--- title: "DrChrono Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DrChrono the right Electronic Medical Records solution for you? Explore 492 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/" page_type: "reviews" language: "en" --- DrChrono 3.9 (492) [View alternatives](https://www.capterra.com/p/89392/drchrono-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of DrChrono Ease of use 4.0 Customer Service 3.6 ## Pros and Cons in Reviews AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting.“ February 12, 2026 AK Andrew K Owner - Clinic DirectorAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues.“ November 13, 2025 Am Alfiya m Software EngineerComputer & Network Security, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like the set of features they have - compliant to data safeguarding standards, managing historical customer medical history, effective scheduling and management of appointments“ August 31, 2024 AB Ahmad B MDMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation that make daily use inefficient.“ October 30, 2025 LF Larisa F Nurse PractitionerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Many customizable features for documentation and notes which can be used for a variety of medical practices.“ June 25, 2026 AK Andrew K Owner - Clinic DirectorAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps.“ November 13, 2025 JF Jeffrey F OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It worked for me for many years until I decided to use a different program that was more specific to my field.“ May 2, 2026 CH Charbel H ChiroHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic.“ January 30, 2026 ## Showing most helpful reviews Showing 1-25 of 492 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tracy N. Bookkeeper Management Consulting Used the software for: 2+ years ### "Easy to use program with great support" May 25, 2018 4.0 Pros I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road. Cons The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming. Also the reporting was very minimal but has gotten better through the years Review Source JD Jay D. Chief Operating Officer, Physician Medical Practice Used the software for: 1-2 years ### "DrChrono is Inconsistent at Best" August 28, 2023 4.0 I lost patients because of DrChono's inablity to work well with Collectly. Patients were being double billed or billed for things things that they had already paid for. To correct this we had to cancel Collectly and work a lot of hours to remove the billing issues from our end. On top of that we lost patients because they were billed for things that we told them that they were going to be receiving a cash discount on. Pros I liked being able to work with an iPad on it. Their big claim is that it was designed for use through ios systems and iPad. I feel like they put a lot of effort into it at first and have not progressed since the iPad was first released. The bottom line is that it could be sooo much better than it is. Cons The meetings with the Apollo+ team. They did not listen to us on a consistent basis. After attending meetings for 3 months and telling them the same thing for several weeks in a row, I gave up and just tried to do as I was told. We had to basically cancel Collectly because it did not function as advertised. My patients received bills from Collectly the same day as their appointment before my biller could enter their copays. I LOST PATIENTS BECAUSE OF THIS DRCHRONO. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing DrChrono I thought it would work well with IPAD and ios. It did, but Athenone would have been a better choice. Review Source YE Yasmina E. Physician Medical Practice Used the software for: 2+ years ### "Terrrible EMR" December 28, 2025 1.0 It was very user-friendly at the beginning up to 10 years ago. Things went down slightly until their recent sale of the platform to a new company, where it took a downward slide in quality. Pros Nothing is of value with this EMR now. We are constantly struggling to save time and money with it. stay out of this EMR if you want to have a smooth office EMR. Cons Unavailability and unreliability of tech support are the major problems. They are now locking you into an entire year of contract without telling you, and increasing their premium without giving you a chance to transfer data to another EMR. Review Source AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 6-12 months ### "Cloudbase application " February 12, 2026 4.0 Overall, drchrome application is user frindly and makes word very efficient. We have been using drchrome for a while and i can say that its multifunctional for the enterprise. Pros DrChrono application has been very useful and creates great value for money. It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting. Cons DrChrono application demands a huge deal of wife data. Probably due to its cloud base or might be due to data volume of our teams see devided. Review Source MS Moisey S. owner Alternative Medicine Used the software for: 2+ years ### "Poor customer support and lack of respect to your current clients " December 16, 2024 1.0 Very poor support system. Takes them 3-5 business days to respond to a simple issue. Billing system is also very poor. Pros The scheduling is ok but everything else is hassle. Cons I hired a doctor and for me to add him i had to sign the contract for 1yr. He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there. So image paying $$600/month for a provider who's no longer practicing. After speaking to their executive team, \[sensitive content hidden\] stated it would be a breach a contract which is complete bullshit. very disappointed Alternatives considered [POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/) Reason for choosing DrChrono nad Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) i thought it was more interactive and easier suppport system Review Source SA Shahla A. MD Medical Practice Used the software for: 2+ years ### "Slow speed and poor Customer service " April 3, 2024 1.0 Very Unpleasant. There are no consequences of their flaws even though we have bear financial cost of their system slowing down in the middle of a very busy day. Pros I really liked DC when I first got it in 2018. For the past 2 years, it has become a nightmare. My only problem is that I have no many notes and medical records that I can’t change EHR easily otherwise I would do it today. Highly unreliable and too expensive for poor quality. Cons Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars loss as providers were unable to see patients but we still had to pay them for their time. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant didn’t have the billing integrated in it. I highly regret it and I want to go back to Valant again. Review Source Response from EverCommerce April 19, 2024 Hi Shahla, We appreciate you writing in and understand your frustration with the downtime we have recently experienced. We sincerely apologize for the impact this has had on your practice. Our team has been working diligently to mitigate these issues and has a solution in place. Please don't hesitate to reach out with any questions - we appreciate your business! AH Adam H. D.C. Health, Wellness and Fitness Used the software for: 2+ years ### "DrChrono is not worth the high cost" April 14, 2024 2.0 Second worse EHR platform I’ve ever used. Will NEVER recommend!! This is a close first-worse with Epic EHR. Pros 1\. HIPPA compliant. 2. When their system is not crashing or updating, notation is good for the most part. 3. I like being able to schedule patient’s from my phone app. Cons 1\. Customer and tech support are 0 help! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE!’ 2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved. 3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Hired onto new office. The owner DC was using Dr. Chrono and did not want to switch. Review Source Response from EverCommerce April 19, 2024 Hi Adam, Thank you for your review. We'd be interested in learning more about the difficulties you are having to see how we can help. If you haven't already, please reach out to your Account Manager so we can further assist. We thank you for your business! Edward G. owner Mental Health Care Used the software for: 2+ years ### "downtime" November 4, 2022 3.0 Unintuitive, clunky, unreliable. On the bright side, DrChrono has a lot of potential to do a lot of things that it doesn't realize due to poor customer service, bugs, and very poor user experience. Pros The e-prescribing module is the most user-friendly part of the EMR. It isn't great, however. It would be better if it would save prescription that were pending signature for signing later. Cons The frequent downtime, slowdowns and bugs are the #1 headache of being a DrChrono end user. Yesterday it ran so slow for 6+ hours that it was impossible to send controlled substance prescriptions. It was almost impossible to save notes. Appointment weren't getting saved to the schedule. It would take on the order of minutes to open a note. There are other glitches, like appointment reminders getting turned off, buttons disappearing, and new diagnoses getting added to patient charts. For example, many of my patient charts were automatically updated with diagnoses of ADHD and schizophrenia. There are lots of other quirks and problems: if you delete an appointment from the calendar, the note disappears from the chart. The chart shouldn't be that fragile! Reason for choosing DrChrono Peer recommendation. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant was worse. It was more limited and buggy. Review Source Response from EverCommerce November 14, 2022 Hi Dr. Edward, We appreciate your review and feedback! We know the downtime that occurred recently was frustrating, and we appreciate you bearing with us while we worked to get everything resolved. We are sorry to hear about the issues you are having with patient charts and want to be sure we work to get this corrected. Have you submitted a support ticket yet? If you haven't, you can do so here: https://support.drchrono.com/hc/en-us/requests/new If you have submitted a ticket but are still having issues, please send us an email to marketing@drchrono.com with the support ticket number and any other information you think might be helpful. We appreciate you being a part of DrChrono and look forward to further assisting you! Regards, The DrChrono Team SW Sherri W. Owner Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Was good, new company is a failure " June 7, 2024 2.0 Horrible. Do not consider. It is not the same company we started with, or the same customer service. This company truly does not care about the consumer or correcting their issues. Pros Was great the first 3 years. Now that new company took over it’s a disaster. Cons Claims processing is completely horrific. Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months. There is no real support anymore. You cannot talk to a person. It takes weeks to get a response. And their staff is incredibly uneducated in claims billing. We never had these problems before. Even appointment scheduling had been an issue with losing data recently. They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. I did not sign a contract with the new company. They refuse to speak on the phone. Their customer service is non-existent. They couldn’t care less if you are happy with the service or not. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing DrChrono Features. Integrating pictures and photos into notes Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Had more features that I was looking for in documentation. Review Source JD James D. M.D. Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not use this software product" December 11, 2020 1.0 I purchased this software for my primary care practice, the features seemed to fit very well. After eight months, and $10,000 paid, I have no product. After paying over $5000 to my existing software product to package the data onto a thumb drive, they were never able to extract the data. The TechTeam was clearly inept, inexperienced, and woefully lacking in training, experience, or knowledge. Countless hours and a small fortune, they were not able to put my data into their system. I contacted my current software vendor, Quest Quanum, and it seems the data extraction problem was unique to Dr. Chrono. They strung me along for several months, while I was paying monthly fees in anticipation of getting a new EHR software, without any real transparency. Now they are demanding all the money for the two-year contract. When I stopped payments and demanded my money back, they told me that they had hired a third-party for data extraction but it would cost me more money. Pros Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software Cons Very poor customer support, and lack of knowledge by support teams Reason for choosing DrChrono On the surface the integration of multiple platforms seemed to be very good. Review Source lG lauren G. office manger Hospital & Health Care Used the software for: I used a free trial ### "Easy to use" February 27, 2025 3.0 Pros Its easy to navigate and self teach without calling support constantly Cons Support takes FOREVER to get back on a ticket Review Source EL Ellen L. NP Health, Wellness and Fitness Used the software for: Less than 6 months ### "I can finally breathe" December 1, 2024 5.0 Overall experience has has been great! \[sensitive content hidden\] who who worked me to set everything up was a wonderful instructor and answered all my questions. She was accessible if I had questions outside of the instruction time. I also had another issue and they helpe me to understand to correct the issue. Pros Once I have used it I can navigate easily. I am srtill learning but it has been working great! Cons There really isn't anything I dislike. It's just learning everything. I do wish they had a user guide. Review Source Response from EverCommerce December 10, 2024 Hi Ellen, We are so glad to hear DrChrono has made a positive impact on you and your practice! We know implementing a new software can have a learning curve, but we are glad to hear our team has been supportive along the way. If you never need further assistance, our Support Center has great step-by-step guides and training videos which you can find here: https://support.drchrono.com/home. Thank you so much for being a DrChrono user! Best, The DrChrono Team JB Joseline B. Pediatric Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Dr. Chrono has been my favorite EMR of all time" February 4, 2024 5.0 LOVED the EMR Absolutely can not financially sustain the money we are loosing to billing not able to collect. However, if I had any say in this I would simply figure out a different billing system - and make this work but it's just not up to me. Please feel free to contact me if you ever need a sales person for South Texas/San Antonio area at \[sensitive content hidden\]; cell phone in US is \[sensitive content hidden\]. Pros I absolutely love charting, creating shortcuts for patient education, sending prescriptions and reviewing my patient's medical history. Cons Medical billing has to go. We are not making any money at all using this system because the billers just are not understanding the health insurance companies pay out their medical claims. And so until the billers are located here in the US with prior experience in collecting claims from our insurance companies - Dr. Chrono will not be sustainable. Review Source Response from EverCommerce April 19, 2024 Hi Joseline, thank you so much for your review! We are so glad to hear you've had a positive experience. We are happy to chat with you about your billing experience to help create more efficiency as well. Please let us know how we can help! TW Teya W. Doctor of Nurse Practitioner Hospital & Health Care Used the software for: 6-12 months ### "No Customer Support" July 27, 2024 1.0 All DrChrono cares about is the contract and they do not care about their software working or doing what they said and showed it would in the demo. Trying to work with them to get to a solution was unsuccessful. Also, it was very difficult to get ahold of the customer support as well. This has cost me many patients due their software not working, including OnPatient. I will actively show any one that wants to know how they respond to their customers. I have emails with screenshots and closing out tickets without developing a solution. Pros The salesperson was very good, but was not accurate on what the functionality of DrChrono. Cons Customer support was absolutely horrific. We had many questions and issues and put in help tickets with screen shots and emails from patients about issues accessing the scheduling function, medical forms, and not being able to checkin online. All of these tickets were marked as resolved even though nothing was resolved despite submitting more tickets for the same issues. All we were told was that it looked fine on there side and there was no problem. After six months of trying to get all of this fixed and functional it was never fixed. The only thing that was consistent is them taking my payment. You will have to sign a contract and we would have had to go to court to get out of the contract that they were on breach of and we determined it was cheaper to pay them then fight it. We paid six months and did not use them and I glad to be rid of them. Reason for choosing DrChrono The functionality shown in the demo was above all other products we saw, but the actual product you get does not match the demo. If you are thinking we were shown the top level and we did not get that one. The answer is no, I was very specific to demo the functionality of the level I was willing to purchase. Review Source Response from EverCommerce August 23, 2024 Hi Teya, It's disappointing to hear your experience with DrChrono was negative, and we thank you for taking the time to express your concerns. We will be following up with our team to investigate this further. Please let us know if we can be of further assistance. Best, The DrChrono Team HK Hamid K. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Spiraling down" May 12, 2019 3.0 I think DrChrono needs to get their act together and address critical issues. To constantly asking customers to add "suggestions" in the "community" page as a deterrence from addressing real problem gets old. Pros It is 100% cloud based and ability to use iPAD Cons After DrChrono 10 years of service, you'd expect certain abilities to be fully functional. - Filing claims is a nightmare. Every time we load up the CPT codes, i get ERROR SAVING and then we have to start all over again. We spent the last 6 months asking for resolution, no luck. They say we are the only one who has that problem. It is cloud based, not sure why it would be on end when 4 different computers in 3 different zip codes give the same error. Every claim has to be redone over and over before we get through. - They don't have any trouble charging the credit card monthly, but we have asked to speak to a manager numerous times, and six month later, we still don't seem to get one to call us back. - When you batch a claim before SUBMITTING to insurance, the CASH patients are mixed with the insurance ones, making it exhausting to filter through one by one. They don't have the ability to separate the two. Other EHRs we used didn't have that issue. - They don't have the ability to FLAG you when you do not meet the minimum time requirements on certain modalities. Other EHRs would flag you before you sign off the notes. - Certain important features available in the Desktop are not in the ipad or iphone, the most basic one of sending a prospective new patient a link to get onboarded. - A lot of ERRORS when doing real time eligibility checks, we constantly have to reach out and ask them to fix it. - These are just few of the long list of issues. Review Source Response from EverCommerce June 4, 2019 Hi Hamid, Thank you for your feedback. We do appreciate you taking the time to submit software feedback to us, and our engineering team is actively looking into your requests to ensure we can make these changes. However, since our software is cloud-based we are not able to make changes on a global scale without thinking of all users. Your account manager has also had consistent calls with the main provider from 12/2018 to 3/2019 and a call scheduled with you this week which your team was not able to attend. Please let us know when we can get in touch. Regarding your feedback for the iPad vs desktop functionalities, please note that due to various back end reasons there are limitations that each device offers thus there is a discrepancy between the tools. However, since this is a cloud-based software please note that any information entered within the devices will automatically be visible. Thank you for your detailed feedback and we look forward to speaking with you! DrChrono Team KD Kofi D. Doctor Medical Practice Used the software for: 1-2 years ### "Good but could be a lot better" May 2, 2018 3.0 Pros 1\. It has a very elegant and eye pleasing layout which is the main reason I believe I tried this software. Navigating through the system is overall intuitive and generally easy to use. 2. It has a great functionality with the IPAD and that is why it has been awarded the best system on the IPAD. I don't even use my lap top to see patients. I use my iPad and then I supplemented this with my lap top. Most functions that are done on the laptop can be done on the iPad. This includes setting electronic prescription. In fact, some things are better done on the iPad such as reviewing the records and chart. 3. Electronic prescription is easy. 4. The system has a great fax capability with ability to fax almost from any screen and to fax most documents. 5. Dictation: The interface with dragon is decent although could be better compared to other EMR. The M-mode dictation that comes with the program is great. While the recognition is slightly below dragon, the M-mode dictation has the advantage of being portable as it is used with the iPhone are iPad. The downside, however, is that he cannot be used on a laptop. However, I really like the M-mode feature and use this more than dragon. 6. Cloud base which can be accessed from anywhere where there is internet and from most devices. ( It cannot be accessed from none appple Smart devices - Smart phones or tablets). 7. Notes and documents are automatically saved in an external third party cloud base ie BOX. This is actually a very good feature as a backup to have a access to our clinical notes and documents. This is of vital importance in cases where access to drchrono is not possible such as going to another system. The downside to this, however, is that certain parts of the chart (phone messages or email messages for example) are not stored in this third party system Cons 1\. Lack of awareness of what a true legal chart is: As much as I like this system, this is the main reason why I may have to leave and find another system. They are totally clueless as to the difference between what a end-user sees in the software and what the complete chart looks like when requested from an outside source. There is a huge difference and the company do not appreciate this difference. If an outside agency (DEA, medical board or an attorney) ask for the complete medical records, the clinical notes and documents stored at the BOX account can be easily exported. However, communications between you and the patient by phone or email are not stored in the box account and not included in this information. When I have spoken with them about this, they inform me that I could simply print each phone or email encounter. This however is completely ludicrous - as in supposed the patient has 100 phone or email encounters. For unknown reasons, in refilling the same medications from visit to visit, it simply takes it out of the medication list that is generated in the complete dictated notes. This gets very confusing especially for an outside agency that is reviewing the chart. Its is completely confusing as to what medication the patient is taking at the time of the visit. For example, if I have a patient who is on OxyContin 80 mg twice a day, gets a refill on this medication, it takes it off the medication list in the completed dictated note. This creates mass confusion. The way it appears in the signed completed note, is as if this patient was not on any opioids at all, but then all of sudden, I prescribed them a very high dose of 80 mg OxyContin twice a day. (This would be malpractice). This creates absolute confusion especially if my chart is being reviewed by the medical board or the DEA. Furthermore, the signed dictated note does not include the number of medications prescribed. So for example in the case of this person who was getting OxyContin 80 mg twice a day, the note does not include that the total count of the prescription given such as #60 or #480. This makes a difference to a DEA offcer who is reviewing the records. Again, when I have discussed this with drchrono, they simply state that review of the medication history in the software can tell this information. However, they do not recognize that the only thing an outside chart reviewer has access to is signed clinical notes and not the complete electronic medical records. Again, this shows that they are clueless about difference of what the software end-user sees and what an outside reviewer has access to. 2. Templates are still in their infancy and generally they are limited compared to other EMRS. 3. Customer service: They responded very quickly to support tickets. Generally, if there is an major system wide issue it get results rather quickly. For other issues, it tends not to be resolved in a timely fashion or not at all. Review Source Response from EverCommerce May 14, 2018 Hi Dr. Doonquah, Thank you for your feedback. We appreciate the list of product features that have been working well for you. We are very proud of our award winning cloud-based EHR platform. As for the challenges you’ve mentioned, I would like to clarify some of the points that you may not be familiar with below: Phone call logs: You do not need to print/download each phone call to log it into your box account. You can print a full record of communication by patient in the patient communication report (under reporting tab). Once this is created you can upload it as a document for it to sync to box or manually include it as an additional document. Your account manager will reach out to show you. You mentioned DrChrono templates are limited but the flexibility and customization capability of DrChrono EHR is one of our core strengths compared to other EMRs. We’ve heard many compliments from both big and small practices how powerful they are and the type of productivity boost our templates bring to their practice. I see that your practice is not currently utilizing our template capabilities to its full potential and that can be easily resolved by our account manager. If you have an ideal template you would like to have in the system we can absolutely build it out for you! Additionally we have released many new template features such as charting by exception, which allows you to set default settings on the template and you can then chart the exception rather than the rule. I also see you do not have any templates set as persistent. This setting can be applied to any template and makes the information charted persist from one visit to the next. Many providers find this to be helpful especially if they frequently copy/paste the same notes. Thank you for your feedback on our customer service. We do take all of your feedback very seriously and we want to assure you that we have invested many new resources into our customer service team and plan to make many changes to improve our support. Your account manager is always a good resource for product related questions so you are using DrChrono to its fullest potential. She will reach out to you to schedule a call and answer any questions you may have. She will also provide product demonstration and be able to review how you are using DrChrono EHR. Regarding the medication refills, please note I have escalated this to our development team. We appreciate your feedback. DrChrono is known for our agility in product enhancement and we are always looking to improve our EHR quickly and frequently unlike other EMRs that take a long time to upgrade their system. Thank you for your detailed feedback and we look forward to speaking with you! DrChrono Team MA Michael A. Director of Operations Used the software for: 2+ years ### "Great Foundation, Good value - Feedback is not heard" May 24, 2018 4.0 Pros Web interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful. App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface. Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be. The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns. Cons DrChrono does not have empathetic listening skills for business concerns, outside of the billing staff. Any and all criticism is dismissed and blamed on the user (see their responses to reviews here). Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests from clients). Support tickets are routinely closed prior to problem resolution. They do not allow you to call in to support for assistance, and often it seems like staff does not read the initial problem request as you have to repeat yourself 3-4 times (and get escalated) until you reach staff who can assist with anything beyond the most basic issues. Issues that impact ability to handle patient care or conduct business are not escalated appropriately. Even if a change they make to the system results in mission critical failures, there is no option to quickly escalate to an appropriate stakeholder at DrChrono. Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients. Review Source KJ Kristina J. Office Manager Medical Practice Used the software for: 6-12 months ### "Non Existent Technical Support - If the program isn't working you are out of luck" March 13, 2018 2.0 NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER Pros Digitally receiving e faxes Fairly easy e-refills Price point is competative Custom appointment profiles are nice Cons 1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again. 2) You cannot write a note in a patient's chart without creating an appointment. 3) The SOAPNOTE set up is just strange. 4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue. 5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart. 6) Electronic lab results and uploaded lab results cannot go to the same folder. 7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not. Review Source Response from EverCommerce March 20, 2018 Hello Kristina, We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management team holds regular account reviews to provide product updates as well as document any feedback you may have. Our marketing team also sends out our Account Review Request emails to our customers so that we can proactively touch base with any of the customers that want to have their account reviewed or to answer your questions. In terms of technical support, we respond to most of our online support tickets within 1 business day. Moreover, there are numerous knowledge base articles that can answer most of your technical questions. Our sales line is dedicated to the sales team and not our customer support so it is not the right number to call. If you have any other questions or issues, please do not hesitate to contact us directly at ehr@drchrono.com or reach out to your account manager. Thank you for your feedback and we look forward to hearing from you. -DrChrono Team JC Jessica C. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Responsive Support, and an Improvement-Focused Team" December 4, 2019 5.0 My regular interactions with DrChrono's support staff and management team were consistently wonderful. The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases. Pros DrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office. The customer support is absolutely the best part of DrChrono. It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients. Each page provides a great deal of information. It's worth investing the time to learn how to make the most of the software. Cons There was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience. Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software. It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant. While it's technically possible to manage inventory in DrChrono, there are better services out there. Review Source CS Charles S. M.D. Medical Practice Used the software for: 6-12 months ### "Hind sight is 2020- Don’t Do It" July 15, 2019 1.0 Highly disappointed in the company. Pros Patient reminder system and appointment scheduling. Cons Many promises were made prior to going on board and I was highly excited about getting up and going. There was a lot of difficulty reaching technical support for immediate and not so immediate issues. My staff had to spend many man hours to get the proper paper work for billing of Medicare once we found out that they were dragging their feet. We could no longer wait on them getting everything in order. The issue with Medicare still has not been completely resolved to date and Medicare is one of our major carriers. Had we not intervene the present progress would not have been made. There were numerous emails and telephone calls placed only to get the usual response that they were sorry for the inconvenience and would solve the issues. You can believe that there were no problems charging the credit card on a monthly basis. The initial monthly contract agreement increased substantially and the service never came up to par. I am totally disappointment in the company and will not be renewing my contract. Ample time was given to vent my frustrations on the phone and at the end of the conversation I would be told the usual which is that they would resolve the issues. I can honestly say that that Drchrono has caused us a lot of frustration, valuable time and waste of my money. Like others have mentioned Buyer Beware. Review Source Response from EverCommerce August 12, 2019 Dear Charles, Thank you for reaching out to us. We take our customer feedback and user experience very seriously. We apologize for the challenges you've been experiencing. Your concern has been escalated to our Customer Success management team and I believe they already tried to get in touch with your practice. We appreciate your patience as we work through your requests. Please do not hesitate to reach out to us at ehr@drchrono.com. Best, The DrChrono Team VR Verified Reviewer Physician Medical Practice Used the software for: 2+ years ### " Very good, support can be faster, down time is a problem, what is better?" April 22, 2020 4.0 Overall, I don't think there is a platform that is a better "value" for your money from BOTH a practice management and charting prospective. If you take the time to set up your system properly, it will work very well for you. Unfortunately, with their fast growth they are having server issues that is slowing the system down at time. This should be resolved and there should be less downtime. Pros It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct). Cons Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be. Review Source RE Richard E. Physician Medical Practice Used the software for: 2+ years ### "Do not trust Drchrono, will not deliver what they promise, you can never get in contact with anyone " December 14, 2021 2.0 If it was not so painful to start a new EMR I would dump them When they bill you the invoice is confusing, it says amount due, but that is not what you owe They lied to get us to sign up then forgot us completely, have never delivered the obstetrical chart we were promised Impossible to contact them, all done by email, you get a return email they have generated a ticket, but that is the end, no one ever gets back with you Pros The Gyn chart is not terrible, it is usable if you use yearly exam for everything otherwise, med, allergies, surgeries do not carry over I pad voice recognition is fair Cons OB chart is dangerous, you would have to look in 10 places to get a picture of what is going on, no problem list no flow sheet Review Source HO Hugo O. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Had a good run but it's time to move on." November 15, 2019 4.0 Overall, my experience with DrChrono is neutral. It started off as a great product but went downhill quickly towards the end. Pros When we initially became a user we loved the customization of the software. Even though it was geared towards medical professionals we were able to create daily note templates, appointment templates, etc. that were unique to our chiropractic practice. Cons Ever since a software update earlier this year (2019 at the time of writing this) the software has been slower and floundering in certain areas (i.e. daily note generation, scheduling, and authorization tracking). In addition, the support provided by DrChrono went from being top notch to lacking in that we would wait for up 24 hours before hearing from someone only to have our issue not resolved. Alternatives considered [Herfert Software](https://www.capterra.com/p/41283/Herfert-Software/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing DrChrono To be honest, price and customization. Review Source Response from EverCommerce December 6, 2019 We are sorry to hear about any technical problems that may have impacted your practice. Please feel free to reach back out to your account manager so that we can swiftly resolve any issues you may still be experiencing. We look forward to hearing from you! BM Bella M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Great EHR" February 15, 2017 5.0 Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it. Pros Being able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices. Cons One feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts. Review Source LM Lee M. Physician Medical Practice Used the software for: 2+ years ### "Simple, Powerful, Intuitive, Affordable" February 24, 2017 5.0 I am a family physician in private practice. I have been using EHRs for almost 2 decades, and DrChrono for over 5 years now. DrChrono's developers are constantly evolving and improving their product in response to customer feedback. Their customer-support and training staff are excellent. They have a great library of short "how-to" videos for self-training. DrChrono's subscription plans are very affordable, and I have found no other EHR that offers more bang for the buck. Pros •ease of use (intuitive user interface) •all physician and nurse documentation can be done from iPad •built-in speech-recognition •easy to customize templates •large library of templates •continually updated "how-to" videos on their YouTube channel as new features are rolled out •friendly, patient trainers and tech support staff •extensive Mayo Clinic patient education resources •optional comprehensive medical billing services Cons •The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase. •100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age) •clinical decision support features are inconspicuous and difficult to navigate •knowledge-base articles are sometimes out of date •Mayo Clinic patient education resources are not well-indexed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.