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NextStep is a cloud-based electronic health records (EHR) system designed for behavioral health and substance abuse staff at inpatient, outpatient and residential care facilities. The ONC certified solution includes patient scheduling, charting, assessments, automated form routing, reminders, customized reporting and dashboards, integrated telehealth, a smart billing engine, billing management, eligibility checking, census management, medication management and an extensive library of forms.
Provider
Office Practicum
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
Live Online, In Person, Documentation, Webinars
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
NextStep is the ideal solution for all behavioral health + substance abuse providers. Our EHR is well suited for mid-size to larger practices and offers integrated teletherapy for online virtual care.
Content Source: NextStep
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NextStep Reviews
Pros
Most of all l like reporting capabilities , self service portal ,price , treatment planing and price overall it’s a good one.
I do not want to have to ask for help to fix little issues that are day to day types of things that have to keep running - I can generally handle that kind of thing.
Over all we have really found this product useful. It has increased our ability to promptly review practitioner documents and charting.
We absolutely love the flexibility Next Step gives us to customize the software to our different business lines. The reporting abilities of this software are phenomenal as well.
Cons
Customer support, reporting, dashboards, backend billing, Digital RX and the emar are all terrible pieces of this software. This has caused issues across the entire agency that I work with.
NSS has potential but overall our experience has been disappointing, to say the least.
Their support is timely and they are very responsive to their customer's needs. Like with any software, things will go wrong at times, but the Next Step team is always there to try to trouble shoot.
PCP wizard can be difficult to navigate for new users.
"An easy way to access the problem yourself"
Overall: Overall with it flexibility I think that its very ease of use and customized to the customer
Pros: Most of all l like reporting capabilities , self service portal ,price , treatment planing and price overall it’s a good one
Cons: Sometimes it makes mistakes and but technical support always helps me
"Incredible performance at an affordable price point"
Overall: Next Step has been our fifth EMR in the past fifteen years for our company. Since we started with them four years ago, we have truly enjoyed our relationship with them. Their support is timely and they are very responsive to their customer's needs. Like with any software, things will go wrong at times, but the Next Step team is always there to try to trouble shoot. I truly appreciate the commitment they show to their customers.
Pros: We absolutely love the flexibility Next Step gives us to customize the software to our different business lines. The reporting abilities of this software are phenomenal as well.
Cons: We are not that fond of the web scheduler module associated with this software. To be fair, the web version has been in development over the past year and a half, and it has been slowly improved over time with each additional upgrade they have rolled out.
"Next Step Solutions has opportunity "
Overall: NSS has potential but overall our experience has been disappointing, to say the least. We were sold a piece of software that was supposed to help our agency but it has been such a struggle because all the pieces (Scheduler, Clinical, Billing) don't talk to each other like we were told.
Pros: NSS is easy for users to use but it offers a ton of room for mistakes to take place. Some items are straight forward while others are a bit too tedious for the average user to get the hang of.
Cons: Customer support, reporting, dashboards, backend billing, Digital RX and the emar are all terrible pieces of this software. This has caused issues across the entire agency that I work with. NSS Support does not communicate very well and is not super tactful. We have never been where we should have been with Billing as the NSS billing implementation person is unhelpful and does not completely work when they state it will be complete.
"NS Review"
Overall: Love working with [SENSITIVE CONTENT HIDDEN], some minor setbacks
Pros: Dashboards, Notes Section, Interface Ability
Cons: Medical Component, eMAR, eScribe interface, treatment planning a little cumbersome
"Outcomes / Reporting Capabilities"
Overall: We have been able to create our own reports and move toward value based reporting. It has also allowed up to link with other platforms to increase workflow efficiencies such as lab work.
Pros: From an administrative perspective the reporting capabilities to track outcomes and create data reports for our process improvement initiatives. The staff of NextStep has been amazing to work with in tailoring the system to meet the unique needs of our organization.
Cons: Fulling integrating the billing, scheduling and medication module within the clinical so all client information only needs to be entered once and controls for user access to limit what is view-able in the client record.
