# Page 3 | Spotler CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Spotler CRM the right CRM solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/reviews/?page=3 --- Spotler CRM 4.5 (453) [View alternatives](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Spotler CRM ## Showing most helpful reviews Showing 51-75 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bruce L. Head of Technical Support Used the software for: 2+ years ### "Easy to use CRM" July 11, 2018 5.0 If nothing else the audibility of customer interactions, this allows us to see any \\ all communications with the customer. Pros Only pay for the functionality you need. Some other CRM's include marketing, systems management, financials, etc. but if you don't need them don't buy them. Its a very easy system for users to pick up, comprised of a core architecture: Customers \\ Companies = Accounts Contacts = the customers name, email, telephone Tasks = To Do list Activities = records the history of what you've done with that customer Opportunties = Won or lost sales records Then there's the reporting, where anything you put into Really Simple Systems can be interrogated, not just the content of certain restricted fields. Cons We're looking to do some integration and other CRM platforms easily allow this through API services, such as IFTTT or Zapier, Really Simple Systems only provide an API. You can of course code this into whatever you want, but will require time. Review Source JW Jennifer W. Client Relationship Support Financial Services Used the software for: 2+ years ### "User friendly system!" November 9, 2022 4.0 We log all of our client base on RSS and multiple users use the system for different things. The activity notes help anyone see what previous users have input and as it also logs system generated documents or uploaded files, it is easy to keep a great audit trail of our dealings with customers. Pros The software is really easy to navigate and use. It's user friendly in its layout and can be changed/adjusted to what is required from the business. I have used the system for generating reports and even if I have been unsure of how to do them, I always seem to be able to play around and figure out what is needed quite easily. Cons Sometimes the display changes for no reason. Sometimes the way the notes are shown on the screen may change and then change back another day - this can be a little frustrating. Review Source VR Verified Reviewer Senior Technical Support Information Technology and Services Used the software for: 2+ years ### "Really Simple Systems CRM" March 30, 2022 5.0 Pros \- Definitely the most straight forward and easy to use CRM I've had experience with. - makes tracking a ticket queue and related accounts a breeze - Friendly UI - Integrates well with email, billing, phone system, marketing and sales tools. Cons \- it doesn't have certain advanced features of other crms, but then that is the point Review Source Chris T. Head of Sales Facilities Services Used the software for: 6-12 months ### "Excellent Software for SME" December 10, 2020 5.0 Loved it Pros The ability to enter and create data is simple and efficient. Cons The mobile version isn't particularly friendly. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Spotler CRM More cost effective for what we needed Review Source PC Philip C. Senior Account Director Security and Investigations Used the software for: 2+ years ### "Oculus FM " March 29, 2022 5.0 Very impressed with the service and the staff at RSS, I feel we get an excellent service from the teams Pros Customisations were easy to introduce, the team helped us fully integrate these changes and they are now used daily within the business Cons At the outset the system is quite rigid, but given it has to be used across multiple industries we understand why it has to be this way Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Spotler CRM We already had it set up, it just wasn't being used effectively Review Source CM Colin M. Managing Director Professional Training & Coaching Used the software for: 1-2 years ### "Simple as promised, but let down by a fixed architecture and apathetic customer service attitude." September 28, 2017 3.0 It was adequate when we started out, but the service forced us to explore other options. Pros As expected it's simple to use and get the hang of - basic but functional. The latest version - 5 - is bright and clear on the screen. Cons The architecture is inflexible and really didn't suit our business (combined B2B and B2C) without us fudging workarounds. We would have lived with it, and even put up with the mid-term price hike they sprung on us, but it was customer service that killed it. Emails and phone responses were cold and unhelpful. I know they are British so we were prepared for the attitude, but even with that they didn't seem to care about a small business our size. This spurred us to look around, and we found solutions out there with totally superior architecture and service that were priced similarly. So, to the relief of my staff, we made the effort to migrate away. Review Source Response from Spotler October 4, 2017 Colin, thank you for your review. I'm sorry to hear our CRM did not suit you and your business. It is designed for B2B so is not a perfect solution if your business is also B2C. Our products and services are designed specifically for small businesses and this is our key audience, with single-user systems upwards. I apologise if we gave the impression that your business was not important to us at any stage, as this is definiately not the case. I also apologise if our customer service was in any way lacking in your experience. We pride ourselves on our service and 99.9% of the time receive great feedback from our customers praising our exceptional service. I am pleased to hear you have found a CRM system that better suits your needs and I wish you and your business continued success. Kind regards Helen Armour Marketing Manager MW Monica W. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Really Simple Systems CRM review 2022" November 17, 2022 5.0 RSS CRM has really helped me to keep track of my day to day activities and to keep all of our contacts and projects in one place. I am able to get to each project quickly and to review notes to see what is going on with each client. Pros What I like most about this software is being able to easily have all the information for each client in one place and being able to quickly figure out what is going on with each client. I also like that I can set up task for each employee to make sure that things are being handled and I can check to see if the task was completed. Cons Integrating with our business was kind of difficult because our business is different and we do things different than others but RSS was very helpful in helping us set up for our needs. Review Source LJ Lauren J. Administrator Financial Services Used the software for: 1-2 years ### "Really Simple Systems, its all in the name!" March 28, 2022 5.0 Excellent! Pros Really Simple Systems really is simple to use. All client information is clearly set out and easily obtainable. Tasks are simple to set, complete and follow up on and the automated syncing of client emails saves considerable time. Cons On occasions I would like to upload documents which are too large for Really Simple Systems. Review Source NW Navita W. Director of Programs Health, Wellness and Fitness Used the software for: 1-2 years ### "A Perfect 'Fit'!" November 3, 2021 5.0 Im very satisfied at the moment with RSS CRM. It keeps our accounts very organized which is extremely important for my organization. Pros Really Simple Systems has taken account management to a whole new level for my organization. Before using RSS we were using Google Sheets to manage all of our accounts, but with our accounts increasing each year, we needed something simple and easy to use. RSS not only made account management simple and easy, but the set-up is so clearly organized, there's so many options to run different reports, and the customer support is outstanding. What I love most is that each account get's their own profile and within each profile I can upload documents or add an activity such as noting a quote which for my organization is important to track. Cons It took some time to learn how to use the system to its full potential, or at least the potential i needed for my organization's purpose, but the customer service support was and still is amazing in helping me learn the system. Reason for choosing Spotler CRM RSS CRM was the best fit for my organizations needs and inexpensive. Review Source SP Sophie P. National Sales Manager Medical Devices Used the software for: 1-2 years ### "The Name Sums It Up" August 5, 2021 4.0 Fantastic. Easy to use and helpful support from RSS to resolve any requirements. Pros intuitive software that can be customised as a user level. Cons we do not have the resource to optimise all the functions - eg quoting from RSS. Reason for choosing Spotler CRM Simple and easy to use. Review Source MS Michaela S. Senior HR Business Partner Human Resources Used the software for: 2+ years ### "Great System " May 19, 2023 5.0 Fabulous Pros easy to use and tracks my workload well Cons nothing, it is extremely effective and efficient to use Review Source Carl W. Health, Wellness and Fitness Used the software for: 1-2 years ### "Helpful and Useful tool" December 22, 2015 4.0 WJ is a small local business based in Hull. We have around 30 employees and specialise in several different areas from anti-slip decking to Timber Treatment and through to metalwork engineering. As the company salesman it is essential that I have regular and consistent contact with my customers as well as a smooth way of keeping records of these meetings. Without Really Simple Systems I would use a diary to keep track of this. This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this. Really Simple Systems offers not only a great way to keep and maintain a customer diary but also allows me to keep meeting notes and documents all stored in the same that everyone can also see. Pros When we have ever had issues with the system and contacted customer service we have always had a response within 24hrs which has been understandable, concise and always helpful. the task setting and reminder system is accurate, amendable and 'Really Simple'. We had an issue around sales tracking and Forecasting where we wanted to be able to see monthly potential sales if a sale was to come off. However when we questioned and asked if this was possible within about 6 hours the facility to do what we want had been added in to the system which we greatly appreciated. Cons We have no issues around the system. Review Source RP Richard P. Marketing Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The simplest CRM out there" November 2, 2022 5.0 We now have a complete solution for our business. We can keep the customer data, prospect data, email marketing results & reports all in one place, in a GDPR Compliant way Pros How customisable the whole UI is, so easy to use. Reports are a breeze & segmentation is very easy Cons The Email marketing side - The mailshot builder could have more fonts & the creation wizard could be a little easier to use Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Spotler CRM I was recommended by someone I trust Review Source EH Ellen H. Office Manager Renewables & Environment Used the software for: 2+ years ### "Really Simple Systems Review" November 3, 2021 5.0 Our overall experience with Really Simple Systems has been good with great customer care. Pros The software is easy to use and does what it says on the tin, the integration with our contact feature on our website lets use capture information easily. Cons Search feature when looking for a particular customer account could do with a refined search option to pin point and exact customer. Reason for choosing Spotler CRM We chose RSS at it was easy to use and set up and great value for money with great customer support Review Source VJ Victoria J. Director Hospitality Used the software for: 2+ years ### "Really Simple Systems CRM" November 9, 2022 5.0 Pros Having trialled many systems we find Really Simple to be really simple. It is straightforward and intuitive to use, and for a small business it is a very cost effective tool that really makes a difference to our operations. Cons When we are stuck the support team are always on hand and very efficient in helping us out Reason for choosing Spotler CRM We loved its intuitive and simple process, the reporting is straightforward and the price point is perfect for us. I would highly recommend to any small business Review Source IS Ilona S. Senior support engineer Information Technology and Services Used the software for: 2+ years ### "Great management tool" November 2, 2022 3.0 Pros It's a key to our support ticket management. With right categorisation it provides a great tool to manage, follow and identified most common issues. Cons It could be a bit more smooth. We often experience slowness. Review Source Response from Spotler November 22, 2022 Hi Ilona, Thank you for your review. Our team are always available to help with any issues you find. So please do get in touch with ask@reallysimplesystems.com. JP Jackie P. Director Health, Wellness and Fitness Used the software for: 2+ years ### " Does what it says" August 12, 2020 4.0 It suits my small company and the way we use it I have sales and marketing rolled into one system Pros Its access and scalability. It allows me to set my tasks and reminders up for each client and to keep an eye on contact strategy Cons Pricing seems to change and features sometimes difficult to get the best out of them Reason for choosing Spotler CRM seemed to offer best value for money at the time but pricing has gone up. I still believe its good value for what it offers and woud recommend it. Review Source Response from Spotler August 24, 2020 Hi Jackie, thanks for your feedback. We last changed our pricing in 2017 when we introduced a new structure to make it easier for customers to understand. No increases have been made since then. If you would like some help with getting the best of the features you might like to come along to one of our regular live webinars https://www.reallysimplesystems.com/crm-webinars/ or do contact our support team. Best regards RZ Ri Z. Senior UX Researcher Information Technology and Services Used the software for: 6-12 months ### "Transparent marketing site, solid UI, very spotty support" November 19, 2021 3.0 We pay for the enterprise license, but that doesn't included dedicated support people. It's clear that when emailing support, who ever has time picks up the ticket. This results in a lot of back and forth, confusion, and re-explaining use cases because we need this tool for a somewhere non-standard use case. I wish I could just talk to the same person until we're done setting this up. Even when meeting with specific folks online, it's as though we never have all the of the right people in the room to get the story straight, and we have to go away to complete tasks, and then when we reconvene, different people are present. Pros It's cheap and will--theoretically--help us streamline research recruiting Cons It's very difficult to set up. Depending on which modules you opt into and what features you choose to use, you are likely to not set the tool up right. I needed support to reset my account 3 times before it was set up in a way that met our functional needs. Reason for choosing Spotler CRM Because the marketing site was entirely transparent on the pricing model, and it offered up front information on GDPR. I didn't have to schedule a sales call. Plus, the price was cheap enough that it was easy to convince leadership to pay for this tool. Review Source KP Kate P. Editorial Assistant Publishing Used the software for: 2+ years ### "Using RSS for daily logging" March 31, 2022 5.0 RSS has helped us streamline communication with clients and internal employees. Really useful! Pros The product is very easy to integrate with existing systems. I log onto it every day to copy in correspondence and check on past emails/etc. It makes my life a lot easier, and is always reliable! Cons I'd like to be able to search with a reference word – appreciate this could get many results but could work in a similar way to searching in email! It would make some cases of searching for a specific issue or product (in our line of work, a manuscript name) easier. Review Source Response from Spotler April 1, 2022 Kate, thanks for your review of Really Simple Systems. We can probably help you with your search requirements. I'll email you a link to book a call with our Technical Success Manager who will be able to advise you on your specific needs. Kind regards John S. Social Media Consultant Marketing and Advertising Used the software for: I used a free trial ### "A good CRM for managing customer relationships, sales, and much more." February 20, 2023 4.0 It is a user-friendly, affordable, and comprehensive CRM platform that offers a range of features and functionalities for managing customer relationships, sales, and marketing. While its limited customization options and integrations may be concerns for some businesses, its ease of use and affordability make it an excellent option for companies that are looking for a simple, straightforward CRM system. Pros Its interface is user-friendly. The platform is designed to be intuitive and easy to navigate, which can make it easy for businesses to get up and running quickly. Additionally, Really Simple Systems CRM offers a range of training and support resources, including video tutorials, webinars, and a knowledge base, which can help businesses get the most out of the platform.Another major benefit of Really Simple Systems CRM is its affordability. Really Simple Systems CRM offers a range of pricing plans to fit the needs and budgets of businesses of all sizes. Its entry-level plan is free, which can be a great option for small businesses that are just starting out. Cons One of the primary concerns that businesses may have with Really Simple Systems CRM is its limited customization options. While the platform offers a range of features and functionalities, businesses may not be able to customize the platform to suit their unique needs as much as they would like.Another potential drawback of Really Simple Systems CRM is its limited integrations. While the platform does offer integrations with a number of popular tools and platforms, it may not be compatible with all the tools and platforms that a business uses. This could make it challenging to integrate Really Simple Systems CRM into a business's existing tech stack. Review Source Neil G. Managing Director Management Consulting Used the software for: 1-2 years ### "Simple Effective CRM System" August 22, 2019 5.0 Use it for my own software business and 3 other software clients based in New Zealand and UK and it can be used from complete sales pipeline management through to lead generation, depending what my clients need, simple customisation of database fields and screens makes it user configurable a must for different client requirements. Pros It was the simplest CRM system I have used compared to a long list of CRM systems used over the last 15 years, it is modern and I can use it on any device I like and web browser effectively. marketing functionality built into the CRM database beats those that need to use 3rd party applications like Mailchimp, everything thats needed is in one system that is evolving and improving over time Cons The data conversion and bringing in data was a challenge trying to get it to work, but the support team simply imported the data for me when it was required, data import/export functionality has been improved. Reason for choosing Spotler CRM Simpler to use and a pricing model was easier to step through as my business grows Review Source LN Luke N. Sales Director Staffing and Recruiting Used the software for: 1-2 years ### "Excellent Value for money for a CRM that does everything we need.." November 2, 2022 5.0 The support we have received has been excellent. Pros Easy to use for us a business to input and track leads with multiple users and to communicate with customers. The email campaign feature is excellent with lots of options to tailor it to your business. We have also had some 1-2-1 support calls to help with questions and the support is excellent. We probably only use 50% of the capacity. Cons There is not much regarding the software that needs improvement, the look and feel is ok but is slightly basic and could be more engaging. Review Source DW Dominic W. Marketing Manager Civil Engineering Used the software for: 6-12 months ### "RSS Review" November 20, 2019 3.0 We are tracking opportunities and following engagement. Unfortunately, I am still having to use an excel spread sheet because I can't quite get the CRM to duplicate the spread sheet but this is a lack of skill using the system on my part and not a take on the RSS system. Pros Its very easy to use, quite intuitive in set up and implementation. Cons \*After using other CRM software, the lack of ability to move opportunities between accounts when the main holder is no longer the main account. I don't think this is possible without some programming by RSS team. \*Having the freedom to manipulate the set up like in Salesforce, where an internal programmer will set up exactly what I require. Do RSS's team do this? \*The display dashboard could be better, to have the ability to adjust the widgets to show what I want instead of a standardised return. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Spotler CRM It wasn't my decision! Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Different companies use different products. Review Source AS Abby S. Practice Operations Manager Medical Practice Used the software for: 1-2 years ### "Excellent relational database" November 21, 2019 5.0 We have found it invaluable that we have been able to transpose information previously held on our own systems or within our heads on to the CRM. with the information that we are now recording in one place and the subsequent reporting that this facilitates, we have been able to glean valuable insights into various areas of our business. It has also allowed us an overview of business performance Pros We have valued the ability to build our own accounts screen so that we are able to record and report on areas specifically relevant to our business. The reporting function has been game changing for us, providing new insights into our client base and referral activities. The software is so easy to use which has made embedding it into our operational practices an easy task. The ability to link accounts has proved very useful too. Cons We would value further fields on the accounts screen so that we can increase our use of the reporting function. Reason for choosing Spotler CRM The Really Simple Systems CRM was recommended to us and so we decided to trial it. Development has taken place over the last 18 months and it is now central to the business operations arm of the business. Review Source Melina S. Sales Executive Marketing and Advertising Used the software for: 6-12 months ### "Ideal SMB CRM" March 2, 2023 5.0 Pros The quality of customer service is outstanding, and they can assist in tailoring your reports and fields to your needs usually within a day. This is particularly beneficial for small and medium-sized businesses where staff often have to multitask. Cons The feature that enables linked accounts is somewhat perplexing. However, considering the benefits and support provided by the product, it surpasses this issue by a significant margin. Review Source Similar Products Featured