# Page 2 | Simplicity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Simplicity the right Debt Collection solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/89548/SimplicityCollect/reviews --- Simplicity 4.3 (97) [View alternatives](https://www.capterra.com/p/89548/SimplicityCollect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Simplicity ## Showing most helpful reviews Showing 26-50 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JE Jason E. Collections Manager Accounting Used the software for: 2+ years ### "Live Chat support is not helpful .They want us to pay $700+ a month to get a few questions anwered. " September 20, 2022 3.0 Not good for resolution of issues when you have to live chat . We had someone who tried to help but she said to do didn't work and then it was OH WELL ATTITUDE. In collections you want your accounts imported properly. We have accounts that imported fine and when you click on them, it created a duplicate record. There should be an easy fix to this, but no one is sharing it. We put a ticket in 2 weeks ago and they just got back to us and couldn't duplicate our problem so I guess I am out of luck. Pros It doesn't provide all the reports we need but it provides no support unless you pay a hefty fee. We already pay a monthly fee to use Simplicity. Cons The name Simplicity is not a fair representation of how to use the product. It is more complicated that they explained. Videos don't support "outside the box issues".. Alternatives considered [Latitude by Genesys](https://www.capterra.com/p/231505/Latitude-by-Genesys/) Reason for choosing Simplicity When we did the original we got good customer service input, all our questions answered. Cost was reasonable. Sorry at this point we did it. These issues should be universal and chatting or the ticket should bring us resolution. We were patient to see what the ticket produced. Duplicates do not allow us to have an accurate summation of our accounts and what is due to clients. Review Source BB Bill B. Owner Accounting Used the software for: 2+ years ### "Simplicity Collect issues" July 21, 2020 2.0 Up until a week ago it has been okay, but the past week the software has been offline intermittently at critical times of the day for us, with no real explanations except the canned response. We will be evaluating other solutions after this fiasco. Pros Easy to use for collectors. Basic reports are easy to export. Cons past week have not had access to software intermittently, get canned answers for what the issue is. Have asked for call back from Management have not heard yet. Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues. Reason for choosing Simplicity At the time it was easy for collectors to perform collector functions, but due to issues when they do updates we will now be looking at alternatives. Review Source Response from Katabat July 24, 2020 Bill, we are sorry to hear that you are considering other options, especially since you have utilized the software for over 2 years with little to no interruption or issue. In this instance, our support team did employ canned responses to ensure that all of our clients received timely and accurate basic information during the 3 partial days of performance degradation and service interruption. We are glad you were able to connect, after the service interruption, via phone with our Director of Sales. You also received a detailed personal email from our CEO explaining the specific details of the incident, our fail-over systems, and changes we implemented to mitigate future performance issues. And we were able to discuss and take care of your concerns for future continued service. We look forward to your continued use of Simplicity for your collection software needs, as we continually strive to go above and beyond to help you be successful. MJ Mika J. Mika Jones Financial Services Used the software for: 2+ years ### "You get what you pay for." June 29, 2023 1.0 Pros You get what you pay for. We have been using Simplicity Collect for years and were very happy with it until it was taken over by Finvi. That's when things started going downhill to the extent that we just couldn't use the software anymore. Not only did they not update the software with vital features mandatory to comply with state and federal law since taking over, but they also started migrating features to the extent that the software is no longer viable to use. Cons Standard features such as a client portal can no longer be integrated directly on the collection agencies' website. The interface is outdated and very unreliable. Review Source JH JOHN H. CEO Banking Used the software for: 2+ years ### "SIM REVIEW" December 12, 2016 3.0 FOR THE MOST PART, I DO LIKE SIM. HOWEVER, I DO HAVE SEVERAL ISSUES. ONE BEING THAT YOU GUYS ARE NOW CHARGING BY USERS. THIS CAUSED AN INCREASE IN OUR BILL FROM 99 TO 350. THAT IS A CRAZY PRICE INCREASE CONSIDERING I ONLY HAVE 5 EMPLOYEES AND I USE THE USERS AS A PLACE TO ORGANIZE FILES BASED UPON THEIR STATUE SO TO USE THIS BILLING METHOD AS A WAY TO JUDGE THE SIZE AND USE OF YOUR SOFTWARE IS A POOR MISTAKE. IN OTHER WORDS, I USE THE USERS AS A STORAGE AND ORGANIZATIONAL METHOD AND SHOULD NOT BE PENALIZED FOR IT. SECONDLY, THERE ARE MANY ISSUES WITH YOUR FILE EXPORTER IT HAS SO MANY PROBLEMS WHEN I OPEN THE FILE. I UNDERSTAND THAT IT IS AN ISSUE WITH EXCEL HOWEVER THERE NEEDS TO BE A BETTER WAY TO DO THAT. THIRDLY, THE SEARCH FILTERS IN BULK ACCOUNT AND JUST GENERAL SEARCH HAS NO WAY TO CLEAR WITHOUT REENTERING THE BULK FEATURE, An ADMINISTRATOR SHOULD HAVE THE ABILITY TO OMIT A CREDITOR OR OMIT A COLLECTOR IN THEIR SEARCH. THE SEARCH IS CLUNKY IN ADDITION WHEN EVER YOU TRY TO ORGANIZE BY SENDING OR DESCENDING VALUES IT TROUGHS THE WHOLE SEARCH OFF OFTEN GOING BACK TO A PREVIOUS SEARCH CAUSING PROBLEM. Pros ITS EASE OF USE. Cons THE ACCOUNT IMPORTER AND EXPORTER Review Source Response from Katabat January 3, 2017 John, Thanks for your candid review and I am glad that we were able to call and work things out with you. In talking with you, your concerns were all overshadowed by our price increase. I can understand your frustrations there, it does sound like our support staff were able to identify your problems and work them out to your satisfaction. From a billing/user side we were also able to identify the "users" that you have in the system that were not being used as login users and mark them so you will not have to worry about being charged for them moving forward. As always we appreciate your business and the feedback and were glad to be able to identify and resolve your issues. JR JoAnn R. OWNER Financial Services Used the software for: 2+ years ### "Increased pricing to small business owners during pandemic by 150%" August 26, 2021 1.0 Pros I have used this collection software since I opened my business. Now 4 years and thousands of accounts later , Simplicity decides to increase their monthly fee's by 150% for small business owners thus making it impossible to continue their service. Cons Small collection agencies are hanging on by a thread during this pandemic as most Americans are unemployed . What does Simplicity do in response, increase the price of their monthly software by 150%. Thank you Simplicity , you have properly put a customer who has used your software faithfully out of business. Review Source Response from Katabat August 30, 2021 JoAnn, We listen to our customers and deliver value based on solutions for their collection needs. As we deliver innovative technology services, we occasionally will introduce new product packages which we believe best suit our customer's needs. If you believe you have been placed in an incorrect package, please contact us directly and speak with your account rep to discuss the right package for you. AS Ali S. Director of Collections Real Estate Used the software for: Less than 6 months ### "SimplicityCollect Hits The Mark" June 23, 2021 4.0 I work for a property management company and am in the initial stages of building an internal collection department. \[SENSITIVE CONTENT HIDDEN\] went above and beyond to get us functional in a short amount of time. He's patient, friendly and thorough. Thank you Pros Ultimately, it had everything I was looking for in a debt collection system. It offers a great deal of customization to effectively meet your department's needs. Technical support is timely and effective. They work closely with you to ensure the initial setup and training targets your specific needs. SimplicityCollect has an online help guide as well as videos to help with ongoing training. They have live CHAT for problem resolution. They also have a solid list of partners should you need payment gateways, skip tracing and more. Cons I'm old school and like to have a manual to read through. I printed my own manual for every day use. This may be a non issue for many people, but was important to me. Alternatives considered [Latitude by Genesys](https://www.capterra.com/p/231505/Latitude-by-Genesys/)[ACE](https://www.capterra.com/p/91139/WebAR/) Reason for choosing Simplicity Genesys didn't bother to respond to my multiple requests for a demo. InterProse is a stunning product, but too large for my needs. I'd like to give a shout out to \[SENSITIVE CONTENT HIDDEN\] for being attentive, thorough and gracious through the demo and follow up. Review Source Response from Katabat August 30, 2021 Welcome to SimplicityCollect! We're excited to help you continue to be successful in your collection efforts! VR Verified Reviewer Brand Promoter Law Practice Used the software for: 2+ years ### "Great Software for Collections " November 27, 2018 5.0 Pros It is very easy to use to keep your accounts in order Cons I don't have any thing I do not like about this product Review Source BL Brian L. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "Entry level with ability to grow" July 30, 2016 4.0 The product is an exceptional value. As a new agency it meets all of our needs. Very easy to use and explain to our customers. Great portal for debtors to pay and client to review accounts. Very pleased based on the price. You must understand that this product is basic and if you need alot of custom reports it will cost extra, but the company and support are willing to attempt anything for you. Pros Very simple to use Cons Needs customization which cost programing Review Source Response from Katabat January 3, 2017 Brian, Thanks for taking the time to post this review of our software and we are delighted that you are enjoying your Simplicity experience. We will be reaching out to you regarding your comment "...this product is basic...". We want to make sure you understand all of the automated and customizable features of the software that are far above basic and more importantly we want to understand your reasoning for thinking the software is basic. Thanks again for taking the time to review our software. AA Alan A. Co-Founder Financial Services Used the software for: 2+ years ### "Doesn't get any better" December 12, 2016 5.0 I've been with Simplicitycollect since 2013 I've never had a problem they couldn't solve within minutes. It is the best decision I've made for my business. Pros It is effective and always getting better. Simple to use and learn. Very cost effective. Cons The only thing I've had an issue is with the payment plan and how much a collector collects each month. So I would say the reports need a little work. Review Source Abbey H. Brand Promoter Law Practice Used the software for: 1-2 years ### "Best Software System " December 12, 2016 5.0 This system is very easy to use ! It is very easy to run reports and insert payments and the support staff is amazing Pros It is very easy to use Cons nothing Review Source VR Verified Reviewer Co-Founder Financial Services Used the software for: 2+ years ### "Best Collection Software" January 8, 2019 5.0 Great experience. Pros The software is easy to use and cost efficient. The developers are always upgrading the software to make it easier to use and to add on better features. Its a one stop shop for collection agencies. Cons When I first got Simplicity I wasn't able to split payment 3 ways but now they've done an update and we are able to split the payment 3 ways. Review Source AN Ali N. Operations Manager Financial Services Used the software for: 2+ years ### "Simplicity Collection Software" December 12, 2016 4.0 Simplicity Software has brought much value to our company. We are catering to our clients with great success giving them access to the client portal which gives them satisfaction to have the ability to view their accounts in live status. Our team at RFS finds the software very user-friendly, with the enhancements features that Simplicity continues to the role will give us the ability to continue giving the best of service to our existing and potential new clients. Pros User friendly Review Source CB Caitlin B. Financial Services Used the software for: 2+ years ### "Best value for small businesses!" December 12, 2016 4.0 SimplicityCollect is perfect for us! The software is easy to use and the prices are unbeatable. Their customer service department is quick to respond and they are continually releasing new features. Pros Price, ease of use, ability to suggest new features. Cons Their internal testing process could be a bit more comprehensive, as we occasionally find bugs on our live version after new releases. Review Source JD Joe D. IT Manager Financial Services Used the software for: 2+ years ### "Great CRM with rapid feature development." December 12, 2016 5.0 Nothing bad to say about this product, we have been a customer for three years now and there have been very few outages which is more than I can say for any other CRM platform. Very happy customer here. Pros Rapid feature development. Customer care. Straightforward pricing. Cons None that haven't been taken care of by customer support. Review Source VN Velisa N. Owner Consumer Services Used the software for: 1-2 years ### "Simplicity is very difficult" December 30, 2016 1.0 Very hard to upload files. I had a hard time uploading filed. I stopped using simplicity. It was very expensive. I could not get in contact with customer support on numerous occasions. When I did finally get in contact with customer support they were of no help. Then on top of that if I called them for help uploading files I was told they charge a fee to upload. I never received any satisfaction with the simplicity software so I canceled service. It is very complicated. Not worth the money Pros Shows all info on files Cons Hard to upload Review Source JT Joseph T. attorney Law Practice Used the software for: 2+ years ### "Capable of so much more!" December 12, 2016 4.0 The program is very difficult to navigate, and customer support is woefully insufficient. Telephone support used to be a phone call away, but now it is non-existent, but the price keeps going up. Pros What I can figure out about what it does, it does well. Cons It is very nonintuitive and difficult to navigate. Review Source RC Randy C. Operations Manager Law Practice Used the software for: 2+ years ### "Easy to use" June 7, 2017 5.0 Lots of business. Pros Lots of options. Easy to use. Importing files is a snap.. Highly recommended to every office administrator. Cons Custom work costs too much. Some things cannot be done, Overall though this product is extremely user friendly. Review Source CR Charles R. owner Financial Services Used the software for: 2+ years ### "Simplicity Review " December 16, 2016 5.0 We have been very happy with Simplicity! My regret about this review is I can only give 5 stars for Value and customer service. Pros Ease of use Cons We do not own the paper we are working. So we have to use a separate program for our billing needs. Review Source sS sjannah S. Office Manager Legal Services Used the software for: 2+ years ### "Simplicity Review" December 29, 2016 5.0 Has really improved their customer service. I am really looking forward to the new upgrades in the New Year Pros It has good customer service when there is an issue Cons Things change and I have to call and have them change them back Review Source VM Valerie M. Owner Financial Services Used the software for: 1-2 years ### "Simplicity Feedback" December 12, 2016 5.0 Great collection software at an extremely reasonable price. We have been a customer for almost two years and couldn't be more satisfied. Pros Ease of use. Cons There's not much bad to say - direct payments could be a little easier and it would be nice if the customizable downloads actually defaulted to Colorado rather than Zambia, but there are very small problems Review Source CT Carl T. Chief Operating Officer Financial Services Used the software for: 6-12 months ### "Collection software" December 13, 2016 3.0 We find the product relatively easy to use but reporting capabilities are a bit deficient. Customer support is good and the people are easy to work with. Pros Ease of use. Cons Reporting capabilities Review Source Response from Katabat January 3, 2017 Carl, Thanks for you candid review, you have been a pleasure for us to work with. I wanted to make you aware of our Account Export Tool that allows you to build custom reports and export both stock and custom fields from the software. We will be reaching out to you to make sure you have an understanding of the tool and how to use it to build your own reports. bP ben P. president Legal Services Used the software for: Less than 6 months ### "very disappointed" December 15, 2016 1.0 we have had many issues with client statements exported data and promises to help and then they changed pricing we still stayed with them and we agreed on a certain amount and they charged us more than agreed and charged our credit card early this is just completely unacceptable. Pros not much Cons now all my data is there and its almost impossible to switch back I am stuck in simplicity hell Review Source Response from Katabat January 3, 2017 Ben, I apologize that you had such a negative experience with Simplicity. In looking through your records it looks like you were only with our company for a couple of weeks. During that time you were contacted via phone and ticket several times, were sent training materials, and participated in training sessions by our support personnel. We do have export tools that are automated for your client statement reports and letters as well. Again, our apologies for the experience you had. We at Simplicity strive to ensure that our support, software, and service are top notch. AS Amy S. Director Financial Services Used the software for: 1-2 years ### "Thank you for simplifying my job" December 12, 2016 5.0 I Have been an admin on Simplicity for over 2 years now, and the customer support, tools, and ease of use are amazing compared to the programs I have used over the past 20 years. THANK YOU Pros That it is user friendly, I can track my employees, the reports make my job much easier, Cons The new pricing Review Source NO Nate O. Collection Manager Mental Health Care Used the software for: 6-12 months ### "Love this Software" December 12, 2016 5.0 Using Simplicity has been nothing but easy. If I have a question, customer support responds immediately. Their manual is very thorough and helps with pretty much everything you need. The price point is right where we need it to be. Other companies charge much more with fewer capabilities. Two thumbs up!!! Pros I like the capabilities and the updates. Cons It was a little difficult to figure everything out in the beginning. But what new software isn't. Review Source AS Adam S. Diector Financial Services Used the software for: 6-12 months ### "Simplicity" December 12, 2016 4.0 Our Company has used Simplicity for the last year. We have been impressed with the system, customer service and overall experience with simplicity. We really appreciate the way Simplicity heads are feedback and implements new features and updates. Pros It's very user-friendly. A number of users for the price and the customer service. Cons Sometimes the server can be slow the lack of custom export reports for payments. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.