Really Simple Systems CRM

4.5 / 5 161 reviews

Who Uses This Software?

Small and Mid-sized B2B organizations


Average Ratings

161 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
    See pricing details
  • Pricing Details
    See website for pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Really Simple Systems
  • www.reallysimplesystems.com
  • Founded 2006
  • United Kingdom

About Really Simple Systems CRM

Really Simple Systems Cloud CRM is an easy to use CRM system covering sales, marketing and customer service & support. Designed for small and mid-sized B2B organizations, the system runs on desktops, laptops, tablets and smartphones. Email Marketing is built-in, so there is no need to use a third party product for sending newsletters. You can start with our Free CRM and upgrade as your business grows. With over 17,000 users, Really Simple Systems is one of the largest Cloud CRM suppliers.


Really Simple Systems CRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

Really Simple Systems CRM Reviews Recently Reviewed!

Amazing that this is freely offered for up to 100 accounts

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is relatively easy to use. I'm not the brightest on software but this is straightforward. The welcome video was very helpful, I've not used the offered webinars.

Overall: An introduction to using a Customer Relationship Management software. Previously this information and how I used it was in my head - which didn't help other people! Much easier to use a system.

Simple as promised, but let down by a fixed architecture and apathetic customer service attitude.

Sep 28, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: As expected it's simple to use and get the hang of - basic but functional. The latest version - 5 - is bright and clear on the screen.

Cons: The architecture is inflexible and really didn't suit our business (combined B2B and B2C) without us fudging workarounds. We would have lived with it, and even put up with the mid-term price hike they sprung on us, but it was customer service that killed it. Emails and phone responses were cold and unhelpful. I know they are British so we were prepared for the attitude, but even with that they didn't seem to care about a small business our size. This spurred us to look around, and we found solutions out there with totally superior architecture and service that were priced similarly. So, to the relief of my staff, we made the effort to migrate away.

Overall: It was adequate when we started out, but the service forced us to explore other options.

Vendor Response

by Really Simple Systems on October 04, 2017

Colin, thank you for your review. I'm sorry to hear our CRM did not suit you and your business. It is designed for B2B so is not a perfect solution if your business is also B2C. Our products and services are designed specifically for small businesses and this is our key audience, with single-user systems upwards. I apologise if we gave the impression that your business was not important to us at any stage, as this is definiately not the case. I also apologise if our customer service was in any way lacking in your experience. We pride ourselves on our service and 99.9% of the time receive great feedback from our customers praising our exceptional service. I am pleased to hear you have found a CRM system that better suits your needs and I wish you and your business continued success. Kind regards Helen Armour Marketing Manager

A simple CRM system that allows you to have client and sales information in one place. Easy to use.

Sep 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its straight forward and logically set out. For a simple system there is a fair amount of flexibility to change task titles, drop down menus, reports etc. to make the system work how you want it to.

Cons: I think the 500 account records is a bit restricting on the licence. 1000 would be better for small start up businesses. Its too big a jump to 5000 on the higher licence.

Overall: It is allowing me to be far more organised with my sales and client account management activity. I am more confident of not missing sales opportunities and contacting clients at the right time to gain the business. Still getting to grips with it but the Webinars will be useful for ensuring I get the most from my licence.

Have used Really Simple Systems in several companies now and have found it a must have sales tool.

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The functionality allows me to keep track of the whole sales process and keep track of customers.
Prospects can be added on to the system easily, with the marketing module they can be targeted with relevant sales info and quickly become new customers.

Vendor Response

by Really Simple Systems on September 14, 2017

Thanks for your feedback Graham. Glad to hear everything is working well for you. Regards

RSS - CRM gives us exactly what we need to manage our database of subscribers, prospects & customers

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to set up and locate accounts, tasks and activities. Very effective report management module which provides flexible analysis of the database.

Really Simple Systems

Jul 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple enough to set up and customize for my business and it was really generous that the software has a free version which allows us to test it to our needs. This is so important as the hospitality and travel business needs do not necessarily fit into neat sales force boxes. I do like the online help facility.

Cons: Learning curve is still fairly uphill especially for someone who never used CRM software before. I would also have liked to also try a mobile edition.

An easy to use, high quality CRM, with great features and excellent customer support.

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really Simple Systems is fantastic. I've never had an issue with it. It's a highly capable system with all the features you could need from a CRM. The email tool is fantastic and the dashboard gives you an at-a-glance look at your sales performance. Also, if you ever get stuck, their support team is incredible.

Cons: The only thing I haven't enjoyed is the time between version 4 and version 5. In the changeover period things became slightly clunky and it maybe wasn't as seamless a process as they might've wanted. It's all working fine now though.

Overall: As a company we've been able to grow considerably due to the fact that Really Simple Systems allows us to easily keep track of communications with our existing accounts and potential customers. We've been able to drip feed marketing emails and other mailshots using their fantastic email system.

Glad to have a straightforward system, which just about covers all my needs.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I am able to contain all the relevant information about my customer in one place. I have been grateful for the prompt responses from the support team when I have had some issues.

Cons: Not being able to attach actual documents into the customer account. Not a big fan of cloud base systems. I have not worked out how to put alerts and reminders against specific customers, therefore I would like to be able to find this out alongside other applications, either by webinar or video link. Also just been advised that we have been upgraded from version 4 to 5. Layout is very different from the previous one. Not sure the change was necessary unless it substantially improves the ease of use.

Overall: A compact place to store all my customer sales information.

Vendor Response

by Really Simple Systems on July 12, 2017

Hi David, thanks very much for posting a review. You mention not being able to attach documents to a customer account. You can attach documents - there is a specific field for this on the company account page, if you scroll to the bottom. You can drag and drop a file or click to search. If you have any difficulties do please contact our support team for help on support@reallysimplesystems.com. Best regards

EASY TO USE

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Cheap to use. Good customer service levels when i have had to call if i am unsure about anything.

Cons: IT CAN NOT LINK TO MY ACCOUNTING SYSTEM. I once tried to use it for marketing purposes and found it to be slow and not as good as other free email campaign services

Overall: Its so easy to use and does all the main tasks we need it to do.

Great experience with this well designed and executed, unclutterred interface software.

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I particularly like the logical design and interface, uncluttered interface, ease of administration and plethora of really useful tutorials.

Overall: Clarity of information and remote workers who feel more engaged with their company.

Straightforward, easy to use, good value for money

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple to use. excellent customer support and help pages. easy to configure. Wide range of functionality. Marketing module has generated significant business. Compared to "big" name CRMs, similar capability at a much better cost. Excellent

Does what it says on the tin

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It really is as easy to use as the name suggests. Works well for the small sales team we have. And I like the way you can start on a very low subscription rate

Cons: It's annoying whem the system times out without warning and you can lose your work. The interface feels a little "old" but really that's just nit picking.

Overall: Far better control of our sales pipeline, which became essential when we recruited our first sales person

User friendly, does what it says on the tin.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set up and tailoring to our needs was extremely simple. It has been easy to add, delete, amend fields. We have been able to use the software in a slightly different way, but which suits our needs.

Cons: Would be great to be able to move the placement of fields on the form for a better flow of data / easier user experience.

Overall: This has transformed our department's day to day work flow. Everything is now on the database and easily to hand.

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: keep it up.

Pros: Good functions easy to use and really good support and fast. The support is key and has always been good and really fast getting back and resolving issues.

Cons: Sometimes it has features you don't need or like and it would be nice to take them off the dashboard as such

Love the simplicity

Jun 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use - functionality is really rather simple to use. dash board clear and easy to see. Best out there on the market!

Cons: could have more functions on the free option would like to have an app for the system - as when I try to add tasks on my phone it doesn't really work ( this is the number one group I have with the system)

PT Winchester

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, easy to set up. Upgrade as you need more functionality. We found it superior to other more complicated systems, which had lots of functionality that we didn't require for our business.

Cons: Automatic log out too short, Some upgrade aspect are too expensive, such as number of accounts and marketing system. We found that we would like an integrated mail shot function, which is easier to use, but also without the other marketing features.

Many features, but not simple.

Jun 05, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I think there should be a 'Simple' version for basic CRM users and beginners - and then a 'pro' version with all the added features. Both can be accessed with the same payed options, but two options to switch between. I feel all of the small text, multiple options, customisation may be overwhelming for first time users.

Pros: Multiple features and options for the team. Great customer support and it definitely packs the tolls needed once you finally get your head round the UI.

Cons: Way to many visual options, small text, click boxes and general clutter. Needs a much simpler UI for new users, similar to Hobspots free CRM etc.

Generally happy

Jun 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to customise very quick when accessing records good backup from support team intuitive and slick

Cons: a little clunky on mobile device screens and ipads, some boxes are cramped or missed off no postcode search functionality(fixed by a work around) once a task is completed it doesn't notify the task originator..

Comprehensive CRM backed by great support

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Really Simple Systems for 7 years now and they have supported us the whole way through - nothing has ever been too much trouble, and any issues have always been cleared up promptly and effectively. Highly recommend.

Pros: I like that we were able to easily customize the system to our requirements and use web transactions to capture data from our website directly into the CRM. I also like the integrated marketing email functionality.

Cons: Some of my team found the old UI a bit clunky to get used to, though personally I have found it to be perfectly functional.

Exactly what it says on the tin!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using this product for over ten years when I was introduced to it when working at Iizuka and subsequently for my own business. I have also introduced it to other small businesses and one homeless charity I worked for called Emmaus. RSS were generous enough to provide it pro bono! It was a fantastic way of keeping profiles of each resident and sharing the information should the resident move on to another establishment. It solved a complex problem very easily!

Pros: The product is very easy to use. It is easy to manager clients and the interactions with me. whether it be by phone or email. With the subscription product, emails can be synced with the client details which saves having to copy and paste.

Simple- Does what it says on the tin

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Having taken a break from RSS CRM to a Corporate Microsoft Dynamics CRM, when I set up Vox Ignis Ltd we went straight for RSS again

Pros: simple, web based CRM so it can be accessed in McDonalds on the road, good to use and good reporting so I can get a snapshot of activity at any time.

Easy to use and value for money.

Jun 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use and has lots of customised drop down lists. I know rely totally on this software for management of prospects and account management activity. It is extremely good value for money. Reports are useful and can be customised.

Cons: When adding new contacts, it would be good to have a copy feature from existing contacts so that addresses and phone numbers etc don't have to be input again.

the marketing module never should have seen the light of day. sending an eamil should be so simple.

May 11, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: accounts and contact management is great. beyond that...it is not very intuitive. in fact its very difficult and cumbersome.

Cons: marketing module. trying to integrate with emails etc. I was told the marketing module is being rebuild to be more simple. it should never have been released.

Speed of deployment and the ease of modification and use make this a winner for SME's

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: perfect for CRM basics of sales & marketing, deployment and customisation is so end user friendly, I have not found anything to come close. You don't need any skills, it's built in such an easy to use way. You can import and export your data without any issues.

Most people tend to over-buy on the technology, fail to deploy the basics and end up with a useless CRM. Really Simple Systems does all the basics so very well and unlike other CRM's where you buy then need to purchase further apps and add-ons just to make it do what you wanted in the first place, this just does it.

The support from the team is always very quick and they will jump on a call also if you need it.

If you want a cost effective tool that really work great for sales and marketing where anyone can use it with little to no experience or expertise, this is your product for sure.

Forget the bells and whistles CRM sales people try to lure you in with.. If you want core basics to deliver, it's these guys.

Cons: If you want more than sales and marketing, if you want all those apps and add on's then look elsewhere.

Overall: super fast deployment of sales and marketing function. Ease of use, ease of modification.

A good piece of software

Apr 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I tried many online CRM even Salesforce but Really Simple Systems was well really easy to use.
The importing of data was and is the best that I have seen in a while.

Easy to use

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Great free version! Easy to grow into! Very easy to learn. I will definitely buy the version when I get above the free limit!

It does what it says on the tin

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Weve been looking for a CRM system for years now and having used ACT and Goldmine previously we came across Really Simple Systems. We needed a sales tool to track, record and monitor activity. As the title suggests RSS does exactly this and the support is second to none. Priced competitively and you only pay for the modules you require and the users you require. True value for money with superb back up!

Excellent tool

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using RSS for 18 months and it makes a large difference to our business. All customer information is stored and reports run for scheduling engineers workloads. The customer support is great and they are very quick to resolve issues. I love that I can move screen, items and fields around to make it the best view for all staff. very user friendly. If only we could have recurrent tasks, it would be perfect!

Customer Review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I find Really Simple Systems very easy to navigate and use. The functionality of the system is very good for what we use it for. The customer support is also very helpful when called upon and tends to respond in a timely manner.

Directors review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and ability to expand with the growth of the business

Cons: At times it can be a little 'lumpy' as we have stretched its usage

Overall: Really Simple Systems has grown with our business in an extremely cost effective and easy to manage basis

Review for Really Simple Systems

Jan 24, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Comments: General use is good, but we have been having a lot of small issues lately. We have had points were we could not send emails etc.

Real Simple Systems

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We feel as though this product stood out from others evaluated with regards to its logical, intuitive and, yes, simple, structure and user interface. This version of CRM covers all of the essential tools (and not all options do): Contacts, Leads, Accounts, Opportunities Management, Tasks Tracking, Performance Reporting. Additionally, and critically important, is that it also has Marketing Campaign modules, which will allow us to leverage the leads and accounts database for e-mail and digital marketing campaigns for promotion of products, features, events, etc. In addition to the user interface being very logical and intuitive, it also permits a fairly wide latitude for customizing the data fields for contacts, accounts, opportunities and reporting ¿ which will be critically important for performance metrics tracking and reporting (there is an extensive menu of default reports, plus we can design our own custom versions). We can easily set up data fields to capture attributes for segment distributors, direct sales customers and market and product segments, for example. The straightforward and simple user interface should help as we add peer and support staff who will also need to adopt the use of the system ¿ hopefully, reducing confusion and errors. Their customer support has been fairly responsive so far, even when you are at the Free Level.

SOFTWARE MADE SIMPLE

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use.

Cons: Need fewer clicks to insert info.

Overall: This software has solved our problems with trying to have all employees understand how to use it. We are able to save time when we input information.

RSS provides the best fit for my small business

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use and meets immediate needs

Cons: Can get tricky knowing the standard process to create new items within a contact

Overall: RSS meets my needs perfectly without being overly complicated and also providing scalability should my company expand.

Great CRM program

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using this software for several months and have nothing but great things to say about it.

CRM FOR CUSTOMER DEVELOPMENT

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This is our first experience in utilizing a program like this and I must say it is one of the more user-friendly programs we reviewed. Not only is the program itself easy to use but the customer support was even a bigger selling point. Between the support you receive and the follow-up web seminars that is offered this program is second to none.

I have used other CRM software and RSS is all you need, it is simple but useful and to the point.

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It really is simple. Reports are easy to run. I've used other CRM's and the reporting can be very confusing. It is not over done. It is a CRM, not trying to run your inventory or production from this software. You can pick it up on your smartphone and tablet, which is helpful for on the road sales folks. Quick support answers are always helpful.

Cons: The limit of the 20 fields.

Overall: Their Customer support is the best. I send an email and they respond quickly. I thought as a UK company, getting a response to a request would be the next day at best since I'm on the west coast. Some things are easy and I say Duh, but some are complex and you get the same excellent service. It is easy to do marketing campaigns, it is easy to change fields and add drop downs. You should think things out before moving forward but know that you can change a field. The flexibility is great. And there is also online help, videos, and webinars. It is simple to use and understand.

Recommendations to other buyers: Compare cost and what you actually need in a CRM and you will find this is the best product for you.

RSS- best value

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy start up. Other systems recommend consulting services to install. Not needed with RSS
Easy to add features

Overall: We looked at other CRM systems but chose RSS because it appeared to be a simpler, easier way to start up and expand to additional features and far less expensive. We have not been disappointed. The system is more than enough for our needs. I would recommend anyone looking to install CRM look carefully at RSS.

Recommendations to other buyers: If you can't install your CRM without outside help, it's probably too complicated to maintain. RSS was easy to install and intuitive to use. Staff able to begin to use it right from the get go.

Serves the purpose!

Dec 05, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We did not want a super complicated CRM we wanted it to be cost effective. This is very simple and allows us to keep track of our prospects.

The Best CRM I have used

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: From ease of customizing, to having a full email marketing platform built into their CRM, Really Simple Systems ("RSS") is hands-down the best CRM I have used. Any of the slight nuances that I would like to see addressed, they are already planning for in their next update. We reviewed 4 different CRMs and went with RSS primarily because of the built-in email marketing platform. Also, we have been really impressed with their customer service response time and availability especially given the fact we are in Florida and they are in the UK. Great job, RSS!

Really Simple is really simple. Which is really ideal!

Nov 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: As the owner, the manager, the sales rep, the customer service rep, in charge of returns, customer issues, I am the definition of jack of all trades. My business is just starting, but I realized it doesn't mean its not worthy of using quality software to help me save a few minutes here and a few minutes there. I was hesitant at first to go with any software because I kept saying to myself who needs management software when you are the only employee! But after getting some serial numbers mixed up with customers names one time... That was it! I needed help running my online business. I tried several different products. Started out using Team Viewer but then about fell out of my chair at the price. Used a Live Chat program for a while. But I cant always be at a desk waiting for that customer to hit the chat button. Then other CRM's were so bloated with stuff that just didn't make sense to my business. Then I spotted Really Simple Systems. The name is what got my foot in the door. I figured heck lets give it a try. So glad I did!

Pros: Has just enough information that its not redundant. I love the pay as you go approach. Instead of bogging us down with several hundred dollars worth of software we may never use, or even worse free versions that don't cover enough services to make you want to start using their products at all! I wanted a product that tells me what happened, when and how I did something, to whom and when, what the outcome was, and will then continue to bug me if I haven't done it yet.

Cons: Would like to see more third party integrations. Now days it seems like almost every app, software, smart phone, computer, tablet, printer, etc connect to each other somehow.

Recommendations to other buyers: As I tell employees, friends, family, with anything you really got to give it time to decide if you like it, love it, or truly hate it. Give it two weeks. What do you got to loose?

Very effective, simple product.

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity

Cons: There are some functionality issues that can be remedied with higher maintenance plans, so its not really a con.

Overall: Its what CRMs were originally invented for with out the un-needed bloatware associated with the bigger players.

Review of RSS CRM

Nov 11, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It gets the job done without making things more complicated than they need to be. It's reasonably priced, and I can choose to pay for only the options that I will use.

Cons: I find the navigation is somewhat clunky, and there are more clickthroughs than seem necessary in some points. For example, it would be great to be able to mark a task complete, or add an email address to a contact without leaving the account view.

Overall: I own a small business operating in a very niche market and use the CRM to track my interactions with wholesale customers. I looked at some other apps when starting out and found that most of them were overkill for my small operation. RSS is reasonably intuitive for me to use and the mailsync option has saved me a lot of time spent going back through old email chains. I don't use the reports as much as I feel I could, as I haven't yet had a chance to set them up in a customized way to be truly useful to my processes.

The one thing that I would love to be able to do is to somehow link my task list to Asana, as I track all my other business-related tasks and projects there. It would be wonderful to have them all in the same place...

Does the trick

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Works very well if you need to organize a time to follow up with your customer database.
The only real problem is that inputting information and organizing tasks can be daunting.

Replacement for MS Business Contact Manager

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use. Low entry cost. Really good customer service.

Cons: Would like to be able to add notes or activities at an opportunity level.

Overall: Very simple costing structure and scale-able. Easy to start with the free version to try it out and upgrade as necessary. For some users could see how the free version might be enough. The system in generally fairly intuitive to use and replaces BCM well. Have used the customer support a couple of times and they have been very quick to reply and very helpful. Encountered a couple of limitations with the reporting but by no means a show stopper. Biggest down for us is the inability to add activities/notes on an opportunity basis. This can only be done at an account level.

Vendor Response

by Really Simple Systems on November 11, 2016

Hi Gordon, Thank you for your comments. Glad to hear the CRM is working well for you. I have raised your feature request, to be able to add notes to opportunities, with our development manager. Hopefully, this is something we can add in due course. Kind regards Helen Armour Marketing Manager

User feedback on Really Simple Systems CRM

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Straightforwards presentation of data

Cons: Inability to highlight previous actions for future ref.

Overall: Well placed and priced in the market, straightforward presentation that aid clear understanding but can report and filter very well on all areas creating superb information.

Recommendations to other buyers: Very happy

Simply the best

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Having worked with a number of Crm systems, I was pleasantly surprised by the ease of use. Task management simplifies the whole process ensuring nothing is overlooked

A smart little system

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My company is new to using RSS, and enjoy the minimal style of the system.
There are frequent helpful webinars that you can attend to learn more about additional functionality, we have been told who our customer service advisor is (though have not yet had to ask them any questions).
There are a few things, such as the lack of automatic saving of contacts whilst typing, that mean the system can take a little while to get used to, but we look forward to learning more about what it is and what it can do.

happy system

Nov 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: the daily quotes

Cons: the logging on

Overall: every day look forward to the daily quote it makes me smile would like to do more on the system but not my decision all staff need to use fully to make it work as it should but on the whole easy to use to log on is a pain in the bottom as keeps logging you out should be able to stay in all day would make it better to use

Recommendations to other buyers: if used needs to be trained to all staff at the same time and all use

Incredible piece of business software

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use and clear layout

Cons: Interface maybe needs an update soon

Overall: So easy to use and understand. Too many CRM systems are just too complicated and impede progress. Really Simple is exactly as the title suggests. Would and have happily recommend this to anyone looking to properly mange their sales and customer service activities. Well done RSS

Recommendations to other buyers: Trial it and you won't be disappointed !

Excellent service, very flexible and amazing support

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The amazing support team and flexibility of the software.

Cons: Its focus on sales needs.

Overall: We don't use the system for sales which has made the implementation process difficult. However with the incredibly helpful support team we have been able to modify the system to suit our needs. Support almost always get back to you on the same day and often go above and beyond what we would expect. The system is extremely flexible and we have been able to successfully make it suit our needs. It is now an integral part of our daily routine and makes everyone's working lives easier.

Recommendations to other buyers: Bulk importing data is so useful and saves hours of time!

Really Simple

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: It has been a really simple system to get to grips with. A good way to update your business but also your colleagues.

Easiest CRM

Nov 09, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great CRM with loads of functionality. Just missing some connectivity features but the support you get is exceptional.

Fully tailorable, easy access CRM

Nov 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Online and screens are tailorable

Cons: Slightly dated look

Overall: I used a free version and a paid version, and find both very easy to use.
I loved the way the system can be tailored to your own requirements, and being online it is accessible from anywhere. The mobile version is not as easy to use as the desktop, but you do have that functionality.

Recommendations to other buyers: None

Great CRM Tool, Just awaiting the new version.

Nov 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: RSS is great. It offers pretty much everything you could want from a CRM tool, if slightly clunky at times. From what I could tell at the release of the new version, it seems like a lot has been improved and may issues have been resolved. The customer service and support is really second to none. Everyone's always been very supportive and happy to help, whatever the issue.

A CRM system that has grown with my business

Nov 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and different packages to suit different sized businesses

Cons: It would be good if the email integration would include email attachments

Overall: I started off needing a very simple system that effectively listed my client names and as my business grew I wanted more and more functionality from the system. RSS has always been able to support my needs, offering an excellent email integration function and a brilliant email marketing module to name just a couple! My business now wouldn't function without the help of our RSS CRM.

The name says it all

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Dated user interface

Overall: Having used MS CRM and Salesforce it is refreshing to find a product not overloaded with stuff you'll never use - and the support is fast and helpful.

Easy to Use CRM

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Pretty straight forward to use

Cons: Would like the time out (and relog in) to be a little longer!

Overall: Have found this software to be aptly named as it "really is simple to use". The layout is clear and reporting feature is good. Support staff (and others) have all been fantastically enthusiastic and helpful. Thanks very much.

Recommendations to other buyers: Definitely worth a try

Solid CRM system

Nov 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: RSS is a great CRM system to use, with good functionality, easily customisable fields and helpful customer support. It also features a useful email marketing bolt on for sending online campaigns.

Brilliant system and even better support

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use and intuitive navigation.

Overall: This CRM does what it says on the tin, it truly is really simple to use. It is a very intuitive system which is backed by outstanding customer support. On occasion you will notice it lacks a feature, but the team work tirelessly to develop work arounds which are always noted and taken into consideration in future upgrades. I would definitely recommend RSS to other marketers looking for a CRM that is versatile and easy to manage.

A more organised businessman!

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Listing functions

Cons: reminders don't come through to all my devices

Overall: My experience is that I am simply more organised and find some of the features very very helpful particularly for a start up where many functions are carried out by one person.

Recommendations to other buyers: please see cons

Easy to use effective system

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Simplicity, accuracy and reliability

Cons: I cannot think of anything

Overall: I have used this system for close on 10 years. When I took up my current position 5 years ago I installed the system as there was no CRM system in place. I find it the simplest most effective sales tracking system I have used in my 30 years in sales and sales management. We have numerous sales outlets across the country controlled from a main sales office and I am able to report effectively on sales performance across the business with minimal effort. The reliability of the system is first rate I have experienced very few occasions when I have not been able to access the system from various locations including on mobile phone/tablet devices.

Simple & effective CRM!

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Customise to your business needs. Friendly and helpful support team.

Cons: Doesn't look the greatest - could look sleaker.

Overall: I love how you can really make the CRM work for you by customising fields. Any issues i've had have always been dealt with in the same day in a quick and efficient manner.
If you are looking for something that you can tweak to really help your business that is also great value for money this is the CRM for you!

Vendor Response

by Really Simple Systems on November 09, 2016

Holly, many thanks for your comments. Our new user interface will be launched shortly making the CRM look a lot sleaker! Best regards

Simple as it says

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: I introduced this as a start with plans to progress to a more detailed system at a later date. As a small company RSS has everything we need, we may never need to move over to another system.

Pros: easy to use

Cons: no share function on the newsletters

Business worthy

Nov 04, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Great thus far with a few minor changes it will work great for you. I always look for ways to utilize this software even more and they are up for the challenege.

Great System

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy and user friendly

Cons: No app or phone app for it

Overall: Easy navigation, easy interface and ways to search for clients or accounts. Easy editing as well. Good job

Recommendations to other buyers: Create an app for Smart phones

Really simple Systems

Nov 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ease of use

Cons: Email section a bit confusing

Overall: Starting on the system was a bit intimidating but after messing around with the program, looking at you tube vids and contacting their support I have my sales team of 8 on the system working within 2 weeks

Recommendations to other buyers: Use the support guys they are really good and very responsive

A Game Changer!

Aug 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Affordability. Ease of use. Mobile interface. Unparalleled Customer Support.

Cons: None.

Overall: After being a bit overwhelmed by a number of different CRMs out there, I was determined to find something very basic with A) a limited amount of fields (but enough to do the job), B) affordability, C) excellent support and D) ease of use on mobile. Really Simple Systems has delivered on all counts- and then some.
I sent an email to support mentioning that, although I love the software, I had two things on my "wish list" for their next update. I sent that request on a Tuesday morning. I received a reply within an hour (!) telling me they think they could accommodate me on both fronts. By Wednesday morning, BOTH of my requests had been incorporated into the software. Yes. You read that right. 24 hours later! I was blown away as these two enhancements continue to save me time and money on a daily basis. My advice for anyone is to try Really Simple Systems for a month or two to get a taste of how easy it is to use and how amazing the support team is. This is a game changer for small business owners like myself.

Recommendations to other buyers: Try it you'll love it.

Vendor Response

by Really Simple Systems on August 30, 2016

Hi Chris Thanks for your endorsement. I'm not sure every development request happens quite so quickly but we do try our best! Fortunately, with a simple CRM like ours there is a lot we can do to to accommodate our customers so we are pleased to hear it has been so successful for you. Best regards Helen Armour Marketing Manager

RSS CRM gets straight to the point, it's very efficient and user friendly.

Aug 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, ability to customise the layout and headings etc.

Cons: The overall design looks a little old and outdated...however I have seen the demo of the new version and it looks very good indeed.

Overall: We needed an easy to use CRM system which got straight to the point without having - and paying for - all the unnecessary (for us) features and functions. The ability to customise the layout and headings etc. made it feel more like a custom-made solution.

A really good product from a UK company that fits the bill perfectly.

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter. I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent. I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs. Finally I hit upon RSS CRM and we were the perfect match. The freemium model is enough to get anyone new to CRM started quickly. It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing. And, for me, RSS does all that perfectly. I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers. I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good. Finally, they run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does. All of that said, yes, the current interface as of early 2016 does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive. They've rewritten it with a responsive interface which works much better than the current version on a mobile. Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people! I was also very pleased to learn that a new quotation module and integration with more third-party vendors (via Zapier) is on the cards for 2017.

Pros: Does a few things really well and fast, with a good freemium model.

Does just what it promises, quickly and cheaply. Very easy to learn and good training too.

Jun 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The freemium model is enough to get anyone new to CRM started quickly.
It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing.
And, for me, RSS does all that perfectly.

They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.

Cons: All of that said, yes, the interface does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive.
They've rewritten it with a responsive interface which works much better than the current version on a mobile.

Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people!

Overall: As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter.

I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent.
I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs.

Finally I hit upon RSS CRM and we were the perfect match.

I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers.
I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.

Recommendations to other buyers: Just give it a try before you mess about installing things like SuiteCRM and waste hours like I did!

Really simple CRM is the perfect title!

Jun 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, customisable, in-expensive, accessible from various platforms and remotely, ability to mail link, ability to carry out marketing campaigns professionally

Cons: Only possible complaint is it can look "clunky". The fact that is all i can think ok says it all really

Overall: We represent a number of SME's in a BD, Sales & Support capacity and were becoming overwhelmed with trying to manage various contact databases. RSS CRM is not only extremely competitively priced, it allows us to manage all our systems under one roof. To date it has worked perfectly and i'm yet to find a drawback!

Recommendations to other buyers: Use it!

RSS Review

Jun 17, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity

Cons: Inability to create dashboard
Marketing module poor
Lack of integration with other systems
Lack of App or good mobile version

Overall: Good simple system and support. Marketing module complicated and needs more work. Lacks many of the basic features in many other CRM's. OK for small businesses but not scalable as business grows

Recommendations to other buyers: Great shame you do not offer a proper 1/2 day payable training service as I would have paid for that to make the system work as we want it to do. You are losing revenue due to this and we are having to review other systems as we cannot get the marketing module to work.

Vendor Response

by Really Simple Systems on June 20, 2016

Thanks for your feedback Stuart. As you are aware, the new version of our CRM will be available shortly which will address many of the issues you mention, including mobile optimisation. Development of the integrated marketing module will follow shortly after this. I understand our Support Manager has already spent some time with you to help you get set up but if you need any further assistance please do get in touch.

Software review

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Dashboard set out neat and tidy. Easy to follow. Also has a lot to offer as extra features to pay for which I don't mind. As long as it able to deliver what I needed.

Cons: None at present. Yet to test and see how it goes as I go along.

Overall: I never imgaine how easy your sofware would be. I have tried a number of different ones. This seems to give me more the dge on how simple it can be. Even my team found it enjoyable and amamzed how easy it was too. The system is not over technical easy to follow and digest. So yes great experience

Recommendations to other buyers: Having a CRM does not have to be so complicated as some make them. I agree if you require extra features to deliver then there is a cost to it. It is set up and sofware friendly. And well worth the money too

Really Sinple ... Exactly that ...

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use, customisable, reliable and great that it can be run on a phone, tablet or pc, most useful out on the road

Cons: I don't use the sales or opportunities sections, but other than that, it is perfect for what I need

Overall: I am a consultant with about 80 clients, I use this to manage updates on each account, tasks, activities etc, so although I don't use the complete package, I can see how useful it would be as a sales package

Recommendations to other buyers: I will upgrade as my client base griws

Excellent CRM

Jun 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: *Easy to import data
*Easy to set call backs using the task feature
*Easy to monitor progress through report

Cons: *Display should be more bolder as sometimes I have to squint to see notes

Overall: Really simple systems is a great CRM for our company because it is very easy to use and to setup. The staff are extremely helpful and will go the extra mile for you.

Crm/Service support/marketing mailshots

Jun 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easily customised to our requirements and simple yet comprehensive.

Cons: Login and no time out warning indicator so data can be lost

Overall: Excellent service, great easy customisable interface, user friendly and scale able. Interactive and lots of info in one easily accessible online platform.

Great CRM management system

Apr 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an off the shelf package which is reasonably priced and customisable. Not only that but the staff are always on hand to help with any issues.

Cons: could be laid out a little better on a mobile or slightly reconfigured to suit

Recommendations to other buyers: try it, you wont be disappointed. if you're a new business, you will find this invaluable

Helpful and Useful tool

Dec 22, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: WJ is a small local business based in Hull. We have around 30 employees and specialise in several different areas from anti-slip decking to Timber Treatment and through to metalwork engineering. As the company salesman it is essential that I have regular and consistent contact with my customers as well as a smooth way of keeping records of these meetings. Without Really Simple Systems I would use a diary to keep track of this. This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this. Really Simple Systems offers not only a great way to keep and maintain a customer diary but also allows me to keep meeting notes and documents all stored in the same that everyone can also see.

Pros: When we have ever had issues with the system and contacted customer service we have always had a response within 24hrs which has been understandable, concise and always helpful. the task setting and reminder system is accurate, amendable and 'Really Simple'. We had an issue around sales tracking and Forecasting where we wanted to be able to see monthly potential sales if a sale was to come off. However when we questioned and asked if this was possible within about 6 hours the facility to do what we want had been added in to the system which we greatly appreciated.

Cons: We have no issues around the system.

Nice - Simple - Quick to get going

Dec 17, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like the fact that it's free up to a limited number rather than time. As a new start business the system has helped me keep track of my prospects and successfully turning them into customers by the time I reach 100 customers I will be able to justify the subscription.

Cons: I haven't found any negatives as yet but I am only a small business and not really using to the max.

Recommendations to other buyers: Try it. It will only take five minutes to set up and you could be richer for it!

RSS Review

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: New small business that needed a CRM to get started with and RSS was perfect. We will continue with RSS as we grow because they were with us when we needed them. Works brilliantly with Xero.

Pros: Compatability with others and price.

Cons: Haven't found one yet.

For me this is just about the perfect CRM

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Easy to use and simple to follow instructions. I am a sales trainer and my clients need a simple system.

Cons: Haven't found a negative yet. Don't know what more I can say. The product does the job without any drama

Recommendations to other buyers: The easiest way to see how simple and effective this system is would be to try something else first. Once you have done that you will see how user friendly Really Simple is.

Get a much back as you put in

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the interface of this software; it's clean, readable and the interface is intuitive. I was able to customize the software on a basic level to suit my needs entirely. The fact that it's an opensource (free) product, until you require extra services, makes it very appealing. One thing I like about the vendor, in particular, is the tuition and the tutorial resources available. This creates a sense of a whole package and made me feel like I really had got something for nothing.

Cons: I understand that the product is in early stages, so this should be read more as a point of recommendation, but the vendor should try to enable some integrations with other software (it's suggested that this is on the horizon for RSS). This is something which is very specific to my business (accountancy), but until that stage, this is where other CRMs (even if it means paying from the start) will win the custom, including mine. Seamless workflow is almost unparalleled in this respect On a side note, I find the colouring of the UI a little dark and depressing. The UI is easy but not very cheery (dark blue and black...)

Recommendations to other buyers: Make sure you make yourself aware of the customizable features of this software - it's easy to overlook the utility of a product like this for your business without realising how extensively one can tailor it to suit their needs almost entirely. You will get much more back from this product if you use it to it's full capacity and put lots into it, train your staff or users to use the software constantly to a strict set of guidelines and you can't fail.

Really Simple - Anyone can use it!

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Really easy to use and I have used a few CRM's. Support is also really user friendly

Cons: I like everything about this product and vendor, its the most simple CRM I have ever used

Recommendations to other buyers: If you want some really simple then this is it! You can not break it either, the support is awesome.

Simple Is the key

Dec 16, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Very easy to use system even for the less technical person. Good communication with tips

Cons: I have no real issue with the product or vendor. I looked for a system to meet my needs and this one more than does that

Recommendations to other buyers: If I can use it - anyone can. Clear and easy to navigate through online. Great help at the end of a phone.

Just what we needed

Dec 16, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The system is easy to use, it's flexible so you can adjust the headings and drop downs, we use the e-mail sync too which is hugely useful. It's the place where we go for all our client contact and management information now.

Cons: Tried the marketing module about a year ago, it's been updated since then but we found it a bit clunky and not significantly different to some of the cheaper alternatives, although of course, they wouldn't integrate with the client information. We would store documents in RSS too but 100Mb is not that much and at the price per month per 100Mb, our monthly cost would ramp up quite quickly.

Recommendations to other buyers: We are quite sure this system is capable of doing far more than we will need of it. The bits we use are just what we need, they work well, we've never had any issues with it and when we've needed any help it's be quick and efficient. We've never even considered looking at competitor systems for the day to day management of client contact and management.

Great free CRM

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: does what it says on the tin, a really simple system. Easy to use the basic version does exactly what I need it to do.

Cons: very little actually, once my business grows I will probably upgrade to get a few more features.

Recommendations to other buyers: if you just need a basic CRM this is the best one out there in my opinion.

An Easy to Use CRM at a Reasonable Price

Dec 16, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: As a UK based company it feels better to be dealing with a UK CRM system with a UK team behind it. The price/range of features is attractive and it is easy to use.

Cons: Like many other vendors the price creep by having many options that can added.

Recommendations to other buyers: Use the free options to evaluate the product has the right features balanced with the cost.

Lovely practical system

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: A very easy to use CRM with all the basics at your finger tips.

Cons: The vendor is easy to speak to and responsive to any issue raised. The product is practical but not pretty. It desperately needs to have a designer take a fresh broom to the way it looks on screen.

Recommendations to other buyers: The free version allows start ups the capacity to develop and structure their marketing systems while having the ability to expand into a fee paying system that will grow with the business.

It Really is a Simple System

Dec 16, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used CRM's since the beginning in the early 1980's and I have used most, but RSS provide most of what is needed for single users or multiple users.

Pros: Clear easy to use formats and excellent dashboard reports. Many CRM's have complex multiple entry needs whereas RSS is straightforward and swift. If you have a problem then the customer support is helpful rather than patronising.

Cons: I have not found anything to worry about.

One of the Best Value CRM systems I have used

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The system itself is easy to edit and set up exactly how I want it to be. I have been able to tailor it to my own specific Sales and Marketing plan. The system is very flexible and very easy to set up and use.

Cons: Some of the integration on the marketing suit could be better. For example I would like to be able to set a task up n the sales suit on the back of a marketing response easier.

Recommendations to other buyers: Know what you want it to do. Understand your own Sales and Marketing process, what do you want to measure, what do you need to search ect. Use the Free trial offers! Create a short list of potential suppliers and try before you buy, that way you know what you are getting.

Does exactly what it claims to do

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Value for money and pretty good support even when not subscribing to the top end version

Cons: Integration with MS Outlook is not as good as Salesforce - but the price is a lot less!!

Recommendations to other buyers: Try the free version, allow time to play with configuration. With a bit of effort you really can get something that has 80% of the utility of Salesforce at a tenth of the price.

Really Simple System

Dec 15, 2015
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The live chat is really helpful, when I have a quick question and don't have time to go looking through all of the information available, they always respond quickly.

Cons: The Marketing Module is no where near as simple and easy to pick up as the sales module and I would like to be able to save a list of regular contacts for my marketing campaigns instead of having to and find them using "if" statements.

Recommendations to other buyers: Get the support team to call and walk you through the marketing module, it made a lot more sense after that

Simple, effective & good value

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I wanted to introduce a CRM system to our small company in order to have a central database of client details and store documents against them. I've used CRM systems for many years in previous roles and found them invaluable as a marketing tool, so looked around for an online system and found the Really Simple Systems CRM. It's very user friendly and even the free version has a good range of features. A good value subsciption then adds other tools and the ability to link email to contacts etc. I haven't used it to its potential yet but I'm sure it will be able to grow with our company.

Pros: User friendly Good range of features Good support - quick response to any queries Good mobile access via smartphone

Simple but...

Dec 14, 2015
3/5
Overall
3 / 5
Ease of Use

Comments: I have started using this CRM to keep track of my prospecting business calls. I have chosen the free edition of RSS because I could not afford to pay a monthly subscription and because it is compatible with XERO.

Pros: It does what it says on the tin

Cons: I still haven't managed to connect it to XERO! The process is not as simple as I would like it to be.

Vendor Response

by Really Simple Systems on December 21, 2015

Thank you very much for the review. If you send our support team an email they will be able to help you get set up with Xero.

Really Simple Systems

Dec 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Really Simple Systems is very flexible, easy to use client management system. I started to use it when I set up my HR consultancy business 4 years ago and as the business and the team have grown and expanded, it has grown with us - we wouldn't be without it!

Pros: Very flexible and easy to bespoke to your individual needs

Cons: Accounts within accounts would be helpful

Really simply organises me !

Dec 04, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Its mobile paperless and well thought out.It saves me carrying around paper and I am much more organised.

Cons: not applicable not applicable not applicable not applicable not applicable not applicable not applicable not applicable I like all the areas that I use so this area seems to be highly non applicable.

Recommendations to other buyers: Very easy to use and ,with a smartphone also mobile. I would and have recommended really simple systems to many friends.simple to use ,very flexible , well worth the monthly fee that comes straight out of my bank every month on time, without any delay.

Really (positive) Simple Systems review

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is very easy to use, and the add ons are exceptional. The customer support is ridiculously good, I had an issue in trying to set something up, one email and boom everything I needed was there.

Cons: Nothing to be perfectly honest. Our whole team really like the system.

Recommendations to other buyers: This product is really easy to use and set up, it offers great value for money, it's a no brainer.

The really is a Simple System!

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Its very easy to use, flexible to personalise, perfect for small business!

Cons: Its restrictive to us because of the cost for extra data, and multi users, yes its really helpful but the cost structure, if you have multiple 1000's of customers and 6 user could be high. (we have 3 users, just over 1000 customer, with all the marketing and bespoke tools etc etc £121 ex vat Per month. (still worth it as its a great system, just wish I could add all my customers on to the CRM, all 6000 plus.)

Recommendations to other buyers: Just look about on line, its easy to get other options/demo's BUT non of them appear to be as easy to use as this system.

RSS easy to navigate

Nov 18, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The software is easy to use and navigate through. I love the fact that it can be tailored to meet your specific needs as this was very important to me and one of the factors that played an important role in me choosing RSS. Functionality is great and there are a lot of extra options that are available that I can switch on and off as and when I require them.

Cons: The customer service/support is slow at times and this becomes very frustrating. I have scheduled in calls in the past and the client service level has been poor where on occasions I have had to chase support for help. In terms of the software it is great that you add extra features but there are some extras which I feel should be included within the standard packages.

Recommendations to other buyers: Trial the free use of RSS and get a good feel for the system prior to committing. It's great to understand RSS and build on the services that you require from it. The fact that you can tailor your packages on a pay as you go method is abosolutely great and gives me the flexibility I need to meet my daily business routines.