# Page 4 | eWorkOrders CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is eWorkOrders CMMS the right Work Order solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews

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eWorkOrders CMMS

4.9 (114)

[View alternatives](https://www.capterra.com/p/90092/eWorkOrders-CMMS/alternatives/)

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Last updated March 4th, 2026

# Page 4 - Reviews of eWorkOrders CMMS

## Showing most helpful reviews

Showing 76-100 of 114 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RS

Ryan S.  
Engineering Coordinator  
Automotive  
Used the software for: 1-2 years

### "New User"

April 4, 2019

5.0

Excellent customer service, when I have a question or concern they respond within hours not days. That's huge for me. They always care about what we the customer wants. Could not ask for better support. the product is super. Easy to get around and work with.

Pros

It is super easy to learn and use. Very easy to setup as well.

Cons

Too many options! Too many options to choose from but that could be a good thing!

Review Source

JV

Jim V.  
Director  
Restaurants  
Used the software for: 2+ years

### "eWorkOrders CMMS Review"

March 10, 2019

5.0

Fantastic service. Great support from the tech team

Pros

Easy of use. Easy to read reports. Customization is available for a nominal fee

Cons

Service catalog menu names need to allow more characters

Review Source

DW

Daniel W.  
Facilities Director  
  
Used the software for:

### "Hattie Larlham perspective"

June 1, 2011

5.0

Over all E-Workorders is a great value with a great team of experts willing to do what every it takes to make your experience with electronic work order systems easy and affordable. You do not have to worry about purchasing future upgrades, because the E-Workorder Team is continually developing and expanding their system, and as they do so they provide that new technology to their customer.

Pros

The E-Workorder system is a great system that does not require a super high level of computer talent to navigate and build. The benefits provided by the E-Workorder system are equal to many high dollar software systems, but without the high cost to purchase and train individuals to operate. We re a long term healthcare agency with over 33 operating properties in Ohio and 750 employees and this system allows every employee who can access a computer to submit and track work request. This system provided us the means to build an electronic data base of scheduled PM s and pertinent Inspections, as well as develop a means to provide for accountability and tracking of both equipment and parts cost, as well as labor We are currently expanding our documentation and information to utilize electronic asset tracking through E-Workorders.

Cons

We have no complaints on this system nor any cons.

Review Source

hC

holly C.  
Retail Project Manager  
Retail  
Used the software for: 6-12 months

### "eWorks saves the day"

March 18, 2022

5.0

it's been great!

Pros

ease of use, ease of making changes, ability to work with support and get questions answered and resolved

Cons

none so far.

Review Source

Response from Information Professionals

March 25, 2022

Hi Holly, Thank you for taking the time to leave a review about your experience with eWorkOrders. We are very happy to hear that you have had such great success with our CMMS.

JL

Jamie L.  
WTP Superintendent  
Utilities  
Used the software for: 6-12 months

### "eWorkOrders review"

March 29, 2019

5.0

In a past life, I was a database manager and I believe I have kept up in most areas of information technology. So I think I'm qualified to say that this software has been designed with the end-users in mind. It's easy to set up and easy to maintain. The real selling point though is the company's customer support. From the first email reply onward, the customer support has been phenomenal.

Pros

Ease of set-up and Customer Service We looked at several CMMS packages before settling on eWorkOrders. We needed a program that we could set up quickly and get moving on to satisfy regulatory requirements. eWorkOrders had our back. With the provided training and set-up support we met our deadline and are now fully running with the software.

Cons

The software didn't come with an army of robots to actually perform the work... Seriously though, this is a well designed software solution.

Review Source

JC

JUSTIN C.  
CONTRACT MANAGER  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Customer focused, excellent customer service, easy to use, customization is awesome."

March 19, 2018

5.0

Customization, historical data on repairs, reports, communication with the maintainers in the field.

Pros

The software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.

Cons

I do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.

Review Source

CN

Chris N.  
Technical Operations Coordinator  
  
Used the software for:

### "EWorkOrders. Rocks. Period.."

May 16, 2011

4.0

To reiterate.. ABOVE ALL: INFORMATION PROFESSIONALS' CUSTOMER SERVICE/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE.. We started off using EWorkOrders for one department and have been steadily configuring functions for use by various groups. In 3 short months it has become the center piece that our business model now functions through. And we're still expanding with it.. If your company is in need of a fantastic software package, with impeccable support, I ABSOLUTELY RECOMMEND EWORKORDERS. UNEQUIVOCALLY.. BRAVO GUYS!

Pros

Where do I begin?? I'll try to be brief.. EWorkOrders is a powerhouse of full featured functionality, to say the least. There is a robust amount of config options that are all extremely flexible - give or take a few minor caveats.. That being said, implementation/customization does not require a degree in rocket science. AND ABOVE ALL: THEIR CUSTOMER/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE..

Cons

Just to be fair: Although the guys at EWorkOrders are very available and more than willing to explain everything and anything that one would have questions about, a more in-depth Help section is most definitely needed.

Review Source

CT

Carlos T.  
Programador  
Information Technology and Services  
Used the software for: Less than 6 months

### "Buena herramienta para administrar órdenes de trabajo "

September 27, 2023

5.0

Pros

Me funciona mucho para mí pc o móvil ya que me ayuda agilizar la búsqueda rápida de órdenes de trabajo y aparte las puedo organizar por rangos de importancia, luego puedo generar informes del mismo para imprimir y tener un total control

Cons

Depronto respuesta más rápida por parte del área de soporte

Review Source

CC

Cindy C.  
Sr Data Analyst  
Oil & Energy  
Used the software for: Less than 6 months

### "eWorkOrders - great product"

July 11, 2019

5.0

We use eWorkOrders to generate bi-yearly work orders for maintenance on equipment, then other work orders can be generated from those if an issue is found. It makes the scheduling of PM's and failure work orders easier.

Pros

The customer support is outstanding. "How to" videos are included in the software which make it easier to get started using.

Cons

Understanding how different parts work together took a little time to learn, but after being in the system it comes easier.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

We needed a database that everyone could see and work orders would be generated from.

Review Source

GW

Ginny W.  
Executive Assistant  
Philanthropy  
Used the software for: 2+ years

### "Excellent product!"

July 20, 2015

5.0

Pros

The product is extremely user friendly, easy online access, and excellent overall results. The vendor always responds to our needs within moments; very accommodating and always carries a high level of professionalism; and great technical support. We have 320 employees who have access/user ability to the software, we have not had any problems with the software or user complaints.

Cons

We have no complaints. The product is excellent for work order tracking and reporting. All levels are able to use the product with ease. The facility directors seem to be very happy with the work order system.

Review Source

jS

john S.  
Director, Facilities Management  
  
Used the software for: 2+ years

### "EXCELLENT CUSTOMER SERVICE...CONSISTENTLY."

February 7, 2018

5.0

Pros

It does everything that I want it to do and when I require a change the staff at eWorkOrders makes it happen every time.

Review Source

MM

Mike M.  
Supervisor  
  
Used the software for: 1-2 years

### "Has absolutely made my team more efficient and accountable for repairs and timely completion. "

March 22, 2018

5.0

Pros

This program is great for tracking repairs and the reports that can be generated helps make crucial decisions on equipment and costs of repairs at each store.

Cons

Haven't found any deficiencies that were not corrected by Norm. Does what we wanted and much much more..

Review Source

TG

Tim G.  
Operations Director  
  
Used the software for: 6-12 months

### "Streamlined our work order and preventative maintenance processes"

January 24, 2018

5.0

Pros

For the end-user, it provides a solution to their needs quickly without them having to spend no more than a couple of minutes issuing the work order. Our maintenance team relies on eWork Orders to use as a basis for their daily morning meetings and how to schedule work for the day.

Cons

The overall look seems a bit drab with a lot of gray colors, but I can live with that to get the functionality.

Review Source

AS

Andrea S.  
Asst. to the Director of Park Operations  
  
Used the software for:

### "eWorks works for us"

July 16, 2009

4.0

eWorks has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.

Pros

It is easy for anyone to use no matter what their computer skill level is, our IT dept. really likes that it is a web based program, all I have to do is send customers the link and they are able to submit work orders easily, We enjoy the email notification to customers when a work order is closed out as well as the customer feedback link. It helps us reduce our paper use, the what's new feature is terrific much better than getting emails, it is quite a flexible program and our tech support has been awesome

Cons

would like to be able to look up work orders by number

Review Source

Response from Information Professionals

July 17, 2009

There is an easy way to do look up work orders by number on the view work order screen.

GE

Gabriel E.  
Processing Assistant  
Food & Beverages  
Used the software for: 6-12 months

### "Super Organized and detailed! "

December 6, 2019

5.0

Pros

I really enjoy how specific you can get with jobs. Tons on neat tools to help track and store important information.

Cons

There is a learning curve to know the ins and outs.

Review Source

LB

Leighan B.  
Assistant for Maintenance Director  
  
Used the software for: 1-2 years

### "Has been user friendly and not overly complicated for our needs."

November 30, 2017

4.0

Pros

Like every new thing, there is a learning curve. Once you learn this software it is very user friendly and easy to navigate. There are multiple options that can be used or not, depending on your needs.

Review Source

KM

Keith M.  
Director of Facilities  
  
Used the software for: 1-2 years

### "Good functional CMMS. Really great tech support."

December 14, 2017

5.0

Pros

This Software is easy to use, and has good features. All cloud based is nice, so no server admin. Easy for users to enter tickets from any we-enabled device Customer/technical support is amazing.

Review Source

JL

JoJo L.  
Lease Administrator  
  
Used the software for:

### "eWorkOrders is the best system out there"

March 18, 2010

5.0

Highly recommended. Especially for high volume companies that send many Work Orders. This system is easy to track and get exactly what you are looking for when you need it. Highly compatible if you enjoy a paperless office.

Pros

This system has really made creating, editing, tracking and sending work orders extremely easy. We have used other systems before and nothing compares to eworkorders. All management screens are user friendly and do not require much data entry. Email, Fax or print from your desktop directly to work order recipient. Many fields and reports were custom designed to our needs. Customer Service is always available and any technical questions are answered immediately, usually within a couple of minutes. Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.

Cons

Only Con is that we tried so many other Companies before finding this awesome system.

Review Source

JN

John N.  
CEO  
  
Used the software for:

### "Excellent product and support"

July 16, 2009

5.0

It was hard to come up with "cons" for this product. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality than is delivered by this product.

Pros

Could get it up and running same day Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they tood the time to understand my business, not just shill their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use.

Cons

The graphics interface could be a bit "sexier". It's OK, but it's not as smooth and stylish as some.

Review Source

SS

Suzanne S.  
Manager  
  
Used the software for:

### "Highly Recommended"

August 4, 2009

5.0

Whenever my company has contact with Eworkorders, it has always been a pleasant and satisfying experience. We are very pleased with Eworkorders as a company and would highly recommend them to anyone who believes in productivity and efficiency.

Pros

Eworkorders is a dream-come-true for our company as it has saved us much time and money. Not only does this system allow us to organize our maintenance requests and preventive maintenance lists efficiently, but it is also fast and easy to use. This system is ever changing with new updates and improvements that help my business. It is also very flexible and allows us to custom design its features to the needs of my company. What's more is that the technical support service is unbeatable. My questions are answered completely to my satisfaction and any changes that need to be made are done almost immediately.

Cons

nonethat I can think of

Review Source

JC

Joseph C.  
Facilities Operations Manager  
Automotive  
Used the software for: Less than 6 months

### "Taking Control of the Chaos"

September 27, 2018

5.0

I've become a huge fan of EWorkOrders. I look forward to discovering new ways the program can streamline our operations.

Pros

EWorkOrders customer support has far exceeded our expectations. The software is incredibly easy to use, but we occasionally want to change a setting or two. Every time we reach out with questions the EWorkOrders team responds very quickly and helps us get what we want out of the program.

Cons

Honestly, I cant think of any cons. EWorkOrders is very easy to use and captures all of the data relevant in our industry.

Review Source

Response from Information Professionals

September 28, 2018

Thanks Joe. Your team has been really great to work with! We look forward to a long and mutually beneficial relationship with you and your organization!

VR

Verified Reviewer  
ASVL Manager  
Financial Services  
Used the software for: 1-2 years

### "Knowledgeable staff, prompt and professional service. Highly recommend."

April 10, 2018

5.0

Pros

Intuitive, user friendly, has all of the features I need, customizable, can upgrade to access more functionality.

Cons

No cons at this time. I do not have anything that could be considered an opportunity our improvement suggestion at this time.

Review Source

CDC

Calvin Dean C.  
Facilities Maintenance & Construction Manager  
Facilities Services  
Used the software for: 6-12 months

### "Exceptional value for a powerful application. Top notch technical and help support."

September 28, 2017

5.0

Excellent historical data. up to date metrics.

Pros

Easy to use. 15 minutes with each of my people and they off and running. There have been no instances of incorrect entries that I have not been able to correct easily. Excellent reports and print options.

Review Source

SD

Starr D.  
Facilities Coordinator  
  
Used the software for:

### "Great Progrram with Amazing Support"

August 6, 2009

5.0

We at Celgene Facilities Department are very pleased with the eWorkOrders system and appreciate Jeff Roscher for all of his amazing support.

Pros

The program is extremely user friendly with a such a wide variety of functions and features there has never been a report or query I could not generate. Any information we need is always only a few clicks away and the data is always consistent. Jeff Roscher of Information Professionals has always been incredibly attentive and supportive any question is answered or addressed quickly and correctly. He always understands exactly what I am trying to accomplish and ensures that I get exactly what I need.

Cons

The program has no cons in my opinion. I would love to be able to customize the color. A nice lavender would be lovely. :-)

Review Source

JH

John H.  
Town Manager  
Government Administration  
Used the software for: 6-12 months

### "Great for small town use."

December 6, 2019

5.0

We had virtually no record-keeping for our small public works department. This has given us the ability to plan and coordinate work all while keep track of progress and completed tasks.

Pros

Accessibility from mobile devices. This allows us to get real-time requests to crews out in the field.

Cons

There is a little bit of a learning curve but don't be afraid to ask for customization.

Review Source

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