# Page 2 | DrChrono Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is DrChrono the right Electronic Medical Records solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews --- DrChrono 3.9 (490) [View alternatives](https://www.capterra.com/p/89392/drchrono-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of DrChrono ## Showing most helpful reviews Showing 26-50 of 490 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Justine J. Vice President Medical Devices Used the software for: 2+ years ### "Look elsewhere, actions made us lose clients" December 29, 2025 1.0 Look elsewhere. Support is not helpful. You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry. They called and texted 150 of my clients at 2am, took no accountability for it and can not promise it won't happen again. I turned my reminders off completely, losing major functionality. There isn't a person you can contact or talk to about issues. A support ticket is your only option. And when you want to talk about contract issues, you wait weeks to get someone and multiple submissions about the same issue. There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect. Pros I have a hard time with the pro list. I used drchrono for over 10 years. The cost i guess is the biggest pro? Cons Support is terrible. No help, no answers and no solutions. Bugs that result in enties not saving, having to change and save multiple times for one item. The software send calls and texts to 150 of my clients at 2am and offered no explanation or consideration. Review Source AB Ahmad B. MD Medical Practice Used the software for: 1-2 years ### "Implementation Nightmare + Unintuitive UI + Locked-in Contract – Buyer Beware" October 30, 2025 1.0 After committing to DrChrono I discovered the system is virtually unusable without major workarounds. The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation that make daily use inefficient. The implementation phase dragged for months, full of delays, unresolved issues and staff-downtime that disrupted practice operations. The training offered was insufficient: generic, basic, did not address our specialty’s workflow or busy-practice realities. Support is slow, often unhelpful, and you’re essentially locked into a contract with minimal freedom to cancel or exit—even when the system clearly fails to deliver on its promises. For any practice seeking a modern, streamlined, user-friendly EHR, I strongly caution against DrChrono. Unless you have a tremendous tolerance for frustration, excessive manual workarounds, and limited vendor accountability, look elsewhere. Pros Honestly, there is very little, if anything, positive to say about this platform. After months of using DrChrono, I could not identify a single feature that worked reliably or added real value to our workflow. The system’s interface, performance, and usability issues overshadow any minor conveniences it might offer. Even the supposed “benefits” like cloud access or mobile tools are poorly executed and frustrating to use. From start to finish, this software was a constant source of wasted time and aggravation. There are absolutely no redeeming qualities worth mentioning. Cons DrChrono is a complete disappointment on every level. The system is outdated, painfully slow, and nearly impossible to navigate. Nothing is intuitive — every action takes multiple steps that make no sense. Implementation dragged on for months with no clear guidance, and the “training” was useless, leaving our staff completely unprepared. Support is unresponsive and dismissive, often taking days or weeks to reply. Even worse, canceling the contract is almost impossible, trapping you in a system that doesn’t work. Every aspect — design, functionality, service, and communication — feels broken. This software has been an expensive and exhausting mistake. Review Source TL Todd L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "No Practical Medical Decision Makers @ Dr Chrono" December 3, 2025 1.0 Several major disappointments, but most recently Dr Chrono implemented a new policy that the EMR will not allow any staff, not even licensed staff, RN, LPN, etc, to send in a non-controlled prescription. All Prescriptions, even a BP refill can only be sent by the provider. This is not a new regulation from the state medical boards or DEA, and that same non-controlled RX can be called in by those same staff members. In a busy medical practice, providers do not have time to review a draft prescription and send in all the new prescriptions, much less all the routine refills and med changes, based on standing orders. Makes no sense to put these barriers in healthcare. These providers are already over worked and UNDER paid. Pros The pros were pricing in the beginning, but the functionality has continued to decline, and we will be moving to another EMR. For the reasons stated below Cons Management and IT are making updates and policy updates that don't even work in the medical field. They need a board of clinical and administrative personnel to advise on functionality. They are making changes that will run customers off!! Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing DrChrono Pricing and now we know why its cheaper. Goes back to the people making decisions. It has to be cheaper to get people on board Review Source AK Andrew K. Owner - Clinic Director Alternative Medicine Used the software for: 2+ years ### "TERRIBLE COMPANY WITH UNRELIABLE SOFTWARE!!" November 13, 2025 1.0 Myself and my team have had nothing but problems for years with DrChrono. The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers). We lost soooo much time and money with all the issues we've had with them. After deciding to leave and switch to a better software, they have now sent us to collections for the remaining 2 months they say we owe for the software we are no longer using. I should be suing them for all of the mishandled insurance claims, security breaches and lost medical records that patients are requesting. DO NOT GO WITH THIS COMPANY THEY ARE TERRIBLE! Pros Starting out as a new provider opening my practice I had only ever worked with DrChrono as an intern at a different practice and he didn't have much positive or negative things to say about the software but I decided to sign up with them when I opened. In the beginning (about 8 years ago) there were less features, it wasn't as expensive per month and the customer service was decent. Cons As time went on and they kept launching new features (most we didn't use) the platform became more and more unstable. We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps. After about 6 months of them trying to fix all the issues they then raised the price of the software every year, and required a year contract in excess of over 1500 a month for a small practice with 3 providers. Software like Jane and Chirotouch charge a third of that and have far less issues. At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues. Review Source CH Charbel H. Chiro Health, Wellness and Fitness Used the software for: 1-2 years ### "Not recommeded " January 30, 2026 1.0 We moved to DrChrono expecting an enterprise-level EHR. While reporting technically exists, it is not intuitive or user-friendly. Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone. Billing took nearly a year of back-and-forth to stabilize, and even now the system frequently glitches. CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate. What appears correct on the clinical side can show differently once sent to billing, creating real risk and added cleanup work. Patient statements are also a major weakness. They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one. Support is generally polite, but resolution is slow and often reactive. In addition, practices should read the contract very carefully. Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic. Overall, this platform has required far more workarounds and staff time than expected. Review Source ZP Zachary P. President Hospital & Health Care Used the software for: 2+ years ### "CPA's cannot reconcile numbers from Dr. Chrono " June 16, 2025 1.0 If you add a provider your monthly goes up, but if you let a provider go the bill never goes down. Over several years we ended up paying 3 times more per month than what our actual provider head count. Very expensive. Pros It is new modern software. It looks great but has a long way to go to actually work properly. If you like to use reports to track your business performance don't use Dr. Chrono the numbers are Not Accurate. Cons Financial Numbers are not accurate! Someday it might be a good software platform when it is fully developed. But as of today non of the actual financial numbers from provider production to billing can be trusted. It is impossible to reconcile we have tried it does not work. Alternatives considered [Sevocity](https://www.capterra.com/p/81297/Sevocity-EHR/)[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ModMed](https://www.capterra.com/p/124590/EMA/) Reason for choosing DrChrono It was perceived to be more cost effective. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) NextGen did our billing through the software and they lost millions in failed billing processes. Review Source KK Katherine K. PMHNP Mental Health Care Used the software for: 2+ years ### "Choose any other EHR." May 29, 2025 1.0 Signing up with Dr. Chrono was the worst practice decision I've made. They started off so well when we signed up in 2016. I loved them for the first couple of years. They offered to pay for me to attend a conference so that I would come to some marketing dinners and convince other providers to sign up. I almost did it, but scheduling didn't work. And then the honeymoon ended. First it was constant system slowness, glitches, then they outsourced their help desk. Every time I thought it wouldn't get worse, things deteriorated further. There is no easy way to export chart notes, so it will cost thousands and thousands to transfer 9 provider's worth of data elsewhere. I feel like a hostage. Some examples. In February, they broke our providers' inboxes. Instead of each provider seeing only their patient's messages and faxes like had been the case for 9 years, now we all see EVERYONE'S. In addition to privacy concerns, it makes a safety issue, as I have to wade through 100s of messages to find the 4 messages from MY patients. Very easy to miss important communications. We had to explain to them AGAIN 3 weeks ago why this thing they claim they have been working on for the past 3 months is a problem. Aetna ERAs for two of our providers still don't work, 5 months after they forced us to change clearinghouses. Labcorp won't complete the integration unless you pay thousands of dollars or send them a high number of lab orders per week. Appointment reminders didn't go out last weekend. We've had at least 3 days in the last year where the system was completely down for most of the day. Periodically, the system applies payments to balances, even though the transaction failed, so we have to watch carefully for that. Pros They have identified features that would be helpful to integrate in an EHR. There are a few options for customizing forms and templates. Cons Poor reliability. Things break all the time, and then when you make a help ticket, the help desk gaslights you trying either blame user error, or claim that the problem doesn't really exist. Eventually, you get them to understand the problem, but then it takes weeks to solve a ticket, if ever. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[RXNT](https://www.capterra.com/p/110018/rxnt/) Reason for choosing DrChrono They were able to handle credit card and claims processing issues unique to our medical mall/co-op practice structure. Switched from [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) EHR Your Way put documents with PHI and even credit card numbers in wrong patient portals. So. I guess Dr. Chrono isn't the WORST ehr we've ever used. Review Source JF Jeffrey F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customizable and includes scheduling and payments" May 2, 2026 5.0 I was really glad to find something customizable that worked well for my chiropractic clinic. It worked for me for many years until I decided to use a different program that was more specific to my field. Pros Customizable and worked with my chiropractic business, from the get-go. It was free at first, and then transitioned to a paid model. Cons It wasn't chiropractic specific. It wasn't a big deal, but it did mean it included a lot of things I didn't really need. Review Source Kristin H. Owner Medical Practice Used the software for: Less than 6 months ### "Nice all around software" March 31, 2026 4.0 I have had a good experience overall with the onboarding and support from the team as we set up a practice. It has been a smooth transition. Pros I love the patient management of Dr Chrono. It is fully integrated with everything needed to see a patient, chart the visit, and manage medications! Cons My biggest frustration is simple - I don't want the system automatically posting ERAs on me. I want to go through them individually and publish them. It is the most efficient way to manage denials. Review Source AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 6-12 months ### "Cloudbase application " February 12, 2026 4.0 Overall, drchrome application is user frindly and makes word very efficient. We have been using drchrome for a while and i can say that its multifunctional for the enterprise. Pros DrChrono application has been very useful and creates great value for money. It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting. Cons DrChrono application demands a huge deal of wife data. Probably due to its cloud base or might be due to data volume of our teams see devided. Review Source MS Moisey S. owner Alternative Medicine Used the software for: 2+ years ### "Poor customer support and lack of respect to your current clients " December 16, 2024 1.0 Very poor support system. Takes them 3-5 business days to respond to a simple issue. Billing system is also very poor. Pros The scheduling is ok but everything else is hassle. Cons I hired a doctor and for me to add him i had to sign the contract for 1yr. He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there. So image paying $$600/month for a provider who's no longer practicing. After speaking to their executive team, \[sensitive content hidden\] stated it would be a breach a contract which is complete bullshit. very disappointed Alternatives considered [POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/) Reason for choosing DrChrono nad Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) i thought it was more interactive and easier suppport system Review Source KG Kelly G. Owner Medical Practice Used the software for: 2+ years ### "No Resolution" October 23, 2024 1.0 Terrible. They are not communicating with each other and keep saying “we have a ticket xxx open and we will get back with you”…when I think I’ve communicated with someone and resolved my issue, someone else comes back with a new ticket #, and it starts all over again…. Pros Scheduling part and ability to store reports Cons Inability to talk to a person or directly email a person. Even the chat feature is automated. About to have to close my companies doors because of the economy, and have been trying for almost 6 months to get out of my contract (I’ve been in for 10 years), and during the attempts, they renewed my contract for another year and are saying I need to pay another year’s fees to cancel. I can barely make ends meet and I’m the only one working here and I cannot cancel… Review Source Response from DrChrono November 5, 2024 Hi Kelly, We are sorry to hear you are having to close your practice and that you have had a difficult time connecting with someone. We encourage you to try calling our Customer Support line at 650-988-5379 from Monday to Friday from 8:30 AM to 5:00 PM ET (closed for lunch from 12:00 PM to 1:00 PM ET) for further assistance. You can also email us at marketing@drchrono.com with your practice and contact information and we will be in touch with further assistance. Best, The DrChrono Team AJ Abby J. Medical Records Alternative Medicine Used the software for: 2+ years ### "I highly recommend " November 24, 2024 5.0 In my experience, this is great software and it’s easy to use. I deal with medical records everyday and it keeps me on my toes Pros This is great to use for anyone that has to deal with medical records. It helps keep you organized Cons I didn’t notice anything that I didn’t really like about it because it was so helpful for me Review Source Response from DrChrono December 2, 2024 Hi Abby, Thank you so much for your review. We are thrilled DrChrono has helped you stay organized and that you've had a great user experience. We appreciate you being a part of DrChrono! Best, The DrChrono Team EL Ellen L. NP Health, Wellness and Fitness Used the software for: Less than 6 months ### "I can finally breathe" December 1, 2024 5.0 Overall experience has has been great! \[sensitive content hidden\] who who worked me to set everything up was a wonderful instructor and answered all my questions. She was accessible if I had questions outside of the instruction time. I also had another issue and they helpe me to understand to correct the issue. Pros Once I have used it I can navigate easily. I am srtill learning but it has been working great! Cons There really isn't anything I dislike. It's just learning everything. I do wish they had a user guide. Review Source Response from DrChrono December 10, 2024 Hi Ellen, We are so glad to hear DrChrono has made a positive impact on you and your practice! We know implementing a new software can have a learning curve, but we are glad to hear our team has been supportive along the way. If you never need further assistance, our Support Center has great step-by-step guides and training videos which you can find here: https://support.drchrono.com/home. Thank you so much for being a DrChrono user! Best, The DrChrono Team EM Ezra M. Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "The Best All in One Medical Billing Software, Saves Time and Money" August 28, 2024 5.0 I love this software it puts all the information i need to code and bill in one place instead of having to use several before. Pros I like how easy it is to find my ICD10 codes with this software. You can submit the codes right from the software. Cons Some of the settings are hard to find but once you get it setup it runs smooth and makes billing and coding easy. Review Source Response from DrChrono September 9, 2024 Ezra, thank you so much for your review! We are thrilled to hear DrChrono has made your billing easier. We appreciate you being a part of DrChrono! Best, The DrChrono Team AM Alfiya M. Software Engineer Computer & Network Security Used the software for: 2+ years ### "Streamlining health care workflow and automation : DrChrono" August 31, 2024 3.0 Overall satisfactory experience, I have my medical appointments scheduled, improvised reminders. It enables optimised patient data management. I use it to track my billing and invoicing. The payment options are limited. Pros I like the set of features they have - compliant to data safeguarding standards, managing historical customer medical history, effective scheduling and management of appointments Cons The cost is high, integration of several tools is complex, the sync is missing. Complex to use overall Review Source Response from DrChrono September 9, 2024 Hi Alfyia, Thank you for your review! We are glad to hear you're enjoying your experience with DrChrono overall. Please don't hesitate to reach out to our Customer Support team if you need additional support with syncs and payment options. We're here to help! Thank you for being a part of DrChrono! - The DrChrono Team lG lauren G. office manger Hospital & Health Care Used the software for: I used a free trial ### "Easy to use" February 27, 2025 3.0 Pros Its easy to navigate and self teach without calling support constantly Cons Support takes FOREVER to get back on a ticket Review Source SC Samuel C. Owner Medical Practice Used the software for: Less than 6 months ### "Atrocious customer service, recommending stay away" September 5, 2024 3.0 Pros Web based and ipad/phone app seemed easy to access Cons Oh where to begin on this? Endless runaround from start to finish - just scheduling a call with someone to help set up things took a month. Then they say I needed to go through enrollment, which makes sense but this was never discussed a month prior. Then there were some issues on the backend with enrollment process which no one got back to me on. Essentially paid for 3 months of "service" with zero to show for it, complete waste of time for myself and the rest of my group. I can't believe this product is as highly rated as it is, the customer service is beyond bad. EMR is just OK, a little clunky to put in notes, it appeared to be a glorified spreadsheet on top of a data backend. Reason for choosing DrChrono Because a colleague was using them for their EMR Review Source Response from DrChrono September 9, 2024 Hi Samuel, Thank you for taking the time to submit a review. We are sorry to hear this was your experience and take this feedback seriously. We have shared your response with our team and will take steps to improve things going forward. Best, The DrChrono Team CS Chandra S. PMHNP-BC Health, Wellness and Fitness Used the software for: I used a free trial ### "Great product but expensive " September 21, 2024 5.0 I really did like this EMR but could not justify paying so much when I could get something similar for half the cost. Pros I love how all necessary features were integrated. Cons The cost was too much for me per month just getting started. Review Source Response from DrChrono September 27, 2024 Thank you so much for your review, Chandra! We are so glad to hear you liked our solution and hope you will keep us in mind should your needs change in the future. LP Lisa P. Physician and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Safe Yourself Time and Endless Aggravation. HORRIBLE SYSTEM." October 18, 2023 1.0 I WOULD RATHER SLIDE DOWN a RUST SLIDE WITH A RAZOR BLADE DOUSED WITH ALCOHOL THAN EVER RECCOMMED THIS EMR. Pros Not one damn thing. Terrible. Horrible. DO NOT BUY!!!! Cons EVERYTHING. ZERO ACCESS to SUPPORT. THEY DO NOT VALUE THEIR CUSTOMER. MY COLLEAGES FEEL THE SAME AND HAVE LEFT. I AM LEAVING TOO. UGH! Review Source LA Louis A. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Buyer Beware!" September 28, 2020 2.0 I find their business practices shady, customer service says they will respond within 24 hours, which usually took 2-3 days. The business side doesn't care about their customer, they just want your money. Pros I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is. Cons Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this to the account rep that by law we are required to maintain record for a minimum of 7-10 years he said “you just have to sign up for another year, and pay in full, if you want access to your records, otherwise you are locked out of all of it." I find this practice, along with many of the DrChrono business practices, very suspect. They use ’strong-arming’ techniques to get you to sign their contract. Once you have a signed contract they can ‘at-will’ raise your subscription price. As the rep told me “our board of directors want to see more revenue coming in so they have decided the new prices, and they take place immediately.” They promise you iPads and discounts on your subscription in exchange for reviews, testimonials, and referrals. When you give them the aforementioned review—as I did above—and referrals they claim you didn’t give the referral or review (even though you have to provide them the link to the online published review) so that they don’t have to provide the promised iPad or subscription discount. This company operates on a bait-and-switch policy. Stay away! Dr. Loui Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing DrChrono I left Dr.Chrono for Jane App and Jane has been a wonderful experience. Review Source MG Marni G. Administrator Medical Practice Used the software for: 1-2 years ### "They still have a lot to learn" June 26, 2015 2.0 Pros Simple to get up and running. You can send automated appointment reminders via text, in Spanish. And when you type in a patient's address, you can type in the ZIP code, and it fills in the City and State for you. Cons It just seems like they're not ready. Like they put the product out before finishing it. Yes, they HAVE certain functionality, but does it work like it's supposed to? I've had many problems since I signed up in December of 2013, but this one is particularly revealing: DrChrono has a way for doctors to receive electronic refill requests, which is great. But when we started using it, we discovered that when we refilled prescriptions in this way, once it was sent, there was no record of it ever happening. No record whatsoever. Of a doctor refilling a prescription. No date. No medication name or dosage or number of refills. The whole thing would just vanish. The only confirmation we could get was by calling the pharmacy by phone and writing in the paper charts that we still had to maintain because drchrono can't track what doctors need to track. I made them aware of this issue in April of 2014. May, I followed up, no response. June I followed up, no response. DECEMBER rolls along, and I got an email saying: "Thank you for your patience as we've worked to investigate the issue you had reported about medication not getting added after the refill request is approved. We don't currently have a timeframe we can provide regarding when a solution will be available but did want to let you know that it is still on our radar and that as soon as we have an update to share, we'll be certain to let you know." It wasn't until February 2015 that I finally got an email saying they fixed it. Maybe it's fine now, I don't know because I don't trust them to handle my practice. I don't usually go into detail like this when I write reviews, but I'm hoping that this experience illustrates the central problem with drchrono. They are software developers with little experience in actually running a medical practice. Ask any experienced medical biller that has used DrChrono for billing, and they will tell you all the BASIC things that are missing from a billing software. Historical patient eligibility. Meaning, DrChrono doesn't keep track of what insurance a patient USED to have, only what they have now. So when you're looking at a previous claim details, it looks as if it was paid by the patient's CURRENT payer, not the payer that ACTUALLY paid it. And with all the changes that are happening with Medicare, and Obamacare, it's crucial to keep track of things correctly because a patient's coverage can change month-to-month. Recording prescriptions given through the software... correctly recording payments received through the software. These are BASIC elements of running a practice. And DrChrono is clueless. Review Source KD Kofi D. Doctor Medical Practice Used the software for: 1-2 years ### "Good but could be a lot better" May 2, 2018 3.0 Pros 1\. It has a very elegant and eye pleasing layout which is the main reason I believe I tried this software. Navigating through the system is overall intuitive and generally easy to use. 2. It has a great functionality with the IPAD and that is why it has been awarded the best system on the IPAD. I don't even use my lap top to see patients. I use my iPad and then I supplemented this with my lap top. Most functions that are done on the laptop can be done on the iPad. This includes setting electronic prescription. In fact, some things are better done on the iPad such as reviewing the records and chart. 3. Electronic prescription is easy. 4. The system has a great fax capability with ability to fax almost from any screen and to fax most documents. 5. Dictation: The interface with dragon is decent although could be better compared to other EMR. The M-mode dictation that comes with the program is great. While the recognition is slightly below dragon, the M-mode dictation has the advantage of being portable as it is used with the iPhone are iPad. The downside, however, is that he cannot be used on a laptop. However, I really like the M-mode feature and use this more than dragon. 6. Cloud base which can be accessed from anywhere where there is internet and from most devices. ( It cannot be accessed from none appple Smart devices - Smart phones or tablets). 7. Notes and documents are automatically saved in an external third party cloud base ie BOX. This is actually a very good feature as a backup to have a access to our clinical notes and documents. This is of vital importance in cases where access to drchrono is not possible such as going to another system. The downside to this, however, is that certain parts of the chart (phone messages or email messages for example) are not stored in this third party system Cons 1\. Lack of awareness of what a true legal chart is: As much as I like this system, this is the main reason why I may have to leave and find another system. They are totally clueless as to the difference between what a end-user sees in the software and what the complete chart looks like when requested from an outside source. There is a huge difference and the company do not appreciate this difference. If an outside agency (DEA, medical board or an attorney) ask for the complete medical records, the clinical notes and documents stored at the BOX account can be easily exported. However, communications between you and the patient by phone or email are not stored in the box account and not included in this information. When I have spoken with them about this, they inform me that I could simply print each phone or email encounter. This however is completely ludicrous - as in supposed the patient has 100 phone or email encounters. For unknown reasons, in refilling the same medications from visit to visit, it simply takes it out of the medication list that is generated in the complete dictated notes. This gets very confusing especially for an outside agency that is reviewing the chart. Its is completely confusing as to what medication the patient is taking at the time of the visit. For example, if I have a patient who is on OxyContin 80 mg twice a day, gets a refill on this medication, it takes it off the medication list in the completed dictated note. This creates mass confusion. The way it appears in the signed completed note, is as if this patient was not on any opioids at all, but then all of sudden, I prescribed them a very high dose of 80 mg OxyContin twice a day. (This would be malpractice). This creates absolute confusion especially if my chart is being reviewed by the medical board or the DEA. Furthermore, the signed dictated note does not include the number of medications prescribed. So for example in the case of this person who was getting OxyContin 80 mg twice a day, the note does not include that the total count of the prescription given such as #60 or #480. This makes a difference to a DEA offcer who is reviewing the records. Again, when I have discussed this with drchrono, they simply state that review of the medication history in the software can tell this information. However, they do not recognize that the only thing an outside chart reviewer has access to is signed clinical notes and not the complete electronic medical records. Again, this shows that they are clueless about difference of what the software end-user sees and what an outside reviewer has access to. 2. Templates are still in their infancy and generally they are limited compared to other EMRS. 3. Customer service: They responded very quickly to support tickets. Generally, if there is an major system wide issue it get results rather quickly. For other issues, it tends not to be resolved in a timely fashion or not at all. Review Source Response from DrChrono May 14, 2018 Hi Dr. Doonquah, Thank you for your feedback. We appreciate the list of product features that have been working well for you. We are very proud of our award winning cloud-based EHR platform. As for the challenges you’ve mentioned, I would like to clarify some of the points that you may not be familiar with below: Phone call logs: You do not need to print/download each phone call to log it into your box account. You can print a full record of communication by patient in the patient communication report (under reporting tab). Once this is created you can upload it as a document for it to sync to box or manually include it as an additional document. Your account manager will reach out to show you. You mentioned DrChrono templates are limited but the flexibility and customization capability of DrChrono EHR is one of our core strengths compared to other EMRs. We’ve heard many compliments from both big and small practices how powerful they are and the type of productivity boost our templates bring to their practice. I see that your practice is not currently utilizing our template capabilities to its full potential and that can be easily resolved by our account manager. If you have an ideal template you would like to have in the system we can absolutely build it out for you! Additionally we have released many new template features such as charting by exception, which allows you to set default settings on the template and you can then chart the exception rather than the rule. I also see you do not have any templates set as persistent. This setting can be applied to any template and makes the information charted persist from one visit to the next. Many providers find this to be helpful especially if they frequently copy/paste the same notes. Thank you for your feedback on our customer service. We do take all of your feedback very seriously and we want to assure you that we have invested many new resources into our customer service team and plan to make many changes to improve our support. Your account manager is always a good resource for product related questions so you are using DrChrono to its fullest potential. She will reach out to you to schedule a call and answer any questions you may have. She will also provide product demonstration and be able to review how you are using DrChrono EHR. Regarding the medication refills, please note I have escalated this to our development team. We appreciate your feedback. DrChrono is known for our agility in product enhancement and we are always looking to improve our EHR quickly and frequently unlike other EMRs that take a long time to upgrade their system. Thank you for your detailed feedback and we look forward to speaking with you! DrChrono Team DW David W. President Hospital & Health Care Used the software for: 2+ years ### "BEWARE this company. HORRIBLE service. Terrible contract." December 11, 2019 1.0 Absolutely horrible service. They're GREAT during the sales process (of course), and they were initially helpful in setting it up, but they very quickly cut you off from regular support and try to charge you hundreds of dollars for support. We were a new company, not ready to implement all features immediately, but when we got around to being ready to implement additional features, they told us that our support period had ended and it would now be (if I recall properly) $150/hr for support. There is NO phone number to call. Their ticket/email service regularly failed to answer questions, or answered completely different questions than we had asked. They took several days (or even weeks) to send canned responses that did not address the questions, which then required us to write back, which then took MORE time for them to respond, and then they would respond with fairly useless answers or just "sorry, our product won't do that, but we'll pass it on to our engineers for possible future additions." If you make the mistake of signing on with this company, READ THE CONTRACT VERY CAREFULLY. If you start out on a more expensive plan and decide to downgrade, THEY WILL CHARGE YOU THE HIGHER RATE FOR THE ENTIRE YEAR. Cancel early? CHARGE YOU THE WHOLE YEAR. Terminate a provider? CHARGE YOU FOR THE WHOLE YEAR. We hired an NP in January. They renewed the contract in August. We terminated him in December. They want to charge us for his account until next August. Pros It has a visually pleasing interface. There is otherwise very little about this software that I like. I have wanted to switch systems almost since we signed on, but it's such a hassle to switch EHRs that I've kept using drchrono despite hating the product, the company and their horrible support. I've finally reached the last straw, and we are going to switch. Cons Almost everything else. Almost every time I wrote to the company with a problem, their answer (when I finally got one, which takes forever) was initially to blame me and my staff, followed finally by an admission that we weren't doing anything wrong, but that their product didn't currently have those features or didn't work that way. The way the product works also puts you at very high risk for data loss, which has happened to us multiple times. There is no local storage of the data, so if you lose internet connectivity after writing a big section of a note, your changes will all be lost. This, of course, is a stupid way to design EHR software. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[Praxis EMR](https://www.capterra.com/p/29328/Praxis-EMR/) Reason for choosing DrChrono The interface looked user-friendly. It's Mac friendly, and we're a Mac-heavy office. Support \*seemed\* good during the sales period; support rapidly went downhill after the sale was made. Review Source Response from DrChrono December 17, 2019 We are very sorry to hear about your experience! Our account manager looks forward to connecting with you so that we can resolve these issues and clarify any misunderstanding. We are also committed to investing more resources in designing new products and technical features that will enhance the provider experience. Thank you for your feedback! KK Katherine K. PMHNP Mental Health Care Used the software for: 2+ years ### "Does not function as advertised." November 7, 2022 2.0 The first year or two was great. The subsequent 4.5 years have been a nightmare. Because of how hard DrChrono makes it to export charts, I feel like a prisoner to it. Read only access to charts costs $150/month and require a 1 year contract, so I can’t even gradually move my charts to a new system. Pros Theoretically DrChrono offers a comprehensive product with all the features you would want under one roof. It was easy to learn how things are supposed to work. The UI is not too visually cluttered. Cons It doesn’t work as promised. When something is broken, the help desk first gaslights you,, trying to convince you that it’s not broken or that it’s your fault it’s broken. Sometimes tickets are open for a month or two before they even acknowledge that it’s broken. They don’t reliably notify the larger DrChrono community of system level problems. The status page with system uptime statistics is a lie. It presently boasts 100% up time in the last 30 days, but on 11/3/22, the system was so slow it was unusable. We cancelled patients and sent admin home because we had no access to charts, as did multiple of my colleagues using DrChrono.Also read your contract with a lawyer. The sales person will promise you the moon, and there will be things that seem like common sense, but if it’s not in the contract, they won’t honor it. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reason for choosing DrChrono They claimed we would be able to easily add providers, and separate our accounts and charts if those independent providers left our practice. That turned out to be a lie. Review Source Response from DrChrono December 1, 2022 Hi Dr. K, Thank you for taking the time to write us and for your feedback! Indeed we posted a system performance issue via the status page on November 3rd (the timeline and RCA are currently available through the incident history page). This was categorized as degraded performance rather than a full outage which is what's currently being used in automatically computing the system uptime statistic. Our team is working on incorporating additional statuses, including degraded performance, in this metric for increased accuracy of our overall platform health in the near future. We know you have been working closely with your account manager to address any concerns. We take this feedback seriously and appreciate your continued partnership! - The DrChrono Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.