# Page 3 | Trakstar Perform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Trakstar Perform the right Performance Management System solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/reviews --- Trakstar Perform 4.4 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Trakstar Perform ## Showing most helpful reviews Showing 51-75 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jonelle L. Human Resources Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I'm happy with TrakStar. " September 22, 2017 4.0 For the money, TrakStar meets my needs. Pros I have confidence in TrakStar and am happy with the customer support I have received. My managers have no problem accessing information and are happy with the review process. Cons I would like to have the abiity to write reports. I wish the org chart was more user friendly - for me it isn't really usable. Review Source RR Ron R. Human Resource Manager Used the software for: ### "Efficient and Effective Performance Appraisal Solution" October 26, 2009 4.0 Excellent! The ability to customize goals, factors and ratings is designed well. Pros \-The software program is very "user friendly." Our employees were able to "go live" with minimal training. -I decided to go with this performance management tool because of the unique ability to tailor it to our position-specific needs. It provides a common structure yet allows the competency design-differentiation necessary in each of our four distinctly different business units. -We have adopted this system at both exempt and non-exempt levels. -The program is not intimidating to those employees with little computer experience. Going live with TrackStar has actually helped some of our mature managers gain computer skills. -TrackStar technical support has never failed to respond when we needed them. -I researched and priced several other popular computer-based performance appraisal products, and undoubtedly, TrackStar is the most economical. We saved thousands of dollars going with TrackStar and are very happy with the system. Cons On occasion, the system has been slow due to heavy traffic. Lately we haven't had this problem. I think upgrades for capacity are managed pretty well now. Review Source Casey A. Human Resources Manager Used the software for: ### "Happy Customers!" March 21, 2016 4.0 We recently revamped our employee review process by making the switch to Trakstar. The implementation process was a bit lengthy in the beginning but this has turned out to be the perfect platform for our firm. The system is easy to use. The ability to customize the software to meet our needs has been a big plus. Customer support has always been very responsive and helpful. We are very happy with Trakstar! Review Source Response from Mitratech March 24, 2016 Hi Casey, I love the title of your review, "Happy Customers!" Thank you for saying so. We're glad you are up and running and as you work more with Trakstar, please know we're here to help tweak things like timing, forms, whatever, if you need it. Thanks again! Cheers, Julie Rieken SS Sabrina S. Founder/CEO - Senior Leader Advisor Management Consulting Used the software for: Less than 6 months ### "2018 Review - Consultant perspective " November 30, 2018 4.0 Implemented Trakstar as a Consultant across 2 companies with very different use-cases - interesting experience in getting 2 work with 2 firms where I play very different roles (Firm 1: acting as Administrator and Manager - latter of which necessitates a lot of changes as I cannot be the de facto Manager; Firm 2: there will be Managers taking over the actual role, Goals and Notes will be used, etc.) Pros Flexibility to be rolled out for HR internal and consultants working on Human Capital initiative Pricing model when considering getting multi-rater feedback from external sources Mix between preset competencies and allowance to customize Relatively user-friendly compared to other products Flexibility in turning on/off features My rep and the experience of the support team Cons a lot of hidden layers in compiling review forms the initial set up where nobody talks to you before you upload that excel spreadsheet outlining the cohort groups - this was confusing at best and was the first touch-point with Trakstar - even if you attach a quick recording being a bit more granular on what is required there lack of easy tracking capabilities of people completing reviews (as you get close to deadline and need to cat-herd individuals) reporting is bit complex (that could just be me though) would be great to get some guidance on resourcing this platform for perhaps a few different use cases Review Source KG Kate G. Director of HR Transportation/Trucking/Railroad Used the software for: 2+ years ### "Trakstar review" August 22, 2016 3.0 We haven't had the best experience. Customer service isn't really easily accessible, everything is learn--on-your-own and when the system was updated, we lost a lot of dated information about the usage of our system, which was critical. We are still under-utilizing it and it's extremely hard to navigate. Pros All in one place. Cons No personal customer service - always on the phone and remotely located. Also seems to offer features we don't know how to use, often has errors (dates are wrong) and it's not easy to make changes. Review Source Response from Mitratech August 24, 2016 Hi Kate, I'm so sorry you haven't had the best experience. I'd love to hear more about what we can do to improve and get your honest, direct feedback. I'll be reaching out. Thanks, Julie Rieken Rebecca M. Content Developer Human Resources Used the software for: 6-12 months ### "Simple, not overly-complicated interface, encourages participation" August 3, 2018 5.0 Easy and fun to use, encourages MUCH more participation than any previous appraisal software I have used (which is usually associated with dread). Pros This software encourages you to input updates on your progress every month. This is an EXTREMELY valuable reminder because then you aren't racking your brain at the end of the year trying to remember your accomplishments. You can keep track of them year-round, and when your appraisal is due, the hard part is pretty much done. This helped a lot even for my 90-day appraisal. It breaks everything out among several competencies and it is a very user-friendly, dynamic interface that is kinda fun to use. Cons To be honest I cannot think of any criticism for this software. Review Source BW Bill W. Administrator Used the software for: 2+ years ### "Easy to make changes to formats" December 8, 2017 5.0 Pros Generally easy to use and the support is wonderful. I like using this software and the update email notifications are helpful. Cons Some things need support help to change and a few better reports needed. Additional customizable reports would be helpful Review Source VR Verified Reviewer Marketing Strategy & Operations Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy-to-use Performance Tracking Software" May 7, 2019 5.0 Trakstar has been a very easy to use and interactive performance software. As a regular user (non-manager), I find it comprehensive enough to track all my goals and tasks but simple enough to update on an ongoing basis. My favorite aspect is the notes feature, which lets me add notes to my goals at any time, so that when I do my review at the end of the year I already have notes to reference. I can also share my notes with my manager, so she can see my progress. Pros very user friendly, lots of features, interactive feedback - can take notes on tasks at any time that can be shared with managers, can keep track of progress on goals in real time Cons sometimes while updating notes/goals the appraisal doesn't update immediately, but after logging out and back in again everything was correct Review Source MP Melissa P. VP - Director of Human Resources Banking Used the software for: 2+ years ### "Trakstar is the BEST!" August 22, 2016 5.0 I have been utilizing Trakstar for the past 5 years and as an organization we have grown that this tool just seems to get better & better. I can't imagine having to do paper performance appraisals ever again. I love the notes taking feature (which we use year round) and the flexibility to design your own form, rating scale and approval paths. Pros Easy to use (administratively and as a user). Cons Reporting could be a bit better, but it meets the needs. Review Source Response from Mitratech August 23, 2016 Hi Melissa, Thank you for the great review and for noticing all of the improvements we've been working on at Trakstar. Just so you know, we are working on some new reports in 2017, too! Again, thank you. --Julie Rieken AM Amy M. Client Manager Used the software for: ### "I am just setting up Trakstar in my organisation now but my first few experiences have been great!" March 21, 2016 4.0 We are just implementing Trakstar now so I have limited hands on experience with the product aside from uploading our users and having an initial 'play' in the system while we develop job descriptions and template plans etc. So far I am really enjoying the library of competencies which will help us develop our plans. I also am finding the set up of the email alerts etc. Being able to set up a template for a particular position is invaluable in our business but obviously the need to tailor is important and driven off coaching conversations. Trakstar is allowing us both the structure and the freedom to tailor which is great. If there could be the ability to tailor for each employee reminders for the managers that would be great. For example if we have an employee who requires fortnightly catch ups then being able to set up a reminder for that compared to his/her peer in the same 'position' but who needs only quarterly catch ups. Review Source Response from Mitratech March 24, 2016 Hi Amy, Thank you for your review! I'm glad you have had a good experience with Trakstar so far. We'd love to understand more about individual reminders. Trakstar has that ability - but before I say they can work for you, let's make sure we understand your requirements. I hope it will be okay if someone reaches out to you to learn more. Thanks again for your review! Kind regards, Julie Rieken AC Aaron C. HR Supervisor Used the software for: ### "Trakstar's performance appraisal software has been a very positive addition to Jackson Energy Author" February 9, 2016 4.0 Some of the pros include more efficiency in the overall assessment process, greater control and oversight from HR, enhanced reporting features, ease of use, and electronic storage of historical data. A con would be the need for enhancements to some of the administrator's functions. It would be a great enhancement for the administrator to be able to select an employee's name from the Appraisal icon and then see the appraisal currently being scored. Also, when running a rater bias report you can see the scores for all direct reports to a supervisor, but when you select 'View Appraisal' it only provides a blank copy of the appraisal without notes or scores. Another con is when an approver declines an assessment the programs requests a note and then the note is then placed in the 'Send for Approval' section. The note would be more easily found if it was viewable when entering the Workshop screen. Overall, we have been very pleased with the Trakstar program, but additional enhancements are always welcomed. Review Source Response from Mitratech February 9, 2016 Hi Aaron, Thanks for your review of Trakstar and your great suggestions. It's wonderful to know the things our customer find useful. We have a quarterly gathering where all employees can suggest features. We promise to bring your ideas to the table for future improvements. Thanks again, Julie KD Kim D. HR Advisor Used the software for: ### "Getting to a higher level with Trakstar!" March 23, 2016 4.0 We have been working with Trakstar for a few months now. In this first period, we ran a first cycle of appraisals. All went very well and on the moments we needed help our consultant was always there to help. The software is easy to use and our users are very fond of the possibilities. The scoring of the appraisals went smoothly and I, as an admin, was able to pitch in where needed to help and guide an appraisal through the system. We are however still struggling a bit with the process of adding personal goals in relations to the bigger organizational strategic targets; that process and the follow up of those personal goals could be made a little easier for the user. Next to that it would also be great if we could allow our users to see the (anonymous) feedback they've received in their own account. Long story short; Good software, great costumer service and still some room for improvement to stay on top of the game! Review Source Response from Mitratech March 23, 2016 Hi Kim, Thank you so much for the review! We love to hear that things have been going well, and I'm glad that you work with our Dutch reseller, Dries Vinke. He's great! We are actively working on improving the goals experience for our customers. We are excited to bring new ideas to the table, perhaps by year's end. Again, thank you! Kind regards, Julie Rieken SR Sara R. Human Resources Generalist Architecture & Planning Used the software for: Less than 6 months ### "Great customer service" August 22, 2016 4.0 Great customer service through live demo to implementation and going live in Trakstar. Deadlines given were met and when a last minute change after going live was needed, customer service was able to get the mass edit uploaded before the time we were originally told so we were able to get back on track quicker than expected. That was greatly appreciated! Pros Easy to use, great format that is familiar to most everyone due to social media, employee folder having the ability to contain a multitude of uploaded files including past reviews prior to the electronic system. Cons Employee acknowledgement of appraisal does not actually show an electronic signature on the printed appraisal so unless the employee manually signs the appraisal it is difficult to show an employee acknowledged their appraisal for HR documentation purposes. Review Source Response from Mitratech August 24, 2016 Hi Sara, I love the title of your review, "Great Customer Service." Thank you. It's a point of pride for us to hire high EQ, high empathy people who can connect and understand the needs of others. I'm glad that has been your experience. Good feedback on the employee acknowledgement. I promise to add your thoughts to our feature discussion board. We consider every single thing we hear from customers and use the feedback to find patterns for improvement. Keep in touch and let us know how we help. Take care, Julie Rieken AT Ariel T. HR Specialist Consumer Goods Used the software for: 1-2 years ### "Keeps me organized" August 22, 2016 4.0 Trakstar helps me stay organized with all of my 200+ reviews that are due throughout the year. It is very user-friendly for all skill levels. Review Source Response from Mitratech August 24, 2016 Hi Ariel, Yes, with 200+ reviews, I'm so glad you have a tool like Trakstar. Thanks for your great review and for being our customer. As your needs evolve, keep in touch so we can be helpful! Take care, Julie Rieken MG Michelle G. Hospital & Health Care Used the software for: 1-2 years ### "Trakstar is a Rockstar" August 22, 2016 5.0 The staff at Trakstar are always helpful with any problems or issues. They offer great tutorials and webinars and are prompt in responding to any questions. Review Source Response from Mitratech August 23, 2016 Hi Michelle, Thank you for a great review. I'm so glad you specifically called out the tutorials and webinars, and our staff. We are glad those resources have been helpful to you! Take care, Julie Rieken Marissa R. Technical Recruiter Consumer Goods Used the software for: 1-2 years ### "Worked Well at my Previous Company" February 6, 2019 4.0 Pros We used Trakstar for performance appraisal/reviews at my last company. It was very easy to use and painless for employees to submit their appraisals. Cons I'm not sure whether this was a setting that could be edited, but they sent out way too many emails to remind users to fill out their appraisals. I assume this could be changed, but the frequency was cumbersome in terms of cluttering up the inbox. Review Source KW Kelsi W. Human Resources Generalist Architecture & Planning Used the software for: 2+ years ### "User Friendly" August 22, 2016 5.0 I always have a great experience with Trakstar. The feedback from our managers and employees is always positive. Every time I call into their Customer Support, they are very friendly and I get the answer I need in a quick manner. Pros User Friendly. Cons We have not found the reporting to be useful for what we are looking for. Review Source Response from Mitratech August 24, 2016 Hi Kelsi, Thanks so much for the review. e appreciate it and I'm so glad our support has been helpful. As for reports, I would LOVE to know more about what would be useful...we're taking a look at reporting in 2017. Can you and I connect? Take care, Julie Rieken Beth T. Associate Director of Human Resources Higher Education Used the software for: 2+ years ### "PMPs Made Easy" October 15, 2019 5.0 The employees complain about performance management; but not about trakstar. I always separate the two. They like trakstar. I do a training called "Tips for Better Appraisals" and integrate the use of trakstar into it and how easy it is to ensure that you will get an excellent review if you utilize the great features availble in trakstar such as the notes and goal tracking. Pros Ease of use; customer service. The set-up is extremely easy; changing forms is easy. Cons Extra cost for the added features - succession planning Review Source SR Sharon R. HR Asst/Office Manager Used the software for: ### "From training to the day-to-day usage it has been a supremely an AWESOME tool!!" September 29, 2015 5.0 Wow! Not sure where to begin.....From training all the way to day-to-day usage, our experience has been smooth & seamless. Our trainer, Kalley Anderson was awesome! She was very knowledgeable of the product, she delivered the information in a simplistic manner, and equipped my manager and I with all we needed to use this product with finesse on a daily basis. In the few instances where I've needed to contact your support team, their response time was an issue and even then a quick email to Kalley gave me the urgent answer I needed quicker than your support team could provide it. Overall, I love this product and your staff has been amazing!!! Note.....customer service rating above should have been 4 stars due to delayed wait times from your support team/help desk but I scored you 5-stars because Kalley stood in the gap for your support team and made it happen!!! Review Source Response from Mitratech September 29, 2015 Sharon, Thanks so much for the review. I'm very glad Kalley was able to help you, and that your experience overall has been a good one. We'll keep an eye on wait times which are typically low, but some days can be busy! Again, thanks for the feedback and if there is anything we can do to help again, let us know. Kind regards, Julie Rieken, CEO, Trakstar KK Katie K. Payroll & HR Admin Banking Used the software for: Less than 6 months ### "Easy to use performance management system" October 30, 2019 4.0 Overall, I think it's a great system and so much better than the one we had before. As mentioned, it's easy to use and to navigate, and the customer service team is very quick to respond to any questions. As an administrator, I love being able to log in as others in order to see what they're seeing - it makes my life easier. Pros The best feature about this software is its ease of use. A few of our employees aren't very technologically-minded, and they have no problem navigating the system and completing their reviews. It's simple and straightforward and offers a lot of flexibility. Cons We're just starting to use the Goals portion of the software, and, as a company, we're a bit on the conservative side, and we'd rather not have the employees be able to create their own measurements. It's great to have that feature, but there should also be a way to turn it off if we don't want it. Alternatives considered [Arcoro](https://www.capterra.com/p/82529/arcoro/)[PerformYard](https://www.capterra.com/p/155747/PerformYard-Talent/)[Namely](https://www.capterra.com/p/143606/Namely/)[Performance Pro](https://www.capterra.com/p/24829/Performance-Pro/)[Threads Culture](https://www.capterra.com/p/146778/Threads/) Reason for choosing Trakstar Perform We had a focus group which helped us review and research the different products, and they liked Trakstar the best. Review Source PG Patricia G. Sr. Human Resources Manager Used the software for: ### "Annual Evaluation" March 23, 2016 4.0 Pros: The Trakstar system is an excellent user-friendly, cost-conscious, evaluation system. The software is extremely easy to navigate, both from an administrator and user perspective. The support training videos and learning bytes are excellent resources for administrators and users. Cons: Export of organizational charts, all or nothing contributor option, retention of historical approval/rejection comments, and the lack of an option to capture all goals entered by all Supervisors and Employees for the current evaluation period Review Source Response from Mitratech March 23, 2016 Hi Patricia, Thank you so much for your review! We appreciate hearing both the pros and cons of our software. We think the short videos are really helpful for users, too, and the web usage stats suggest people like them. On the cons: you're totally right about printing the org chart. It's a hard technical problem to solve with large organizations - big org charts, fonts too small and a printable page. As for the other things you've mentioned, I like your suggestions and can promise we'll bring them forward to the next feature request meeting we hold company wide. Thank you for your feedback and your review, and for being a Trakstar customer. Take care, Julie Rieken BM Bryce M. HR Generalist Machinery Used the software for: Less than 6 months ### "Good for reviews " June 10, 2022 4.0 Pros It's very easy to manage the employees in the system Cons Navigating the different options for contacting employees is complicated Review Source SU Stephanie U. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Great Evaluation Tool" August 24, 2016 5.0 We were looking for a product that gave us flexibility in the questions we asked and an easy way to score them. We also wanted to have anonymous feedback from other employees. The Trakstar product provides a solution for all our needs. Pros Ease of use, flexibility Cons None Review Source Response from Mitratech August 24, 2016 Hi Stephanie, Wow. What a nice review. We appreciate it. I'm so glad Trakstar helped you with questions, easy scoring, and feedback. It's great to hear. I'm also glad the segmented training worked for your group. We try to deliver based on individual customer needs, and it seemed that that came through. Remember that our support is unlimited and if you need more trainings or help, we'll deliver. And, and your needs evolve, we can assist. Thanks again, Julie Rieken Brie R. Technical Merchant Services Financial Services Used the software for: Less than 6 months ### "User Friendly Software for Performance Appraisal" December 26, 2018 5.0 Pros I love that the accountability of my performance is in my hands - I can leave notes about wins I've had throughout the year to give my supervisor a look at my accomplishments. It makes reviewing a year more memorable rather than trying to remember how I contributed. It's also a win for company morale to be able to give and receive notes for other associates to describe a job well done that both that person and their supervisor can see. Cons I haven't run into anything so far that I like the least! Review Source BB Brooke B. Graphic Designer Used the software for: ### "Simple user interface, does what it's supposed to" April 10, 2018 5.0 Pros I like how it saves all my work. I've had a few times where my computer crashed, but I always come back to all my information. User interface is nice and it's pretty easy to learn. Cons I wish there was a bit more customization from a user standpoint. Set up was a bit time consuming too. Overall, I'm excited to have Trakstar at my company. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.