Spektrix

Spektrix

5 / 5 6 reviews

Who Uses This Software?

Arts and cultural organisations who sell 25,000 or more tickets each year. Hundreds of users across Europe and the USA, from non-profit arts centres to large commercial venues.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Spektrix
  • www.spektrix.com
  • Founded 2007
  • United Kingdom

About Spektrix

At Spektrix, our mission is to provide arts organisations with the best possible chance of success. We do this by combining the newest technology with an expert support team, helping our clients grow their audiences and increase revenue. Our software is cloud-based, so all you need is an internet connection to access Spektrix. You can sell tickets anywhere, any time.


Spektrix Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Spektrix Reviews Recently Reviewed!

9d6cb391f90ef89ec65830d5cf0c4051

A system which really makes a difference.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Spektrix genuinely makes a difference to day to day running of the box office with its smooth and intuitive interface. It is a very flexible system and I have found the way it can be developed to suit the requirements of the venue very useful. The marketing and fundraising functionality help not only the box office but the wider organisation. The support team has always been very strong and the fact that all updates, training and support come at no extra cost sets it apart from other systems.

I used Spektrix for many years at my last venue, and when it came to choosing a new system for my current venue I did not hesitate to consider Spektrix and ultimately select it, and again it has made a significantly positive difference to the organisation.

Overall: There have been many benefits, but this have mainly been increased speed of transactions thanks to intuitive layout, increased donations online and at box office, greater insight into customer demographic and booking behavior.

We were able to launch a new Membership scheme with multiple levels and benefits which we could not have done on out previous system.

Excellent.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really intuitive software, excellent built-in features which makes capturing & using the most useful data really easy (alongside the booking of tickets, setting up of offer codes, interaction with our website etc.)

On top of this, the support is tremendous - really helpful and great communication.

Cons: There's not very much to dislike. Occasionally it would be useful to have bespoke systems set in place, but these often are put in place, or explained well why they can't be.

Excellent customer service, great design, transformational for an organisation

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Exceptional customer service and regular improvements/upgrades, free training and tips/tricks. Really easy to use, intuitive, aesthetically pleasing design. Seamless and incredibly useful for seeing a customer as a whole through Box Office, Marketing and Fundraising

Cons: A few functionality issues ('back' button, automatic donation thank yous, etc) -all of which Spektrix are aware of and working on.

Intuitive and easy to use

May 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Spektrix for Fundraising for the past 6 months, and it functions brilliantly as a way of monitoring important relationships and keeping track of campaigns. I wouldn't hesitate to recommend it as both a CRM and fundraising management solution, as well as its main purpose as our box office system.

Easy to Use - Easy to get results!

May 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since going live with Spektrix in January 2013 the level of flexibility within the system has enabled us to reduce administration processes and increase profitability in one year we have reduced the administration time. Prior to Spektix, a lot of work was done manually. Due to this ever evolving system, more processes can be streamlined and the full capacity of the system can be achieved and enabling the customer to get the best possible experience when contacting the box office and purchasing tickets. We are seeing more and more customers engaging with the box office through our website. The marketing interface within spektrix is very dynamic from the segmentation of our customer database to reporting back in a visual and easily read format e.g. a breakdown in customer behaviour over the past 6 months broken down by postcode allows our marketing department to strategically target groups of our current customers as well as the audience we have yet to reach. Understanding our audience more has become easier with the use of such a powerful tool. These types of reports can be used to influence programming decisions.

Outstanding

May 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Spektrix for just under two years and could not be happier with the software or the unlimited support that we receive. I would not hesitate to recommend Spektrix to other arts organisations and venues.