Who Uses This Software?

Organizations of any size seeking a research platform that delivers the insights that drive real change, momentum, and growth.


Average Ratings

199 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/one-time
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Qualtrics
  • www.qualtrics.com/
  • Founded 1990
  • United States

About Qualtrics Research Core

Qualtrics Research Core (RC) is the the most trusted enterprise market research platform in the world to capture, analyze and act on data. Our flexible platform features make it easy to build beautiful, complex surveys with state of the art features. Track consumer behavior across diverse segments, benchmark your company versus competitors, conduct complex academic research, advertising and product testing. You are in control. Have our team of industry experts help you get started today!


Qualtrics Research Core Features

  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management

Qualtrics Research Core Reviews Recently Reviewed!


Survey platform with the most functionality, although drawbacks for some research designs.

Jan 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Out of the all the survey platforms I have tried (survey monkey, wufoo, google forms etc.), Qualtrics has the most flexibility and functionality, without compromising the intuitive, user-friendly layout. Building surveys is painless, and when building more complicated surveys, I never hesitate to call the support team because of the short wait time and COMPREHENSIVE, USEFUL HELP.

Qualtrics allows our lab to create, share and score surveys EFFICIENTLY.

With the `Library, we can store surveys, blocks, and questions, which can be copied, edited or referenced in future projects. We have a personal libraries, and shared lab library.

`Scoring saves us days of data cleaning. We can score a survey multiple times for different categories we create (ex. categories like Depression Score, Hopelessness Subscale Score). We also can customize the point value of the question items. This is important when the Likert Scale does not follow 1-5, or when a question needs to be reverse coded. When we need more advanced/customizable calculations we use embedded data (ex. converting sum to word labels depending on cutoffs). With scoring features, data can be expertorted and ready for analysis with VERY MINIMAL data cleaning.

Before I explain the cons, I want to lead with saying support is always open and grateful for feedback and has even reached out to speak with me about what features I would like to be added.

Cons: Although useful, scoring is cumbersome, and confusing. 1. 'Scoring' does not automatically set the items point value based on how it is recoded (items need to be reverse coded when inputting AND scoring). 3. Scoring does not stay with a survey when added to library 4. Scoring also has glitched numerous times not allowing me to create new scoring categories. Support has yet to reach out to me about a solution (over 8mns later).

Embedded data (ED) also causes issues. 1. ED is case sensitive, so you must be very careful when inputting ED in logic or piped text. Often my logic is not working, or data is wrong, simply because I have an extra space at the end of my ED. Qualtrics should add the ability to choose ED you set from a dropdown eliminating this problem 3. ED has glitches for me not allowing me to view certain dropdown options in Survey Flow (also unexplained by Support)

Survey flow is also quite cumbersome. When working with a complex survey (a lot of logic/branches/ED) it is hard to navigate. Survey Flow should have a side bar of levels for easier management. Survey flow would also benefit from having a 'checker' for incorrect logic or ED, keeping me from having to use the trial and error method.

Other features I would like to see to the platform, 1. conditional formatting for email triggers. 2. ability to breakdown a survey report by individual 3. ability to link surveys reports together to look at data over time (ex. weekly report of anxiety symptoms).

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I've been using Qualtrics for over a year and all I can say is WOW!

Nov 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The intuitive, user-friendly interface makes building surveys a breeze. There are many different question types to choose from so it's easy to find one to fit your needs, and additional survey options (such as branching, embedded data, customized messages, email triggers, and more) make the instrument very versatile. Qualtrics is also modern looking and mobile friendly, and I have seen survey response rates increase since its inception.

I have had the pleasure of working with several Qualtrics employees during implementation and found them to be extremely helpful and professional. No matter what I ask, they deliver, and quickly too! Even when I think I have a problem they can't solve, they come up with a solution that works. I also appreciate that the product is constantly evolving and making improvements based on customer feedback.

Cons: Depending on the amount of data, the Report interface can be slow to load. Also, when exporting reports to a word document or PDF, the graphs sometimes appear blurry and can be difficult to read.

Overall: The product is intuitive, easy to use, and the online training videos made the system easy to learn as well. Implementation went very smoothly thanks to the Qualtrics employees that worked with us on setting up single-sign on and our more complex surveys. The surveys look modern, and the questions are versatile (which makes it more fun to take surveys). In my opinion, this has led to higher response rates, overall. It's also easy to analyze the data and send out reports.

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I love experimenting with new ways I can use Qualtrics every day!

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I literally use Qualtrics for everything but surveys. We use it as a form tool, quizzing engine, LMS course enrollment, and so much more. If you want to capture any type of data from a customer and literally do anything you want with it, you need to take a good look at Qualtrics.

Cons: One feature I wish was available in Qualtrics would be the ability to use 'Switch' statements in the survey tool. It's set up so that you have to use tons of 'If' statements to set embedded data (variables) to specific data.

Overall: We have started to use Qualtrics and its API to capture data from users and then pass that data into our other systems. We have been developing so many ways to automate processes on our campus and Qualtrics is becoming the engine that drives the automation, but also the main interface for the end user. For example, we have been using for self enrollment for certain faculty development courses. A faculty member goes to a registration page, which is actually just a Qualtrics form, fills out a little data and then clicks the Registration button. The faculty member is then automatically enrolled in the selected course in Canvas. That's just one small use case that saves a bunch of admin time.

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The Gold Standard

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Where to begin? Qualtrics is truly the gold standard in survey software. They have built an exemplary product over the years and keep adding more inventive features to be a whole system solution. Unlike other softwares that are either easy and basic with limited functionality or powerful with a steep learning curve, Research Core is both easy to use at a very basic level and has the power to handle any sophisticated needs you can think of. I've yet to run into a way to survey that the software can't pull off.

Cons: The only thing I can think of is one time that I found an incomplete answer in the knowledge base, but that's me REALLY trying to think of a negative.

Overall: Another thing to consider when evaluating Qualtrics is that they have an incredible support team. From your account manager, to your success manager, to the random people you connect with within the support organization, everyone has been stellar. I know that if I have a problem or even a random question, they will make sure I'm taken care of. It's a great relationship and they really care about each of their customers on an individual level.

A very powerful survey application, very intuitive to use! Extremely flexible, superb support

Sep 04, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The broad variety of question types, the generally intuitive inteface that lets you start simply, but encourages you to explore its more poweful features. I like the ability to easily get data out in a variety of formats (SPSS, CSV, etc) and add Tableau support was a huge plus!!! The ability to customize the look and feel is very nice, and the flexible distribution options (email, anonymous links, etc) work very well for us. The ability to embed objects in the GUI Editor is awesome, we have built training, teaching modules in Qualtrics without advanced tech help just because the tools are so easy to use!!

Cons: the Table of Contents tool is limited by rules put on place for surveys. We'd like to see educational options settings that would allow more creative use of Qualtrics for educational use.

Overall: great survey tools obviously, but we have built some wonderful educational applications as well

Without the flexibility of Qualtrics we would never have even tried to create these apps on our own.

Qualtrics: More Than Just a Survey

Aug 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I love how granular you can get with every type of action you want to perform. You can use general methods for logic, or create your own with ease. Qualtrics is can be generic as you want, or as customizable as you need.

Cons: I wish Qualtrics wouldn't charge for additional question types. For example, add the form upload and signature question types, you have to pay a fee for each.

Overall: Qualtrics is much more than survey software. In fact, I use it for everything but surveys. I've begun the creation of Quick-Help support tool that is powered by Qualtrics. A user is taken down specific path based on his/her individual needs. After entering the needed information, emails are fired off to the people who can fulfill the user's request. The ability to use Qualtrics as my own kind of ticket support system is crucial to fulfilling our users' needs in a systematic and efficient way.

Recommendations to other buyers: www.qualtrics.com/support is the source for everything you need to know about this amazing software. This page has excellent how-to videos and other documentation to help you get up and going.

Versatile solution that capably supports my organization's online data collection needs

Jul 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It handles all phases of the online data collection in a variety of modes, whether surveys are distributed by email, posted online, shared via social media, etc. Developers make constant improvements and welcome input from users. It includes a lot of lesser-known but very handy features that improve the experience for survey respondents and researchers alike. Although it's mainly point-and-click based, it does allow some customizations with html, css, and javascript for those who are familiar with them. The design control is user friendly; with Qualtrics it takes little effort to create visually appealing online surveys and forms! Finally, in an enterprise account like ours, the number of different options that can be enabled and disabled for users sets Qualtrics far apart from other tools I've used.

Cons: I would like to see a little more customization available for standard respondent messages, and enhanced validation between numeric fields and with calculations. Bounced email diagnostics would also be very helpful to have.

Overall: Streamlines and expedites the collection, analysis, and dissemination of large volumes of data across the organization, putting staff in closer control of their projects.

This product is offered to students and staff at my university to use through our single sign-in.

Jun 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Trackability and ease of statistical evaluation when you're not a math-minded individual. There are plenty of "how-to's" and user instructions for producing high quality surveys quickly.

Cons: How the contacts work for adding more contacts to a signal distribution. Also, there is some trouble in getting the import function for .csv files for contacts.

Overall: As an Outreach Clinician on a college campus I frequently have to get opinions, interests, and availability of multiple contacts in a variety of demographics and as a user I am able to share others contact databases and view ongoing projects. Using this as an RSVP function allows me to gather interest, plan events, take reservations and easily reach out to respondents who have/have not responded (but it would be easier it more contacts could be added to ONE distribution after the fact to reduce the number of them that have to be sent when there are stragglers.)

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Excellent experiences with Qualtrics!

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: This software is very easy to use. When working with people with various skill levels, it's nice to have a system that anyone can learn. We really like the variety of question types and the ability to create custom reports from the data.

Customer service is also outstanding - whenever I've had an issue, they've been able to talk me through it fairly quickly. The support reps are very well trained. The support site is also great.

I also know from past experience that Qualtrics does look at suggestions sent by users , and I appreciate that they have implemented changes to the system based on user feedback. Because of that, I always encourage people to let Qualtrics know if there's an issue or if there's a feature they'd like to see.

Cons: We're a non-profit and it's a little pricey; I wish they had smaller packages for non-profits and small organizations, or monthly options for some features (i.e. SMS messaging - we only need this a few times a year.)

Overall: An easy to use system that not only collects data, but allows us to also create reports - both reports that we can export, and reports that we can share via link.

Powerful survey tool with user-friendly interface

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality of Qualtrics has dramatically improved over the past five years. There is now much more flexibility in customization, saving questions to blocks and libraries, analysis and reporting, and even appearance. There is a big range of question types and lots of options for customization for each question, and it's easy to drag-and-drop to rearrange the survey. There are some powerful analysis tools and you can easily download your data in different formats (CSV, TSV, SPSS, XML, etc.).

The user/survey-taker side is clear and has been problem-free for our needs.

Cons: Can sometimes run into issues with scrolling and saving changes to surveys when using Qualtrics on my iPad.

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Excellent Platform

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The analytics options for performing certain data manipulations in the system before exporting data makes developing reports a very quick process. I love the chat-based support function as well.

Cons: I find it odd that when removing (decrementing) cases from data sets, as I always do to remove preview data, that the time that the system takes to update numbers is rather long. I chatted with product support one day and was given a work-around (i.e., add an embedded data survey block in survey flows), but is still odd.

Overall: In this day and age, having mobile-friendly administration of data is key. This massive organization uses many data collection products/vendors, but Qualtrics is the only that I know of which works mobile administration into processes so easily

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I have been using this program for about 5 years and find it to be essential to my business.

Jul 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Software is fairly intuitive and support group is great at answering questions quickly. Customer support has really improved over the years. You just have to call to get a person quickly. Generally very knowledgeable.

Cons: Takes some time to get familiar with the software. Online chat is slow probably due to lack of staffing. If you want help you have to call. They add new things constantly, hard to keep up, but that is actually a good thing.

Overall: I am able to conduct research for customers that I used to contract for. It helps my business and keeps me up to date on a number of new methodologies. I am focusing on B2B customers now and this is a very helpful tool for both conducting surveys and analyzing the data.

Qualtrics, while a little tough to get a hang of, is incredibly functional and adaptable.

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like the most about this software is that once you get a hang of the smaller quirks and settings, you are able to do incredible things in terms of survey design and distribution. The ability to design complex experiments with logic branches and switches that are triggered by the number of people that have taken the survey or even answered a specific question in a specific way is extraordinary. Even with all of this that I've mentioned, almost everything is done without the need of knowledge of javascript - something very intimidating to many.

Cons: What I like least about this software is that it has a rather shallow learning curve - that is, it takes a long time to get used to its quirks. Slowly but surely you will become comfortable, but it is only once you have taken the time to read through their guides or done enough trouble shooting yourself.

Overall: I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design!

So versatile, easy

Mar 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely versatile, easy to use, extensive knowledge library (university).

Cons: At first glance their workflow is different from other survey software vendors out there. But reading some articles on how to achieve advanced survey objectives, it totally makes sense.

Overall: I've been using survey software for almost 10 years now. We recently switched to Qualtrics from Fluidsurveys (acquired by SurveyMonkey) and have absolutely no regrets. Building surveys is extremely easy and their library with predefined choice options & questions is a real time saver. Via their API we are able to present survey results directly to clients through our own platform. Yes, maybe Qualtrics is a bit more expensive than other SAAS solutions out there, but I haven't seen any organization delivering support as good as they do. We are a small professional services firm and at first I thought Qualtrics was (purely) focused on large enterprises. But honestly, I feel like a real valued customer.

Recommendations to other buyers: Before you start building your first survey, please watch some of their "How to" videos. This will get you up and running in no time.

Formatting a survey on your own is easy even for more complicated tasks.

Jun 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's flexible. It has options for online and offline surveys. Importing questions from previous surveys is seamless, editing and reordering questions is simple. There are built-in features for a wide range of question and response situations. Qualtrics overs 24-hour support and tutorials for complex programming tasks to get you the design you need. The support staff are professional, friendly, fast and knowledgeable.

Cons: Ocassionally I've run into glitches and had to delete and re-enter questions to get rid of an issue. Editing (and re-editing) wouldn't fix the issue.

The Best...Simply the Best!

Aug 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the people the best, but the software is intuitive and easy to use. It's like and Apple product, you don't really need a manual to use it right out of the gate.

Cons: I don't like finding out that something changed when I log in. I would rather have been told ahead of time that things were changing and I should expect X Y or Z.

Overall: I always get great service and support from the support line. They are focused, professional and help to solve any issue that I have.

Recommendations to other buyers: Keep hiring great people and communicate more proactively. You have a great product. Don't lose sight of the power of relationships. Your people and your communication style drives great relationships.

Very intuitive, easy to customize and use, user friendly and best research tools

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Features & Functionality (many options available, easy to select & use)

Printed Report (customization)

Initial Report (Dashboard look & feel)

Easy DIY Customization (look & feel, survey flow, report)

Best Customer Support Ever!! ^^

Cons: Signature & file upload (additional step require to download instead of usual downloading of raw data)

Printed Report (unable to display all rows for text entry at times)

Initial Report (not easy to customize, rooms for improvement as compare to Printed Report)

Contact list (time consuming to upload data with other languages)

Qualtrics is a sophisticated, reliable and very user-friendly software that I use every day!

Jul 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The feature of Qualtrics I like the most is that the sky is the limit in terms of it's versatility. One can make a very simple, straight-forward survey or one can use sophisticated logic and make a very complex survey. This versatility allows me to use Qualtrics for any job I have.

Cons: In it's current state the Insight Platform reporting features are less-than ideal. They are making progress and things are getting a little better, but there is a long way to go. I still am not able to customize my graphs using the reporting tool like I really need to do.

Above and beyond

Aug 02, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Engineers are open to changes and challenges, upgrades and upsets :)

Cons: The newer reporting system only allows one question per page, so reports can be very long, we sometimes have 300 questions~

Overall: The Support group is amazing. No matter when I call they are kind an caring. You can hear the smiles in their voices and each one seems to really love their job. Yesterday and today Mark helped me with a particularly involved survey flow, and his suggestions and information led to the best outcome for us. And of course, the annual summits are unbelievable!

Recommendations to other buyers: Make sure that you present all of your unique requirements / features needed to get the best results.

Qualtrics tool's and services are amazing! The tool is efficient and customer service is world class

Jul 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The technology is user friendly and the customer service is world class. I have colleagues and individuals from other industries always asking me about this technology. I have been able to increase my productivity and the quality of work deliverable with Qualtrics. My team has been able to accomplish much more than we could have imagined in such a short amount of time.

Cons: I'm a tough customer but this is one of the few products that I couldn't find any cons. I'm impressed.

Overall: I have been using Qualtrics for over two years and it has been one of the most useful tools I have ever used in regards to marketing research and business analysis. The technology is user friendly and the

Recommendations to other buyers: If you're interested in research, business analysis, market research, inquiring customer satisfaction, and delivering high quality reports with a click of a button...this product is for you! I don't think there is a product like this on the market. Even the customer service/support team is world class. Thank you Qualtrics!

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Essential Tool in the Research Arsenal

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I am a research-active academic who frequently conducts research via both survey and experimental methods. Qualtrics is an essential tool in this process. I found the learning curve to be gentle, allowing me--without prior experience or time spent reading detailed instruction--to quickly assemble surveys with various if/then branches and other formatting needs without much time or trouble. The same is true of my experimental work, with the Qualtrics platform allowing me to easily randomly assign participants to different versions of my surveys. Despite the ease of use, the platform also allows some pretty powerful customization using custom coding and formatting. I've taken advantage of these additional advanced features in the past and have been impressed.

As opposed to some other competitors in this space, I also like the Qualtrics branding stays in the background when participants follow the link. Custom branding is allowed so that your own branding can appear on the landing pages.

Cons: I know it may not be particularly helpful, but in my experience using this platform I have yet to find something that I dislike.

Near Perfect Tool for Data Collection

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how versatile this tool can be and how easy it is to customize data gathering so that the data path can't be "guessed." The best part is that it can be used as a simple survey, or as a more complex/robust data engine that gathers and analyzes to deliver new insights. The options to export results in a variety of outputs (i.e. excel, PDF, etc.) is helpful depending on the occasion and desired presentation of the data.

Cons: While I listed this as a pro, the export function does create off-formatted content on occasions. For example, graphs and organization of content isn't always on point and can sometimes be fuzzy or off-centers/looks different than how it was originally put together. Other than this small glitch, there's nothing else that really bothers me. Works great for its intended purposes.

Capterra loader

Great survey software

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is a very powerful program for creating and distributing surveys. On the surface it is fairly user-friendly, however, there is a depth to this program beyond what you see on the surface that can be incredibly useful. That said, customer service is really amazing and is willing to quickly assist when there is a question about doing something with the program that is not just your standard survey creation.

Cons: It is difficult to understand the depth to this program without some significant time spent or communication with customer service. The settings/tools are a bit kluge unless you fully understand the "language" of survey creation and the research it supports.

Overall: Our University owns an enterprise license for this software program so it is readily available for our use. Recently I had difficulty with a survey b/c the results were not reflecting what we thought we had done with the distribution of it. That said, it was user error and through GREAT customer service we discovered what had happened and chose to close it out and distribute a second one that was formatted correctly. I have now used this program for well over four years and would highly recommend it to anyone needing a survey tool for gathering data/information. Great program!!

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This software helps me tremendously with our university departmental data. I highly recommend it!

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is intuitive. The data and analysis and reporting features are very helpful and easy to use. Sharing is nice. Integration with other products is useful as well.

Cons: As much as I like new features that are rolled out regularly, it is nearly always an additional cost and very costly at that. I see cool things and then realize that it is going to take a big meeting with our university to even consider the huge cost.

Overall: Ease of use and good reporting.

Qualtrics Survey Software

Aug 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Versatility. We use it for class registration and follow-up evaluations.

Cons: It would be nice if we could consolidate duplicates on more than just email because many of our participants share an email with each other or use them to register their employees.

Overall: The software is very user-friendly and versatile, and the customer support is very good. The new platform makes it even easier than it was when we started using it.

Recommendations to other buyers: It's the best solution we have found for the many things that we do to gather and store data.

Qualtrics is awesome

Aug 11, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has great functionality. Qualtrics provides exceptional training and tips. The customer services is outstanding.

Cons: There are some limitations in the area of question design. Specifically with options for how you would like responses.

Overall: Besides having a great product, I have consistently had excellent service with Qualtrics support. Of the many different survey software packages I have used, Qualtrics is the most nimble, intuitive and useful.

Recommendations to other buyers: It really is the best out there.

Easy-access questionnaires

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Qualtrics is pretty powerful, yet it remains "accessible," with a very easy learning curve. At its essence, it is a backend for designing questionnaires. Basic features include your typical types of questions (multiple choice, radio boxes, checkboxes, free-text entry, etc.). Advanced features include display logic and sub-questionnaires. You may distribute via email invitations and monitor questionnaire completion. Finally, it has some rudimentary analysis tools that can give you some descriptive statistics. Export options include .CSV, if you want to get the data into Excel or some other tool for more complicated analysis.

Cons: Don't try to do anything fancier than descriptive statistics. But you can export data pretty easily to do analysis and/or visualization elsewhere.

I love the software.

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate and get things done. I love using the software because there a lot of options I can use to meet my research needs. The improved version looks nice too.

Cons: It is so slow moving from one tab to another. It doesn't have the open in a mew tab option too. It would have been so much helpfull if it had the later function.

Overall: It keeps my research organizationed. The different options makes it easy to work with.

Qualtrics, Surveys for researchers

Oct 06, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for Researchers

Cons: Quotas

Overall: We used qualtrics for product prototyping, and to create business automated processes. We've even used it to diversify classrooms. Do NOT compare them to Survey Monkey! They are so much more. It's not just about the interface. It's about the Data analytics.

Recommendations to other buyers: Get this product and use it immediately. Take advantage of the native email system built within. If you rely on your own email system you'll be missing out on much of what the product can do.

Great survey platform which can be customized and includes many useful options

May 21, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Option to add Javascript

Very flexible with many options

Great support

Works well for consumers

Integrates well with web services

Great preview, including for mobile

Cons: Adding javascript is possible but not very convenient.

In some cases, the website does not provide information (for example when closing responses in progress, it's not clear when all responses are closed)

Many export formats is a plus, but variable names are not consistent across formats

I have encountered bugs several times in the past.

What would I do without Qualtrics?!

Jul 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely user friendly program. Powerful platform to field surveys with any and all question types. I have gotten extremely helpful, knowledgeable, friendly service with my questions about survey design, account issues, and email recruitment very time that I have contacted the Qualtrics support staff.

Overall: Qualtrics Insight Platform is a vital tool for my research and teaching. I have fielded numerous surveys, and Qualtrics has had every feature I needed for any question type I wanted to include and any panel design I wanted to utilize. Also, the Qualtrics support staff has been willing and able to help me with any question I had about complex survey designs. Finally, Qualtrics is so easy to use that I teach my undergraduate students how to design and administer surveys for one of my classes.

One of the best survey tool in the market

Feb 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Qualtrics is a very intuitive and user friendly tool to build and launch a survey in few minutes.

It offers the possibility to use different question types and logic in the survey flow. It's easy to build the questionnaire you need using its set of functionalities. There is the possibility to track respondents and send reminders, through email invite. Support team and e-learning platform are offering a first class service.

Cons: For the time being there better tools for Conjoint Analysis and Max Diff analysis.

Reporting functionality is ok, but could result most proficient to download raw data to build visualizations with other tools.

Overall: Advanced survey functionalities

Best in Class survey software

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very user-friendly and powerful. It can do almost anything you like. In addition, the support is very helpful in terms of letting you know how to get some of the advanced features working.

Cons: Working collaboratively at the same time with a colleague is not possible.

Overall: My overall experience has been positive.

Qualtrics is one of the most user friendly pieces of software I have ever used.

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User friendly, but very capable of doing complex steps. The help documentation is very thorough and easy to use.

Cons: A little hard to understand where to go to find help documentation now with all the products showing up. We just have the Survey product and you need to use the Research icon to get to help for Surveys.

Qualtrics and Vocalize do what I need and do it well...

Mar 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Powerful and easy to use. I wad able to easily construct a survey, distribute out and setup a powerful dashboard to visualize the results.

Cons: Some parts are complex and a little buggy. The online documentation is not always complete. Reports could be more intuitive. Dashboards should be sharable without licenses.

Capterra loader

Always Excellent Customer Service!!!

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, Great Help / Knowledge Base information.

Cons: N/A I have not been able to find any issues that would make me change from using Qualtrics!

Overall: For many years utilizing this software, it has only improved! The ease of use and flexibility it second to none! Its collaboration features are great. It functions well with other programs for data analysis.

One of the best priced and best developed survey tools on the market

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The functionality and ability to create comustomized surveys with Qualtrics is beyond that of any other software I've used. I think what makes Qualtrics stand apart from other programs is that is can be used and appreciated by novice tech users to skilled coders. If you want to make a quick-and-dirty survey tool, it's got you covered. If you want to use API and embed your survey into your website and receive real-time data analysis, you can do that, too. The ability to buy a single subscription for your entire organization can make this very cost effective, too.

Cons: I've only contacted Qualtrics customer support once for a connection issue I couldn't resolve on my own. Unfortunately, they rely on the email us your issue and we'll get back to you method of troubleshooting (albeit, along with a plethora of FAQs), and I never received a response. It seems like that happens more often than not (and definitely more than it should) when using this type of customer support method.

I use Qualtrics to collect applications for scholarships and use the data for reporting.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the ease of using Qualtrics. The interface is very user-friendly and quite self-explanatory. I can add as many questions as I'd like and customize them individually. I love the ability to look at responses in real-time, without waiting until my survey is complete. This system as allowed me to streamline our scholarship application and reporting processes, instead of doing the two separately.

Cons: I think the software is great, however, I would love the ability to personalize the design layout. Sometimes our surveys can look very cold and general, so it'd be great to add more color, etc. I do not think this outweighs all of the great things Qualtrics does, it would just be a way to put it on the next level!

Overall: I have the ability to create a survey and distribute it almost immediately! I can also copy previous surveys so I'm not "recreating the wheel". This has made my life much easier and made the most of my time in terms of surveying. It's great to have this software at my fingertips and ready to go at all times!

Robust, Yet User-Friendly, Online Survey Platform

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As a researcher, I've built my fair share of surveys. Qualtrics makes this process incredibly easy. With some minimal time invested, I was able to create surveys with complex skip logic, mixed variable inputs, and more. What's more, I was able to monitor when people were filling out the survey, how many surveys were currently open but incomplete, and I could automatically schedule surveys to open and close on certain dates. Once closed, I can download all of the survey results as .csv or .xls

I can't imagine research without this tool.

Cons: This is a minor nitpick, and one that isn't entirely fair, given what Qualtrics set out to do. They aimed to create a simple, intuitive, user-friendly interface for creating and distributing online surveys. But the cost of simplicity is complexity - some more imaginative survey options aren't available. Further, Qualtrics, from what I've seen, doesn't offer descriptive statistics or rudimentary analysis of survey results. However, exporting the data into Excel, SPSS, or any other statistical software makes light work of this analysis, and Qualtrics never billed itself as an all-in-one tool.

As survey software goes - this is the most complete!

Jul 18, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ther are many things I love about this piece of software, but the two that stand out are its research core and real-time online sampling. Being heavy into numbers and "big data"... this software platform provides the market researcher a depth not found in many other platforms. The power on its computational abilities is the real power behind the brand.

Cons: A fairly steep learning curve for a novice or first-time research project manager. It is also the kind of platform that will perform so many more things and can - if the user is not careful - provide an information overload to that user.

Overall: Real-time calculations and the ability to make changes on the fly to your survey. It can be adapted to customer feedback activities and be turned around and then used in a research & development environment... not many products have this flexibility.

Qualtrics equals excellence!

Jul 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Right from the start when I was learning to use the Qualtrics software, the design of the interface was intuitive and the ability to program a basic project could be understood in very quick time. The customer support has also been excellent.

Cons: At this stage of my usage of Qualtrics (i.e. still quite early), I have not found anything I dislike about the product.

Overall: As a new researcher, the Qualtrics survey software has not only been a valuable design tool, it has also contributed to my understanding of what I am doing with my project. I am not the most IT-literate person getting around, but the user interface is intuitive and simple to use. Those features that I was unable to use properly could be figured out using the tutorial information that is available. When I couldn't figure it out, the support staff you can ring were amazing - not only did they help me with the more complex programming I had to do, they first had to decipher my questions which were not always well communicated. They did all this with a sense of humour and a great attitude. I cannot recommend the software and the support highly enough.

The Qualtrics Insight Platform is superior to other platforms our company has used in the past.

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and very intuitive. I love the library where you can learn to use any functionality within the tool. When I can't find answers in the library, the tech support area is available to help. The techs are always easy to understand and have always been able to resolve any questions that I have. I have used both email and telephone methods for tech support and have had superior results both ways.

Overall: It is easy to use and very intuitive. I also like that updates are made to the software based on feedback from the users. I have been told before when I asked about a feature that it would be turned in for future enhancements.

Capterra loader

Best tool to develop online survey

May 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My university has Qualtrics subscription and I have been always using it to develop online survey forms. One of the best feature according to me is the many if-else conditions that be easily put in Qualtrics without much fuss.

Cons: The analytics part is not quite intuitive. It took significant time for me to figure out how to visualize the responses quickly and effectively. This part can be improved.

Our students love Qualtrics

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Qualtrics is an excellent tool for researching and collecting information. We use this with our clients and with our students. It is easy to use and you learn from using the application, you do not need any special training or special knowledge to be able to use it. Also, we have never received any complaints or feedback from any of the people we have surveyed. In the past we used a tool that caused a lot of problems and it was not easy to use, which did not give us any productive results, but we have never had any issues with Qualtrics.

Cons: It gets a little confusing when you want to add several criteria to questions. The idea behind that function is actually great, but the way it is set up is actually hard sometimes.

SJFC is using Qualtrics

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything; support, knowledgebase, reliability

Overall: It has been over 7 years since we started using Qualtrics on the college campus and it has been a wonderful experience, support is consistent and always responsive. The product is very stable and most recently contacted to ask " how can we help you work better/smarter".

Qualtrics is a delightfully powerful survey tool

Mar 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is the best in the business. Feature requests are taken seriously. The platform is clearly designed for ease of use.

Cons: A bit of a learning curve for some more advanced functions.

Overall: At my organization, we conduct surveys for a range of clients with different needs, population sizes, and levels of sophistication. Qualtrics tools allow us to offer a range of products and services to our clients with limitless customization.

Recommendations to other buyers: Knowledgebase is stellar.

Capterra loader

Amazing software for marketing survey

Oct 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The dashboard is crisp, simple and very user-friendly. The best part is that the tool is mobile friendly and you can organize your survey efficiently. I liked the customer service too as they are quick to resolve all queries.

Cons: The survey tool doesn't show whether the survey email has been read or not, however, it certainly displays whether a survey is in progress or has been completed by a respondent.

Overall: This software was used by our firm for a primary market research project and helped us gain market insights. It is very convenient and performed efficiently for our business purpose, thoroughly impressed

Intensive Analytics!

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: There are some great back end features in Qualtrics. You can analyze data in so many ways, track responses so easily, and view analytics quickly!

The ease of creating a survey is amazing! The actual creation process is so user friendly that it really is an awesome software to use.

Cons: Sometimes, the analysis portion of this software is a bit tricky. Definitely a learning curve to this, however if you export all results into a CVS form on Excel and use a Pivot Table to analyze, that's also easy! I'm just still learning the software though, so I'm sure that there is a way to do that within the system.

This is a fantastic product with a fantastic company behind it!

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is fairly intuitive and easy to use. I love the ability to go in and alter the look and feel on my own (with a previous vendor we had to open a ticket for any little change). It has opened the door wide open for our voice of customer program on all platforms!

Cons: Because there are so many options and ways we can do things, there is a bit of a learning curve for someone like myself that is new to the industry.

Overall: Options and ability to control what I want to do and when, with very little (if any) developer assistance.

Outstanding

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's an awesome way to make extra cash for your opinions.

Cons: It's so awesome, I have no cons.

Overall: This service is really awesome. I love how it pays you just for your opinion. These are great people to deal with and their. Customer service is outstanding. A+ to that.

Recommendations to other buyers: N/A