Pros: We put over $300,000 per month through the shop here. Having a responsive, intuitive shop system is a must have for us. As one day of production means that tens of thousands of dollars are at stake, we simply cannot accept anything else. My estimators love the data transfer, it is fast and accurate. The parts ordering module saves us hours of time a day. The ImEX technical support people have always been very responsive, they also supply and service all of our computers and network equipment. The convenience of having one company looking after all our needs just cant be beaten.
Cons: Would have liked a better deal... I guess, you have to pay for a top line product. But value is still there.
Overall: Love the custom features. We save many trees by going paperless The wireless imaging priceless!
Not a cheap system but it only took 9 months to recover the investment. It is good.