# Spotler CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Spotler CRM the right CRM solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/reviews

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Spotler CRM

4.5 (453)

[View alternatives](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Spotler CRM

Ease of use

4.5

Customer Service

4.6

## Pros and Cons in Reviews

JH

Jennie H

AccountsRetail, 2 - 10 employeesUsed the software for: 6-12 months.

“It has really helped us to organise all the information we have for our customers. As our business grows, employees know where to go to find the information they need and can easily update the system when new data needs to be added. “

April 26, 2023

SA

Stuart A

Mortgage AdviserFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The inability to bulk move customer tasks to a new date within the Task Window. If a number of tasks are not completed, it can be time consuming to move a number of similar tasks to a set date in the future, as these all have to be done individually.“

April 12, 2023

TO

Tareq O

Sales EngineerBuilding Materials, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Assigning tasks also helps in tracking and sharing ideas among team members, which enhances interaction with customers and creates new ways to develop customer relationship management.“

April 13, 2023

KC

Kirsten C

Company DirectorHuman Resources, 2 - 10 employeesUsed the software for: More than 2 years.

“Would be helpful to be able to format fonts in system (bold, italic, highlight etc)The server can be a bit slow“

April 12, 2023

TO

Tareq O

Sales EngineerBuilding Materials, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Additionally, RSS.CRM reports help in tracking opportunities, linking them to campaigns, identifying products to develop, and constantly consulting marketing strategy.“

April 13, 2023

SM

Stuart M

Sales ManagerDesign, 11 - 50 employeesUsed the software for: 6-12 months.

“The emailer, is not that straight forward, getting fonts and spacing is difficult, and not obvious if you make mistakes.“

April 12, 2023

SA

Stuart A

Mortgage AdviserFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The report generation is also very useful for generating a number of different default reports, but also for generating specific reports based on your own criteria“

April 12, 2023

JS

Jennifer S

AdminNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“To add something to an existing contact you need to find the contact, click the contact, click edit, make your change, save. And the system isn't fast so all of that loading time to add in.“

November 2, 2022

## Showing most helpful reviews

Showing 1-25 of 453 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Rod W.  
Director  
Financial Services  
Used the software for: 2+ years

### "Essential Software"

March 12, 2021

5.0

Overall we've had a reall good experience over 7 years and don't regret for a minute going with RSS. The few occasions we've used the support it's been good and the issues were resolved, and we tend not to think too much about RSS, but maybe that's the sign of a good system, it does what we need and is just there when we need it.

Pros

We have all our client and contact details together, we use the integrated email so it stores all incoming and outgoing mails providing a full record of conversations and data. Overall, this is a realtively inexpensive but critical part of the mangement of our business.

Cons

Sometimes the customisation seems a bit clunky, and whern adding in new clients and contacts there are lots of fields that we don't use. We probably could take those out but haven't because the customisation we don't find simple.

Reason for choosing Spotler CRM

We needed a straightforward and easy system to log all our cleints and contacts - RSS is it.

Review Source

PW

Paul W.  
Director  
Packaging and Containers  
Used the software for: 2+ years

### "Using Really Simple Systems CRM"

November 10, 2022

5.0

Pros

The system is easy to use with plenty of help and education offered if needed.The onscreen look is easy on the eye, clear & concise

Cons

The biggest drawback is the lack of a merge mail feature to enable data to be inserted into a 'live' document for mailing letters etc.To form groups of contacts is cumbersome through the report system

Reason for choosing Spotler CRM

Really Simple CRM appeared the most user friendly with a simple screen format and easier to adapt my working procedures

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

I switched from to using Apple and ACT is not compatible with Apple

Review Source

HB

Helen B.  
director  
Publishing  
Used the software for: 2+ years

### "Reliable CRM system"

March 30, 2022

3.0

In the early days customer support in setting up was fantastic. Because it was so personal and speedy and effective I've not had to check in with customer support for years. That was a great customer investment from RSS and has insured I've remained a loyal and low-maintenance customer.

Pros

I've used RSS for years and it's the cornerstone of our business in terms of contacts and business management. As we're a consultancy having individual files for each client is vital so we can track their progress and writer development.

Cons

That we can't search key words to bring up a file. For instance, if I can remember a title of a book but not the author's name, or I met someone at a trade fair - so I have some context - but I can't remember who, or I've worked on book genres with some agents (so it could bring up several files) it would be a game changer if I could just type in key words and it would search through the files in activities and bring up the files rather than just being able to search source, name or email. This is the greatest limiter for me.

Reason for choosing Spotler CRM

Was recommended to me

Review Source

DC

Diana C.  
Administrator / Logistics  
Oil & Energy  
Used the software for: 2+ years

### "Use of CRM"

August 19, 2020

5.0

When I have needed help with something I have had a quick and useful response very quickly. I find it easy to use for what I need.

Pros

The most important things to me are:- tracking of emails with each customer, tracking of quotation/sales confirmations with each customer. Checking where we are up to with opportunities.

Cons

I have not used this with any other system, but I cannot fathom out the report side of things, but neither have I asked for help using it so far either.

Switched from

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

The above was very expensive and we did not make use of all the features it had, as we did not need them.

Review Source

WC

Wendy C.  
Sales and Administration Manager  
Translation and Localization  
Used the software for: I used a free trial

### "Easy to use and implement"

March 30, 2022

5.0

I am currently working towards switching to Really Simple Systems CRM after a very successful trial. Switching from my current user made me look at which functions I actually use and allowed me to streamline our requirements, which I believe will make us more efficient.

Pros

This software appealed to me instantly because it is so intuitive and adaptable. The custom fields creation was very easy to pick up.

Cons

Time will tell but at the moment it looks good.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Spotler CRM

Much more aligned with the way i work

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Too expensive and frankly lousy customer service.

Review Source

AB

Alexandra B.  
Managing Director  
Events Services  
Used the software for: 2+ years

### "Good be incredible if I had the time!"

November 4, 2022

4.0

its taking too long to enter all details in and we need to spend a large amount of time tailoring it to what we need so we are not using it in the right way

Pros

I love the company ethos and team - we have enjoyed their organized events. It is well thoughout and could be an incredible tool in our business if we had the time to customize it!

Cons

I would like better integration with 3 party apps, i would like a paid for service that can customize our site to make it more tailored to us and i would like more customization in general

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

I found Salesforce too detailed for what we needed

Review Source

HC

Helen C.  
Finance & Quality Manager  
Medical Devices  
Used the software for: 2+ years

### "Good software for smaller companies"

March 28, 2022

5.0

Pros

Easy to use and train staff on. Support is excellent

Cons

as the company grows it is becoming an expensive CRM, so may not be cost effective for much longer

Reason for choosing Spotler CRM

ease of use and cost

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

ACT was not user friendly, so was not used properly

Review Source

FL

Frank L.  
DIRECTOR  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Small start up business "

November 19, 2021

4.0

Pros

The best features was the ease of use, value for money and customer support.

Cons

Could do with a more segmented costing to allow a small start up business quickly move up the features.

Alternatives considered

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)

Reason for choosing Spotler CRM

Easily explained and understood, free ctart up package.

Review Source

KC

Kelly C.  
Director  
Education Management  
Used the software for: Less than 6 months

### "Support is Amazing"

July 1, 2020

5.0

Really Simple Systems CRM has easy search features which I really need and I can customise these which is an added bonus. Most of all it is the customer support that is the game changer. \[SENSITIVE CONTENT HIDDEN\] has been so helpful. I am only a small business start up and \[SENSITIVE CONTENT HIDDEN\] as gone over and above with helping me set up my CRM to suit the business needs. It has really taken the stress out of it all and I cant thank him enough for all of the fantastic advise and fast response to my questions.

Pros

Being able to customise was really good feature.

Cons

I wish there was a Contacts and Accounts upload template.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Spotler CRM

It was easier to navigate and has the customisation I was looking for. But really the number one reason was the customer service I received from \[SENSITIVE CONTENT HIDDEN\].

Review Source

Response from Spotler

July 14, 2020

Kelly, Thank you for your review of Really Simple Systems and I will feedback to the team. I will also look to design an upload template! Best regards Helen Armour Marketing Manager

AN

Andreas N.  
Business Coach & Mentor  
Professional Training & Coaching  
Used the software for: 6-12 months

### "One of the best CRM tools out there!"

March 30, 2022

5.0

I really like it's simplicity.

Pros

Really Simple Systems was recommended to me by one of my clients and having used Hubspot and Soffront before I found it really easy and straightforward to use. The layout is intuitive and it doesn't need much explanation to get to grips with the features of the software.

Cons

Would be great to have an extra page for the accounts that have bought, so they can leave the pipeline and it just leaves the prospects on the accounts page.

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Soffront CRM](https://www.capterra.com/p/9990/Soffront-CRM/)

I found the other systems too complex. I just wanted to manage my sales pipeline/

Review Source

RF

Rebecca F.  
Acquisitions Support Manager  
Financial Services  
Used the software for: 2+ years

### "Review of RSS"

March 30, 2022

4.0

Overall a really good service; we are aware that there are more complex systems available - for a lot more money - but our needs are quite simple and this platform fulfills our needs for this point in time.

Pros

We didn't really know what we wanted when we implemented RSS other than an easy to use database for all prospects and clients. And that is exactly what was delivered. The support guys have been fantastic at working with me to tweak the fields and make this fit for purpose for a business that sells a service rather than products. The report function is easy to use, and the marketing suite is ok but I dont use it enough to feel overly confident in my abilities. I have to relearn every time I use it.

Cons

It would be great if we could email from within the software.

Review Source

NG

Neil G.  
Sales Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Simple & Easy to Use Visual CRM System"

March 30, 2022

5.0

TMS Software as a business have the complete assurance of a visual sales pipeline and opportunities so the business in these difficult times is safe and sound with future business identified, qualified and with a good chance to close and become a client, all done in Really Simple Systems CRM

Pros

Easy to access all the data areas from account, lead and opportunity, all available on 1 screen view

Cons

Integration to email systems and other 3rd party systems

Reason for choosing Spotler CRM

It is 'Really Simple To Use' and compared to Microsoft CRM used by our Group company, we chose RSS as Microsoft CRM had different databases for account, contact, opportunity and lead, hundreds of user views that gave people different views of the same data and was misleading in some cases and just far more difficult to manage and use

Review Source

JH

Jonathan H.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Does just what it promises, quickly and cheaply. Very easy to learn and good training too."

June 21, 2016

5.0

As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter. I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent. I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs. Finally I hit upon RSS CRM and we were the perfect match. I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers. I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.

Pros

The freemium model is enough to get anyone new to CRM started quickly. It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing. And, for me, RSS does all that perfectly. They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.

Cons

All of that said, yes, the interface does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive. They've rewritten it with a responsive interface which works much better than the current version on a mobile. Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people!

Review Source

MD

Mark D.  
New Business Development  
Management Consulting  
Used the software for: 2+ years

### "I think it is absolute quality and value for money, and easy to use"

March 17, 2021

5.0

I think they are an impressive team with a great product.. As I said, they got all the core elements right to make it a fantastic choice, especially for the SME market..

Pros

Superb CRM for doing the basics really well and giving you a lot of power for your pounds/Dollars. Support is quick and efficient, I have set up, integrated and modified and added data to an account and had it up and running inside 48 hours... How's that for ease of use!!

Cons

having sat here trying to think that one out, I don't have a con... or at least I haven't found one yet!

Reason for choosing Spotler CRM

My first qualifier was architecture.. It had to be a system where you can draw results with a mixture of account and contact fields, sounds a no brainer, but many fall into the contact centric format and simply cannot have a hybrid search to deliver results... It's a real driver that many fail to observe.. Really Simple Systems can drive reports, look up's and campaigns using very profiled criteria.

Review Source

PS

Peter S.  
Head of HR Operations  
Human Resources  
Used the software for: 2+ years

### "A straight forward system"

April 19, 2023

5.0

Really simple systems has been a great addition to our organisation, as it has significantly increased trackability and improved productivity. The system's user-friendly interface made it easy for our team to manage customer information, track leads and opportunities, and generate reports. By centralising all customer interactions and activities in one place, we can quickly and easily access important data and provide better customer service.

Pros

The system has been amazing for tracking workflows within our team, particularly where staff are working in different locations and at different times. Handover for absence has become easier to manage and has resulted in better client interactions.

Cons

The email sync is great, however, emails do not display in an easy-to-read format. Autosync logs emails as block text, instead of in the form they send out via Outlook. This makes reviewing previous emails incredibly difficult.

Review Source

VR

Verified Reviewer  
Procurement Manager  
Construction  
Used the software for: 2+ years

### "Essential Tool"

May 10, 2023

4.0

setting and diarying of tasks is so striaghtforward

Pros

the tracking of communication is so easy to use

Cons

unable to use a contact in more than one account

Review Source

DW

Dean W.  
Graphic Designer and Marketing Assistant  
Financial Services  
Used the software for: 2+ years

### "Great for small businesses and start ups"

November 9, 2022

4.0

Generally positive during day to day use.

Pros

The user interface is easy to use and understand and the system is fully featured for the needs of most SMEs

Cons

The marketing email designer lacks detailed customisation and it has a lack of formatting features.

Review Source

AS

Antony S.  
Sales  
Information Technology and Services  
Used the software for: 2+ years

### "RSS Good for a small business"

April 2, 2022

4.0

Pros

Generally most things are easy to use. But as we have grown the task to keep it all ship shape is not easy... probable a revamp needed.

Cons

Could be better for making lists, and more integrations. Not sure if connects to LinkedIn or Twitter, that would be useful. Be good if could intergrate with Outlook better so there is just one system.

Review Source

KK

Kirsten K.  
Company Director  
Human Resources  
Used the software for: 2+ years

### "Excellent - we couldn't be without it"

March 11, 2021

5.0

Brilliant and very helpful support team

Pros

It literally manages our customers and ensures nothing is forgotten

Cons

Would be good if the email synch included the original format (bold text, images etc)

Reason for choosing Spotler CRM

Because it is what it says on the tin! And it develops with the business.

Review Source

KR

Kevin R.  
Sales Director  
Retail  
Used the software for: 1-2 years

### "I enjoy Really Simple!"

April 13, 2023

4.0

It takes time to learn the basics but once you've started using it, the system becomes more user friendly

Pros

The simple organization and access to client files / reports

Cons

The language. Some metrics and reports seem to be categorized with more European terms; not all reports or metrics are easy to understand at first.

Review Source

SD

Susie D.  
Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Does what it says on the tin"

April 12, 2023

4.0

Generally like it and recommend it to clieents as a starter.

Pros

Simple to learn and use on a daily basis

Cons

1\. Inability (due to how set up) to pull a rteport with all account and contact details together.2. Delete and Edit Buttons should be the other way round - why have delete as a first option? Mostly I would be editing not deleting....3. When aditng a new account, the Vomments Box could be long and thin not short and fat - it pushes the page off the screen unnecessarily - and there is nothing else preventing this length of box...4. Recent price change has made one client want to change product...

Reason for choosing Spotler CRM

At the time, most others were either non cloud based, or too clunky (e.g. Salesforce) due to their features (many of which we didnt need). As we do telemarketing we wanted something 'quick and dirty'. You won!

Review Source

VR

Verified Reviewer  
Commercial Director  
Architecture & Planning  
Used the software for: 2+ years

### "Love this software!"

December 5, 2018

5.0

As a relatively new Company (2016) it was really helpful that RSS CRM was free until we reached 100 accounts. We passed that just recently and upgraded to a payment option. In terms of applying for business loans it was great to be able to easily download a list of enquiries and demonstrate how many projects we had won and what was in the pipeline.

Pros

Easy to use. The reports are great and easy to customise. Webinars are really helpful

Cons

Nothing really. If I was being picky I'd like the facility to change the account name of an opportunity as sometimes our projects can be sold on to other clients and it would save uploading them all over again. I would also like the software to be compatible to other software that create dashboards

Review Source

JM

John M.  
Director  
Veterinary  
Used the software for: 2+ years

### "Lives up to the label!"

August 7, 2020

4.0

We've used this product for 9 years with minimal drama. It's the lynch pin of our business. The support team in Aus & the UK have been great to work with.

Pros

Simple to use, intuitive, minimal training required for new users, good support when required (not often!). Easy access to your data, can be downloaded in seconds and analysed in excel/MS Access if the excellent report writer doesn't cover your query. Easy to create and distribute/manage EDM's. Far more flexible than Mailchimp.

Cons

I would like more control over screen layout.

Reason for choosing Spotler CRM

Simplicity! No need for IT consultants every time you want to make a change. We'd used both the afore mentioned systems in previous roles and did a thorough comparison to RSS before purchase. The decision was a "no brainer" for our business.

Review Source

LS

Lesley S.  
Partner  
Investment Management  
Used the software for: 6-12 months

### "A very user friendly product"

November 2, 2022

5.0

I used RSS as a free product and liked it so much we moved to the product that you purchase. It is very user friendly, good support and a clear pathway throughout the product from your purchase through to the User stage.

Pros

I like the reports and campaigns particularly

Cons

The report process to create a report can be a bit clunky.

Review Source

LR

Leslie R.  
CEO  
Insurance  
Used the software for: 1-2 years

### "All in One Place"

May 10, 2023

5.0

The CRM is used in every aspect of the business - marketing, sales & data management of prospects & clients.

Pros

I have hundreds of clients and with a click of the button, I may locate a name and all their information. Any time, I choose to add a data field, the response is quick. The reports help me track growth and opportunities. Really Simple Systems has chelped me manage my business.

Cons

I wish that there was a way to scroll through client names without input each time.

Reason for choosing Spotler CRM

Business was growing so fast & we needed help organizing the data.

Review Source

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