Abacus Systems

Aegis Help Desk

Who Uses This Software?

Aegis Help Desk is ideal for companies that need to provide internal employee or external customer support. It is a module based platform and each module integrates with one another for full customization.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Deployment
    Installed - Windows
  • Support
    Business Hours

Vendor Details

  • Abacus Systems
  • www.abacus-systems.com
  • Founded 1983
  • Australia

About Aegis Help Desk

Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information a


Aegis Help Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

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