# Labgen LIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Labgen LIS the right Laboratory Information Systems (LIS) solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/89383/Labgen-LIS/reviews

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Labgen LIS

4.5 (13)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Labgen LIS

Ease of use

4.3

Customer Service

4.2

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Rudy H.  
CLS Clinical Laboratory Scientist  
Research  
Used the software for: 6-12 months

### "Excellent, robust, very reliable system "

September 17, 2024

5.0

I love this system! Reports are colorful I like how the molecular reports include the antibiotic and it's action!

Pros

Easy to used and able to customize reports. Also webportal for clients

Cons

some information can't be included on labels like date of collection and doctor's name

Switched from

[Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/)

It was a very dull system with reports and always gave us problems. The hotline number wouldn't help as much

Review Source

JD

Jeremy D.  
IT Manager  
Medical Practice  
Used the software for: Less than 6 months

### "A+ from day one"

September 17, 2024

5.0

Overall experience with Labgen has been great. From initial talks with sales staff to implementation with technical staff, Labgen has delivered on all promises. Our lab mainly uses the Tox and MolDx modules which are robust and deliver exactly what our customers want. I would recommend Labgen to any and all labs looking to streamline their LIS processes.

Pros

Ease of usability, report customization and seamless transition

Cons

I do not have any cons at the moment. I am writing this review less than 6 months into use.

Switched from

[Apollo.io](https://www.capterra.com/p/158696/Apollo/)

We needed to reduce monthly cost for LIS processes.

Review Source

VR

Verified Reviewer  
Lab Manager  
Mental Health Care  
Used the software for: 2+ years

### "LIS - Labgen Incompetent Services"

April 23, 2019

1.0

Pros

When the software works it is sufficient.

Cons

The employees don't seem to understand the software or how to install anything. Took more than 2 months to setup the LIS for 3 instruments, that was done in 2 days with another company once we left them. The customer service is a joke, and the company is seemingly lazy and incompetent.

Review Source

MR

Mustehsan R.  
Information Technology Officer  
Hospital & Health Care  
Used the software for: 2+ years

### "Robust Functionality and Positive Support Experience"

September 20, 2024

4.0

Overall, my experience has been very positive. I find the customer support to be generally responsive and helpful, with a few exceptions, as is common in any service.

Pros

The system offers robust functionality and is highly customizable to meet diverse needs. Additionally, customer service is good ensuring that any issues or inquiries are addressed promptly and efficiently

Cons

I believe the user interface could benefit from a redesign to improve its overall look and usability. Additionally, there are certain functionalities that should be integrated as standard features within the system, rather than having to be requested or customized separately. These enhancements would greatly contribute to a more seamless and efficient user experience.

Review Source

VK

Vahe K.  
CTO  
Hospital & Health Care  
Used the software for: 2+ years

### "Vic with Magic Owl Labs"

October 8, 2024

5.0

I have worked with Labgen from 2014. The Comtron team was able to accommodate all of my requests.

Pros

Flexibility, multiple modules, web portal

Cons

Recurring monthly fees, lack of management report options

Review Source

EM

Ethan M.  
Director of Clinical Operations  
Medical Practice  
Used the software for: 2+ years

### "Labgen Review"

September 17, 2024

4.0

Overall, \[sensitive content hidden\] are very easy to work with and have been a major help in all LIS aspects.

Pros

The customizability of Labgen is very convenient and allows for internal building of panels and tests. Labgen developers are very knowledgeable about the product and are able to make good recommendations regarding beneficial additions to an individuals system.

Cons

Sometimes it can take a while to get requests addressed and quoted out.

Review Source

JY

Joanna Y.  
General Laboratory Supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "Great product"

September 27, 2024

5.0

Overall great experience with comprehensive functions

Pros

we have used Labgen for a few years. we find it comprehensive and practical.

Cons

IT service can be better and more prompt

Review Source

mM

michelle M.  
Lab manager  
Medical Practice  
Used the software for: 2+ years

### "Lab Manager "

September 19, 2024

5.0

Pros

How awesome the customer service is and when we have an issue how quickly they resolve.

Cons

The cost for the service I understand you guys deliver a great service just wish the cost was a little lower.

Review Source

NE

Natalie E.  
Operations  
Medical Practice  
Used the software for: 1-2 years

### "Small Laboratory LIS Experience"

September 18, 2024

5.0

Lab staff and lab manager find Labgen to be user friendly and a good product for our small lab.

Pros

User friendly LIS for a small laboratory.

Cons

Sometimes there is a delay in customer support.

Review Source

AA

Alex A.  
CEO  
Hospital & Health Care  
Used the software for: 1-2 years

### "LabGen Review"

November 15, 2022

5.0

Fantastic LIMs company. Customer service is great, pricing is competitive, and the software is robust.

Pros

LabGen is robust and simple to use. The integration capabilities coupled with the order entry interface is among the best we have used in 10+ years experience. The reporting capabilities are also extensive which is critical to our business management.

Cons

At first it looks overly simple to the naked eye. But once you dive the software is intricate yet maintaining a degree of simplicity.

Reason for choosing Labgen LIS

Overall functionality and customer service.

Review Source

SB

Solomon B.  
Executive Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "The Perfect Lis"

July 22, 2020

5.0

Labgen LIS, really serves its needs really well and my experience has been amazing with them so far and we are really happy with them so far.

Pros

Being in the healthcare industry i come across lots of software, Labgen LIS, will practically bend backwards for its customers needs, always available and with a very quick responds and always very helpful support,

Cons

i think that Labgen LIS, can improve with their view and user friendly looks

Review Source

RM

Rebecca M.  
client services  
Medical Practice  
Used the software for: 2+ years

### "great customer service"

July 1, 2020

5.0

Clients and doctors enjoy our online services and have easy access to view there patient results in a timely manner. Great staff and support team is excellent . I would recommend to colleagues .

Pros

Very easy to use software, navigation is smooth and hassle free.

Cons

nothing negative to say about this software.

Review Source

MC

Mark C.  
Director - IT  
Hospital & Health Care  
Used the software for: 2+ years

### "An excellent LIS system"

July 1, 2020

5.0

Pros

The Comtron LabGen LIS system is very easy to use and support is always available to answer any questions about the product.

Cons

I would like to see a version available for MacOS and iOS.

Review Source