# Stamps.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stamps.com the right Shipping solution for you? Explore 919 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90069/Stamps-com/reviews --- Stamps.com 4.4 (919) [View alternatives](https://www.capterra.com/p/90069/Stamps-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Stamps.com Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Versatile shipping management platform 85% positive reviews out of 203 Most users report shipping features offer discounted rates, carrier options, tracking, and integration with e-commerce platforms. Brandy M Ceo, 2 - 10 employees. "U can do it all from home no post office trips n long waits n line, it's easy 2 use great shipping options n prices" Frequent technical glitches 70% negative reviews out of 89 Most users report bugs and issues disrupt workflow, causing crashes, confusing errors, and unreliable updates. Dawn D owner, 2 - 10 employees. "They have a poor design and cannot even fix their own technical problems nor answer questions. " Simple, intuitive workflow 87% positive reviews out of 99 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup, clear instructions, and minimal learning curve. Cumbersome refund procedures 71% negative reviews out of 45 Most reviewers find refunds slow and complicated, requiring mailed requests, long waits, and frequent follow-ups. Jacob T Real Estate, 1 employee. "No ability to reprint labels, refund process for mistaken or unused labels is absolutely ridiculous." Significant daily time savings 94% positive reviews out of 49 Most reviewers find time saving invaluable, citing reduced trips, quick processing, and streamlined package preparation. Difficult cancellation process 97% negative reviews out of 32 Most reviewers indicate subscription cancellation is frustrating, with hard-to-find options, persistent charges, and unhelpful support. ## Showing most helpful reviews Showing 1-25 of 919 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cathy T. Entrepreneur Wholesale Used the software for: 2+ years ### "Why work hard when you don't have to?" July 12, 2022 3.0 My overall experience and notion today is that - I wouldn't run an online business without Stamps.com., it wouldn't make sense. Pros Stamps.com saves you the most important factor in your everydays - your TIME. A few clicks can eliminate your need to drive to and from the post office. I believe utilizing this application added great value to the success of ours. Cons The one thing I wish to see is that more carriers, or better yet, if all carriers can be incorporated into this application than it would be perfect. Review Source SR Stefanie R. Office Manager Accounting Used the software for: 2+ years ### "Say goodbye to postage meters and hello to ease!" October 27, 2025 5.0 Experience has been great, highly recommend considering making the switch to Stamps.com from some of the other postage companies that require long contracts and big and bulky postage meters. Pros User friendly, easy to use, makes mailing documents and shipping packages of all sizes convenient, easy and fast. It has helped to improve our Firm's efficiency in shipping while we are saving money. We have considered other services and this platform is above all others. Cons It can be clunky when creating a new label and there are saved addresses that are similar but different. Since we ship a lot to the IRS and Government Agencies, sometimes it it the same PO Box but just a slightly different zip code. Reason for choosing Stamps.com Ease of having it all in one place and really the certified mail capability with Stamps.com Switched from [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) Cost, ease, convenience and certified mail capabilities. Review Source Dawn D. owner Wholesale Used the software for: 1-2 years ### "poor technical design and support at stamps.com" March 18, 2025 1.0 poor - I can't control my account because of the bug that won't allow me to be an administrator. Many hours on the phone with tech support and they cannot change me back to an administrator nor explain whey I got switched to a user. Pros The option to compare shipping prices between UPS and USPS. Cons Last October 2024, Stamps.com had a major revision to their website. As a result of updates, my account change my status from administrator to user - automatically with no reason and without my consent. As a user, I cannot add funds, add users nor make any changes to the account. In fact, nobody in my company can make changes. I have spent at least 8 hours on the phone over the past six months trying to sort out the problem. The bottom line is that my account has a bug and they cannot fix it. It’s a poor platform and design. The 1800- number for help is an overseas call center and nobody has the tech expertise to fix anything; they have to call someone else so you are waiting for them to ask someone else for answers. They have a poor design and cannot even fix their own technical problems nor answer questions. I am closing my account today after giving them plenty of time to fix the problem. Review Source CH Charlie H. President Legal Services Used the software for: 6-12 months ### "An Innovation not so innovative " June 20, 2025 4.0 Overall, stamps has been a efficient and effective alternative to other mailing options for both personal and business circumstances Pros Stamps is the leader in innovating such a moderately older concept of mailing services and brings a complete alternative to the table! Cons The caveat to their innovations, is those innovations they do have their limits and not as far reaching as they should be with as far as theyve already came Switched from [DocuPost](https://www.capterra.com/p/232692/DocuPost/) I needed something that was less expensive and more practical. Review Source Justin L. Business Owner Entertainment Used the software for: 2+ years ### "Stamps.com Business Owner Review" November 12, 2022 5.0 I had a good experience with Stamps.com. It was and is vital to my small business and helped me fulfill many orders. Pros I like that the software is straightforward. I was able to get customer service when I needed it. I like that the software easily connects to 3rd party applications. Cons I found it hard to make changes or cancel my account. I wanted to try other options and had to call customer service to make those types of changes and it wasn't really easy to do so. I also think it is expensive as a baseline software because to effectively use it, you have to basically use a 3rd party application, and that other app also charges fees too. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Stamps.com Stamps.com was vital to being able to use the other 3rd party apps. I was not able to bypass Stamps.com. I have used Stamps.com for all of my e-commerce needs. Review Source LS LaRae S. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Difficult to mail" December 2, 2025 2.0 It was easy to get set up and easy to cancel, but the remainder of the product was not very worth while in the long run. Would not recommend. Pros I didn’t like very much. The interface was difficult to maneuver and the individual stamp sheets were extremely bulky. Cons The interface, the mailing sheets, most importantly the price. It was very, very expensive to use and though they promoted that you would save money we would have actually been over budget. Alternatives considered [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) Reason for choosing Stamps.com I didn’t. I switched to Pitney Bowes because of the hard time I was having with stamps.com. Review Source UN Uyen-Vy N. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Decent program that can be upgraded" May 1, 2025 4.0 Pretty good, although it could have had more features. Pros I like how easy it is to use. Everything is very intuitive. Cons Can probably have more functions, like notifications to both sender and recipient. Would also have been nice to be able to link to McKesson Enterprise pharmacy system so we don't have to change the address in both systems. Also wished that it integrated FedEx as well. Review Source SB Syretha B. Firm Administrator Legal Services Used the software for: 1-2 years ### "The Most Responsive, Consistent & Friendly Customer Service Experience" December 4, 2025 4.0 I most appreciate the consistent customer service experience and the clear communication and follow up from the Customer Support Team. Pros Hands down, I love the responsive, consistent and friendly customer service support from Stamps.com. If I have issues, they usually get resolved in a timely manner. Cons I'm not a fan of the new layout, look and feel. I much prefer the previous layout, but I've been adjusting. Review Source TW Tom W. Owner operator Textiles Used the software for: 2+ years ### "Convenient, easy, accurate, but monthly fee is climbing" December 27, 2024 5.0 used for a couple years. Read most of the reviews and disagree with some are clearly not factual. 1-if a paper jam or bad print you absolutely can REPRINT the label by clicking reprint at the top. 2-customer service is quick to reply during the posted business hours. 3- free usps supplies are very easy to order on the website. Like ability to add a reference name to the label Pros It’s convenient and a time saver. I’ve been using it for a couple years now. I like the reports for business records like tax time. As well as the tracking. Cons When toggling between shippers to compare costs you need to re-enter the weight and dimensions all over again. Postage costs rise, but then so does the monthly cost, WHY? It’s the exact interface, products and process was years ago. Why does it cost more monthly for doing the same thing it did years ago? Printing labels. Review Source VR Verified Reviewer Administrative Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "A great service with a lot to offer!" July 12, 2025 5.0 Overall, this website is great. We order postage from there and I love that they have a lot of other features and services to offer. You can print postage directly onto documents/boxes/packages which is awesome and their prices are very good! Pros Stamps.com offers GREAT pricing. We use them frequently for business and we have had no issues with them. We got a large quantity of stamps at a really valuable price and were very excited about that. Cons So far, there are no cons with Stamps.com and we have had no issues previously! I think they sometimes can be overpriced with certain things but that's not always a huge deal. Review Source BQ Becci Q. Paralegal Law Practice Used the software for: 2+ years ### "Recommend Hands Down " January 23, 2025 5.0 Wonderful! Best way to handle postage hands down. Pros The ease of printing any stamps or package labels from my desk. Skip the line at the post office and just drop off pre-postage mail. Cons If it miss-prints, you are still charged and then you have to get it refunded Review Source JP Jessica P. Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "Stamps.com; Making mailing fun!" June 24, 2024 4.0 Stamps.com makes mailing simple, easy, and affordable. It just makes life a little easier. Pros I love the ease and simplicity of stamps.com. Cons I can’t think of a feature that stamps.com provides that I do not like. Review Source CS Carolyn S. Office Manager Veterinary Used the software for: Less than 6 months ### "Mount Carmel Animal Hospital" September 20, 2022 4.0 Overall, Stamps.com has been a great addition to our business. Our workflow and efficiency has been greatly improved. We no longer have to have an employee leave the building for an extended period of time, keeping them from performing their other duties. Charging for shipping is easier and more accurate, as well. Very glad we made the switch. Pros This software has been a major time saver. The amount of time wasted going to the post office to mail packages was frustrating for both employees and employer. A task that used to take at least 20 minutes can now be done within a few minutes without the employee having to leave the property. We are also able to charge clients for shipping immediately rather than having to wait until we go to the post office to find out how much the shipping will cost. Overall, shipping parcels is much more efficient and easier for employees. Cons The labels that print are rather large. We do not often send large parcels, so fitting the labels onto our parcels can be a bit difficult sometimes. Reason for choosing Stamps.com We did not consider any other products. We had been physically taking our parcels to the post office. Review Source SS Sean S. Paralegal Legal Services Used the software for: 2+ years ### "Stamps.com Review" January 21, 2022 5.0 This was a very easy program to get initiated. Once you have your printer set up, and a scale, everything is a breeze. Customer service can be hard to get ahold up latter on in the day, but that is expected. Although, they do answer rather quickly in the morning. Very good program, I would recommend to any home office or any office for that matter. Pros What I like most about this software is that all of your post office needs can be taken care of from the comfort of your own home/office/etc., without having to go all the way to the post office. We are a law office, so we are constantly mailing items out. This program allows you to print directly on your envelope with your own logo, and really makes things look professional. Cons The most difficult part was getting the program set up with our printer, but all in all it was not that hard. Another process that took me a while to figure out was the international mailing. They could have made the format a little easier, but still not that hard to figure out. Review Source KU Kristie U. Lab Manager Research Used the software for: 2+ years ### "Save a Trip to the Post Office and Print Stamps from home easily." October 31, 2022 5.0 Overall experience is ok. You do get a discounted rate on shipping. Pros It is user friendly and very easy to use. I like being able to create my own postage without having to go to the post office. You can also add personal messages and schedule a pick up. Cons It is not free and you have to pay for membership which I don't think you should have to.Sometime you may print a mistake and can't cancel. Customer support is hard to get a hold of. Review Source VR Verified Reviewer President Used the software for: 6-12 months ### "Great for a simple shipping solution." November 15, 2017 4.0 Pros The ease of signing up and immediately starting to print postage is nice. You can sign up in about a minute. When you sign up, initially for a trial, you receive some sign-up benefits like in free postage and others. Most of the benefits, however, are fairly useless. If you connect an e-commerce account, it can import all of your orders. This is extremely useful to quickly print postage and it will automatically upload the tracking information to your e-commerce account so you don't have to later. Cons The monthly fee and difficulty in canceling are the two biggest downsides. It is not too expensive, but you can find other cheaper options if your shipments per month are on the very low end. Another downside is that it logs you out fairly frequently and then takes a while to load each page even when you're logged in (I have a fast internet connection and computer, so I know it's not me). Last downside is if for some reason you damage the shipping label you just printed and have navigated away from that page, there is no way to reprint the label. You have to void that one and print a new one. A refund for the first label won't be given for two weeks at the earliest. This is highly annoying. Review Source JD Jan D. Administrative Assistant Law Practice Used the software for: 2+ years ### "Great for our medium-sized office" November 2, 2023 5.0 Very good. (PLEASE only use: Jan D. if you post this review online. Thank you!) Pros Stamps.com makes it easy to send letters and packages. We are thankful for the program. Cons We have had some issues sending documents to Europe. And, the customs sheet for shipping to Canada and other countries is not real reliable; sometimes, I have to fill it out three times to get it to work. After that, we end up just taking the package to the post office. The past month, there have been some glitches that affected the program; thankfully, they were fixed. Review Source LV Laura V. Owner Cosmetics Used the software for: 6-12 months ### "Useful for Specific Businesses, Unnecessary for Most" October 6, 2020 3.0 At a time in my professional career I was mailing out 25+ packages a week and was spending an insane amount of time in the post office. My packages were marketing materials that were catered to specific individuals and therefore had different sizes and weights. My local postal workers must have absolutely hated seeing me walk in the door because I was always holding (or carting in) a ridiculous amount of packages that all needed postage. It caused me so much anxiety; it made me absolutely dread going to the post office and some of my packages would even go out late because I would postpone mailing them. Being able to calculate and print off postage on my own is such a relief. I usually take the packages to the post office myself and just drop them in the receptacle but sometimes, depending on how many boxes and/or envelopes I have, I will utilize the pick-up service that is offered. Pros The thing that I am most grateful for is the amount of time I have been able to save by not having to be in the post office for 45 minutes two (or more) times a week. The postage calculator is also a life saver, I got a scale to weigh my packages and would just put their weight into the program and it would calculate the amount of postage I needed. Having the ability to print off a bunch of stamps at once has been invaluable for me, as someone who mails out marketing materials regularly. Cons I have experienced glitches in the software more often than I should have, frankly. The software is nearly $20.00 a month and there have been several occasions where I had to re-print a stamp because it printed incorrectly, through no fault of my own. The re-prints are supposed to be without cost because they are used in a situation where the first stamp is unusable but I have been charged double. If you get the stamp sheets that they send and you only need 5-10 of the 25 available slots, running the sheet through your printer more than once makes the page get a weird grey tone and the stamps look dirty. Review Source VR Verified Reviewer Business Owner Retail Used the software for: 2+ years ### "A cost-efficient and easy to use mailing tool" September 6, 2022 5.0 Overall, I like stamps.com for what I need to do. It's easy to use and I can use it for multiple purposes, such as order fulfillment, general shipping or personal shipping. Scheduling a pick up from either UPS or USPS is easy. Being able to toggle between UPS and USPS when deciding on a carrier is quick and easy. I will continue to use it until I find a cheaper solutions. Pros I like that it pulls my website orders into the shipping platform for easy processing. I like that I can schedule a pickup from the software and it's very easy to use. Cons I don't like the monthly fee, but I do understand that the shipping is discounted. Maybe I don't ship enough to make it worthwhile and there are other options that don't require a subscription. Review Source DD Debra D. owner Retail Used the software for: 2+ years ### "Nothing comes close to Stamps.com" January 3, 2023 5.0 Very positive and will continue to use them in the future. You do save a bunch on all the different carriers when you use Stamps.com and you can even schedule pickups. Pros I have my Stamps.com account linked to Shipstation and have used it for over 14 years now and love it. Easy to use to find the best shipping rates for any order and shipment. I have all the UPS, FedEx, DHL, USPS set up to check the cost of each to ensure we get the best price for each shipment. Cons Not good at letting you know when FedEx, UPS, or USPS adds to the price already quoted and paid. But that is with any shipping software. They add additional cost after you have paid, shipped, and think you are done. Like adding $$ for delivering to a residential address. Review Source VR Verified Reviewer Marketing Coordinator Automotive Used the software for: 2+ years ### "Make shipping easy." December 21, 2021 5.0 We send a lot of mail and packages. With Stamps.com we can print out our own postage and shipping labels. We put the packages on the scale and the software uses the exact postage needed. It's a no brainer if you ship a lot of items. Pros Shipping is easy. Put your package on the scale, print out the shipping label and off it goes. No more dealing with regular stamps, trying to figure out how many to use. Cons Occasionally the scale will stop working so we have to unplug it and plug it back in. The conveniences of the software far outweight this minor inconvenience. Review Source Danielle T. Marketing Director Broadcast Media Used the software for: 2+ years ### "Stamps.com is fine with me" January 10, 2020 4.0 Customizing shipping labels and tracking emails lends credibility to our small business. Pros It is a simple and comprehensive solution for shipping. It's easy to customize shipping labels for your business. Grabbing a refund is simple to do, although it takes a while. Cons The USPS pick-up feature seems easy but has never resulted in an actual pick up. Likely not STAMPS fault. Printing from other computers is a pain. I wish we could customize the shipped email depending on the sender's address. As I ship as multiple businesses, the messaging should change. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stamps.com Familiarity of staff. Review Source JC Jessica C. manager Used the software for: 2+ years ### "Great if you like paying for services you can get for free. " June 11, 2018 4.0 Pros I have used stamps.com for over 6 years, at about 4 different places that i work, i know its a popular system and easy to use. other Pros if you are a new to shipping, they offer a free 1 month trial and free 5lbs scale, and a pack w sticker sheets, postcard stamps, i believe you just pay for shipping. Cons Printing postage for something as simple as postcards is a real nightmare, I really really dislike how the set up is for post cards you have to purchase seperate sheets to print out the postage then stick them 1 at a time on your post cards, this is not efficient, esecially when you have thousands of post cards to send out. another con is the monthly fee. If you are selling on any platform like ebay, etsy, amazon you can purchase postage directly from them, for sometimes less than you can on stamps.com which defeats the purpose of paying a monthly fee for a "discounted shipping rate" Im not a fan, they lure you in w free things but at the end of the day after paying for their special stamp paper and monthy fees we dont save anything in fact im sure we spent more than we needed to. Review Source SW Sarah W. Admin. Director Non-Profit Organization Management Used the software for: 1-2 years ### "A must-have for every small business" April 27, 2022 5.0 I was very satisfied with all the services I found available on Stamps.com. We signed up when our non-profit needed to mail magazines and correspondence across the country. The integration of Stamps.com with UPS was a huge time and money saver. Label printing was easy and the whole service just simplified our mailing process. Very satisfied! Pros I love the ease of printing pre-paid labels, loved not having to go to the post office to mail, really appreciate being able to pay for and then email a label to shipper, easy tracking of all packages, free boxes and supplies shipped to our offices. I also really appreciate the customer service and being able to speak right to a real person when I needed help, they were friendly and knowledgeable every time. Cons I don’t like the rising rates of postage, but nothing Stamps.com can control. Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 2+ years ### "best tool for generating usps labels " September 12, 2019 5.0 for USPS customer who want best price this is the best product Pros rates offered are best for usps labels , we have integrated stamps.com with our system to provide our customer one roof under which they can manage inventory , orders and even ship order by creating labels Cons god knows why they are still on soap api and have not developed rest api , due to which integration is bit difficult Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.