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Gemini is used by small, medium and large organizations. If you need to bridge the gap between Customers, IT and the rest of the business, Gemini is the tool for you.

Product Details

A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers.

Contact Details

CounterSoft

http://www.countersoft.com

Founded in 2003

Located in United Kingdom

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Gemini Features

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Collaboration Tools
Create Subtasks
Gamification
Gantt/Timeline View
Mobile Access
Percent-Complete Tracking
Recurring Task Management
Reporting/Analytics
Spreadsheet View
Task Board View
Time Tracking
To-Do List View

Gemini Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4.5/5

Showing Most Helpful

Showing 10 of 10 reviews

Showing Most Helpful

Showing 10 of 10 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Wade A.
Software Developer
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 16, 2018

“I have had a great experience with Gemini”

OverallThis is incredible software for any organization that needs a decent support and ticketing system
ProsGemini Countersoft provides the basis for a great customization ticketing system for any organization. It is really easy to use and takes a short time to get used to and learn.
ConsThe only con i have for Gemini Countersoft is that it can be a bit slow occasionally and this halts the functionality for the time it takes to load.
Reviewer Source 
Source: Capterra
February 16, 2018
Avatar Image
Iaiswarya P.
Senior Software Engineer
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 16, 2018

“We the software in our office for managing support tickets”

Overallsupport site
ProsIt can be customized according to our business need. Very user friendly. Non technical user also use it. Was able to change UI color according to company trade mark. Has all options for project maintainence.
ConsSometimes crashes which does not allow comments to be entered. Can increase the size of comment box. Cursor does not go to clicked position.
Reviewer Source 
Source: Capterra
February 16, 2018
Nicholas C.
Junior Software Engineer
Financial Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 16, 2018

“Works great for keeping track of tasks for development as well as general sales tasks”

OverallSimplifying task management
ProsGreat for keeping tasks organised, great central point for customer tickets for any issues that they have. Great for keeping track of time spent on development.
ConsI find that it can be quite slow in terms of making changes, changing grid layouts and page loads. There should also be a resize option for the part where you add comments. When copying and pasting images, only one at a time can be done.
Reviewer Source 
Source: Capterra
February 16, 2018
Verified Reviewer
Public Safety, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 27, 2018

“Functional, but there are better options”

OverallI have used Gemini at my job as a senior programmer and later as a lead developer for five years, and I've found it sufficient at what it does but lacking in multiple features I'd expect. It's not a terrible product and does its job ok, but if you're paying for software I'd expect a better interface and a more well rounded feature set than it has. In my opinion your money is better spent on another product.
ProsDoes its basic job well, allows you to create and manage tickets, customize statuses, and send emails to specific resources. Permissions and flow through your process are easy to customize and control.
ConsInterface is klunky and somewhat unintuitive. Creating customized searches for simple things like all tickets in a release and then saving that for later use is completely buried in menus. Searching is awful. No easy way to go straight to a ticket number - easiest to just edit the URL.
Reviewer Source 
Source: Capterra
November 27, 2018
Che M.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
1/5
Customer Service
5/5
Source: Capterra
October 3, 2015

“Good Product - Poor Documentation”

OverallI've been using this software for the past four years. It's great for general purpose issue and project tracking. Once set up, it's fairly easy for any end user to get the hang of it. However, it's biggest flaw is the documentation, which is so watered down that it is worthless. They do have a few videos about how to setup, but again, these do not provide the depth or detail needed to understand it. It's this flaw that makes setup and configuration very difficult, even when you become familiar with the product. The setup of users, groups, permissions and the relationship to projects is circular and confusing. The email notification setup is just as weird. The setup is not intuitive at all. Expect to take lots of notes and write your own administrative guide as you learn how to configure it - this is what I have done. As the application administrator, you can expect to send dozens of support emails to countersoft with questions about simple things that should have been covered in the documentation. Luckily they respond within a few hours. This would be a five star product, if the documentation was fleshed out and complete.
Source: Capterra
October 3, 2015
Avatar Image
Javier I.
Implementation Engineer
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 2, 2018

“Very efficient”

Prosis very efficient when you work with a lot of scripts and a lot of big projects
ConsIsn't that intuitive at first sight but once you get use to it is very nice
Reviewer Source 
Source: Capterra
August 2, 2018
Connor S.
Analyst
Insurance, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 31, 2018

“Gemini Enterprise has excellent user interface for large agile teams”

OverallGemini has a lot of potential to disrupt the project management tool landscape.
ProsGemini Enterprise has built a nice product that helps my large team stay in contact and work together in our agile environment. It has nice bug tracking, help desk ticketing, and agile tools that stand out.
ConsI wish it has build-in source code management to really make this an all around tool, hope the feature gets rolled out soon and I will consider extending license.
Reviewer Source 
Source: Capterra
December 31, 2018
Steven S.
CTO
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Source: Capterra
November 21, 2014

“Solved our problems!”

OverallWe have struggled with our issue tracking before moving to Gemini. Now we have full visibility of the tasks and bugs we have and it also solved our help desk problems. Now everything is in Gemini so we don't miss any customer problem.
Source: Capterra
November 21, 2014
David J.
Scrum Master
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Source: Capterra
February 9, 2015

“Top class software”

OverallI used this product when working for a customer, who ran their helpdesk and software development in it. Easiest tool of its kind I have ever used with a super cool UI.
Source: Capterra
February 9, 2015
Brian R.
Devops
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
February 4, 2015

“Runs on .NET & Doesn't Suck!”

OverallFinally a decent enterprise grade issue tracker that you can run on-premise on Windows Server.
Source: Capterra
February 4, 2015