--- title: "SimplifyEm Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SimplifyEm the right Property Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/88454/SimplifyEm-Property-Management/reviews/" page_type: "reviews" language: "en" --- SimplifyEm 4.1 (131) [View alternatives](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of SimplifyEm Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews BO Britney O Property ManagerReal Estate, Self-employedUsed the software for: I used a free trial. “I was able to easily organize all my Owners and Tenants all in one place.“ October 15, 2024 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Data input, editing, and overall use of the system is not streamlined. “ January 19, 2025 jt jennifer t OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “I'm looking forward to growing my business with you and Simplify'EM!“ August 24, 2024 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “On a couple of occasions, I did not get a response and had to request it again. “ January 19, 2025 jt jennifer t OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “Simplify'EM truly understands that it shouldn't be that hard!“ August 24, 2024 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “That is ABSOLUTELY NOT TRUE. “ January 19, 2025 DL Debra L Owner-ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “It is easy, secure and quick.“ October 27, 2022 CA Cynthia A Owner and AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “We chose the wrong system to utilize.“ January 19, 2025 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President Real Estate Used the software for: 2+ years ### "Great cloud Property Management Solution" September 12, 2019 4.0 Because I paid for a lifetime membership at the lower tier, I can say that it suits my business needs just fine. I would recommend this to anyone looking for a great solution to their PM business. Pros What drew me to this software was the price to value ratio. I had been researching for some time how to get the best value for my money when using PM software for my PM business. I had been using other software in the past but they lacked the functions that this one offered. I have been using this software for more than 3 years now and have not looked back. It offers me to send owner's all kinds of reports, log expenses and income accurately and much more. Cons I would say that the price for the higher tiers need to come down. There are some functions that the lower tiers would need that should be included in those tiers. Review Source KJ Karen J. Property Manager Real Estate Used the software for: 6-12 months ### "SimplifyEm met all my property management needs" August 25, 2017 5.0 As a vendor that offers free training and also support through the phone and via email, SimplifyEm support is very easy to contact. It has helped me get organized and automated right away to fit my specific needs. Pros SimplifyEm has been the answer for managing my residential rental properties. Because it is a web-based application via the Internet, I can access it from anywhere, anytime. As a property manager, I have automated tracking income and expenses on each of my properties, charging fees, handling tenant balances, collecting payments online, and communicating with tenants through tenant portals and notices. I no longer have to keep track of my information manually for each property and have saved time by automating statements, notices, and fees. I do not have to deal with piles of paper anymore, and I have eliminated spending time on repetitive activities. When a tenant sends a maintenance request, I track work orders and repairs via the calendar so I know when to buy equipment, schedule my maintenance personnel, and see the history for each tenant/apartment. The task center has all of my information as a single place to track all communication history with vendors, owners, and tenants. I attach supporting documents. I create invoices, track deadlines, store lease agreements, monitor insurance, and capture tenant details all in one place. When I need to, I send group emails/notices for site visits, maintenance alerts, rent reminders, and any other news that needs to be shared with all tenants. Cons SimplifyEm’s accounting module manages accounts payable and receivable and monitors any recurring charges along with a complete transaction history. I use QuickBooks for payroll and can easily export other transactions. I use the banking feature so I can print checks, access bank accounts, perform reconciliations, view bank balances. I had to adjust the margins. Review Source TS Tonya S. Principal Broker/Owner Real Estate Used the software for: Less than 6 months ### "Zero support & cheap with no VALUE" March 16, 2020 1.0 The software is not as easy as your sales rep will tell you. There is zero flow to the software process which makes it very confusing. For instance, if you submit an owner draw and record the owner draw, the software "should" automatically prompt you to go to "online payment" to process the draw. If you are new to the software and miss that step, it still appears as if you submitted a complete owner draw since the draw will show in your bank statement and in the bank balance however the draw is incomplete but there is NO notification showing you differently. This is the process with almost all functions of the software. I'm looking for a new property management software. Pros The sales pitch from our sales representative. Cons Zero support/Inadequate support. If you are lucky enough to receive a call back after two or more days, the customer support rep will ask you what you need and then they start telling what to do then have a nice day and they hang up. The call is very rushed. Not to mention they are on Pacific Standard Time, so if you are on Eastern Standard Time you have 5 hours for live support. The time frame for online payments, to your company or owner, is at least 5 days and if there is a mistake, you can add an additional 5 days to your process. You can write your property owner a check and send via mail and the payment will arrive quicker than processing through this software by our experience. Reason for choosing SimplifyEm We received a "Top Notch" sales pitch from our sales rep. We asked all the questions pertaining to concerns and all answers were absolutely "we do that"! Review Source Response from SimplifyEm.com April 6, 2020 Hi Tonya, thank you for taking the time to leave us a review. We are known to be easiest to use and known for our customer support. Customers appreciate the customer support they receive from us as they know similar to your experience with another software company that SimplifyEm's customer support is a lot easier to reach. We have been providing outstanding customer service for the past fourteen years. We provide live phone support Mon-Fri 9am-5pm PST and 24/7 email support. If you reach our voicemail, you'll get a call back within an hour the same day along with an email follow up. Online payments are one of our most popular features. It's faster and more convenient as writing a paper check and sending it through the mail will take longer. All online payments take two business days to process and deposit directly, no more trips to the bank. Last year, enhancements were made to where payments may be withdrawn the same day for express processing. Best, SimplifyEm Team MB Michelle B. Property Manager Real Estate Used the software for: 2+ years ### "Best property management software in the market" March 1, 2022 5.0 I have found their support best amongst the software industry. I find it easy to contact them via text, email or phone. I prefer to use either text or phone. Their support team is very knowledgeable and friendly. Pros I find it very easy to use. It enables me to stay on top of my rent collections. I found data entry much more easier than other applications I have used. I have just started using their online application, online leases, and tenant screening service. I found it very easy to integrate with my current process. I have been using online rent collections for a while now and it is easy to set it up. Cons There is nothing difficult i find with the product. If I have a question, I can watch a video or go to the FAQ and lookup the answer. I find their videos very helpful. Review Source JG Jennifer G. Landlord Real Estate Used the software for: 1-2 years ### "SimplifyEm Simplified My Life" October 14, 2017 5.0 I am an accidental owner of rental property, and SimplifyEm has truly made it easy.  The ability to easily track all of the information and being able to generate a tax report at the end of the year has taken the fear of failing a tax audit.  It has reduced my paperwork significantly, and there are fewer errors as SimplifyEm keeps track of every aspect of the management of our property.  Pros SimplifyEm allows property managers and landlords to keep track of a multitude of their responsibilities including work orders and repairs, rent/lease payments, lease documents, create invoices, track deadlines, and many more features.  SimplifyEm also allowed me to send emails, rent reminders, rent receipts, and notices.  SimplifyEm’s ease of use is one of its best features.  The interface makes it intuitive to use to even those like me who aren’t experts in technology.  The software seamlessly works with Excel and QuickBooks, so you can export to those programs easily if necessary. Cons Initially, when I started using the software, I had to call support couple of times. They were quick in answering my questions or responding to me on weekends. I wish they would add phone support over the weekend as some of us like to catch on some work on weekends.  SimplifyEm has many features such as work orders that are not of value to a property owner like me. If there is a way to hide these features, it will make the application even more easy to use. Review Source CM Chantal M. Owner Commercial Real Estate Used the software for: Less than 6 months ### "I am on the fence about this software." April 11, 2017 3.0 Pros It is easy enough to use expect for the part of managing leases for Ontario, Canada. Easy set up of new properties, landlords and tenants. Cons You need to get a 1-800 number so I can call at any time but because I am a Canadian client, I am not able to call the U.S with my phone plan. Emails don't always get conveyed properly. Need to have a choice to the lease information whether you have a security deposit or last month's rent deposit. The latter is missing. This would make our process so much easier. Need to have an auditing trail with your software so mistakes can easily be found. I was once told that I had to pay for your bookkeeper to find an error I made...luckily I was able to find the problem and fix. If a mistake was entered, you should be able to reverse it...your system does not always allow this. Biggest con my clients and I have is that if a tenant is using last month's rent or is late paying their rent for a particular month, your owner statement should show their name at least, even if no $$ is present. This is a MUST and I hope you but this change in your next release. Review Source Response from SimplifyEm.com April 26, 2017 Hi Chantal, thank you for sharing your experience with us. We are happy you found the software easy to setup and use. It looks like we could have done a better job meeting your needs as a Canadian user though. Security deposits are currently supported for U.S. situations. Last month rent deposit can be tracked, but it could be handled more smoothly for the Canadian market. Owner Statements show the financials on an owner’s properties and a Rent Roll can also be sent with an overview of paid and unpaid tenant balances. An audit log is something we would like to do in the future, but any transaction can be reversed if incorrect. I will ensure the support team follows up with more information. Users in both the U.S. and Canada are able to reach us at 1 510 790 9066 9-5 PST and speak a live person within a few rings. Emails are also responded to within a few hours in most cases. We have many Canadian users, but we also ensure to clarify we are geared towards the U.S. and will discuss limitations. Before purchasing, these limitations and your phone plan were discussed, and we offered to call when needed by simply emailing support. Over the past few months, a personal support member has promptly called within a few hours and has assisted with one-on-one setup for as much time as needed. We do our best to provide a support experience that is above and beyond what is typically offered and we appreciate your feedback on how we can further improve. TW Tiana W. Owner Real Estate Used the software for: 1-2 years ### "You get what you pay for" June 7, 2016 1.5 Pros The price is phenomenal. If you are an owner with a few properties, this is ideal. Cons No customization, very limited reporting, doesn't have bank reconciliation reports, extremely limited GL codes. Also, they will tell you their software supports functions, then try to walk you through a "work-around" to get it to do what you want. Not sufficient. If you get audited by the state (very common in WA), good luck with this software!! It's too simplified, limited functionality and not intuitive in the least. Once you get in and start using it, you can figure it out, but it just never feels smooth. Also, some things are too easy to enter, and therefore, too easy to mess up. Dog walked on my keyboard one day....... To say the accounting is robust, I think that's a misunderstanding of the definition of that word. Review Source Response from SimplifyEm.com June 15, 2016 Hi Tiana, thank you for sharing your experience with us. We appreciate your kind comments regarding our pricing and our excellent support team, but it looks like we fell short on meeting your expectations. It appears there was a request to add a large amount of HOA units to your existing account (a one year old account with residential properties). We discussed that HOAs are something we are looking to better handle in the future, but do not optimize for. Based on our great pricing it was decided to try a test run with a few properties. After some one-on-one support and a custom setup by our team (at no additional cost) there was some additional functionality you were looking for and we promptly refunded the full upgrade cost. The subscription for your residential properties from before the upgrade we were not able to refund. Many of the features and reports mentioned are available, including banking and audit reports. Support is easily accessible at 1 510 790 9066 for one-on-one help or to answer questions about the software and how to best use it. Our team also has monthly releases with features/reports requested by users. We are sad we were unable to meet your needs at this time and wish you the best in the future. AS Aimée S. Investor Real Estate Used the software for: Less than 6 months ### "Save Your Money" February 28, 2022 1.0 Awful, I tried to use this software for two months, it is horrid. I asked for a refund, they refused. I even asked for a pro-rated refund (paying for the months I used it only) and they still refused, fought the credit card company I utilised as well. Just go for the better competitor platforms, this one is only going to waste your time and money. Buildium is WAY better. Pros Price, it is cheap for a reason folks. Truly there is no other reason I chose this software company for my business needs. Cons The company is dishonest, telling clients they have features they do not (as of 2021-2022) and you literally have to manually enter in EVERYTHING yourself. Reason for choosing SimplifyEm Totally chose Simplify EM for its lower cost...should have known better. Review Source Response from SimplifyEm.com March 2, 2022 Hi Aimee, Thank you for leaving us a review. We are a residential property management software and it looks like the majority of your portfolio was for storage and commercial properties. We do have customers who use us for storage and commercial properties, but only when it's a small part of their portfolio. We are partnered with a tenant screening company that provides tenant screening reports including credit check, criminal history, SSN validation and eviction search. We are sorry that you could not meet the requirements for doing tenant screening under FCRA (Federal Credit Reporting Act) and there is no exception to the law's requirements. If you are just starting out, an alternative screening service is offered where the tenant downloads the credit report and shares it with you. We provide a two week trial and a 30 day money back guarantee and free training and support. We wish you all the best and hope you can find software that better fits your needs. Best, SimplifyEm Team DL Debra L. Owner-Manager Real Estate Used the software for: 2+ years ### "SimplifyEm is valuable service for a low cost." October 27, 2022 5.0 SimplifyEm has made it so that I get paid on time every time by my tenants. Pros I love processing tenants through the set up and rent collection. It is easy, secure and quick. Cons There are lots of places on the website to get to for managing real estate property, so on a rare occasion I forget where to go if I don't use the feature too often, but SimplifyEm support has helped immensely. Review Source LC Logan C. Office Coordinator Real Estate Used the software for: Less than 6 months ### "Garbage!" January 7, 2021 1.0 Honestly we regret paying for this software in advance I wish we would have tried it out for a month first then at least gotten out money back. When they did the onboarding, they did it incorrectly which then took a month to fix by myself. By the time the trial ended and we realized we didn't like it, they didn't return any of the money. Pros It was online and could be accessed anywhere. Cons The process of paying bills takes way too long. The tenant portals failed to link up with the software. You can't add any other income categories other than rent received and late fees. Alternatives considered [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Reason for choosing SimplifyEm It was the cheapest Review Source Response from SimplifyEm.com December 16, 2022 Hi Logan, Our training & onboarding is free, unlimited, & U.S based. Our onboarding team asks questions to customize the experience. It sounds like the team made recommendations in fixing the account with data entry & that takes time. SimplifyEm provides the ability to pay owners & vendors online or by printing a check. With online payments, it only takes 2 business days, compared to others that take 7. SimplifyEm does not require a merchant account which means it's faster to setup. Tenant portals are one of our most popular features & tenants & property managers love them. It's a convenient way to communicate & pay rent. The income categories follow the IRS income guidelines. SimplifyEm allows users to create sub-income categories under the IRS ones. This makes it easy for tax time & SimplifyEm auto fills these tax reports for you, following the IRS categories. We have a 30 day money back guarantee policy. We are more than happy to issue refunds within the time period. EL Elizabeth L. President Real Estate Used the software for: Less than 6 months ### "If you want to wait forever for your money, this is the program for you!" May 2, 2017 2.0 The reason I looked into property managment software was to allow tenants to easily pay rent online and avoid the headache of manual deposits. Unfortunately, this created a whole different and worse problem. Money was not available in the account for 7-10 days. ACH payments really shouldn't take that long to clear! Pros Some of the features ae convenient. Customer service team was helpful and polite. Setup was easy and fast. Cons Deposits through ACH took 7-10 days to clear. Even with weekends, this length of time is unworkable for most owners. Review Source Response from SimplifyEm.com June 14, 2017 Hi Elizabeth, we are happy to hear you found the setup was easy and our support team was helpful! It seems like the online payment process was not clear, so I'm happy to clarify! Although it has never taken 7 or more business days to clear, online payments do take 2 business days to clear, not including weekends or bank holidays, such as Christmas. We are looking forward to the upcoming federal changes to payment processing that will be reducing the clearing period to 1 business day and will be including this as part of our system as it becomes available. Online payments can take more time to process than driving to a bank and depositing rent payments. However, most property managers value online payments for the amount of time saved each month compared to handling paper checks, manually depositing and manually bookkeeping each payment. Online payments also provide an easy way for tenants to automate and send payments, creating a more professional experience. Online Payments are one of our most popular features, which will continue to be enhanced based on feedback like yours! CM Curtis M. Owner Real Estate Used the software for: 2+ years ### "Simple yet Satisfying" April 27, 2018 4.0 Pros This management software was better than I gave it credit for. It was the first software I used before switching to a more robust (read: costly) system. For the price, I think SimplifyEm is the best bang for your buck. While it doesn't seem intuitive at first, It's much easier to work with than some of its more complicated competitors. Cons It did not have a standalone app and relied on their mobile website to support my mobile needs. It got the job done, but it wasn't nearly as seamless as it could have been. SimplifyEm also doesn't offer some of the training that other software options offer. Review Source RT Robert T. Partner Real Estate Used the software for: 6-12 months ### "Much less than expected" July 25, 2016 2.0 You don't learn the truth about the product until you start using it. May not get you some of your money until the 7th of the month if using online banking even though rent is due on 1st. Program does not inform you of a service request placed on Portal by tenant. You are not emailed about the service request. Inconveniently you must go online and search for service request. This defeats the purpose of convenience. Pros Online program Review Source Response from SimplifyEm.com December 12, 2016 Notifications have always been sent immediately via email for service requests. These requests can be edited or updated by logging into the account. Online payments always take 2 business days to clear before being deposited. Online payments are incredibly popular due to the convenience for both the tenant and the property manager. They will also automatically make an entry in the software when a payment is made letting you know the deposit date. We pride ourselves on the excellent support we provide, so if you have any questions or need help, please feel free to contact support at 510 790 9066 9-5pm PST or support@simplifyem.com. LM Laura M. Owner Real Estate Used the software for: 2+ years ### "I love this software. It keeps me organized and is so user friendly!" April 24, 2015 5.0 Pros SimplifyEm knows just what I need to organize my rental business . I don't use all it's features, but it is nice to have everything at your finger tips. I get what I need and much more from SimplifyEm. Cons There is "nothing" I don't like! The technical support team is fantastic to work with. I don't need support often but if I do need help, they are quick to answer the phone or quick to call me back! The support staff are very professional and polite. The program is very easy to use. Review Source JM Jeniel M. Owner Real Estate Used the software for: 6-12 months ### "Makes management a whole lot easier!" November 12, 2017 4.0 I love using the software since it keeps on top of all my properties and any pending items I need to do or charge! Pros It´s simple to use, ready when I need, great features and works in all of my daily management tasks. I´ve become more organized with billing and have more time attending my clients one on one. It´s all in all made my small business & life much easier. Thanks so much! Review Source AP Anthony P. REALTOR / Property Manager Real Estate Used the software for: Less than 6 months ### "SimplifyEm Review" May 25, 2021 5.0 I’ve been very satisfied with it so far to be honest. It’s been a pleasure using it and it's super intuitive. I do property management professionally with another company and I use this for my personal business and this is more intuitive and easy to figure out. Again they are able to create any clarity if there are any issues or questions. Pros The ease of use is the best. Compared to Quickbooks, they aren’t a property management platform, you have to massage it into a property management platform and Simplifyem is built for property management. The look, feel, and tabs are all spelled out for and designed for property management whereas Quickbooks is not. Cons I don’t have a lot, and it's super minor. I would love to be able to track HOA violations. I cannot find any major pet peeves. If there's anything I can't figure out, SimplifyEm is always there to help. Reason for choosing SimplifyEm The main reason was because of pricing but certainly stayed because of the customer service and support received for the software. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Better platform for my business Review Source MG Maureen G. Owner Commercial Real Estate Used the software for: 2+ years ### "Simply easy!" March 10, 2015 5.0 Pros The product is easy to use and tracks all relevant earnings and expenses. My tax accountant is a happy man, because I show up with everything he needs in a tidy little report. Cons I like pretty much everything about the product. It's user-friendly, the support is great and the reports are not fancy, but they provide all the information you need. Review Source MC Mickie C. Property Manager Real Estate Used the software for: 2+ years ### "Easy Peasy" August 9, 2016 5.0 Pros It is so easy to do and if you mess it up, help will always walk you through it or fix it for you. Love these guys. Cons There is nothing I found that I don't like at the point. Some things you have to read a little more than others to understand but still easy enough to understand. Review Source KW Karen W. Property Manager Real Estate Used the software for: 2+ years ### "Easy, simple to use system" April 20, 2016 4.5 Pros Easy to use and generate variety of report options make it easy to clients and tenants informed. The monthly cash flow report is helpful. Cons Would like a smartphone app for quick entry to handle maintenance request. Review Source MW MICHAEL W. Owner/Realtor Real Estate Used the software for: 6-12 months ### "Great product for my smaller Property Management Business" March 6, 2017 5.0 This is the third Property Management Software system I have used. It is by far the easiest to use, and does everything I need. I would recommend for anyone with properties up to 100 units. If you are a smaller company this is by far the best product! Pros Ease of use Great Support Offers everything I need to work with my Tenants, and Owners Fantastic Value Cons I have been using this product for about 3 months. So far I do not have any negatives. Suggestion for future upgrades. Allow more detailed Tenant Information to be entered. Review Source DF Digi F. Retired Real Estate Used the software for: Less than 6 months ### "SimplifyEm Review" April 20, 2021 2.0 Frustrating Pros I like that it has the option for Schedule E, and I haven't had a long enough time to analyze it but I like that it has the feature and option to do so. Cons It's cumbersome to me, as well as time consuming. I don't like that there are different "windows" to add details. For example, putting in expenses, it isn't in alphabetical order and its based on how you put it into the software. Reason for choosing SimplifyEm Everything else was more expensive. Review Source AM Alejandra M. Admin. Asst. Real Estate Used the software for: Less than 6 months ### "A little more than Okay! " May 15, 2018 4.0 Pros This software becomes easier to use as you gain familiarity with it so it is important for you to actually get hands on with the software. It does help keep everything organized and their customer service is great, they'll walk through whatever problem you are having. Cons SimplifyEm would benefit from better training, I'd rather have information available or a video that I can watch instead of having to call. Improve that and it'll be even better. Review Source SJ Susan J. Broker Real Estate Used the software for: Less than 6 months ### "Excellent Property Management System" August 17, 2017 4.0 This is a very good software program and I looked at several options. I'm pleased with my choice. I've called the Customer Service so much, they know me by name!! Always very helpful. Pros Detailed Reports for Owners, Supports Online Banking Services for Owners and Tenants, Excellent Customer Support Cons I had difficulty learning the flow process and getting properties loaded in the beginning, but Simplifyem had a training call with me and that helped considerably. Review Source ME Maria E. Member Commercial Real Estate Used the software for: Less than 6 months ### "Best product for your money " December 14, 2016 5.0 After working in the property management industry and dealing with software like Appfolio, I know the impact of a good software in the day to day operation in my new job as an investor of 8 apartment rentals. Pros Online rent payments Tenant and vendor reports, income and expense reports, rent roll, etc Cons Parking fee and any other fees have to be compiled in one rent payment. Does not allow to break it up. Review Source JB Jeffrey B. A320/321 Pilot/FO Airlines/Aviation Used the software for: 6-12 months ### "Like Simplifyem A LOT" June 14, 2019 5.0 Customer service is second to none Pros I like the Ease of use and customer support. Cons The balance sheet is not real easy to manipulate Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.