--- title: "DrChrono Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DrChrono the right Electronic Medical Records solution for you? Explore 492 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/" page_type: "reviews" language: "en" --- DrChrono 3.9 (492) [View alternatives](https://www.capterra.com/p/89392/drchrono-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 10th, 2026 # Reviews of DrChrono Ease of use 4.0 Customer Service 3.6 ## Pros and Cons in Reviews AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting.“ February 12, 2026 AK Andrew K Owner - Clinic DirectorAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues.“ November 13, 2025 LF Larisa F Nurse PractitionerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Many customizable features for documentation and notes which can be used for a variety of medical practices.“ June 25, 2026 AB Ahmad B MDMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation that make daily use inefficient.“ October 30, 2025 JF Jeffrey F OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It worked for me for many years until I decided to use a different program that was more specific to my field.“ May 2, 2026 AK Andrew K Owner - Clinic DirectorAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps.“ November 13, 2025 JF Jeffrey F OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I was really glad to find something customizable that worked well for my chiropractic clinic.“ May 2, 2026 CH Charbel H ChiroHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic.“ January 30, 2026 ## Showing most helpful reviews Showing 1-25 of 492 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tracy N. Bookkeeper Management Consulting Used the software for: 2+ years ### "Easy to use program with great support" May 25, 2018 4.0 Pros I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road. Cons The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming. Also the reporting was very minimal but has gotten better through the years Review Source JD Jay D. Chief Operating Officer, Physician Medical Practice Used the software for: 1-2 years ### "DrChrono is Inconsistent at Best" August 28, 2023 4.0 I lost patients because of DrChono's inablity to work well with Collectly. Patients were being double billed or billed for things things that they had already paid for. To correct this we had to cancel Collectly and work a lot of hours to remove the billing issues from our end. On top of that we lost patients because they were billed for things that we told them that they were going to be receiving a cash discount on. Pros I liked being able to work with an iPad on it. Their big claim is that it was designed for use through ios systems and iPad. I feel like they put a lot of effort into it at first and have not progressed since the iPad was first released. The bottom line is that it could be sooo much better than it is. Cons The meetings with the Apollo+ team. They did not listen to us on a consistent basis. After attending meetings for 3 months and telling them the same thing for several weeks in a row, I gave up and just tried to do as I was told. We had to basically cancel Collectly because it did not function as advertised. My patients received bills from Collectly the same day as their appointment before my biller could enter their copays. I LOST PATIENTS BECAUSE OF THIS DRCHRONO. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing DrChrono I thought it would work well with IPAD and ios. It did, but Athenone would have been a better choice. Review Source YE Yasmina E. Physician Medical Practice Used the software for: 2+ years ### "Terrrible EMR" December 28, 2025 1.0 It was very user-friendly at the beginning up to 10 years ago. Things went down slightly until their recent sale of the platform to a new company, where it took a downward slide in quality. Pros Nothing is of value with this EMR now. We are constantly struggling to save time and money with it. stay out of this EMR if you want to have a smooth office EMR. Cons Unavailability and unreliability of tech support are the major problems. They are now locking you into an entire year of contract without telling you, and increasing their premium without giving you a chance to transfer data to another EMR. Review Source JF Jeffrey F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customizable and includes scheduling and payments" May 2, 2026 5.0 I was really glad to find something customizable that worked well for my chiropractic clinic. It worked for me for many years until I decided to use a different program that was more specific to my field. Pros Customizable and worked with my chiropractic business, from the get-go. It was free at first, and then transitioned to a paid model. Cons It wasn't chiropractic specific. It wasn't a big deal, but it did mean it included a lot of things I didn't really need. Review Source MS Moisey S. owner Alternative Medicine Used the software for: 2+ years ### "Poor customer support and lack of respect to your current clients " December 16, 2024 1.0 Very poor support system. Takes them 3-5 business days to respond to a simple issue. Billing system is also very poor. Pros The scheduling is ok but everything else is hassle. Cons I hired a doctor and for me to add him i had to sign the contract for 1yr. He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there. So image paying $$600/month for a provider who's no longer practicing. After speaking to their executive team, \[sensitive content hidden\] stated it would be a breach a contract which is complete bullshit. very disappointed Reason for choosing DrChrono nad Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) i thought it was more interactive and easier suppport system Review Source SA Shahla A. MD Medical Practice Used the software for: 2+ years ### "Slow speed and poor Customer service " April 3, 2024 1.0 Very Unpleasant. There are no consequences of their flaws even though we have bear financial cost of their system slowing down in the middle of a very busy day. Pros I really liked DC when I first got it in 2018. For the past 2 years, it has become a nightmare. My only problem is that I have no many notes and medical records that I can’t change EHR easily otherwise I would do it today. Highly unreliable and too expensive for poor quality. Cons Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars loss as providers were unable to see patients but we still had to pay them for their time. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant didn’t have the billing integrated in it. I highly regret it and I want to go back to Valant again. Review Source Response from EverCommerce April 19, 2024 Hi Shahla, We appreciate you writing in and understand your frustration with the downtime we have recently experienced. We sincerely apologize for the impact this has had on your practice. Our team has been working diligently to mitigate these issues and has a solution in place. Please don't hesitate to reach out with any questions - we appreciate your business! AH Adam H. D.C. Health, Wellness and Fitness Used the software for: 2+ years ### "DrChrono is not worth the high cost" April 14, 2024 2.0 Second worse EHR platform I’ve ever used. Will NEVER recommend!! This is a close first-worse with Epic EHR. Pros 1\. HIPPA compliant. 2. When their system is not crashing or updating, notation is good for the most part. 3. I like being able to schedule patient’s from my phone app. Cons 1\. Customer and tech support are 0 help! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE!’ 2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved. 3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Hired onto new office. The owner DC was using Dr. Chrono and did not want to switch. Review Source Response from EverCommerce April 19, 2024 Hi Adam, Thank you for your review. We'd be interested in learning more about the difficulties you are having to see how we can help. If you haven't already, please reach out to your Account Manager so we can further assist. We thank you for your business! Edward G. owner Mental Health Care Used the software for: 2+ years ### "downtime" November 4, 2022 3.0 Unintuitive, clunky, unreliable. On the bright side, DrChrono has a lot of potential to do a lot of things that it doesn't realize due to poor customer service, bugs, and very poor user experience. Pros The e-prescribing module is the most user-friendly part of the EMR. It isn't great, however. It would be better if it would save prescription that were pending signature for signing later. Cons The frequent downtime, slowdowns and bugs are the #1 headache of being a DrChrono end user. Yesterday it ran so slow for 6+ hours that it was impossible to send controlled substance prescriptions. It was almost impossible to save notes. Appointment weren't getting saved to the schedule. It would take on the order of minutes to open a note. There are other glitches, like appointment reminders getting turned off, buttons disappearing, and new diagnoses getting added to patient charts. For example, many of my patient charts were automatically updated with diagnoses of ADHD and schizophrenia. There are lots of other quirks and problems: if you delete an appointment from the calendar, the note disappears from the chart. The chart shouldn't be that fragile! Reason for choosing DrChrono Peer recommendation. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant was worse. It was more limited and buggy. Review Source Response from EverCommerce November 14, 2022 Hi Dr. Edward, We appreciate your review and feedback! We know the downtime that occurred recently was frustrating, and we appreciate you bearing with us while we worked to get everything resolved. We are sorry to hear about the issues you are having with patient charts and want to be sure we work to get this corrected. Have you submitted a support ticket yet? If you haven't, you can do so here: https://support.drchrono.com/hc/en-us/requests/new If you have submitted a ticket but are still having issues, please send us an email to marketing@drchrono.com with the support ticket number and any other information you think might be helpful. We appreciate you being a part of DrChrono and look forward to further assisting you! Regards, The DrChrono Team SW Sherri W. Owner Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Was good, new company is a failure " June 7, 2024 2.0 Horrible. Do not consider. It is not the same company we started with, or the same customer service. This company truly does not care about the consumer or correcting their issues. Pros Was great the first 3 years. Now that new company took over it’s a disaster. Cons Claims processing is completely horrific. Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months. There is no real support anymore. You cannot talk to a person. It takes weeks to get a response. And their staff is incredibly uneducated in claims billing. We never had these problems before. Even appointment scheduling had been an issue with losing data recently. They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. I did not sign a contract with the new company. They refuse to speak on the phone. Their customer service is non-existent. They couldn’t care less if you are happy with the service or not. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing DrChrono Features. Integrating pictures and photos into notes Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Had more features that I was looking for in documentation. Review Source JD James D. M.D. Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not use this software product" December 11, 2020 1.0 I purchased this software for my primary care practice, the features seemed to fit very well. After eight months, and $10,000 paid, I have no product. After paying over $5000 to my existing software product to package the data onto a thumb drive, they were never able to extract the data. The TechTeam was clearly inept, inexperienced, and woefully lacking in training, experience, or knowledge. Countless hours and a small fortune, they were not able to put my data into their system. I contacted my current software vendor, Quest Quanum, and it seems the data extraction problem was unique to Dr. Chrono. They strung me along for several months, while I was paying monthly fees in anticipation of getting a new EHR software, without any real transparency. Now they are demanding all the money for the two-year contract. When I stopped payments and demanded my money back, they told me that they had hired a third-party for data extraction but it would cost me more money. Pros Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software Cons Very poor customer support, and lack of knowledge by support teams Reason for choosing DrChrono On the surface the integration of multiple platforms seemed to be very good. Review Source SP Sheri P. Office admin Accounting Used the software for: 6-12 months ### "Pretty good, I like it and would be good for doctors" October 30, 2025 4.0 Pretty good. My doctor uses it for scheduling and doing appointments so you don’t have to go into the office Pros I like the easy scheduling option but the video often does not work or hard to log into to join the video call Review Source EL Ellen L. NP Health, Wellness and Fitness Used the software for: Less than 6 months ### "I can finally breathe" December 1, 2024 5.0 Overall experience has has been great! \[sensitive content hidden\] who who worked me to set everything up was a wonderful instructor and answered all my questions. She was accessible if I had questions outside of the instruction time. I also had another issue and they helpe me to understand to correct the issue. Pros Once I have used it I can navigate easily. I am srtill learning but it has been working great! Cons There really isn't anything I dislike. It's just learning everything. I do wish they had a user guide. Review Source Response from EverCommerce December 10, 2024 Hi Ellen, We are so glad to hear DrChrono has made a positive impact on you and your practice! We know implementing a new software can have a learning curve, but we are glad to hear our team has been supportive along the way. If you never need further assistance, our Support Center has great step-by-step guides and training videos which you can find here: https://support.drchrono.com/home. Thank you so much for being a DrChrono user! Best, The DrChrono Team JB Joseline B. Pediatric Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Dr. Chrono has been my favorite EMR of all time" February 4, 2024 5.0 LOVED the EMR Absolutely can not financially sustain the money we are loosing to billing not able to collect. However, if I had any say in this I would simply figure out a different billing system - and make this work but it's just not up to me. Please feel free to contact me if you ever need a sales person for South Texas/San Antonio area at \[sensitive content hidden\]; cell phone in US is \[sensitive content hidden\]. Pros I absolutely love charting, creating shortcuts for patient education, sending prescriptions and reviewing my patient's medical history. Cons Medical billing has to go. We are not making any money at all using this system because the billers just are not understanding the health insurance companies pay out their medical claims. And so until the billers are located here in the US with prior experience in collecting claims from our insurance companies - Dr. Chrono will not be sustainable. Review Source Response from EverCommerce April 19, 2024 Hi Joseline, thank you so much for your review! We are so glad to hear you've had a positive experience. We are happy to chat with you about your billing experience to help create more efficiency as well. Please let us know how we can help! RC Richard C. Owner/Physician Hospital & Health Care Used the software for: 1-2 years ### "Don't buy the hype" September 17, 2019 2.0 All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents. A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use. The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me. Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh? Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off. Pros The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect. Cons Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page to find last weeks labs. Click away and back then restart the process. I just put in a controlled script and got an error, "couldn't contact escripts", put in again and the pharmacy calls confirming to dispense twice. Controlled scripts go to the pharmacy without making it into the record. Searching controlled scripts given out does not work in any useful way. Text reminders can be set but half the time they don't go out. Patients complain they didn't get a reminder and appointments are missed. Try to collect a late fee on a patient who didn't get a reminder on her 5th appointment but got one for the last four. Many times we are unable change a patient status from "checked in" to "in room". Nobody realizes the program glitched and the patient complains they were in the room forever. The way the templates work seems great but they cannot be edited on the fly. Slider ON = "uneditable text into the chart here". Not every patient fits in the cookie cutter. Nice kiosk sign in concept but always breaking and leaving patient data visible to the next patient in line. Reason for choosing DrChrono If you have any questions we are happy to tell you our experience. Look up the clinic at in Miramar Beach, Florida and call the office. We are happy to discuss our opinion. The other thing we noticed is that service has deteriorated since announcing our intention to leave. Review Source LW Lee W. DPM Medical Practice Used the software for: 2+ years ### "Scam Artists!" January 21, 2021 2.0 My experience is pretty bad with the 'team' at Dr. Chrono. There is no way to actually get in contact with a 'help desk' or to get assistance with issues when the program fails. You must submit a work order and then hope for a call back. The call back, if it EVER comes, is usually 2-3 days later (after submitting a work order). The only people you can easily access is the sales team who always states they can't help with system function/glitches/assistance with use or function of the program. Furthermore, you must be careful of the contract you sign! I recently let an associate go, and they are going to continue charging me for the no longer employed physician between $400-500/month with no intent on giving me a credit or stopping the charges until a new associate starts. The contract ends in June-they have been charging me since last October for this other physician-just letting me throw away money so they can earn a profit EVEN AFTER 5 YEARS AS A COMMITTED USER TO THEIR COMPANY! I URGE ANYONE TO FIND ANOTHER PROGRAM! Pros I have been using the program for 5 years. Once I had my templates in place and understood the very quirky way this program builds and imports the note from the multiple page boxes which can be clicked on to create the note, I was able to use the system in a functional way that will create a thorough note which looks legally presentable. However, if you intuitively use the boxes they have set up to create and import information into your note, you will see a great deal of unnecessary information imported into your notes and you will legally be in trouble, as it will include things that you not only did not examine, but that are unnecessary to be in your notes. This makes you seriously susceptible to lawsuits and legal action against you. But if you learn how the system imports information and create all your own templates, and you DO NOT click on their boxes, you will be fine, as the information will be only what you require and what you have deemed necessary in the notes. Cons The program glitches and freezes frequently. They are constantly doing maintenance on the program, which creates days of very slow use and function. The program frequently fails to save information you have entered or edited, which can get you in real legal trouble. If you are not paying attention, a great deal of information may be missing from your notes due to these glitches and system failures. Unfortunately, once you are invested in a program, it is a real hassle to switch, as many of us know. So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened. Alternatives considered [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing DrChrono I made a serious mis-judgement! Switched from [WEBeDoctor](https://www.capterra.com/p/15220/WEBeDoctor/) the previous program was very time consuming Review Source MG Marni G. Administrator Medical Practice Used the software for: 1-2 years ### "They still have a lot to learn" June 26, 2015 2.0 Pros Simple to get up and running. You can send automated appointment reminders via text, in Spanish. And when you type in a patient's address, you can type in the ZIP code, and it fills in the City and State for you. Cons It just seems like they're not ready. Like they put the product out before finishing it. Yes, they HAVE certain functionality, but does it work like it's supposed to? I've had many problems since I signed up in December of 2013, but this one is particularly revealing: DrChrono has a way for doctors to receive electronic refill requests, which is great. But when we started using it, we discovered that when we refilled prescriptions in this way, once it was sent, there was no record of it ever happening. No record whatsoever. Of a doctor refilling a prescription. No date. No medication name or dosage or number of refills. The whole thing would just vanish. The only confirmation we could get was by calling the pharmacy by phone and writing in the paper charts that we still had to maintain because drchrono can't track what doctors need to track. I made them aware of this issue in April of 2014. May, I followed up, no response. June I followed up, no response. DECEMBER rolls along, and I got an email saying: "Thank you for your patience as we've worked to investigate the issue you had reported about medication not getting added after the refill request is approved. We don't currently have a timeframe we can provide regarding when a solution will be available but did want to let you know that it is still on our radar and that as soon as we have an update to share, we'll be certain to let you know." It wasn't until February 2015 that I finally got an email saying they fixed it. Maybe it's fine now, I don't know because I don't trust them to handle my practice. I don't usually go into detail like this when I write reviews, but I'm hoping that this experience illustrates the central problem with drchrono. They are software developers with little experience in actually running a medical practice. Ask any experienced medical biller that has used DrChrono for billing, and they will tell you all the BASIC things that are missing from a billing software. Historical patient eligibility. Meaning, DrChrono doesn't keep track of what insurance a patient USED to have, only what they have now. So when you're looking at a previous claim details, it looks as if it was paid by the patient's CURRENT payer, not the payer that ACTUALLY paid it. And with all the changes that are happening with Medicare, and Obamacare, it's crucial to keep track of things correctly because a patient's coverage can change month-to-month. Recording prescriptions given through the software... correctly recording payments received through the software. These are BASIC elements of running a practice. And DrChrono is clueless. Review Source SA Shikha A. Practice Manager Medical Practice Used the software for: 2+ years ### "WORST SOFTWARE I'VE EVER USED" June 21, 2017 1.0 I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs. Pros It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for. Cons Where do I start… first of all, this is the WORST software I’ve EVER used. 1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air. 2) The speech to text feature is useless 3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center. 4) Their online support is A JOKE. They cannot help you 50% of the time from the start. 5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice 6) They need to market to small PCP groups only, this software is not made for other specialties 7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis. 8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it. 9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template 10) Everything is done based on appointments. So, you need to document outside of that, you cannot. Review Source Response from EverCommerce January 1, 1970 Our sincerest apologies for the experience you have encountered with our platform and service. The drchrono EHR platform is indeed not made for inpatient facilities such as yours and is specialized for outpatient ambulatory practices. We appreciate your feedback and would like to let you know that our team has been actively working on improving and innovating our EMR software and service. We thank you for maintaining your standards for software and for having done a fantastic job in testing our platform to its limits as this is the same standard that we are striving to achieve. Your dedicated account manager has sent you a follow up email, but please feel free to also directly email the account management team at accountmanager@drchrono.com for any further assistance until you transition to the new EMR platform as this is always an available avenue for you. AS Amy S. Clinical Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Massage Therapist Employee at a Chiropractic Clinic" January 14, 2021 5.0 I trust the business savvy of the Chiropractor that I worked for while using this software. He did his research and chose this software despite that it is less catered to a Chiropractic office than a medical doctor's office. There are many good aspects to it. It is ultimately more than what I would need as a Massage Therapist and not enough of what I would need. It was ideal to have it for my notes while being an employee, however. I wish all software had such wonderfully customized SOAP notes! Pros The SOAP notes were amazing. Being able to customize how to use them in terms of using intensity number scales, images, drop menus for frequently address muscles and more. It would also flood notes from a previous session, since there are often a lot of similarities, while allowing for easy changes to everything that could have been different that session. Well through thew, easy to use. The best SOAP notes I have ever used from Millennium (2 versions), Clinic Sense, MassageBook, Vagaro & Mind Body. Dr. Chrono is a land slide winner. Cons 1) The system does not allow for varying appointment times for different types of practitioners. For instance, clients trying to schedule a 10min chiropractic adjustment & 60min massage ONLINE, would have their massage session only block off 10mins of the MT's schedule. (When the MT only had 15mins between clients, the client was led to believe they scheduled their 60min!)This created a lot of confusion for the clients and the staff needed to watch these bookings like a hawk. We regularly had to call clients & manually reschedule both the chiro & MT appointments over the phone, defeating the purpose of online scheduling. 2) It is very expensive at its base price. I realize that it is for health care professionals who are billing insurances companies etc. so the value may be there but it prices out many. Massage therapy practices, even those that bill insurance, have smaller profit margins than many doctor offices and could not afford this in most cases. Review Source AC Alicia C. Doctor Hospital & Health Care Used the software for: 1-2 years ### "EMR is full of glitches and issues" July 24, 2021 1.0 It is not efficient enough and does not save time. Pros The price is reasonable and it has a clean appearance. Cons The EMR is HORRIBLE. It is not streamlined and you have to switch screens too often to document and find clinical information that you need. It is highly inefficient. The patient portal is HORRIBLE. Patients do not want to use it because it is so user UNFRIENDLY. Review Source CK Craig K. Physician Medical Practice Used the software for: 6-12 months ### "From a physicians perspective, a very unintuitive system with many idiosyncrasies that make it difficult to learn" February 3, 2018 1.0 Once again, an EMR that may meet the needs of administrators, but fails to help those who actually provide the health care services. Pros \- Lots of pre-programmed macros - built in dictation works well - Electronic prescribing works well on app based version (but zip code needed to find a pharmacy using the web based version) Cons \- Web based version very different from app based version - illogical provider work flow - steps needed to navigate through the system are unintuitive - very small fields in which to enter patient data (med hx, fam hx, soc hx, etc.) - Program did not initially store any patient data that was entered - i.e., patient information such as medical hx, fam hx, etc., was not being saved. Our IT people - had to work with drchrono to set up a 'button' to turn on to save this information - unable to compare previous labs side by side with new results - Results do not automatically enter into a patient's chart; thus unable to communicate with patients directly from screen that has either lab or imaging results - have to enter into the patient chart to initiate communication, then return back to your message or task center to continue processing other results Review Source Response from EverCommerce March 21, 2018 Hi Craig, Thank you for submitting your feedback. We understand that you have had some concerns in regards to the general workflow and layout of the platform, and we would like to let you know that DrChrono EHR is robust and customizable to match your workflows. We've also been notified that your Account Manager is working closely with your practice to help customize DrChrono EHR to fit your unique needs. In terms of comparing lab results side-by-side, our team is currently working on this feature. Unlike other EHRs that release product enhancements once in a while, DrChrono constantly improves and releases new features and updates throughout the year. Stay tuned for an update from your Account Manger. We are glad to help resolve the setup questions and we’ll continue to follow up with your AM to ensure DrChrono is serving your clinic as needed. If you have additional questions or concerns, please contact your Account Manager or directly at ehr@drchrono.com as this is always an avenue for you. -DrChrono Team RS Robin S. Office Manager Medical Practice Used the software for: 2+ years ### "Disappointed in product" April 5, 2022 1.0 Until we find another EHR system, we are stuck. Would not recommend them unless they got better reporting and a help desk that knows their stuff! The system goes down or has lag times ALL THE TIME during the most crucial times of the day too. Pros The ease of scheduling patients and aesthetics look good. We do not submit claims to insurance, so this was one of the easiest EHR systems to use. Cons When you have issues, you have to submit a trouble ticket. You just can't pick up the phone and speak with someone. And they are mostly on India time, so that's an issue too. The reports suck. It's hard to run a business when you don't have decent reporting. We thought they could grow with us, but we've definitely have outgrown them. Reason for choosing DrChrono We were a start-up company, so it was all new to us. We liked the Sales Rep we had at the time (she's no longer there) and felt confident that we had support. Would love to find a reporting system that could integrate with drchrono, but guess what? They don't have one! Review Source RE Richard E. Physician Medical Practice Used the software for: 2+ years ### "Do not trust Drchrono, will not deliver what they promise, you can never get in contact with anyone " December 14, 2021 2.0 If it was not so painful to start a new EMR I would dump them When they bill you the invoice is confusing, it says amount due, but that is not what you owe They lied to get us to sign up then forgot us completely, have never delivered the obstetrical chart we were promised Impossible to contact them, all done by email, you get a return email they have generated a ticket, but that is the end, no one ever gets back with you Pros The Gyn chart is not terrible, it is usable if you use yearly exam for everything otherwise, med, allergies, surgeries do not carry over I pad voice recognition is fair Cons OB chart is dangerous, you would have to look in 10 places to get a picture of what is going on, no problem list no flow sheet Review Source HO Hugo O. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Had a good run but it's time to move on." November 15, 2019 4.0 Overall, my experience with DrChrono is neutral. It started off as a great product but went downhill quickly towards the end. Pros When we initially became a user we loved the customization of the software. Even though it was geared towards medical professionals we were able to create daily note templates, appointment templates, etc. that were unique to our chiropractic practice. Cons Ever since a software update earlier this year (2019 at the time of writing this) the software has been slower and floundering in certain areas (i.e. daily note generation, scheduling, and authorization tracking). In addition, the support provided by DrChrono went from being top notch to lacking in that we would wait for up 24 hours before hearing from someone only to have our issue not resolved. Alternatives considered [Herfert Software](https://www.capterra.com/p/41283/Herfert-Software/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing DrChrono To be honest, price and customization. Review Source Response from EverCommerce December 6, 2019 We are sorry to hear about any technical problems that may have impacted your practice. Please feel free to reach back out to your account manager so that we can swiftly resolve any issues you may still be experiencing. We look forward to hearing from you! BM Bella M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Great EHR" February 15, 2017 5.0 Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it. Pros Being able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices. Cons One feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts. Review Source LM Lee M. Physician Medical Practice Used the software for: 2+ years ### "Simple, Powerful, Intuitive, Affordable" February 24, 2017 5.0 I am a family physician in private practice. I have been using EHRs for almost 2 decades, and DrChrono for over 5 years now. DrChrono's developers are constantly evolving and improving their product in response to customer feedback. Their customer-support and training staff are excellent. They have a great library of short "how-to" videos for self-training. DrChrono's subscription plans are very affordable, and I have found no other EHR that offers more bang for the buck. Pros •ease of use (intuitive user interface) •all physician and nurse documentation can be done from iPad •built-in speech-recognition •easy to customize templates •large library of templates •continually updated "how-to" videos on their YouTube channel as new features are rolled out •friendly, patient trainers and tech support staff •extensive Mayo Clinic patient education resources •optional comprehensive medical billing services Cons •The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase. •100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age) •clinical decision support features are inconspicuous and difficult to navigate •knowledge-base articles are sometimes out of date •Mayo Clinic patient education resources are not well-indexed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.