--- title: "DrChrono Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DrChrono the right Electronic Medical Records solution for you? Explore 493 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- DrChrono 3.9 (493) [View alternatives](https://www.capterra.com/p/89392/drchrono-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of DrChrono Ease of use 4.0 Customer Service 3.6 ## Pros and Cons in Reviews SH Sayed H PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “In 2023, we started our subscription to DrChrono because its platform was based on IOS and its mobile features ( its compatibility with IPAD and Iphone) were appealing.“ July 31, 2026 SH Sayed H PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Drchrono's financial practices seem to be fraudulent by entrapping physcians in financial agreements (by not responding to physicians' complaints and grievance, and by renewing their agreement with sending out reminders).“ July 31, 2026 AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting.“ February 12, 2026 SH Sayed H PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “DrChrono' s Practice Management component failed frequently to determine patient's insurance eligibility at the time of visit, so we switched back to the previous vendor.“ July 31, 2026 LF Larisa F Nurse PractitionerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Many customizable features for documentation and notes which can be used for a variety of medical practices.“ June 25, 2026 AK Andrew K Owner - Clinic DirectorAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues.“ November 13, 2025 SH Sayed H PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I am a family physician and I have been using e-prescribing and EMR since 2005 starting with Amazing Chart which was easy to use and its cost was reasonable. “ July 31, 2026 SH Sayed H PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “b- DrChrono' s accounting & billing department ("the back office") never follow's on complaints tickets generated by their customer service ("front office".“ July 31, 2026 ## Showing most helpful reviews Showing 1-25 of 493 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Pharmacy assistant Used the software for: Less than 1 year ### "DrChrono as a tool for digital healthcare management " October 7, 2026 5.0 Overall, it’s a great platform to manage patient documentation, scheduling and appointments. Although technical and customer support can be improved Pros DrChrono helps simplify daily healthcare tasks such as managing patients records,appointments and making its valuable for money spend. It also provides clinical documentation and notes that saves time and keeps everything organized. Cons Sometimes patients record security issues can happen due to system issues and bugs. Customer support can be slow. High pricing for smaller businesses Review Source R Reviewer physician Used the software for: 3-5 years ### "TERRIBLE SERVICE- FIRE EVERYONE- \[sensitive content hidden\] is awful to work with" August 21, 2026 1.0 awful. They're really good at collecting payment. They're really bad at everything else- they're customer service dept needs to be completely REVAMPED Pros the software is okay. i like that it's web based so you can access from anywhere. Unfortunately, everything else is terrible. Cons THE CUSTOMER SERVICE IS TERRIBLE!!! COMPLETELY UNRESPONSIVE! \[sensitive content hidden\] should be FIRED!!!! This company has no interest in actually helping to solve problems. T Review Source R Reviewer Physician Used the software for: 3-5 years ### "Drchrono products are over-rated and their financial practices intend to entrap physicians financially." August 3, 2026 1.0 5\. Poor customer support: the customer support never calls back when a call drops. 6. DrChrono' s Accounting & billing department commits out right fraudulent financial practices (probably on the directives from their corporate office) as evidenced by the following facts: a- DrChrono' s subscription agreement doesn't include an exit clause even in case of their product failure. b- DrChrono' s accounting & billing department ("the back office") never follow's on complaints tickets generated by their customer service ("front office". c- Drchrono's accounting and billing department automatically renews physicians subscription without sending reminders to subscribing physicians, and despite the multiple complaints about the failure of their products and despite multiple request for cancelation of their subscription. Overall assessment: 1. Drchrono is definitely an over-rated product (both their ehr and e-prescribing). 2. Drchrono's financial practices seem to be fraudulent by entrapping physcians in financial agreements (by not responding to physicians' complaints and grievance, and by renewing their agreement with sending out reminders). Notes to physicians who feel entrapped by Drchron's agreements: 1. Talk to your financial institutions to stop automatic payments to Crchrono. 2. Resort to your legal resources, if Drchrono does not release you from the agreement and/or refund you the money you have paid to Drchrono without being able to use their products. Pros I am a family physician and I have been using e-prescribing and EMR since 2005 starting with Amazing Chart which was easy to use and its cost was reasonable. In 2012, as our clinical needs grew, we started using Care360 until 2019-2020, when its parent company, Quest Quanum, started to phase it out. We started using Tebra and then Rxnt. In 2023, we started our subscription to DrChrono because its platform was based on IOS and its mobile features ( its compatibility with IPAD and Iphone) were appealing. Cons Multiple Issues: 1. Data extraction from our previous EHR (which was done for an additional fee) was not mapped correctly. 2. On-Boarding failed to generate simple forms we needed(neither a printable blank superbill encounter ticket, nor a blank clinical template form for pasting a note generated via an external ambient listening software). 3. Electronic prescribing failed to send a single prescription. The issue could not be fixed by the tech support, therefore, we switched back to our previous/current vendor's (RXNT) e-prescribing that works very efficiently. 4. DrChrono' s Practice Management component failed frequently to determine patient's insurance eligibility at the time of visit, so we switched back to the previous vendor. 5. Starting a clinical note is rather tedious: A note can not be started after pulling a patient's chart. The patient will need to be placed on the schedule first before a clinical note could be started on that patient. Review Source R Reviewer Nurse Practitioner Used the software for: 3-5 years ### "Decent platform/ EMR" June 26, 2026 4.0 Pros Easy to view daily schedule, schedule appointments and template the way you want your notes to be arranged. Cons Difficulty getting great reporting, financial metrics, etc. difficulty getting specific access for users. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Customizable and includes scheduling and payments" May 6, 2026 5.0 I was really glad to find something customizable that worked well for my chiropractic clinic. It worked for me for many years until I decided to use a different program that was more specific to my field. Pros Customizable and worked with my chiropractic business, from the get-go. It was free at first, and then transitioned to a paid model. Cons It wasn't chiropractic specific. It wasn't a big deal, but it did mean it included a lot of things I didn't really need. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Nice all around software" April 7, 2026 4.0 I have had a good experience overall with the onboarding and support from the team as we set up a practice. It has been a smooth transition. Pros I love the patient management of Dr Chrono. It is fully integrated with everything needed to see a patient, chart the visit, and manage medications! Cons My biggest frustration is simple - I don't want the system automatically posting ERAs on me. I want to go through them individually and publish them. It is the most efficient way to manage denials. Review Source ASA Adewale Samuel A. HIO Used the software for: Less than 1 year ### "Cloudbase application " February 18, 2026 4.0 Overall, drchrome application is user frindly and makes word very efficient. We have been using drchrome for a while and i can say that its multifunctional for the enterprise. Pros DrChrono application has been very useful and creates great value for money. It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting. Cons DrChrono application demands a huge deal of wife data. Probably due to its cloud base or might be due to data volume of our teams see devided. Review Source Dr. Charbel H. Chiro Used the software for: 1-3 years ### "Not recommeded " February 5, 2026 1.0 We moved to DrChrono expecting an enterprise-level EHR. While reporting technically exists, it is not intuitive or user-friendly. Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone. Billing took nearly a year of back-and-forth to stabilize, and even now the system frequently glitches. CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate. What appears correct on the clinical side can show differently once sent to billing, creating real risk and added cleanup work. Patient statements are also a major weakness. They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one. Support is generally polite, but resolution is slow and often reactive. In addition, practices should read the contract very carefully. Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic. Overall, this platform has required far more workarounds and staff time than expected. Review Source R Reviewer Physician Used the software for: 3-5 years ### "Terrrible EMR" January 7, 2026 1.0 It was very user-friendly at the beginning up to 10 years ago. Things went down slightly until their recent sale of the platform to a new company, where it took a downward slide in quality. Pros Nothing is of value with this EMR now. We are constantly struggling to save time and money with it. stay out of this EMR if you want to have a smooth office EMR. Cons Unavailability and unreliability of tech support are the major problems. They are now locking you into an entire year of contract without telling you, and increasing their premium without giving you a chance to transfer data to another EMR. Review Source JJ Justine J. Vice President Used the software for: 3-5 years ### "Look elsewhere, actions made us lose clients" January 5, 2026 1.0 Look elsewhere. Support is not helpful. You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry. They called and texted 150 of my clients at 2am, took no accountability for it and can not promise it won't happen again. I turned my reminders off completely, losing major functionality. There isn't a person you can contact or talk to about issues. A support ticket is your only option. And when you want to talk about contract issues, you wait weeks to get someone and multiple submissions about the same issue. There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect. Pros I have a hard time with the pro list. I used drchrono for over 10 years. The cost i guess is the biggest pro? Cons Support is terrible. No help, no answers and no solutions. Bugs that result in enties not saving, having to change and save multiple times for one item. The software send calls and texts to 150 of my clients at 2am and offered no explanation or consideration. Review Source R Reviewer Bookkeeper Used the software for: 3-5 years ### "Easy to use program with great support" October 10, 2018 4.0 Pros I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road. Cons The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming. Also the reporting was very minimal but has gotten better through the years Review Source R Reviewer Chief Operating Officer, Physician Used the software for: 1-3 years ### "DrChrono is Inconsistent at Best" August 29, 2023 4.0 I lost patients because of DrChono's inablity to work well with Collectly. Patients were being double billed or billed for things things that they had already paid for. To correct this we had to cancel Collectly and work a lot of hours to remove the billing issues from our end. On top of that we lost patients because they were billed for things that we told them that they were going to be receiving a cash discount on. Pros I liked being able to work with an iPad on it. Their big claim is that it was designed for use through ios systems and iPad. I feel like they put a lot of effort into it at first and have not progressed since the iPad was first released. The bottom line is that it could be sooo much better than it is. Cons The meetings with the Apollo+ team. They did not listen to us on a consistent basis. After attending meetings for 3 months and telling them the same thing for several weeks in a row, I gave up and just tried to do as I was told. We had to basically cancel Collectly because it did not function as advertised. My patients received bills from Collectly the same day as their appointment before my biller could enter their copays. I LOST PATIENTS BECAUSE OF THIS DRCHRONO. Review Source R Reviewer MD Used the software for: 1-3 years ### "Implementation Nightmare + Unintuitive UI + Locked-in Contract – Buyer Beware" November 26, 2025 1.0 After committing to DrChrono I discovered the system is virtually unusable without major workarounds. The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation that make daily use inefficient. The implementation phase dragged for months, full of delays, unresolved issues and staff-downtime that disrupted practice operations. The training offered was insufficient: generic, basic, did not address our specialty’s workflow or busy-practice realities. Support is slow, often unhelpful, and you’re essentially locked into a contract with minimal freedom to cancel or exit—even when the system clearly fails to deliver on its promises. For any practice seeking a modern, streamlined, user-friendly EHR, I strongly caution against DrChrono. Unless you have a tremendous tolerance for frustration, excessive manual workarounds, and limited vendor accountability, look elsewhere. Pros Honestly, there is very little, if anything, positive to say about this platform. After months of using DrChrono, I could not identify a single feature that worked reliably or added real value to our workflow. The system’s interface, performance, and usability issues overshadow any minor conveniences it might offer. Even the supposed “benefits” like cloud access or mobile tools are poorly executed and frustrating to use. From start to finish, this software was a constant source of wasted time and aggravation. There are absolutely no redeeming qualities worth mentioning. Cons DrChrono is a complete disappointment on every level. The system is outdated, painfully slow, and nearly impossible to navigate. Nothing is intuitive — every action takes multiple steps that make no sense. Implementation dragged on for months with no clear guidance, and the “training” was useless, leaving our staff completely unprepared. Support is unresponsive and dismissive, often taking days or weeks to reply. Even worse, canceling the contract is almost impossible, trapping you in a system that doesn’t work. Every aspect — design, functionality, service, and communication — feels broken. This software has been an expensive and exhausting mistake. Review Source R Reviewer PMHNP Used the software for: 3-5 years ### "Choose any other EHR." June 2, 2025 1.0 Signing up with Dr. Chrono was the worst practice decision I've made. They started off so well when we signed up in 2016. I loved them for the first couple of years. They offered to pay for me to attend a conference so that I would come to some marketing dinners and convince other providers to sign up. I almost did it, but scheduling didn't work. And then the honeymoon ended. First it was constant system slowness, glitches, then they outsourced their help desk. Every time I thought it wouldn't get worse, things deteriorated further. There is no easy way to export chart notes, so it will cost thousands and thousands to transfer 9 provider's worth of data elsewhere. I feel like a hostage. Some examples. In February, they broke our providers' inboxes. Instead of each provider seeing only their patient's messages and faxes like had been the case for 9 years, now we all see EVERYONE'S. In addition to privacy concerns, it makes a safety issue, as I have to wade through 100s of messages to find the 4 messages from MY patients. Very easy to miss important communications. We had to explain to them AGAIN 3 weeks ago why this thing they claim they have been working on for the past 3 months is a problem. Aetna ERAs for two of our providers still don't work, 5 months after they forced us to change clearinghouses. Labcorp won't complete the integration unless you pay thousands of dollars or send them a high number of lab orders per week. Appointment reminders didn't go out last weekend. We've had at least 3 days in the last year where the system was completely down for most of the day. Periodically, the system applies payments to balances, even though the transaction failed, so we have to watch carefully for that. Pros They have identified features that would be helpful to integrate in an EHR. There are a few options for customizing forms and templates. Cons Poor reliability. Things break all the time, and then when you make a help ticket, the help desk gaslights you trying either blame user error, or claim that the problem doesn't really exist. Eventually, you get them to understand the problem, but then it takes weeks to solve a ticket, if ever. Review Source R Reviewer owner Used the software for: 3-5 years ### "Poor customer support and lack of respect to your current clients " December 31, 2024 1.0 Very poor support system. Takes them 3-5 business days to respond to a simple issue. Billing system is also very poor. Pros The scheduling is ok but everything else is hassle. Cons I hired a doctor and for me to add him i had to sign the contract for 1yr. He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there. So image paying $$600/month for a provider who's no longer practicing. After speaking to their executive team, \[sensitive content hidden\] stated it would be a breach a contract which is complete bullshit. very disappointed Review Source R Reviewer MD Used the software for: 3-5 years ### "Slow speed and poor Customer service " April 11, 2024 1.0 Very Unpleasant. There are no consequences of their flaws even though we have bear financial cost of their system slowing down in the middle of a very busy day. Pros I really liked DC when I first got it in 2018. For the past 2 years, it has become a nightmare. My only problem is that I have no many notes and medical records that I can’t change EHR easily otherwise I would do it today. Highly unreliable and too expensive for poor quality. Cons Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars loss as providers were unable to see patients but we still had to pay them for their time. Review Source R Reviewer D.C. Used the software for: 3-5 years ### "DrChrono is not worth the high cost" April 18, 2024 2.0 Second worse EHR platform I’ve ever used. Will NEVER recommend!! This is a close first-worse with Epic EHR. Pros 1\. HIPPA compliant. 2. When their system is not crashing or updating, notation is good for the most part. 3. I like being able to schedule patient’s from my phone app. Cons 1\. Customer and tech support are 0 help! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE!’ 2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved. 3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow. Review Source edward G. owner Used the software for: 3-5 years ### "downtime" November 11, 2022 3.0 Unintuitive, clunky, unreliable. On the bright side, DrChrono has a lot of potential to do a lot of things that it doesn't realize due to poor customer service, bugs, and very poor user experience. Pros The e-prescribing module is the most user-friendly part of the EMR. It isn't great, however. It would be better if it would save prescription that were pending signature for signing later. Cons The frequent downtime, slowdowns and bugs are the #1 headache of being a DrChrono end user. Yesterday it ran so slow for 6+ hours that it was impossible to send controlled substance prescriptions. It was almost impossible to save notes. Appointment weren't getting saved to the schedule. It would take on the order of minutes to open a note. There are other glitches, like appointment reminders getting turned off, buttons disappearing, and new diagnoses getting added to patient charts. For example, many of my patient charts were automatically updated with diagnoses of ADHD and schizophrenia. There are lots of other quirks and problems: if you delete an appointment from the calendar, the note disappears from the chart. The chart shouldn't be that fragile! Review Source R Reviewer M.D. Used the software for: Less than 1 year ### "Do not use this software product" December 15, 2020 1.0 I purchased this software for my primary care practice, the features seemed to fit very well. After eight months, and $10,000 paid, I have no product. After paying over $5000 to my existing software product to package the data onto a thumb drive, they were never able to extract the data. The TechTeam was clearly inept, inexperienced, and woefully lacking in training, experience, or knowledge. Countless hours and a small fortune, they were not able to put my data into their system. I contacted my current software vendor, Quest Quanum, and it seems the data extraction problem was unique to Dr. Chrono. They strung me along for several months, while I was paying monthly fees in anticipation of getting a new EHR software, without any real transparency. Now they are demanding all the money for the two-year contract. When I stopped payments and demanded my money back, they told me that they had hired a third-party for data extraction but it would cost me more money. Pros Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software Cons Very poor customer support, and lack of knowledge by support teams Review Source R Reviewer Owner - Clinic Director Used the software for: 3-5 years ### "TERRIBLE COMPANY WITH UNRELIABLE SOFTWARE!!" November 14, 2025 1.0 Myself and my team have had nothing but problems for years with DrChrono. The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers). We lost soooo much time and money with all the issues we've had with them. After deciding to leave and switch to a better software, they have now sent us to collections for the remaining 2 months they say we owe for the software we are no longer using. I should be suing them for all of the mishandled insurance claims, security breaches and lost medical records that patients are requesting. DO NOT GO WITH THIS COMPANY THEY ARE TERRIBLE! Pros Starting out as a new provider opening my practice I had only ever worked with DrChrono as an intern at a different practice and he didn't have much positive or negative things to say about the software but I decided to sign up with them when I opened. In the beginning (about 8 years ago) there were less features, it wasn't as expensive per month and the customer service was decent. Cons As time went on and they kept launching new features (most we didn't use) the platform became more and more unstable. We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps. After about 6 months of them trying to fix all the issues they then raised the price of the software every year, and required a year contract in excess of over 1500 a month for a small practice with 3 providers. Software like Jane and Chirotouch charge a third of that and have far less issues. At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues. Review Source R Reviewer Office admin Used the software for: Less than 1 year ### "Pretty good, I like it and would be good for doctors" October 31, 2025 4.0 Pretty good. My doctor uses it for scheduling and doing appointments so you don’t have to go into the office Pros I like the easy scheduling option but the video often does not work or hard to log into to join the video call Review Source R Reviewer NP Used the software for: Less than 1 year ### "I can finally breathe" December 10, 2024 5.0 Overall experience has has been great! \[sensitive content hidden\] who who worked me to set everything up was a wonderful instructor and answered all my questions. She was accessible if I had questions outside of the instruction time. I also had another issue and they helpe me to understand to correct the issue. Pros Once I have used it I can navigate easily. I am srtill learning but it has been working great! Cons There really isn't anything I dislike. It's just learning everything. I do wish they had a user guide. Review Source R Reviewer Pediatric Nurse Practitioner Used the software for: 3-5 years ### "Dr. Chrono has been my favorite EMR of all time" February 7, 2024 5.0 LOVED the EMR Absolutely can not financially sustain the money we are loosing to billing not able to collect. However, if I had any say in this I would simply figure out a different billing system - and make this work but it's just not up to me. Please feel free to contact me if you ever need a sales person for South Texas/San Antonio area at \[sensitive content hidden\]; cell phone in US is \[sensitive content hidden\]. Pros I absolutely love charting, creating shortcuts for patient education, sending prescriptions and reviewing my patient's medical history. Cons Medical billing has to go. We are not making any money at all using this system because the billers just are not understanding the health insurance companies pay out their medical claims. And so until the billers are located here in the US with prior experience in collecting claims from our insurance companies - Dr. Chrono will not be sustainable. Review Source R Reviewer Owner/Physician Used the software for: 1-3 years ### "Don't buy the hype" September 18, 2019 2.0 All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents. A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use. The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me. Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh? Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off. Pros The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect. Cons Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page to find last weeks labs. Click away and back then restart the process. I just put in a controlled script and got an error, "couldn't contact escripts", put in again and the pharmacy calls confirming to dispense twice. Controlled scripts go to the pharmacy without making it into the record. Searching controlled scripts given out does not work in any useful way. Text reminders can be set but half the time they don't go out. Patients complain they didn't get a reminder and appointments are missed. Try to collect a late fee on a patient who didn't get a reminder on her 5th appointment but got one for the last four. Many times we are unable change a patient status from "checked in" to "in room". Nobody realizes the program glitched and the patient complains they were in the room forever. The way the templates work seems great but they cannot be edited on the fly. Slider ON = "uneditable text into the chart here". Not every patient fits in the cookie cutter. Nice kiosk sign in concept but always breaking and leaving patient data visible to the next patient in line. Review Source R Reviewer DPM Used the software for: 3-5 years ### "Scam Artists!" January 25, 2021 2.0 My experience is pretty bad with the 'team' at Dr. Chrono. There is no way to actually get in contact with a 'help desk' or to get assistance with issues when the program fails. You must submit a work order and then hope for a call back. The call back, if it EVER comes, is usually 2-3 days later (after submitting a work order). The only people you can easily access is the sales team who always states they can't help with system function/glitches/assistance with use or function of the program. Furthermore, you must be careful of the contract you sign! I recently let an associate go, and they are going to continue charging me for the no longer employed physician between $400-500/month with no intent on giving me a credit or stopping the charges until a new associate starts. The contract ends in June-they have been charging me since last October for this other physician-just letting me throw away money so they can earn a profit EVEN AFTER 5 YEARS AS A COMMITTED USER TO THEIR COMPANY! I URGE ANYONE TO FIND ANOTHER PROGRAM! Pros I have been using the program for 5 years. Once I had my templates in place and understood the very quirky way this program builds and imports the note from the multiple page boxes which can be clicked on to create the note, I was able to use the system in a functional way that will create a thorough note which looks legally presentable. However, if you intuitively use the boxes they have set up to create and import information into your note, you will see a great deal of unnecessary information imported into your notes and you will legally be in trouble, as it will include things that you not only did not examine, but that are unnecessary to be in your notes. This makes you seriously susceptible to lawsuits and legal action against you. But if you learn how the system imports information and create all your own templates, and you DO NOT click on their boxes, you will be fine, as the information will be only what you require and what you have deemed necessary in the notes. Cons The program glitches and freezes frequently. They are constantly doing maintenance on the program, which creates days of very slow use and function. The program frequently fails to save information you have entered or edited, which can get you in real legal trouble. If you are not paying attention, a great deal of information may be missing from your notes due to these glitches and system failures. Unfortunately, once you are invested in a program, it is a real hassle to switch, as many of us know. So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.