# Page 5 | DrChrono Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is DrChrono the right Electronic Medical Records solution for you? Explore 488 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/?page=5 --- DrChrono 3.9 (488) [View alternatives](https://www.capterra.com/p/89392/drchrono-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of DrChrono ## Showing most helpful reviews Showing 101-125 of 488 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CT Carleigh T. Owner Alternative Medicine Used the software for: Less than 6 months ### "Highly disappointed " August 17, 2019 1.0 Pros Well initially the sales team was responsive, quick, helpful. They quickly got us in for a demo. The demo was appealing. It appeared the software could do just about anything. But I know feel this was a heavy emphasis on sales no matter what. They even discounted our service at risk of it not being the right software for our needs. Cons It’s confusing. Complex. Not easy to use. Implementation team didn’t even know how to use features and would send us to specialists who were booked for days on end. When reaching out after signing a contract good luck getting help. We feel like we have become a number and not a customer or assets to them. It is one of the worst companies I have experienced since 1999. What happened to quick, helpful and efficient customer service? It was on the front end to make us a customer and to sign a ridiculous contract. Once in, they disappear and say they can’t help. They just send you to person to person. Then the person at the top is unavailable. It’s 2019. This is the worst company I have used since Comcast. Even then Comcast is better. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing DrChrono I thought adding medical software would be helpful. I was wrong! Review Source VR Verified Reviewer Product Manager Hospital & Health Care Used the software for: 6-12 months ### "Works great for small practices, has a responsive helpdesk team" December 15, 2023 5.0 Pros Excellent and easy-to-configure views to manage the appointment slots Cons There are some constraints when it comes to customizations Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Review Source Response from DrChrono December 15, 2023 Thank you so much for your feedback - we are glad to hear DrChrono has worked well for your practice! We appreciate you being a part of DrChrono! DB Dawn B. Used the software for: ### "" May 11, 2012 5.0 I am an internist and started using Drchrono as my first EMR system when it made its debut. At the time, I was looking for an easy to use EMR system for my iPad. I've been using it now for the last year and a half. My practice is very small and I do not use the billing portion of Drchrono (I do not take insurance in my practice, so I do not require any billing support). My comments are based solely on my experience with the EMR portion. Implementation was simple and quick. We had many questions at the start, but the staff at Drchrono was always available to answer them. It took very little time for us to get used to the system. Even now, if my administrator or I have a unique question, a simple email will elicit a quick response from the staff at Drchrono. They make an honest attempt to solve our problem, and if they cannot, they often work on the problem and incorporate the solution into a newer version of the app. My staff and I like the practice management section of Drchrono. We can easily make appointments, schedule reminders for the patients by email, text or phone. We have been able to email all of our patients to make announcement about upcoming flu shots or office closures. Also, my staff can easily download previous SOAP notes or use the "dashboard" to send a specialist a current Medical history and medication list. I am looking forward to faxing notes directly from my iPad, but have not attempted this yet. We use the "dashboard" section often to get a quick view of the patient's medication list when the pharmacy is calling. Also, we input all of our patient’s immunizations in this section. Further, we can print a "super bill" and "claim form" for the patients if they wish to submit them to the insurance company. I also use the "escript" pharmacy section to fax prescriptions directly to the pharmacy. I think this section needs some tweaking, but I'm sure that will happen in the future. The biggest plus for me is that I can access my notes and scanned labwork and X-rays from my computer or iPad at any time. This helps a lot when I am out of the office. Overall, my office practice is much better organized and efficient because of Drchrono. We are big fans! Review Source DCA Dr Collins A. Optometrist Hospital & Health Care Used the software for: 6-12 months ### "DrChrono- Practice (Record keeping/ data Management) made easy" April 15, 2023 4.0 Awesome so far. It makes patient record easy Pros Complex but Flexible> It Has a wonderful User experience and the user interface is easy to navigate. Cons Occasionally slow maybe due to network. Review Source Response from DrChrono April 24, 2023 Hi Dr. Collins! Thank you so much for your review! We are so glad to hear you are enjoying your user experience and appreciate you being a part of DrChrono! Best, The DrChrono Team JR Jay R. Chirorpactor Medical Practice Used the software for: 2+ years ### "Review of program" January 16, 2018 3.0 Pros Free draw , insurance payments / EOBs easy to work with , scheduling is straightforward. Formatting soap notes. Cons Not Chiropractic friendly. System is more designed for large hospitals. No ability to print statements or superbills per date range. Review Source Response from DrChrono February 2, 2018 Hello Jay, Thank you for using drchrono EHR. We're happy to see you have positive feedback in regards to the overall functionality of our EHR for your specialty practice. We'd like to inform you that in the "Live Claims Feed" tab on web, you are able to filter by date range, select and print in bulk all the superbills you need. For patient statements you are able to organize your table by Last appt date, and select and print in bulk on the right side as well. We will have your account manager reach out this week to ensure that this information gets to you, and to address and resolve any other issues or questions you may have about our software. If you would like to reach out to us first, sending an email to accountmanager@drchrono.com is always an avenue for you. TD Timothy D. Physician, President & CEO Medical Practice Used the software for: 2+ years ### "Highly efficient all-in-one EMR and practice management software" February 21, 2017 5.0 I've used a lot of EMRs over the years and I searched a long time to find a good solution for our small group private practice that was user-friendly from the provider side but also had the analytics tools needed to run the practice management. We also struggled to find a biller in-house that could manage our growing practice. We switched to the revenue cycle management services with drchrono and have been very pleased with the billing team noticing an improvement in our collections and reduction of our costs. Pros Intuitive, provider friendly EMR, easily customizable Good revenue cycle management software that allows me to easily analyze how our practice is doing Cloud-based, works anywhere on computer, ipad, or iphone Cons There are a few things that don't work as well going from a solo provider to a group practice with multiple locations and providers Little differences between computer and iPad versions are a little bit frustrating Review Source TB Ted B. CEO Medical Practice Used the software for: 2+ years ### "Worst company I have dealt with" January 19, 2023 1.0 The first few years were really good. Last three years have rapidly declined. Would never recommend to a colleague. Pros It can be customized to individual need but requires many hours to get right Cons The customer service is a joke. Prices continually go up with no appreciable benefit. Difficult to exit. Review Source Response from DrChrono January 23, 2023 Thank you for your review. We apologize for the frustration you have experienced and take this feedback seriously. We greatly appreciate your partnership over the last several years. We understand you have been in touch with our team, but if there is anything else we can do to help, please don't hesitate to let us know! Eric W. CEO and Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product" February 21, 2019 4.0 Pros i like the new addition of several financial reports that you can run to really analyze your practice with regards to billing Cons the support is sometimes difficult to communicate with. they are timely but ifeel there is a language barrier. Review Source SE Sarah E. Physical Therapist Assistant Medical Practice Used the software for: 6-12 months ### "DrChrono for EMR" October 15, 2019 5.0 Used this EMR at a Physical Therapy clinic. I was able to create my own template with rationales to support my billing CPT codes and the care I gave. The software is easy to customize, easy to use, and cuts down on my documentation time because there’s no superfluous information or boxes to scroll through like many types of EMR softwares have. Pros Customizable templates. Ease to use. Multiple functions and features to use to create a template that cuts down on documentation time while still providing all necessary aspects for solid documentation. Incorporates needs rendering or needs supervising for documentation sign-off. Auto-save feature is awesome! Cons Can’t think of any negative comments about the software. However the IT Support is not the most reliable or quick if and when any issues arise. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Change of job Review Source VR Verified Reviewer Plastic Surgeon/owner Used the software for: 2+ years ### "Ive used many EMRs. Drchrono is the only EMR that has truly organized my patient's records." May 24, 2018 5.0 Pros Easily accessible on all apple devices. Easily create templates that suits your office. Easily create forms to be filled. Cons Compared to other EMRs that I have tested and purchased, I still have not found a Con that applies to drchrono. Review Source AP Annie P. Office Assistant Mental Health Care Used the software for: 2+ years ### "Easy to use and useful software" April 15, 2020 4.0 Does what we need it to (mostly) and is less annoying than some. Pros It's easy to use, easy to upload information, easy to find things again. Especially like things like flags, and the ability to easily see things like insurance cards. Cons Some very annoying things. The patient portal, OnPatient, lets patients select a different doctor and office, which means the appointment slips through the cracks, or ends up double booking something else. The customer support is responsive to basic things, but if it's a complicated process, they're not helpful, and there's no way to call them, only to send in help tickets. Review Source RN Robert N. Doctor of Chiropractic, President Medical Practice Used the software for: 1-2 years ### "Customer Service and Ease of use are terrible" April 20, 2017 2.0 I credentialed new doctors and have been paying for them to use Dr. Chrono for almost 6 months now. I have had nothing but problems submitting and getting paid for their claims with NO HELP from Dr. Chrono. Pros The system is easy to change notes and re format. They have an app that you can write notes and dictate on. Cons Customer service is absolutely horrendous. I would never recommend this product just because of the poor quality of customer support alone. Also, the billing and credentialing of new doctors is made very confusing and they do not give you proper information because they want you to use their billing service. Review Source Response from DrChrono May 3, 2017 Our sincerest apologies for the poor experience you have encountered with billing for your new doctors. We are actively improving our customer experience and appreciate the feedback. Your dedicated account manager will give you a follow-up email and call to help address this issue, but please feel free to also email the account management team at accountmanager@drchrono.com for any further assistance as this is always an available avenue for you. EA Eduardo A. OMD , LAc. Medical Practice Used the software for: 2+ years ### "Using Dr.Chrono" December 8, 2022 5.0 The software is great, non complaints whatsoever. Pros Medical scheduling. The only thing we use it for. Cons No dislike. Their software is excellent. I honestly think it is one of the best medical scheduling systems Review Source Response from DrChrono December 12, 2022 Hi Eduardo, Thank you so much for your review! We are so glad to have you as part of DrChrono and appreciate your continued business! - The DrChrono Team AP Alexis P. CEO Medical Devices Used the software for: 2+ years ### "Excellent and cost effective " August 27, 2022 5.0 Pros E prescribing and charting are easy to use Cons Customer support . I cannot improve because there is no technical support Review Source Response from DrChrono September 8, 2022 Hi Alexis - thank you so much for your feedback! We are sorry to hear you feel you have not received adequate support. We'd be happy to get you connected with the right person if you still need help - please either submit a support ticket here: https://support.drchrono.com/hc/en-us/requests/new or connect with your Account Manager. You can also reply directly to this message for further assistance. Thank you for being a DrChrono user! GB Greg B. COO Health, Wellness and Fitness Used the software for: 6-12 months ### "Dont use this system" December 18, 2023 1.0 The worst, better systems for less money. Pros Nothing, everything was terrible. Everything they promised didnt work. Cons Horrible customer service. Never fixed our issue and then told us if we canceled we owed them $2k. Review Source Response from DrChrono December 21, 2023 Hi Greg, Thank you for reaching out - we are sorry to hear this has been your experience. We would like to learn more about the issue you were having and see how we can help. Please respond with your contact info or send us an email to marketing@drchrono.com. We look forward to connecting soon! Rebecca A. Clinical Psychologist Mental Health Care Used the software for: 1-2 years ### "Works fine for outpatient psychiatry" June 15, 2018 4.0 Pros I had a good experience with customer service at the beginning, they were available to show me the software. I also like the way you can set up appointment reminders. The layout of the site is fairly intuitive. Cons The mobile app is somewhat difficult to navigate and does not have all of the features of the full website. Review Source VR Verified Reviewer physician Medical Practice Used the software for: 6-12 months ### "very poor customer service" April 6, 2023 4.0 Pros superbill is pretty easy to useI liked the patient reminder options Cons The customer service is really bad. I've emailed them 6 times to close out of my practice (I moved away) & I still haven't gotten any of this service. The templates are annoying to make Review Source Response from DrChrono April 10, 2023 Hello - thank you for reaching out! We are sorry to hear you have had difficulty connecting with someone and want to help! Can you please send us an email to marketing@drchrono.com with your contact information? We can get you connected to the right person from there! Thank you again for your review - we hope to hear from you soon! DB Daniel B. Owner/Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "I have used this product for years and I wouldn’t use anything else" April 6, 2021 5.0 Every year they contact me to make sure I am aware of the new updates that come automatically. I’m not sure any other company does that. Pros I love the fact that I use my iPad. I don’t have to have computers in every room. The program is easy to use, customizable and when I need help it’s quick. Cons I only wish that when I choose a billing profile it gets rid of the last diagnosis codes. I also wish I could make a section start on a new page. I read X-rays and it would be nice to be on its own page and not attached to my soup note. Reason for choosing DrChrono I can use my iPad and customize the pages. Review Source CM Cynthia M. Office Manager/Private Consultant Medical Practice Used the software for: 1-2 years ### "Worst Customer Service I've ever experienced " December 12, 2018 1.0 They do a great job selling the product and making promises but when it comes down to helping make it work well in the clinic setting, they are less than helpful. Rep was actually confrontational with the staff. Pros I wish I could write something that I liked but it was implemented very poorly and we opted to not spend more money on all of the additional things that would make it work well. Cons Extremely expensive for what you get. Everything is an add on with extra expense. Customer service is beyond terrible. Contract is very deceptive. You have to pay for doctors for an entire year even if they no longer work in your clinic. Review Source Response from DrChrono December 20, 2018 Hi Cynthia, We’re sad to see you go and wish you the best of luck. We had tried multiple times to schedule account reviews with you for additional training and to answer any questions, however, we were not able to get in touch with you. Your annual contract also reflects the number of providers at the time of signing up and can not be modified until the renewal time. Best, The DrChrono Team JP Jodi P. Clinic Manager Medical Practice Used the software for: 1-2 years ### "To switch or not to switch" August 28, 2019 4.0 Drchrono is sufficient for what we use it for, but I feel it is over priced. Pros I like drchrono being a cloud based EMR system. This allows us to work from anywhere and look at the schedule at any time of the day. Cons When it is cloud based, if you are without internet, you cannot use the system. I also wish the reports were easier to set up. I tried using their coding and claim submission team, but had nothing but problems. You can only reach customer service via drchrono customer support and have to wait for an answer. Review Source Mike B. Owner Used the software for: 1-2 years ### "Love the program. I had all my charts shredded--15 years worth. " May 24, 2018 5.0 chart elimination, eas of use, efficiency Pros Now I have all patient data in my small ipad. DrChrono is an efficient and easy program to use. NAd they have very good customer support. Just imagine eliminating all your paper charts!! Cons I have to pay for it. LOL. I have no negative comments to make about this great program. Review Source BB Brandon B. Chiropractor Medical Practice Used the software for: 1-2 years ### "Best software ever!" April 21, 2021 5.0 Great product and I highly recommend this software! Pros The versatility, customizable programs, patient portal, the use of ap on my phone so I can schedule people any time I want. The patient portal and reminders are great Customer service was fantastic. Especially working with \[SENSITIVE CONTENT HIDDEN\] Cons The initial learning curve was a little challenging as I converted over to chirotouch. It meant that every two weeks I would get training to problem solve and create my own templates for notes. Now I have everything learned and can check the vitals of my office at any time!! Review Source CG Carri G. CEO of Vital Profits Medical Practice Used the software for: Less than 6 months ### "Still training, but very excited to get to work on Drchrono!" April 11, 2018 5.0 When running reports you can customize by using extensive filters. I think the program has limitless features. From what I can see so far, you can do anything you need to do on drchrono. Will expand on this as we complete training and get to use the program. Pros I love that Drchrono is functional on all apple devices. It's also very convenient for the physicians be able to see their schedule in daily emails. The text reminders and e-mail reminders are very customizable and important. Personally, I love when I get those reminders for my doctor's visits! We are still training, but the program seems to be user friendly and easily figured out when you're not sure what to do. Our trainer is very knowledgeable and readily available for any questions we have. Cons The only con I can see at this point, and it's not really a con, is that I feel like there is almost too much automation. You can actually have codes going in when scheduling a patient according to what their complaint is. I think I would not set the system up that tightly. Of course it's up to the practice. I feel it's best if we leave the coding to the specific patients visit. However, some people may like that automation. You can easily tweak it as you go through the visit. Review Source DG Daniel G. Office Manager Medical Practice Used the software for: 6-12 months ### "Problems from day 1" May 30, 2017 1.0 Fancy on the surface, but a hellish ordeal once you actually start using it. I would not recommend this to anyone. Pros The sales team is great. They make a lot of promises. The practice management side - scheduling in particular - is well thought out. Reports are customizable, lots of options here. Cons During your sales call, FORCE them to demonstrate what you're looking for. We received numerous, "and then you'd just click this and it would work." "You'd just click this item (in a template) and it would do this fancy thing." Unfortunately, the thousands of promised templates do not exist. Template tools are very, very weak. Calculations (if statements) are not possible. Implementation was nightmarish. They have literally (I asked) no written plan for implementation, which drags the implementation out interminably - making it very costly. Tech support is outsourced to a foreign country. "I'm unable to log in to my account from any computer from any browser," was my issue. "Have you tried clearing the browser cache?" was the response. Review Source EC Edie C. psychiatric nurse practitioner - private practice, sole proprietor Mental Health Care Used the software for: 2+ years ### "all in one software for private practice in psychiatry " March 2, 2018 5.0 appreciate that as small single provider in part time practice that monthly cost is reasonable, if it was much more expensive, i would be tempted to go for some of the free services available for electronic billing, prescribing, etc Pros that EMR, electronic prescribing, electronic billing, in one easy to use program, especially like how with electronic billing, patient statements are automatically created once insurance pays their portion, makes billing very easy, cost effective compared to billing service Cons delay in getting customer service, no ability to get immediate answer to simple question, would like more already created templates for psychiatric practice having to click on each item for standard MSE in physical exam takes more time than i like Review Source Similar Products Featured