Stamps.com

Stamps.com

4.5 / 5 116 reviews

Who Uses This Software?

Stamps.com is ideal for online retailers, small and medium businesses, e-commerce sellers, and individuals looking to print USPS postage stamps and shipping labels directly from their computer.


Average Ratings

116 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.99/month/user
  • Pricing Details
    Monthly subscription-based service. Allows you to print USPS postage.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Stamps.com
  • www.stamps.com
  • Founded 1996
  • United States

About Stamps.com

Stamps.com (Nasdaq: STMP) is a leading provider of Internet-based postage services. Stamps.coms online postage service enables small businesses, enterprises and online retailers to print U.S. Postal Service-approved postage with just a computer, printer and Internet connection, right from their home or office. The Company targets its services to small businesses and home offices, and currently has PC Postage partnerships with Avery, Microsoft, HP, the U.S. Postal Service and others.


Stamps.com Features

  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture
  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Stamps.com Reviews Recently Reviewed!


Capterra-loader

Excellent

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows me to prepare postage whenever I need to. Never stand on those long line, especially at my local P.O., it is great to walk past everybody and drop my packages in the box.

Cons: I don't have any negatives. The only comment I would make is that the monthly cost is a little high.

Overall: No need to stand on long lines at the P.O. to send packages. Able to store my mailing list and send with one click.

Great

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Don't need to physically go to the post office to buy stamps. Convenient.

Cons: Cannot list ship to addresses alphabetically, or have not figured it out. Especially if there are more than 1 line for company name, and next line before the street address. Like I have multiple addresses for Internal Revenue Service, 2nd line may be Dept. of the Treasury and then sometimes I don't need that line. Or I have several different addresses for PA Dept. of Revenue, but they are not all together. I have to look through the whole database on which one I want to use.

Overall: I only mail first class letters or print labels on a form 3100 label. I do not need any of the other services. I don't mail packages or boxes.

great - unique, personalized stamps

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the opportunity to create your own stamps. It is so fun to add a personal touch on wedding invitations, save the dates, baby shower invitations, anything you want!

Cons: I do not like the cost associated. It feels weird to upcharge the postage, but when you see how cute they are, it's worth it!

I had no problem navigating through the software to find the services I needed. Very easy to use!!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I can get access to all the services of the Post Office right from my computer. No more standing in long lines. Downloading postage is as easy as a click of the button once your account is set up. You can set up multiple locations or departments to allocate your postal expenses.

Cons: When using additional options such as Certified Mail and Return Receipt if you make a misprint, unlike the option of printing a sheet of stamps you do not have the chance to reprint your postage. Instead you have to mail off the misprinted sheet and wait for the credit to be issued to your account. I would like to be able to reprint my misprint.

I have used Stamps.com for at least 10 years. I think it's great!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, no question about the right amount for any type of mailing. I don't have to go to the Post Office unless I really want to!

Cons: I really don't have any "least likes" The software is easy to use, updates are regular, keeps me aware of postal rate changes.

Overall: I always know the correct amount of postage for whatever I am mailoing. Designer stamps are really great!

I have been with stamps.com almost since they began. I would not like to be without this service.

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I never run out of postage and don't have to stand in line at the post office. If I have any sort of problem and call, I always talk with a knowledgeable and helpful person.

Cons: There is really nothing that I can think of that I like least about this problem. I have had it for years and have watched it improve.

It is easier to print stamps than to go out to purchase stamps.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is much more convenient to print stamps & postage than to leave an go to the post office. It bets worrying about the weather such as snow or rain, gas for transportation & waiting in line.

Cons: nothing. It was easy to install & use. The only thing would be if a mistake is made you have to mail in a request & wait for a decision on a refund

Overall: it allows more time to be spent on other problems or errands.

Once I am able to get into the web site, it is somewhat easy. Getting onto the site, is bad.

May 10, 2018
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Convenient. No driving to the po in traffic and waiting in line and wasting valuable time.
What else do you need?

Cons: You should really work on the software. I find I am always calling customer service for one reason or another about logging in.

Overall: See first page.

Capterra-loader

Well worth the extra pricing

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our local post office does not have the best arrangement of parking and drop off box (lots of fender benders over the years), so I love not having to go there in person to purchase postage. I prepare mailings for a local organization and being able to print my own stamps at home at any time saves me so much in time and effort. It is well worth the little extra that I pay for artisan stamp sheets and the monthly stamps.com fee. I appreciate also that the couple of times I had an issue with printing, the customer service representative credited my account and walked me through all the checkpoints to ensure it didn't happen again. The only reason I rated the Features & Functionality as four stars (instead of the five I gave every other category) is because every now and then the site will change and there is a little problem finding everything so I can print like usual. I wish I had more advanced notice of changes like that and maybe even a slideshow or video to show the differences between the old and new sites. I absolutely will continue using this service as it's been well worth the price through the years!

Cons: The only con would be when they make changes and it takes a while to get acclimated to the new site features and such.

Overall: Easy to use (unless they change something); Saves time!; Love being able to access it 24/7.

Capterra-loader

I use it at work. It's so convenient. I wish I had the product at home.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so convenient! I can print the stamps from my desk and not have to drive all over town just to buy stamps. I can also print certified letters and other things besides basic stamps.

Cons: When you mess up, you have to mail in the product so that they know that you won't use the stamps. That's actually a little inconvenient because it could take a while to recover your money, but it's for work, so it's not really pertinent to my financial situation.

Overall: convenience, if I haven't stated that enough

Very convenient to eliminate trips to the post office.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Stamps.com saves you from having to waste time and gas money going to the post office and standing in line forever.

Cons: The printing time for the stamps is pretty slow and sometimes it's a little difficult to reprint stamps.

Good service and product

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to print stamps and get refunded for print errors! Customer service is always very helpful!

Cons: I do not like that my stamp quantity is limited to 15 a month and even is I don't print them I am still charged!

Great service, but pricey

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I love the ability to print the exact postage that I need from home it is very convenient even though it is very pricey.

Cons: The monthly subscription is very expensive, especially when you're an infrequent user. I wish that they offered something more reasonable for someone who ships, for example, fewer than ten letters/packages a month.

I've been using stamps.com for about 10 years and wish I had started using it 10 years earlier.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves me a great deal of time in addressing envelopes with postage on them and therefore saves me a lot of trips to the post office where I have to stand in a line with 20 people ahead of me. Makes mailing a lot more convenient and a great deal less irritating, which keeps my blood pressure from skyrocketing.

Cons: There's nothing about it I don't like about this software. It seems to load a bit slowly, but I don't know if that's the software or if it's my computer, but it's not a big deal since I usually load it in the morning and leave it running all day so it's ready to go when I need it.

Overall: Saves time and hassles.

As an Author, I decided to use Stamps.com to send out personalized copies of my books....it's great!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and it saves me money on postage. As a writer, I sell my books through Amazon, however, I also provide autographed copies directly from my home. Stamps.com allows me to send out these copies without trips to the post office. It works great!

Cons: I must say, I find the cost of the 'shipping' of supplies a bit on the expensive side. Perhaps free shipping could be provided for all supplies for a fee added to the monthly fee for the service.

Overall: It saves me time and money in the long run.

Capterra-loader

I have been using the software for over 10 years, and have never had any problems

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves me running out to "buy a stamp". Allows me to accurately print the correct postage for envelopes and packages

Cons: The limited forms and labels available to print postage on. Also the refund procedure is cumbersome.

Overall: Saves time, fuel, and mistakes.

It's easy and convenient and the price point is good.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's super easy to use and no drving to the post office saves time and gas. I like the patriotic stamp options .

Cons: I like everything about Stamps.com !

Makes mailing of invoices a snap.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Saves numerous trips to the Post Office, which is usually a nightmare and takes a lot of time. I used to have to go to the Post Office to get stamps. Of course, that is not a requirement any longer.

Cons: Nothing. We mail out a lot of invoices for our company every month and having enough stamps on hand was always a problem. Not now with Stamps.com.

The updated program is not as user friendly as the old one was. More difficult to use now.

May 10, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to set up a mailing any time of day or night without leaving my home. Then having my postal carrier pick up right at my door without having to call and schedule a pick up.

Cons: The updated program is not as user friendly as the old one was. I go back to the original one. I can't find menus or answers to questions I have very easily.

Overall: As I said in the "pros". Not leaving home, setting up mailing/shipping at any time of the day or night, and not having to schedule pick ups, just leave it at the mailbox on our front deck.

Every time I have used Stamps.com, has been easy, and efficient.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stamp.com is the most convenient postage for my business. Being able to purchase and pay on
line make everything easier. Thank you.

Easy to use.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to bring orders from multiple market places in and post tracking info back to market place. More stamps printing options.

Cons: Needs to include more marketplaces like: Walmart marketplace, GoDaddy. Quicker posting back to marketplaces.

Easy to set up even for a small office.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to understand and use and when it's not, the customer support has never failed to solve the problem quickly and completely.

Cons: Could not be happier!

I love the ease of using the soft ware it is very good

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to navigate and the convienence of being able to print the stamps and the address labels

Cons: I dont like that if the mailman does not pick up the packages that I ordered to be picked up and I go back in to request again it wont allow me to

Overall: saving trips to the post office

THIS SAVES A LOT OF TIME

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ITS EASY TO USE, I HAVE NEVER HAD A PROBLEM GET REFUND OR USING POSTAGE, I USE IT DAILY AND WE SAVE TIME AND MONEY

Cons: NOTHING, I HAVE NEVER HAD A PROBLEM WITH THIS SOFTWARE, I DO NOT HAVE ANY DISLIKES WITH THE SOFTWARE AT ALL

it's just ok.

May 10, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: the software provides convenience.

Cons: when our printer jams, the reprint is not always available, so then we have to request a refund. Really? Then we have to wait weeks to get a refund.

It just works!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I ship all across the US and it just works for whatever and wherever I need to ship something. The software updates itself as needed and never takes to long too do so, unlike a lot of other software on my computer. Refunds are simple and straightforward too, although I do not have to use that feature too often.

Cons: I wish the scale would work with other applications on my computer but that is not really even a con or a complaint.

Capterra-loader

Overall it has been a good experience.

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super easy to use. I have saved an incredible amount of money using Stamps.com vs. renting a machine.

Cons: Printing the shipping labels is difficult because you never know what side its going to print. I literally use one and throw away the other. I have requested two reimbursements and never received them.

Overall: Saved money and time.

Stamps.com saves me time and frustration. I very rarely have to go to the post office anymore.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am very please with the ease of accessing this product, and the total functionality it gives me. It saves me valuable time and money, not to mention the ability to avoid the post office in most cases.

Cons: I really don't have any cons, but since you made me put down something, I'll just say price of some of the associated products.

We ship priority boxes in the spring and it is easy with 'Stamp.com'.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program makes the process of mailing easier, quicker and saves me money. Ease of use and discount prices.

Cons: There is nothing that I dislike about the software or like "least". It functions well even when I make a mistake and have to reprint.

Overall: Ease of mailing and price discounts.

We have been using Stamps.com for over a year now, and we have been very impressed. Easy to use!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the quality, how easy it is to use, the value for the money is a great plus! We are saving a lot of money from switching to Pitney Bowes to Stamps.com.

Cons: The software update was a little difficult to load onto our computer at first. Now there are no problems.

Great software, great support but monthly charges are very pricey for a small company.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and reliable. Would suggest this software to a larger company but too pricey for a small company

Cons: Pricey for a small company. There should be a small company tier for slight usage of the product. Thanks.

Seems like an easy fix, but difficult and not very user friendly

May 09, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I liked the concept of being able to print from your computer, but due to an upgrade it needed for the software, it wasn't usable after that!

Cons: As soon as a software upgrade was needed, it no longer worked . Very dissapointed and at a fast paced job was not what i could use

Overall: Being able to print stamps from work instead of going to the store to buy them

Capterra-loader

I never have to go to the post office again!

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is one of the easiest stamp programs out there! If I need sticker stamps, I can have them delivered. I can refill my account, check shipments, and more right from the platform. Also, I can set up department users and limit what they can spend. Great tool for an office administrator

Cons: None that I can think of. You might need some peripherals which can be expensive if you need label stamps, but if you are okay with printing and taping labels, then you will be good to go without peripherals.

Using stamps has been an overall positive experience and I will continue to use my account.

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I enjoy the ease of use for this software. It has been efficient in training new hires to use.

We also find it useful for our e-commerce. The batch importing for feature shopify really improves efficacy for our shipping processes.

Cons: Inputting in address from our website can be challenging for the software to recognize. This causes delays in our order fulfillment because we have to manual adjust the address in the software.

Capterra-loader

Huge time savor for our agency/office. Very simple to use.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is genius! No longer do we have to run out for stamps or bother with trying to make professional envelopes. This program does it all. Simply load money into your account and you're off!

Cons: It can be cumbersome if you misprint on an envelope. However, once you figure out the process, it is very easy to use.

Overall: Saves time and cuts down on trips to the post office.

No more daily trips to the post office!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to print onto any envelope, the postage always being accurate, with receipt if needed!

Cons: I have gotten a few envelopes jammed and needed to reprint the postage onto a second envelope. Sometimes this takes calling customer support explaining what happened and spending a little more time than originally necessary.

Overall good experience!

Apr 30, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Very easy to order all your shipping products and stamps. Orders come quickly and the customer service is great!

Cons: I sometimes have trouble getting things to print correctly. Formatting is a little hard to figure out at first too.

Adorable for custom stamps

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have made several different custom stamps on this software. From engagement pictures to baby pictures, these custom stamps help add the perfect extra touch to an invitation.

Cons: Very easy to use - wish it wasn't an upcharge, but worth the money. No real complaints as Stamps.com is a great option for custom stamps.

An app with pros and cons

Apr 22, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: In general is like having a postal office in your office. You can make almost all the transactions you can find in a postal office directly from your PC, tablet or smart phone.

Cons: 1. I found difficulties printing the labels. If it didn't print the first time there's only 2 opportunities to reprint. Otherwise have to cancel (request a refund) of the label and pay a new one. 2. Very strictly with customers address format. The address should be exactly as USPS format to be able to print an shipping label. In those cases I have to print directly from Ebay or Amazon which allow to print the label with the address as the customer have it in their account.

It was a great starter program for shipping - though sometimes the software wouldn't work.

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Cheaper shipping compared to USPS. Saved address and saved time. Easy to edit address and navigate in general.

Cons: The software wouldn't work at times. It only happened a handful of times in the year and a half I used it. They aren't THE cheapest postage out there.

Saves a trip to the post office

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Great time saver. Can just drop off packages instead of waiting in lines. Also, you can print out stamps at any time.

Cons: The pricing can be kind of high when adding insurance. Layout is dated, and can be rather difficult to use.

Nice to be able to print shipping labels before going to the post office!

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this for shipping packages from our small business. It's so simple to copy/paste the address over, choose the service, insert the weight and hit print. Not the prettiest interface, but it does the trick, and the reporting allows us to track the packages easily.

Cons: We do run into the occasional problem printing labels due to some Java errors. Usually uninstalling and reinstalling Java clears it up, but it's a pain to have to go through that process.

Love being able to do postage at my desk and not have to go to the Post Office.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, convenience, and ability to do what I need to do without leaving the office. Also, good to be kept up to date with the latest postal increases and be able to track mail without having to go to the Post Office.

Cons: Sometimes I forget to revert back to the letter postage rate and I print out postage for the incorrect amount. I wish the software would revert back to the first class stamp rate.

Overall: Value, time saved, and traceability

Sure beats keeping stamps around

Apr 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Once you have an account set up, you just go in, save addresses and then get the postage you need t mail whatever you need to.

Cons: The overall interface could use some modernization. It's a bit clunky, but nonetheless, we just want to use it get postage regardless.

Overall: No need to go out and buy postage. Big time saver.

Very efficient way to prepare labels

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use of website and quick preparation of shipping labels. Printing labels is straightforward.

Cons: No major complaints, although access to online label order page is less obvious than supplies order page.

stamps makes my shipping efortless

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: copy and paste to address window, AND MY RATES AFTER SHIPPING OVER 5000 PACKAGES ARE AWESOME. WE depend on stamps everyday, and we are never disappointed

Cons: I have it loaded on an apple and PC, the apple version is not as good as the PC , Sometimes on the apple, it will not load info, I have great internet, and the PC works perfect, so I assume the stamps software for apple is at fault

Overall: already said

Very Dated Looking System, Difficult At Times

Apr 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Being able to print postage from my computer, and getting discounts vs. buying at the post office is appealing.

Cons: You have to do everything from the most dated looking piece of desktop software known to man. I wish I could do this through my browser, and I can't for the life of me understand why I can't. Very clunky to use.

Love it!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This had made life so so much easier at the office. Especially with the raise in prices, now what used to cost only 1 stamp is somewhere between 1 and 2 and we were overpaying all the time.

Cons: I have nothing negative to say. It's easy to use, and is saving us money every time we send something out in the mail!

It's great when I don't have visit the post office

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Having access to upload the software anytime of the day. I like the idea where I can ordered many of your products without having to stand in line at the post office

Cons: The monthly cost for buying stamps!! As an owner of a small company I tried not to order much of your products. Many companies offer full services at no cost. i think you should too

No complaints. If an 86 year old guy can sail through your program, you're doing fine.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use your program, the help you provide is available when I need it, and your service staff is friendly. Also, I enjoy writing long paragraphs when told I must do so in order to meet the minimum requirements of your question. After all, I would just be wasting my time doing something else if you were satisfied with my terse answer, allowing me to get on with my life and you with yours. I hope this effort meets my length obligation.

Overall: It frees me from the 14-mile round trip down to the post office each time I need to buy stamps or mail a package. Quite simply, having to include "Cons" when I can't think of any at this moment is an insult to me, or any sane individual's, intelligence. It shows that, once again, we are slaves to computer programming instead of being sensitive to common sense.

System is great but customer service stinks

Apr 12, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: Ease of not having postage machine and able to mail all kinds of package. Post Cards are a big job of ours and the system is great for these if we could get Post Cards on time from Stamps.com

Cons: Customer service and purchasing supplies. Have lost 2 packages of Post Cards and had to wait to get a replacement for about month

Overall: Not having tohave a postage machine

Stamps.com saves me time and that's worth more than the cost.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to setup and implement and I love the convenience of printing stamps right from my desk.

Cons: There really is nothing I dislike about the software and nothing I can come up with that I like the least.

Really a wonderful time saving product .

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Cons: 1. Less fragile and buggy then it uses to be. But still has some bugs. Two that I know about.
2. Wish more eCommerce websites would integrate with it. You should be proactively perusing that. Walmart, Bonanza, Amazon.CA etc.

Fabulous convenience

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Error proof, no problems once you are acustom to the features of your printer. Mine is new so I had to run several trials to see how to load the print on forms

Cons: Can not suggest any that have cause a problem, the monthly rate is a little steep, needs to be based on usage

We have a small home business. Stamps.com has saved us time and money to post at home.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to use and I can also print out my own stamps at a savings. The cost is well worth it and keeps the addresses for our customers so we don't have to look them up. Also it tells me if the address is correct and package deliverable.

Cons: Love the new weight machine. I feel confident with the correct postage. Stamps.com is always fair if I make a mistake. I print on plain paper so save there. The choices are just amazing...actually can't think of any cons!

Overall: Time and work saved in mailing packages. And the USPS pickup of Priority Mail.

If all my software performed at this level, I could cut my work hours in half.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It handles everything from postcards, to large packages, certified mail, registered mail, whatever I need.

Cons: It sometimes will not accept an address that is identical to what the intended recipient has given me. There should be an override.

Overall: Time saving and accuracy.

Overall very positive. Almost always one or more bugs that do interfere with use.

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ability to import directly from osCommerce. Love the saved presets. Love that I do not have to print out a lot of pages for foreign orders.

Cons: I would really like the ability to split an order into multiple packages. It would be nice to be able to force a last minute check of the addresses from osCommerce. Would be nice if when the address checker finds a difference between my address and the USPS approved one that it would highlight the differences in red.

Overall: It saves a lot of time with shipping. And money.

Best Option for Our Office

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: So much less expensive and easy to use than the postage meter we used to have. We're very happy with this product.

Cons: A couple of times I've searched for how to do something and didn't find a good description. Just had to try it until I figured it out. The old stamps were ugly, now much improved.

Overall: Saved money, time and hassle.

Easy to Use Postage - Mailing Software

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Stamps.com makes it easy to create postage and weigh packages from your office. It is great to save a trip to the post office and be able to organize packages when it's convenient.

Cons: Stamps.com has a monthly fee. It would be nice if it could be set up as a fee per package/mailer instead. The fees add up quickly if you don't mail a lot of packages.

A Lifesaver for Small Business Owners!

Mar 26, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: This software is the answer to every small business owner's nightmare-- going to the post office. With a reasonable monthly cost and every feature you would need to ship, this software saved our small staff hours that we did not have to spend waiting in a post office line. Setup was simple and the software was the most intuitive I have found in the shipping software industry.

Cons: We switched to Stamps.com from another postage-generating software, and Stamps.com was a little more difficult to integrate with our existing software. The technical support was helpful but a little less responsive than we were used to.

Capterra-loader

Use it out of necessity not because they make it easy.

Mar 25, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: I can print stamps at my desk rather than stand in line at the post office. There are various options to print stamps such as on envelopes or using their labels.

Cons: For the money, I'm basically paying so I don't have to stand in line at the post office. But they nickle and dime everything. Sure I can print stamps directly on the envelope, but that means the envelope must be fed correctly. It's easier to print out on their labels but then the labels cost money.

Good solution for large shipping volume

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I like the ability to ship packages via USPS media rate (Books, DVDs) that most other shipping solution to not provide. Their built in store for USPS supplies is also helpful for supplies.

Cons: Monthly fees can be costly over time if you only ship a few packages a week so it depends on your shipping volume.

Overall: Ability to print labels for all of the USPS classes (media, priority, flat rate, parcel, etc.)

We have been using stamps.com for years to print labels to ship orders.

Mar 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: The we could batch print labels - upload an excel file, verify and it could print hundreds of labels at a time. This would save a lot of time rather than typing addresses one by one in the package tab.

Cons: Always an issue. Everyday something would happen that we had to fix - stamps.com couldn't connect, the printer wouldn't printer, even the website would be down a lot. This obviously made the entire office less effective.

Overall: The ability to easily print labels - if it ever worked.

Capterra-loader

An excellent money-saving tool for our small nonprofit

Mar 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We enjoy the convenience of being able to manage our shipping from our house - we can package, print postage-inclusive labels and sit out for mail pickup at any time of day or night.

Cons: The stamps.com software is a little clunky. We had some issues when we tried to move between product levels, too, but support was able to resolve them.

Overall: Great savings on postage costs, plus a lot of added convenience.

Great timesaver professional looking results, inexpensive and easy to use for personal and business.

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the professional looking labels it prints. It makes me look like a large company. It saves me so much time going to the post office, weighing boxes and envelopes while standing in long lines. I also like to have an accurate weight by doing it myself with my own scale. You can't be certain the post office has accurate scales. I also like that I can drop my envelopes and boxes right in the box with prepaid labels without a hassle.

Cons: They enhanced their platform so that it is more suited for managing your business. It is more involved than before if you want to print a one-time shipping label. I have wasted some labels and I had to call customer service to receive a credit to my account.

Mostly easy, sometimes clunky software

Mar 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I mostly use UPS for shipping, but sometimes for smaller parcels, USPS can't be beat. This is where stamps.com comes in. It seems to be a little better than just using the usps website.

Cons: I think it could be easier to set up a package or a label for printing. The software seems a little dated. I don't love how you can't just keep reprinting if your printer screws things up (like mine ALWAYS seems to do several times)

We use Stamps.com daily for all of our mailings and its easy to work with.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The best thing I like about stamps.com is that I don't have to go to the post office everyday to mail all of our products. All you got to do is open the app and fill in the blanks, print out the labels and stuff them in your mailbox.

Cons: At the Stamps.com's price per month, many users might not get their money worth out of it if they don't do mailings on a daily or weekly basis. Also there is no platform to add up to eight different labels at one filling up one complete sheet. "I believe you can if their name is already in the system - but ABANA does mailing to new members daily)

Overall: Great program with little downsides.

Makes postage so easy!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love being able to print postage on my own printer instead of having to have another machine in the office. I love all the options and the ability to choose what kind of labels to use.

Overall: The ability to skip the line at the post office!

Constant struggle with printing each week

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to have saved addresses is great. Also, being able to print out directly on to a label is great.

Cons: Printing is a huge headache especially when you have to reprint something. Always having to request a refund because their site did not display my printers correctly. Also, their support team is very unhelpful.

We switched our office from another platform and are OVER THE MOON for Stamps.com!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Stamps.com: Does not make us rent a product that we have to renew// our previous mailing service would spam us with mail "your renewal is up in one year/9 months/6 months/3 months...." Stamps hasn't sent us any mail. Easy to order new paper products, and ships quickly. Very easy to use: Software is amazingly simple and I love the different sections to select: stamps/envelopes/pkgs... takes the guessing out of shipping! Customer Care is fantastic too!

Overall: Very efficient and easy to use. Functions exactly how you should expect.

Great software for usps insurance

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Makes insurance claims on USPS lost packages easy and with a breeze. Software is very user friendly and has History of all labels in one click.

Cons: I really like everything about it. Maybe if they would offer better pricing on insurance, I would love them even more.

Stamps.com has eliminated my need to go buy stamps from the post office

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I no longer have to stand in a long line at the post office to wait to buy a roll of stamps. I have the ability to print stamps whenever I need them, and if the printer screws up they will gladly refund that page, you just need to send it in to them

Cons: Sometimes it is confusing what to select until you know exactly and get comfortable printing out your own stamps.

Easy to use + a discount

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The program is easy to use and allows for some great savings depending on the amount of items you mail out.

Cons: If you do not ship a ton, the discount on shipping rates does not really make up for the monthly subscription.

good solution for small businesses

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money

Pros: It makes it a lot easier for people to ship their own small packages. This is a great utility for small 1-2 person companies or businesses that ship mostly letters.

Cons: Most of what they offer you can do on USPS website now. There are also several other solutions out there that do the same thing and more with little to no cost. I prefer shiprush or shippingeasy over this

A good option

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We used stamps.com until we scaled our business and found a tool better suited to our needs and size. Stamps.com provided a great, usable service when we needed it most!

Cons: Once we reached a certain size we didn't see any incentives or discounts for our volume, and it didn't sync with our online platform, which is why we moved.

Capterra-loader

Easy to use and some difficulty for batch printing

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: After you figure it out how to print shipping labels per batch, it just work all the time. Unless their servers are down. Which happened once in 3 years.

Cons: The configuration to print shipping labels in a batch it was not so easy. Actually it was very challenging. The printer configuration was another issue, but after you get it right, everything works without any problem.

Overall: We can print between 100 and 1000 shipping labels without affecting our production.

Very easy and convenient to use.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how professional it makes our correspondence look. Your return address, address, and stamps are printed directly on the envelop. You never have to worry about running out of stamps. If your account balance gets low, you can use your card to load more money to it in just seconds.

Overall: This makes my correspondence look very professional. Everything is printed directly onto the envelop and i never have to worry about running out of stamps and going to the post office. They occasionally have a few issue when their program is unavailable but that happens with everything so I cant fault Stamps for this issue.

Difficult website and unclear terms of payment

Jan 11, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: The service provides a discount on USPS postage, which is very helpful for sales made outside of our normal sales channels.

Cons: The website is very difficult to navigate. There is not a mobile version of the site either, so any small businesses that may be run primarily from a smart phone or tablet may have a lot of difficulty using this. The payment options are difficult to understand. When purchasing labels the site will show the total due for the label(s) and you must add a balance to your account- you cannot pay for individual labels easily. The balance added to your account however does not apply toward any insurance selected on the shipping labels- that is billed separately. This isn't displayed ahead of time, so you may end up with a higher usable balance on the site and then be charged after the fact for the insurance portion.

Robust and reliable USPS integrator

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Makes USPS order fulfillment easy. I formerly used Shippo and Shippingeasy, but Stamps is much better at address standardization.

Cons: Had a problem with the desktop software that support was not able to resolve. I believe it was an issue with the .net framework. Otherwise, I never experienced issues.

An affordable and practical solution for small busnesses

Dec 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and purchase stamps, no requirement to buy in bulk, ability to also weigh and print postage for packages. Can be used anywhere with a printer and computer (no special hardware needed). Costs are easy to track.

Cons: When compared to a product like the pitney bowes postage meter, Stamps.com falls a little short in terms of printing speed, speed of use, and required supplies (Stamps.com primarily requires you to print onto a label which is then affixed to letter whereas pitney bowes meters print directly onto the envelope).

Overall: Stamps.com is SIGNIFICANTLY cheaper than postage meters such as pitney bowes and still gets you the label or stamp you need right at your desk. So, if you are only mailing a couple hundred items a month, stamps.com is a great solution for your business that will almost certainly save both time and money.

Great tool to save time for having to go to the post office!

Dec 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like most that I am able to print US approved postage stamps instead of having to run down to the post office to purchase stamps when I am running low.

Cons: I least like stamps.com's software access. Because of its confusing layout, it is sometimes difficult to understand how to operate the software.

Overall: Quicker access to stamps!

Great for a simple shipping solution.

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of signing up and immediately starting to print postage is nice. You can sign up in about a minute. When you sign up, initially for a trial, you receive some sign-up benefits like in free postage and others. Most of the benefits, however, are fairly useless. If you connect an e-commerce account, it can import all of your orders. This is extremely useful to quickly print postage and it will automatically upload the tracking information to your e-commerce account so you don't have to later.

Cons: The monthly fee and difficulty in canceling are the two biggest downsides. It is not too expensive, but you can find other cheaper options if your shipments per month are on the very low end. Another downside is that it logs you out fairly frequently and then takes a while to load each page even when you're logged in (I have a fast internet connection and computer, so I know it's not me). Last downside is if for some reason you damage the shipping label you just printed and have navigated away from that page, there is no way to reprint the label. You have to void that one and print a new one. A refund for the first label won't be given for two weeks at the earliest. This is highly annoying.

Saved us lots of time and money!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For a long time, we didn't think we wanted to pay the extra monthly fee associated with Stamps.com, but once we did, there was no turning back! For a business that is regularly sending shipments, it will end up saving you so much time and money. It integrates well with eCommerce platforms and we now use it connected with ShipStation and it helps streamline the order fulfillment process perfectly!

Cons: The interface is not the prettiest and we ran into little glitches here and there, but especially now that we use it with ShipStation, it's really a non-issue.

Excellent

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can print postage or labels without ever leaving my home. I also like the pre-printed variety of postage stamps and the availability of being able to use one of my photographs on stamps. I just submitted a picture of one of my Poodles to be printed on stamps. I do feel this is a very good value for the money, and the website is easy to use.

Overall: I love the stamps for all occasions and seasons and that Stamps.com informs us of postage rate changes and that we have the availability of email replies when the addressee receives my mailing. I am sure I will submit more photos in the future to have printed on stamps since this is a fun idea. I have 6 Poodles and train them in obedience. We go to competitions in Oklahoma and out of state as well, so I have a lot of cute pictures of the competition dogs I could submit.

Capterra-loader

I use this product to print stamps and address labels for our many mailings.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to print just one or two stamps or the whole sheet. I also like the different mailing labels available.

Cons: I think the cost of the monthly subscription and the mailing labels are too expensive. It is a good product, but the price could be better.

Overall: simple, convenient, efficient

Capterra-loader

Makes my work go smoothly and uninterrupted by trips to the post office

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's quite easy to use, ordering supplies is simple and they arrive within a couple of days at the most. I especially like being able to print mail on either blank stamps or envelopes, and if necessary, print out parcel post mailing labels. It's also very helpful with keeping an online "meter" of my funds balance and allowing for instantly adding to my funds without having to leave the page. This program is one of the best time savers I use.

Cons: I use two different printers: an inkjet for printing individual stamps and a laser printer for printing the postage on envelopes, so I have to be careful to make sure the correct printer is indicated for the proper function. Not much of a problem, though, and everything else far outweighs this minor annoyance.

Overall: In addition be being an author, I also have a home office in which I do legal typing for attorneys in solo practices, which generates A LOT OF PAPER and correspondence. Stamps.com has consistently saved me time, money, gasoline, and having an horrific meltdown from standing in line at the post office. I'm sure other post office customers are relieved also.

Capterra-loader

Customer service superb.

Oct 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Don't have to stand in line at the post office for postage. I like the opportunity to create personalized stamps utilizing Total Thought Enterprises artwork.
This is a major boon to business and something that is a viable selling point for Stamps.com

Cons: Still difficult to get proper weight on oddly sized packages and envelopes. Also history can be a bit confusing to navigate looking for old postage.
Took me some time to figure out how to determine whether to send via certified or regular mail, sign or non signature requested mail.

Customer support experience has been good. HIGH ink use not adjustable. Close program, lose reprint.

Oct 13, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Seems to work well overall. Import of orders rarely fails. Works well with several platforms. Easy enough to learn and to teach to employees. Easy international shipping.

Cons: The inability to control the high ink use which also means SLOW printing. They say it is required by post office, but PayPal, eBay and Amazon do not require high ink print for postage printed from their websites. Accidentally close the program? Guess what? You just lost your ability to reprint any failed stamps. It is ABSOLUTELY ridiculous. I can go back to eBay and Amazon at any reasonable length of time from the first printing of the stamp and REPRINT. I don't have to worry about accidentally closing the program or a power failure. Also, why can't we use the program at the same time as our employees? There should be multiple log-ins available. eBay is now offering a FREE multi-platform shipping service and I am looking into it. However, you guys do have very good customer service and I really wonder if eBay can match that.

Overall: Ease of batch printing. Multi-platform. Ease of international postage.

I had something not got the other day. The post office charged me more money.

Oct 12, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy! The software will not let you enter an ounces amount that will pull up a wrong number. I can usually figure out my mistake.

Cons: It always starts as shipping label. It would be easier if it started with the last thing I did. Which is usually stamps!!

Overall: I like it because I can mail packages! I live 25 miles from the nearest post office and I only get mail 3 times a week. Therefore it is more convenient for me to handle it at home.

saves me time

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the program was easy to download and is easy to use. Plus I'm able to print a sheet of postage for billing.

Capterra-loader

Have used Stanps.com for over 15 years! Never a problem!!!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and accurate updates for pricing and quick acknowledgement of postage purchases! Print quality is excellent for stamps and mailing labels!

Very Happy!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost is very reasonable. I don't need to go to the post office every day. If I make a mistake you kindly reimburse us.

Cons: I can't figure out how to print different postage amounts at one time. I have to do one at a time. This is in regards to large envelopes.

Overall: It has saved me a great deal of time.

Stamps are fine, but the customer service is lousy. Refunds for misprints are difficult, or denied.

Oct 12, 2017
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the convenience of not having to go to the post office for special package mailings. I am listed at one Organization, but I use it for my entrepreneurial own business.

Cons: Customer service for misprints. Promises not kept for help from the organization. I complained about a whole page of stamps misprinted. A real person promised to call to help with the refund, but he never called. I tried using the refund service on the page but it didn't work.

Overall: Time saver and convenience for mailings.

It has been convenient, especially for small packages shipping Priority.

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The question asks about the software, not the product. At first I thought it was going to be a royal pain to use, but I got it running and it is relatively simple to use. My product review is that i appreciate the low cost of shipping small packages Priority.

Cons: The question asks about the software - I have an opinion about the product -- High cost of printing materials. It is not worth the cost for me to print stamps at my office.

Overall: Shipping small packages has been convenient.

Pays for itself in the fuel it saves for trips not made to USPS!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability of the one master station to reach all locations in our house where we have put remote stations.

Cons: Each remote unit requires a base plug in unit that has to have access to a 120V 60Hz AC outlet, and this is not always available at all desired locations.

Overall: Can use the phone from any location in the house plus another person can also pick up another unit and join in the conversation.

Overall, Good but the print functions are confusing and difficult

Oct 12, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Fairly easy to use, Allows for reprints, interfaces well with my point of sale system. Easy to reload money for postage purchases

Cons: The way the print function works: No option to print a single label on a 5x8.5 sheet. This can get confusing because the print function smallest setting is 2 label per sheet and even if you print a new label several days later it will remember it printed on the first of two labels and print on the second half. This waists label, leaving a lot of 1/2 sheets that can't be used.
Only provide a 5lbs scale. Is four times the monthly cost of a competing company.

Overall: Saves me trips to the post office. and makes shipping easier.

I have been with Stamps.com for over 15 yrs.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. All the information is clear-cut. All the tools needed are available w/o assistance.

Cons: That the software to my knowledge is not available for usage offline for printing postage. I did try

Overall: Not running out of stamps and knowing you can increase your postage account at any given time is a plus!

Capterra-loader

Love the convenience, hate the cost. Really not worth it for a small business.

Oct 12, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I like the convenience of doing my postage though the software. It eliminates most of my trips to the Post Office. I also don't need one of those Pitney Bowes machine that never seems to work right.

Cons: The envelope function to add a logo makes the logo way too small. It needs to put the logo on top, not the side so the logo can be bigger. It looks stupid on the side of the address and is too small to read.

It's been great.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, and convenient. Thank you for making Stamps.com easy and convenient. I like Stamps.com a lot. Thank you

Cons: More expensive than going to the Post Office. I wish there was a way to than Stamps.com could a little less expensive. Thank you

Overall: Easy to use and convenient.

Stamps.com works for our needs at our Univ. of Calif. research station.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stamps.com is very easy to use. If the information and damaged postage materials are submitted correctly, refunds are handled efficiently. Very rare that Stamps.com is down.

Cons: I think the reports feature is cumbersome to use. I can eventually get the report or information I need but I seem to flounder getting there.