--- title: "DrChrono Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DrChrono Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/89392/drchrono-Practice-Management/" page_type: "product" language: "en" --- # DrChrono Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DrChrono ## What is DrChrono? Experience superior efficiency and health record integrity with seamlessly integrated cloud based EMR, patient engagement, and billing in DrChrono’s integrated platform. Take your charting to the next level with best in class clinical tools on iPad, iPhone or web with full charting capability, along with telemedicine, lab ordering, e-prescribing and more. With pre-built customizable medical forms and smart shortcuts, you can speed up your charting and focus on your patient care. ## What is DrChrono used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Top alternative Featured Overall rating Based on 492 user reviews Reviews sentiment Positive 74% Neutral 10% Negative 17% Pros & cons User-friendly learning experience Intuitive and attractive interface Frequent technical disruptions Lack of direct phone support Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DrChrono?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kickserv.com/&name=DrChrono) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DrChrono 3.9 (492) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (492) Ease Of Use 4.5 (708) Value For Money 3.6 (397) Value For Money 4.2 (578) Customer Service 3.6 (453) Customer Service 4.3 (644) ## DrChrono alternatives [4.4 (662)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (1,133)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/89392/drchrono-Practice-Management/alternatives/) ## FAQs about DrChrono Overview ### What problems does DrChrono solve? DrChrono solves slow, rigid clinical workflows by letting practices customize chart templates, forms, scheduling, billing, and patient intake around specialty-specific needs. Physicians, solo providers, front-desk teams, and billers use it to reduce paper intake, speed documentation and e-prescribing, simplify claims tracking, and access patient records securely from iPads, phones, or desktops. Answer based on 194 reviews Overview ### Which roles and teams benefit most from DrChrono? DrChrono is most used by physicians, chiropractors, nurse practitioners, and therapists who need fast charting, e-prescribing, and patient documentation in daily care delivery. Practice owners, office managers, administrators, and billing teams rely on it to manage scheduling, front-desk workflows, claims, payments, and overall practice operations. Answer based on 484 reviews Overview ### What company size and industries is DrChrono built for? DrChrono is built primarily for small healthcare practices, with 95% of reviewers from small businesses and 65% from medical practices. Its cloud-based EHR, billing, RCM, and telehealth tools also fit health, wellness and fitness organizations and hospital and health care groups, each representing 10% of reviewers. Answer based on 490 reviews Features and Usability ### What are the key features of DrChrono? DrChrono includes core EHR and practice management features such as patient appointment scheduling, charting, clinical notes, and patient management. Differentiating features include e-prescribing, medical billing with claims management, a patient portal for intake and messaging, customizable templates and forms, plus cloud-based mobile access on iPad and iPhone. Answer based on 152 reviews Integrations ### Which third-party tools and platforms does DrChrono integrate with? DrChrono integrates with ClearGage, Collectly, Holly, and Square Point of Sale, based on reviewer-confirmed use cases for payments, scheduling, confirmations, and point-of-sale workflows. Its catalog also includes Box, Ambra, Birdeye, Curogram, DeepScribe, Demandforce, Fortis, and other healthcare, billing, and patient communication tools. Answer based on 50 reviews Getting Started and Support ### How easy is it to onboard and train a team on DrChrono? DrChrono offers in-person training, live online sessions, webinars, documentation, and videos. Most clinicians and front-office staff learn basic workflows quickly, especially with one-on-one guidance and recorded tutorials. Admins, billers, and teams handling deep customization usually need more time, and some nontechnical users report a steeper learning curve. Answer based on 52 reviews Getting Started and Support ### What customer support options does DrChrono offer, and how do users rate the experience? DrChrono offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as polite, helpful, and quick during onboarding and routine questions, with useful training materials. However, many report inconsistent follow-through, ticket-based delays, unresolved complex issues, and frustration when urgent problems take days or longer. Answer based on 152 reviews Security ### How does DrChrono handle data security and access control? DrChrono uses secure, cloud-based access, automatic backups, and safeguards reviewers describe as compliant with data protection standards, while enabling anywhere access to schedules and patient records. Reviewers also report access-control issues, including overly complex permissions, multiple client logins, password reset problems, privacy concerns, and alleged security breaches. Answer based on 12 reviews Patient appointment scheduling ### How well does DrChrono handle patient appointment scheduling? DrChrono handles everyday appointment scheduling well for many clinics, especially small practices that want online booking and mobile calendar access. It ties scheduling to charting, intake, and patient communication, but some medical offices report glitches, missed reminders, limited booking rules, and weak support when scheduling issues need fixing. Answer based on 121 reviews ## Who uses DrChrono? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons User-friendly learning experience 85% positive reviews out of 99 Most reviewers indicate ease of use, highlighting intuitive navigation and quick adaptation for new users. Frequent technical disruptions 84% negative reviews out of 81 Most users comment on bugs and issues, mentioning system crashes, data loss, slowdowns, and unresolved glitches. Shahla A. MD, 51 - 200 employees. "Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still." Intuitive and attractive interface 89% positive reviews out of 35 Most reviewers find the user interface visually appealing, straightforward, and easy to navigate across devices. Lack of direct phone support 80% negative reviews out of 41 Most users report phone support is unavailable, requiring tickets or emails and causing delayed problem resolution. Extensive customization for workflows 91% positive reviews out of 34 Most reviewers describe customizability as highly flexible, enabling tailored forms and workflows for diverse specialties. Restrictive and inflexible contracts 93% negative reviews out of 27 Most users report contract issues, citing difficult cancellation, automatic renewals, and limited flexibility to exit agreements. Sherri W. Owner Physician, 2 - 10 employees. "They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. " ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra reviewers point to these as the top priorities when choosing Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) DrChrono supports all three features buyers rate most highly: HIPAA Compliant, Patient Records Management, and Charting. Together, these capabilities help practices protect sensitive health information, keep patient data organized and accessible, and document care accurately, allowing teams to manage daily clinical workflows with greater confidence and efficiency. HIPAA Compliant 3.7 (29) 68.97% of 29 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 2.8 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 2.7 (31) 64.52% of 31 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 2.3 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 2.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Appointment Scheduling 3.4 (24) 37.50% of 24 reviewers that rated this feature as important or highly important Schedule appointments via a calendar DrChrono 125 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Management: Manage contact details and communication with clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Claims: A paperless claim form that is electronically shared - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - EPCS Compliant: Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) - Exercise Library: Database of frequently used, popular workout routines - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Cardiologists: Intended to be used by cardiologists - For Chiropractors: Serves chiropractic practices - For Dermatologists: Software specialized for dermatologists - For Family Medicine: For family practices - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Medical Spas: Designed for medical spas - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Optometrists: Serves Optometrists - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Physical Therapy: Designed specifically for physical therapy practices - For Plastic Surgery Practices: For plastic surgery practices - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Urologists: Intended to be used by urologists. - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Image Management: Support for uploading and retaining image files in the cemetery records database - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - kiosk: Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free - Lab Integration: Receive lab results electronically - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - No-Show Tracking: Track and monitor patient no-show rates - Notes Management: Allow users to create, edit, and sort multiple notes - On Call Scheduling: Track and organize on-call shifts - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Onsite Registration: In-person, onsite registration - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Registration: Manage the pre-registration process - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Quotes/Estimates: Generate quotes or estimates for customers - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Templates: Sample files or documents that could be customized as needed or used as is - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 3.8 (477) 3.8 Based on 477 reviews ## Pricing Value for money 3.6 (397) [View pricing plan details](https://www.capterra.com/p/89392/drchrono-Practice-Management/pricing/) Essentials Contact vendor for details Essentials Plus Contact vendor for details Advanced Contact vendor for details Advanced Plus Contact vendor for details Elite Contact vendor for details Value for money 3.6 (397) 3.6 Based on 397 reviews ## Integrations [ Box](https://www.capterra.com/p/148766/Box/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Grow](https://www.capterra.com/p/136247/Grow/)[ Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[ Fortis](https://www.capterra.com/p/77341/fortis/)[ Demandforce](https://www.capterra.com/p/221823/Demandforce/)[ Curogram](https://www.capterra.com/p/232966/Curogram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (453) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (453) 3.6 Based on 453 reviews ## User reviews Overall rating 3.9 Based on 492 reviews Filter by rating 5(222) 4(136) 3(49) 2(27) 1(58) Mentioned topic Sorted by most recent Omar S. physician Medical Practice ### "TERRIBLE SERVICE- FIRE EVERYONE- \[sensitive content hidden\] is awful to work with" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 19, 2026 awful. They're really good at collecting payment. They're really bad at everything else- they're customer service dept needs to be completely REVAMPED Pros the software is okay. i like that it's web based so you can access from anywhere. Unfortunately, everything else is terrible. Cons THE CUSTOMER SERVICE IS TERRIBLE!!! COMPLETELY UNRESPONSIVE! \[sensitive content hidden\] should be FIRED!!!! This company has no interest in actually helping to solve problems. T Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sayed H. Physician Health, Wellness and Fitness ### "Drchrono products are over-rated and their financial practices intend to entrap physicians financially." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 31, 2026 5\. Poor customer support: the customer support never calls back when a call drops. 6. DrChrono' s Accounting & billing department commits out right fraudulent financial practices (probably on the directives from their corporate office) as evidenced by the following facts: a- DrChrono' s subscription agreement doesn't include an exit clause even in case of their product failure. b- DrChrono' s accounting & billing department ("the back office") never follow's on complaints tickets generated by their customer service ("front office". c- Drchrono's accounting and billing department automatically renews physicians subscription without sending reminders to subscribing physicians, and despite the multiple complaints about the failure of their products and despite multiple request for cancelation of their subscription. Overall assessment: 1. Drchrono is definitely an over-rated product (both their ehr and e-prescribing). 2. Drchrono's financial practices seem to be fraudulent by entrapping physcians in financial agreements (by not responding to physicians' complaints and grievance, and by renewing their agreement with sending out reminders). Notes to physicians who feel entrapped by Drchron's agreements: 1. Talk to your financial institutions to stop automatic payments to Crchrono. 2. Resort to your legal resources, if Drchrono does not release you from the agreement and/or refund you the money you have paid to Drchrono without being able to use their products. Pros I am a family physician and I have been using e-prescribing and EMR since 2005 starting with Amazing Chart which was easy to use and its cost was reasonable. In 2012, as our clinical needs grew, we started using Care360 until 2019-2020, when its parent company, Quest Quanum, started to phase it out. We started using Tebra and then Rxnt. In 2023, we started our subscription to DrChrono because its platform was based on IOS and its mobile features ( its compatibility with IPAD and Iphone) were appealing. Cons Multiple Issues: 1. Data extraction from our previous EHR (which was done for an additional fee) was not mapped correctly. 2. On-Boarding failed to generate simple forms we needed(neither a printable blank superbill encounter ticket, nor a blank clinical template form for pasting a note generated via an external ambient listening software). 3. Electronic prescribing failed to send a single prescription. The issue could not be fixed by the tech support, therefore, we switched back to our previous/current vendor's (RXNT) e-prescribing that works very efficiently. 4. DrChrono' s Practice Management component failed frequently to determine patient's insurance eligibility at the time of visit, so we switched back to the previous vendor. 5. Starting a clinical note is rather tedious: A note can not be started after pulling a patient's chart. The patient will need to be placed on the schedule first before a clinical note could be started on that patient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Larisa F. Nurse Practitioner Hospital & Health Care ### "Decent platform/ EMR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 25, 2026 Pros Easy to view daily schedule, schedule appointments and template the way you want your notes to be arranged. Cons Difficulty getting great reporting, financial metrics, etc. difficulty getting specific access for users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jeffrey F. Owner Health, Wellness and Fitness ### "Customizable and includes scheduling and payments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2026 I was really glad to find something customizable that worked well for my chiropractic clinic. It worked for me for many years until I decided to use a different program that was more specific to my field. Pros Customizable and worked with my chiropractic business, from the get-go. It was free at first, and then transitioned to a paid model. Cons It wasn't chiropractic specific. It wasn't a big deal, but it did mean it included a lot of things I didn't really need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kristin H. Owner Medical Practice ### "Nice all around software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 31, 2026 I have had a good experience overall with the onboarding and support from the team as we set up a practice. It has been a smooth transition. Pros I love the patient management of Dr Chrono. It is fully integrated with everything needed to see a patient, chart the visit, and manage medications! Cons My biggest frustration is simple - I don't want the system automatically posting ERAs on me. I want to go through them individually and publish them. It is the most efficient way to manage denials. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Adewale S. HIO Health, Wellness and Fitness ### "Cloudbase application " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 12, 2026 Overall, drchrome application is user frindly and makes word very efficient. We have been using drchrome for a while and i can say that its multifunctional for the enterprise. Pros DrChrono application has been very useful and creates great value for money. It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting. Cons DrChrono application demands a huge deal of wife data. Probably due to its cloud base or might be due to data volume of our teams see devided. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Charbel H. Chiro Health, Wellness and Fitness ### "Not recommeded " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 30, 2026 We moved to DrChrono expecting an enterprise-level EHR. While reporting technically exists, it is not intuitive or user-friendly. Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone. Billing took nearly a year of back-and-forth to stabilize, and even now the system frequently glitches. CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate. What appears correct on the clinical side can show differently once sent to billing, creating real risk and added cleanup work. Patient statements are also a major weakness. They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one. Support is generally polite, but resolution is slow and often reactive. In addition, practices should read the contract very carefully. Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic. Overall, this platform has required far more workarounds and staff time than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Justine J. Vice President Medical Devices ### "Look elsewhere, actions made us lose clients" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 29, 2025 Look elsewhere. Support is not helpful. You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry. They called and texted 150 of my clients at 2am, took no accountability for it and can not promise it won't happen again. I turned my reminders off completely, losing major functionality. There isn't a person you can contact or talk to about issues. A support ticket is your only option. And when you want to talk about contract issues, you wait weeks to get someone and multiple submissions about the same issue. There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect. Pros I have a hard time with the pro list. I used drchrono for over 10 years. The cost i guess is the biggest pro? Cons Support is terrible. No help, no answers and no solutions. Bugs that result in enties not saving, having to change and save multiple times for one item. The software send calls and texts to 150 of my clients at 2am and offered no explanation or consideration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YE Yasmina E. Physician Medical Practice ### "Terrrible EMR" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 December 28, 2025 It was very user-friendly at the beginning up to 10 years ago. Things went down slightly until their recent sale of the platform to a new company, where it took a downward slide in quality. Pros Nothing is of value with this EMR now. We are constantly struggling to save time and money with it. stay out of this EMR if you want to have a smooth office EMR. Cons Unavailability and unreliability of tech support are the major problems. They are now locking you into an entire year of contract without telling you, and increasing their premium without giving you a chance to transfer data to another EMR. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Todd L. Owner Health, Wellness and Fitness ### "No Practical Medical Decision Makers @ Dr Chrono" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 3, 2025 Several major disappointments, but most recently Dr Chrono implemented a new policy that the EMR will not allow any staff, not even licensed staff, RN, LPN, etc, to send in a non-controlled prescription. All Prescriptions, even a BP refill can only be sent by the provider. This is not a new regulation from the state medical boards or DEA, and that same non-controlled RX can be called in by those same staff members. In a busy medical practice, providers do not have time to review a draft prescription and send in all the new prescriptions, much less all the routine refills and med changes, based on standing orders. Makes no sense to put these barriers in healthcare. These providers are already over worked and UNDER paid. Pros The pros were pricing in the beginning, but the functionality has continued to decline, and we will be moving to another EMR. For the reasons stated below Cons Management and IT are making updates and policy updates that don't even work in the medical field. They need a board of clinical and administrative personnel to advise on functionality. They are making changes that will run customers off!! Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing DrChrono Pricing and now we know why its cheaper. Goes back to the people making decisions. It has to be cheaper to get people on board Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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