# Page 5 | Trakstar Perform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Trakstar Perform the right Performance Management System solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/reviews --- Trakstar Perform 4.4 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Trakstar Perform ## Showing most helpful reviews Showing 101-125 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Jennifer N. Human Resources Manager Used the software for: ### "Customer Support Call" February 10, 2016 5.0 The most telling piece of evidence I can offer about Trakstar's performance and user-friendliness is the lack of questions and problems that our supervisors and managers experience. I can easily train a new manager to use the system, and those that have used it before rarely have a question or concern. When we began our relationship with Trakstar, Julie Reiken was an integral part of our conversion process. I've had very few questions for the customer support team over the past few years because of the ease of use of Trakstar, but Julie has always made herself available and has been able to assist me with anything that comes up. She is a joy to work with, and we could not be happier with Trakstar! Review Source Response from Mitratech February 10, 2016 Hi Jennifer, Just a note to thank you for your kind words. Might be a little odd that I'm the one who responds to these reviews, but I can say it's been our pleasure to work with you, too. If we can continue to help in any way, please reach out so we can return the kindness. Thanks again! --Julie DK Drithal K. Project Manager & HR Management Consulting Used the software for: 1-2 years ### "Tracking Performance " August 22, 2016 4.0 Users seem to find it the tool easy to navigate. training has been good since the purchase of the tool. , Rene, the account Rep has been very helpful to date. It would be great if the tool could include performance management - e.g. template for verbal performance guidance, written warnings, etc. to help track for HR history Pros the rating system and tracking of goals Cons admin usability is still confusing at times, to many steps to remember Review Source Response from Mitratech August 24, 2016 Hi Drithal, Thanks so much for your review and honest feedback. I'm so glad Renee has been helpful. We've love to help untangle the admin usabilty issue you mention. I agree, there are a lot of variables to consider. Our support is unlimited and anything we can do to help would be our pleasure. Have you considered attending an Admin Housekeeping webinar? Those can be useful, perhaps. Anyway, I hope you won't mind if we reach out to you to learn about your experience and see how we can help. Thanks again, Julie Rieken NP Natasha P. Government Administration Used the software for: 6-12 months ### "Great software! " August 22, 2016 5.0 We recently started using Trakstar for our employee performance appraisals! It is very user friendly and we have received great feedback so far. Employees and supervisors are tracking their performance throughout the entire year. That is helpful when it comes to evaluations at the end of the year. So long for paper performance evaluations! Pros User friendly and tracks performance all-year round Cons We haven't encountered many setbacks in this software Review Source Response from Mitratech August 24, 2016 Hi Natasha, We love Cities! Thanks for being a Trakstar customer. I'm so glad the feedback has been positive. As you go further along, just reach out for whatever you need...trainings, etc. It's all included and we're here to help. Thanks so much. --Julie Rieken LS Lynda S. Human Resource Business Partner Used the software for: ### "Trakstar - The Progression in our Organisation" March 22, 2016 5.0 Trakstar has continued to be a tool of 'high value' to our organisation. We rolled it out across the entire organisation and we continue to increase its use and acceptance in a very 'noisy' software environment. The team at Trakstar have been consistent with their support, enthusiasm and contact and we are not able to fault the relationship and service. The system itself is flexible and the Trakstar team work hard to understand our needs and provide solutions to support them. If you have any doubt that Trakstar is a good system - our advice is to go ahead and make the move. Our guess is you won't look back! Review Source Response from Mitratech March 23, 2016 Hi Lynda, What a lovely review. You words made me so excited to read. Please, keep in touch and let us know things of importance to you and your organization, and feel free to connect with me directly. For anything that may come up, we'd be pleased to help along the way - trainings, form design or re-design, or any little thing we can do. Cheers, Julie Rieken JH Jennifer H. Director of Human Resources Used the software for: ### "TrakStar Performance Management System" September 27, 2010 5.0 I would recommend TrakStar as a high-quality performance management system. Pros TrakStar provides an easy-to-use platform with all of the features you need to create a true performance management system. Information is easily stored and passed between the various pieces of the system, from year-round performance notes, to easily update-able work plans, and a robust 360-degree performance appraisal process. For organizations who are trying to increase their goal alignment, TrakStar provides the functionality to allow you to do that from the top of your organization down to the lowest levels. It also is incredibly customizable. Cons Since the Promantek folks are always improving their product, we haven't had any "cons" that haven't been overcome with the next update of the system. Review Source JC Jennifer C. Used the software for: 2+ years ### "User and Manager friendly performance appraisals!" August 22, 2016 5.0 We've been using Trakstar for 2 years, the manager's like its functionality and our employees have a chance to add notes, as well as self-appraise. Pros Ease of use Review Source Response from Mitratech August 23, 2016 Hi Jennifer, So good to read your review. I also love the note-taking ability and the self-appraisal piece. Glad to hear you think it's user-friendly, too. As your needs evolve, we're here to help. Take care, Julie Rieken TD Tara D. HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Trakstar...to the Rescue!" August 22, 2016 5.0 I love the capability to add both public and private notes to accounts along with document uploads. Rather than wait until the end of the review period to think back over an entire year, our employees can add information all year long. This makes year-end review meetings run smoothly and efficiently taking less time due to all of the preparation. Pros Ease of use! Cons Ability to feed information into our HRIS Review Source Response from Mitratech August 24, 2016 Hi Tara, Thank you so much for your review. I remember when Victory became a Trakstar customer and we're so glad to have you. I love that reviews are running smoothly. Yes..adding info to your HRIS...I wish this was easier AND I hear you. Technically challenging, but I'll add this to our feature discussion board. Thanks again for the review! --Julie Rieken SS Steve S. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Best of the lot" March 19, 2019 5.0 1) automation of tasks that honestly were payroll driven vs manager. 2) goal setting and goal measurement. Pros Trackstar is HR based, meaning was created by folks with deep HR experience, vs a tech or software company that now sells their own solution. And it shows. We are just starting and thrilled with the detail and ease of use Cons Unsure yet and we have just come out of beta with out team Review Source PY Patty Y. Human Resources Coordinator Used the software for: ### "HR Coordinator of Performance Appraisal process" October 26, 2009 5.0 I would highly recommend this system. Pros The automation of our performance appraisal process allowed us to easily demonstrate compliance with our Joint Commission accreditation requirment that we strictly follow our policy of doing appraisals annually. We were easily able to load our job descriptions into the evaluation tool. The system allows self appraisal and has auto e-mail reminders at intervals for director and employees. Added benefits: Excellent customer support Great reporting capabilities It also has an enhancement to build on the appraisal of past performance and develop a plan for growth and improvement during the next year. Cons I have thought for several hours about what to enter in the Cons field and can.t think of anything. Review Source VW Victoria W. Deputy Director of HR Government Administration Used the software for: 2+ years ### "One stop review writing!" August 22, 2016 4.0 I love the ability to personalize the "factors" and the ease at which you can maneuver in the software program. As with any program, there's the program and then there's the human side that needs to be consistent with using what the program offers. So the program does deliver and it's up to the user to use the product for it's intended purpose and to it's fullest potential! Pros Simple to navigate for both the employee and the supervisor! Cons I feel the software program delivers what it promises! Review Source Response from Mitratech August 24, 2016 Hi Victoria, Your review just makes me smile. I'm so glad it is working for Jamestown S'Klallam. As your needs evolve, let's keep in touch and if you have ideas for improvement, I'd love to listen. Thanks again, Julie Rieken SY Sheree Y. Director of Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Trakstar for smaller non profit." August 22, 2016 4.0 Over all a good product. User friendly, and had nice features. I appreciate that they continue to look at ways to improve the system. Pros Competency based listing and goal setting options are nice. Users find it easy to move through the system. Cons Organizational chart is not user friendly for our size organization (90 employees). The system could benefit from offering additional reports or slicing options. Review Source Response from Mitratech August 24, 2016 Hi Sheree, Thanks so much for your review! I love that you have noticed how we're trying to improve Trakstar. I love your ideas about adding additional reports. In fact, we're taking a special look at reports in 2017. Stay tuned! Thanks again, Julie Rieken AZ Asif Z. Leadership Development Manager Used the software for: ### "Very intuitive. Need very little time to get used to " March 22, 2016 4.0 Mostly pros - User-friendly, intuitive, fast and easy to modify. Love the feature that it saves the data automatically and you can always go back and retrieve any of the abandoned content. Not to mention EXCELLENT customer service. They really feel like partners, not vendors. The biggest con is from administrator perspective that it does not provide he data in "ready-to-use" format. Ability to use side by side appraisal scores for several years will make life so much easier Review Source Response from Mitratech March 23, 2016 Hi Asif, Thank you so much for your review of Trakstar! We appreciate Calgary Coop as a customer. I love that you feel like we're your partners. That's so nice to hear. Also, I LOVE your suggestion to see appraisal scores side-by-side. I can't promise what features we bring forward, but I really like this idea and we will bring it forward to our next company-wide feature meeting. Thank you for mentioning this. Again, thanks. Take care, Julie Rieken BM Brianna M. Talent and Culture Evangelist Used the software for: 1-2 years ### "Great Product" August 22, 2016 4.0 I am currently the admin for my company, and Trickstar is pretty simple to navigate and design company surveys for departments or individually for a team member. Pros Like that you can customize the survey for each department. Review Source Response from Mitratech August 24, 2016 Hi Brianna, Thank you so much for the review. I love that you've found Trakstar pretty simple to navigate. As you need us, please call our support to help with anything you might encounter. Our support team is our finest asset. Thanks again, Julie Rieken MW Mark W. VP, Services Consumer Services Used the software for: 2+ years ### "I like it but could be more flexible " September 2, 2016 4.0 I have enjoyed using the product and find it to be a huge improvement to emailing work templates around. Pros That everything is kept in one place. That I can easily incorporate other peoples feedback directly Cons Either as a manager of managers or just a manager I do not think my access to completed reviews is very good. Review Source Response from Mitratech September 2, 2016 Hi Mark, Thank you so much for your review of Trakstar. I'd love that everything is kept in one place, too, and you are right, email reminders are very helpful. I'd love to hear what kind of flexibility you might like to see. Will you send me an email outside of Capterra? Customer feedback is how we design and improve. Thank you again! --Julie JC Janice C. VP HR Used the software for: ### "Flexible, Fast System, with Top Notch Customer Service!" December 24, 2015 4.0 The Trakstar system is an overall great performance management tool for single and multi-rater reviews. It is flexible based on the need and we were able to set up a somewhat complex group with the support of the customer service manager assigned to our account. The customer service is top notch, fast, reliable, and efficient. They guide you in the right direction, and will offer specific responses to questions which is appreciated when dealing with VIP level reviewers. I would recommend this product to an organization that wants to utilize web-based systems for tracking performance, goals, and with notifications to stay on track in a timely manager. It is flexible and effective depending on your needs. For a general all-staff evaluation process, it is a fairly straight forward set-up and if you don't have the time, they will do most of it for you at minimal cost. Once the system is set up, it is user-friendly. Review Source VR Verified Reviewer Marketing Analyst Internet Used the software for: 1-2 years ### "Good software for people who need to be organized, bad for those who already are on track" November 21, 2017 4.0 Pros Tracking goals, deadlines, measurements, etc. I like seeing what I put in months ago and marking off what I have completed Review Source EJ Eric J. President and CEO Used the software for: ### "For almost a year" October 21, 2015 5.0 A little tough to set up in the beginning. When it was set up it worked fantastically. I shared with Matt that it immediately saved the company money by making it possible to shine a light on specifically hard to work with employees.. By doing both a self appraisal and a multi-rater appraisal, the employee(s) realized they needed to change their behaviors or leave. What's even better is we have all of this archived and now have set the bar in the company toward better teamwork. Next reviews will be much simpler. Review Source Response from Mitratech October 22, 2015 Hi Eric, Thanks for the review! I love that Trakstar has helped set the bar for better teamwork at your company and has helped save money. Yes, there can be many variables to consider when setting things up in the beginning, and the balance takes consideration. Sounds like you're all set now, and we're here to help anytime you need us. Again, thanks! Julie Rieken, Trakstar JB Judith B. HR Manager Used the software for: ### "Trakstar facilitates our appraisal cycle just as we want it to" March 22, 2016 5.0 Before implementing Trakstar in your organization you have to have a clear view of the way you want your appraisal cycle facilitated. There are so many possibilities with pros and cons and after implementing Trakstar it is not good for the employees if you make changes during the appraisal cycle. We have the luck in The Netherlands that a Dutch re-selller of the product helps us implementing the software, helps us with making choices and is able to answer all our questions. For the employees the software is easy to use and although we just started this year with Trakstar people are enthousiastic! Review Source Response from Mitratech March 23, 2016 Hello Judith, Thank you for your review! You are correct, it is good to know how you might envision your appraisal cycle. There are many ways to customize Trakstar. I'm so glad you work with our Dutch reseller, Dries Vinke. He's amazing. Again, thank you. Kind regards, Julie Rieken Jeremiah D. Sales Consultant, Partnership Development Marketing and Advertising Used the software for: 6-12 months ### "A new wrinkle in performance reviews" January 2, 2019 3.0 Pros I really like the ability to comment (encourage) other people in your organization so that peer feedback can be utilized in annual performance reviews. Cons I really wish that there was an easier way to create entires via responding to automated email reminders. Review Source JA Jeremy A. Founder Used the software for: ### "We've been using Trakstar for 5 months and it's changing the way we do performance reviews!" March 21, 2016 5.0 At 15 employees, our old google spreadsheet performance evaluation process was getting cumbersome. Implementing Trakstar has given us a framework to follow, and perhaps more importantly, has helped us greatly clarify expectations of our team members. The team knows more than ever what is expected of them and how to measure their progress and contributions. Trakstar has put us on the path towards more frequent employee evaluations, and a greater level of employee satisfaction now that we have a known, consistent process. Thanks Trakstar! Review Source Response from Mitratech March 23, 2016 Hi Jeremy, Thank you so much for your review! We appreciate it. We love that Trakstar can help change the way performance reviews are done, for the better. As things continue to evolve, if you need changes or adjustments to timing, forms, emails...anything, please let us know. We're happy to help. Kind regards, Julie EF Elizabeth F. Controller Education Management Used the software for: 1-2 years ### "Trakstar Review" August 22, 2016 4.0 Trakstar has been a great add to our organization. It ensures performance evaluations are completed in a timely manner and none are missed. Review Source Response from Mitratech August 24, 2016 Hi Elizabeth, Thank you very much for your review of Trakstar. We genuinely appreciate it. I love that evals are completed on time and none are missed. That's a big deal. As your needs evolve, we're here to help and it's our pleasure to do so. Thanks again, Julie Rieken VP Vlasta P. HR Specialist Retail Used the software for: 6-12 months ### "Review for TrakStar" September 18, 2016 5.0 I have been using and training our employees on TrakStar. We have 60 employees in one of our many branches. Pros I like the easy navigation in TrakStar. I think everything is pretty self explanatory. I like that managers can ask for feedback from other employees, as we are using that function a lot at my current work. Cons I don't like that you can't carry over only some specifics goal. When there is an option for managers -would you like to carry over the goals to next appraisal... What if I would like to carry over only one of my 3 or 4 goals? Review Source Response from Mitratech September 19, 2016 Hi Vlasta, Thank you so much for your review of Trakstar. We appreciate the positive feedback. Also, I love your suggestion on the way we could handle goals. We've bee looking at ways to make that experience even better, and your suggestion makes sense. I can't promise features, but I can promise we'll take your idea through the development cycle. Thank you! Kind regards, Julie Rieken JK Jolanda K. Office Manager/HR Used the software for: ### "Trakstar works great for our company. All our employees work with Trakstar." March 22, 2016 5.0 After a brief introduction alle employees were able to work with Trakstar. It is great that during the year comments can be made by both employee and manager. This makes the final appraisal much easier. The fact that we can archive each appraisal in the system works great for us, we have less paper appraisals and this makes is easier to check former appraisals. The reminder emails help both employee and manager to use Trakstar and make sure that appraisals will be finished in time. For our company Trakstar is a very good solution. Review Source Response from Mitratech March 23, 2016 Hi Jolanda, Thank you so much for the review! We love to hear which features our customers find useful, and you've listed quite a few of them. Also, we're pleased you are working with our Dutch reseller, Dries Vinke. He's fantastic. Please feel free to keep in touch with me directly as well. Cheers, Julie Rieken NS Naree S. HR Generalist Used the software for: ### "Great Product with OUTSTANDING Service" March 22, 2016 5.0 We have been using Trakstar for a year and initial reviews from employees have been awesome! The software is so intuitive and customizable and the customer service is above and beyond. We are looking forward to rolling out more of the advance features to users in the near future. Review Source Response from Mitratech March 23, 2016 Hi Naree, Thank you so much for the all-caps "Outstanding" service comment! I keep seeing customer service as a thread in many reviews. We try very hard to hire really smart, highly empathetic people who love working with customers. I'm glad that's been your experience. We have many exciting new features to look forward to this year, and a new user interface we'll release shortly. We hope our customers will love it. As things come up in the future, please feel free to connect with us. We're happy to listen and help. Take care, Julie Rieken HF Heather F. Human Resources Coordinator Used the software for: ### "Customizable to Meet Your Company Needs" January 25, 2016 5.0 As a staffing agency, our employee's job duties are not traditional. Trakstar gave me the freedom to create a performance evaluations with our specific duties and responsibilities. I have yet to find something that is not customizable. Even with the full customization, the system is easy to use. Trakstar did a great job getting me starting and walking me through the entire process. Trakstar even gives you the option to have your manager and employee training recorded for future additions to your team. This will save me time and allow the employee flexibility. Our employees are excited about the new system and the ease of us. This system will take our evaluation process to the next level! Review Source Response from Mitratech January 25, 2016 Heather, thank you! We appreciate your review and are here to help if you need to adjust anything along the way. Take care, Julie Rieken Talk to a Capterra advisor for free and get results within 15 minutes.