--- title: "Clariti Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Clariti Software - reviews, pricing plans, popular comparisons to other Permit products and more." source_url: "https://www.capterra.com/p/89168/Clariti/" page_type: "product" language: "en" --- # Clariti Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Clariti ## What is Clariti? Clariti helps governments of all sizes across North America achieve unparalleled efficiency and productivity with configurable community development solutions that include extensive purpose-built processes leading governments use every day. Issue permits faster with building permit software that automates repetitive tasks so you can be highly productive. With Clariti, make every part of your building permitting process easier for customers and staff. ## What is Clariti used for? [Government](https://www.capterra.com/government-software/)[Inspection](https://www.capterra.com/inspection-software/)[Code Enforcement](https://www.capterra.com/code-enforcement-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1800 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Clariti?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.claritisoftware.com&name=Clariti) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Clariti 4.3 (7) VS. [4.3 (9)](https://www.capterra.com/p/129172/CivicPlus/reviews/) Starting Price $1800 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.3 (9) Value For Money 4.0 (5) Value For Money 4.3 (8) Customer Service 4.1 (7) Customer Service 4.3 (9) ## Clariti alternatives [4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [3.9 (80)](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 69% of reviewers rated it above 4 stars Highest Rated [5.0 (1)](https://www.capterra.com/p/217144/Cloudpermit/#reviews) Starting price $6000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (112)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Clariti Overview ### What company size and specific industries is Clariti built for? Clariti is designed for governments of all sizes, including small, mid-sized, and large public-sector organizations. It is built for permitting operations and related services in government agencies that handle customer and staff experiences around permits, licensing, and approvals. Features and Usability ### What are the key features of Clariti? Clariti offers case management, permit management, and inspection management for government workflows, along with compliance management and violation tracking. It also includes workflow automation, approval process control, document management, electronic signature, reporting and analytics, GIS integration, and client or self-service portals. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Clariti integrate with? Clariti integrates with Bluebeam Revu, ESRI ArcView, Salesforce Platform, Paysafe, and ProjectDox. These integrations cover plan review and markup tools, GIS mapping, CRM, payments, and permitting workflows, giving Clariti connections across construction, public-sector, and land management systems. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Clariti offer? Clariti provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced instruction for reviewing features and steps as needed. Getting Started and Support ### What customer support options does Clariti offer? Clariti offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the provided data. ## Features AI summary Based on 125 Permit reviews Capterra data shows that buyers of permit software rank the following features as their top priorities: - **Approval Process Control** (**71%** of reviewers rated this feature as critical) - **Status Tracking** (**62%**) - **Inspection Management** (**70%**) Clariti supports all three features that reviewers rate most highly: **Approval Process Control**, **Status Tracking**, and **Inspection Management**. Together, these capabilities help businesses manage permit workflows with clearer oversight, monitor application progress in real time, and coordinate inspections more efficiently, allowing teams to keep approvals moving and maintain better compliance across the process. Inspection Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Mobile Access 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Code Enforcement 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ensure all properties are adhering to government and legal codes Failed Inspection Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and store information regarding failed inspections Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Report Templates 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sample of reports that could be customized as needed or used as is Clariti 65 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Building Permits: Permit issued by the local government before constructing a new building or remodeling an existing one - Business License: Approval issued by the government that allows individuals or companies to start a business - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code Enforcement: Ensure all properties are adhering to government and legal codes - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Failed Inspection Tracking: Track and store information regarding failed inspections - Fee Management: Track collected or paid charges for services performed or access granted - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Government: Intended to be used by governmental agencies - Geographic Maps: Visualize locations on a map - GIS Integration: Integration with geographic information systems - Image Capture: Process images and automatically scan for data - Inspection Checklists: Create checklists and to-do lists that can be marked during inspection - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Applications: Ability to fill out and submit application forms on the web - Online Payments: Accept and process online payment transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Permit Issuance: Issuance of valid permits to initiate projects or tasks - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Planning & Zoning: Scheme and regulate the construction, modification, or use of land - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Report Templates: Sample of reports that could be customized as needed or used as is - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (7) 4.0 Based on 7 reviews ## Pricing Value for money 4.0 (5) Basic $1,800 Per User,Per Year Value for money 4.0 (5) 4.0 Based on 5 reviews ## Integrations [ Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/)[ Paysafe](https://www.capterra.com/p/128002/Paysafe/)[ ProjectDox](https://www.capterra.com/p/119040/ProjectDox/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (7) 4.1 Based on 7 reviews ## User reviews Overall rating 4.3 Based on 7 reviews Filter by rating 5(3) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Joel Neil W. Specialist Recruiter Media Production ### "Management friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 5, 2023 Tried the estimation feature too in terms of pricing and got great results, very efficient in that way. Pros Integration with other fields such as accounting helps save time, there is also an audit trail when asked by management and tracking any kinds of activity is easier with the product. Cons Needs to adapt customisation for spesific users as it is not that easy and mastering the software to get the most of it might take time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Laree A. OCPW/Development Services Permitting Manager Government Administration ### "Clariti choice for OC " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2022 Using an enterprise web based solution vs various stand alone systems; our implementation eliminated/combine over 15 plus disjointed systems in one enterprise solution that included business functions and integrated the several service areas of OCPW involved in the entitlement and permitting process, such as OC Survey (map checking/subdivision services), OC Infrastructure (Roads, Traffic, Flood), and Environmental Resources, Agriculture Commissioner. Additional enhanced efficiencies associated with LMS include electronic plan check reviews and mobile inspection, interface with OC Survey Land Information System/GIS, robust reporting/dashboard features that provide operational and management-level reporting for the purposes of monitoring and managing customer satisfaction, work and staffing levels, and finances. Our customers (applicants, developers, citizens etc.) have the ability to easily submit and track the status of project reviews, various clearances and approvals, requests and scheduled inspections and overall customer information inquires as well as ability to process payment transactions online (including invoices). A lesson learned was that we should have ensured that a Clariti representative/team member work along side us throughout the development/implementation/deployment. Plus is that we now have a monthly customer service call with open communication, collaboration, ongoing customer service/ client support which is gives Clariti an excellent rating. Pros The ability to operate our entire Development Services business and customer service with in a cloud based environment and have all of our services available to the public via an online portal. This was extremely important during COVID pandemic when our public counter/offices were closed we were able to operate without any interruption of services for all of our planning, entitlements, land development, permitting, plancheck, inspection and code enforcement services. This implementation provided our clients with a streamlined, transparent process including online and mobile devices access. Our customers (applicants, developers, citizens etc.) are able to easily submit and track the status of project reviews, various clearances and approvals, requests and scheduled inspections and overall customer information inquires, and record research request. The customer also have the ability to process payment transactions via the online portal. Additionally, Clariti's ongoing support, client customer service, collaboration and open communication is excellent and that is also one of major pros that we like about choosing the Clariti software solution. Cons The accounting/cashiering limitation that are part of the standard package; We have developed several custom components/packages with the assistance of our County OCIT team to accommodate our various payment options - developer trust accounts, deposits for T&M permits, Fee/valuation based permits, invoicing; Limitations on number of items in online cart for processing payments; basic package solution didn't meet some of our existing business requirements (packages, bulk processing, mass editing) which resulted in additional customizations. Reasons for choosing Clariti cost and price point vendor solution would choose again due to the ongoing collaboration and product support; as well as a growing user group based in our local area Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RC Rohan C. Senior Plans Examiner Architecture & Planning ### "RC Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 30, 2020 GREAT!! Pros This software allows for virtually limitless possibilities with regards to permitting, working online, documentation, preparing letters, entering comments, pricing and fees, ease of change and corrections etc. Cons Sometimes there are a few hickups, however they are usually addressed in a timely manner Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LD Linda D. Code Clerk Government Administration ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2020 Pros I like the ease of using this software and the ease of navigating through the program. Cons I cannot think of anything that I like least about this software. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MR Monica R. Permit Management Team Lead Government Administration ### "Going Online" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 18, 2020 My overall experience I would give it a 7 out of 10. It is very progressive cloud base system and it was a easy transition from our old system. Pros I like the interface and ease of learning the system. The system is user friendly and does not take a rocket scientist to learn it. or train others. Cons The customer support was limited at times because we are on a different time zone. I also would have like to have more onsite training and visits from the company for them to fully understand our operational process. I also did not like that we are not provided any training guides once the product is built. Reasons for choosing Clariti Bought the City of Hampton template and it was inexpensive compared competitors. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ML Michael L. Salesforce Team Lead / Data Steward Government Administration ### "Great on paper" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 September 15, 2020 While this tool looks great on paper and there is definitely some custom coding that is the cause of some of our headaches, it seems as though this tool was not a good fit for us. Especially when we look into sustainability without the work of a vendor or using our very limited customer service hours. As a government entity, the price of this tool is also not economical in our long term goals considering things like the feature base, customer service hours, and functionality experience thus far. Pros The idea that there was a 'plug and enhance' tool that provided a certain functionality that we needed for our operations (applications, permits, etc.) was great. The time needed to build out objects was replaced with more time to build out and/or refine business processes. Cons The training was rough and difficult to follow. It was disheartening to hear that we could go through the training and not know everything we need to and that was said from the company itself. Licensing is financially cumbersome compared to the price of Salesforce licensing itself. With the price of licensing, it was also disheartening to know that our customer service hours were extremely limited. Specifically, the payment piece (i.e. cart, payment, fee payment, etc.) is notably confusing in terms of configuration and, to me, seemed like way too many records being created for one payment. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Clariti We were sold on the idea that we could save project time by not having to build out a number of objects and processes because this tool did that for us for the most part. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JD Jo D. IT Applications Development Supervisor Information Technology and Services ### "Clariti " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2020 Professional and caring staff, ready to help. The product means our needs and is user friendly. Pros IT is used daily by our permitting department and Neighborhood Codes Enforcement division. During the time of COVID, being able to offer permitting on-line to our citizens was a bonus for contractors and citizens. Now other departments in our City are considering the on-line functions that Clariti offers. The technical support staff is knowledgeable and responsive. Cons Integration was challenging but the team worked with us until the mission was accomplished. Reasons for choosing Clariti NA Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/89168/Clariti/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.