# SmartAction Speech IVR System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartAction Speech IVR System Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/88772/SmartAction-Speech-IVR-System --- # SmartAction Speech IVR System Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 13, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmartAction Speech IVR System ## What is SmartAction Speech IVR System? SmartAction® is the industry leader in purpose-built AI-powered Virtual Agents for customer-obsessed brands looking to provide premier customer experiences. Our innovative technology and CX services enable frictionless conversational AI experiences over voice, chat, and text, freeing up live agents to handle human-necessary and high-priority conversations. Our satisfied clients, including AAA, DSW, Electrolux, and Choice Hotels, have consistently ranked us as the top Virtual Agent provider. As a ## What is SmartAction Speech IVR System used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.2 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartAction Speech IVR System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smartaction.com&name=SmartAction Speech IVR System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartAction Speech IVR System 5.0 (4) VS. [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $0.2 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (11) Value For Money 4.8 (4) Value For Money 4.6 (10) Customer Service 5.0 (4) Customer Service 4.7 (11) ## SmartAction Speech IVR System alternatives [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audio Capture Record audio or import/upload audio files Automatic Transcription Use AI to convert voice into text automatically Blended Call Center A call center that both makes and receives calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording Record the audio of phone conversations for quality assurance purposes SmartAction Speech IVR System 19 features Record audio or import/upload audio files Use AI to convert voice into text automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Recorded words are combined to create answers for a computer/person to direct as a form of dialogue Database of phrases that are frequently used or insinuated Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Collect information from multiple sources Manage and support multiple languages Analyze, correct, and monitor speech for transcriptions or recordings Create and administer polls and surveys Turns text into natural sounding speech Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) Basic $0.20 Per User,Per Month Value for money 4.8 (4) 4.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AC Aarde C. Sr. Director of GMS Technology ### "SmartAction is an amazing company! They are very supportive and collaborative with our requests. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 28, 2018 Pros SmartAction is an amazing company to collaborate with. They have the ability to deliver an out of the box solution and/or customize a product for most customer service needs. We have used them for multiple product implementations and they have been nothing but supportive in both design and implementation. Cons SmartAction is really good at designing and adapting to the business needs, but since most of our build outs have been custom we have had a little lag in getting KPIs to help support the original business tool rollout. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kris W. AVP Admin Services Insurance ### "Enhanced Capabilities for Your Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2017 We were finally able to allow payments by phone for our customers. We'd been hearing the complaints for years so it was satisfying to provide this option. Additionally, we deployed a text reminder option for bill payments to our customers. Prior to this, we relied upon the post office to deliver the bills, thus leading to many complaints of missing bills etc. Additionally, SmartAction assisted us in building the ability to also pay the bill via that text. Great convenience overall for the customer! Pros The technology is straightforward and easy to integrate with. The SmartAction team was great to work with and helped us deploy quickly. For many years we avoided IVR platforms due to the extremely high cost to implement. SmartAction's fee structure is very fair and provides great value. We're only using a fraction of the capabilities and look to expand it's use in the coming months/years. It's omni-channel so fits our strategic vision perfectly. Cons We only recently implemented in the last 60 days and have only had minor issues to date. None were related to the software and just required fine tuning like any new deployment of technology. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PF Paul F. Executive Director Operations Outsourcing/Offshoring ### "Drove 20%+ cost savings in less than 18 months!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2017 Talk about a return on investment! Implementation of SmartAction across just 1 client's program for 3 specific call types drove over 20% of our costs out of the call center operations. There is potential to do so much more with this AI technology, and you don't have to sacrifice quality or CX. Our implementations to-date have included taking redundant customer transactions and seamlessly integrating self-service through the IVA to attend to these customers - with greater accuracy and no loss in satisfaction! The implementation timeline can be very short, and that ROI can actually start being realized very quickly. SmartAction is there every step of the way and gives you the right support to help make sure things go smoothly. They are there after production starts as well, to provide assistance in measuring and then enhancing any elements of your projects that are needed. Our goal is to automate as many as 50% of our calls through SmartAction, and we're well on our way. I expect we'll achieve this goal in the next 18-24 months. We've already begun leveraging this technology as a part of our Business Development presentations and it's fun to see prospects and clients alike light up with the endless possibilities we discuss in using SmartAction. Pricing is more than fair, and the business case is pretty simple to make: You can either arm your company with the great capabilities of SmartAction and potentially be the only one in your space to have this technology, or you can decide not to take action and let your competitors beat you to the punch. This should be motivation enough to purchase it now! Pros Easy to work with. Quick implementations possible for immediate ROI. Cons Haven't found any to-date. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tracey C. ### "Operations Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 14, 2017 SmartAction IVR is a great tool for customers to access their rebate information 24/7 for feedback on the status of their rebates. There are very minimal outages and it allows our company to have customers keep current as their rebates go through the various stages until the rebate is approved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)