# Page 6 | Trakstar Perform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Trakstar Perform the right Performance Management System solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/reviews --- Trakstar Perform 4.4 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Trakstar Perform ## Showing most helpful reviews Showing 126-150 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Sophie L. Human Resource Manager Used the software for: ### "TrakStar - the best performance management program on the market today!" March 31, 2011 5.0 I highly recommend this program for any company that is looking at having an on-line performance management system that their employees and managers will find easy to use and adaptable to their goals/objectives. The ability to update one's progress during the year is a huge PLUS. This system makes the "annual review" a task one looks forward to completing. Pros 1.TrakStar is the only performance management software program on the market that will meet all of your expectations. 2.Easy to use 3.Adapts easily to your performance criteria 4. Coaching tips 6. Employee/Manager "How to" videos 7.Outstanding support staff 8.Cost effective Cons Nothing. I researched many programs and only TrakStar could meet all of our criteria. Review Source AF Amy F. HR Specialist Used the software for: ### "We have used it for 3 years" March 17, 2016 4.0 Pulling reports and tracking where employees and/or supervisors are at in the scoring phase is much appreciated. Wish there was a report you could run to see quickly and easily how many supervisors are taking notes throughout the year. Position templates are great. Wish there was a way you could update verbiage of a competency to only affect future appraisals and not the current active appraisal. Review Source Response from Mitratech March 17, 2016 Hi Amy, Thank you for your review of Trakstar! We also love receiving customer suggestions, and consider \*every single one\* as we build features. While I can't guarantee we can build each feature our customers request, I can promise we all consider every one that comes through. Thank you again, and please let us know if there is more we can do to help you be successful - fresh trainings, etc. Kind regards, Julie Rieken DB Danielle B. Information Technology and Services Used the software for: 2+ years ### "Trakstar Customer Service" August 22, 2016 4.0 Excellent customer service! Support team is always available and very helpful. You can customize forms. Pros Very customizable and the support team is always willing to help. Tons of helpful trainings, webinars, and documentation. Cons Could be easier to use - create forms, etc. Review Source Response from Mitratech August 23, 2016 Hi Danielle, Thanks so much for the review! We are big fans of SunGard. I'm glad our support team has been helpful. You're right about creating forms. So many options, different levels of visibility, variations...it can be a lot. We always enjoy helping and are happy to do it. Take care, Julie Rieken KT Katie T. HR Generalist Used the software for: ### "2015 EOY Performance Review" March 22, 2016 4.0 Workflow was easy for employees to understand. Only downside is we wanted to do a separate workflow for 360 feedback after EOY reviews and it wasn't apparently easy to set up a separate workflow at a different time period. That would be something to work on setting up. Review Source Response from Mitratech March 23, 2016 Hi Katie, Thank you so much for your review! I'm glad to know the workflow was easy for employees to understand. On the separate workflow for 360 feedback after EOY reviews...we'd like to know more about what you might be looking for, but this is something that can be set up in Trakstar. No extra charge, just a little time talking to Customer Experience to get things set up. I hope you won't mind if I ask Customer Experience to reach out to you to make sure we understand your requirements, but I'm optimistic. :-) Take care, Julie Rieken LH Laura H. HR Director Used the software for: 1-2 years ### "We love TrakStar. It's a great system." December 7, 2017 5.0 Automation! Pros It's super easy to use, you don't need a lot of training. There is a lot of flexibility. Visually it is easy to use. Cons There needs to be an app. We have many employees that don't use computers. I wish I could switch out the templates on a bulk edit basis for positions by category. Review Source MA Melissa A. HR Manager Used the software for: ### "Our first year of Trakstar" March 21, 2016 4.0 Overall the feedback has been positive. Managers find the process to be easier than our previous paper review. The online platform is easy to log in to and we love the notes feature. The prompts help me through out the year. I'd like the goals section to be more extensive and the core competencies to be structured different. Review Source Response from Mitratech March 24, 2016 Hi Melissa, Thank you for your review! I love that the feedback, overall, has been positive. Notes are great, right? I'd love to know more about your thoughts on goals and core competencies. We're working towards an improved goals experience within the next year, and I'm interested in your thoughts on core competencies. I hope it's okay if we reach out to you to learn more. We genuinely need and want customer feedback - it's where we get our best ideas. Thanks again, Julie Rieken SF Sara F. Information Technology and Services Used the software for: 1-2 years ### "Appraisals Done Right" August 22, 2016 4.0 Trakstar offers a great system for managing employee performance appraisals. The software is easy to navigate and user friendly. Review Source Response from Mitratech August 23, 2016 Hi Sara, Thank you so much for your review. We genuinely appreciate it and we're very thankful to have you as a customer! If there is anything we can do to make your experience with us five stars, let's talk! Kind regards, Julie Rieken TL Tricia L. Human Resources Coordinator Consumer Goods Used the software for: 1-2 years ### "Excellent Training" August 22, 2016 5.0 All the people I have dealt with at Trakstar have been exceptional. Right from training, to ongoing questions to understanding financial restraints due to downturn in our industry. Pros I like the ability to drill down in an org chart. Really captures the distribution of the work force. Cons I wish that I could do everything right from my own administrator area. Rather than have to log in as a user to complete some steps (ie: remove the requirement of employees needing to do their own evaluation). Review Source Response from Mitratech August 23, 2016 Hi Tricia, Great review, and excellent recommendations for improvement. I agree with you! We're continually improving Trakstar and I promise to add your thoughts to our discussion board. Again, thank you! Take care, Julie Rieken NC Nathan C. VP Used the software for: ### "Good" March 21, 2016 4.0 Has lots of good features, really easy to get started with the product. Wish it has more features, like being able to track time off requests, tracking sick and vacation time. Review Source Response from Mitratech March 24, 2016 Hi Nathan, Thanks for your review. I'm glad Trakstar has been good for you. You're right, we'd love more features like the ones you describe. Time tracking is a great ideaa. We're working on some things for this year like a new user interface and Succession Planning. How about this? I'll add your ideas to the list of feature requests we gather from customers, and bring them forward at our next company-wide feature request meeting that we hold twice a year? I can't promise we can build all requests, however, I can promise we'll bring them forward. Thank you again for your review! Kind regards, Julie Rieken SL Sheryle L. HR Generalist Used the software for: ### "Trakstar was easy to implement as far as this kind of software it beats Halogen hands down" March 22, 2016 4.0 For those who use the software often, Trakstar is easy to navigate. That being said, one manager is constantly behind in completing evaluations and complains the software does not save changes. On further investigation it does save changes, but the user simply has to log out and back in to see the changes. I like the customer service I have received in using Trakstar. Employees like to be able to make notes and keep track of progress with or without sharing that with their managers. Review Source Response from Mitratech March 23, 2016 Hi Sheryle, Thank you very much for your review of Trakstar. We genuinely appreciate it. Thanks for saying we beat Halogen. We respect our competition, and we also enjoy your comment. If we can ever be of additional assistance to help NuVista, it would be our pleasure to do so. Cheers, Julie BM Bonnie M. HR Generalist Used the software for: ### "I work with the system as an administrator but also as a user. " March 22, 2016 4.0 Pros - very easy for users, notes can be hidden from managers or visible so employees can track all year, employees can see manager comments throughout the year. Support is always kind when I ask questions...which is often Cons - sometimes there are a lot of steps as an administrator. Hard to find issues when it could be in so many different locations. Review Source Response from Mitratech March 23, 2016 Hi Bonnie, Thank you for your review! I'm so glad you are utilizing the notes feature and (imho) our excellent support team. You're right about complexities - employees, managers, timing, forms...there can be many elements at play with reviews. So, we try to balance that with our support team. Please feel free to reach out any time, and we'll continually work towards improving the interface. Thanks again! Julie Rieken VR Verified Reviewer System Analyst Wholesale Used the software for: Less than 6 months ### "Easy to Use - Simplify's Review Process" May 7, 2019 5.0 Pros Simplified out paper review process. Cut down on average times for employees, managers, and HR to perform reviews. Cons Goal setting could be a little bit better organized and full featured. Review Source BP Babette P. HR Representative Used the software for: ### "Quick and User Friendly System!" March 22, 2016 5.0 This is our organization's first year with Trakstar and the transition has been great. Our implementation team is fantastic and responsive to any questions that arise. Our employees appreciate systems that are quick and simple and Trakstar is just that. Since it's so user friendly it's a breeze to train and have staff members play around in the new system. We are very happy with our recent move to Trakstar. Review Source Response from Mitratech March 23, 2016 Hi Babette, Thank you so much for your review. We're thrilled to have the NPCA as a customer. Our team is a group our outdoor enthusiasts, and we appreciate the work you do. As you move forward with Trakstar, please let us know how we can help - trainings, reports, form design or re-design - anything to help keep things moving along well. Take care, Julie Rieken jM james M. Senior Analyst/Programmer Used the software for: ### "Good reliable Appraisal system" March 31, 2016 4.0 We like: the nice easy to use interface; the reliability; the company. We don't like how the goals system works as it doesn;t quite fit our requirements. We would rather set a global goal for the whole team in one go as opposed to on an individual basis. Review Source Response from Mitratech April 6, 2016 Hi James, Thanks for much for your review! So..on the goals piece. We are making some improvements to the workflow this year, and we're excited about the changes. Stay tuned. (Late this year. First, you'll see a new user interface in the next month.) Take care, Julie Rieken KC Kim C. HR Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Very adaptable to Companies needed" September 20, 2017 4.0 Pros We are able to make changes in program of how we want appraisals completed and with what parameters. We dont have to rely on others to do this for us Cons Learning curve can be a bit much, but customer service is awesome for training and being there via phone Review Source JP Jennifer P. Recruiter Computer Software Used the software for: 6-12 months ### "Not bad but not customizable" August 25, 2016 1.5 Pros it got the job done when we needed to do performance management. Cons They were not very accommodating to any custom alterations which was very frustrating. We were sold on the fact that this would be a customizable solution but this was not the case. Review Source JS Jennifer S. Human Resources Director Used the software for: ### "Trakstar is a great performance appraisal system!" July 16, 2015 5.0 Our company has used Trakstar for over a year and a half and are really happy with the system. The customer service is very helpful and speedy with setup or any technical difficulties that occur (not many do occur). I like the software as it is easy to use and it really is quite flexible and allows us to add and change our performance reviews as needed. You basically are given a blank slate with some traditional review options and you can create the review format that works best for your format. I especially like the ease of requesting multi-rater feedback (360 reviews) and also checking on the status of completed reviews as an Admin. The system supplies a few simple canned reports that are very helpful. Overall, its a great system to use for a business. Review Source TB Tracey B. Executive Administrator Consumer Goods Used the software for: 2+ years ### "Easy to customize" August 22, 2016 5.0 I found Trakstar easy to set up and easy to customize. Changes to the system as we go have been a cinch. Pros I like how easy Trakstar makes setting up an appraisal system that fits our company's culture. Cons Honestly, we haven't had any issues using the software to date. Review Source Response from Mitratech August 24, 2016 Hi Tracey, Your review is very much appreciated. Thank you! I'm glad you haven't encountered any issues. Thanks for mentioning the webinars, they are intended to help as they appear to have helped you, which is great! Thanks again, Julie Rieken ME Megan E. Quality Manager Used the software for: ### "Brilliant!" April 5, 2012 5.0 We would absolutely recommend Trakstar. It has made our appraisal system simple and efficient and the reporting software is brilliant. Thank you Pros We have recently purchased and commenced our Trakstar Performance appraisals for all of our staff. (We used to have the very time consuming, clumsy paper trail system) The staff at Trakstar were excellent!. They were supportive, informative and easily accessible even from the other side of the world. Our staff have now completed their annual performance appraisal and have embraced the day to day employee notes to track their ups and downs. Cons We have no problems. Review Source SM Stephanie M. Payroll/Benefits Manager Insurance Used the software for: 2+ years ### "Service oriented" August 22, 2016 5.0 Trakstar has been able to accommodate our requests and continue to provide exception customer service to our company. Pros Customizable for our company Cons It is hard to get our managers to update reviews since it has to be cancelled and resubmitted. Not so much a Trakstar issue but just a hurdle I've come across because of the extra steps. Review Source Response from Mitratech August 23, 2016 Hi Stephanie, Great to hear from you, and thanks for the review. :-) If I can help in any way, you know I'd love to do so. Take care, Julie Rieken KK Katherine K. Used the software for: ### "We had our annual review process" March 21, 2016 3.0 Pros: easy to use, easy to set up, easy to explain Cons: Not as customizable as we'd like (we'd love some flexibility in the goals, ability to perhaps add a 'survey' questionnaire). We wish there were editable instructions on each page for both managers and employees- instead, we had to direct them to an outside source. Overall, people thought it was easy to use and the reminder emails helped. Review Source Response from Mitratech March 24, 2016 Hi Katherine, Thank you so much for your review! We love to hear that Trakstar is easy to use and explain. You have some great ideas, and we \*might\* be able to help you with a survey questionnaire. First, I'd love to her more about your needs. I hope it's okay if we reach out to learn more. Thanks again for your review! Julie Rieken JD Jennifer D. Software Implementation Director Used the software for: ### "Excellent System - We love it!" August 31, 2010 5.0 After the several vendors we interviewed TrakStar had the best overall system, quality, and cost. Pros We love the system. It is so very easy to use and the staff have adjusted well to an electronic version of their appraisal system. We are on-time and compliant in so many areas, organized, and are now able to track and trend behaviors so we can train accordingly. TrakStar helps us keep our organization as healthy as healthy as our patients. We highly recommend this system. Cons I don't reallyl have any cons...if anything we could stremline the sync with our payroll system a bit more efficiently. Review Source SA Sonja A. Manager of Total Rewards Hospitality Used the software for: 2+ years ### "Manager Total Rewards" October 31, 2019 5.0 Consistency in reviews. Pros Super easy for the teammates to use the platform. Cons As an administrator, I reach out to support for help on set up and reports, only because I set it up annually. Reason for choosing Trakstar Perform Platform is simple and not complicated Review Source DJ Diane J. HR Specialist Used the software for: ### "Great, customizable and easy to use appraisal software " March 18, 2016 5.0 We've enjoyed Trakstar since 2012 and have had 5 years of reviews completed. Our supervisors find this software to be very user friendly. I had no trouble customizing Trakstar to fit our needs. Updates to this software have kept improving the performance appraisal and making it even better and easier to use. Customer service has been prompt in helping me with questions that I have had. We are a company of 68 employees and I would highly recommend this product. Review Source Response from Mitratech March 18, 2016 Hi Diane, Thank you so much for the review! We value NREMC and are so glad to know it's been valuable to your organization. As time goes by, if we can provide additional help or trainings to people, it's our pleasure to do so. Thanks again and take care, Julie KL Ken L. Director, HR Used the software for: ### "TrakStar has met all of our needs!" October 26, 2009 5.0 This product has always met my four requirements for software. Pros I wanted a product that was easy to use, was robust, had good support, and was low cost. TrakStar has met every one of those requirements. By the way, I do not usually do a product endorsement, but this product is so good I am willing to do so this one time. In the two years we have used TrakStar, it has always been able to do what we have wanted to do. Any time one of our 125 managers has asked if TrakStar could do something, the answer has always been "yes". Cons I have not had any issues with this software. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.