# DrChrono Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DrChrono Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/89392/drchrono-Practice-Management --- # DrChrono Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DrChrono ## What is DrChrono? Experience superior efficiency and health record integrity with seamlessly integrated cloud based EMR, patient engagement, and billing in DrChrono’s integrated platform. Take your charting to the next level with best in class clinical tools on iPad, iPhone or web with full charting capability, along with telemedicine, lab ordering, e-prescribing and more. With pre-built customizable medical forms and smart shortcuts, you can speed up your charting and focus on your patient care. ## What is DrChrono used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Top alternative Featured Overall rating Based on 489 user reviews Reviews sentiment Positive 74% Neutral 10% Negative 17% Pros & cons Quick learning and efficient operation Intuitive and visually appealing interface Frequent glitches and system downtime Lack of direct phone assistance Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DrChrono?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.drchrono.com&name=DrChrono) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DrChrono 3.9 (489) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (489) Ease Of Use 4.5 (708) Value For Money 3.7 (394) Value For Money 4.2 (578) Customer Service 3.6 (450) Customer Service 4.3 (644) ## DrChrono alternatives [3.9 (1,362)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars Highest Rated [4.8 (499)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (623)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/89392/drchrono-Practice-Management/alternatives/) ## Who uses DrChrono? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Quick learning and efficient operation 85% positive reviews out of 99 Most reviewers indicate ease of use allows fast onboarding, simple navigation, and efficient daily tasks without extensive training. Frequent glitches and system downtime 84% negative reviews out of 81 Most users comment bugs and issues cause lost data, slow performance, crashes, and unreliable updates impacting daily operations. Shahla A MD, 51 - 200 employees. "Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still." Intuitive and visually appealing interface 89% positive reviews out of 35 Most reviewers describe user interface as straightforward, attractive, easy to navigate, and accessible across devices. Lack of direct phone assistance 80% negative reviews out of 41 Most reviewers describe phone support as unavailable, requiring email tickets, slow responses, and no immediate help for urgent problems. Extensive in-house customization options 91% positive reviews out of 34 Most users comment customizability enables tailored workflows, specialty-specific forms, and quick modifications for diverse needs. Restrictive and confusing contract terms 93% negative reviews out of 27 Most users report contract issues include difficult cancellation, unexpected renewals, and limited flexibility when service problems arise. Sherri W Owner Physician, 2 - 10 employees. "They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 2.7 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. HIPAA Compliant 3.6 (27) 66.67% of 27 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 2.8 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 3.4 (24) 37.50% of 24 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Medical Billing 2.3 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider E-Prescribing 3.0 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically DrChrono 125 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests A record of all activities within the system, including user access, changes made, etc. Before and after photos of procedure(s) Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Manage contact details and communication with clients Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Electronic signing method that validates the authenticity and integrity of a digital document Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of drug information such as name, brand, appearance, etc. Process of automatically notifying clients when payments fail to ensure invoices are paid Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another A paperless claim form that is electronically shared Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) Database of frequently used, popular workout routines Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Intended to be used by cardiologists Serves chiropractic practices Software specialized for dermatologists For family practices Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation Designed for medical spas For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. For obstetrics and gynecology (OB/GYN) practices For medical practices that specialize in the diagnosis and treatment of eye disorders Serves Optometrists Specialized software for Orthopedic practices Designed for pain management practices & departments Designed specifically for physical therapy practices For plastic surgery practices Intended to be used by podiatrists Designed for primary care doctors/facilities. Must serve psychiatrists/psychiatric practices Intended to be used by urologists. Determine clinically appropriate and cost-effective medications and therapies for patients To scribe and interpret the written words received from online or offline inputs Compliant with healthcare rules and regulations around the world Compliant with HIPAA, which sets standards for sensitive patient data protection Support for uploading and retaining image files in the cemetery records database Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Track and manage inventory levels to maintain proper supply Store and view prior invoices for each account/client Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free Receive lab results electronically Ability to chat online in real time Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Alerts/warnings for potential allergies or interactions triggered by medications Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Track and monitor patient no-show rates Allow users to create, edit, and sort multiple notes Track and organize on-call shifts Certified for healthcare IT products based on the results from ONC-ATL Send personal messages to clients or attendees In-person, onsite registration Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Track and organize physician schedules and pertinent information Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Manage the pre-registration process Enables medical providers and/or patients to electronically renew existing prescriptions Customizable notes that help healthcare professionals document and track patient progress Generate quotes or estimates for customers Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Sample files or documents that could be customized as needed or used as is Tools to help therapists document, record, and recall patient encounters Create treatment plans that document interventions and outcomes to track patient progress Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 3.9 (474) 3.9 Based on 474 reviews ## Pricing Value for money 3.7 (394) ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/89392/drchrono-Practice-Management/pricing/) Value for money 3.7 (394) 3.7 Based on 394 reviews ## Integrations [ Box](https://www.capterra.com/p/148766/Box/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Grow](https://www.capterra.com/p/136247/Grow/)[ Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[ Fortis](https://www.capterra.com/p/77341/fortis/)[ Demandforce](https://www.capterra.com/p/221823/Demandforce/)[ Curogram](https://www.capterra.com/p/232966/Curogram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (450) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (450) 3.6 Based on 450 reviews ## User reviews Overall rating 3.9 Based on 489 reviews Filter by rating 5(222) 4(135) 3(49) 2(27) 1(56) Mentioned topic Sorted by most recent Kristin H. Owner Medical Practice ### "Nice all around software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 31, 2026 I have had a good experience overall with the onboarding and support from the team as we set up a practice. It has been a smooth transition. Pros I love the patient management of Dr Chrono. It is fully integrated with everything needed to see a patient, chart the visit, and manage medications! Cons My biggest frustration is simple - I don't want the system automatically posting ERAs on me. I want to go through them individually and publish them. It is the most efficient way to manage denials. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Adewale S. HIO Health, Wellness and Fitness ### "Cloudbase application " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 12, 2026 Overall, drchrome application is user frindly and makes word very efficient. We have been using drchrome for a while and i can say that its multifunctional for the enterprise. Pros DrChrono application has been very useful and creates great value for money. It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting. Cons DrChrono application demands a huge deal of wife data. Probably due to its cloud base or might be due to data volume of our teams see devided. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Charbel H. Chiro Health, Wellness and Fitness ### "Not recommeded " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 30, 2026 We moved to DrChrono expecting an enterprise-level EHR. While reporting technically exists, it is not intuitive or user-friendly. Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone. Billing took nearly a year of back-and-forth to stabilize, and even now the system frequently glitches. CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate. What appears correct on the clinical side can show differently once sent to billing, creating real risk and added cleanup work. Patient statements are also a major weakness. They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one. Support is generally polite, but resolution is slow and often reactive. In addition, practices should read the contract very carefully. Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic. Overall, this platform has required far more workarounds and staff time than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Justine J. Vice President Medical Devices ### "Look elsewhere, actions made us lose clients" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 29, 2025 Look elsewhere. Support is not helpful. You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry. They called and texted 150 of my clients at 2am, took no accountability for it and can not promise it won't happen again. I turned my reminders off completely, losing major functionality. There isn't a person you can contact or talk to about issues. A support ticket is your only option. And when you want to talk about contract issues, you wait weeks to get someone and multiple submissions about the same issue. There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect. Pros I have a hard time with the pro list. I used drchrono for over 10 years. The cost i guess is the biggest pro? Cons Support is terrible. No help, no answers and no solutions. Bugs that result in enties not saving, having to change and save multiple times for one item. The software send calls and texts to 150 of my clients at 2am and offered no explanation or consideration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YE Yasmina E. Physician Medical Practice ### "Terrrible EMR" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 December 28, 2025 It was very user-friendly at the beginning up to 10 years ago. Things went down slightly until their recent sale of the platform to a new company, where it took a downward slide in quality. Pros Nothing is of value with this EMR now. We are constantly struggling to save time and money with it. stay out of this EMR if you want to have a smooth office EMR. Cons Unavailability and unreliability of tech support are the major problems. They are now locking you into an entire year of contract without telling you, and increasing their premium without giving you a chance to transfer data to another EMR. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Todd L. Owner Health, Wellness and Fitness ### "No Practical Medical Decision Makers @ Dr Chrono" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 3, 2025 Several major disappointments, but most recently Dr Chrono implemented a new policy that the EMR will not allow any staff, not even licensed staff, RN, LPN, etc, to send in a non-controlled prescription. All Prescriptions, even a BP refill can only be sent by the provider. This is not a new regulation from the state medical boards or DEA, and that same non-controlled RX can be called in by those same staff members. In a busy medical practice, providers do not have time to review a draft prescription and send in all the new prescriptions, much less all the routine refills and med changes, based on standing orders. Makes no sense to put these barriers in healthcare. These providers are already over worked and UNDER paid. Pros The pros were pricing in the beginning, but the functionality has continued to decline, and we will be moving to another EMR. For the reasons stated below Cons Management and IT are making updates and policy updates that don't even work in the medical field. They need a board of clinical and administrative personnel to advise on functionality. They are making changes that will run customers off!! Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing DrChrono Pricing and now we know why its cheaper. Goes back to the people making decisions. It has to be cheaper to get people on board Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Andrew K. Owner - Clinic Director Alternative Medicine ### "TERRIBLE COMPANY WITH UNRELIABLE SOFTWARE!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 13, 2025 Myself and my team have had nothing but problems for years with DrChrono. The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers). We lost soooo much time and money with all the issues we've had with them. After deciding to leave and switch to a better software, they have now sent us to collections for the remaining 2 months they say we owe for the software we are no longer using. I should be suing them for all of the mishandled insurance claims, security breaches and lost medical records that patients are requesting. DO NOT GO WITH THIS COMPANY THEY ARE TERRIBLE! Pros Starting out as a new provider opening my practice I had only ever worked with DrChrono as an intern at a different practice and he didn't have much positive or negative things to say about the software but I decided to sign up with them when I opened. In the beginning (about 8 years ago) there were less features, it wasn't as expensive per month and the customer service was decent. Cons As time went on and they kept launching new features (most we didn't use) the platform became more and more unstable. We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps. After about 6 months of them trying to fix all the issues they then raised the price of the software every year, and required a year contract in excess of over 1500 a month for a small practice with 3 providers. Software like Jane and Chirotouch charge a third of that and have far less issues. At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Larisa F. Nurse Practitioner Hospital & Health Care ### "DrChrono for mental health " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 8, 2025 Pros Easy to view schedule, simplified without the fluff. Many customizable features for documentation and notes which can be used for a variety of medical practices. Cons Although it is simplified it is not as intuitive as other scheduling systems. There is a larger learning curve for front desk staff. User permissions are also overly complex with too many menu options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Ahmad B. MD Medical Practice ### "Implementation Nightmare + Unintuitive UI + Locked-in Contract – Buyer Beware" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2025 After committing to DrChrono I discovered the system is virtually unusable without major workarounds. The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation that make daily use inefficient. The implementation phase dragged for months, full of delays, unresolved issues and staff-downtime that disrupted practice operations. The training offered was insufficient: generic, basic, did not address our specialty’s workflow or busy-practice realities. Support is slow, often unhelpful, and you’re essentially locked into a contract with minimal freedom to cancel or exit—even when the system clearly fails to deliver on its promises. For any practice seeking a modern, streamlined, user-friendly EHR, I strongly caution against DrChrono. Unless you have a tremendous tolerance for frustration, excessive manual workarounds, and limited vendor accountability, look elsewhere. Pros Honestly, there is very little, if anything, positive to say about this platform. After months of using DrChrono, I could not identify a single feature that worked reliably or added real value to our workflow. The system’s interface, performance, and usability issues overshadow any minor conveniences it might offer. Even the supposed “benefits” like cloud access or mobile tools are poorly executed and frustrating to use. From start to finish, this software was a constant source of wasted time and aggravation. There are absolutely no redeeming qualities worth mentioning. Cons DrChrono is a complete disappointment on every level. The system is outdated, painfully slow, and nearly impossible to navigate. Nothing is intuitive — every action takes multiple steps that make no sense. Implementation dragged on for months with no clear guidance, and the “training” was useless, leaving our staff completely unprepared. Support is unresponsive and dismissive, often taking days or weeks to reply. Even worse, canceling the contract is almost impossible, trapping you in a system that doesn’t work. Every aspect — design, functionality, service, and communication — feels broken. This software has been an expensive and exhausting mistake. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Sheri P. Office admin Accounting ### "Pretty good, I like it and would be good for doctors" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 30, 2025 Pretty good. My doctor uses it for scheduling and doing appointments so you don’t have to go into the office Pros I like the easy scheduling option but the video often does not work or hard to log into to join the video call Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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