# Gemini Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Gemini the right Project Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/88290/Gemini/reviews

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Gemini

4.1 (14)

[View alternatives](https://www.capterra.com/p/88290/Gemini/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Gemini

Ease of use

4.0

Customer Service

4.3

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Iaiswarya P.  
Senior Software Engineer  
Financial Services  
Used the software for: 2+ years

### "We the software in our office for managing support tickets"

February 16, 2018

5.0

support site

Pros

It can be customized according to our business need. Very user friendly. Non technical user also use it. Was able to change UI color according to company trade mark. Has all options for project maintainence.

Cons

Sometimes crashes which does not allow comments to be entered. Can increase the size of comment box. Cursor does not go to clicked position.

Review Source

FS

Francisco S.  
Innovation lead  
Information Technology and Services  
Used the software for: 6-12 months

### "Great add on for the G Suite"

March 12, 2025

4.0

I use it daily on my work, as translator or to summarise long texts.

Pros

I like the accessibility and to be linked to my account and Google suite. It is easy to interact with.

Cons

The privacy settings are not really clear

Review Source

VR

Verified Reviewer  
Software Engineer  
Public Safety  
Used the software for: 2+ years

### "Functional, but there are better options"

November 28, 2018

3.0

I have used Gemini at my job as a senior programmer and later as a lead developer for five years, and I've found it sufficient at what it does but lacking in multiple features I'd expect. It's not a terrible product and does its job ok, but if you're paying for software I'd expect a better interface and a more well rounded feature set than it has. In my opinion your money is better spent on another product.

Pros

Does its basic job well, allows you to create and manage tickets, customize statuses, and send emails to specific resources. Permissions and flow through your process are easy to customize and control.

Cons

Interface is klunky and somewhat unintuitive. Creating customized searches for simple things like all tickets in a release and then saving that for later use is completely buried in menus. Searching is awful. No easy way to go straight to a ticket number - easiest to just edit the URL.

Review Source

VR

Verified Reviewer  
Marketing Director  
Information Technology and Services  
Used the software for: 2+ years

### "A great tool for internal projects and customer projects"

March 28, 2022

4.0

It's an excellent tool overall and I think it's definitely worth considering for any company that wants total control over their processes and has the technical resources internally to customize and manage it. I don't deal with the licensing but I understand it's one of the best solutions on the market for the price.

Pros

It's a complex system that comes with a lot of great features out of the box, including testing and QA features. It's super customizable and you can even host it on your own servers with an enterprise license, giving you total control over how it's used. They give you the source code, not just the object code) so it ends up being a really flexible and customizable.

Cons

The only thing I don't like about this software is that it's not mobile friendly out of the box -- the design isn't responsive (at least in our implementation) and as someone who uses my phone a lot for work, being able to access tickets and issues on the go in an optimized interface would make it work a lot better for me.

Review Source

NC

Nicholas C.  
Junior Software Engineer  
Financial Services  
Used the software for: 1-2 years

### "Works great for keeping track of tasks for development as well as general sales tasks"

February 16, 2018

5.0

Simplifying task management

Pros

Great for keeping tasks organised, great central point for customer tickets for any issues that they have. Great for keeping track of time spent on development.

Cons

I find that it can be quite slow in terms of making changes, changing grid layouts and page loads. There should also be a resize option for the part where you add comments. When copying and pasting images, only one at a time can be done.

Review Source

VR

Verified Reviewer  
CTO  
Computer Software  
Used the software for: 2+ years

### "Great 10 Years Ago, But Not Better Than Jira Now"

April 14, 2020

2.0

Pros

when we first purchased the on-premise version, it was affordable and easy to install.

Cons

as the platform needed to be upgraded the cost was similar to Jira but the value was way lower.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)[Track-It!](https://www.capterra.com/p/67028/Track-It/)

Reason for choosing Gemini

originally for price and functionality

Review Source

WA

Wade A.  
Software Developer  
Information Technology and Services  
Used the software for: 2+ years

### "I have had a great experience with Gemini"

February 16, 2018

5.0

This is incredible software for any organization that needs a decent support and ticketing system

Pros

Gemini Countersoft provides the basis for a great customization ticketing system for any organization. It is really easy to use and takes a short time to get used to and learn.

Cons

The only con i have for Gemini Countersoft is that it can be a bit slow occasionally and this halts the functionality for the time it takes to load.

Review Source

Javier I.  
Implementation Engineer  
Computer Software  
Used the software for: 1-2 years

### "Very efficient"

August 2, 2018

5.0

Pros

is very efficient when you work with a lot of scripts and a lot of big projects

Cons

Isn't that intuitive at first sight but once you get use to it is very nice

Review Source

CM

Che M.  
  
  
Used the software for:

### "Good Product - Poor Documentation"

October 3, 2015

4.0

I've been using this software for the past four years. It's great for general purpose issue and project tracking. Once set up, it's fairly easy for any end user to get the hang of it. However, it's biggest flaw is the documentation, which is so watered down that it is worthless. They do have a few videos about how to setup, but again, these do not provide the depth or detail needed to understand it. It's this flaw that makes setup and configuration very difficult, even when you become familiar with the product. The setup of users, groups, permissions and the relationship to projects is circular and confusing. The email notification setup is just as weird. The setup is not intuitive at all. Expect to take lots of notes and write your own administrative guide as you learn how to configure it - this is what I have done. As the application administrator, you can expect to send dozens of support emails to countersoft with questions about simple things that should have been covered in the documentation. Luckily they respond within a few hours. This would be a five star product, if the documentation was fleshed out and complete.

Review Source

CS

Connor S.  
Analyst  
Insurance  
Used the software for: Less than 6 months

### "Gemini Enterprise has excellent user interface for large agile teams"

January 1, 2019

4.0

Gemini has a lot of potential to disrupt the project management tool landscape.

Pros

Gemini Enterprise has built a nice product that helps my large team stay in contact and work together in our agile environment. It has nice bug tracking, help desk ticketing, and agile tools that stand out.

Cons

I wish it has build-in source code management to really make this an all around tool, hope the feature gets rolled out soon and I will consider extending license.

Review Source

gM

geraldine M.  
ex  
Insurance  
Used the software for: Less than 6 months

### "tres loin d une intelligence a negliger"

December 30, 2025

2.0

tres decue apres un mois d usage .. avec des erreurs de plus en plus frequentes. ne sait meme pas lire un arbre généalogique

Pros

rapidité , meme trop , pas le temps de repondre et d echanger humainement et beaucoup de réponses erronées

Cons

se melange les pinceaux !! car ne memorise pas les echanges donc grosses erreurs et pire de plus en plus frequentes

Switched from

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

pour essayer , gemini me semblait plus simple

Review Source

SS

Steven S.  
CTO  
  
Used the software for:

### "Solved our problems!"

November 21, 2014

5.0

We have struggled with our issue tracking before moving to Gemini. Now we have full visibility of the tasks and bugs we have and it also solved our help desk problems. Now everything is in Gemini so we don't miss any customer problem.

Review Source

DJ

David J.  
Scrum Master  
  
Used the software for:

### "Top class software"

February 9, 2015

5.0

I used this product when working for a customer, who ran their helpdesk and software development in it. Easiest tool of its kind I have ever used with a super cool UI.

Review Source

BR

Brian R.  
Devops  
  
Used the software for:

### "Runs on .NET & Doesn't Suck!"

February 4, 2015

4.0

Finally a decent enterprise grade issue tracker that you can run on-premise on Windows Server.

Review Source

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