# DrChrono Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DrChrono the right Electronic Medical Records solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews --- DrChrono 3.9 (490) [View alternatives](https://www.capterra.com/p/89392/drchrono-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of DrChrono Ease of use 4.0 Customer Service 3.6 ## Pros and Cons in Reviews Quick learning and efficient operation 85% positive reviews out of 99 Most reviewers indicate ease of use allows fast onboarding, simple navigation, and efficient daily tasks without extensive training. Frequent glitches and system downtime 84% negative reviews out of 81 Most users comment bugs and issues cause lost data, slow performance, crashes, and unreliable updates impacting daily operations. Shahla A MD, 51 - 200 employees. "Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still." Intuitive and visually appealing interface 89% positive reviews out of 35 Most reviewers describe user interface as straightforward, attractive, easy to navigate, and accessible across devices. Lack of direct phone assistance 80% negative reviews out of 41 Most reviewers describe phone support as unavailable, requiring email tickets, slow responses, and no immediate help for urgent problems. Extensive in-house customization options 91% positive reviews out of 34 Most users comment customizability enables tailored workflows, specialty-specific forms, and quick modifications for diverse needs. Restrictive and confusing contract terms 93% negative reviews out of 27 Most users report contract issues include difficult cancellation, unexpected renewals, and limited flexibility when service problems arise. Sherri W Owner Physician, 2 - 10 employees. "They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. " ## Showing most helpful reviews Showing 1-25 of 490 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tracy N. Bookkeeper Management Consulting Used the software for: 2+ years ### "Easy to use program with great support" May 25, 2018 4.0 Pros I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road. Cons The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming. Also the reporting was very minimal but has gotten better through the years Review Source JD Jay D. Chief Operating Officer, Physician Medical Practice Used the software for: 1-2 years ### "DrChrono is Inconsistent at Best" August 28, 2023 4.0 I lost patients because of DrChono's inablity to work well with Collectly. Patients were being double billed or billed for things things that they had already paid for. To correct this we had to cancel Collectly and work a lot of hours to remove the billing issues from our end. On top of that we lost patients because they were billed for things that we told them that they were going to be receiving a cash discount on. Pros I liked being able to work with an iPad on it. Their big claim is that it was designed for use through ios systems and iPad. I feel like they put a lot of effort into it at first and have not progressed since the iPad was first released. The bottom line is that it could be sooo much better than it is. Cons The meetings with the Apollo+ team. They did not listen to us on a consistent basis. After attending meetings for 3 months and telling them the same thing for several weeks in a row, I gave up and just tried to do as I was told. We had to basically cancel Collectly because it did not function as advertised. My patients received bills from Collectly the same day as their appointment before my biller could enter their copays. I LOST PATIENTS BECAUSE OF THIS DRCHRONO. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing DrChrono I thought it would work well with IPAD and ios. It did, but Athenone would have been a better choice. Review Source AK Andrew K. Owner - Clinic Director Alternative Medicine Used the software for: 2+ years ### "TERRIBLE COMPANY WITH UNRELIABLE SOFTWARE!!" November 13, 2025 1.0 Myself and my team have had nothing but problems for years with DrChrono. The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers). We lost soooo much time and money with all the issues we've had with them. After deciding to leave and switch to a better software, they have now sent us to collections for the remaining 2 months they say we owe for the software we are no longer using. I should be suing them for all of the mishandled insurance claims, security breaches and lost medical records that patients are requesting. DO NOT GO WITH THIS COMPANY THEY ARE TERRIBLE! Pros Starting out as a new provider opening my practice I had only ever worked with DrChrono as an intern at a different practice and he didn't have much positive or negative things to say about the software but I decided to sign up with them when I opened. In the beginning (about 8 years ago) there were less features, it wasn't as expensive per month and the customer service was decent. Cons As time went on and they kept launching new features (most we didn't use) the platform became more and more unstable. We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps. After about 6 months of them trying to fix all the issues they then raised the price of the software every year, and required a year contract in excess of over 1500 a month for a small practice with 3 providers. Software like Jane and Chirotouch charge a third of that and have far less issues. At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues. Review Source LF Larisa F. Nurse Practitioner Hospital & Health Care Used the software for: 2+ years ### "DrChrono for mental health " November 8, 2025 5.0 Pros Easy to view schedule, simplified without the fluff. Many customizable features for documentation and notes which can be used for a variety of medical practices. Cons Although it is simplified it is not as intuitive as other scheduling systems. There is a larger learning curve for front desk staff. User permissions are also overly complex with too many menu options. Review Source SW Sherri W. Owner Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Was good, new company is a failure " June 7, 2024 2.0 Horrible. Do not consider. It is not the same company we started with, or the same customer service. This company truly does not care about the consumer or correcting their issues. Pros Was great the first 3 years. Now that new company took over it’s a disaster. Cons Claims processing is completely horrific. Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months. There is no real support anymore. You cannot talk to a person. It takes weeks to get a response. And their staff is incredibly uneducated in claims billing. We never had these problems before. Even appointment scheduling had been an issue with losing data recently. They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. I did not sign a contract with the new company. They refuse to speak on the phone. Their customer service is non-existent. They couldn’t care less if you are happy with the service or not. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing DrChrono Features. Integrating pictures and photos into notes Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Had more features that I was looking for in documentation. Review Source SA Shahla A. MD Medical Practice Used the software for: 2+ years ### "Slow speed and poor Customer service " April 3, 2024 1.0 Very Unpleasant. There are no consequences of their flaws even though we have bear financial cost of their system slowing down in the middle of a very busy day. Pros I really liked DC when I first got it in 2018. For the past 2 years, it has become a nightmare. My only problem is that I have no many notes and medical records that I can’t change EHR easily otherwise I would do it today. Highly unreliable and too expensive for poor quality. Cons Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars loss as providers were unable to see patients but we still had to pay them for their time. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant didn’t have the billing integrated in it. I highly regret it and I want to go back to Valant again. Review Source Response from DrChrono April 19, 2024 Hi Shahla, We appreciate you writing in and understand your frustration with the downtime we have recently experienced. We sincerely apologize for the impact this has had on your practice. Our team has been working diligently to mitigate these issues and has a solution in place. Please don't hesitate to reach out with any questions - we appreciate your business! AH Adam H. D.C. Health, Wellness and Fitness Used the software for: 2+ years ### "DrChrono is not worth the high cost" April 14, 2024 2.0 Second worse EHR platform I’ve ever used. Will NEVER recommend!! This is a close first-worse with Epic EHR. Pros 1\. HIPPA compliant. 2. When their system is not crashing or updating, notation is good for the most part. 3. I like being able to schedule patient’s from my phone app. Cons 1\. Customer and tech support are 0 help! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE!’ 2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved. 3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Hired onto new office. The owner DC was using Dr. Chrono and did not want to switch. Review Source Response from DrChrono April 19, 2024 Hi Adam, Thank you for your review. We'd be interested in learning more about the difficulties you are having to see how we can help. If you haven't already, please reach out to your Account Manager so we can further assist. We thank you for your business! Edward G. owner Mental Health Care Used the software for: 2+ years ### "downtime" November 4, 2022 3.0 Unintuitive, clunky, unreliable. On the bright side, DrChrono has a lot of potential to do a lot of things that it doesn't realize due to poor customer service, bugs, and very poor user experience. Pros The e-prescribing module is the most user-friendly part of the EMR. It isn't great, however. It would be better if it would save prescription that were pending signature for signing later. Cons The frequent downtime, slowdowns and bugs are the #1 headache of being a DrChrono end user. Yesterday it ran so slow for 6+ hours that it was impossible to send controlled substance prescriptions. It was almost impossible to save notes. Appointment weren't getting saved to the schedule. It would take on the order of minutes to open a note. There are other glitches, like appointment reminders getting turned off, buttons disappearing, and new diagnoses getting added to patient charts. For example, many of my patient charts were automatically updated with diagnoses of ADHD and schizophrenia. There are lots of other quirks and problems: if you delete an appointment from the calendar, the note disappears from the chart. The chart shouldn't be that fragile! Reason for choosing DrChrono Peer recommendation. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant was worse. It was more limited and buggy. Review Source Response from DrChrono November 14, 2022 Hi Dr. Edward, We appreciate your review and feedback! We know the downtime that occurred recently was frustrating, and we appreciate you bearing with us while we worked to get everything resolved. We are sorry to hear about the issues you are having with patient charts and want to be sure we work to get this corrected. Have you submitted a support ticket yet? If you haven't, you can do so here: https://support.drchrono.com/hc/en-us/requests/new If you have submitted a ticket but are still having issues, please send us an email to marketing@drchrono.com with the support ticket number and any other information you think might be helpful. We appreciate you being a part of DrChrono and look forward to further assisting you! Regards, The DrChrono Team JD James D. M.D. Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not use this software product" December 11, 2020 1.0 I purchased this software for my primary care practice, the features seemed to fit very well. After eight months, and $10,000 paid, I have no product. After paying over $5000 to my existing software product to package the data onto a thumb drive, they were never able to extract the data. The TechTeam was clearly inept, inexperienced, and woefully lacking in training, experience, or knowledge. Countless hours and a small fortune, they were not able to put my data into their system. I contacted my current software vendor, Quest Quanum, and it seems the data extraction problem was unique to Dr. Chrono. They strung me along for several months, while I was paying monthly fees in anticipation of getting a new EHR software, without any real transparency. Now they are demanding all the money for the two-year contract. When I stopped payments and demanded my money back, they told me that they had hired a third-party for data extraction but it would cost me more money. Pros Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software Cons Very poor customer support, and lack of knowledge by support teams Reason for choosing DrChrono On the surface the integration of multiple platforms seemed to be very good. Review Source YE Yasmina E. Physician Medical Practice Used the software for: 2+ years ### "Terrrible EMR" December 28, 2025 1.0 It was very user-friendly at the beginning up to 10 years ago. Things went down slightly until their recent sale of the platform to a new company, where it took a downward slide in quality. Pros Nothing is of value with this EMR now. We are constantly struggling to save time and money with it. stay out of this EMR if you want to have a smooth office EMR. Cons Unavailability and unreliability of tech support are the major problems. They are now locking you into an entire year of contract without telling you, and increasing their premium without giving you a chance to transfer data to another EMR. Review Source AJ Abby J. Medical Records Alternative Medicine Used the software for: 2+ years ### "I highly recommend " November 24, 2024 5.0 In my experience, this is great software and it’s easy to use. I deal with medical records everyday and it keeps me on my toes Pros This is great to use for anyone that has to deal with medical records. It helps keep you organized Cons I didn’t notice anything that I didn’t really like about it because it was so helpful for me Review Source Response from DrChrono December 2, 2024 Hi Abby, Thank you so much for your review. We are thrilled DrChrono has helped you stay organized and that you've had a great user experience. We appreciate you being a part of DrChrono! Best, The DrChrono Team MRG Ma. Rezie G. Healthcare Virtual Assistant Medical Practice Used the software for: Less than 6 months ### "Dr. Chrono" November 25, 2024 5.0 It is satisfactory. What i like about using Dr.Chrono is the easy way on maneuvering it. The flexibility of the tool and it is an all in one access to patient’s records. Pros The accessibility on checking schedules and creating one. You can also add task and make communication logs.You are also able to upload documents of patients in chart. Cons The loading time.Sometimes it takes time for the tool to load and also if you arw not using it. It automatically log you out in the system and you need to log in again. Review Source Response from DrChrono December 12, 2024 Thank you so much for your review! We are thrilled to hear DrChrono has given the tools you need to easily manage your day-to-day tasks. We appreciate you being a DrChrono user! EM Ezra M. Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "The Best All in One Medical Billing Software, Saves Time and Money" August 28, 2024 5.0 I love this software it puts all the information i need to code and bill in one place instead of having to use several before. Pros I like how easy it is to find my ICD10 codes with this software. You can submit the codes right from the software. Cons Some of the settings are hard to find but once you get it setup it runs smooth and makes billing and coding easy. Review Source Response from DrChrono September 9, 2024 Ezra, thank you so much for your review! We are thrilled to hear DrChrono has made your billing easier. We appreciate you being a part of DrChrono! Best, The DrChrono Team CS Chandra S. PMHNP-BC Health, Wellness and Fitness Used the software for: I used a free trial ### "Great product but expensive " September 21, 2024 5.0 I really did like this EMR but could not justify paying so much when I could get something similar for half the cost. Pros I love how all necessary features were integrated. Cons The cost was too much for me per month just getting started. Review Source Response from DrChrono September 27, 2024 Thank you so much for your review, Chandra! We are so glad to hear you liked our solution and hope you will keep us in mind should your needs change in the future. RC Richard C. Owner/Physician Hospital & Health Care Used the software for: 1-2 years ### "Don't buy the hype" September 17, 2019 2.0 All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents. A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use. The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me. Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh? Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off. Pros The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect. Cons Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page to find last weeks labs. Click away and back then restart the process. I just put in a controlled script and got an error, "couldn't contact escripts", put in again and the pharmacy calls confirming to dispense twice. Controlled scripts go to the pharmacy without making it into the record. Searching controlled scripts given out does not work in any useful way. Text reminders can be set but half the time they don't go out. Patients complain they didn't get a reminder and appointments are missed. Try to collect a late fee on a patient who didn't get a reminder on her 5th appointment but got one for the last four. Many times we are unable change a patient status from "checked in" to "in room". Nobody realizes the program glitched and the patient complains they were in the room forever. The way the templates work seems great but they cannot be edited on the fly. Slider ON = "uneditable text into the chart here". Not every patient fits in the cookie cutter. Nice kiosk sign in concept but always breaking and leaving patient data visible to the next patient in line. Reason for choosing DrChrono If you have any questions we are happy to tell you our experience. Look up the clinic at in Miramar Beach, Florida and call the office. We are happy to discuss our opinion. The other thing we noticed is that service has deteriorated since announcing our intention to leave. Review Source LW Lee W. DPM Medical Practice Used the software for: 2+ years ### "Scam Artists!" January 21, 2021 2.0 My experience is pretty bad with the 'team' at Dr. Chrono. There is no way to actually get in contact with a 'help desk' or to get assistance with issues when the program fails. You must submit a work order and then hope for a call back. The call back, if it EVER comes, is usually 2-3 days later (after submitting a work order). The only people you can easily access is the sales team who always states they can't help with system function/glitches/assistance with use or function of the program. Furthermore, you must be careful of the contract you sign! I recently let an associate go, and they are going to continue charging me for the no longer employed physician between $400-500/month with no intent on giving me a credit or stopping the charges until a new associate starts. The contract ends in June-they have been charging me since last October for this other physician-just letting me throw away money so they can earn a profit EVEN AFTER 5 YEARS AS A COMMITTED USER TO THEIR COMPANY! I URGE ANYONE TO FIND ANOTHER PROGRAM! Pros I have been using the program for 5 years. Once I had my templates in place and understood the very quirky way this program builds and imports the note from the multiple page boxes which can be clicked on to create the note, I was able to use the system in a functional way that will create a thorough note which looks legally presentable. However, if you intuitively use the boxes they have set up to create and import information into your note, you will see a great deal of unnecessary information imported into your notes and you will legally be in trouble, as it will include things that you not only did not examine, but that are unnecessary to be in your notes. This makes you seriously susceptible to lawsuits and legal action against you. But if you learn how the system imports information and create all your own templates, and you DO NOT click on their boxes, you will be fine, as the information will be only what you require and what you have deemed necessary in the notes. Cons The program glitches and freezes frequently. They are constantly doing maintenance on the program, which creates days of very slow use and function. The program frequently fails to save information you have entered or edited, which can get you in real legal trouble. If you are not paying attention, a great deal of information may be missing from your notes due to these glitches and system failures. Unfortunately, once you are invested in a program, it is a real hassle to switch, as many of us know. So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened. Alternatives considered [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing DrChrono I made a serious mis-judgement! Switched from [WEBeDoctor](https://www.capterra.com/p/15220/WEBeDoctor/) the previous program was very time consuming Review Source MG Marni G. Administrator Medical Practice Used the software for: 1-2 years ### "They still have a lot to learn" June 26, 2015 2.0 Pros Simple to get up and running. You can send automated appointment reminders via text, in Spanish. And when you type in a patient's address, you can type in the ZIP code, and it fills in the City and State for you. Cons It just seems like they're not ready. Like they put the product out before finishing it. Yes, they HAVE certain functionality, but does it work like it's supposed to? I've had many problems since I signed up in December of 2013, but this one is particularly revealing: DrChrono has a way for doctors to receive electronic refill requests, which is great. But when we started using it, we discovered that when we refilled prescriptions in this way, once it was sent, there was no record of it ever happening. No record whatsoever. Of a doctor refilling a prescription. No date. No medication name or dosage or number of refills. The whole thing would just vanish. The only confirmation we could get was by calling the pharmacy by phone and writing in the paper charts that we still had to maintain because drchrono can't track what doctors need to track. I made them aware of this issue in April of 2014. May, I followed up, no response. June I followed up, no response. DECEMBER rolls along, and I got an email saying: "Thank you for your patience as we've worked to investigate the issue you had reported about medication not getting added after the refill request is approved. We don't currently have a timeframe we can provide regarding when a solution will be available but did want to let you know that it is still on our radar and that as soon as we have an update to share, we'll be certain to let you know." It wasn't until February 2015 that I finally got an email saying they fixed it. Maybe it's fine now, I don't know because I don't trust them to handle my practice. I don't usually go into detail like this when I write reviews, but I'm hoping that this experience illustrates the central problem with drchrono. They are software developers with little experience in actually running a medical practice. Ask any experienced medical biller that has used DrChrono for billing, and they will tell you all the BASIC things that are missing from a billing software. Historical patient eligibility. Meaning, DrChrono doesn't keep track of what insurance a patient USED to have, only what they have now. So when you're looking at a previous claim details, it looks as if it was paid by the patient's CURRENT payer, not the payer that ACTUALLY paid it. And with all the changes that are happening with Medicare, and Obamacare, it's crucial to keep track of things correctly because a patient's coverage can change month-to-month. Recording prescriptions given through the software... correctly recording payments received through the software. These are BASIC elements of running a practice. And DrChrono is clueless. Review Source AT Alex T. Clinic owner Health, Wellness and Fitness Used the software for: 2+ years ### "Too expensive for a small clinic" December 6, 2022 3.0 Pros I like the ability to chart from my iPhone. I can do the entire patient encounter, including posting of codes this way. Cons 1\. They increse the cost without warning or new contract. I’m not sure if it’s legal, but it sure is annoying and seems unethical. It’s getting to be too expensive for what they offer for us. 2. The online scheduling is not very good for us because we have different providers that offer different services as well as different locations. We used to use a free online scheduling software for patient bookings and it was 10 times better. Reason for choosing DrChrono I initially chose them because they offered a free version and had off patient checkin app. They got me with the free version and did the old bait and switch move. Last month I just paid them over $600. Review Source Response from DrChrono December 19, 2022 Hi Alex, thank you so much for your feedback! We are so glad to hear the mobile features are working well for your practice. We understand you are working closely with your Account Manager on the other items listed, and thank you for your patience and continued partnership! Please let us know if we can be of further assistance. - The DrChrono Team AR Amanda R. President Medical Practice Used the software for: 6-12 months ### "DrChrono SCAM! Full Year Contract Charged - Never Able to Use!" July 20, 2022 1.0 \-Expensive – full charges also apply while in training -Software and training are complicated. Takes time to schedule with trainers in India and complete -Only works with Apple/IOS -No phone support whatsoever! – email only and it’s not helpful if/when you finally get a response -Training & Tech support in India (opposite time zones) and takes at least 3 days for reply if you get one Pros \[SENSITIVE CONTENT\] presented DrChrono as a great software for our new, small mobile medical business. However, one month into our 12-month contract, that all went out the window. The product NEVER worked for our business as described. We didn’t even get out of the “product training” before we ran into some issues. Admittedly, one issue was on our side, but the rest was on DrChrono. \[SENSITIVE CONTENT\] did offer a 2-month credit, but when the issues got more serious and we realized we were not able to use DrChrono, it was radio silence from everyone for months. After repeated emails asking for support, we received an email from "\[SENSITIVE CONTENT\], here at DrChrono" with a bill for the cancellation fee of the full monthly amount for the remainder of the year, plus one of the months they “credited”. DrChrono expects us to pay for a full year of service without ever being able to use their service for a single day! Cons They're very expensive, especially when most functions of the software will not work in the field (at least for our mobile biz) and if you want anything to work in the field, you must have the most current and expensive Apple (IOS) products to run the app for each one of your people in the field. For us, that was not attainable and of course these important details were not disclosed to us before we signed a year contract with them. They offered no support by phone and eventually none by email either. Any questions we had, no matter the urgency, could only be submitted by email and it would take at least 3 days for someone in India to email back with a non-applicable/non-helpful answer. Review Source CS Charles S. M.D. Medical Practice Used the software for: 6-12 months ### "Hind sight is 2020- Don’t Do It" July 15, 2019 1.0 Highly disappointed in the company. Pros Patient reminder system and appointment scheduling. Cons Many promises were made prior to going on board and I was highly excited about getting up and going. There was a lot of difficulty reaching technical support for immediate and not so immediate issues. My staff had to spend many man hours to get the proper paper work for billing of Medicare once we found out that they were dragging their feet. We could no longer wait on them getting everything in order. The issue with Medicare still has not been completely resolved to date and Medicare is one of our major carriers. Had we not intervene the present progress would not have been made. There were numerous emails and telephone calls placed only to get the usual response that they were sorry for the inconvenience and would solve the issues. You can believe that there were no problems charging the credit card on a monthly basis. The initial monthly contract agreement increased substantially and the service never came up to par. I am totally disappointment in the company and will not be renewing my contract. Ample time was given to vent my frustrations on the phone and at the end of the conversation I would be told the usual which is that they would resolve the issues. I can honestly say that that Drchrono has caused us a lot of frustration, valuable time and waste of my money. Like others have mentioned Buyer Beware. Review Source Response from DrChrono August 12, 2019 Dear Charles, Thank you for reaching out to us. We take our customer feedback and user experience very seriously. We apologize for the challenges you've been experiencing. Your concern has been escalated to our Customer Success management team and I believe they already tried to get in touch with your practice. We appreciate your patience as we work through your requests. Please do not hesitate to reach out to us at ehr@drchrono.com. Best, The DrChrono Team VR Verified Reviewer Physician Medical Practice Used the software for: 2+ years ### " Very good, support can be faster, down time is a problem, what is better?" April 22, 2020 4.0 Overall, I don't think there is a platform that is a better "value" for your money from BOTH a practice management and charting prospective. If you take the time to set up your system properly, it will work very well for you. Unfortunately, with their fast growth they are having server issues that is slowing the system down at time. This should be resolved and there should be less downtime. Pros It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct). Cons Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be. Review Source RE Richard E. Physician Medical Practice Used the software for: 2+ years ### "Do not trust Drchrono, will not deliver what they promise, you can never get in contact with anyone " December 14, 2021 2.0 If it was not so painful to start a new EMR I would dump them When they bill you the invoice is confusing, it says amount due, but that is not what you owe They lied to get us to sign up then forgot us completely, have never delivered the obstetrical chart we were promised Impossible to contact them, all done by email, you get a return email they have generated a ticket, but that is the end, no one ever gets back with you Pros The Gyn chart is not terrible, it is usable if you use yearly exam for everything otherwise, med, allergies, surgeries do not carry over I pad voice recognition is fair Cons OB chart is dangerous, you would have to look in 10 places to get a picture of what is going on, no problem list no flow sheet Review Source HO Hugo O. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Had a good run but it's time to move on." November 15, 2019 4.0 Overall, my experience with DrChrono is neutral. It started off as a great product but went downhill quickly towards the end. Pros When we initially became a user we loved the customization of the software. Even though it was geared towards medical professionals we were able to create daily note templates, appointment templates, etc. that were unique to our chiropractic practice. Cons Ever since a software update earlier this year (2019 at the time of writing this) the software has been slower and floundering in certain areas (i.e. daily note generation, scheduling, and authorization tracking). In addition, the support provided by DrChrono went from being top notch to lacking in that we would wait for up 24 hours before hearing from someone only to have our issue not resolved. Alternatives considered [Herfert Software](https://www.capterra.com/p/41283/Herfert-Software/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing DrChrono To be honest, price and customization. Review Source Response from DrChrono December 6, 2019 We are sorry to hear about any technical problems that may have impacted your practice. Please feel free to reach back out to your account manager so that we can swiftly resolve any issues you may still be experiencing. We look forward to hearing from you! BM Bella M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Great EHR" February 15, 2017 5.0 Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it. Pros Being able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices. Cons One feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts. Review Source LM Lee M. Physician Medical Practice Used the software for: 2+ years ### "Simple, Powerful, Intuitive, Affordable" February 24, 2017 5.0 I am a family physician in private practice. I have been using EHRs for almost 2 decades, and DrChrono for over 5 years now. DrChrono's developers are constantly evolving and improving their product in response to customer feedback. Their customer-support and training staff are excellent. They have a great library of short "how-to" videos for self-training. DrChrono's subscription plans are very affordable, and I have found no other EHR that offers more bang for the buck. Pros •ease of use (intuitive user interface) •all physician and nurse documentation can be done from iPad •built-in speech-recognition •easy to customize templates •large library of templates •continually updated "how-to" videos on their YouTube channel as new features are rolled out •friendly, patient trainers and tech support staff •extensive Mayo Clinic patient education resources •optional comprehensive medical billing services Cons •The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase. •100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age) •clinical decision support features are inconspicuous and difficult to navigate •knowledge-base articles are sometimes out of date •Mayo Clinic patient education resources are not well-indexed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.