--- title: "Spektrix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spektrix Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/89233/Spektrix/" page_type: "product" language: "en" --- # Spektrix Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spektrix ## What is Spektrix? At Spektrix, our mission is to provide arts organisations with the best possible chance of success. We do this by combining the newest technology with an expert support team, helping our clients grow their audiences and increase revenue. Our software is cloud-based, so all you need is an internet connection to access Spektrix. You can sell tickets anywhere, any time. ## What is Spektrix used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Donation Management](https://www.capterra.com/donation-management-software/)[Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 3% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spektrix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.spektrix.com&name=Spektrix) ## Spektrix Overview Updated August 2026 AI summary Spektrix is a cloud-based ticketing and fundraising solution for organizations of all sizes seeking to manage ticket sales, donor relations, and event operations. It combines ticket reservations, event management, CRM, reporting, and marketing in one platform, with noted customer support and integration options. Users can access mobile and web features, customizable reports, and third-party connections. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spektrix 4.5 (37) VS. [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting Price Contact vendor Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (37) Ease Of Use 4.1 (93) Value For Money 4.3 (27) Value For Money 4.3 (80) Customer Service 4.6 (36) Customer Service 4.3 (88) ## Spektrix alternatives [4.5 (1,471)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (75)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (187)](https://www.capterra.com/p/118759/Aplos-Accounting/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Spektrix Overview ### Which roles and teams benefit most from Spektrix? Spektrix is most used by box office, ticketing, and patron services teams that manage sales, reservations, customer support, and event operations. Marketing, development, and fundraising staff use it to segment audiences and track donor relationships, while general managers, finance teams, and executives rely on reporting, revenue visibility, and performance oversight. Answer based on 37 reviews Overview ### What company size and industries is Spektrix built for? Spektrix serves small arts and cultural organizations, with 94% of reviewers from small businesses and Performing Arts leading at 36%. It also fits entertainment venues and related institutions, reflected by 21% of reviewers in Entertainment and 9% in Music, alongside theaters and performing arts centers. Answer based on 37 reviews Features and Usability ### What are the key features of Spektrix? Spektrix offers event ticketing and reserved seating, with onsite, online, mobile, and print-at-home ticketing plus barcode scanning and season tickets. It also includes CRM, contact and customer databases, membership and donor management, fundraising tools, email marketing, reporting and analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Spektrix integrate with? Spektrix integrates with Dotdigital, Adyen, Zapier, and Unit4 ERP. Dotdigital is the most frequently mentioned connection, and the catalog also shows support for payment processing and automation through Adyen and Zapier, plus finance reporting through Unit4 ERP. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Spektrix offer? Spektrix provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided learning, webinars cover broader training topics, and documentation and videos offer reference materials and self-paced instruction for teams getting started. Answer based on 6 reviews Getting Started and Support ### What customer support options does Spektrix offer, and how do users rate the experience? Spektrix offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as responsive, diligent, knowledgeable, and hands-on, with strong training and follow-through across departments. Some note complex reporting or event setup can require workarounds, but support is seen as helpful in resolving them. Answer based on 12 reviews Features and Usability ### How intuitive is the Spektrix user interface? Spektrix gives box office and marketing teams a generally clear, fast interface for ticketing, checkout, and daily admin work. Many users find the layout easy to learn and efficient once familiar, but some mention a dated look, confusing report navigation, and weaker design tools for tickets and web customization. Answer based on 13 reviews Features and Usability ### Is Spektrix easy to use for new staff and volunteers? Spektrix makes everyday ticketing and box office tasks manageable, but ease of use depends on the task and user experience. Staff often learn core sales workflows quickly, while volunteers and beginners may need training. Reporting, discount setup, web integration, and complex event builds can feel click-heavy or less intuitive. Answer based on 13 reviews ## Features AI summary Based on 3,825 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Ticket Reservations** (**60%** of reviewers rated this feature as critical) - **Event Management** (**48%**) - **Mobile Access** (**44%**) Spektrix supports all three features that reviewers rate most highly: **Ticket Reservations**, **Event Management**, and **Mobile Access**. Together, these capabilities help businesses manage bookings, coordinate events more efficiently, and give teams mobile visibility into ticketing activity, allowing teams to deliver a smoother attendee experience and keep daily operations on track. Ticket Reservations 4.6 (22) 63.64% of 22 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Seating Map 4.4 (12) 66.67% of 12 reviewers that rated this feature as important or highly important For selection of seat at booking or check-in Barcode/Ticket Scanning 4.1 (13) 38.46% of 13 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Reserved Seating 4.7 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Specify type/number of reserved tickets based on seating selected during booking Reporting/Analytics 4.1 (12) 66.67% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Data Management 4.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Searchable repository of information about clients Spektrix 70 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Fundraising Management: Activities related to raising money for a specific cause - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Grant Management: Monitor application statuses, proposals and award funds - Interaction Tracking: Track interaction history by documenting conversations for contacts - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Forms: Create new forms and/or use ready-made online form templates - Online Giving: Outlet for members and visitors to submit donations electronically - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Pledge Management: Track commitments to donate in the future - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Giving: Manage and track recurring gifts - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.2 (34) 4.2 Based on 34 reviews ## Pricing Value for money 4.3 (27) [View pricing plan details](https://www.capterra.com/p/89233/Spektrix/pricing/) Basic Custom Quote Available It includes: - Hosting Support & Upgrades - Technical support and consultation. - Dedicated Project Manager - Event Value for money 4.3 (27) 4.3 Based on 27 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Dotdigital](https://www.capterra.com/p/151213/dotmailer/)[ Adyen](https://www.capterra.com/p/165680/Adyen/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (36) 4.6 Based on 36 reviews ## User reviews Overall rating 4.5 Based on 37 reviews Filter by rating 5(23) 4(11) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent DK David K. Ticketing and customer Experience Manager Fine Art ### "Orchestra Lumos (stamford symphony) review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2022 Pros I enjoy the admin interface. Whenever I need to make a change to a price band or to a fixed series, it is extremely easy with Spektrix. Cons I think that the process of refunding an order could be expanded and simplified more. There seems to be many limitations for that feature. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Mary Ellen D. Director of Development Philanthropy ### "Enjoy our Spektrix Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 22, 2022 Our overall experience has been a positive one. We launched 3 weeks before the Covid 19 shutdown in 2020 and lost some of our momentum in launching. The support staff were very patient with us as we re-opened. Pros Spektrix has been a valuable tool that allows us to have a single profile of each patron, whether they are theatre patrons, donors, members or taking part in our arts education programming. Cons It is a bit frustrating that there is such as difference in the US, British and Canadian versions, especially where it comes to automation of communications and receipting. Reasons for choosing Spektrix We chose Spektrix for a number of reasons. Primarily the ability to see all activities of one constituent in one place. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Elaina B. Manager of Special Events and Donor Relations Entertainment ### "Poor Adjustment for the Devo Dept" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 22, 2022 Our organization is still getting used to it, but our feelings over the months since going live is that the software is working well for our box office, but has been too much of an adjustment for our finance and devo departments that it's been a rather frustrating experience so far. We hoped that the switch would mean fixing the work arounds from our old system, but now things that were standard in our old system have turned into complicated work arounds in Spektrix Pros N/A. So far the software hasn't provided anything that makes our work load easier compared to what it was with our old system, and in most cases has only made things more complicated Cons Reporting is a lot more complicated than it needs to be. The criteria you can pull information on reports from is not consistent throughout all report types. I also can't pull reports based off of the payment type a person used for their transaction.Reports get pulled into excel or cvs's when I much rather have them open in the system itself so that when I want to open a customers record I could just click the link. The output column in customer lists can pull tags, but must pull all tags, not just the 1 I'm looking for and means more manual work to get a clean reportTo look at the total amounts in a campaign, we have to manually add up the value of each of the sub sub campaigns instead of being able to at a glance look at the value of the campaign and all the sub campaigns within it. For instance to see how much my FY23 Individual Campaign has raised, I have to add up the amounts of several different sub and sub sub campaigns when my old system offered that information to me without the manual work.The membership feature is not geared towards donations and is very complicated to set up. They also can not be attached to pledges like our old system could. There is no standard feature that shows how much a customer has given in a particular fiscal year. If I want to see how much a person gave in the last three fiscal years, I have to go through the complicated reporting process when I used to be able to get that information just by looking at a customers record. Switched from [Leap Patron Management](https://www.capterra.com/p/118188/PatronManager-CRM/) We switched, I believe, because Spektrix was supposed to be simpler and offer more data opportunities for our box office and marketing departments. So far that seems to be the case, but has been a frustrating experience for our development office. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Charles C. General Manager Performing Arts ### "Customer support not great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 November 22, 2022 Happy except customer support which has been very poor Pros Ease of use for the ticket buying customer Cons The help to create reports has been like pulling teeth Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Morgan W. Application Developer Information Technology and Services ### "Solid and comprehensive ticketing solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2022 I dealt with a very responsive and hands-on support team that helped me deal with any issues that arose. Pros The functionality and ability to customize is quite powerful and comprehensive, allowing us to adapt to our needs in just about every situation. Cons The web-based management application is not always intuitive and takes a bit of time to become familiar with and to successfully navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VG Vanessa G. Box Office Manager Performing Arts ### "First few months with Spektrix " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 18, 2022 So far our experience has been very positive. We continue to learn about various features and how to integrate them into our operations. Overall, we are very happy. Pros We love how user friendly the system is. Training the staff to use the software was very efficient and we seem to have less issues with online purchases. The customer service team has been quite helpful as well. Cons Due to the complexity of how our season is built, some on the event building and reporting required workarounds that are not necessarily ideal. With that said, customer service has helped us throughout this process and continues to try to accommodate our needs as much as possible. Switched from [ProVenue](https://www.capterra.com/p/154188/ProVenue/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DE Derek E. Box Office Associate Music ### "Spektrix is a flawed masterpiece" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2022 Spektrix is a joy to work with. Pros I appreciate how straightforward and flexible Spektrix is in terms of ticketing, event building, and reporting. I also really appreciate the customer service. They are responsive, informative, and very helpful. Cons Some odd crashes occur when combining various actions. They occur intermittently and unpredictably. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Melissa C. Theater Manager Non-Profit Organization Management ### "Thank you Spektrix! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2022 Pros The customer service is amazing and reporting can be tailored to give you whatever you need. Cons The system is very "Click Heavy" but you can find shortcuts the more you use it. I'm also not a fan of the Janam scanner integration. I would like to look for alternatives to make them more user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kim S. Finance Director Performing Arts ### "Spektrix Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 18, 2022 Much more user friendly than our previous system Pros It is easy to use and I was able to learn to use it in a very short amount of time Cons Canned reports do not necessarily contain the necessary data, but it is hard to customize the reports on my own Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matt M. Founder and CEO Marketing and Advertising ### "An Excellent Ticketing Solution for Venues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 18, 2022 We have implemented Spektrix for many different venues and the experience has generally been positive. They offer different options to handle the specific ticketing needs of various venues, and the support team is helpful and knowledgeable. They will work with different departments (box office, marketing, finance, etc.) to ensure that the solution meets the needs of patrons, as well as internal users. Pros Spektrix offers a feature-rich ticketing solution for venues of all sizes. Their support is excellent and the team with work through every step of the implementation process to determine the best way to accomplish the mission of your venue. We have implemented online sales of Spektrix for many venues and appreciate that they offer different ways to integrate ticket sales and other features online, depending on the specific requirements of the venue. Cons Most customers implement online sales of Spektrix using iframes that Spektrix makes available. While these are reasonably simple to implement (although styling takes some work and good knowledge of CSS), the customization is somewhat limited. As a UK-based company, some of the language used is in British English which may be a bit confusing to some patrons. The checkout process is overall well-done, but customization there is also somewhat limited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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