# Page 2 | eWorkOrders CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is eWorkOrders CMMS the right Work Order solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews --- eWorkOrders CMMS 4.9 (114) [View alternatives](https://www.capterra.com/p/90092/eWorkOrders-CMMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 4th, 2026 # Page 2 - Reviews of eWorkOrders CMMS ## Showing most helpful reviews Showing 26-50 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Robert H. Director of Operations Higher Education Used the software for: 6-12 months ### "eWorkOrders is a CMMS made to truly make your life easier" February 3, 2026 5.0 Working in Higher Education Residence Life for over 15 years and using various work order systems, eWorkOrders is hands down the best system I have utilized for facilities management. For starters, the price point is amazing and, in opinion after doing months of research, unbeatable. Additionally, the onboarding process was one of the smoothest system conversions I have ever taken part in. The level of customer service we have received from the day we signed through to today is truly commendable. I couldn’t be happier with our decision to choose eWorkOrders. Pros The pros are endless: •Onboarding- Quick, easy, in-depth and tons of support. I have built out a lot of systems, but this was by far the quickest and easiest build I’ve done. We were provided with clear guidance, easy to follow training and tons of support along the way. If I ever got to a point where the system didn’t do what I wanted or needed to make changes, I was able to communicate that and get the issue resolved quickly, sometimes within hours. •User Experience- The system is built for an easy user interface. It is simple and easy to navigate for both the back-end user and our residents. This has made training our in-building staff so much simpler during high turnover periods. •Customizable- My favorite part of building out the system was how customizable things were. We operate fairly different than other facilities management teams and needed several things customized to our needs. During the build out, we were guided in the right direction, shown how to make things our own, and given best practices used by other clients that might fit our needs. In the end, we were able to create a system and workflows that work perfect for US, without having to give up any of our wants. •Customer Service- Truly impressed with the level of customer service provided. I have never submitted a request ticket for any of our systems and gotten the turnaround time and level of care, as I have with eWorkOrders. •Pricing- You can’t beat the pricing. The different levels of pricing make this system great for any size facility management team. The amount of money we saved from switching to eWorkOrders and actually getting more out of our system was so substantial I couldn’t believe that it was true. Cons I truly can't think of any cons to eWorkOrders. We have gotten everything we wanted out of the system, all while saving our company money. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[WebTMA](https://www.capterra.com/p/15155/TMA/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing eWorkOrders CMMS Pricing, user interface, mobile capabilities, and overall customer service provided through our search process. Switched from [WebTMA](https://www.capterra.com/p/15155/TMA/) Pricing drove our decision to switch, but the ease of use and mobile capabilities made that decision even easier. Review Source TS Tyler S. Electrical Engineer and Project Manager Industrial Automation Used the software for: 1-2 years ### "Game-changer for automated maintenance – we love eWorkOrders!" November 19, 2025 5.0 Our overall experience with eWorkOrders has been excellent. We’ve integrated it with our facility automation system so runtime hours, alarms, and downtime events automatically trigger work orders in eWorkOrders. It’s incredibly efficient, and has transformed how we manage preventive and corrective maintenance. Pros What I liked most about eWorkOrders is the outstanding customer service. Also the system is genuinely easy to navigate (no steep learning curve), and setting up automation and integrating API's was a breeze. Everything feels intuitive and actually saves us time instead of creating more work. Cons Honestly can’t think of any cons worth mentioning. It does exactly what we need and does it well. Great product Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/)[Hippo](https://www.capterra.com/p/185789/Hippo/) Reason for choosing eWorkOrders CMMS We chose eWorkOrders over the alternatives because it was cheaper and easier to integrate live runtime hours and alarms from our facility automation system. Also it was easier to navigate the system. Review Source SR Sue R. Maintenance Manager Real Estate Used the software for: 2+ years ### "eWorkOrders has an excellent product and an excellent team!" September 26, 2025 5.0 Our experience with eWorkOrders has been positive all around. It has saved us time and improved our efficiency. We've seen a noticeable uptick in tenant satisfaction ratings since implementing eWorkOrders and wouldn't think of using any other platform. Pros eWorkOrders has significantly improved operations for us. The interface is very user-friendly and it required minimal training to get everyone up to speed. Using eWorkOrders has saved us time and money as we are more efficient in our processes. Automated workflows for work orders reduce errors and ensure efficiency, while appliance tracking enables quick troubleshooting and parts ordering. This has helped our employees manage the work orders seamlessly. The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company. eWorkOrders has the best cyber security rating in their field and their customer support team is top notch. Cons We appreciate all this system has to offer and cannot think of any cons. eWorkOrders has everything we need to run our company effectively and efficiently. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing eWorkOrders CMMS We thought this was a better fit because it seemed very user friendly, the price was reasonable and we heard some negative things on issues (that were important to us) about the others we considered. Review Source CL Christopher L. Facilities Officer Banking Used the software for: 1-2 years ### "Top tier maintenance management system" October 13, 2025 5.0 Setting this system up for my institution was outsourced however the support from start to commissioning was very well taken care of by \[sensitive content hidden\] and the other team members. What I like most is the response time to all my inquiries. It's also worth noting that most of my inquiries were met immediately as the system was already capable and just needed to be selected or activated in the settings which was always done by the support team with a short explanation as to how and where it is located within the system. For this I can only blame myself as the 'help' section is always available. Regardless the team always seems to be very helpful. It takes a little time to get familiar with but the more functions I use, the more I found it easier and easier to management work at all our facilities. I recommend this company. Christopher Lochan Facilities Officer Bank of Saint Lucia Pros Versatility of the system is great. Assest managing is very easy to edit. Print out function with attached checklist worked out great for auditing purposes at our institution. Cons Too many e-mails. I found it difficult to manage the e-mails which come from the system; it is however a good function. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing eWorkOrders CMMS Recommended by outsourcing contractor at the time. Review Source GL Gary L. General manager Management Consulting Used the software for: 6-12 months ### "Highly recomend this system" March 19, 2026 5.0 I highly recommend this program, we have been using it for over 10 years, with young and old employees and it works great. have 2 employees, and 2 properties, it will work, have 30+ employees and 100 properties, it still works just as well. Pros Easy to navigate and use for all ages, computer savvy or not, customizable to our needs and wants. Great reporting, you can do the work and log your house and running payroll report is very easy. Cons There really isn't anything I "don't " like, if there is a change I need, I just reach out to \[sensitive content hidden\] help me customize what I need. Alternatives considered [STACK](https://www.capterra.com/p/147181/STACK-Takeoff/) Reason for choosing eWorkOrders CMMS Ease of use, cost, help in setting up the accounts. Review Source EW Eric W. Operations Manager Facilities Services Used the software for: 6-12 months ### "Great Experience!" February 3, 2026 5.0 I have nothing but good things to say about eWorkOrders! It works really well for our Company ,much better than other Work Order software I have used in the past The real Hero though is \[sensitive content hidden\] my Trainer! \[sensitive content hidden\] helped me all along the way and did an outstanding job helping me understand all the functions Great experience all around! Regards, Eric Pros Ease of use and easy to learn! The Trainer made it really easy to learn and was very responsive if and when I had questions Cons Can't track Inventory unless you purchase the more expensive software package However it's easy enough to figure out from what materials you put in the Work Order Review Source HD Haley D. Accounting Admin Medical Practice Used the software for: 6-12 months ### "Reliable and Efficient makes Streamlining Possible" March 26, 2026 5.0 Overall, eWorkOrders CMMS delivers a reliable and easy to use maintenance management solution, especially for organizations looking to streamline operations without heavy IT involvement. Pros eWorkOrders CMMS is highly user friendly. It offers strong automation for work orders, asset tracking and preventative maintenance. Cons This platform has few limitations with advanced reporting and customization however the majority of what is needed is readily available. Review Source LC Logan C. Branch Manager Hospital & Health Care Used the software for: 1-2 years ### "Solid platform as a simple CMS solution" January 17, 2025 4.0 Excellent. Their onboarding team, specifically Joe Castiglia, was phenomenal to work with. Very easy to draft information for upload into the system to speed along the implementation process. Pros It's a simple platform. The other CMS systems we reviewed had extremely elaborate tools that would likely simply go unused based upon the need of our business and the skill level of the team interacting with it. Having the option for an unlimited number of users means that even our base level technicians can have ease of access to the platform without us having to review the P&L every time we have a new staff hire. This was a huge nuisance with our last platform and EWO solved for that. Cons Lack of custom report generation. As a person who subscribes wholeheartedly to a data driven approach, being able to manually custom make reports would be a huge improvement on the experience with EWO. However, the other tools in the system are more than adequate for operating the business and any custom reporting we may need can be done by customer service. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) Reason for choosing eWorkOrders CMMS Simplicity and ease of use. Additionally, we can have an unlimited number of users without needing to change pricing. Switched from [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Simply too sophisticated for our team's needs and use. Review Source KP Keyurbhai P. Field service technician Warehousing Used the software for: 1-2 years ### "Great software for maintenance " March 16, 2026 5.0 CMMS overall performance is better than other programs. Update software is very easy and easy to use. Pros CMMS is very easy to use and CMMS is very reliable. CMMS is easy excess with any network connection. Cons CMMS sometimes take time to upload with network. Sometime not uploading files and photos with network issues. Review Source DW Danuta W. Chief Financial Officer Commercial Real Estate Used the software for: 2+ years ### "Chief Financial Officer" January 23, 2025 5.0 For years, the eWorkOrders team \[sensitive content hidden\] has provided us with excellent customer service. They always go above and beyond to help us customize the software to our needs. We highly recommend eWorkOrders to anyone looking for work order software. They are the best in the industry. Pros eWorkOrders is the best software for any maintenance service. It’s easy to use, and it works perfectly. Cons I don't recall anything that we wouldn't like. Review Source JP Jared P. Facilities Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Work Order System! " January 15, 2025 5.0 Pros Easy of use and simple interface. Great support and onboarding. Cons Nothing! We have no complaints about the system, training or platform itself. Review Source NO NAUSHA O. Office Manager Commercial Real Estate Used the software for: 1-2 years ### "Reliable and Proficient " March 27, 2024 5.0 Ease of access, best customer services provided, Pros effective maintenance of our properties and clarity and access it provides to all workers using the program. Cons I have not had issues at all, I do not have anything negative to say. Review Source MR Melissa R. Lab Manager Biotechnology Used the software for: 1-2 years ### "Great system to use!" May 23, 2024 5.0 Pros Very easy to use and inputting assets into the system. Cons As of right now there are no cons I can think of with eWorkOrders. Review Source JA Jessica A. Business Center Manager Facilities Services Used the software for: 2+ years ### "eWorkOrders review " May 8, 2024 5.0 My overall experience is positive. I have never had any major issues and when I reach out for help someone is quick to respond and fix the issue. Pros What I like most about eWorkOrders is that it is user friendly and easy to navigate. Fixing problems is quick and easy. The team is always very responsive and helpful as well. Cons The only issue I dislike is if a query is too big it kicks me off and I have to retry. Review Source RC Rob C. Administrator Recreational Facilities and Services Used the software for: 2+ years ### "Meets our expectations" May 3, 2024 5.0 From day one, we are able to confidently rely on this product and support staff. Pros Accessible customer support. Customer service provides relevant and useful knowledge. Cons None. There isn't one occasion that we were let down. Switched from [IQware](https://www.capterra.com/p/2409/IQware/) User friendly, better customer support. There are more options. Review Source LB LYNN B. STAFF ASSISTANT Hospital & Health Care Used the software for: 2+ years ### "EWORKORDERS SURVEY" May 7, 2024 5.0 I RECEIVE EXCELLENT HELP AND ASSISTANCE IF AND WHEN I ENCOUNTER A PROBLEM Pros EASE OF USE, EXCELLENT ASSISTANCE IN TIMES OF NEED Cons NOTHING THAT I CAN THINK OF - I AM SURE I DO NOT UTILIZE MANY OF THE FEATURES THAT ARE AVAILABLE. Review Source Ben F. Director of Facilities Hospitality Used the software for: 1-2 years ### "Eworks CMMS" January 3, 2024 5.0 Support has been great. They are responsive and attentive. Pros The ease of creating work orders is very simple and easy for the novice user. Cons The extreme ability to customize can be overwhelming initially. If I had a ask it would be for more video training tools for tasks or setups that are not used daily. Alternatives considered [TheWorxHub](https://www.capterra.com/p/172308/TheWorxHub/) Reason for choosing eWorkOrders CMMS IT thought that Eworks and the options could be expanded to other departments. Review Source ST Susan T. Supervisor III Food & Beverages Used the software for: 2+ years ### "E work Orders for School Cafeteria Maintenace and Asset Tracking" March 13, 2024 5.0 I've been using the system since I took over the kitchen equipment for all our cafeterias, since 2008. When both of our equipment technicians retired in 2021 I had to learn to navigate the system (checking work orders, assigning work orders, closing out work orders, etc.) and I called E Work Order helpline a lot for guidance. Pros This is very easy for our employees to use and it is easy for us to keep track of their work orders and who is servicing the equipment. We don't use this to its full capacity, such as keeping track of payroll hours or overtime. It is only me and 2 other technicians, but it is easy to keep track of what is going on at the 69 sites that we oversee and the multiple types of equipment at the kitchen sites. Anytime I have a problem with anything, mostly reports, the customer service is great. Very friendly, very patient with my limited knowledge of computer programs and very helpful in showing me a better way to accomplish what I am looking for. Cons Except in the beginning, when I was trying to do things without really knowing what I was doing, I haven't had any problems. Review Source DG Devree G. Inventory Manager Farming Used the software for: 1-2 years ### "KB Custom / Ework Orders" March 21, 2022 5.0 I really enjoyed E work Orders and like that they are on top of everything and fast service. They make you feel #1 and if there is a problem, they will go out of the way to fix it or customize the layouts to help. I like that they can help you during implementation and during that first 6 months of using the new Ework software they do not charge of have hidden fees when you need help. Pros I like that it is customizable for you and the company needs. You can ask any customize and Ework will accommodate. Very fast service and even after hours and weekends. Cons Not very much not to like its really good. If I had to suggest I would say for CMMS tracking Meters for Semi Trucks may need a little touch up but also depends on the company that is using the meters. For inventory view definitely warranty tracking needs to be an option Shelf Warranty vs In use Warranty Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing eWorkOrders CMMS Custom layout to the company needs. Pricing. Options available for future expansions Review Source Response from Information Professionals March 24, 2022 Hi Devree, Thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our user-friendly CMMS. We take your feedback very seriously and would love to hear how we can improve! Please feel free to reach out to your account executive or our technical support team and let them know what you think. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. PF Phillip F. Engineer/Project manager Utilities Used the software for: 1-2 years ### "Great option with great support" March 6, 2023 5.0 There are a lot of CMMS systems out there that are very costly. We needed something that we could customize for the many aspects of our company and make fit our culture. We operate water/sewer and power facilities and our staff wears many hats. One minute we're blue collar the next white. Crossing over from tools to records keeping is paramount for us. eWorkOrders was/is a great fit. Pros I can not say there was one thing in eWorkOrders that I would point to and say that's why I would recommend it. I would say the flexibility offered was really what our small utility was looking for. Not to downplay the size as I think this would work on any level. Easy? That depends on the person setting things up and their ability to work with eWorkOrders staff. Open minded and flexible. There is always a learning curve but our staff has picked it up quickly. Cons The flexibility can sometimes be a double edge sword. If your users find things can be manipulated they will request you cater to them in that aspect. This I find to be a management issue and not really a con but something that could be for some. Missing the true ability to use remotely off line. That's the biggest complaint I find but our staff are great at thinking outside the box and we may not necessarily be using the product as it was intended. Again not a con for us but could be for some. Alternatives considered [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)[Caselle Utility](https://www.capterra.com/p/104808/Caselle-Utility/)[FASTER Web](https://www.capterra.com/p/102613/FASTER/)[Field Squared](https://www.capterra.com/p/136737/Field-Squared/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing eWorkOrders CMMS Pricing and flexibility. A lot of companies have extremely high cost with long term SaaS contracts. Being a municipal utility with yearly budget constraints leaves us with limitations. The flexibility in the customization of the product was a huge factor as some software companies are fleet management, utility management, or building maintenance. We needed something we could mold all into one affordable package and our selection committee chose eWorkOrders. At this time i appears we made a good choice! Review Source TP Tina P. ED Non-Profit Organization Management Used the software for: 2+ years ### "Lighten Your Load " March 30, 2023 5.0 It saved us time and money. Just a wise business deal all around. Pros That it organized the maintenance department without having an assistant Cons My staff and I never found anything lacking and were happy with the program ....we expanded and had to find a one stop shop....where it could take money, allow for signing of leases, etc. Reason for choosing eWorkOrders CMMS It was simple, straightforward, less expensive. Review Source JR Jack R. Systems Administrator Retail Used the software for: 2+ years ### "Customer in the Retail, Restaurant and Service industries" March 22, 2022 4.0 From purchase to implementation, we got this product up and completely running within weeks. It has become the main form of communication between all our sites and their supporting departments. The site's issues are no longer forgotten because they stay "open" until resolved in eWorkOrders and there is less confusion between technicians as to whether an issue has been resolved by someone else. The system has been up and running hands free for over 2 years now... Pros We are a small, but diverse company of retail, restaurant, home heating, and petroleum based fuel deliveries. With very little help, we were able to get this product up and running the way we needed it to. We also were able to input accounting data into our billing system to bill out external customers we provide service to. All of this was done internally with a few tips from eWorkOrders support team. Cons There could be a little more enhancements to the line of communications when work order comments are updated. Review Source Response from Information Professionals March 24, 2022 Hi Jack, thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our CMMS. We take customer feedback seriously and would like to know what additional enhancements you are looking for relating to communications of work order comments. Our CMMS provides real-time updates and we would like to make sure that it is providing the information you need. Please to reach out to your account executive or our technical support team. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. jJ jim J. Property Manager Real Estate Used the software for: 2+ years ### "The best we have found!" March 1, 2023 5.0 Pros I really like how easy it is for tenants to report their problems, including pictures, and the instant notifications and work order queues that are generated. Being able to access this on my phone or computer is great! Cons Since this system is so fast and has such good tech support, it really makes our other software systems look bad! Review Source CS Charles S. Director of facility Chemicals Used the software for: 2+ years ### "eWorkOrders the Best Maintenance system" March 23, 2022 5.0 knowing where to purchase other assets because eWorks shows me the problem equipment Pros Ability to track equipment maintenance and services Cons It could be easier for inputting PM schedules Review Source Response from Information Professionals March 24, 2022 Hi Charles, Thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear you say that eWorkOrders is the Best Maintenance System! Also, there is a way to import PM schedules from a spreadsheet and that might be easier for you. Please reach out to our tech support staff if you would like them to show how to import them. AT Aaron T. Maintenance Manager Food Production Used the software for: 2+ years ### "Best product available for the money" March 10, 2021 5.0 The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records. We now can historically track all parts used and time spent on assets. We also have detailed records of the company assets as well. The inventory portion allows us to order and track inventory as well as accurately cost what we use and check vendor pricing. Pros Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless. The inventory and purchase orders are intuitive and a must as well. Being able to track on hand inventory and how it flows is extremely valuable. Cons The system does need the ability to have the purchase order receiving accurately account for what is received when incomplete shipments are received and entered. There is no partial item count (ex. Received 2 of 3) on the purchase order record if there is a partial receipt. Yet... Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing eWorkOrders CMMS We Choose eWorkOrders due to its superior ability to record the purchase and tracking of inventory. Also, the work order information was much more detailed and easy to use than anything out on the market. The tech support is amazing as well! They ALWAYS respond to any issue or suggestion that we have in a timely and professional manner. Review Source Response from Information Professionals December 14, 2022 Thank you for providing this review. Please contact your account rep or technical support to get help with your inventory question. eWorkOrders is definitely able to receive partial shipments of an inventory order! Similar Products Featured