--- title: "eWorkOrders CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eWorkOrders CMMS the right Public Works solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- eWorkOrders CMMS 4.9 (121) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of eWorkOrders CMMS Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SR Sue R Maintenance ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company.“ September 26, 2025 GQ Gino Q Streets and Stormwater Services ManagerPublic Safety, 201 - 500 employeesUsed the software for: Less than 6 months. “The only thing I wish I could change is the process of making PM's.“ January 21, 2025 LC Logan C Branch ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “Having the option for an unlimited number of users means that even our base level technicians can have ease of access to the platform without us having to review the P&L every time we have a new staff hire.“ January 17, 2025 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “The only con I have is you changed the flag colors. “ January 17, 2025 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “It offers strong automation for work orders, asset tracking and preventative maintenance.“ March 26, 2026 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “They're kinda faint now, and I totally despise it. “ January 17, 2025 RH Robert H Director of OperationsHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “We were provided with clear guidance, easy to follow training and tons of support along the way. If I ever got to a point where the system didn’t do what I wanted or needed to make changes, I was able to communicate that and get the issue resolved quickly, sometimes within hours.“ February 3, 2026 JK Jason K Maintenance TechnicianBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “Nothing in this interaction.“ January 16, 2025 ## Showing most helpful reviews Showing 1-25 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garland W. Maintenance Manager (Projects) Facilities Services Used the software for: 1-2 years ### "Huge Difference to our Maintenance Department" February 8, 2023 5.0 Excellent. There are so many great things to say and I did not even mention how great there support staff are! Pros Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing Cons Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Reason for choosing eWorkOrders CMMS eWorkOrders showed the most promises to deliver on what we needed and required especially around APi integration and handling Canadian Taxes. Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/)[AutoEntry](https://www.capterra.com/p/227227/AutoEntry/) Almost no support of the Hindsite version. For several years, there was no communication or notification on if a work order was assigned, on-hold, cancelled, or completed. Attaching a picture to the work order was almost never used because it was to complicated. It was on-premise and no mobile functionality. And most importantly, Hindsite ability to turn work orders to invoices/bills was cumbersome. We had to manually deal with the Canadian Taxes and Material Markup. For AutoEntry, it was used to support the upload of completed work orders from Hindsite to Sage. Sage would then generate invoices. However, AutoEntry was limited and took 2 to 4 hours to process 50 to 100 work orders. It converted the Hindsite work order into a format for Sage and often it would leave out work order details which then had to be manually entered. Then after Sage created and emailed invoices, the invoices had to be manually stamped. All this went away with eWorkOrders. Review Source Response from Information Professionals February 10, 2023 Thank you for the wonderful review! Just FYI, if you want to pull up a specific work order by work order number, just go to the work order management/view screen and type the work order number into the work order number field at the top of the page and hit enter. If you need help, just give us a call. TS Tyler S. Electrical Engineer and Project Manager Industrial Automation Used the software for: 1-2 years ### "Game-changer for automated maintenance – we love eWorkOrders!" November 19, 2025 5.0 Our overall experience with eWorkOrders has been excellent. We’ve integrated it with our facility automation system so runtime hours, alarms, and downtime events automatically trigger work orders in eWorkOrders. It’s incredibly efficient, and has transformed how we manage preventive and corrective maintenance. Pros What I liked most about eWorkOrders is the outstanding customer service. Also the system is genuinely easy to navigate (no steep learning curve), and setting up automation and integrating API's was a breeze. Everything feels intuitive and actually saves us time instead of creating more work. Cons Honestly can’t think of any cons worth mentioning. It does exactly what we need and does it well. Great product Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/)[Hippo](https://www.capterra.com/p/185789/Hippo/) Reason for choosing eWorkOrders CMMS We chose eWorkOrders over the alternatives because it was cheaper and easier to integrate live runtime hours and alarms from our facility automation system. Also it was easier to navigate the system. Review Source TA Tom A. Facilities Operations Supervisor Used the software for: ### "A Top Flight Product That Fits Any Budget" August 7, 2009 4.0 I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it! Pros eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database. Cons As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves. Review Source SR Sue R. Maintenance Manager Real Estate Used the software for: 2+ years ### "eWorkOrders has an excellent product and an excellent team!" September 26, 2025 5.0 Our experience with eWorkOrders has been positive all around. It has saved us time and improved our efficiency. We've seen a noticeable uptick in tenant satisfaction ratings since implementing eWorkOrders and wouldn't think of using any other platform. Pros eWorkOrders has significantly improved operations for us. The interface is very user-friendly and it required minimal training to get everyone up to speed. Using eWorkOrders has saved us time and money as we are more efficient in our processes. Automated workflows for work orders reduce errors and ensure efficiency, while appliance tracking enables quick troubleshooting and parts ordering. This has helped our employees manage the work orders seamlessly. The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company. eWorkOrders has the best cyber security rating in their field and their customer support team is top notch. Cons We appreciate all this system has to offer and cannot think of any cons. eWorkOrders has everything we need to run our company effectively and efficiently. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing eWorkOrders CMMS We thought this was a better fit because it seemed very user friendly, the price was reasonable and we heard some negative things on issues (that were important to us) about the others we considered. Review Source CL Christopher L. Facilities Officer Banking Used the software for: 1-2 years ### "Top tier maintenance management system" October 13, 2025 5.0 Setting this system up for my institution was outsourced however the support from start to commissioning was very well taken care of by \[sensitive content hidden\] and the other team members. What I like most is the response time to all my inquiries. It's also worth noting that most of my inquiries were met immediately as the system was already capable and just needed to be selected or activated in the settings which was always done by the support team with a short explanation as to how and where it is located within the system. For this I can only blame myself as the 'help' section is always available. Regardless the team always seems to be very helpful. It takes a little time to get familiar with but the more functions I use, the more I found it easier and easier to management work at all our facilities. I recommend this company. Christopher Lochan Facilities Officer Bank of Saint Lucia Pros Versatility of the system is great. Assest managing is very easy to edit. Print out function with attached checklist worked out great for auditing purposes at our institution. Cons Too many e-mails. I found it difficult to manage the e-mails which come from the system; it is however a good function. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing eWorkOrders CMMS Recommended by outsourcing contractor at the time. Review Source EW Eric W. Operations Manager Facilities Services Used the software for: 6-12 months ### "Great Experience!" February 3, 2026 5.0 I have nothing but good things to say about eWorkOrders! It works really well for our Company ,much better than other Work Order software I have used in the past The real Hero though is \[sensitive content hidden\] my Trainer! \[sensitive content hidden\] helped me all along the way and did an outstanding job helping me understand all the functions Great experience all around! Regards, Eric Pros Ease of use and easy to learn! The Trainer made it really easy to learn and was very responsive if and when I had questions Cons Can't track Inventory unless you purchase the more expensive software package However it's easy enough to figure out from what materials you put in the Work Order Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### " eWorkOrders CMMS is a complete solution" January 24, 2025 5.0 Pros eWorkOrders CMMS provides a complete set of features for cloud based maintenance. Cons eWorkOrders CMMS can have a cheaper plan for yearly subscriptions. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) eWorkOrders CMMS is easier to use when compared to others. Review Source RB Rick B. H.R. Supervisor Food & Beverages Used the software for: 2+ years ### "eWorkOrder Review" April 6, 2026 5.0 I had put in a request for specific reports needed for our organization and the Operations Manager \[sensitive content hidden\] and co-worker \[sensitive content hidden\] were very professional and helpful in assisting with the retrieval of the information. Pros My company has been using eWorkOrders for a while now with great success. The fact that its available in a phone app has been a game changer in our organization. The app has expanded the opportunity for more than just a single individual to be involved in the creation of workorders thus speeding up the recovery time of downed equipment and improving productivity in the process. I would highly recommend eWorkOrders to any company that wants to operate more efficiently with their maintenance management program. Cons Thus far, there have not been any issues with the app that I have encountered. My team and I are comfortable with the ease of operation within the app. Review Source HD Haley D. Accounting Admin Medical Practice Used the software for: 6-12 months ### "Reliable and Efficient makes Streamlining Possible" March 26, 2026 5.0 Overall, eWorkOrders CMMS delivers a reliable and easy to use maintenance management solution, especially for organizations looking to streamline operations without heavy IT involvement. Pros eWorkOrders CMMS is highly user friendly. It offers strong automation for work orders, asset tracking and preventative maintenance. Cons This platform has few limitations with advanced reporting and customization however the majority of what is needed is readily available. Review Source KP Keyurbhai P. Field service technician Warehousing Used the software for: 1-2 years ### "Great software for maintenance " March 16, 2026 5.0 CMMS overall performance is better than other programs. Update software is very easy and easy to use. Pros CMMS is very easy to use and CMMS is very reliable. CMMS is easy excess with any network connection. Cons CMMS sometimes take time to upload with network. Sometime not uploading files and photos with network issues. Review Source TP Tony P. Facilities Management Hospital & Health Care Used the software for: 2+ years ### "Great CMMS!" June 23, 2020 5.0 Very professional and helpful support. Easy implementation. Easy to learn. Pros Ease of training and use. Customizable. Price point. Cons Nothing to dislike. This system offers everything we need and more. Alternatives considered [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Reason for choosing eWorkOrders CMMS Equal features at lower cost. Excellent support. Review Source GQ Gino Q. Streets and Stormwater Services Manager Public Safety Used the software for: Less than 6 months ### "EWorkorders is great!" January 21, 2025 5.0 My experience has been fantastic. As mentioned, we were up and running on the first day. EWorkorders Staff has been great, especially \[sensitive content hidden\]. Pros EWorkorders has been very easy to use, and we got started issuing work orders and collecting data immediately. The information contained has been invaluable, the mapping function is fantastic, and the many options to generate reports is commendable. I've worked extensively with \[sensitive content hidden\], who has been an enormous help. He is clear and concise with his instruction, hasn't made any mistakes, exports my data within minutes no matter the number of assets, and he is very patient as we continue to learn. \[sensitive content hidden\] has made EWorkorders completely worth it. Cons The only thing I wish I could change is the process of making PM's. Each asset must be entered into the PM, which takes a while to complete. It would be great to have a mass add function, and mass schedule add function. Review Source JP Jared P. Facilities Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Work Order System! " January 15, 2025 5.0 Pros Easy of use and simple interface. Great support and onboarding. Cons Nothing! We have no complaints about the system, training or platform itself. Review Source JR Jack R. Systems Administrator Retail Used the software for: 2+ years ### "Customer in the Retail, Restaurant and Service industries" March 22, 2022 4.0 From purchase to implementation, we got this product up and completely running within weeks. It has become the main form of communication between all our sites and their supporting departments. The site's issues are no longer forgotten because they stay "open" until resolved in eWorkOrders and there is less confusion between technicians as to whether an issue has been resolved by someone else. The system has been up and running hands free for over 2 years now... Pros We are a small, but diverse company of retail, restaurant, home heating, and petroleum based fuel deliveries. With very little help, we were able to get this product up and running the way we needed it to. We also were able to input accounting data into our billing system to bill out external customers we provide service to. All of this was done internally with a few tips from eWorkOrders support team. Cons There could be a little more enhancements to the line of communications when work order comments are updated. Review Source Response from Information Professionals March 24, 2022 Hi Jack, thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our CMMS. We take customer feedback seriously and would like to know what additional enhancements you are looking for relating to communications of work order comments. Our CMMS provides real-time updates and we would like to make sure that it is providing the information you need. Please to reach out to your account executive or our technical support team. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. FF Fran F. BandG Office Manager Higher Education Used the software for: 2+ years ### "Great program to help run our campus" May 6, 2024 5.0 Program allows us to have all of our assets/PMs/WO's in one central location. Training videos helpful, great customer service. Use eWorks daily and whole department has found it to be very user friendly. Pros Allows for multiple people to view work order, update changes by the technican, updates to be captured. Assets easy to set up, PM's easy to set up, released based on set up. Really helps us run our department smoothly. Customer Service \[sensitive content hidden\] is excellent, knowledgeable and always answers the phone as a live person (and replies to emails quickly). Cons Nothing. eWorks helps keep us organized / all information in one place. Reason for choosing eWorkOrders CMMS Was purchased prior to my starting, although I know upper management selected based on eWorks storage/retention of all data related to the life of an asset. Review Source CL Cynthia L. Office Coordinator Hospital & Health Care Used the software for: 6-12 months ### "E Works Order for Healhtcare gets and A+" March 17, 2022 5.0 E Work Orders has enabled us to become a data driven department. Our prior CMMS software could only tell us how many work requests/PMs we did. E Work Orders opens up a whole new world of reports pulling data from as many or as few fields as needed. The speedometers and graphs on the Dashboard are great for a quick look. Josh in Technical Support has been absolutely awesome! I email him and he responds so quickly, he's always so helpful, giving me step-by-step instructions and is so patient with all of my questions! This software has transformed how we manage our work orders and preventive maintenance. Pros From the administrative side to the technicians to the people submitting work orders is so user friendly! Cons Honestly, anything that I have asked if E Work Orders if it can do, they have been able to accommodate. I've been very impressed. Reason for choosing eWorkOrders CMMS User friendliness and user intuitive product. Flexible. Great tech supoort. Ease of installation. Price. Review Source Response from Information Professionals March 23, 2022 Hi Cynthia, thank you for taking the time to leave a review about your experience with our CMMS. We are happy to hear you have had such great success with our work order management, reporting and dashboard features. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. MR Melissa R. Lab Manager Biotechnology Used the software for: 1-2 years ### "Great system to use!" May 23, 2024 5.0 Pros Very easy to use and inputting assets into the system. Cons As of right now there are no cons I can think of with eWorkOrders. Review Source JB Jeff B. MAINTENANCE MANAGER Pharmaceuticals Used the software for: 2+ years ### "EWORKORDERS REVIEW" July 16, 2021 5.0 Pros General ease of us whether it is general work orders , PM management asset management or work order tracking. WE LOVE THE ENTIRE SYSTEM. We have been using this product for 14 years. It is miles ahead of any other CMMS software I have used previously or have been exposed to on other sites. Cons I really don't have any dislikes with e work orders. If you encounter a problem or have a feature you would like to add the e work orders tech support is OUTSTANDING. Review Source BL Bob L. VP, Facilities Hospital & Health Care Used the software for: 1-2 years ### "CMMS - A Major Decision" January 2, 2024 5.0 Great to work with during our fact-finding process to determine what system to use. The eWorkOrders team has also being very available when there are questions on how to setup something - e.g. adding new equipment in a new satellite facility. Pros 1\. I was familiar with the system at another facility that I consulted with. 2. Ease of Use: setup is easy as well as general maintenance of the system. 3. Features: many that most high cost have (and don't) 4. New features/enhancements being added monthly. 5. Our IT department was satisfied with the connection to our facility. Cons 1\. I can't think of any other than allowing more customization of welcome screen. Reason for choosing eWorkOrders CMMS Value, Ease of Use, and features that were available to our facility. Review Source JF Jan F. Admin Asst Education Management Used the software for: 2+ years ### "e Work Orders" March 7, 2023 5.0 our maintenance crew work off of e work orders and can plan their day accordingly Pros this software is pretty user friendly. when i need help, it is always available. Cons so far nothing, my employees use it every day and enjoy how easy it is to use. Reason for choosing eWorkOrders CMMS it seemed to more user friendly and it was less expensive Review Source SG Stephen G. Associate Manager Facility Technology Biotechnology Used the software for: 2+ years ### "Century Eworkorders Review" March 28, 2022 5.0 Pros Ease of use, it was very easy to set up and use eworkorders. Cons nothing, the system met and exceeded my expectations Review Source JB Jay B. Superintendent, Public Properties Division Government Administration Used the software for: 2+ years ### "A great product" July 10, 2020 4.0 Pros This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support. Cons Because of the nearly unlimited ways the database can be configured it helps to have some knowledge of what the user's expectations will be before setting up the program. Support from the developer was critical here. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Reason for choosing eWorkOrders CMMS Value and scalability. Review Source WK William K. President Construction Used the software for: 2+ years ### "Product Review" February 13, 2023 5.0 Pros I like the ease of use and ability to add photos Cons I wish that the thumbnails of pictures were easier to open and larger Review Source JP Joe P. EHS and Facilities Manager Semiconductors Used the software for: 2+ years ### "cost effective solution." February 27, 2023 5.0 our experience has been great, no issues, very customizable, and customer service is beyond board Pros The deployment and ease of use made the break in period very easy. It is a real cost-effective solution for budgeting purposes. Cons cannot make custom reports on own, needed to make a request to customer support. Review Source RH Robert H. Director Of Operations Recreational Facilities and Services Used the software for: 1-2 years ### "Non-Profit Review" November 16, 2020 5.0 We are very happy with the product and highly recommend it. Pros We love the flexibility and the power eWork Orders provide for us. Once the system is setup, work orders with great details can be automatically generated. In addition, as the work orders are being completed, the fulfillers of the work orders can create new work orders to have items addressed that maybe they were not able to complete. The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion ensuring a quality product for our customers. Cons The original setup took longer than anticipated. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.