Stamps.com

Stamps.com

4.5 / 5 32 reviews

Who Uses This Software?

Stamps.com is ideal for online retailers, small and medium businesses, e-commerce sellers, and individuals looking to print USPS postage stamps and shipping labels directly from their computer.


Average Ratings

32 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $15.99/month/user
  • Pricing Details
    Monthly subscription-based service. Allows you to print USPS postage.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Stamps.com
  • www.stamps.com
  • Founded 1996
  • United States

About Stamps.com

Stamps.com (Nasdaq: STMP) is a leading provider of Internet-based postage services. Stamps.coms online postage service enables small businesses, enterprises and online retailers to print U.S. Postal Service-approved postage with just a computer, printer and Internet connection, right from their home or office. The Company targets its services to small businesses and home offices, and currently has PC Postage partnerships with Avery, Microsoft, HP, the U.S. Postal Service and others.


Stamps.com Features

  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture
  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Stamps.com Reviews Recently Reviewed!

Great for a simple shipping solution.

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of signing up and immediately starting to print postage is nice. You can sign up in about a minute. When you sign up, initially for a trial, you receive some sign-up benefits like in free postage and others. Most of the benefits, however, are fairly useless. If you connect an e-commerce account, it can import all of your orders. This is extremely useful to quickly print postage and it will automatically upload the tracking information to your e-commerce account so you don't have to later.

Cons: The monthly fee and difficulty in canceling are the two biggest downsides. It is not too expensive, but you can find other cheaper options if your shipments per month are on the very low end. Another downside is that it logs you out fairly frequently and then takes a while to load each page even when you're logged in (I have a fast internet connection and computer, so I know it's not me). Last downside is if for some reason you damage the shipping label you just printed and have navigated away from that page, there is no way to reprint the label. You have to void that one and print a new one. A refund for the first label won't be given for two weeks at the earliest. This is highly annoying.

Saved us lots of time and money!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For a long time, we didn't think we wanted to pay the extra monthly fee associated with Stamps.com, but once we did, there was no turning back! For a business that is regularly sending shipments, it will end up saving you so much time and money. It integrates well with eCommerce platforms and we now use it connected with ShipStation and it helps streamline the order fulfillment process perfectly!

Cons: The interface is not the prettiest and we ran into little glitches here and there, but especially now that we use it with ShipStation, it's really a non-issue.

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I use this product to print stamps and address labels for our many mailings.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to print just one or two stamps or the whole sheet. I also like the different mailing labels available.

Cons: I think the cost of the monthly subscription and the mailing labels are too expensive. It is a good product, but the price could be better.

Overall: simple, convenient, efficient

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Makes my work go smoothly and uninterrupted by trips to the post office

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's quite easy to use, ordering supplies is simple and they arrive within a couple of days at the most. I especially like being able to print mail on either blank stamps or envelopes, and if necessary, print out parcel post mailing labels. It's also very helpful with keeping an online "meter" of my funds balance and allowing for instantly adding to my funds without having to leave the page. This program is one of the best time savers I use.

Cons: I use two different printers: an inkjet for printing individual stamps and a laser printer for printing the postage on envelopes, so I have to be careful to make sure the correct printer is indicated for the proper function. Not much of a problem, though, and everything else far outweighs this minor annoyance.

Overall: In addition be being an author, I also have a home office in which I do legal typing for attorneys in solo practices, which generates A LOT OF PAPER and correspondence. Stamps.com has consistently saved me time, money, gasoline, and having an horrific meltdown from standing in line at the post office. I'm sure other post office customers are relieved also.

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Customer service superb.

Oct 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Don't have to stand in line at the post office for postage. I like the opportunity to create personalized stamps utilizing Total Thought Enterprises artwork.
This is a major boon to business and something that is a viable selling point for Stamps.com

Cons: Still difficult to get proper weight on oddly sized packages and envelopes. Also history can be a bit confusing to navigate looking for old postage.
Took me some time to figure out how to determine whether to send via certified or regular mail, sign or non signature requested mail.

Customer support experience has been good. HIGH ink use not adjustable. Close program, lose reprint.

Oct 13, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Seems to work well overall. Import of orders rarely fails. Works well with several platforms. Easy enough to learn and to teach to employees. Easy international shipping.

Cons: The inability to control the high ink use which also means SLOW printing. They say it is required by post office, but PayPal, eBay and Amazon do not require high ink print for postage printed from their websites. Accidentally close the program? Guess what? You just lost your ability to reprint any failed stamps. It is ABSOLUTELY ridiculous. I can go back to eBay and Amazon at any reasonable length of time from the first printing of the stamp and REPRINT. I don't have to worry about accidentally closing the program or a power failure. Also, why can't we use the program at the same time as our employees? There should be multiple log-ins available. eBay is now offering a FREE multi-platform shipping service and I am looking into it. However, you guys do have very good customer service and I really wonder if eBay can match that.

Overall: Ease of batch printing. Multi-platform. Ease of international postage.

I had something not got the other day. The post office charged me more money.

Oct 12, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy! The software will not let you enter an ounces amount that will pull up a wrong number. I can usually figure out my mistake.

Cons: It always starts as shipping label. It would be easier if it started with the last thing I did. Which is usually stamps!!

Overall: I like it because I can mail packages! I live 25 miles from the nearest post office and I only get mail 3 times a week. Therefore it is more convenient for me to handle it at home.

saves me time

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the program was easy to download and is easy to use. Plus I'm able to print a sheet of postage for billing.

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Have used Stanps.com for over 15 years! Never a problem!!!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and accurate updates for pricing and quick acknowledgement of postage purchases! Print quality is excellent for stamps and mailing labels!

Very Happy!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost is very reasonable. I don't need to go to the post office every day. If I make a mistake you kindly reimburse us.

Cons: I can't figure out how to print different postage amounts at one time. I have to do one at a time. This is in regards to large envelopes.

Overall: It has saved me a great deal of time.

Stamps are fine, but the customer service is lousy. Refunds for misprints are difficult, or denied.

Oct 12, 2017
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the convenience of not having to go to the post office for special package mailings. I am listed at one Organization, but I use it for my entrepreneurial own business.

Cons: Customer service for misprints. Promises not kept for help from the organization. I complained about a whole page of stamps misprinted. A real person promised to call to help with the refund, but he never called. I tried using the refund service on the page but it didn't work.

Overall: Time saver and convenience for mailings.

It has been convenient, especially for small packages shipping Priority.

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The question asks about the software, not the product. At first I thought it was going to be a royal pain to use, but I got it running and it is relatively simple to use. My product review is that i appreciate the low cost of shipping small packages Priority.

Cons: The question asks about the software - I have an opinion about the product -- High cost of printing materials. It is not worth the cost for me to print stamps at my office.

Overall: Shipping small packages has been convenient.

Overall, Good but the print functions are confusing and difficult

Oct 12, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Fairly easy to use, Allows for reprints, interfaces well with my point of sale system. Easy to reload money for postage purchases

Cons: The way the print function works: No option to print a single label on a 5x8.5 sheet. This can get confusing because the print function smallest setting is 2 label per sheet and even if you print a new label several days later it will remember it printed on the first of two labels and print on the second half. This waists label, leaving a lot of 1/2 sheets that can't be used.
Only provide a 5lbs scale. Is four times the monthly cost of a competing company.

Overall: Saves me trips to the post office. and makes shipping easier.

I have been with Stamps.com for over 15 yrs.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. All the information is clear-cut. All the tools needed are available w/o assistance.

Cons: That the software to my knowledge is not available for usage offline for printing postage. I did try

Overall: Not running out of stamps and knowing you can increase your postage account at any given time is a plus!

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Love the convenience, hate the cost. Really not worth it for a small business.

Oct 12, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I like the convenience of doing my postage though the software. It eliminates most of my trips to the Post Office. I also don't need one of those Pitney Bowes machine that never seems to work right.

Cons: The envelope function to add a logo makes the logo way too small. It needs to put the logo on top, not the side so the logo can be bigger. It looks stupid on the side of the address and is too small to read.

It's been great.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, and convenient. Thank you for making Stamps.com easy and convenient. I like Stamps.com a lot. Thank you

Cons: More expensive than going to the Post Office. I wish there was a way to than Stamps.com could a little less expensive. Thank you

Overall: Easy to use and convenient.

Stamps.com works for our needs at our Univ. of Calif. research station.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stamps.com is very easy to use. If the information and damaged postage materials are submitted correctly, refunds are handled efficiently. Very rare that Stamps.com is down.

Cons: I think the reports feature is cumbersome to use. I can eventually get the report or information I need but I seem to flounder getting there.

very good

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use and convenient to have in our office, No more having to go to the post office, able to weigh our small packages, big envelopes. All in all a very good way to take care of our mail.
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Cons: if I run stamps on a blank sheet of paper accidentally it is sometimes difficult to rerun on the blank stamps.

Mostly okay

Oct 12, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of purchasing stamps and weighing of letters and the ability of putting postage directly on to the envelope.

Cons: Difficulty of getting the same type of service from Stamps.com, why is there several different types of service online, why is there just one place to sign on and just one type of service. Also tracing of refund re the wrong amount of stamps purchased - difficult to determine when the refund is received to our account.

This is one of the most user-friendly companies I've ever had the pleasure to do business with.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works! I can do what I need to do. Customer services is great; whenever I have a problem I call and a solution is provided.

Overall: I can mail anything I need to send with the appropriate postage.

Love stamps.com, its so easy to use

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that we can print as many stamps as we need and not have to run to the post office every time we need a stamp. We can also do certified mail which is awesome!! Anytime I have done a misprint the process for a refund is quick and easy.

Overall: ease, time saving

Great service and easy to use!! Highly recommend

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not having to stand in line for stamps Have used this service for the last 4 years and we love it.

Love it!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great program that is easy to navigate and works every time. Get discounts on postage. Would definitely recommend it!

Cons: Doesn't always give the option of a refund even though the postage clearly didn't print or printed incorrectly. Very rare issue but still can be quite inconvenient.

The redesigned Stamp Application is actually nice. And of course it is still reliable as before.

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The new UI is actually really nice compared to the previous one. It more appealing and not boring. And yes it is still reliable as before.

Cons: It is bit slow at times. Maybe because of the new UI. Hopefully they will be able to fix it. It is not a big deal though.

Love being able to print stamps right at my desk vs having to go to the post office.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. We get a discount on postage by using the software. I don't have to stand in line at the post office to send an item certified. Love this!

Cons: I would like to be able to print the postage only sometimes on larger packages vs having to print the entire label.

Overall: Time! I don't have to stand in line at the post office so lots and lots of time!

Seems great but really isn't

Jul 13, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: I like the convenience of being able to print postage and stamps right in our office without waiting in line at the post office.

Cons: Their services for MAC operators are TERRIBLE. Many types of labels can only be printed on a Windows computer.

Very good!

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Stamps.com has excellent Customer Service and the software is very user-friendly. I would recommend this.

Vendor Response

by Stamps.com on April 20, 2017

Hi Rick, Thanks so much for the review. Stamps.com really appreciates your business and thanks you for being a customer. Cheers! Eric N. Stamps.com Support

Postage with Stamps.com is a easy and convenient

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a small business, it is not always convenient to leave the office if you need to purchase postage or drop off a package. Several years ago, we solved this issue by trying Stamps.com and have remained with them since. Their desktop software makes purchasing postage a breeze. You have all the traditional options to mail as you would at the post office and you can select to send different classes such as certified and registered mail. Stamps does this for a fair and affordable monthly fee with the option to purchase supplies through them. It is worth noting that you do not have to purchase their supplies as the software works with many over the counter labels. The ability to do all postage in-house and then have our carrier pick it up has not only proved convenient, it is has undoubtedly saved us hours.

Vendor Response

by Stamps.com on April 20, 2017

Hi George, Thanks a lot for taking the time to review Stamps.com. We really appreciate your business. Cheers! Eric N. Stamps.com Support

Wonderful!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love using stamps.com for my business! Easy to use and convienent! Print shipping labels directly from my computer!

good for home based business

Jan 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: functionality

Cons: price

Overall: This software is used for my home based business. It's a lot easier to use that using the USPS's system. I like that I can print my postage and just drop off my packages at the post office and not have to stand line!

Daily User

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integration with Shipstation
Easy to print labels

Cons: Purchasing postage can be annoying sometimes

Overall: We use Stamps.com daily through Shipstation and love it! Makes things much easier and efficient. Integrates great with our label printer and has improved efficiency dramatically.

Great Postage Software

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works great.

Overall: We have used Stamps.com since 2001. It has become easier to use over the years. We never run out of postage. We use it primarily for shipping packages. Very intuitive. Enter the address, enter the weight, select the service, add any additional services needed and click the print button. Would like them to email the tracking # to the customer? No problem. Tracking after shipping is easy as well.
All reports are easy to generate and easy to understand.
Support staff though seldom needed are courteous and knowledgeable.