--- title: "SERVICE MANAGER Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SERVICE MANAGER Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/89085/SERVICE-MANAGER/" page_type: "product" language: "en" --- # SERVICE MANAGER Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SERVICE MANAGER ## What is SERVICE MANAGER? Are you ready to reduce paperwork between field technicians and office personnel? Are work orders, inspections, and invoices getting lost in the paper shuffle? Then get mobilized by using the Mobile SERVICE MANAGER with Inspections! The Mobile SERVICE MANAGER provides critical functions to your field technicians and sales force enabling them to do their work where it occurs... in the field. ## What is SERVICE MANAGER used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Security System Installer](https://www.capterra.com/security-system-installer-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1250 Flat Rate, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SERVICE MANAGER 4.3 (3) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $1250 Flat Rate, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.5 (498) Value For Money 3.5 (2) Value For Money 4.5 (491) Customer Service 4.0 (2) Customer Service 4.7 (494) ## SERVICE MANAGER alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [ezServiceHUB](https://www.capterra.com/p/130730/ez-service-manager/) [4.8 (18)](https://www.capterra.com/p/130730/ez-service-manager/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130730/ez-service-manager/) ## FAQs about SERVICE MANAGER Overview ### What company size and specific industries is SERVICE MANAGER built for? SERVICE MANAGER is designed for fire and life safety businesses, electrical contractors, and plumbing contractors. The vendor description does not specify a company size, so the product appears aimed at these service-based trades rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of SERVICE MANAGER? SERVICE MANAGER offers work order management, scheduling, dispatch management, and job management for service coordination. It also includes inventory management, equipment tracking, maintenance scheduling, and service history, plus billing and invoicing, quotes and estimates, electronic signature, barcode/ticket scanning, and mobile access for field operations. Getting Started and Support ### What training and onboarding options does SERVICE MANAGER offer? SERVICE MANAGER provides in person training, live online sessions, and documentation for teams getting started. In person training supports face-to-face guidance, live online sessions allow remote instruction, and documentation offers written reference material for self-paced review and step-by-step support. Getting Started and Support ### What customer support options does SERVICE MANAGER offer? SERVICE MANAGER provides chat support for customer assistance. With no reviewer feedback about support topics available, no user sentiment can be summarized here. The support experience is described only by the catalog-listed channel, without additional detail on response speed, helpfulness, or common frustrations. ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) SERVICE MANAGER includes **Mobile Access**, which gives field teams access to job details and updates while working on-site. However, it does not include **Job Tracking** or **Job Scheduling**. Instead, it offers **Scheduling** (**61%**), a related feature that can help businesses assign work and manage technician availability. Together, these capabilities help teams stay connected in the field, improve coordination, and complete service work more efficiently. Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Contact Database 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Dispatch Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Work Order Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Billing & Invoicing Create, manage, and send invoices or bills to customers SERVICE MANAGER 21 features ### All Features - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Customer Management: Store and organize information about customers and previous interactions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Electronic Signature: Digitally sign online documents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.0 (3) 4.0 Based on 3 reviews ## Pricing Value for money 3.5 (2) Free Trial Basic $1,250 Flat Rate,One Time Value for money 3.5 (2) 3.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(2) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MN mesut N. Network Specialist Telecommunications ### "service manager ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 16, 2022 Pros Thanks to the ticket system, it makes business tracking very easy. At the same time, thanks to the approval processes, the process of advancing the approval processes without contacting the existing approvers makes the processes much easier. Cons Not being able to login when more than 20 people try to connect at the same time due to user-based licensing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Ryan W. Analyst Developer Telecommunications ### "Outdated" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 September 27, 2019 Pros Convenient for the price you have to pay Cons Outdated for the features currently offered Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP Corina P. Analista de Garantias Automotive ### "Software for excellent results and monitoring of guarantees" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 13, 2018 A good experience to increase productivity and responses during the follow-up of the guarantees of the work carried out. Pros \- In spite of only being used in the company a demo, we have been able to change the perspective of how to follow up the guarantees of the clients. - The system of maintenance tasks, allows to facilitate the activities within the workshop with pre-programmed systems. - The adjustment of results within each business unit is optimized as it improves performance with each product purchased, placed and followed up to have excellent consumer proofs. - Its applicability is quite open in terms of time, availability and handling from the job manager. Cons \- I can only say that they do not stop improving this tool that is made to increase productivity at work. - They should have better support or response units for Latin America, since companies like ours are testing new applications that promote improvements for the customer in the market and with a high commitment to growth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.