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DrChrono serves small single provider practices and large medical group practices with multiple specialty customizations.

Product Details

Experience the superior efficiency and health record integrity with seamlessly integrated EMR, patient engagement, and billing in one platform. Take your charting to the next level with best in class clinical tools on iPad, iPhone or web with full charting capability, telemedicine, lab ordering, e-prescribing and more, right from your chart. With pre-built customizable medical forms and smart shortcuts, you can speed up your charting to a whole new level so you can focus on your patient care.

Contact Details

DrChrono

http://www.drchrono.com

Founded in 2009

Located in United States

#1 EHR 5 Years in a Row

Starting Price

  • Not provided by vendor

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

DrChrono EMR/EHR Features

Appointment Scheduling
Charting
Compliance Tracking
E-Prescribing
Handwriting Recognition
Meaningful Use Certified
ONC-ATCB Certified
Self Service Portal
Voice Recognition
Appointment Management
Billing & Invoicing
Claims Management
EHR Certified
Outcome Assessments
Patient Account Management
Patient Records
SOAP Notes
Appointment Management
Claims Management
EMR / EHR
HIPAA Compliant
Image Management
Inventory Management
Patient Portal
Practice Management
Progress Notes
Scheduling
Treatment Plans
Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customizable Dashboard
Dunning Management
Insurance Verification
Invoice History
Practice Management
Quotes/Estimates
Remittance Advice
Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling
Appointment Management
Before & After Pictures
Client Management
Gift Card Management
HIPAA Compliant
Inventory Management
Treatment Packages
Appointment Reminders
Appointment Scheduling
Claims Management
Compliance Tracking
E-Prescribing
EMR/EHR
Employee Management
Initial Assessments
Inpatient/Residential
Medical Billing
Multi-Provider Practice
Self Service Portal
Single Provider Practice
Treatment Plans
Assessment Management
Billing & Invoicing
Care Plan Management
Insurance Management
Patient Records
Patient Registration
Patient Scheduling
Practice Management
Progress Tracking
Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking
Activity Monitoring
Appointment Management
Assessments
Billing & Invoicing
Exercise Management
Insurance Management
Multi-Location
Practice Management
Progress Notes
Treatment Plans
Appointment Management
Before & After Pictures
Claims Management
Inventory Management
Patient Billing
Patient Flow Management
Patient Portal
Patient Records Management
Scheduling
Appointment Management
Billing & Invoicing
Claims Management
EMR / EHR
Patient Portal
Patient Records
SOAP Notes
Scheduling
Appointment Reminders
Appointment Scheduling
E-Prescribing
For Medical Purposes
HIPAA Compliant
Medical Billing
Multi-Provider Practice
One-to-One Messaging
Online Forms
Practice Management
Remote Treatment Plans
Video Conferencing
Clinical Alerts
Drug Reference Database
EPCS
Electronic Prior Authorization
Formulary Management
Medication History
Prescription Cancellation
Prescription Renewals
Refill Management

DrChrono EMR/EHR Reviews

Showing 5 of 412 reviews
Overall
4.1/5
Ease of Use
4.2/5
Customer Service
3.9/5
Jessica C.
Office Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 4, 2019

“Responsive Support, and an Improvement-Focused Team”

OverallMy regular interactions with DrChrono's support staff and management team were consistently wonderful. The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases.
ProsDrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office. The customer support is absolutely the best part of DrChrono. It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients. Each page provides a great deal of information. It's worth investing the time to learn how to make the most of the software.
ConsThere was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience. Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software. It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant. While it's technically possible to manage inventory in DrChrono, there are better services out there.
Reviewer Source 
Source: Capterra
December 4, 2019
Michael A.
Director of Operations
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 24, 2018

“Great Foundation, Good value - Feedback is not heard”

ProsWeb interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful. App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface. Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be. The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns.
ConsDrChrono does not have empathetic listening skills for business concerns, outside of the billing staff. Any and all criticism is dismissed and blamed on the user (see their responses to reviews here). Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests from clients). Support tickets are routinely closed prior to problem resolution. They do not allow you to call in to support for assistance, and often it seems like staff does not read the initial problem request as you have to repeat yourself 3-4 times (and get escalated) until you reach staff who can assist with anything beyond the most basic issues. Issues that impact ability to handle patient care or conduct business are not escalated appropriately. Even if a change they make to the system results in mission critical failures, there is no option to quickly escalate to an appropriate stakeholder at DrChrono. Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients.
Reviewer Source 
Source: Capterra
May 24, 2018
Amanda P.
Medical Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
5/10
Source: SoftwareAdvice
April 19, 2017

“Better than any other EHR I have ever tried”

OverallI like that they pay attention to suggestions and they are VERY polite and courteous. They always have a very pleasant attitude, very optimistic and helpful. Whenever I am addressing a concern, I feel that they pay attention and try to solve it if they can. The fact that they don't have a phone number doesn't concern me. My former EHRs DID have a phone number but you would wait on hold for 10 minutes before anyone picked up and then you'd just have to leave a message for the right person to call you back. DrChrono is very quick to respond to emails and it is about the same as if you had called them. Plus, when it is in email format, you can go back and see the answer to a question anytime because it is documented in email.
ProsTo me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.
ConsThere are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.
Source: SoftwareAdvice
April 19, 2017
Jimmy John N.
Doctor
Medical Practice, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4.5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
June 22, 2016

“Excellent EHR when I started my practice”

ProsI was one of the early users of drchrono EHR when I opened my neurology practice back in 2010, when it was the first truly user friendly and mobile platform to take advantage of the iPad and their features when they were recently released, and I knew then that it had a lot of potential. The ease and efficiency of making your own templates and documenting notes, etc. definitely not only made my transition into private practice less stressful but also more fun than I had anticipated. At that time, there were only a few good options, and many, if not all, were way out of the budget of a solo practitioner who was just starting out. Drchrono's staff were always friendly and willing to help every time I would call about issues, and I never had any problem with them. As my practice grew, I saw how the whole team and staff at drchrono also grew over the years, and how the services and products evolved and expanded at such a rapid pace in keeping with advances in technology, and they're always finding ways to help the physician and staff become more efficient. Even though I closed my practice in 2014 as I took on a new job as an employed physician for a hospital, I would not hesitate going back to using drchrono EHR, knowing how easy and intuitive their system is.
ConsI still wish there is a better way to allow practitioners who no longer are practicing or no longer needing to keep their drchrono EHR account active, to be able to store their records and still have access to them per medicare guidelines; I'm still having difficulty syncing them to my Box account as instructed.
Recommendations to other buyersThere have been so many new software developed over at least the past 5 years I'm sure, that take advantage of mobile platforms and I'm sure there are several that may seem just as good, if not better; but after taking a closer look, when it comes to experience, ease-of-use, and reliability in the use of electronic mobile devices and integrated services / products for medical records in an outpatient medical practice setting, I think drchrono is hard to beat.
Source: SoftwareAdvice
June 22, 2016
Bella M.
Practice Administrator
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
February 15, 2017

“Great EHR”

OverallOur practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it.
ProsBeing able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices.
ConsOne feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts.
Source: SoftwareAdvice
February 15, 2017