# SocketLabs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SocketLabs the right Email Marketing solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90148/SocketLabs-Email-On-Demand/reviews --- SocketLabs 4.5 (13) [View alternatives](https://www.capterra.com/p/90148/SocketLabs-Email-On-Demand/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SocketLabs Ease of use 4.4 Customer Service 4.4 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Louis W. Lead Web Developer Internet Used the software for: 2+ years ### "Dependable mass mailing" December 3, 2019 5.0 Every support call. Every support email has been great. I have directly used their tool for I would guess 5+ years without a single major complaint. They had one single hiccup a few years ago with legacy code. It was resolved quickly and they communicated the issue out clearly to us. They have been an honest and enjoyable partner to work with over the years. Pros I have enjoyed working with the API. We send tons of emails through their system without the slightest hiccup. We pull stats out of their API to create stunning dashboards of data for our clients to measure how well their campaigns perform. The well-documented API from socketlabs made the whole process a breeze to create. Cons Lack of prebuilt non-zapier integrations. On occasion, we have a software solution ecosystem. Certain clients may have ERP or other major integrated systems. Very generally speaking, we have not had the fortune of being able to tap into pre-written integrations for these systems. (Yes, this is nit-picky. It was the only thing I could come up with!) Reason for choosing SocketLabs They made themselves available to us during our discovery phase when choosing a MTA partner. They were always easy to work with and easy to talk to about our processes. They made the effort to let us know they cared about the things we were trying to accomplish. Review Source JG Jose G. Software Developer Information Technology and Services Used the software for: 2+ years ### "Fast and reliable" December 12, 2019 5.0 It's been fantastic. We get our testing emails going on without issues. Once we move our systems to production the switch is 100% transparent. Pros I have never found an issue with it. It just works, it's amazing. The setup was a breeze and got it up and running in no time. Literally, it just took me like 2 minutes. Cons Nothing really. I don't have anything that I don't like. Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SocketLabs This was so much easier to use. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) This was so much easier to use. Is not rocket science, I know, but still. Review Source VR Verified Reviewer Partner; GM/President Staffing and Recruiting Used the software for: I used a free trial ### "Doesn't work... low deliverability... lots of bounces... very slow" February 5, 2019 1.0 Pros Seemed like it was worth a try. The price sounded good. Seemed like it could potentially be a better deal than my current one... it wasn't. Cons First of all, they took a time-tested, carefully vetted list which had 0 complaints for the past 4 months and demonstrated that their bounce rates were 4x higher than I was used to. Then, they suspended my account after 800 emails were sent (out of 32,000). Not very impressive. Not worth the time and effort, and it was free. They were even bouncing emails sent to old friends whose emails I knew for a fact were correct. Review Source SB Shane B. President Computer Software Used the software for: 2+ years ### "Good product, great price" December 3, 2019 4.0 Mass sending commission reports to sales agents. Pros It is easy to set up and easy to use. Once we had it configured it has required very little maintenance and virtually no problems ongoing. Cons A little more support would be helpful regarding "secure email". Their website explains it but it is a little technical. I would like an easy way to change secure email settings. Also, I haven't found a way to have an automated report emailed to me showing all successful or failed email deliveries. But these are very small issues. And I can live without them. Reason for choosing SocketLabs performance and price. Review Source MB Matt B. Director of IT Financial Services Used the software for: 2+ years ### "Great service and easy to use" December 12, 2019 5.0 Pros We have used socket labs for over 8 years now and have been very happy with it. The metrics and statistics they provide are very detailed. You are able to get very granular with your reporting. Customer support is very quick to provide answers. Cons So far we have not had any issues with the service. Reason for choosing SocketLabs Socketlabs better fit our needs and cost. We used SendGrid for a short time but determined that Socketlabs was the best option for our structure. Review Source Alec D. CEO Marketing and Advertising Used the software for: 6-12 months ### "Top quality at the right price" December 19, 2019 5.0 We moved to SocketLabs from a very large competitor, not only did they give us much better pricing but it was coupled with better software and way better support. They assisted us in the migration and made the whole process a cakewalk. Give them a ring they are really good. Pros Price, value, support and ease of use. Cons I have found no cons so far with their product. Review Source Mark S. Owner Computer Software Used the software for: Less than 6 months ### "Great!" December 12, 2019 5.0 Simple and easy to set up! It just works. Pros I resell web hosting and email accounts for neighbor Kona Coffee Farmers. We have had quite a few problems sending emails to people who have free email accounts (Hotmail, Yahoo, etc). Issues have involved DKIM and SPF and getting all the criteria correct to eliminate rejected emails. I tried the free SocketLabs email service and found that it solved the issues we were having. The emails went through with no problems. I can recommend SocketLabs and continue to recommend them. Cons I have had no issues at all. Setup was easy. Review Source AK Ari K. CEO Internet Used the software for: 2+ years ### "Excellent quality and service" April 10, 2020 5.0 Quality is great and the team helpful and proactive. Pros Oustanding service including proactive advice, fast response, overal quality of delivery. Cons We have no complaints in the three years we've used SocketLabs. Reason for choosing SocketLabs Reputation, flexibility, value, scalability. Review Source RF Roland F. Penn National ENews Editor Non-Profit Organization Management Used the software for: 1-2 years ### "Free Mailer Site Met Our Needs" December 3, 2019 4.0 It used to take an hour and several different email accounts to send out 1000 copies of our newsletter. Now it takes me about two minutes. Pros The best thing about SocketLabs is that it works. Sending out a weekly newsletter via email is no longer a hassle, as it used to be. The second best thing is that, for the size of our mailings, it is free. Cons Getting through the setup process was a strain. Some aspects are not intuitive, and the help/tutorial documents are not as good as they might be. However, Ginny, our SocketLabs go-to person, was very knowledgeable and very helpful. Review Source KG Karyn G. admin Retail Used the software for: 1-2 years ### "SocketLabs Emails " December 12, 2019 5.0 Pros I can create my own templates and can have separate lists and yet still send to all if I choose. Love the sections and how easy it is to insert both text and images. Link to website pages etc. Cons Until I found the sections section. this programme was not easy to use...... Most happy I found it Review Source KB Karl B. Operations Manager Entertainment Used the software for: 2+ years ### "Everything we need from a mail vendor" December 4, 2019 5.0 We mail out transactional messages with one server and newsletters with another server.Our transactional messages are sent through calling their libraries; that code is rock solid. We use the web user interface to write and send our newsletters. It's very straightforward. Pros The customer service is excellent. Over the years, I've reported the occasional bug and the team has been very quick to respond. The service is very reliable; there's never been a server failure for our mailings. Cons Initial setup can be tedious. It took a few iterations to include all of the required bits in the profile setup. Review Source MR Mark R. Software Architect Computer Software Used the software for: 1-2 years ### "Excellent SMTP service; easy to use" February 3, 2020 5.0 I've been using SocketLabs as an SMTP service for a couple of years, for testing and demos. It has been rock-solid, and it's easy to use. I would definitely recommend it. Pros Reliability Ease of use Other text entered because the evaluation system has a minimum length, which is stupid. Cons Why do I need to type forty characters here? Review Source NB Nicholas B. IT admin Information Technology and Services Used the software for: Less than 6 months ### "Good delivery" December 3, 2019 5.0 Mostly delivery with Microsoft is the biggest challenge. Using open source email server software and managing the IP we get through to all email servers except outlook.com live.com or hotmail.com. Pros To get emails delivered without issue. Using socketlabs, emails get delivered everytime. Cons It would be nice to have an android or iphone app to monitor the dashboard. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing SocketLabs Sendgrid have a very complicated console Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.