Who Uses This Software?

We've built Setster with no vertical industry in mind. We allow any business to utilize Setster and customize it to its own needs.


Average Ratings

82 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Setster
  • www.setster.com
  • Founded 2008
  • United States

About Setster

Our online appointment scheduling solution empowers businesses of any size to accept appointments online. Setster not only streamlines the way you meet or deal with customers, but also acts as a lead generation tool on your website, converting visitors into customers with instant-gratification purchase-power. Our customer based is robust and includes large enterprises and fortune 500 companies, as well as single one man businesses.


Setster Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling

Setster Reviews Recently Reviewed!

Easy navigation, good interface

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The thing I like most about this software was the ease of use and the way the interface was set up.

Cons: Honestly what I like least about this software is the price. Not that it's crazy expensive I'm just one of those people that feel it should always be cheaper

Customer service keeps me coming back but some of the features are very frustrating

Oct 15, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The look and widgets that make it easy. Customer service is excellent and I have always been pleased even when an issue is not completely resolved.

Cons: The lack of live phone and e-mail inks in dashboard, the lack of an easily accessable list of clients appointments, the mobile scheduling is not easy to use and looks nothing like your product its confusing and throws most of my clients off so that I have to do extra work to make it right for them,

Overall: Less time on the phone. Clients like the control. Web based scheduling.

You have to fit in one box

Oct 10, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Pros: It was great that my clients could book online. The cost was minimal. They paid me when they were supposed to.

Cons: It was difficult to change the format to meet my needs. If I had a problem there was nobody there to help. People would think they had made an appointment but they hadn't.

It's help merge all the departments together so we can know what each of us is doing.

Sep 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we are able to customize it to fit the companies needs. We all know what each other is doing cause it gives us that accessibility.

Cons: That it gets confused with old appointments that were no shows and when they make a new one it adds the old date.

Overall: Able to get all the departments in the company connected.

Setster has a great, user friendly interface, but does have its downfalls.

Sep 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Setster has a great, user friendly interface. It's easy to add and remove information from the back-end of the system. The qualitative data analysis software are as described and easily allows us to export information for our teams.

Cons: One of the downfalls of this product is it's compatibility with Google calendar. Unfortunately, Setster requires constant updates to re-sync everything instead of automatically going this.

Mixed feelings

Sep 12, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The client side interface is intuitive and easy to use- it seems to operate seamlessly with our website

Cons: 1. Unexpected bugs catches the team off guard and requires last minute scrambling- e.g. customer comes in with an email confirmation of the appointment but it doesn't show on Google Calendar.
2. The software is slower than the competitors when doing the same task with equal number of events/users.
3. when there are multiple users being displayed on the calendar, the interface is hard to read/use.

Utilize it daily! Quick and Easy

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Was very ease to learn and Easy to use on a daily basis:) Allows our customers to make appointments with us based on our availability... Love the ease of access to our calendars

Overall: Making it easier for our customers!!

Love this app. Using it at work.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's EASY! We have only been using this software for less than 6 months. All of the staff is on board with it and moving right along.

Overall: This software has made scheduling and working with clients so much easier.

I'm an academic advisor for college students, who use Setster to book appointments with me.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No more phone tag! Set it and forget it. I love that I can preload the interface with boilerplate info that I would otherwise have to repeat constantly!

Cons: Doesn't always sync with my Google Calendar. People often succeed that signing up for hours that I have blocked out. I have to log in at Setster and refresh the calendar by hand.

The tool is helpful but needs more customization and features to get optimal use.

Sep 11, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can have multiple locations to schedule appointments or classes as well as multiple providers. The tool can be connected to salesforece.

Cons: Although the tool provides the basic functions there seems to be a disconnection between the software and salesforce. When a customer cancels it is documented in the system but there is no way for this information to be pushed out into salesforce or even outlook.

Customers really like being able to make phone appointments.

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I find this software very easy to use. It's nice to have the alerts in my inbox when I come in in the morning.

Cons: The software is fine. What I don't like is that customers don't cancel the appointment when they are not going to be available.

Easy to input my schedule and availability.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found it was very easy to use.
I was able to log in and mark my general availability of start and end times varying from day to day.
It is easy enough to change at any time.

Cons: The only thing I wish could change would be that in an appointment when all the information was loaded that it would bring forward the address as well from salesforce without me having to go in and manually copy and paste it.

Overall: Makes my scheduling needs that much more efficient

Sester has a few challenges left with it, like carrying information over to the vendor.

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software provides the best platform that I know of to automating your scheduling process. The amount of information provided to the vendors is sufficient.

Cons: The fact that an automatic confirmation is sent is confusing to clients as they perceive it as a direct invitation to the meeting between the lead and the vendor.

Overall: I am directly benefited from this software as it automates some of my workflow on a daily basis. It works well, but still needs to work on clarifying its purpose.

Simple, straight forward, and very user-friendly!

Sep 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer support has been great and very timely! The u/x is very simple and straight forward and self-explanatory.

Cons: Gcalendar sync tends to lag. Can't set specific appointment types when during specific time intervals

We have been using your program for over 4 years. It has a great job for our company

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to work with we use it daily and the customers use it also to book parties on line. We have had no complaints from the customers

Cons: Not being to talk to a member of the company. Sometimes we have to make adjustments and would like to talk to individuals about solving some of little issues.

Setster has worked well for our company, where we have multiple locations!

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that we can customize the program to fit our company's needs. We have over 15 locations that all need different contact people. I love how we and our customers can accept, change, or decline appointments right from the email sent to them. It makes it really user friendly!

Cons: I do not like how the interface itself isn't particularly customizable. For instance, we have found that after selecting which location you want to visit, it isn't always easy to tell what the next steps are. There are not a lot of instructions on the actual interface.

It is very easy to schedule a meeting

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the simplicity of it - I just have to sign in, click accept and I am done. I get an email to let me know it is confirmed and I can add to my calendar.

Overall: It is easy to accept a meeting request.

Uses Setster to set up my availability...it was very easy to use and to modify

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Straight forward to use. I also had to modify my schedule and it was very easy to do. I am new to using product. I was offered assistance from our administrator. She went over the program quickly and it was so easy to use, that i no longer needed help to modify my schedule.

Overall: I am able to have my availability run across a period of time without having to go in every week to change things. And others are able to see my availability without having to see my other appointments which may be personal.

its not perfect, but its the best we found

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While not perfect, it does work once you figure it out and it does allow us to run our consulting business without hassle.

Cons: There are little things which can't exactly be solved since paypal is an external service but if a user cancels an appointment we often don't know since it looks like it was an unpaid one that was canceled, or if a paid appointment changes the time its often missed too and its left unconfirmed. Overall though these are just little things and not a huge deal.

Overall: we're able to book consulting appointments w/o having a human to have to do it

I love having most of my appointments scheduled for me!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The scheduling department takes care of scheduling my appointments which is a huge time saver for me!!

Cons: Sometimes the scheduler puts me at 2 appointments almost 100 km (60 miles) away - I'm not sure if that is a software glitch or personnel training issue.

Overall: lots of extra time not spent on the phone trying to reach clients to schedule appointments :)

Automated on scheduling side, bit more on accepting side...

Sep 06, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automation on the scheduling side makes it easy for the clients. Ability to customize time slots makes it easy to manipulate a schedule for lunches breaks and holidays.

Cons: Sometimes glitches cause double bookings. Time zone fields sometimes confuse clients. Also Accepting each appointment tedious if large quantity. There's confusion with "Appointment has Changed" mostly cause we have to cancel the old appointment manually on our end . Finally sometimes there's appointments with no reminder or confirmation from time to time.

Overall: Ease of automating appointments on the scheduling side.

Setser makes it easy for people who to schedule meetings with me, even in different time zones

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy-to-use interface, adjusts to time zone, ability to adjust schedule, sends reminder emails for appointments

Setster is a great way to keep track of your appointments. It's a great tool to have for any company

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can view other counselors appointments and available time. I like how it sends me an email reminder. I like how it links to Sales Force and gives you the exact time and date an interview has been booked.

Cons: There are times that you have to refresh the page so that the content can upload and save. I wish it would allow to default on a personal setting so that every time i open Setster I can see my appointments first.

Overall: It books the appointments. It links to your company email. Sends reminders for appointments. It allows you to view everyone's appointments.

I use setster to setup appointments with clients

Sep 06, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: What I like most about the software is that a client can just click a link and get to my calendar I also like that i can set my own availability.

Cons: What I like least about this software is that it doesnt sync with outlook, so I have to remember to go into the application and update my calendar, many times my setster calendar availability isnt accurate.

My experience with setster has been frequent but minimal

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Setster has been very easy to use and helps with scheduling and organizing my day. I like that I can confirm and cancel my appointments with ease.

Cons: I wish that the availability calendar went by month instead of week. This function is still a little odd to use for me

I rely on Setster

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clients log in and easily see availability, and it syncs to my google calendar. Can customize schedule as well.

Cons: Clients cannot select their own time zone - they have to use my time zone, which causes confusion. Also, after appointments are cancelled, they don't disappear from my calendar.

Overall: convenience

Very helpful

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps organize initial point-of-contact for our customer base; ability to make appointment is less daunting than calling hotline

Cons: Larger company, lots of users, each with multiple appointments daily...can be difficult to view everyone's schedules at once

Great!!!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate. If we have a problem great customer service. Had a few issues with blocking time. But was resolved.

Cons: Some issues with blocking off time. It would not correlate with office calendar. Sometimes if an appointment is already made and you have to reschedule it . The appointment doesn't update.

Overall: It allows the customer to schedules appointments.

Setster is great for locking down a specific time and date to speak to potential customers.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about Setster is the ease at which potential customers can schedule a time to speak to me directly about upcoming projects. It's just a few clicks away to view my openings and lock down an exact time and date. Setster makes it easier for me to make direct contact with potential leads.

Cons: Due to the ease of use and it just being a few clicks away, some leads may schedule times haphazardly. They can schedule a time with a few clicks, but forget they even did it when the time comes around for our session.

Overall: The software makes it easy to contact potential leads directly. They can view my openings and schedule a time that works for both of us.

Setster is a useful tool, but could be more organized

Sep 06, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it's connected directly to my gCalendar, and that it automatically updates when I update through Setster. However, I wish that Setster updated when I change appointments through gCal.

Cons: It's hard to look at and read properly. All of my and my colleagues' appointments seem to mesh together and I have to search to really find what I'm looking for.

Not as intuitive as I had expected but I am getting the hang of it

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Everything in one place, including communications from the customer. Customer having access to what we have for them and being able to see what is still needed. Having the ability to go paperless so we do not have to maintain paper files

Cons: Customers being able to schedule appointments without filling out entire file and/or providing required documents

it has certainly made contacting customers much easier and keeps our schedules organized.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows customers to see what our openings are like, easily make appointments, and having the notes features allows them to notify us of what the topic of the call will be. It easily shows their times, information, and helps me to keep my calls well organized and in a timely matter so that setting up my designs and information before the call is easier versus having a customer call while I am in the middle of other work. It allows for better preparation, and set time to talk to customers as needed.

Cons: I have some cases where customers claim they cannot make an appointment even when the time is open, but this may be due to their end, not the software. I have been finding it to be very helpful in my line of work :)

Overall: Having a more easily accessible calendar to organize customer calls, notes, as well as to set times aside for specific customers has allowed my work flow to improve, as I have more preparation before each call, and I know when they are set. Even if I have to reschedule one, it is easy to do!

Setster has generally been a dependable scheduling service allowing us to serve students worldwide.

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Setster allows sufficient flexibility in setting schedules and customizing appointment verification. The customer service, on the rare occasion that something goes wrong, has been prompt and courteous in their responses.

Cons: Honestly, the thing I like least about Setster is a minor quibble. The length of website allowed for the organizations' website in the signature isn't long enough for our website, so since we don't have a phone number, we occasionally have to answer upset emails from students unable to get in contact with us.

Simple to use

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Software is easy to understand and customize. I like that we can make changes easily and often to our needs

Easy to administer.

Sep 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works excellent with Google Calendar and the interface is seamless and quick. Registers appointments within seconds!

Cons: Can sometimes book you off but still available. User needs to ensure they double check personal appointments.

Overall: Increased productivity.

Professional and easy to use

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reliability of syncing with our outlook calendars to make time for appts available easily to clients. Allows us to meet clients where they are with the desired appointment time as opposed to having to pre-designated specific appointment times.

Cons: It doesn't do text message reminders for appointments! HUGE downside. Text messages improved our no show rate from 63% to 16% on a previous system and now that we switched to Setster and do not have texts, we're having to do manual texts.

Overall: Better serving our clients and integration with Salesforce.

Not great.

Sep 01, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Links to Google calendar. Came with a site I was using, was required to use Setster. Catchy name....

Cons: It didn't integrate well with the website I was using. Was extremely difficult to use on my mobile.

Great software, very user friendly, and easy to set up.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how this software integrates with my other programs and helps me to stay organized daily. It was very easy to set up with my administrators and I have never had a technical issue when using the program.

Cons: Since my corporation set up the program, I do not have a lot of information about tech support or customer service.

From what I have seen it all looks very good

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This particular version of Setster software is quite easy to use and looks very neat and tidy too.

Cons: The occasional confirmation does not come through to one or both parties and will not flow correctly

Easy to use!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Setster has made arranging meetings so much easier! I love the way it empowers our clients to book in the time that suits them and with such ease! Has definitely been a game changer for us.

Cons: I'd like to be able to have certain time periods automatically blocked out rather than having to manually block lunch breaks, etc. out (although it isn't really that much work so I'll live!).

Overall very good

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customers say easy to book online. That's really all that matters! Integrates well with our website and PayPal for receiving payments. Plenty of options to customize and add pictures etc

Cons: WOuld be nice if you had an app. Pain to have to log in all the time. Need a way to book more than one provider at same time. We book jet ski rentals and many clients want to book more than one jet ski at a time.

Overall: Helped to increase our boat and jet ski rental business significantly.

Has worked very well in our applications.

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to give details for the clients projects, and for the client to complete their information.

Cons: I have never had a problem with this software program, there is nothing that can be improved upon.
We always get our leads correctly.

I need to constantly monitor the appts. to see if they are appropriate

Aug 31, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: customers are immediately serviced if I'm not available.
I can block out times where I have appts. already scheduled

Cons: I still need to qualify clients even after they are scheduled.
Distance isn't always considered when one the same day.

Overall: Faster able to service clients appointment needs

We've used Setster for scheduling and its worked pretty well and does what it is meant to do.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like that it will convert time for our customers and it is great at notifying both parties.

Cons: I wish it had more features. Specifically Salesforce integration would be massively helpful especially in our line of work

Overall: It helps us schedule and manage appointments for our new/existing customers to help them with implementing the software.

Its able to stand up to the large capacity of appointments that we receive.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its simple to use and able to handle the tens of thousands of consultations that we have each year. I also like that its easy to edit providers and services.

Cons: Setting availability can be a little confusing for new users and it's not super intuitive to connect the calendar to a more widely used Outlook calendar.

Overall: We are able to schedule consultations with agency owners in a seamless manner. The provider links are easily used via email.

Setster has been used by our company for a few years now, and has been very simple to use!

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Setster is simple to use. The process is intuitive. Clients find it easy to see available times and book appointments.

Cons: Hard to customize email templates that go out to clients. Hard to understand how round-robin system works for bookings. Not really intuitive for customers to reschedule an appointment.

it is a fantastic scheduling tool,

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: ease of use, its a perfect tool for multiple use scheduling. it gives a remote access to our schedule from a laptop or cell phone. it is easy to access and easy to read and use

Delightful and easy to use

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: From the second I started using setster I realized how easy the connectivity is and how friendly the UI is.

Cons: Nothing bad about it really. Since I've been using I've only had one issue, but it was resolved by logging back in. So not to bad at all.

This product has been a big help to my business as it has made it very up-to-date and relevant!

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for myself and my clientelle. I like that it sends an appointment reminder and lets me know when an appointment has been made.

Cons: I struggled some with syncing my schedule to my phone and computer calendar and understanding the ability to black out certain dates I was not to be available.

Overall: The software freed up a lot of my time with making appointments. My clients were able to select a day and time at their convenience and I didn't have to return a lot of phone calls to get them scheduled. Thank you!

Setster is an excellent booking software

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I have been using setster since 2012. It is helped me grow my business and so many ways. The best feature is that you can add online booking to your website. I would wake up and clients will have booked overnight. It streamlines the client booking process into one complete package.

Overall: Client booking software

How many words??? Great, invaluable, useful, priceless

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple. It adds value to my business. No hassle. Excellent support and affordable for small companies like us.

Cons: None that I can think of. It might be scalability but we are not there yet. Let's see in the short term .... hopefully

As a busy decorator I find it is such a timesaver to have the set sister system in place,

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to have preset appointments and demographic parameters communicated to scheduling people makes my life so much easier

Cons: sometimes there is a lag time between our scheduling department and my personal schedule and in my calendar but the benefits far outweigh the negative

Overall: It saves me literally 10 to 12 hours a week and phone time booking appointments which translates into more time with my friends and family and more money in my pocket

Very helpful to manage clients and follow up on projects

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Syncs to my calendar and is easy to use. I like how it also syncs to my customers calendar and gives them a reminder of the appointment.

Cons: Sometimes setsters do not always sync with the large setster calendar my team uses. Sometimes I wish we could set 15 minute reminders instead of 4 hours. Sometimes users also get confused by the timezone (but that could be user error).

Overall: I get to keep track of my clientele and communicate wit h them effectively. It also makes it easier to get a hold of clients since it is the time they chose to talk.

Overall I think Sester is very helpful and easy to use.

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you can add different calendars and block off different days. Sester is also very reliable.

Cons: I wish it was easier for clients to search through and modify their appointments. A lot of customers call in and ask when their appointment is.

Overall: Sester is nice because it integrates with Outlook well and is very helpful when scheduling appointments for clients.

For the most part easy to adapt to. Still a few things could improve the user experience.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is not complicated to learn. Easy to navigate. Seems to be fairly reliable. Easy to edit if needed. Has made day to day scheduling of appointments easier for the most part.

Cons: I have run into a few scheduling conflicts due to the schedulers not being able to see that there are other things on my calendar and not having enough time between. Also the schedulers are given set appointment times which seems limiting, whereas having more flexibility could be beneficial. For example, the scheduler only sees what time slots show as available but cannot see that I may have time blocked off and it does not give me enough time for travel, etc. I have on a number of occasions had to contact customers to reschedule which creates more work for me, and occasionally a disappointed customer.

Setster is great! I love that my clients can make an appointment that is convenient for them!

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have enjoyed the fact that my clients can click on the "Book an appointment" in the email and make an appointment with me in seconds! I also like that it connects up to my Outlook. Amazing technology!

Overall: I really wish when my appointments that come in go right into my Outlook calendar automatically. Maybe I am missing something?

I have issues with it connecting to my other calendars

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that it works across all our business platforms, and works with our scheduling team to sync appointments.

Cons: I wish it connected better with other calenders, not just google. I use Outlook and apple calendar and need to link to about 4 different calendars.

Overall: I am not sure - It could be more user friendly. Maybe in an app form?

As a manager for our company, I would say it works somewhat well with a fair amount of limitations

Aug 31, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It works fairly well with Salesforce but our users are required to have Google email addresses, it does not integrate with Outlook.

Cons: Navigating through the tabs and calendars. For ever user I have to perform a series of clicks to get to their specific calendar, and if I'm looking at more than one in a session I have to refresh my page for it to actually show up.

Overall: Our users are able to sync Salesforce with their Google calendars so that we can schedule appointments for them.

Well designed and intuitive.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am able to receive appointments with ease and customers have a simple time using it. The website looks very slick and clean.

Cons: I wish i could change the dates more easily so that I can essentially notify people of schedule changes.

Overall: I am able to make appointments with customers who sometimes are frustrated trying to figure out times we can meet. This software takes the problem out of my hands and is a great solution.

It's always been a great way to get my clients locked down into a schedule. Makes herding cats eas

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick and easy and it works well with my flow of work. Very simple to just open it up and make enter my details.

Cons: It would be nice if it could connect to my outlook schedule. Perhaps this is a possibility but I've not sorted it out yet.

We use Setster as the main appointment software for our clients

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The process of scheduling an appointment is very easy for our clients to use. And the email that get sent out to the client and to our staff are key to helping everyone keep track of appointments.

Cons: The web interface will sometimes not load if the web page is kept open too long. You can fill out many fields but once you hit submit it just doesn't do anything. It's a terrible bug.

Found it very easy to use to set up my scheduling needs.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use would be what I like the most. I don't have anything to do with its setup. I am just a user to set up my requirements for the office to schedule my appointments.

So good!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I see any schedule changes immediately! It really helps keep my time organized. And I can Waze the address or call the client right from the appointment in my calender.

Cons: It's a bit hard to change a day of the week you have marked out as permanately unavailable to available as needed once in awhile.

Overall: See review

Easy to use and good for small business.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Setster automatically adjusts time zones for your customers, making it easy to make appointments with international clients.

Cons: It is not as sleek-looking as some other packages and I have had some difficulty syncing it with other calendars.

Overall: Time zone syncing so that I can schedule appointments with international customers.

Our transition to Setster via Salesforce has been very smooth.

Aug 31, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The thing I like best about the software is the ease of functionality and how easily it interfaces through Salesforce.

Cons: The thing I like least about the software is that the initial setup was a little bit confusing. Other than that, I do not have any complaints at this time.

Great, we utilize weekly for all aspects of our business. Really helps to keep us organized.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The statistics/data + ease of use... It's intuitive, detailed, & worth it! We utilize for all of our scheduling needs & it really has a big impact on our local showrooms. Customers rave about how easy the software is to use & we have loved our experience with the platform for years! Highly recommend it.

Cons: Not much... maybe the ability to tailor the software further for specialty needs. Allowing for more custom needs, wants within the software/dashboard.

Overall: Structure, organization, data/statistics.

Very easy to use.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: The integration with other programs and ease of use with this program has been great. Being able to see cancellations/reschedules is a very useful tool that is often missed with other programs.

Cons: I do not use this program to it's full potential. I look forward to it being implemented in all branches of our team.

We are using more and more

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: love the automation and ease for customers to set own apt. And i like the reminders as well. I think it is important in this day and age- any way to set up Text reminders too?

Cons: only goes to one company email. I am not sure- We set it up and kiind of forgot about- so if i rec'd a newsletter or best practives type email i would appreciate that.

Overall: Saves administrative time and puts customer in control

Very good overall

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to integrate into website. Mobile version works well and fast. Customers receive reminders. Easy to add providers.

Cons: Extracting customers information. That's the only feature I sometimes have an issue with. Other than that the software is great.

Reliable all around with intermittent bugs

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to set up individual schedules is pretty easy, Widgets are pretty reliable, and customer service has answered my questions in a timely manner

Cons: When updating an appointment through the admin, changing dates and times can be tricky. Sometimes it won't allow you to unless you hold the field highlighted and manually update. Does not syncwith Google calendar, i.e. if I delete an appt on google calendar, it does not delete in setster.

Been using and making suggestions since Beta. Excellent idea, gives me edge over local competition

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of features and customizations. Has brought in several hundreds of clients through the doors over the past couple of years all without lifting a finger or answering a phone call or trying to reach out. Love the bios and profiles and app has improved quite a bit.

Cons: Calendar doesn't function well, never used it but would be nice to show only Setster appointments instead of all appointments. Also no way to import availability from another software. Have not seen a release with new features/bug fixes in at least a year.

I've only used it for a few months, but so far I love how easy it is to work with.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -easy use
-easy to make adjustments.
-how I can view my schedule with ease.
-how it stores client information, so I can easily contact my clients.

Cons: -sometimes needs to be refreshed to reload.
-at times I get error messages for no reason
-when an appt is cancelled in stays on my schedule in red.

Overall: It helps make my job easier, and allows me to connect with my clients easily, and effectively. It also helps me stay organized.

I am still in the learning process but so far it is okay

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the adaptability. We have been learning and changing the system to fit the needs of our agency.

Cons: There are too many steps to complete an account. Because we are still in modifying process we sometimes need to take the long route as opposed at the shorter direct route.

Easy, effective, and efficient mode of schedule managing

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I use Setster to effectively manage all internal sign ups for regularly occurring activities at work! It also helps me keep track of who's signed up for what and when, allowing me to conduct participation reports. It is easy to use and makes it easy for me to schedule events.

Cons: I don't like that you are not able to put an option on to allow people to sign up for multiple events occurring at the same time; I must complete sign ups for event A, before I can allow anyone to sign up for event B. This can sometimes result in loss of participation for event B.

I hate that the system dies not actually update the calendar automatically. It double books too ofte

Aug 31, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy to type the URL . Other than that it is my least favorite software to use. I would avoid it all together if I could

Cons: No auto update of calendars.. t is my least favorite software to use. I would avoid it all together if I could

Setster has been great! We need it in all branches of our company.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to set up appointments, gives both parties accountability for appointment which helps with conversions

Cons: Sometimes, when comparing schedules of multiple people, the UI can be a bit tough to sift through, however this is not a frequent issue

Great

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything . I like it the software a lot. It's easy to use. Never have an issue. Always up and running. No complaints.

Cons: Nothing. Everything . I like it the software a lot. It's easy to use. Never have an issue. Always up and running. No complaints.

I've had a great experience with Setster. I've never experienced a problem!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoy that customers can schedule meetings and I can reschedule or schedule for them as well. I also enjoy the calendar feature that shows you when you have meetings coming up.

Cons: It can be difficult to find what I am looking for. Finding my appointments took a few tries and eventually, I had to ask a co-worker for help.

It was great for our vacation rental

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We needed a simple scheduling app for site visits to our vacation rental. Setster was straightforward, affordable and easy to set up. Highly recommended.

Just what we needed

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have a woodworking business and the last thing I want to do is spend time going back and forth with my customers scheduling a time. I just posted my availability and I'm in control. It was very easy to set up and when I did have a question, their support team was very quick in responding.

Vendor Response

by Setster on February 20, 2017

Thank you Jerry for the kind words!

Setster be careful

Oct 08, 2012
1/5
Overall

Comments: Please be very careful with Setster their billing is not consistent and they will bill you for 5 months at a clip! Then only give you a day to pay for their billing error. Owner Of company was rude and very unprofessional. Terrible experience ! Deleted acct!!

Free & Good

Jun 15, 2012
5/5
Overall

Comments: Setster is definitely a time saver. Their appointment software, which is a simple widget, allows people to describe their services and set their available times. Then you can publish your availability online. Easy to use and worth trying it!

Pros: Helps to organize yourself

Cons: Little bit too rigid