--- title: "Streamline Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Streamline the right Vacation Rental solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/89552/Streamline/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Streamline 4.5 (91) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Streamline Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Suraj D Senior Data ScientistHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Overall it is a very good platform with the integration ecosystem means you can plug in other tools (locks, guest WiFi, payment, etc) and manage from one hub.“ November 3, 2025 AF Alex F PresidentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “You have to enter the same information multiple times to create a listing, for instance. And while it does MANY things, it does very few well, so we have to use Breezeway, Rentals United, RueBaRue, etc etc to supplement - and the cost is outrageous“ October 25, 2024 KM Kristi M Dispatch ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Being able to have a web based software has made it so much easier for working managers to still be able to access the data when not glued to a computer.“ October 15, 2025 AF Alex F PresidentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Lots of bugs, issues take WEEKS to resolve, customer service pushes back on you instead of acknowledging that there's a problem, and the system is ANYTHING but streamlined.“ October 25, 2024 AR AJ R Chief Sales OfficerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “It is robust, adaptable, and has met our wide-versed needs very well.“ December 18, 2025 JG Jessica G COOHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Some of the general customer support in recent years has been lacking.“ February 24, 2025 AR AJ R Chief Sales OfficerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “They have heard us out and provided excellent relational service.“ December 18, 2025 JP Jeff and Gina P Founders/OwnersLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Our only regret is not making the switch sooner!“ September 15, 2023 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul S. President Accounting Used the software for: 2+ years ### "Streamline VRS - you won't regret it!" January 23, 2025 5.0 couldn't be better - great product in every way. Pros Best PMS software on the market. Hands down, you won't regret buying it. Cons nothing, its a great product w/ expert support and other resources available. Review Source BB Brian B. GM Hospitality Used the software for: Less than 6 months ### "Amazing, robust system" December 10, 2020 4.0 Overall an amazing company to work with. Would see myself working with them for years. Pros Amazing customer support and training. Most of the features you can think of are already implemented. Cons Accounting features are meant for experts. Would like to see a more friendly version. Would also like to see some more secure credit card processor options Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Streamline Site minder was missing the fundamental understanding of what our needs are Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Previous PMS was absolutely awful Review Source AF Alex F. President Real Estate Used the software for: 2+ years ### "Used to be good. Sadly, it hasn't kept up with the times and it's now buggy, inefficient and overpriced" October 25, 2024 2.0 It used to be great, but it's gone downhill. It just hasn't kept up with the times, and there are much better options out there at a fraction of the cost Pros It's a powerful piece of software, but it's been going downhill since the new GM took over. It's very feature rich, but most of the features don't work very well. The guest app is unusable, the housekeeping and maintenance modules are awful, so you end up having to use other software for most of these things. Cons Lots of bugs, issues take WEEKS to resolve, customer service pushes back on you instead of acknowledging that there's a problem, and the system is ANYTHING but streamlined. You have to enter the same information multiple times to create a listing, for instance. And while it does MANY things, it does very few well, so we have to use Breezeway, Rentals United, RueBaRue, etc etc to supplement - and the cost is outrageous Review Source Larry H. Founder/CEO Hospitality Used the software for: 2+ years ### "Streamline VRS" June 9, 2019 5.0 They are forward thinking and collaborative - and listen to our needs. Customer service has, in the past, been a bit spotty - partially due to their rapid growth. For the past 8-12 months, customer service has been excellent. Pros After extensive research of all of the software platforms in the vacation rental industry, we selected StreamlineVRS as it gave us the most flexibility to publish our websites the way we wanted, and for the integration with all of the OTAs and channel distributors. We have 15 active installations, representing more than 8,000 properties across North America - and you can tell that the Streamline system was developed by people who truly know the vacation rental business. Cons Due to the complexity of our onboarding (8,000 properties and 100,000+ photographs), the onboarding process didn't go smoothly and was delayed - but once we were up and running, things work very well. Review Source Karen M C. Booking Manager Marketing and Advertising Used the software for: 2+ years ### "Vacation Rentals made easier" December 12, 2018 4.0 Streamline has been the best software and has continued to expand it's capabilities. The latest intergrations with major listing sites has created a lot less work for us. Pros To manage multiple vacation homes this software has many customizable features. Keeping track of reservations for multiple properties is easy. Create reports for each home. Easy occupancy reports. Create documents to go out with each reservation. Account manager assigned to you for any issues. Cons Slow to upload mulitiple photos in gallery. There is no quick way to move properties positions in the tape chart. It would be nice to group properties together quickly. Review Source JC Jim C. Owner Real Estate Used the software for: 2+ years ### "After 5 Years we are moving to another system with more features at a lower price." May 5, 2024 3.0 They are an average company trying their best in a competitive market. I wish I would not have spent 5 years trying to make their system work for us. Pros Customer Service was always responsive. Sometimes it took time. Cons I could not access customer data unless I paid for their extra RevMax package. This is data that we input and own. They did share a method to download the most basic info which was barley helpful. They did not take responsibility for the partners they recommended which are essential to the entire set up. There was ALOT of he said she said which impacted our business negatively. Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) Kigo was horrible and my first mistake with these platforms. Go with the big companies who get great ratings for a reason. Review Source Nicolette D. Owner/ Managing Partner Hospitality Used the software for: 2+ years ### "Streamline is not just their name but the service they provide as well! No other software compares!" July 31, 2018 5.0 Pros This software effectively streamlines and automates all of my business processes. The flow of task management is smooth, user-friendly, and intuitive. Everything from inquiries, quotes, reservations, accounting and customer service in one system from start to finish. Unlimited capabilities with customizable documents, triggers, and fields. The housekeeping and maintenance app is easy for our vendors to use and allows us to obtain precise, real time information to better serve our guests. Streamline comes with a lot of functionality and extras for a price well below the competitor. Cons Due to the large number of features the Streamline dashboards and menus can be overwhelming but the development team is always willing to inactive functions you will not use and they have made a lot of changes to condense and simplify these areas. Users can also be setup with access only to their areas of work which greatly simplifies the dashboards and menus as well. Review Source Zorka W. CPO and Co- Founder Used the software for: 6-12 months ### "Excellent product " May 12, 2018 5.0 Pros The software is incredible, we tried a couple other Ones and we stayed with this one, overall has been a great experience. Representatives had been the best in it experience in streamline Cons It is a little tedious to manage. We are learning daily, software in general are tedious, they need to up their game with the train in the team, not all of them are well aware of things Review Source Tiffany M. G. Office Associate II Individual & Family Services Used the software for: 6-12 months ### "Streamline handles all aspects of finances and documentation for escrow. " February 22, 2018 5.0 Pros Streamline is extremely convenient with its ability to batch entire lists of documents to green folders and other programs at one time. It assists me in keeping finances balanced and print all layouts at once. Cons The search engine isn't as helpful as I would like. The entire title of a document has to be entered to locate a specific file instead of one word or partial. Review Source Jordan D. Marketing Manager Real Estate Used the software for: I used a free trial ### "One of the best Property Management Systems on the Market" November 4, 2021 5.0 The platform is an incredible software for property managers and is best in class when it comes to functionality and ability. Pros RevMax - allowing for genius level revenue management Ease of use Functionality Cons Price is expensive When comparing to other property management software programs Review Source DR Dennis R. Chief Technology Officer Real Estate Used the software for: 2+ years ### "Best-in-class Property Management Software" February 21, 2023 5.0 It's been a great experience. I never thought we'd love a PMS and not have to be reliant on tons of outside vendors. There will always be bumps along the road, but their team is there to help navigate. Pros Streamline is a comprehensive solution that allows a lot of flexibility and is easy to implement, use and adapt to your induvial business needs. Their team is always enhancing the software from the feedback that is provided by their users. It's truly the most all-inclusive PMS we've ever had and has allowed us to reduce the need for several outside vendors. We should have skipped the move to V12 and went straight to SL. Cons While totally functional some of the apps have limitations. Recent enhancements have allowed us to use both HappyStay and OwnerX. Reason for choosing Streamline It was obvious that it was the most robust solution with the most resources to stay ahead of the competition. Review Source TH Tiffany H. owner Real Estate Used the software for: 6-12 months ### "Horrible Experience - they call it Streamline University for a reason...they expect you to go back to school and get a tech degree ...you are on your own." November 19, 2018 3.0 Pros The ability to what I thought grow a small business. More functionality. More options. More buttons. Cons What was to take 6 weeks turned easily to 6 months. They expect you to know technical things so if you are not tech savvy or can spend thousands of dollars to hire people to help you, steer clear of this company. They do not have people to support you and will not make you a priority until you break down and throw your hands up. they have a horrible "ticket" system that only serves to fill your inbox and not take care of the situation. In the end you are left to figure things out on your own which is grueling. They expect you to be able to program your system almost completely, no joke. Make sure to clear your schedule and get lots of wine if this is the route you want to go. I was completely happy with my old system however needed a mobile app for owners and guests...however, there is no guest app I have come to find and there also is no app for us to us as the manager. Owners seem to like the app so far. Overpriced for what you get. Review Source Response from Streamline November 26, 2018 Hi Tiffany. Thank you so much for your review. We take our client's feedback very seriously and would like the opportunity to address this. We looked into your experience with us and see you had different account managers assigned to you along your training per your request since no one seemed to be a good fit. We want to make everyone's experience great, so we were happy to accommodate. After your training, we offered you additional training by providing you access to our newly launched Streamline University. We have received nothing but great feedback about the University from our clients, so if there is something about it that you would like for us to look into, please let us know. We will have someone reach out to you in the coming days to see how else we can make your experience with Streamline a more positive one. Streamline Staff EM Emily M. Office Manager Real Estate Used the software for: 1-2 years ### "Streamline keeps our Vacation Rental business organized!" July 26, 2018 4.0 Pros Streamline has a LOT of functions and uses. We don't use all of them, but it seems like every couple of months we are finding something new to implement, and the organization of our business continues to improve. I love the maintenance/ inspection apps especially, as they are so user friendly. The customer service is always on top of responding to replies in a very timely manner, and I'm very pleased with what SL offers. Cons With great functionality comes great responsibility. Streamline offers a lot, but there are a lot of frequent glitches and things that only an account rep, from Streamline, can change. This means a lot of back and forth with customer service, which is fine because they are generally quick to respond, but it still creates an unnecessary burden and can be very frustrating at times. The interface isn't as user-friendly as it could be, as well. The house keeping and maintenance apps, though beneficial and easy to use, are crude in design. Review Source JH Jolene H. Owner, President Hospitality Used the software for: 2+ years ### "Don't waste your time or money on anything else! Streamline was the BEST decision I ever made!" October 14, 2016 5.0 Streamline was the BEST decision I ever made! It has saved me a ton of time and a lot of money because I can take care of everything I need to run a successful Property Management Company in one spot. From accounting to housekeeping to maintenance to third party distribution to paying owners & vendors to owner management to front desk to website creation and security...it's ALL there! The best part of Streamline is the Streamline TEAM! They are unique, driven, intelligent, innovative individuals who have their customers as their TOP priority. This software is not your "out of a box" software, it is forever changing with Property Management trends so I'll never feel that I'm outgrowing this software. I will be forever thankful that I found them! After 7 years, I'm even happier then the day I made the decision to go with them! THANK YOU STREAMLINE!!! Pros I can take care of everything I need to run a successful Property Management Company in one spot. Customer Support is the best I've every seen. It's for any size company...not just for the big guy. Cons There are no Cons to this system! Review Source MC Michael C. CEO Real Estate Used the software for: 2+ years ### "Amazing Depth of Functionality - Great Value" March 21, 2018 4.0 We've looked at numerous solutions in the market and this is the best. It does almost everything you can think of to some degree. The company is led by an amazing man who is passionate about the industry and his solution. You cant go past this solution for a small - medium sized property manager. Pros Strong Channel Integration, amazing Depth and Breadth of Functionality, Ease of Use, Good value for money, thriving customer base, software has very few bugs new features are regularly provided (but unannounced!). I am very impressed. Cons Support has deteriorated over the last 3 years. Product strategy is unknown to customers but it appear to be focused on Channel Integration / Distribution. It needs to have some balance. The system has some useful reports but in general it is quite difficult to get information out of the system to analyse/summarise for management or operational reporting. Review Source LZ Lee Z. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "If you are searching for a Vacation Reservation System, stop looking! " October 14, 2016 5.0 If you are searching for a Vacation Reservation System, stop looking! When you sign up for Streamline products, you are not just signing up for vacation rental software, you are joining a family of highly progressive, forward thinking team members AND a large group of innovative property managers. The Streamline team is responsive and takes care of our requests, at times incorporating them into a new software feature. Be prepared for a ride into your future and try to keep up! The results are well worth it! Pros When you purchase Streamline, you are purchasing a whole team of people. If you have any issues, you can find the answers. If they don't have an answer, they will work with you to design one! Very functional. Review Source DH Donna H. Owner/President Used the software for: 2+ years ### "Accounting is terrible, support for little things is good but cannot get reconciliation statement" July 6, 2018 1.0 Pros The owner is great! She will respond whenever we cannot get our rep or accounting to answer questions about why we get different amounts for reports that should yield the same answers? The company has been beta testing on the software which should have been done a long time before 3 years. We have had nothing but trouble but again, she is great. Cons They deleted all of our 2017 records!! We cannot reconcile for real estate commission and it has cost me thousands to hire consultants to do this. Review Source MA Michelle A. CEO Used the software for: 2+ years ### "Streamline is a fantastic company and their software is far superior than any other I have seen." May 7, 2018 5.0 Pros The ease of use for sure. Uploading new properties is so simple and integration with many vendors has made the process so simple and streamlined. The customer service is extraordinary. Once you sign up for the software, they are there with you all the way. We love our customer service rep! My rep is our go-to person at streamline and she is so helpful always. Cons sometimes they update so fast they don't have time to let us know of the new products they are offering! Review Source MH Matthew H. CEO Hospitality Used the software for: 6-12 months ### "SERIOUSLY THE BEST OUT THERE!!" April 30, 2019 5.0 This software is by far the best we have used! We had used Guesty when we first started our company and ran into accounting nightmares everyday! The first day we started implementing StreamLine VRS has given us comfort in knowing everything is correct. The Accounting/Housekeeping and Guest Apps make this company truly untouchable. If you want the best overall company with amazing behind the scenes like Candace(Our REP), definitely choose StreamLine. Pros We love the overall Family Team like our business is built! Accounting Guest and Housekeeping App Intergrations Cons Dave! But he is no longer with the company! Sorry Dave!! Review Source LB Lewis B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great product" March 30, 2017 5.0 Streamline is a very powerful program with extraordinary features. The ease of use setting up owners, rentals and cleaning crews is great. The month end reports, accounting reports, vendor payments and for owners is extremely easy to follow. Pros Ease of use and setup Cons Do not have the function for guests to login and pay on their vacation. We have been promised this function for 2 years Review Source JS Jose S. Software developer Computer & Network Security Used the software for: 6-12 months ### "Very good" September 23, 2019 5.0 Pros Good interface and good features. Overall great value. Cons Missing a lot of features and needs to listen to clients more. Review Source AC Allan C. Treasurer Used the software for: ### "StreamLine works for Suntide III on South Padre Island, Texas" May 30, 2014 5.0 Suntide III has 118 condominiums, 78 of which are available for rent. We had an antiquated collection of computer stuff and an antiquated accounting system all of which was expensive and didn't work well. I found a young company called ResortPro, which is now called StreamLine. They had what I was looking for, one of the best decisions I have made. This company and their software works, as advertised, all of the time. When there are issues, or when I want to update something, we get the support and attention required and right away. It was very easy for all of our owners to start using the StreamLine product. Our management staff and owners can do everything they want to do quickly and easily. I know this to be a fact because I get complements, as if I am responsible for the good work, but most importantly, I don't get any complaints! I shopped a lot of products, decided this was the right company for Suntide III, and have been very happy with that decision for years. Review Source BH Brandi H. Used the software for: ### "Exactly what we've been looking for" October 14, 2016 5.0 After transitioning our software twice in two years I was elated to find Streamline. Utilizing their fully integrated VRBO calendars and Wordpress plugin our online bookings went from 3% with LiveRez to 35-40% depending on the month. This was a huge improvement that went directly to the bottom line. The housekeeping module has helped us manage our repairs and cleaning allowing us to far more visibility into improvements, online inspections, and productivity. The company is small enough that they care about their clients and they truly get building a product their clients need. I rarely wholeheartedly recommend a product but as an entrepreneur I both respect and have confidence they will continue to put clients first with a very robust, customizable product. Brandi Hammon Lakeside Resort Properties Review Source MS Mike S. GM Hospitality Used the software for: Less than 6 months ### "Great product built by a team that understands the vacation rental biz" May 9, 2018 5.0 Online guest reservations; online owner access; ease of remote use Pros I cannot limit my "likes" to just one topic - it is worlds ahead of our old product. We've been looking for a product built by those in the industry and are very pleased we found Streamline. Cons Would like the ability to track more than one credit card in a folio. Need work on managing groups. Review Source HD Hilda D. General Manager Executive Office Used the software for: Less than 6 months ### "Found the best vacation rental reservation system .... Steamline has it all ...." October 16, 2016 5.0 I don't even know where to start, great software, really easy to manage, awesome staff, constantly support with the best customer service. Our clients are impressed on how they can access to their property from any internet device on real time. We see forward to work with Streamline software for many more years Pros Access on real time Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.