--- title: "Stamps.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Stamps.com the right Shipping solution for you? Explore 923 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/90069/Stamps-com/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Stamps.com 4.4 (923) [View alternatives](https://www.capterra.com/p/90069/Stamps-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Stamps.com Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews JS Jonathan S FounderApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is relatively straightforward for basic shipping needs, and the pricing is reasonable enough for individuals or very small businesses. If you're mailing a moderate amount of packages or letters, it gets the job done.“ June 7, 2026 JS Jonathan S FounderApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “Batch processing, workflow management, and scaling operations feel clunky compared to more modern shipping solutions.“ June 7, 2026 JS Jonathan S FounderApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “For personal use or a small home-based operation, it's a convenient way to buy and print postage without standing in line at the post office.“ June 7, 2026 TW Tom W Owner operatorTextiles, Self-employedUsed the software for: More than 2 years. “Read most of the reviews and disagree with some are clearly not factual. if a paper jam or bad print you absolutely can REPRINT the label by clicking reprint at the top.“ December 27, 2024 SR Stefanie R Office ManagerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Experience has been great, highly recommend considering making the switch to Stamps.com from some of the other postage companies that require long contracts and big and bulky postage meters.“ October 27, 2025 Dawn D ownerWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “As a result of updates, my account change my status from administrator to user - automatically with no reason and without my consent. “ March 18, 2025 EM Erica M Administrative AssistantHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “You can print postage directly onto documents/boxes/packages which is awesome and their prices are very good!“ July 12, 2025 Dawn D ownerWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “As a user, I cannot add funds, add users nor make any changes to the account. “ March 18, 2025 ## Showing most helpful reviews Showing 1-25 of 923 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cathy T. Entrepreneur Wholesale Used the software for: 2+ years ### "Why work hard when you don't have to?" July 12, 2022 3.0 My overall experience and notion today is that - I wouldn't run an online business without Stamps.com., it wouldn't make sense. Pros Stamps.com saves you the most important factor in your everydays - your TIME. A few clicks can eliminate your need to drive to and from the post office. I believe utilizing this application added great value to the success of ours. Cons The one thing I wish to see is that more carriers, or better yet, if all carriers can be incorporated into this application than it would be perfect. Review Source SR Stefanie R. Office Manager Accounting Used the software for: 2+ years ### "Say goodbye to postage meters and hello to ease!" October 27, 2025 5.0 Experience has been great, highly recommend considering making the switch to Stamps.com from some of the other postage companies that require long contracts and big and bulky postage meters. Pros User friendly, easy to use, makes mailing documents and shipping packages of all sizes convenient, easy and fast. It has helped to improve our Firm's efficiency in shipping while we are saving money. We have considered other services and this platform is above all others. Cons It can be clunky when creating a new label and there are saved addresses that are similar but different. Since we ship a lot to the IRS and Government Agencies, sometimes it it the same PO Box but just a slightly different zip code. Reason for choosing Stamps.com Ease of having it all in one place and really the certified mail capability with Stamps.com Switched from [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) Cost, ease, convenience and certified mail capabilities. Review Source EF Eileen F. Office Manager Medical Practice Used the software for: 2+ years ### "Highly recommend " August 31, 2026 5.0 Highly recommend using this. I've used them for at least 6 years since Covid and won't go back to waiting on long post office lines. Pros Not having to go weekly to the post office is a huge time saver. The program is user friendly and customer service is good. Cons It is a bit costly, but when you consider gas, time on the line in the post office and interrupting work flow, it's worth it. Review Source JS Jonathan S. Founder Apparel & Fashion Used the software for: 1-2 years ### "Good for Casual Shipping, Frustrating at Scale" June 7, 2026 3.0 My experience with Stamps.com has been mixed. For personal use or a small home-based operation, it's a convenient way to buy and print postage without standing in line at the post office. However, I would hesitate to recommend it for businesses shipping at scale. As order volume grows, inefficiencies in the workflow become more noticeable, and there are better solutions available for companies that need robust shipping capabilities. Overall, it works reasonably well, but its limitations become apparent as your needs expand. Pros Stamps.com makes it easy to print postage from home and avoids trips to the post office. The interface is relatively straightforward for basic shipping needs, and the pricing is reasonable enough for individuals or very small businesses. If you're mailing a moderate amount of packages or letters, it gets the job done. Cons The platform becomes inefficient as shipping volume increases. Batch processing, workflow management, and scaling operations feel clunky compared to more modern shipping solutions. The software also feels dated in places, and the value proposition becomes harder to justify for businesses with more advanced shipping needs. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing Stamps.com Seemed like the most reasonable choice at the time to get started. Review Source SO Shane O. Operations Warehousing Used the software for: 2+ years ### "Good for shipping parcel" July 30, 2026 5.0 We use stamps.com to print all of our parcel shipments for USPS Ground Advantage for our domestic packages. We also use it for international shipping and it integrates with USPS, UPS, and global post for multiple options for shipping Pros We use stamps.com to print all of our parcel shipments for USPS Ground Advantage for our domestic packages. Cons Sometimes the sign in function can be a bit glitchy and it does not allow us to sign in. I am not sure how but our funds inside the account was billed a half cent for some reason which doesn't make sense. Reporting is also not good or as detailed as other shippers Alternatives considered [VeraCore](https://www.capterra.com/p/134768/VeraCore-Fulfillment-Solution/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Stamps.com It is better than some of the other options and it intergrates to our system Review Source CH Charlie H. President Legal Services Used the software for: 6-12 months ### "An Innovation not so innovative " June 20, 2025 4.0 Overall, stamps has been a efficient and effective alternative to other mailing options for both personal and business circumstances Pros Stamps is the leader in innovating such a moderately older concept of mailing services and brings a complete alternative to the table! Cons The caveat to their innovations, is those innovations they do have their limits and not as far reaching as they should be with as far as theyve already came Switched from [DocuPost](https://www.capterra.com/p/232692/DocuPost/) I needed something that was less expensive and more practical. Review Source LS LaRae S. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Difficult to mail" December 2, 2025 2.0 It was easy to get set up and easy to cancel, but the remainder of the product was not very worth while in the long run. Would not recommend. Pros I didn’t like very much. The interface was difficult to maneuver and the individual stamp sheets were extremely bulky. Cons The interface, the mailing sheets, most importantly the price. It was very, very expensive to use and though they promoted that you would save money we would have actually been over budget. Alternatives considered [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) Reason for choosing Stamps.com I didn’t. I switched to Pitney Bowes because of the hard time I was having with stamps.com. Review Source Justin L. Business Owner Entertainment Used the software for: 2+ years ### "Stamps.com Business Owner Review" November 12, 2022 5.0 I had a good experience with Stamps.com. It was and is vital to my small business and helped me fulfill many orders. Pros I like that the software is straightforward. I was able to get customer service when I needed it. I like that the software easily connects to 3rd party applications. Cons I found it hard to make changes or cancel my account. I wanted to try other options and had to call customer service to make those types of changes and it wasn't really easy to do so. I also think it is expensive as a baseline software because to effectively use it, you have to basically use a 3rd party application, and that other app also charges fees too. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Stamps.com Stamps.com was vital to being able to use the other 3rd party apps. I was not able to bypass Stamps.com. I have used Stamps.com for all of my e-commerce needs. Review Source VR Verified Reviewer Owner Operator Retail Used the software for: 2+ years ### "The Good, The Bad, and The Printable" August 21, 2026 4.0 The service is highly effective for automating shipping, but it often frustrates users with its pricing model and customer service. The Good: Operational Efficiency For high-volume shippers, the platform successfully transforms a chaotic shipping process into a streamlined routine. High Reliability: The core functionality of printing postage and tracking packages works consistently. Massive Time Savings: Integrating with e-commerce stores completely eliminates manual data entry. Cost Recovery: The deep commercial discounts on postage usually cover the monthly fee if you ship regularly. The Bad: Administrative Friction The most common complaints center around the financial and software management of the account. Subscription Trap: Users frequently feel penalized by the monthly fee during slow sales seasons. Clunky Software: The interface feels heavy and outdated compared to newer web-based platforms. Support Hurdles: Resolving billing issues or canceling accounts often requires frustrating phone calls. The Bottom LineThe overall experience depends entirely on your shipping volume. For businesses shipping dozens of items a week, it is a powerful, time-saving utility. For casual or low-volume shippers, the monthly fee and rigid platform often outweigh the benefits. Pros What I like most about Stamps.com is the sheer convenience and cost efficiency it brings to daily business operations. Eliminates Post Office Trips: You can buy and print official USPS and UPS postage directly from your desk. Discounted Shipping Rates: The platform provides deep discounts on domestic and international shipping that are unavailable at the retail counter. Seamless Software Integration: It connects directly with major e-commerce platforms like Shopify, eBay, and Amazon to import orders instantly. Batch Printing Capabilities: You can print dozens of shipping labels simultaneously to save hours of manual entry every week. Cons While the platform has utility, my primary critique centers on its rigid pricing structure and outdated user experience. Mandatory Monthly Fee: You must pay a fixed monthly subscription even during months when you ship absolutely nothing. Difficult Cancellation Process: Ending your subscription often requires speaking to a phone representative rather than clicking a simple online button. Outdated Interface: The software and website design feel clunky and less intuitive compared to modern shipping competitors. Hidden Equipment Costs: Digital scales or specialized label printers often require additional investments or proprietary supplies to function perfectly. Also, whenever we download the updates, all previous label saves are erased. That's annoying at best. Review Source SB Syretha B. Firm Administrator Legal Services Used the software for: 1-2 years ### "The Most Responsive, Consistent & Friendly Customer Service Experience" December 4, 2025 4.0 I most appreciate the consistent customer service experience and the clear communication and follow up from the Customer Support Team. Pros Hands down, I love the responsive, consistent and friendly customer service support from Stamps.com. If I have issues, they usually get resolved in a timely manner. Cons I'm not a fan of the new layout, look and feel. I much prefer the previous layout, but I've been adjusting. Review Source UN Uyen-Vy N. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Decent program that can be upgraded" May 1, 2025 4.0 Pretty good, although it could have had more features. Pros I like how easy it is to use. Everything is very intuitive. Cons Can probably have more functions, like notifications to both sender and recipient. Would also have been nice to be able to link to McKesson Enterprise pharmacy system so we don't have to change the address in both systems. Also wished that it integrated FedEx as well. Review Source LG Lauren G. Office manager Hospital & Health Care Used the software for: 2+ years ### "Very convenient " February 28, 2025 4.0 Pros I dont have to spend hours at the post office Cons I keep having to reenter our payment method Review Source MJ Maribeth J. Office Manager Law Practice Used the software for: 2+ years ### "Discount vs. Cost of Supplies is a Very Thin Margin" November 17, 2023 3.0 For all of our daily postage needs the software is helpful. While the discount is good, the supplies needed for special services (labels for Certified, Register, and Certified Return receipt are costly. Problems with printing those labels creates waste and if I don't save the data in PDF form, I am forced to requests refunds. I have had difficulty trying to get a support person to tell me why certain labels are not printing on the labels. Pros The discount on postage is a saving grace. It is convenient because we do not need to go to the USPS to send out extra service shipments. Cons I've had difficulty (still do) getting an answer about price increases and what affect they have on my already printed postage. I tried support and they said that was a question for the post office and the post office said they couldn't tell me - primarily because they aren't individually knowledgable about the software. Review Source CS Carolyn S. Office Manager Veterinary Used the software for: Less than 6 months ### "Mount Carmel Animal Hospital" September 20, 2022 4.0 Overall, Stamps.com has been a great addition to our business. Our workflow and efficiency has been greatly improved. We no longer have to have an employee leave the building for an extended period of time, keeping them from performing their other duties. Charging for shipping is easier and more accurate, as well. Very glad we made the switch. Pros This software has been a major time saver. The amount of time wasted going to the post office to mail packages was frustrating for both employees and employer. A task that used to take at least 20 minutes can now be done within a few minutes without the employee having to leave the property. We are also able to charge clients for shipping immediately rather than having to wait until we go to the post office to find out how much the shipping will cost. Overall, shipping parcels is much more efficient and easier for employees. Cons The labels that print are rather large. We do not often send large parcels, so fitting the labels onto our parcels can be a bit difficult sometimes. Reason for choosing Stamps.com We did not consider any other products. We had been physically taking our parcels to the post office. Review Source CS Cerenity S. Teacher Education Management Used the software for: 2+ years ### "User Friendly and Convenient " September 2, 2023 5.0 Pros I like how convenient stamps.com is. I can print my postage so much fast at home than driving to the post office, waiting in line and then driving back. Cons I haven’t had any negative experiences with stamps.com. Review Source TO Tracy O. Owner Retail Used the software for: 2+ years ### "Best shipping software for small business shipping" August 1, 2019 5.0 Using this software was very beneficial to my business in that I did not have to go to the post office, wait in line with 30 packages, buy postage for each one, get all the delivery confirmation receipts and come back to the office and send that information to each customer. Probably saved me at least 1 and 1/2 hours per day. I have never had a problem with the software, if you do any amount of mailing or shipping, you need this software. Pros I am an Amazon marketplace seller who uses this software everyday for shipping, books, small retail items, using the US Postal Service as my primary shipper. This software has all of the postal service options and pricing. It has an address check feature and several printing options. Its super easy to use. Very easy to add funds, and many options for that. I tried the competition, this has it all over that, and the monthly fee is reasonable, and also flexible depending on what options you want. I used the scale that they provide for a one time purchase, which works perfectly with the software. Incredible flexibility. You can ship locally, by zone, flat rate, or international, the software even lets you do the international paperwork electronically. Its mostly set up to do postage and shipping through the US Postal Service but they also offer Fedex which is sometimes a better option. Cons I have used this software for over 10 years and I cannot think of one thing that I would call a con. Reason for choosing Stamps.com At the time I made my decision Stamps.com offered so many more options than Indicia, it was an easy choice. Review Source VR Verified Reviewer Owner Education Management Used the software for: 2+ years ### "Stamps.com not the best solution for small business" July 8, 2021 3.0 Although we were early adopters, there were challenges with equipment integration of the scale which led to packages being returned on a regular basis due to ISP. We finally started using a separate scale to weigh packages. The site continually went down, timed out and there was no after-hours or weekend support - we run an onsite store and our clients make purchases 24/7and I was unable to print postage and provide tracking numbers frequently, especially over the weekend and during peak holidays. Pros Easy to activate Able to import addresses from online store Cons After the initial data load from our online store I started to encounter intermittent problems, packages not making it to delivery destination, packages 'disappearing' with last destination showing as xx hub etc. The stamps.com site went down frequently with no work around for printing postage. There was no autofill address feature built in, and no autosave names to directory, no audit for duplicate names stored in stamps.com so I wound up with duplicate records for multiple contacts. Reason for choosing Stamps.com I went from stamps.com to pitneybowes Review Source SN Shanna N. CEO Retail Used the software for: 2+ years ### "Stamps Works Well For EveryDay Shippinh" February 21, 2022 5.0 Have been using it for years and overall its a great experience. Pros Stamps.com makes it easy to send items to customers locally as well as overseas. Tracking is easy to access under the "History" tab and you can easily see where items are in transit to customers. Cons Everytime we change a credit card to use on our account for shipping purposes, we have to call customer service otherwise it does not work. It is a little frustrating, however customer service does solve this quickly. Review Source AD April D. Small business owner Individual & Family Services Used the software for: 6-12 months ### "Stamp!!!!!!" February 6, 2022 5.0 My overall experience with the software has been wonderful and I love it Pros I love the fact that I can save time on packaging with this software so I have more time to put into my business Cons There is nothing I don’t like about this it have save me a lot of time this software was the best thing for my business Review Source VR Verified Reviewer Inventory Manager Retail Used the software for: 1-2 years ### "Works great most of the time, a few areas lacking" September 16, 2021 4.0 Overall it’s a great improvement from manually printing from our e-commerce sites, but it needs some reliability and error message improvements. Pros Stamps.com is easy to use overall, and for eBay where we have shipping services preselected it’s even easier once we set up rules to match those. It prints both our packing slips and labels, albeit in two steps since we use two different printers, and it does a good job with both. Cons It’s a little annoying to figure out what’s going on when it does have an error though, as it doesn’t tell you what the problem is (usually it’s a line in the address that’s too long, or an unsupported character). It also sometimes doesn’t get some orders from Amazon and we can’t figure out why. Review Source NS Nathalie S. Loan Officer Financial Services Used the software for: 6-12 months ### "A Postage/Shipping Must-Have" April 13, 2024 5.0 My overall experience has been stellar and I have zero complaints. To anyone who handles postage and shipping on a regular basis- you need this, trust me. Pros I don't have to make trips to the post office anymore! I can do it all right from my desk. Cons I can think of anything that was a bother about using this website. It's super convenient. Review Source AFS Ahmad Farhad S. Vice President Management Consulting Used the software for: 6-12 months ### "Ship your mails Quikly!" December 1, 2023 5.0 The product is amazing, we save much more time with this tool for mailing our letters to different designations. It's an affordable and convenient tool for our business. Thank you Stamps.com. Pros We use this product to send our letters to our clients, employees, and partners in the most convenient way easily to anywhere in the United States. The services are great, and the customer support is awesome. We save so much time with our shipping and mailing through this product. Cons We haven't noticed any issues with using of this product, we like it so far! Review Source Danielle T. Marketing Director Broadcast Media Used the software for: 2+ years ### "Stamps.com is fine with me" January 10, 2020 4.0 Customizing shipping labels and tracking emails lends credibility to our small business. Pros It is a simple and comprehensive solution for shipping. It's easy to customize shipping labels for your business. Grabbing a refund is simple to do, although it takes a while. Cons The USPS pick-up feature seems easy but has never resulted in an actual pick up. Likely not STAMPS fault. Printing from other computers is a pain. I wish we could customize the shipped email depending on the sender's address. As I ship as multiple businesses, the messaging should change. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stamps.com Familiarity of staff. Review Source Brandy M. Ceo Retail Used the software for: 1-2 years ### "Great discount rates 4 shipping" September 2, 2023 4.0 Pros U can do it all from home no post office trips n long waits n line, it's easy 2 use great shipping options n prices Cons U have 2 have certain printer n paper n if ur printer don't have a feed good luck getting it printed stamps bc they will get stuck n mess up n u won't get ur $ back. If ur packages measurement or weight is off by a cm or half pound they will charge u like double they tried charge me 25$ for a 2 1/2 pound package w a label that I'd already paid 10$ for n they just automatically charge u n disputing. It don't wk it just out the $ Review Source EC Elizabeth C. researcher Information Services Used the software for: 6-12 months ### "Not Worth the Money for Small Businesses, Serious Challenges with Mass Mailings" March 17, 2022 2.0 Overall, the issues experienced and the high price tag made stamps.com not worth it for our business. If they offered a less expensive plan that included the things we needed and fixed some of the issues listed above, we might give them another shot. As is though, we would never go back, even if our company were bigger. Pros We mainly used this to send certified mail, and it made the process less daunting. I liked having the ability to print postage at home and have all our tracking numbers in one spot. Cons There were a plethora of issues with stamps.com that we kept running into the longer we used them. The main issues are as follows... -addresses are automatically changed on you, making mass mailings difficult -if there are too many characters in the name line of an address, you are not told, it just prints without half of the name (another challenge with mass mailings) -the address book doesn't carry over to different computers despite logging into the same account, which means you should expect to retype addresses a lot -the data exports into an excel sheet, but it doesn't separate addresses in a way that you can create a decent looking document from it (such as a mail manifest) -billing receipts are not available automatically, you have to ask -there are no custom plans, so our small business had to pay a huge price tag for access to certified despite not needing the "extras" like multiple users -long customer service wait times -no way to easily view your supply order history Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.