# MatrixCare Private Duty Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MatrixCare Private Duty Software - reviews, pricing plans, popular comparisons to other Home Care products and more. Source: https://www.capterra.com/p/89993/Brightree-DME-HME --- # MatrixCare Private Duty Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MatrixCare Private Duty ## What is MatrixCare Private Duty? MatrixCare Private Duty is a comprehensive agency management system providing non-medical home care functionality that grows with you. Grow your census and revenue while increasing client, family, and caregiver satisfaction with MatrixCare’s Private Duty software. Key elements include mobile and telephony EVV solutions for field staff, EVV integrations with the largest state selected vendors (Sandata, HHAeXchange, Tellus), client inquiry lead process, robust scheduling, billing, and payroll. ## What is MatrixCare Private Duty used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $600 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MatrixCare Private Duty?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.resmed.com/en-us/&name=MatrixCare Private Duty) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MatrixCare Private Duty 4.3 (12) VS. [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting Price $600 Per Month Starting Price $200 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.5 (153) Value For Money 4.3 (12) Value For Money 4.5 (150) Customer Service 4.4 (12) Customer Service 4.6 (151) ## MatrixCare Private Duty alternatives Highest Rated [4.8 (182)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/89993/Brightree-DME-HME/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Client Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Insurance Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Monitoring 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Reporting & Statistics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Task Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Third-Party Integrations 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes MatrixCare Private Duty 31 features Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Manage the treatment plan and coordination between care providers and patients with special health care needs Manage caregiver's training, scheduling, supervision, performance evaluation, etc. Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Store, manage, and track all electronic documents in a centralized location Digitally sign online documents System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Compliant with HIPAA, which sets standards for sensitive patient data protection Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Manage employee salary processes, data, taxes, and records administration efficiently Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.2 (12) 4.2 Based on 12 reviews ## Pricing Value for money 4.3 (12) Basic $600.00 Per Month Value for money 4.3 (12) 4.3 Based on 12 reviews ## Integrations [ Attendance on Demand](https://www.capterra.com/p/92291/Attendance-on-Demand/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (12) 4.4 Based on 12 reviews ## User reviews Overall rating 4.3 Based on 12 reviews Filter by rating 5(5) 4(5) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent TF Tammy F. Owner VP Hospital & Health Care ### "Matrix Care Private Duty " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 3, 2025 Overall a positive experience. Training was top notch and and customer service was great. Pros Customer Service was great. I liked that when we called in, we were able to speak to someone. Cons At the time that we used MatrixCare - they were not ready for state mandated EVV Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Angela L. Vice President Patient Care Services Health, Wellness and Fitness ### "Mobile and Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2021 Overall we have a very positive experience. customer service is responsive and friendly. Our account rep is very accessible. Matrixcare has regular webinars about upcoming software changes, upgrades, planned features as well as industry changes, new laws, regulations and how the system is aware of them and incorporating them. They really understand what home health care needs, how it is constantly changing and can be state specific as well. They make sure they are on top of industry needs. Pros The clinical staff have the whole patient record at their fingertips and with a web based program, the managers and office staff can work remotely from anywhere. New staff learn the software quickly. The checks and balances in the system help us meet all the home health care regulations and maintain compliance with physician orders. Upgrades are deployed automatically and we do not have to maintain a server. We can fax directly out of the system and receive faxes directly into the medical record for efficiency. Cons The company continues to make developments and add new features and capabilities. It helps us keep up with industry changes. A more efficient process to change payers and convert medications and care plans to the new chart would be ideal. Alternatives considered [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reasons for choosing MatrixCare Private Duty We wanted a system that had a few major features-web based, ability for field staff to have "live" data and sync form anywhere, ability to add paper or faxed documents into the electronic medical record, ease of use for field staff and improved efficiency of training new staff and overall reduce agency cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JE Jordan E. Clinical Software Coordinator - Health Informatics Hospital & Health Care ### "Good solid, stable product that will only get better with time" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 29, 2021 I would say my experience has been very positive. They have a very strong team, and are devoted to customer satisfaction. There are a bunch of enhancement ideas being rolled out, and they are very willing to listen and implement changes. Pros I do like the functionality, things are not piece mealed together. There are a lot of options for enhancements, which MatrixCare seems very open to. The customer service is absolutely phenomenal, usually closing out tickets within a day or two. Cons Sometimes I wonder about the ease of use for the clinicians in the field. There are certain things that clinicians are not able to do as the software doesnt allow the functionality. Clinicians drive our value, therefore it is important for them to see patients and focus on patient care, and not spend time worrying about how to document it. Reasons for choosing MatrixCare Private Duty Honestly, I think it came down to the willingness for MatrixCare to be partners. We did not want just a software vendor, we wanted someone that we could be strategic business partners and innovate together. MatrixCare is definitely delivering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SV Sharon V. RN Educator Hospital & Health Care ### "MatrixCare" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 29, 2021 Customer Service, especially Richelle, is excellent. Pros Ease of care plan and order updates while in a visit for Home Care Cons Would like to be able to send out Mutiple Verbal Orders for a patient to an MD from differtent disciplines. Less orders to track. Switched from [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Interested in Cloud Based EHR Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tiffany R. Solutions Administrator Information Technology and Services ### "Interoperability" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2021 MatrixCare really is the Leading Post-Acute Software system. They are engaged and very open to new ideas and changes. The support team responds almost immediately and the Customer Support Management is Amazing..... Thank you \[SENSITIVE CONTENT HIDDEN\]. Pros MatrixCare is focused on the patients and communicating with Health Care Organizations through the CommonWell. This feature is amazing and provides immediate access for Health Care Providers to retrieve information regarding their patients who have been admitted to Home Health or Hospice. Cons MatrixCare has limited abilities to customize their software. This could be a pro or a con but I have found that sometimes regulatory changes are not the same across the board and sometimes we need a feature that may have been discontinued. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Lynn G. Division Controller Hospital & Health Care ### "MatrixCare Home Health & Hospice Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 23, 2021 We have seen a significant reduction in turnover as well as a reduction in direct cost per visit, software cost per visit and mileage cost per visit. Cash collections have improved. Where we have seen in increase in cost is in HH indirect administrative salaries as we have found it more effective to replace clerical staff with clinical staff in the branch offices due to the process and user permission flow in MatrixCare. Pros The reporting in MatrixCare is very flexible and easy to use. All reports download perfectly into Excel for filtering, sorting or summarizing. This reporting provides clear insight into where the agency is doing well and where the process is bottlenecking. Clinical staff report ease-of-use on iPads in the field. Cons When software release updates are done oftentimes functions working well before the updates no longer work as intended. Software Support is slow with follow-up often required from the customer. Reasons for choosing MatrixCare Private Duty We created a scorecard and compared each software to our needs. MatrixCare was very thorough in completing their scorecard and best met our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW Deborah W. CEO Hospital & Health Care ### "My review of an awesome product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 22, 2021 Exceptional Pros the ease of use for front line users the responsiveness of Matrixcare to changing environment of regulations Cons when a fix needs to move to tier 2 you, there is no follow up . the personal service that makes matrixcare so amazing is gone, your ticket closes and you have no idea of outcome or if anything was done Alternatives considered [iKnowMed](https://www.capterra.com/p/213436/iKnowMed/) Reasons for choosing MatrixCare Private Duty cost, ease of use , positive reviews by users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Bob F. Consulting Business Analyst Hospital & Health Care ### "MatrixCare is good but company is too big and they are less responsive to customers" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 22, 2021 Currently they have helped with how we communicate and work with our Caregivers during the Covid-19 pandemic. Pros The ability to have scheduling, billing, and payroll all in one system. Integration into our HR system works well. It's relatively easy to use and teach new employees. Cons Regulatory payroll rules for certain states. The software doesn't work well for a large Enterprise organization like ours. Enhancements are very difficult to get done and general responsiveness to our needs has diminished since the acquisition by Resmed. Switched from [AppointMate](https://www.capterra.com/p/117161/AppointMate/) Back in 2013 when we converted, Appointmate couldn't carry overtime. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reasons for choosing MatrixCare Private Duty At the time (2013) it was smaller and had the attention of the owner and developer. It met most of our needs back then. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Angela R. Director of Health Informatics Hospital & Health Care ### "Innovative Software for Post Acute Home Care/Hospice/Palliative Agencies" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 22, 2021 Having to implement to a new product during a pandemic is not an easy process. Matrixcare's team was committed to assuring we were successful. They are a partner and recognize our agencies needs and desires to remain innovative in this most challenging time. We look forward to all the future has to offer. Pros Innovation and interoperability are a priority for Matrixcare. They look to assure their customers can provide the most efficient and effective ways to care for their patients. They listen to their customers needs and the industry demands. They work with us as a partner and are invested in assuring that we are successful in meeting our agency needs clinically and financially. They are invested in analytics and assuring that our clinical staff have ease of documentation in the field. Their customer service is timely and responsive to follow up. Cons Matrixcare continues to develop its Inpatient Unit Platform with utmost consideration of patient safety and clinician ease of documentation. They continue to evolve their Palliative Care Documentation and program with focus on provider documentation options. They have listened to their customers and are evolving their communication platform and developing options for electronic consents and template construction to ease in document management. They are continuing with ongoing development of order management to allow for easier transitions of documents between agencies and their referral sources. They are engaged with customer ideas and look to ongoing enhancing their product to meet their customers needs. Alternatives considered [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reasons for choosing MatrixCare Private Duty Product was most aligned with the agencies mission and purpose. Clinicians felt product was most user friendly and intuitive when documenting. Matrixcare demonstrated innovation and interoperability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LI Leslie I. Nurse Hospital & Health Care ### "CPOC and AFO user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 28, 2017 This system is easy to navigate. The team at Brightree is always trying to better their product with updates. I really like that they care about the consumer enough to make changes to make it easier to use. Pros Easy to use. Cons Unable to track supervised and unsupervised visits. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/89993/Brightree-DME-HME/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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