Who Uses This Software?

Large customer service and support organizations who need to handle complex queries across channels in industries such as high tech, telecommunications, financial services and the IT help desk


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

Vendor Details

  • Aptean
  • www.aptean.com/
  • Founded 2012
  • United States

About Aptean Knova KM

Knova, a comprehensive support portal for customer self-help, delivers a resolution workbench for customer-facing agents. It is designed for rapid capture, easy editing, and features a market-leading adaptive search and navigation system that provides easy access to all relevant content across the enterprise. By building both agent- and customer-facing functionality on a common platform, Knova breaks through knowledge silos to deliver one-stop shopping for all knowledge users.


Aptean Knova KM Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

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