat unintuitive. Creating customized searches for simple things like all tickets in a release and then saving that for later use is completely buried in menus. Searching is awful. No easy way to go straight to a ticket number - easiest to just edit the URL. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Javier I. Implementation Engineer Computer Software ### "Very efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 2, 2018 Pros is very efficient when you work with a lot of scripts and a lot of big projects Cons Isn't that intuitive at first sight but once you get use to it is very nice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Iaiswarya P. Senior Software Engineer Financial Services ### "We the software in our office for managing support tickets" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2018 support site Pros It can be customized according to our business need. Very user friendly. Non technical user also use it. Was able to change UI color according to company trade mark. Has all options for project maintainence. Cons Sometimes crashes which does not allow comments to be entered. Can increase the size of comment box. Cursor does not go to clicked position. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WA Wade A. Software Developer Information Technology and Services ### "I have had a great experience with Gemini" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2018 This is incredible software for any organization that needs a decent support and ticketing system Pros Gemini Countersoft provides the basis for a great customization ticketing system for any organization. It is really easy to use and takes a short time to get used to and learn. Cons The only con i have for Gemini Countersoft is that it can be a bit slow occasionally and this halts the functionality for the time it takes to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nicholas C. Junior Software Engineer Financial Services ### "Works great for keeping track of tasks for development as well as general sales tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2018 Simplifying task management Pros Great for keeping tasks organised, great central point for customer tickets for any issues that they have. Great for keeping track of time spent on development. Cons I find that it can be quite slow in terms of making changes, changing grid layouts and page loads. There should also be a resize option for the part where you add comments. When copying and pasting images, only one at a time can be done. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/88290/Gemini/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.