# Page 7 | Trakstar Perform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Trakstar Perform the right Performance Management System solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/reviews --- Trakstar Perform 4.4 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Trakstar Perform ## Showing most helpful reviews Showing 151-175 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NV Nannette V. Cluster Director of Human Resources Used the software for: ### "Trakstar Performance " March 23, 2016 4.0 \- the system is very user friendly - the system is easy to understand for both administrator and users - the system can be tailored to your needs - the reminders to keep track of your performance troughout the year are great they help you create a wider view and not a snapshot of time Review Source Response from Mitratech March 23, 2016 Hi Nannette, We appreciate your review very much. I really like your bullet points in the review. Two highlights that we strive for: user friendly and tailored to customer needs. I'm glad the things we strive for are things you noticed. We are so glad you work with our Dutch reseller, Dries Vinke. He is so helpful. Please feel free to keep in touch with us, we love hearing from all of our customers. Cheers, Julie Rieken KS Kelly S. HR Manager Used the software for: ### "My experience has mostly been with implementation as I am the administrator." April 12, 2016 5.0 The support and help from Lauren Fisk during set-up was awesome. She was always very patient, knowledgeable and organized. I think it has taken my managers a little bit to get used to the system, but I believe that is much more due to their desire to spend abut 3 minutes learning it! :) I love the email reminders I can set up and also the notes sections. As HR, every conversation I have with an employee or manager, I comment- add this to your Trakstar! Review Source Response from Mitratech April 12, 2016 Hi Kelly, I'm so glad you experience has been good with Trakstar! Lauren is fantastic, I'm glad you have had the opportunity to work with one another. As your needs grow and evolve, it's our pleasure to help. Thanks for the review! Cheers, Julie Rieken FS Fred S. Director, Human Resources Used the software for: ### "Excellent Program" February 10, 2012 5.0 I would recommed this program to all Human Resources departments and any company seeking a clear and comprehensive way to provide detailed and accurate performance feedback to their employees. Pros Easy to use Easy to train Excellent options to add data all year round Easy to explain to our employees and show information Easy to update add/delete employees Promantek support has been outstanding during the set up and with any questions after set up. Joe Dowd and Renee Kunce have been very professional, and continue to since the inception of our program. Cons Can not provide any cons at this time. Review Source MT M T. HR Used the software for: ### "Great company to work with " March 21, 2016 5.0 I have used Trakstar for 5 years. The product has continued to evolve and improve. The CEO is receptive to product feedback and enhancements and functionality has improved as a result. Product training is some of the best I have seen. There are still a few areas for improvement but overall Trakstar is very easy to use for administrators, managers and employees. I recommend the product. Review Source Response from Mitratech March 21, 2016 Hi M., Thanks so much for your review! We value Mediware as a customer. Your feedback has helped many customers as we consider product enhancements. Thanks again for your review, and we're here to help in any way to ensure your success - trainings, reports, form design, just let us know. Take care, Julie Rieken KM Katherine M. Project Coordinator Used the software for: ### "This is our first year using Trakstar for our semi-annual performance appraisals." March 21, 2016 4.0 This is the first version directly following years of a huge paper-wasting, headache-inducing review process. Everyone has been ecstatic to transition to a completely user friendly electronic version regardless of their feelings about performance appraisals in general. Management is especially excited about the reporting features. Review Source Response from Mitratech March 24, 2016 Hi Katherine, Thank you so much for your review! I can't help but smile as you describe (with colorful adjectives) the paper review process. We're so glad to have Harris & Sloan as a customer and that we've found each other. Feel free to reach out after your first round if we can be of any help - reports, adjustments, whatever you may need! Take care, Julie Rieken LB Linda B. Director of Activities Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding Software!" June 27, 2019 5.0 Pros This Software is extremely user friendly and expertly designed. Very well thought out. So easy to navigate through. Cons Nothing. It is fabulous! Every aspect of this program is easy to use. Review Source KN Kelly N. Support Services Manager Used the software for: ### "We have just completed the first 6 month review, overall the system seems easy for staff and manager" March 22, 2016 3.0 It would be good to see Trakstar bring out modules that can be added to this i.e. in the way of professional development and training software so the information is all in one place. Review Source Response from Mitratech March 23, 2016 Hi Kelly, Thank you so much for your review. We love hearing that the first round of reviews went well. If we can help in any way to ensure the second round is a success, please ask. Modules: yes! We're working on system-wide improvements and we hear you. The first thing you'll see from us is an all-new user interface. It's modern and friendly. Then, we move on to some new features to round out the year. Thanks for being a Trakstar customer and for taking the time to write to us! Take care, Julie Rieken CL Carolyn L. Director, HR Used the software for: ### "I have never used a computer based appraisal app before and this experience has been great." March 21, 2016 4.0 In HR we input the information to setup the employee accounts. This process is very simple and easy to complete. It took us some time to figure out how to use the ad hoc review for our 90 day evaluation but that is all worked out. I like that employees are reminded at regular intervals to complete appraisals and multi-rater information. We have participated in webinars presented by Trakstar and they have great information. I really like this program and would recommend it Review Source Response from Mitratech March 24, 2016 Hi Carolyn, Thanks so much for your review! I love that your first computer based app experience (with us) has been good. As time goes by, we'll keep close and help in any way we can. Thanks again! Julie Rieken MB Meron B. Director of HR Education Management Used the software for: 6-12 months ### "Great Performance Tracking Tool " August 22, 2016 5.0 We are a small company that needed something to help us track performance and this has been great. It's easy to use for managers and employees. It helps track in real time while also being useful to track 90 day as well as annual reviews. Review Source Response from Mitratech August 24, 2016 Hi Meron, I love that Trakstar has helped you track performance for both 90 day and annual reviews. Keep in touch as your needs evolve and we'll be happy to adjust as needed. Thanks again, Julie Rieken AH AJ H. Principal Used the software for: ### "Trakstar - a full featured tool to support your staff reviews" March 30, 2016 5.0 Trakstar has been a key component of our review process for the past several years. It provides a pretty robust and full featured tool to facilitate staff reviews. Allows for solicitation of feedback from others, both inside and outside the company. Most everything about the tool is pretty good. Areas of improvement would be some additional HR focused reporting that would easily allow you to see the stages of various reviews and who needs to do what in what timeframe. Review Source Response from Mitratech April 6, 2016 Hi AJ, Thank you for your review of Trakstar! We appreciate it and your suggestions are good ones as well. We're working on some things for this year, and hope they'll benefit you and others. Thanks again, Julie Rieken LB Lisa B. Human Resources Manager Used the software for: ### "Great customer service - thanks to Lauren Fish" July 8, 2015 4.0 I am new to using Trakstar, as have recently joined a new organisation. I have come in at the busiest time of the year re: appraisals and staff are looking to me for guidance on how to use it ... hence my dilemma. However, Lauren Fish is amazing! I have had some time with Lauren teaching me how to use it (by phone) and she has been able to answer my many questions via email since. Thanks Lauren! I am sure I will have more questions for you, but I just might help our organisation get through this round thanks to your help! I would like to speak about using it more efficiently here, as I think we can improve the way in which we use it, but need to get through the current period first. Review Source TH Tyler H. HR Intern Used the software for: ### "Simply Amazing!" March 21, 2016 5.0 I love utilizing Trakstar for our reviews! It is easily accessible, easy to use, and meets all our our organizational needs. Before Trakstar, our agency used paper hand written reviews. These created inconsistent reviews and our employees were not able to receive the proper feedback they needed to thrive. Trakstar has provided us with the ease to change this process and hold employees accountable. I'd recommend 10/10 times! Review Source Response from Mitratech March 24, 2016 Hi Tyler, I love the title of your review! Thank you. It is nice to go from paper to online reviews, right? As time goes by, we're happy to provide continued support in whatever form that takes: trainings, form design, reports, just let us know! Cheers, Julie PR Penny R. Human Resources Director Used the software for: ### "Customizable!!!!" March 11, 2016 5.0 The best thing about Trakstar is that you can customize it to your Company's needs. Everyone at Trakstar are SUPER STARS!!!! The software is very user friendly. Review Source Response from Mitratech March 11, 2016 Hi Penny, Thanks for your review of Trakstar. Yes, customizable! We love that you noticed that. We try to make our software flexible to meet the unique needs of different organizations. Thanks again for the review, and let us know how we can help. Cheers, Julie Rieken JM Joe M. Plant Operations Supervisor Used the software for: ### "This was the first time I have used Trakstar. I had problems combining the self evaluation with mine" July 8, 2015 3.0 I had problems with the employee self evaluation. He had started the work, but we had problems and found that he had to add the comments, which were not originally done. This was done pretty quickly by talking to Aaron. Later, he walked me through the final stages of the evaluation, up to sending it to my boss. The program is a bit different from what I am used to. The tips that are offered is a good idea. It would help if tips would be included for goals. My link the to internet is on and off, so it made it difficult to complete this part. My problems were resolved very quickly working with Aaron. Most software programs that I am familiar with will take several hours. Joe Review Source TM Teresa M. HR Business Partner Information Technology and Services Used the software for: 6-12 months ### "Performance" August 26, 2016 3.0 Ease of use is an issue for managers and admins. The functionality needs to be improved. The training is good but not everyone takes the time to complete the training. Instead they try working intuitively and it doesn't go well. Pros Inexpensive, good customer support Cons It seems like the improvements are not run by actual users of the program. The users would tell you more clearly what functionality changes are needed. The newest version made changes that didnt' seem necessary and ignored necessary items. Review Source Response from Mitratech August 26, 2016 Hi Teresa, Thanks for your honest feedback. Seems like you may have feedback that we'd love to hear in order to improve Trakstar. I'll reach out to you independent of this forum in order to listen. Our best feedback comes from users, so I'll look forward to it. Thanks again, Julie Rieken Vladimir O. Web Architect Manager Design Used the software for: Less than 6 months ### "We're using this for self reviews" July 20, 2019 3.0 Pros We're starting to do a semiannual review and this software gets the job done. Cons It does look old-fashioned, there's a lot to type down. Review Source CS Carly S. Executive Assistant Used the software for: 6-12 months ### "Great, but sometimes hard to understand " November 21, 2017 5.0 Pros It is easy to track and log your goals for the quarter, and everything is saved if you want to go back to previous items. This software is great and keeps us all organized. Review Source VR Verified Reviewer Employee and Labour Relations Associate Manager Human Resources Used the software for: Less than 6 months ### "Intuitive and Valuable Tool" November 28, 2018 4.0 Pros Since their new design update, Trakstar is easy to use for the average employee. It's fairly intuitive, and the training sessions and videos are easy to grasp. I also appreciate the options to customize based on our company's performance cycle. Cons Although there's some customization available, I would appreciate more features. We're also big into reporting, and it's not possible to pull the exact combination of information/reports we need. Review Source JM Jessica M. Assistant Ops Manager Used the software for: ### "Trakstar Review" August 22, 2016 3.0 Trakstar has been useful with our company. I like the software. it is pretty easy to use. I also like the training that is provided for the use of the software. Pros easy to use, easy navigation, customer support is very helpful Cons More training could be provided in the use of this software. Especially for new employees. I think it should be webinars readily available Review Source Response from Mitratech August 23, 2016 Hi Jessica, Thanks for your review! I agree, more training can be provided. Did you know we offer free, customized recorded webinar training for our customers? We'd love to do this for you - let's set something up. More soon, Julie Rieken VS Veronica S. National Project Manager Used the software for: ### "Great - Trakstar team are helpful, switched on and approachable" March 21, 2016 5.0 \-They're always available when you need them most (irrespective of time difference) -Know their stuff, answer your curly questions and work hard to ensure you're satisfied -New and fresh, we don't have to manage around old thinking and systems -They bring their pets to work Review Source Response from Mitratech March 24, 2016 Hi Veronica, Your final bullet point just made me smile. In fact, we do brings dogs to work. :-) And, I know I owe you a call to discuss the Succession Planning feature we're building...more on that soon. I love that you have found our support to be available and helpful. It's wonderful to hear. Thanks again for your review, and talk to you soon. Take care, Julie Rieken SS Susan S. Director HR/Talent Resource Management Marketing and Advertising Used the software for: Less than 6 months ### "Breath of Fresh Air" August 22, 2016 5.0 We were using Survey Monkey for performance reviews. So many man hours to compile a decent report for 360 /multi rater reviews. So we moved to Trakstar and it was like a breath of fresh air. Everyone loved the ability to add comments on individual competencies, and they felt the ease of use was very high. Loved the process from top to bottom. Pros Ease of use for reviewers. Managers get to see the reviews for each competencies for all their direct reports in one one place. The goals section is very helpful to keep track throughout the year. Love the Notes feature between review periods. Cons Anonymous is truly anonymous, but tracking by Admin to see who has not completed their reviews was a little tedious as we had to go to each person's list of reviews outstanding instead of the employee who was being reviewed. Couldn't tell from their record if enough people at the right levels completed the reviews. Review Source Response from Mitratech August 24, 2016 Hi Susan, So many nice things you said in your review. I just want to thank you for taking the time. Please continue to keep in touch and know that we are happy to help whenever, and however we can. Thanks again, Julie Rieken JG Josh G. CTO Used the software for: ### "OK for what it is " March 21, 2016 3.0 It's nice and flexible and a good value for what it costs. That said it is based on an outdated model of a hierarchical structure. For example, if I actually put my ceo at the top of the structure, no one could rate him, so I had to make up a "top person". In addition, the adding of ratings is required yet pointless in how I have it setup. Finally the inability of an individual user to look up their history is annoying. Review Source Response from Mitratech March 24, 2016 Hi Josh, Thanks for your review. Sounds like I might be able to learn quite a bit from your feedback. Would it be okay if we spoke directly? We take customer thoughts seriously and I'd love to hear more. Kind regards, Julie Rieken OS Olivia S. HR Manager Used the software for: ### "The perfect fit for our company" March 21, 2016 5.0 We have been with TrakStar for almost 5 years and it has been the best move we ever made! The appraisal process has been much stream lined and I do not have to send a ton of e-mail reminders out! Each time the system is updated, the TrakStar team makes it even better! Review Source Response from Mitratech March 24, 2016 Hi Olivia, I love your review because you have been with us for five years. We appreciate that, and that you have also felt the updates we have made have improved Trakstar! There's more to come this year. Keep in touch - I'd love to hear your feedback on the features we'll release this year, starting with a new user interface in the next month or so. Again, thank you! Julie Rieken BB Barbara B. Director HR Used the software for: ### "Excellent tool for employees and managers. " March 22, 2016 5.0 Ease of use is important. No more paper forms! Training videos make HR responsibilities easier for administration. Implementation can seem a bit too hurried and chaotic at times. Review Source Response from Mitratech March 23, 2016 Hi Barbara, Thank you for your review and feedback. We love that you don't have paper forms any more as well! Yes, training videos - a must have. Implementation...yes...timing...yes...not sure how to respond, except I'd love to know more about your experience to see how we can pace things to meet expectations. It so important for us to hear your specific thoughts. Will you please feel free to reach out to me directly? I'm on the "About Us" page. :-) Cheers, Julie JB Jeffrey B. Senior Technician Information Technology and Services Used the software for: 1-2 years ### "Nice way to have employees self evaluate and review performance" September 28, 2018 4.0 Pros Nice way for employees to track performance and add accolades. Can set goals to follow as well Cons When setting performance of yourself and picking grades, it can almost seem harsh for giving you a performance, for those being modest or wanting to improve. Would be best to go over with manager to more realistic grading Review Source Talk to a Capterra advisor for free and get results within 15 minutes.