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Comarch Loyalty Marketing Platform

Reviews of Comarch Loyalty Marketing Platform

4.4 (7)
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Comarch Loyalty Marketing Platform Reviews

Showing all 7 reviews
Overall
4.4
Ease of Use
4.1
Customer Service
4.4

About Comarch Loyalty Marketing Platform

Comarch Loyalty Marketing Platform is an end-to-end, AI-powered solution that today’s companies can use to increase customer lifetime value, drive brand awareness, and boost profits. It allows users to deliver personalized CXs across multiple touchpoints, as well as to build, run, and manage immersive B2B, B2C, and B2E loyalty programs and marketing campaigns that go in line with their customers’ needs and expectations. Learn more about Comarch Loyalty Marketing Platform

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Showing 7 of 7 reviews

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THI THU HIEN T.
Deputy Director Lotusmiles
Airlines/Aviation, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 30, 2023

"Reasons why we chose Comarch Loyalty Solution"

Overall: Very happy to use and interact with the technical & commercial team😊.

Pros: Very agile system will well designed core functions that accomodate our program need + a very efficiently supportive team.

Cons: I dont find any functions that we dont like.

Reasons for Choosing Comarch Loyalty Marketing Platform: CLM meets our business requirements technically & commercially.
Switched From: Digital Investigator
Deepak P.
Head of Loyalty Program and CRM
Oil & Energy, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 2, 2024

"Good and easy"

Overall: The product is pretty good for managing currencies, and raffles and couponing etc.

Pros: COMARCH is very easy to use once you get a hang of it depending on the version that is being used. The latest version is very user friendly.

Cons: There may be a dependency of the organization's tech stack to work in tandem with COMARCH, this needs to be taken into account while designing the architecture.

Alternatives Considered: Antavo
Reasons for Choosing Comarch Loyalty Marketing Platform: The overall product bundle and costing was budget friendly.
Juan Paolo T.
Service Owner
Telecommunications, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
October 18, 2023

"Making a difference through Rewards Management market leadership"

Overall: COMARCH has shown true partnership by being as involved as they can to provide solutions and recommendations to achieve the company's vision. The Product roadmap, albeit a bit late on the modernization (such as redesigning the product into a true microservice solution), shows innovation remains to be at the forefront. Application of Global Practices allows the product to evolve and keep up to par, therefore allowing the customer to likewise remain ahead.

Pros: Ease of rollout and a true separation of Rewards Product Catalogue allowing business users to perform Rewards SKUs, and mechanics without needing IT intervention

Cons: Cost to host and maintain the Platform is high vs what the enterprise needs today. We are not fully using all of the capabilities of the platform but the cost is for the full stack even if not in use.

Reasons for Choosing Comarch Loyalty Marketing Platform: Market Leadership, application of Global Standards, Innovative roadmap
Reasons for Switching to Comarch Loyalty Marketing Platform: Old Product lacks innovation yet the cost is not commensurate to the capabilities it brings to the table.
Jerome P.
Director and Head for Globe Rewards
Telecommunications, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 17, 2023

"Globe Rewards with Comarch "

Pros: I like that we can track the redemptions of our customers at real time. It is also easy to manage and navigate through the platform.

Cons: Some capabilities from our side still needs to be integrated to the Comarch platform which limits some of the capabilities that we can do. But with the right time, we will be able to integrate with them majority of our platforms.

Huy D.
Manager
Airlines/Aviation, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 22, 2023

"Comarch loyalty platform review"

Overall: Satisfied.

Pros: Powerful capability on business rules configuration. Product easy to use.

Cons: Rewards functionality is not really dynamic

Suryaveer S.
Head of Loyalty
Oil & Energy, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 14, 2023

"Comarch Loyalty Management Review"

Pros: Well rounded platform with great features

Cons: Pricing a little on the higher side compared to others

Rishabh V.
Senior Executive Loyalty Operations
Oil & Energy, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 15, 2023

"Financials"

Pros: Program Management is at utmost quality.

Cons: Comarch can work on financials as compared to other Loyalty platforms across. Since Comarch services are little more on higher side as compared to others.