--- title: "eWorkOrders CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eWorkOrders CMMS the right Building Maintenance solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/" page_type: "reviews" language: "en" --- eWorkOrders CMMS 4.9 (116) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of eWorkOrders CMMS Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SR Sue R Maintenance ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company.“ September 26, 2025 GQ Gino Q Streets and Stormwater Services ManagerPublic Safety, 201 - 500 employeesUsed the software for: Less than 6 months. “The only thing I wish I could change is the process of making PM's.“ January 21, 2025 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “It offers strong automation for work orders, asset tracking and preventative maintenance.“ March 26, 2026 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “The only con I have is you changed the flag colors. “ January 17, 2025 LC Logan C Branch ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “Having the option for an unlimited number of users means that even our base level technicians can have ease of access to the platform without us having to review the P&L every time we have a new staff hire.“ January 17, 2025 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “They're kinda faint now, and I totally despise it. “ January 17, 2025 RH Robert H Director of OperationsHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “We were provided with clear guidance, easy to follow training and tons of support along the way. If I ever got to a point where the system didn’t do what I wanted or needed to make changes, I was able to communicate that and get the issue resolved quickly, sometimes within hours.“ February 3, 2026 JK Jason K Maintenance TechnicianBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “Nothing in this interaction.“ January 16, 2025 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garland W. Maintenance Manager (Projects) Facilities Services Used the software for: 1-2 years ### "Huge Difference to our Maintenance Department" February 8, 2023 5.0 Excellent. There are so many great things to say and I did not even mention how great there support staff are! Pros Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing Cons Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Reason for choosing eWorkOrders CMMS eWorkOrders showed the most promises to deliver on what we needed and required especially around APi integration and handling Canadian Taxes. Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/)[AutoEntry](https://www.capterra.com/p/227227/AutoEntry/) Almost no support of the Hindsite version. For several years, there was no communication or notification on if a work order was assigned, on-hold, cancelled, or completed. Attaching a picture to the work order was almost never used because it was to complicated. It was on-premise and no mobile functionality. And most importantly, Hindsite ability to turn work orders to invoices/bills was cumbersome. We had to manually deal with the Canadian Taxes and Material Markup. For AutoEntry, it was used to support the upload of completed work orders from Hindsite to Sage. Sage would then generate invoices. However, AutoEntry was limited and took 2 to 4 hours to process 50 to 100 work orders. It converted the Hindsite work order into a format for Sage and often it would leave out work order details which then had to be manually entered. Then after Sage created and emailed invoices, the invoices had to be manually stamped. All this went away with eWorkOrders. Review Source Response from Information Professionals February 10, 2023 Thank you for the wonderful review! Just FYI, if you want to pull up a specific work order by work order number, just go to the work order management/view screen and type the work order number into the work order number field at the top of the page and hit enter. If you need help, just give us a call. BJ Bryan J. Purchasing Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "My sincere gratitude" January 17, 2025 5.0 It's like hitting 5 out of 6 numbers on the lottery. Pros Ease of use + great customer care. I always feel, probably from dealing with other Help Desks in my life, like I'm going to get the wrong person to be able to help with my issue. Like, "oh, you need to hang up, redial, and press the #2 option; we don't solve those problems here; bye" But that's never been the case when I call or email. I can probably count on 1 hand how many times I've needed to interface with \[sensitive content hidden\] and/or anyone else in the 4ish years we've been using the eWorks platform; and the customer care has been tremendous. Furthermore, I've never had to hang up and redial hitting #2; \[sensitive content hidden\] know's exactly what I'm talking about each time, and is well versed in solving the issue I'm having on my end. Cons The only con I have is you changed the flag colors. They're kinda faint now, and I totally despise it. Oh, I'd also like to see a Green. Its super petty, and overly artistic....believe me, I know; but I'm just being honest. Switched from [Fleetsoft](https://www.capterra.com/p/42788/Fleet-Maintenance-Software/) The functionality wasn't there for us. We were growing and need a platform that could be customizable for our growing fleet/maintenance needs. Their interface sorta sucked too. Review Source TA Tom A. Facilities Operations Supervisor Used the software for: ### "A Top Flight Product That Fits Any Budget" August 7, 2009 4.0 I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it! Pros eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database. Cons As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves. Review Source CB Chad B. Director Of Operations Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Increased productivity and reduced downtime. " January 17, 2025 5.0 My overall experience has been great. From the time of first contact to the full implementation, the training and customer service support has been top-notch. I have to give a shoutout to \[sensitive content hidden\], they have been great throughout the process. Pros We reviewed several options before finally landing on eWorkOrders. What attracted me the most was how easy it is to use and find the information you seek. Another win for us was the offering of a mass download of information. This cut the implementation time in half. Cons No Cons. We have been using the system for 2 years, and honestly, I have no complaints. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing eWorkOrders CMMS Some of our employees are not tech-savvy, and eWorkOrders was easy to use. The support team at eWorkOrders was a lot easier to work with. Review Source BP Benjamin P. Director of Facilites and Maintenance Aviation & Aerospace Used the software for: 2+ years ### "Rhinestahl eWorkOrder Experience" January 17, 2025 5.0 The system and support team are excellent. I plan to engage with eWorkOrders in future projects. Pros Its super easy to use. The ability for all parties to enter work orders is awesome. Cons We never used some of the features to their full potential so I have no real grips. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing eWorkOrders CMMS WE did a lot of work checking out other products Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Its just a better system, cost, useage, support. Review Source JK Jason K. Maintenance Technician Building Materials Used the software for: 6-12 months ### "Usability Questions" January 16, 2025 5.0 Always friendly and knowledgeable staff. Pros I called in before working hours, and did not leave a voicemail. I was contacted immediately when they arrived at work. They worked clearly and quickly to resolve several user parameters, that I was unfamiliar with. Friendly and courteous. Cons Nothing in this interaction. I requested several features be changed, and was walked through on how to implement the changes. Switched from [Knack](https://www.capterra.com/p/151003/Knack/) More robust features than the previous system Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### " eWorkOrders CMMS is a complete solution" January 24, 2025 5.0 Pros eWorkOrders CMMS provides a complete set of features for cloud based maintenance. Cons eWorkOrders CMMS can have a cheaper plan for yearly subscriptions. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) eWorkOrders CMMS is easier to use when compared to others. Review Source RB Rick B. H.R. Supervisor Food & Beverages Used the software for: 2+ years ### "eWorkOrder Review" April 6, 2026 5.0 I had put in a request for specific reports needed for our organization and the Operations Manager \[sensitive content hidden\] and co-worker \[sensitive content hidden\] were very professional and helpful in assisting with the retrieval of the information. Pros My company has been using eWorkOrders for a while now with great success. The fact that its available in a phone app has been a game changer in our organization. The app has expanded the opportunity for more than just a single individual to be involved in the creation of workorders thus speeding up the recovery time of downed equipment and improving productivity in the process. I would highly recommend eWorkOrders to any company that wants to operate more efficiently with their maintenance management program. Cons Thus far, there have not been any issues with the app that I have encountered. My team and I are comfortable with the ease of operation within the app. Review Source HD Haley D. Accounting Admin Medical Practice Used the software for: 6-12 months ### "Reliable and Efficient makes Streamlining Possible" March 26, 2026 5.0 Overall, eWorkOrders CMMS delivers a reliable and easy to use maintenance management solution, especially for organizations looking to streamline operations without heavy IT involvement. Pros eWorkOrders CMMS is highly user friendly. It offers strong automation for work orders, asset tracking and preventative maintenance. Cons This platform has few limitations with advanced reporting and customization however the majority of what is needed is readily available. Review Source KP Keyurbhai P. Field service technician Warehousing Used the software for: 1-2 years ### "Great software for maintenance " March 16, 2026 5.0 CMMS overall performance is better than other programs. Update software is very easy and easy to use. Pros CMMS is very easy to use and CMMS is very reliable. CMMS is easy excess with any network connection. Cons CMMS sometimes take time to upload with network. Sometime not uploading files and photos with network issues. Review Source GQ Gino Q. Streets and Stormwater Services Manager Public Safety Used the software for: Less than 6 months ### "EWorkorders is great!" January 21, 2025 5.0 My experience has been fantastic. As mentioned, we were up and running on the first day. EWorkorders Staff has been great, especially \[sensitive content hidden\]. Pros EWorkorders has been very easy to use, and we got started issuing work orders and collecting data immediately. The information contained has been invaluable, the mapping function is fantastic, and the many options to generate reports is commendable. I've worked extensively with \[sensitive content hidden\], who has been an enormous help. He is clear and concise with his instruction, hasn't made any mistakes, exports my data within minutes no matter the number of assets, and he is very patient as we continue to learn. \[sensitive content hidden\] has made EWorkorders completely worth it. Cons The only thing I wish I could change is the process of making PM's. Each asset must be entered into the PM, which takes a while to complete. It would be great to have a mass add function, and mass schedule add function. Review Source JP Jared P. Facilities Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Work Order System! " January 15, 2025 5.0 Pros Easy of use and simple interface. Great support and onboarding. Cons Nothing! We have no complaints about the system, training or platform itself. Review Source JR Jack R. Systems Administrator Retail Used the software for: 2+ years ### "Customer in the Retail, Restaurant and Service industries" March 22, 2022 4.0 From purchase to implementation, we got this product up and completely running within weeks. It has become the main form of communication between all our sites and their supporting departments. The site's issues are no longer forgotten because they stay "open" until resolved in eWorkOrders and there is less confusion between technicians as to whether an issue has been resolved by someone else. The system has been up and running hands free for over 2 years now... Pros We are a small, but diverse company of retail, restaurant, home heating, and petroleum based fuel deliveries. With very little help, we were able to get this product up and running the way we needed it to. We also were able to input accounting data into our billing system to bill out external customers we provide service to. All of this was done internally with a few tips from eWorkOrders support team. Cons There could be a little more enhancements to the line of communications when work order comments are updated. Review Source Response from Information Professionals March 24, 2022 Hi Jack, thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our CMMS. We take customer feedback seriously and would like to know what additional enhancements you are looking for relating to communications of work order comments. Our CMMS provides real-time updates and we would like to make sure that it is providing the information you need. Please to reach out to your account executive or our technical support team. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. FF Fran F. BandG Office Manager Higher Education Used the software for: 2+ years ### "Great program to help run our campus" May 6, 2024 5.0 Program allows us to have all of our assets/PMs/WO's in one central location. Training videos helpful, great customer service. Use eWorks daily and whole department has found it to be very user friendly. Pros Allows for multiple people to view work order, update changes by the technican, updates to be captured. Assets easy to set up, PM's easy to set up, released based on set up. Really helps us run our department smoothly. Customer Service \[sensitive content hidden\] is excellent, knowledgeable and always answers the phone as a live person (and replies to emails quickly). Cons Nothing. eWorks helps keep us organized / all information in one place. Reason for choosing eWorkOrders CMMS Was purchased prior to my starting, although I know upper management selected based on eWorks storage/retention of all data related to the life of an asset. Review Source CL Cynthia L. Office Coordinator Hospital & Health Care Used the software for: 6-12 months ### "E Works Order for Healhtcare gets and A+" March 17, 2022 5.0 E Work Orders has enabled us to become a data driven department. Our prior CMMS software could only tell us how many work requests/PMs we did. E Work Orders opens up a whole new world of reports pulling data from as many or as few fields as needed. The speedometers and graphs on the Dashboard are great for a quick look. Josh in Technical Support has been absolutely awesome! I email him and he responds so quickly, he's always so helpful, giving me step-by-step instructions and is so patient with all of my questions! This software has transformed how we manage our work orders and preventive maintenance. Pros From the administrative side to the technicians to the people submitting work orders is so user friendly! Cons Honestly, anything that I have asked if E Work Orders if it can do, they have been able to accommodate. I've been very impressed. Reason for choosing eWorkOrders CMMS User friendliness and user intuitive product. Flexible. Great tech supoort. Ease of installation. Price. Review Source Response from Information Professionals March 23, 2022 Hi Cynthia, thank you for taking the time to leave a review about your experience with our CMMS. We are happy to hear you have had such great success with our work order management, reporting and dashboard features. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. MR Melissa R. Lab Manager Biotechnology Used the software for: 1-2 years ### "Great system to use!" May 23, 2024 5.0 Pros Very easy to use and inputting assets into the system. Cons As of right now there are no cons I can think of with eWorkOrders. Review Source JB Jeff B. MAINTENANCE MANAGER Pharmaceuticals Used the software for: 2+ years ### "EWORKORDERS REVIEW" July 16, 2021 5.0 Pros General ease of us whether it is general work orders , PM management asset management or work order tracking. WE LOVE THE ENTIRE SYSTEM. We have been using this product for 14 years. It is miles ahead of any other CMMS software I have used previously or have been exposed to on other sites. Cons I really don't have any dislikes with e work orders. If you encounter a problem or have a feature you would like to add the e work orders tech support is OUTSTANDING. Review Source BL Bob L. VP, Facilities Hospital & Health Care Used the software for: 1-2 years ### "CMMS - A Major Decision" January 2, 2024 5.0 Great to work with during our fact-finding process to determine what system to use. The eWorkOrders team has also being very available when there are questions on how to setup something - e.g. adding new equipment in a new satellite facility. Pros 1\. I was familiar with the system at another facility that I consulted with. 2. Ease of Use: setup is easy as well as general maintenance of the system. 3. Features: many that most high cost have (and don't) 4. New features/enhancements being added monthly. 5. Our IT department was satisfied with the connection to our facility. Cons 1\. I can't think of any other than allowing more customization of welcome screen. Reason for choosing eWorkOrders CMMS Value, Ease of Use, and features that were available to our facility. Review Source MR Martin R. General manager Food Production Used the software for: 2+ years ### "It does work" March 6, 2024 5.0 Pros Customer service Easy to manage Different modules Cons Nothing It is a solid product with no issues Review Source VD Val D. Operations Finance Manager Food Production Used the software for: 1-2 years ### "eWorkOrder Review" March 4, 2021 5.0 Great experience. Everyone at Eworks was great to work with. If I had a question, I always got assistance right away. Also, they have a help section with videos for just about everything in the software and this really assisted me with some of our setups. We went from a manual pen and paper system to this, so it was bounds and leaps forward for our company. I loved this software. Pros This software was almost plug and play. We spent about a month uploading all of our assets and PM procedures into the software and once the checklists and PM's were completed, we were rocking and rolling. Cons I wish it had an interface to our ERP software. But, our ERP software was quite old. It would have made it more likely that we would have added the purchasing module to our package. Reason for choosing eWorkOrders CMMS This was what we needed. The other options were more expensive, but they wanted to sell us options that we just were not prepared or able to use. This software allowed us to grow into it. Review Source MN Mike N. Facilities Director Hospitality Used the software for: 2+ years ### "Easy to use" March 20, 2019 5.0 eWorkOrders is more than we need. I am sure that we will only scratch the surface. Anytime I have had a question or recomendation for change over these 5 years, they have always been accomodating and helpful. Customer service is great and the relationship has always been valued. Pros Unity of Types. Relationships are unified throughout the user interface and share common threads that join them to assets, people and equipment, making queries intuitive and simple. New areas/employees/assets are easy to create by copying an existing area/employee/asset along with its common attributes, making minimal changes. Cons The skin. It needs some round edges and a cleaner face. The look is a bit Windows 3.11 -sorry :) Review Source WD Wes D. IT Manager Hospital & Health Care Used the software for: 2+ years ### "eWork Orders keeps us on task" April 11, 2019 5.0 We are using eWork Orders as a way for employees to report problems to our maintenance, housekeeping and information systems staff. We use it to track the status of current issues and as a historical record of completed jobs. eWork Orders was easy to get initially setup. We have been using the system for several years now and plan to uses it for many more. Pros The thing we like best about eWork Orders is how easy it is for our employees to open new work orders. The interface is very intuitive. Cons The only con for us is because eWork Orders is a cloud based system we can't use it for problems involving internet or power outages. That is true of all cloud based systems however. Review Source CR Cobern R. Director of Environmental Services Construction Used the software for: 2+ years ### "Great Product and Team!" May 4, 2020 5.0 Pros e Work Orders is simple to use, easy to navigate, easy to learn, and has a customer support team that stands behind the product. My staff has not had any issues learning to use the mobile system, and efficiency of work has made substantial increases. e Work Orders takes the hassle out of work orders. The cloud based service saves IT cost, and provides access any time, any where. I would recommend the software to anyone. Cons I have not found any specific negative aspects of this software. Review Source TN Tim N. Facilities and Maintenance Supervisor Non-Profit Organization Management Used the software for: 1-2 years ### "eWork Orders great support team!" May 10, 2023 5.0 Great experience. Pros EWorkOrders has been very useful for our team to send maintenance work orders in. The customer support is excellent. Cons No complaints, I am well pleased with eWork Orders. Review Source JG Jared G. SR. Operation Specialist Oil & Energy Used the software for: 6-12 months ### "Great System" October 29, 2020 5.0 It has been great. We see so much come through in a day that you can retain that info. Being able to add pictures and notes are great. You can go back to those notes to see what's going on with the work. I love the system. It makes my work life much easier. Pros You can have all you information in one place and it makes it easy to track Cons I would like more spots in the fields of the work order when using the link on the customers end. Reason for choosing eWorkOrders CMMS Well the customer service has been great. \[SENSITIVE CONTENT HIDDEN\] has been great. Helping me learn the system and sticking with you until the light bulb turns on and you say this is easy. I wanted to make it harder than it had to be. She was great. 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