# Page 14 | Spotler CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Spotler CRM the right CRM solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/reviews --- Spotler CRM 4.5 (453) [View alternatives](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Spotler CRM ## Showing most helpful reviews Showing 326-350 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Dionne W. Marketing Exec Hospital & Health Care Used the software for: 6-12 months ### "CRM review " March 30, 2022 4.0 Pros The forms features, the ability to edit and customize fields, the level of customer support Cons the email functionality is over complicated Review Source CH Christine H. Hospital Director Medical Practice Used the software for: Less than 6 months ### "Seemed good initially but had issues once we started to put it through its paces." January 11, 2018 3.0 We had to get IT techs involved to resolve issues and once we did they were concerned about the coding in the background and how that might affect success rate of email campaigns. All above my head I'm afraid but it wasn't 'really simple' after all! Pros Easy to use Very intuitive Good value for money given content and compared to other programmes Was easy to get running with sending out email campaign Cons Had issues with emails going - kept saying they were queuing Technical support seemed slow to respond but helpful when they did Felt system wasn't technically reliable enough to continue using Restrictive and IT guys thought it was too basic Needed more technical knowledge than was led in believe (we had to get IT guys involved to resolve issues with emails going) Review Source EI Eiko I. Commercial Director Consumer Goods Used the software for: 2+ years ### "Crm/Service support/marketing mailshots" June 16, 2016 4.0 Excellent service, great easy customisable interface, user friendly and scale able. Interactive and lots of info in one easily accessible online platform. Pros Easily customised to our requirements and simple yet comprehensive. Cons Login and no time out warning indicator so data can be lost Review Source BR Ben R. Account Manager Telecommunications Used the software for: Less than 6 months ### "Many features, but not simple. " June 5, 2017 3.0 I think there should be a 'Simple' version for basic CRM users and beginners - and then a 'pro' version with all the added features. Both can be accessed with the same payed options, but two options to switch between. I feel all of the small text, multiple options, customisation may be overwhelming for first time users. Pros Multiple features and options for the team. Great customer support and it definitely packs the tolls needed once you finally get your head round the UI. Cons Way to many visual options, small text, click boxes and general clutter. Needs a much simpler UI for new users, similar to Hobspots free CRM etc. Review Source AP Aurelian P. PDG Used the software for: 1-2 years ### "Easy Follow your leads with Really Simple Systems" October 8, 2018 5.0 Pros The software is simple, has an intuitive interface and the support is great. Can be a great choice for those who are beginning to work with a CRM system. They also propose a free plan which supports max 2 users which you can later update from. Cons A mobile application would be great for mobility in my case. Also it lacks the possibility of tracking calls and more activities for contacts. Review Source JS Jim S. Executive Director Marketing and Advertising Used the software for: 1-2 years ### "Easy, efficient, practical" November 20, 2019 5.0 really easy to use, saves so much time Pros Straight forward and easy to use. Information can be obtained instantly. Cons It's slow to update to the bank account, sometimes having to wait 48-72 hours Review Source SW Steven W. Housing Consultant Non-Profit Organization Management Used the software for: 6-12 months ### "CRM " October 2, 2018 4.0 Really positive experience with RSS, support is on hand when required and the system is really user friendly Pros Ease of use Ability to change data fields Cons No major cons or concerns regarding the system Review Source DW David W. Director Utilities Used the software for: Less than 6 months ### "Tested others and gave up even with support. Managed to set up and use without needing help" November 9, 2022 5.0 Easy to learn and use Pros Easy to learn for a non techie person which is vital for a small business Cons Other products charge much higher amounts if you increase your subscribers Reason for choosing Spotler CRM Easy to learn and use Review Source TS Tim S. Director Management Consulting Used the software for: Less than 6 months ### "Really simple CRM is the perfect title!" June 17, 2016 4.0 We represent a number of SME's in a BD, Sales & Support capacity and were becoming overwhelmed with trying to manage various contact databases. RSS CRM is not only extremely competitively priced, it allows us to manage all our systems under one roof. To date it has worked perfectly and i'm yet to find a drawback! Pros Easy to use, customisable, in-expensive, accessible from various platforms and remotely, ability to mail link, ability to carry out marketing campaigns professionally Cons Only possible complaint is it can look "clunky". The fact that is all i can think ok says it all really Review Source SD Sandra D. Used the software for: 6-12 months ### "SOFTWARE MADE SIMPLE" December 8, 2016 5.0 This software has solved our problems with trying to have all employees understand how to use it. We are able to save time when we input information. Pros Ease of use. Cons Need fewer clicks to insert info. Review Source GD Grace D. Office Manager Used the software for: ### "Magnificent" February 2, 2015 5.0 We have an electrical contracting business and keeping up with all our contracts was increasingly difficult. Without a CRM to keep up we could not possibly offer a great customer service or grow any further. The prices of CRM's available are ridiculous, except for Really Simple Systems Web CRM. It offers all the functionality of a more expensive CRM at a very reasonable price. I had a couple of issues when I started and all it took was a phone call to get it fixed. I even got to speak with someone from Australia. The reports are easy to manipulate and the tasks function helps to stay organised. Any data base system is only as good as the information you enter so you need to be prepared to spend the time to ensure that the information is accurate but they do have a free version that works just as well so I would be trying that one first. You have nothing to lose and everything to gain. Review Source sM scott M. Director of Operations Used the software for: 2+ years ### "Great CRM management system" April 12, 2016 4.5 Pros This is an off the shelf package which is reasonably priced and customisable. Not only that but the staff are always on hand to help with any issues. Cons could be laid out a little better on a mobile or slightly reconfigured to suit Review Source VR Verified Reviewer Director, Small Business Center Higher Education Used the software for: 6-12 months ### "The freemium model is slamming considering! " July 21, 2018 4.0 Pros The freemium version offers a lot of what anyone in a simple on person shop could need. Unfortunately, to get to mor, you must go premium. Cons The user interface is not my favorite amongst the prime CRM systems. While it is adequate, I prefer a few easier to use systems. Review Source MJ Matt J. Analytics and performance manager Events Services Used the software for: 2+ years ### "Fantastic, customer focused support" April 18, 2019 5.0 Pros By far the best part about RSS is the team - they're very focused on helping us with what we want and looking at creative ways to get the job done. We've worked very closely with them over the years on a number of projects, and they're by far one of the best software teams I've worked with. The system is simple (surprise!) and it's never taken long for us to train new staff on it. Cons The upgrade to version 5 took quite a while, however has been much needed and the new software has been regularly updated - far more regularly than previously, so the wait was worth it. There are a few times that we've needed a bit more complexity than the system offers - however the team have been good at exploring different ways to approach what we want. Review Source KC Kate C. Head of Church House Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use and flexible software" December 14, 2018 5.0 Pros The best things for us about the software are the ability to adapt it to our specific business needs; the API with our CMS makes life a lot simpler and the interface for users is intuitive and clear. Cons It doesn't do everything we would like it to, but that it because of our specific business needs, rather than the fault of the software. Review Source AL Ashley L. Sales Manager Medical Devices Used the software for: Less than 6 months ### "I have found the system useful to track sales opportunities, and each dealing with each account" March 27, 2018 4.0 All info for accounts kept in one safe place and tracking opportunities Pros I like that I can keep all my account information in one safe place and I like the webinars, and support offered. Cons Reports! I find them to be a bit tedious to set up. I have been trying to see my sales in 2018 and have found it difficult Review Source Response from Spotler March 29, 2018 Thank you for your review Ashley. I'm sorry to hear that you have been having difficulties using our reports feature. Please contact our customer support team at support@reallysimplesystems.com and they will be happy to assist you. Regards- Mary AS Arnold S. GM Accounting Used the software for: I used a free trial ### "Dont waste your time" January 2, 2019 2.0 The UI is really terrible, not worth the time. Pros It had sme really useful CRM features but not better than a Zendesk. Cons They advertise a free forever version but it really does not exist , its just a 14 day trial and they really just want to get you into a one of their most expensive plans. Review Source Response from Spotler January 3, 2019 Hi Arnold. I see you signed up to our free trial only yesterday, sorry to hear you didn't think our CRM system was for you. Once the free trial is over, you're automatically enrolled onto our free CRM plan which is (as we advertise) free forever for up to 2 users. KK Kal K. Manager Consumer Services Used the software for: 6-12 months ### "Great System " November 2, 2016 5.0 Easy navigation, easy interface and ways to search for clients or accounts. Easy editing as well. Good job Pros Easy and user friendly Cons No app or phone app for it Review Source HJ Holly J. Used the software for: Less than 6 months ### "Simple & effective CRM!" November 9, 2016 4.0 I love how you can really make the CRM work for you by customising fields. Any issues i've had have always been dealt with in the same day in a quick and efficient manner. If you are looking for something that you can tweak to really help your business that is also great value for money this is the CRM for you! Pros Customise to your business needs. Friendly and helpful support team. Cons Doesn't look the greatest - could look sleaker. Review Source Response from Spotler November 9, 2016 Holly, many thanks for your comments. Our new user interface will be launched shortly making the CRM look a lot sleaker! Best regards TC Trevor C. Property Consultant Management Consulting Used the software for: Less than 6 months ### "Software review" June 16, 2016 5.0 I never imgaine how easy your sofware would be. I have tried a number of different ones. This seems to give me more the dge on how simple it can be. Even my team found it enjoyable and amamzed how easy it was too. The system is not over technical easy to follow and digest. So yes great experience Pros Dashboard set out neat and tidy. Easy to follow. Also has a lot to offer as extra features to pay for which I don't mind. As long as it able to deliver what I needed. Cons None at present. Yet to test and see how it goes as I go along. Review Source ML Maria L. Client Services Manager Used the software for: ### "Generally good, with excellent customer service experience. " November 13, 2015 3.0 Versatile product that can be customised, which we have done to some degree but will need to do even further. Very good customer service in this regard. Does what it says on the tin, providing with a basic CRM system. We would generally need more training to fully be able to utilise the features offered, ideally as stored training sessions/manuals we can refer back to. So far the webinars have been good, but not comprehensive and also not addressing issues we may have at a later date. For a company like ours, selling a professional service, where every product the client buys is tailored and much of our sales is ongoing collaboration, (rather than one-off sales) we have also found that the Opportunities page doesn't reflect this way of selling - it would also be useful to be able to log future sales per month or per year. Review Source KB Ken B. Aftersales Data Partner Automotive Used the software for: 1-2 years ### "Clear Vehicle Sata" December 10, 2020 5.0 Pros Ease of Use, filter all accounts and my accounts Cons Nothing stands out reading emails attached Review Source DW David W. Managing Director Marketing and Advertising Used the software for: 2+ years ### "Achieve UK " March 28, 2022 4.0 Very good Pros CRM which is easy to use and can be customised. Cons Sometime clunky with the odd glitch in places. Review Source GM Gaynor M. Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Exceptionally user-friendly" March 28, 2022 5.0 Only needed for basic CRM function for which it works perfectly well Pros Like the layout Easy to use Inexpensive Most suitable CRM system for my basic needs Cons No adverse comments to add, the system works perfectly well for this company's needs Reason for choosing Spotler CRM Value for money and ease of use Review Source AK Aliza K. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "They Don't Have Their Act Together" March 26, 2024 5.0 Not good, since no one would ever call me, even though I asked. They seem to have operations outside the U.S., and don't have their act together. Pros I was sold to Spotler when Really Simple Systems changed over. They seemingly kept things pretty much the same from a user standpoint. Cons I kept asking for customer service to get in touch with me, since I couldn't reach them, and no one would call me. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.