# Page 2 | Spotler CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Spotler CRM the right CRM solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/reviews/?page=2

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Spotler CRM

4.5 (453)

[View alternatives](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Spotler CRM

## Showing most helpful reviews

Showing 26-50 of 453 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Sian P.  
Consultant  
Public Relations and Communications  
Used the software for: 2+ years

### "A good hardworking CRM!"

May 10, 2025

5.0

I'm really happy using Spotler with one of my clients - they can see my tasks, leads, and contacts.

Pros

Keeps everything together and allows me to have contacts at my fingertips. Including 'paper-trails'

Cons

There's not a lot to dislike since the upgrades!

Alternatives considered

[monday.com](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing Spotler CRM

I had someone who had used it before to refer to if there were training issues.

Review Source

Lori A.  
Founder  
Entertainment  
Used the software for: 2+ years

### "Have tried numerous CRMs - RSS knocks it out of the park for us!"

May 10, 2023

5.0

We were using CRMs that were overkill for our business purpose so we were excited to finally find one that was just right. The customer service is out-of-this world good and their software development team is very responsive when you need customizations or have an issue. Being on the west coast of the US, it was a bit of a challenge with the time zone differences, but I found that they were quick to respond and never went a full 24 hours without communication from them. I also like their Help pop-outs and their Support Hub, Instruction Videos and Webinars are excellent! If you are looking for a powerful, yet simple CRM for your organization I wouldn't hesitate to recommend Really Simple Systems!

Pros

As the name implies, it's simple to use. I like being able to add custom fields, ability to customize dashboard, integrating marketing automation with the CRM and being able to attach documents to the record.

Cons

I would like to be able to add new job titles without having to leave contact creation and go into settings. I would also like to be able to view Documents in a pop-up window without having to download it.

Reason for choosing Spotler CRM

Put plainly, cost was a huge factor. We have a rather large database and I found that the pricing to accomodate marketing to all of them was just prohibitive for a small business.

Review Source

SA

Stuart A.  
Mortgage Adviser  
Financial Services  
Used the software for: 2+ years

### "Really Simple Systems, should be rebranded Incredibly Powerful Systems"

April 12, 2023

5.0

I would highly recommend this software to anyone as it has a wealth of features right from the get go on the free plan and this may very well be all you need to use, but you have the ability to easily and quickly tailor the CRM for your specific needs by adding the optional extras as and when you need them. The support is very good and any issues I have encountered, have been resolved on the same day with either an online support or a call back support. On the higher tiered levels you get more direct support and also tailored extended customisation and design. The report generation is also very useful for generating a number of different default reports, but also for generating specific reports based on your own criteria

Pros

This CRM is incredibly easy to use with a wealth of support material including video tutorials to get you started. At its basic level it can be comprehensively customised for your/your companies needs. It provides not only a fast and extremely flexible customer database but has the flexibility to include pipeline and sales functions along with automation and cloud storage options which can be added on as needed.

Cons

The inability to bulk move customer tasks to a new date within the Task Window. If a number of tasks are not completed, it can be time consuming to move a number of similar tasks to a set date in the future, as these all have to be done individually. So having the ability to select a number of tasks over numerous customers and set a new task date for them would be a very useful feature.

Reason for choosing Spotler CRM

Easy to use, easily customisable.Powerful features that met my requirements

Review Source

IW

Ian W.  
Sales Manager  
Information Technology and Services  
Used the software for: 2+ years

### "My Review"

December 10, 2020

4.0

Overall it has been a great system for me and the team and we manage to do what we need.

Pros

Accounts, Tasks, Contacts are all fantastic. I really love the feature where within an account, there is a google API integration so you can see a sateilleite view of your customers and gauge the size of the business which is useful for us and the industry we sell to. I also think an excellent feature is being able to look at nearby accounts too, and has a range and mileage bar which you can move to your desire. Custom reporting is really good too, but it would be better if we could have more than 16-20 custom fields.

Cons

I dislike the fact all support is done via email, despite the email support being very good, sometimes we require complex and bespoke functions and need help to understand how to achieve what we want, and this is difficult to explain via email at times, and would be alot easier to talk it through with someone. I also am hoping the marketing module improvements come soon, as i would love to send emails and marketing via the system, but at present we use a different external system which seems silly as we pay for it, but we have struggled to use the marketing module as we cant customise our own HTML emails as they do not display how we need them to, and i was told this would be ironed out in the next release, but this has been delayed a few times so would be great to get this ASAP so we can have it all in one place.

Alternatives considered

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Cost and Poor Support

Review Source

Response from Spotler

December 11, 2020

Ian, thank you for your review. That's great feedback and I'm glad to hear the system is working well for you. Additional custom fields and telephone support is included in your price plan, so I apologise if we haven't been so active in picking up the phone. I have asked our support manager to get in touch and set up a call to discuss your requirements. Kind regards

CT

Clair T.  
Office Administrator  
Facilities Services  
Used the software for: 2+ years

### "Ideal for Our Needs with Lots of Hidden Treasures Still To Uncover"

April 12, 2022

5.0

It has been very simple to grasp and exciting to see there is so much more which can be done with the system. It provides us with a vital reference log of all activity we undertake with, for and on behalf of our 250+ member businesses. Technical support has also been very good too - we reported a time-stamp bug and it was fixed within 24 hours.

Pros

I am new to the organisation and new to this particular software. However, in my daily use of the program, I can see how it easily solves our basic contact data-base requirements. It's straight-forward, user-friendly and logical. Its user interface is easy to follow and it has become an invaluable piece of software in my working day to ensure our smooth running of our organisation - supporting the 250+ businesses across the industrial estates we serve. There are lots of additional utilities and functions which we need to explore further to fully appreciate the wider opportunities it offers - this in itself is a further 'Pro' as it highlights the comprehensiveness of the system.

Cons

Very little to criticize. The only negative experience I have had was regarding the automatic email integration option. We thought this would be an ideal solution to avoid us having to copy/paste email correspondence as separate activity entries for the relevant contact. Unfortunately, for our specific reporting/logging needs, the automated option didn't present the emails in an appropriate manner - formatting was lost, previous messages were included and the end result was cumbersome to navigate. As a result, we switched this option off and reverted back to our manual approach which better meets our layout and quick reference needs.

Review Source

Response from Spotler

April 13, 2022

Clair, thank you for your review of Really Simple Systems. I am very pleased to the CRM it is working well for you. If you would like to investigate other features in the system, you might be interested to set up a call with our Technical Customer Success team. Do get in touch on ask@reallysimplesystems.com and we will send you a diary link to book a date. We can also take a look the email integration problem you have described and get this working for you. Kind regards

BT

Brahim T.  
Freelancer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Really Simple Systems CRM Review"

April 22, 2022

5.0

Really Simple Systems CRM has solved my problem of not having an effective CRM system in place. We can now keep track of my customers and their interactions with my company with great ease. This has resulted in better customer service and a higher customer retention rate.

Pros

Really Simple Systems CRM is the most user-friendly CRM on the market. We looked at a lot of different CRMs, and Really Simple Systems CRM was the obvious choice for me because it is so easy to use. It was very easy to integrate with my existing business processes, and the most impactful features are the ones that I use every day. I highly recommend it!

Cons

Really Simple Systems CRM is really simple! The product is very easy to use and integrates well with our existing business processes. I haven't found any features that are missing or could be improved. Overall, I'm very happy with the product!

Review Source

AC

Angela C.  
MArketing  
Civil Engineering  
Used the software for: 2+ years

### "Perfect for your business"

November 9, 2022

5.0

Really happy, does exactly what we need with no fuss or problems. information is available instantly

Pros

Its simple, easy, does what it says of the tin. My favourite part of the software is the ability to adapt the CRM system so that this is specific to our requirements and line of works. throughout the whole software you can change the options so that it is specific to our business needs this is the most attractive feature of RSS. i also like that you can link accounts and save documents to the accounts as well

Cons

i dont really have many cons to report,

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Spotler CRM

Salesforce didn't seem as adaptable and to our needs, seems very fixed to certain business requirements and complex and convoluted

Review Source

IS

Ian S.  
Business Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "The best CRM for small organisation. Upgrade to full Marketing and Enterprise versions. "

May 10, 2023

4.0

Before having the CRM (when i took over) we had 100's of Excel sheets and 1,000s of duplicates.

Pros

The way I can upgarde to Enterpise without having to have 20 or 50 staff.

Cons

I have never mastered Zapier, so connects with other systems (WordPress, Event Espresso, WPForms)

Reason for choosing Spotler CRM

Zoho had become complicated and Sugar left behind.

Review Source

TO

Tareq O.  
Sales Engineer  
Building Materials  
Used the software for: 2+ years

### "Wonderful organization for customer evidence, effective email management and sales track"

April 13, 2023

5.0

RSS.CRM simplifies our customer data management and communication processes. With its help, we can easily classify and respond to emails, schedule promotional offers, and gather valuable data about customers' interactions.

Pros

RSS.CRM is a valuable tool for organizing and accessing all customer data and communication lists in one place. It offers excellent customer relationship management and email management features, which are essential for obtaining new opportunities. With RSS.CRM, it is easy to add detailed information to each record, including contact details and notes. Assigning tasks also helps in tracking and sharing ideas among team members, which enhances interaction with customers and creates new ways to develop customer relationship management. The integration with various email systems enables organized responses to customer requests and sending promotional offers. Additionally, RSS.CRM reports help in tracking opportunities, linking them to campaigns, identifying products to develop, and constantly consulting marketing strategy.

Cons

Allocating certain fields when creating menus can be challenging, and I believe there is potential for further enhancements and automation in the process of tracking and sending emails to improve its effectiveness.

Review Source

AW

Andrew W.  
Managing Director  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Moduflow CRM"

March 28, 2022

4.0

CRM package meets all of our needs. I find the technical response patchy and they try to deal with everyone at arms length, which isn't always helpful.

Pros

The capture of our email traffic for each account is a must. Once you understand the basics the CRM system is easy to understand

Cons

As I've said previously REALLY SIMPLE SYSTEMS should offer set up packages and training when companies begin to start working with the system. In some business people don't have enough time to play around with the programs to investigate how it all works. They need to be able to hit the ground running.

Review Source

Response from Spotler

March 31, 2022

Andrew, thank you for your CRM review. It's great to hear that our CRM is meeting your needs. However, it's possible you have missed out on one of our customer support services. Included in your subscription is the opportunity to book a call with our Technical Customer Success team who will help you get the most from the system. This can be with training, custom settings, running reports, and any other aspects of the system that you'd like to find out more about. If you contact us on ask@reallysimplesystems.com we can set up an appointment for you, but I will also email you directly. Kind regards

Jake L.  
Global Marketing Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "A Good Entry Level CRM"

April 4, 2024

3.0

It's absolutely fine- as it is a lower priced option it functions as expected, just don't expect it to have all the bells and whistles of more advanced CRM systems!

Pros

It's fairly intuitive and covers all the basic elements you'd expect from a CRM with a marketing (email campaign) addition.

Cons

It can be quite difficult to integrate other platforms and perform more advanced marketing functions, it feels still very manual in the way you can use the functions (import/export contacts and setting up emails)

Review Source

VR

Verified Reviewer  
Executive Vice President  
  
Used the software for: 6-12 months

### "Excellent for small business"

November 13, 2017

4.0

The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.

Pros

We selected this software for the ease of use. In addition, there was little required for our employees to access immediately. After using this for half a year, it continues to meet and exceed those expectations. Logging in is done through a browser and does not require additional software. Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive. Also adding new users requires very little effort since there is no software required for to install on an employees computer.

Cons

There are several activities that are a bit clunky/annoying. When adding revenue, it is treated as an opportunity instead of simply entering the revenue for a client. Several apps within the program will also mark this revenue with the British pound instead of the U.S. dollar despite the fact that our settings are on USD. Additionally for reminders you have to use your google calendar instead of the system sending you reminders. When setting these reminders in Google calendar, it always incorrectly translates the date/time to GMT despite the fact that our calendars are on EST. So you have to be careful to reset the correct day/time when entering in to your Google Calendar. We would greatly prefer a reminder system within the program itself instead of the current clunky process.

Review Source

Response from Spotler

November 14, 2017

Thank you for your feedback. I will report the errors you mention regarding currencies and time zones to our Development Team to take a look at. In the meantime, if you would like to contact our Support Team on support@reallysimplesystems.com we can correct these settings for you. Regards.

DB

Debbie B.  
Director  
Management Consulting  
Used the software for: 2+ years

### "RSS support is first class"

March 12, 2021

5.0

The outstanding feature of RRS is their support team, who offer an absolutely excellent service. As a team, we are not particularly tech savvy, so having a support team who you can explain any issues or problems to and who just get on and fix things is such a bonus. No long wait times and things get fixed without any drama. I can't imagine any other provider offering such a great personal service.

Pros

The account pages are a simple set up and really easy to use and easy to customise with information relevant to your individual organisation. No trendy MS type chat boxes, just simple and easy to use records. We have found the customisable fields very useful. Automated email actvity tracking is a good feature, as is the integrated marketing module.

Cons

We were not able to integrate our phone system into the CRM too easily and unable to API AdobeSign into the system.

Reason for choosing Spotler CRM

RSS Tech Support team offering.

Review Source

RG

Ryan G.  
Account Manger  
Consumer Goods  
Used the software for: Less than 6 months

### "Very good, but not perfect"

November 2, 2022

4.0

Overall, the system is a great system and is very suitable for our workplace. It has all the tools that we need, and we know that it is possible to integrate it with other systems, which can benefit us further. To conclude, it is an easy to use system, that sometimes has issues. But thankfully those issues don't occur too ofter.

Pros

For the pros of this software, I like its ease of use. It took little to no training to get used to the software and if ever we were unsure of anything, there is easy to follow tutorials on the dashboard.

Cons

The thing that I least like about the software is that it is not 100% reliable. From time to time, tasks and activities are not recorded. We find that a lot of the activities that are not recorded are the emails that we send. Most of the time it records them, but sometimes it doesn't. It can also be really slow sometimes and we know that it isn't an issue with our broadband as we have the fastest speeds possible. Very rare, but we have had some days where we cannot get into the system at all and keep getting an error code. We did report this at the time and it was soon fixed.

Review Source

ES

Emma S.  
Director  
Design  
Used the software for: 1-2 years

### "Happy overall"

April 12, 2023

5.0

Generally happy with the overall product and understand that at this price point nothing is perfect but it does the majority of what we need it to do :)

Pros

Generally happy with the overall offerings of RSC and how it assists with our day-to-day business management

Cons

It would be great to have a little more ability to track task progress.Would be great to have a prompt when tasks are overdue/require attention now or soon.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Spotler CRM

Price point & functionality

Switched from

[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)

The customer information wasn't laid out in a friendly way and it was too sales focuses. We primarily use our CRM for customer keep in touch and for task management.

Review Source

Álvaro M.  
Freelance  
Marketing and Advertising  
Used the software for: I used a free trial

### "A pesar del precio, la calidad del software hace que la inversión merezca realmente la pena"

April 26, 2023

5.0

En general, me ha parecido una opción magnífica para empresas de todos los tamaños para gestionar las relaciones con sus clientes, automatizar los procesos de ventas y marketing, y mejorar la eficiencia en general de la gestión de los clientes.

Pros

Sin duda alguna, las enormes posibilidades de personalización de la herramienta, así como su enorme facilidad de uso

Cons

La versión gratuita es quizás excesivamente limitada, se intuye todo su potencial, pero sería interesante poder probar más cosas de la herramienta

Review Source

PS

Paul S.  
Managing Director  
Venture Capital & Private Equity  
Used the software for: 2+ years

### "The Best CRM System Out There!"

December 10, 2020

5.0

Excellent!

Pros

Ease of use is very important to our organisation and RSS CRM scores very high in this regard. The system is also very intuitive to setup and edit on an as neede basis. The marketing and sales funnel tools are really helpful to the entire team.

Cons

Maybe the email integration could have been designed a little better and easier to use.

Alternatives considered

[Oracle Marketing](https://www.capterra.com/p/140450/Oracle-Marketing-Cloud/)

Reason for choosing Spotler CRM

Smarter, cheaper, better!!

Switched from

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)

Better value for money

Review Source

SM

Stuart M.  
Sales Manager  
Design  
Used the software for: 6-12 months

### "Really Simple Systems Review"

April 12, 2023

3.0

Over all quite good, not as good as pipedrive.

Pros

Fairly easy to use. The sales management section is not very good for leaving comments and notes. I feel this lets down the whole system.

Cons

The emailer, is not that straight forward, getting fonts and spacing is difficult, and not obvious if you make mistakes. Had to get all the same fonts. The sales contacts recording conversations is very weak.

Reason for choosing Spotler CRM

To give it a try as we wanted a new system

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

I moved companies and this was what they are using, I have the option to change, but have stuck with RSS so far.

Review Source

Response from Spotler

May 16, 2023

Hi Stuart, Thank you for your review. We would like to invite you to book some time in with our technical support team who can show you how to get the most of our sales management and marketing features. https://calendly.com/reallysimplesystems/45-minute-crm-customer-success-call?month=2023-05 Thanks again Stuart.

RW

Roy W.  
Manager - RSSS  
Public Safety  
Used the software for: 6-12 months

### "It's really simple, Really Simple Systems CRM lives up to it's claim!"

November 2, 2022

4.0

I have been very impressed with the ease of use, stability and how we are able to add personalisation and features as it fits our organisational growth.

Pros

The ease of use and speed with which we were able to get our database up and running was incredible. The support offered throughout the process was personal, professional and most importnatly supportive!

Cons

Elements relating to integration with other software have proven challenging - however the support team work with us and the other software providers where they can to find solutions.

Reason for choosing Spotler CRM

A balance of features and cost

Review Source

PW

Peter W.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Their software is great for my small business"

December 8, 2021

5.0

Pros

I dealt with \[SENSITIVE CONTENT\] who was very helpful in the initial setup phase. I have used it to adapt the paretto 80/20 theory across my client data base and also as a time management saver and priority task planner. Also use for billing follow ups and rating of clients according to my paretto rating theory! Really Simple Systems was the last package i came across as all others i viewed did not have the user friendly style of RSS. Need to improve on how i use the reporting section but hope that comes with ongoing use of the site. With out doubt one of the best software packages i have ever used and also very cost effective to implement . It has made my business more efficient and profitable too.

Cons

Nothing to note during my initial setup.

Review Source

JE

Jack E.  
IT & Data Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Exactly as the name suggsets"

December 10, 2020

4.0

RSS has given us the ability to view and track our customer pipeline at a very reasonable cost. Something we haven't been able to do with our previous CRM system.

Pros

RSS was extremely easy to deploy into the business, allowing us to view and track our customer pipeline.

Cons

Some aspects of the reporting can be quite limiting, such as not being able to include contact information on an Opportunity report

Alternatives considered

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Spotler CRM

Cost was the biggest reason, as well as the simplicity of the UI

Review Source

FT

Fiona T.  
Practice Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Really Simple Systems CRM"

November 2, 2022

5.0

Using Really Simple Systems CRM has been really helpful for our business, after the initial time needed to upload all our data, it has meant that we have been able to have all our records centralised and run meaningful reports which are insightful for our business.

Pros

The most impactful features are the customisation of the fields so that we are able to capture all the data needed on one system

Cons

It would be really helpful if there was an opportunity to add more fields to the Accounts page and if you were able to customise all the fields in the Opportunities page

Review Source

RM

Ronnie M.  
Head of Sheriff Officer Services  
Legal Services  
Used the software for: 2+ years

### "It does what is says on the tin, it's simple"

April 13, 2023

5.0

Excellent and our team thinks it is a great system to use

Pros

It is very simple and you can tailor drop downs and configure to your requirements

Cons

It doesn't autosave and it would be good to make more tailored changes

Reason for choosing Spotler CRM

It is so intuitive and easy to use

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

We needed something straight forward to audit meetings and track activity

Review Source

DM

Danna M.  
Business Development  
Medical Devices  
Used the software for: 2+ years

### "Really Simple Systems Review"

November 3, 2021

4.0

Overall I like the software to manage my territory and keep track of my activity. Just with the system would track with our quickbooks and there was an app for phones.

Pros

I like how simple the formatting is. Easy to search accounts and create reports.

Cons

Quickbooks does not link to the CRM so we cannot track sales automatically. There is also not an app for RSS so can only access from a computer. Hard to use iphone broswer.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Spotler CRM

Cheaper than other softwares.

Review Source

RC

Ranj C.  
Admin  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "CRM review "

November 16, 2022

5.0

A very user friendly system for a new SME company who is starting off new.

Pros

Using the CRM for our small business has been extremely helpful as we are a new SME company, we are hoping to get more us as we progress as a business.

Cons

I don't think we have used enough of the system in order to say what we least like about the CRM

Reason for choosing Spotler CRM

Our MD had used various CRMs in his previous job but found this one to be most user friendly.

Review Source

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