# Trakstar Perform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trakstar Perform the right Performance Management System solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/reviews/ --- Trakstar Perform 4.4 (287) [View alternatives](https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Trakstar Perform Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews CT Collins T Marketing AssociateMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Trakstar Perform is more assertive, helping us to make quality growth.“ December 24, 2024 LB Lesley B Director of HRBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Over promised, clunky integration, customer service is a joke as the can not help and their response time to talk to someone take days, the help videos are outdated.“ December 21, 2024 SR Stephanie R HR ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It's relatively simple and easy to use just for monthly 121s.“ January 13, 2025 NL Nicole L OwnerConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “The employee surveys asked bland questions and gave little basic perspective into employee feedback.“ November 18, 2024 HD Heather D Executive Assistant Executive Office, 51 - 200 employeesUsed the software for: 6-12 months. “It provides an efficient and effective platform to engage employees in actively participating in their performance management process.“ August 14, 2021 NL Nicole L OwnerConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “Be cautious of companies that lock you into contracts when little work needs to go into onboarding.“ November 18, 2024 HD Heather D Executive Assistant Executive Office, 51 - 200 employeesUsed the software for: 6-12 months. “They have detailed articles and tutorial videos that teach you how to use each features“ August 14, 2021 LB Lesley B Director of HRBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “For what our company paid, we did not get a return on investment.“ December 21, 2024 ## Showing most helpful reviews Showing 1-25 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremiah D. Sales Consultant, Partnership Development Marketing and Advertising Used the software for: 6-12 months ### "A new wrinkle in performance reviews" January 2, 2019 3.0 Pros I really like the ability to comment (encourage) other people in your organization so that peer feedback can be utilized in annual performance reviews. Cons I really wish that there was an easier way to create entires via responding to automated email reminders. Review Source VR Verified Reviewer Associate Director of Human Resources Higher Education Used the software for: 2+ years ### "Higher Educational - Trakstar Review" August 13, 2018 5.0 The Customer Service experience is the best. They are very responsive by both phone and email. Pros The ease of use is the best feature of the software. Cons The goals - we had to do a work around and are using "measurements," and although this works, it makes it a little touchy when it comes to referring new users to the Trakstar support pages. Review Source NL Nicole L. Owner Consumer Goods Used the software for: 1-2 years ### "Owner/Operator" November 18, 2024 2.0 Terrible. When we discovered that the platform was not helpful to our organization, they would not work with us to get out of the three-year contract. They continued to try to help us figure out how to make the product work for us even though we had spent a year doing that. Be cautious of companies that lock you into contracts when little work needs to go into onboarding. Pros It kept reviews and one-on-ones in one place Cons It was generic. The employee surveys asked bland questions and gave little basic perspective into employee feedback. Review Source VR Verified Reviewer Business Development Staffing and Recruiting Used the software for: 2+ years ### "Trakstar" September 28, 2018 4.0 It makes it easy to document our performance and for the managers to update information. It flows easily between multiple offices. Pros It is simple and easy to use. Just by following the boxes or typing in information it will easily flow to the next area. Cons The software itself is fine, it is probably just the questions we have programmed to use. Some of the questions I feel could easily be made into just a check box instead of needing an explanation. Review Source VR Verified Reviewer Investigating Officer Government Administration Used the software for: 6-12 months ### "Loving this software! " August 15, 2019 5.0 Pros It is quite easy for anyone to use. Even if you aren’t familiar with it or you are having any difficulty in using it, there are videos for guidance. Training is also very easy. You can also customize your performance appraisal to the needs of the organization. Cost is quite inexpensive. Software allows employee to be a part of the process, something which had been previously lacking in organizations in conduction performance evaluations. Cons Customization options are somewhat limited. Review Source VR Verified Reviewer Senior Manager Human Resources Utilities Used the software for: 2+ years ### "Good for small companies (less than 200 using simple appraisals)" July 19, 2018 3.0 Pros Worked really well for a small organization hundred to 200 employees to accomplish the need to performance management processes Cons Like the ability to have multiple processes running at the same time like new hire reviews and semi annual performance reviews to be conducted concurrently Review Source VR Verified Reviewer Digital Marketing Specialist Internet Used the software for: 1-2 years ### "Trakstar gets the job done. " November 7, 2017 5.0 Pros Ease of use, great for remote employees, provides metrics for you based on what you input to the system, can take notes on the progress of your goals at any time. Cons Trakstar only gives you three options to choose from when updating the progress on your goals. I would like to see more options so the metrics are more accurate. Review Source VR Verified Reviewer Social Media & Reputation Management Specialist Marketing and Advertising Used the software for: 1-2 years ### "An Above Average Program" August 1, 2019 4.0 Overall, it did a good job at what it was supposed to do. Pros I loved that it can be customizable for feedback and performance review. It was straightforward on rating and writing comments on performance. Cons There was some slight hiccups with compatibility with my browser. Review Source VR Verified Reviewer Director, Finance & HR Marketing and Advertising Used the software for: Less than 6 months ### "Trakstar got us on track!" September 12, 2018 5.0 For a small company like ours, performance appraisals were inconsistent and arduous because we didn't have a simple, robust process. Trakstar has transformed our appraisal process, making it possible for appraisals to be done consistently across all departments, on time (not 3 months late!), and with insight from multiple team members. Pros We love the multi-rater (360) feedback capability! Trakstar offers "coaching tips" which are pre-written feedback statements to help supervisors find the right way to convey their feedback. For supervisors who are new to doing appraisals, that removes some of the apprehension and gives them a big head start. Cons The set up takes some careful time and consideration, but that would be the case with any software we chose. Review Source VR Verified Reviewer Office & HR Manager Internet Used the software for: 2+ years ### "Great customer service, clean software. Somewhat confusing to use." December 7, 2017 5.0 Pros The customer service is great. The look and feel of the software is on point too. The company who makes the software is one we are glad to support. Cons Sometimes I find it difficult to navigate as an Admin. Luckily they have good customer service support when I do have questions. Review Source LC Lisa C. Director, HR Non-Profit Organization Management Used the software for: 2+ years ### "Great performance appraisal program" August 22, 2016 4.0 We are a small non-profit association with about 85 active employees. We use TrakStar for our annual performance appraisal program . Our program is designed to have every employee receive a review at the same time each year, rather than each year on their annual anniversary. We also have a 90-day initial review, and a 6-month informal review. Pros This software is relatively uncomplicated for the regular employee, especially since they have redesigned the appearance. Training on the system does not take long and there are several helpful videos to provide assistance to staff and administrators. I find it to be pretty intuitive. In most cases there are some options for customizing your performance appraisal and the cycle. They also have several opportunities for training of administrators through webinars (live and pre-recorded) and these are really useful. Cons I do wish there were more flexibility in customization and that it was easier to reach some of the relevant customer service videos; however, the customer service team (if you can reach them by phone) is very responsive and helpful. Review Source Response from Mitratech August 24, 2016 Hi Lisa, Such a nice, thoughtful review. You're using a lot of Trakstar, and that's awesome. I love that the videos have been helpful and that you've joined our webinars! We're re-designing our support site as we speak Will you let me know if you find things to be easier once we release the changes? We'd love your feedback. Thanks again, Julie Rieken NC Nancy C. HR Coordinator/Trackstar Manager Used the software for: ### "An Excellent Idea with some rough edges" March 22, 2016 4.0 Trakstar is an excellent idea. It allows employees and managers equal time in the appraisal process, which has been lacking in employee appraisal since the beginning of time. As a manager it is quite helpful for an employee to weigh in on their performance. Too often we have no idea how the employee sees their performance until we are having 'the talk'. Trakstar could be a little more user friendly, it is not always intuitive in the way it works and can be cumbersome for the administrator when trying to fix mistakes that managers make. It would be an excellent addition if the manager were not allowed to Archive for agencies that still rely on paper for the employees personnel files. we use the 'archive' button to indicate that the signed appraisal has been received in HR to signal that the process is complete. It would also be helpful if we could set up an agency wide appraisal two level system where the employee first gets a 6 month New Employee appraisal, and when archived Trakstar would auto generate the next appraisal in the Annual mode, instead of the 'new employee' mode again. The last thing I can think of now, is the period of time our annual appraisals encompass. Right now the auto generated Annual appraisals have a date parameter based on the employees date of hire, and that is good for some. However, we use a fixed date system based on our fiscal year, and each time a new appraisal is generated i have to go into Trakstar and 'fix' the dates to our parameters. Thanks for this excellent product; with just a couple of tweaks, it could be FANTASTIC! (for us) Review Source Response from Mitratech March 23, 2016 Hi Nancy, Thank you so much for taking the time to write us a review! We love that Trakstar allows both managers and employees the opportunity to contribute around performance. We'll also take your suggestion on archiving to heart. Fwiw, we designed the Archiving process to allow managers the discretion about when to share the content with the employee. Some like to do it in advance of the meeting, some afterwards - and we felt they should be the ones to decide. That said, we have heard your request. I can promise that we'll bring that forward at our next company-wide feature meeting. Last, some of the things you mention \*I think\* might be possible/solvable by design in Trakstar (fixed dates, 6 month to Annual.) I hope you won't mind if I have someone reach out to you? Thank you again, and feel free to connect with me directly if you'd like! Take care, Julie Kelly S. Operations and HR Used the software for: ### "Endlessly Customizable" March 21, 2016 5.0 Pros So far, this software has been endlessly customizable for how we want to use it to give our employees their semi-annual reviews. Trakstar's support team provided me, as an administrator, with a very good basis for how to use the system and they've been very responsive with all the questions I've had as we've utilized the software more and more. As we've been using it, we've changed how we originally thought we would use it for employees, and so far every single thing we've wanted to use it for it has been able to do either with changes I can make on the back end, or with changes the support team has been happy to help me do. Our employees appreciate a consistent review form to work from and they really like the goals section as a reminder of what their own personal goals and objectives are for what will take them to the next level as a member of our team. Review Source Response from Mitratech March 24, 2016 Hi Kelly, Thank you so much for your review! I love the title of your review, "Endlessly Customizable." Flexibility is one of the highlights of Trakstar - we want the system to match the needs of our customers! As time goes by and your needs evolve, we'll be pleased to help make any adjustments you made need. Kind regards, Julie Rieken P.S. Hello from all of us here at Trakstar. JE Jill E. HR Generalist Non-Profit Organization Management Used the software for: Less than 6 months ### "Trakstar: GREAT Track Record for Customer Service!" August 22, 2016 4.0 Our company was in need of a performance evaluation software that would be available online and easy enough for our professional but extremely busy (sometimes overwhelmed) staff to learn and use. We used to use the Excel sheets and we needed something that everyone could quickly "pick up" and implement. Fastrak was the most advantageous in meeting our company's needs due to the ease of adding goals, editing the staff list (in times of growth, promotions, turnover, etc.), adding measurements to assist in showing efforts and when goals (or portions of them) were met/completed, and provided reminders to those who neglected deadlines. The last item was essential to those who work in Human Resources and did not want to "badger" nor take responsibility of repeatedly reminding the busy and often traveling supervisors and employees who found it difficult to make time for this important effort. Pros I've had top-notch help from your reps who have answered my calls and answered my questions. Your company is also proactive in sharing information via frequent webinars. Matt Weissenborn was very helpful, articulate and professional in his presentation. I enjoy using the Measurement tools in the online software. Cons I wish there was a Guide for Administrators -- just as there is one called "Employee Guide" for users. It would take significantly less time to refer to one than to call or try to figure out something myself (trial/error). I would like a means to SEE the individual's goals without having to download to export. Review Source Response from Mitratech August 24, 2016 Hi Jill, Many thank for your review. Love to hear the things that have helped - like emails that helped keep things on track. Also, great to hear our support team has been top-notch. I love your ideas - so many good ones I won't repeat them here in my response, and I will promise to add them to our feature discussion board. As a company, we review every single suggestion to see patterns and try to improve. Thanks again! --Julie Rieken Nicholas H. Graduate Research Assistant Research Used the software for: 6-12 months ### "Timely Feedback for Employees" January 10, 2019 4.0 This software has made it possible for employees to take charge in viewing group goals and objectives, without having to go wait for their employer to reiterate these to them. I feel like it has made the workplace more efficient. Goal driven people are effective people. Pros I like that there is an option for peer-to-peer communication, as this could be a platform for constructive criticism. I also prefer this software because I am able to receive timely feedback from my employer, as well as see a list of employee goals so I'm always reminded what I'm working towards. Cons I wish that there was a means to do a mid-year review instead of just the set-up for a yearly review. I feel that mid-year or even quarterly reviews help to keep employees on track. Review Source MT Maree T. Human Resources Manager Used the software for: ### "TrakStar's Performance Rates Highly" August 31, 2010 4.0 Apart from the 'cons' noted above, the product is extremely well thought out, well researched, well supported and user friendly and I would definitely recommend it. Pros TrakStar mirrored our existing paper-based Performance Review process so was easy to 'sell' to our staff when it was first installed. The improvements over the years have made it even more user-friendly. Support is fantastic, and even though we are half-way around the world Glenn makes sure he answers my queries as promptly as he can - sometimes within an hour! Administratively, I really like the fact the system is so adaptable and easy to modify to meet the changing needs of our reviews. The reporting facility is also a bonus - I can report 'delinquents' to senior management and provide real-time information very quickly. The Promantek team listen to critiques and act on popular suggestions to make the system a better product. Cons There aren't many cons, I have enquired about having a page to list non-rateable items such as future aspirations, training needs, and barriers to improvement, and have been told these are on the development plan for future upgrades. Also our staff have said that the 1-5 rating system feels too restrictive, and that a 1-8 or 1-10 system may be more flexible. Personally I think 1-10 is too much, and a 1-7 rating system feels about right. I haven't enquired about this with Promantek so don't know if it can (or will) be changed or not. Review Source SB Susan B. Senior Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "TrakStar Review" June 11, 2020 5.0 It has helped to streamline our review process and we are fine-tuning it with each review cycle to reflect what we are really looking for in a review/performance management tool. Pros I find the layout of the software/site to be clean and pretty easy to maneuver around. Cons I find the software fairly easy to use - but I think it's more because I am one of the administrators and helped to customize it to our needs and the fact that I use it more often than other staff. We are still trying to get staff to use it more often (for notes, etc.) rather than once/twice a year when doing their reviews. Reason for choosing Trakstar Perform We liked the cleaner look and we felt it was more conducive to our needs Review Source GM Grigor M. Organisational Capability Manager Used the software for: ### "Trakstar - a solution that delivers results!" September 15, 2015 5.0 We were initially using Trakstar in one part of our business and then as we merged, we made the decision to expand its use across the entire organisation (approx. 1280 people) 12 months on, our leaders and team members now confirm they find the software easy to use and that Trakstar provides them a flexible tool, to support their regular development conversations. The flexibility within the system is great and people are able to tailor KPI's and measurements dependent on their roles and employment. Managers can monitor and track individual reports with ease and staff are telling us they are having more regular coaching and feedback sessions. Because we felt confident in the system, we made the decision to further extend our use of Trakstar and integrate our Competency Framework (via Job Families) into every persons appraisal. This has worked exceptionally well and we now have a reliable system that is flexible to our needs, easy to use and that aligns behaviors from Executive level through to team member level. Our end result is our people are using Trakstar to set realistic measurements and hold regular feedback conversations in support of personal development and business performance. The 'icing on the cake' has been the support from Trakstar staff. When we merged organisations we were naturally cautious as we discussed our needs. We need not have worried and the level of customer service can only be described as 'outstanding'. We would have no problems at all in recommending Trakstar as solution that delivers results - at all levels. Well done Trakstar and the team - you have delivered as promised! Review Source JB Jim B. HR Director Used the software for: ### "Customer Service Experience" March 28, 2016 4.0 Trakstar continues to be an impressive system. Not only is it very simple and logical (and I could write a review just on that), but Customer Service is quick with resolutions. I wanted to get more information when I downloaded reports from the Appraisal Screen and Lauren in Customer Service helped me understand the process right away, and then even offered to just quickly put something together on her end which met my needs. In the span of 30 seconds, she had updated a report with additional fields showing scoring which helped greatly. This is the kind of Customer Service that we all want with so many things... 1) phone is answered quickly, 2) Reps show genuine interest in understanding your situation, 3) They look to explain how you can fix this yourself so you better understand the system, and then offer to take care of it for you to make it easier for you at that moment. As a company we are still learning many things about Trakstar, but so far we are impressed with the product, implementation, and ease of use. Review Source Response from Mitratech April 6, 2016 Hi Jim, Just a note to thank you for your review of Trakstar! You've said many kind things, and we appreciate both your words and Basco as a customer. Feel free to reach out to me if there is anything you'd like for me to know or for us to improve upon. Kind regards, Julie Rieken JL Jonelle L. Human Resources Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I'm happy with TrakStar. " September 22, 2017 4.0 For the money, TrakStar meets my needs. Pros I have confidence in TrakStar and am happy with the customer support I have received. My managers have no problem accessing information and are happy with the review process. Cons I would like to have the abiity to write reports. I wish the org chart was more user friendly - for me it isn't really usable. Review Source Casey A. Human Resources Manager Used the software for: ### "Happy Customers!" March 21, 2016 4.0 We recently revamped our employee review process by making the switch to Trakstar. The implementation process was a bit lengthy in the beginning but this has turned out to be the perfect platform for our firm. The system is easy to use. The ability to customize the software to meet our needs has been a big plus. Customer support has always been very responsive and helpful. We are very happy with Trakstar! Review Source Response from Mitratech March 24, 2016 Hi Casey, I love the title of your review, "Happy Customers!" Thank you for saying so. We're glad you are up and running and as you work more with Trakstar, please know we're here to help tweak things like timing, forms, whatever, if you need it. Thanks again! Cheers, Julie Rieken KG Kate G. Director of HR Transportation/Trucking/Railroad Used the software for: 2+ years ### "Trakstar review" August 22, 2016 3.0 We haven't had the best experience. Customer service isn't really easily accessible, everything is learn--on-your-own and when the system was updated, we lost a lot of dated information about the usage of our system, which was critical. We are still under-utilizing it and it's extremely hard to navigate. Pros All in one place. Cons No personal customer service - always on the phone and remotely located. Also seems to offer features we don't know how to use, often has errors (dates are wrong) and it's not easy to make changes. Review Source Response from Mitratech August 24, 2016 Hi Kate, I'm so sorry you haven't had the best experience. I'd love to hear more about what we can do to improve and get your honest, direct feedback. I'll be reaching out. Thanks, Julie Rieken MP Melissa P. VP - Director of Human Resources Banking Used the software for: 2+ years ### "Trakstar is the BEST!" August 22, 2016 5.0 I have been utilizing Trakstar for the past 5 years and as an organization we have grown that this tool just seems to get better & better. I can't imagine having to do paper performance appraisals ever again. I love the notes taking feature (which we use year round) and the flexibility to design your own form, rating scale and approval paths. Pros Easy to use (administratively and as a user). Cons Reporting could be a bit better, but it meets the needs. Review Source Response from Mitratech August 23, 2016 Hi Melissa, Thank you for the great review and for noticing all of the improvements we've been working on at Trakstar. Just so you know, we are working on some new reports in 2017, too! Again, thank you. --Julie Rieken AC Aaron C. HR Supervisor Used the software for: ### "Trakstar's performance appraisal software has been a very positive addition to Jackson Energy Author" February 9, 2016 4.0 Some of the pros include more efficiency in the overall assessment process, greater control and oversight from HR, enhanced reporting features, ease of use, and electronic storage of historical data. A con would be the need for enhancements to some of the administrator's functions. It would be a great enhancement for the administrator to be able to select an employee's name from the Appraisal icon and then see the appraisal currently being scored. Also, when running a rater bias report you can see the scores for all direct reports to a supervisor, but when you select 'View Appraisal' it only provides a blank copy of the appraisal without notes or scores. Another con is when an approver declines an assessment the programs requests a note and then the note is then placed in the 'Send for Approval' section. The note would be more easily found if it was viewable when entering the Workshop screen. Overall, we have been very pleased with the Trakstar program, but additional enhancements are always welcomed. Review Source Response from Mitratech February 9, 2016 Hi Aaron, Thanks for your review of Trakstar and your great suggestions. It's wonderful to know the things our customer find useful. We have a quarterly gathering where all employees can suggest features. We promise to bring your ideas to the table for future improvements. Thanks again, Julie SR Sara R. Human Resources Generalist Architecture & Planning Used the software for: Less than 6 months ### "Great customer service" August 22, 2016 4.0 Great customer service through live demo to implementation and going live in Trakstar. Deadlines given were met and when a last minute change after going live was needed, customer service was able to get the mass edit uploaded before the time we were originally told so we were able to get back on track quicker than expected. That was greatly appreciated! Pros Easy to use, great format that is familiar to most everyone due to social media, employee folder having the ability to contain a multitude of uploaded files including past reviews prior to the electronic system. Cons Employee acknowledgement of appraisal does not actually show an electronic signature on the printed appraisal so unless the employee manually signs the appraisal it is difficult to show an employee acknowledged their appraisal for HR documentation purposes. Review Source Response from Mitratech August 24, 2016 Hi Sara, I love the title of your review, "Great Customer Service." Thank you. It's a point of pride for us to hire high EQ, high empathy people who can connect and understand the needs of others. I'm glad that has been your experience. Good feedback on the employee acknowledgement. I promise to add your thoughts to our feature discussion board. We consider every single thing we hear from customers and use the feedback to find patterns for improvement. Keep in touch and let us know how we help. Take care, Julie Rieken Similar Products Featured ## Related categories [360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.