# VolunteerMatters Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VolunteerMatters Software - reviews, pricing plans, popular comparisons to other Volunteer Management products and more. Source: https://www.capterra.com/p/90188/VolunteerMatters --- # VolunteerMatters Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VolunteerMatters ## What is VolunteerMatters? VolunteerMatters helps non-profits and municipalities with an established volunteer workforce to automate and amplify their volunteer programs. We work with programs with 200 to 200,000 volunteers. If you're excited about building an extraordinary volunteer program, VolunteerMatters is a new way for you to accomplish more without increasing your workload. ## What is VolunteerMatters used for? [Volunteer Management](https://www.capterra.com/volunteer-management-software/) Overall rating Based on 39 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $2190 Other, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## VolunteerMatters alternatives Highest Rated [4.8 (204)](https://www.capterra.com/p/122906/VolunteerLocal/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (40)](https://www.capterra.com/p/137988/iVolunteerOnline/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.8 (49)](https://www.capterra.com/p/208936/POINT/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/90188/VolunteerMatters/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduling 4.7 (23) 69.57% of 23 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Time Tracking 4.7 (23) 69.57% of 23 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Volunteer Recruiting 4.3 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Advertise volunteer opportunities and recruit new volunteers Event Scheduling 4.7 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Plan an event's time and location Activity Tracking 4.8 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Event Management 4.3 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings VolunteerMatters 35 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Track the attendance of specific individuals or groups Track and manage schedules and meetings via an integrated calendar Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Store and organize documents in a centralized system Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Software specialized for non-profit organizations Comprehensive list that contains information and details of all the members associated with a particular organization or group Database of members to track personal information of individuals and families Access software remotely via mobile devices Adjust communications based on previous interactions or personal preferences Track volunteer performance and award those who exceed certain criteria Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Advertise volunteer opportunities and recruit new volunteers Get Advice We can help you find the software with the features you need. Features 4.5 (39) 4.5 Based on 39 reviews ## Pricing Value for money 4.7 (35) [View pricing plan details](https://www.capterra.com/p/90188/VolunteerMatters/pricing/) Growing $2,190 Other,Per Year Professional $3,790 Per Year Enterprise $8,590 Per Year Value for money 4.7 (35) 4.7 Based on 35 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (38) 5.0 Based on 38 reviews ## User reviews Overall rating 4.9 Based on 39 reviews Filter by rating 5(33) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PN Patricia N. CEO Health, Wellness and Fitness ### "So glad we chose Volunteer Matters!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2025 We have been managing volunteers for a long time using Salesforce, but were looking to upgrade our volunteer experience and simplify things for our less-tech savvy administrators. We looked at MANY options, but kept coming back to Volunteer Matters for the overall capabilities, value and ability to integrate with Salesforce through Zapier. Since choosing them, we have been incredibly impressed with their documentation and support - they are responsive, helpful and so pleasant to work with. Our volunteers and staff are still learning their way around but they are loving it! Pros The software is very user friendly and budget friendly. It has been super easy to implement into our existing program - both from an administrator and volunteer standpoint! We have over 300 volunteers a week and we have just finished rolling out the software with very few issues. Cons There is some lack of flexibility in the platform, but that is what makes it so easy to use - so far the few things that we have bumped into have been minor and easily worked around. Alternatives considered [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) [HandsOn Connect](https://www.capterra.com/p/128308/HandsOn-Connect/) [VolunteerHub](https://www.capterra.com/p/79209/VolunteerHub/) [Volunteer Impact](https://www.capterra.com/p/79197/Volunteer-Impact/) [Get Connected](https://www.capterra.com/p/145964/Get-Connected/) Reasons for choosing VolunteerMatters We chose Volunteer Matters because of the functionality, value and ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Anthony C. Volunteer Manager Non-Profit Organization Management ### "I Love VolunteerMatters" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2025 My experience with volunteer matters has been 10/10. I would highly recommend to anyone who manages volunteers. I can communicate with them easily and track all of their analytics. Pros Volunteer Matters has provided me with easy to use tools to be able to communicate with 300 of my volunteers. Cons Hard to say. I would say I wish there was a way that you can upload a profile picture of the volunteer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2025 Thank you for your kind words! I'll be sure to pass it along to our team :) And... You CAN upload profile pictures of your volunteers and they can too. Visit their contact record and there is a camera icon at the top-right of the screen. Click on that to add a photo. If the volunteer is on mobile, they can even use the same spot in My Profile to snap a selfie and upload it. EY Ernie Y. Development Manager Individual & Family Services ### "Great customer service, constantly adding new features and overall meets the needs of a larger nonprofit." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 1, 2024 I'd definitely recommend it - their tech support is super responsive and the pricing is reasonable. I researched many platforms and Volunteer Matters seemed best and meets our needs, which are diverse and fairly large. Pros I like that the platform is user-friendly and has helped to cut down the amount of staff time to manage volunteer processes, particularly tracking hours and verifying enrollment documentation. We have over 30 different volunteer positions across our agency and VolunteerMatters has really streamlined the experience of not just our staff but our volunteers, allowing us more time to focus on quality programming and services. Prior to switching to VolunteerMatters we used a wide array of platforms across the agency – including Salesforce, Excel sheets, Google products and Volunteer Hub. Our processes were decentralized, inconsistent and time-consuming. Ultimately VolunteerMatters was the best fit for the volume and types of volunteer opportunities we host, but more importantly I can see that VolunteerMatters is committed to the continued development of their platform, constantly adding new features and seeking input from customers to improve the experience of staff and volunteers. I also just learned that there's an integration with Double the Donation, which will enable volunteers to seek funding on our behalf in exchange for their volunteer hours. Very excited about that new feature. Cons Many of our volunteer programs require an interview before starting and this platform is generally better suited for our one-time events and opportunities that don't require this level of screening. The visual interface is ok, but could be a little nicer as sometimes people overlook the crucial "volunteer" button which triggers the registration process. Switched from [VolunteerHub](https://www.capterra.com/p/79209/VolunteerHub/) Volunteer Hub seemed to stop investing in the platform. Alternatives considered [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) [VolunteerHub](https://www.capterra.com/p/79209/VolunteerHub/) [Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) [Volunteer Impact](https://www.capterra.com/p/79197/Volunteer-Impact/) Reasons for choosing VolunteerMatters Best fit with the complexity of our volunteer needs and volume of volunteer programming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2025 Thank you for this awesome review! We appreciate you! I'm curious about your comment about volunteer opportunities that require an interview as a starting point. I'd love to learn more about how we can better help for those types of opportunities. I'll have a member of our team reach out. TL Teresa L. Volunteer Coordinator Entertainment ### "We love Volunteer Matters! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2024 It's something we will continue using for years to come. Pros Streamlines our volunteer coordination process and is extremely user friendly! Cons 1\. The dates don't default to a user-friendly way. 2. If a project has been posted, I cannot change the project and have to change everything individually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2025 Hi Teresa! Thank you for your excellent review. I see you don't like the YYYY-MM-DD date format in some areas of the system ;) We hear you :) but I mostly wanted to let you know that you can absolutely change a project after it's been setup and there are also bulk tools to edit many shifts and assignments simultaneously. Click on that blue bubble at the bottom left corner of your volunteer portal for support and they'll teach you how. SM Shelley M. Volunteer Coordinator Hospital & Health Care ### "Managing Volunteers in a Health Care Setting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2024 The entire process of setup and ongoing support has been amazing. The outstanding setup team made the transition easy. The ongoing support has been exceptional. Pros Volunteer matters puts the onboarding process in the volunteers hands. It allows them to complete at their own pace. They also schedule these own shifts allowing a volunteers to be in control. Cons I wish it had a more personalized texting option. When I spoke to Volunteer Matters about my unique need for this feature they listened and did offer me support to find a solution. Reasons for choosing VolunteerMatters We chose Volunteer Matters because of its customization, ease of use and support staff. This program is all it claims and more. It is very user friendly for our extremely diverse volunteer pool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2025 Wow! What an amazing review. Thank you so much :) JM Jacob M. Development Manager Non-Profit Organization Management ### "YMCA of Central Ohio Loves VolunteerMatters" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2024 Pros Having used VolunteerMatters for two years, we love the software for the ability to screen and easily manage different volunteer teams, events, and opportunities available at our organization. Cons While not many Cons, one we have is at times the ease of use when having volunteers complete multiple credentials that may require them to exit the site. At times volunteers can get confused by the navigation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 3, 2024 Thank you for this fantastic review. We love you too! Our goal is to avoid any instances where the volunteer has to exit the site to complete credential requirements. Let's get on a call to see if we can't bring all of that under the VolunteerMatters umbrella. I'll have your Success Coach schedule a call :) Nina L. Education Manager Museums and Institutions ### "Thank you volunteer matters!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2024 The Pavek Museum’s current volunteer program is only about two years old. Initially, we used Sign Up Genius. However, we recognized that as the program grew, we would require volunteer management software capable of handling more tasks beyond shift sign up such as tracking hours, generating reports, and creating more specific project roles. Our \[sensitive content hidden\] had previous experience with VolunteerMatters. After conducting thorough research and comparing it with other software options, we decided on VolunteerMatters. I can already see how much time it saves me as the manager of the volunteer program. For our volunteers, it streamlines the sign-up process, providing them with more information about the shifts or projects upfront, and it automatically tracks their hours, eliminating the need for manual tracking as they used to do. We used Sign Up Genius when we created the new program, but we needed a volunteer management software that could enhance volunteers' experience with us, making it more seamless, and also save staff time by automating tasks like sending reminder emails and tracking hours. Pros I like that we can use Volunteer Matters for both recruitment/applications, training, and hours tracking. It has saved me so much time and made my work life much easier to manage as our volunteer program grows Cons I wouldn't say I have anything I necessarily dislike. As I learn more about Volunteer Matters, I may have some suggestions of things to add, but nothing that I outright don't like. Alternatives considered [Volunteer Impact](https://www.capterra.com/p/79197/Volunteer-Impact/) Reasons for choosing VolunteerMatters Our \[sensitive content hidden\] had previous experience with it, we liked the usability of it, and the features better than any other product we compared it to based on our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 3, 2024 Thank you for being a great customer and thank you for this wonderful review :) Reid S. Donor Relations Manager Non-Profit Organization Management ### "Strong product, good value" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 2, 2024 Pros My organization required a volunteer management system that would help recruit, schedule and communicate with volunteers, both for public and private projects and across multiple sites. It was also important that we sync volunteer data with our main CRM which VM allows us to do. We've come to rely on VolunteerMatters and the value add! Cons While having the ability to sync volunteer contact info over to our main CRM has been seamless, the ability to sync activity info (e.g.: volunteer sign-ups and hours served) remains a challenge. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Del A. Plans Chief and Board Secretary Recreational Facilities and Services ### "Organization Changing Software that Matters!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2024 It has changed our organization completely and gave us a new connection with our volutneer work force. VolunteerMatters has been hugely helpful to fulfilling our mission. Pros RestoreTrails.Org is a boots on the ground volunteer group that relies on volunteers to fulfill our mission. Much of our mission is accomplished through grants for funding. Tracking volunteer work hours and efforts is essential to accounting for that grant funding. VolunteerMatters nails it, hands down! We can report to our funding partners every step of the way with work projects all year long. We tried spreadsheets and manually filing sign-in sheets from projects. It was a disaster and time killer. VolunteerMatters gave us tracking and communicating options we never thought possible Cons Like all serious software programs there is a learning curve that takes a little time -- but so well worth it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 29, 2024 Wow! Thank you for this amazing review. We couldn't be happier to be working with you as well :) AL Ashley L. Education supervisor Government Administration ### "Perfect for our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros I appreciate the intuitive, easy to use platform, the plethora of information available in training videos and the help blogs, and the ease of launching the software. I also appreciate the new features that come out periodically, and the people who run VolunteerMatters are so kind to work with. The software took our volunteer program digital and it's been incredibly efficient. Cons There truly isn't anything that comes to mind - everything we've had a need for there is an opportunity to find a solution (sometimes associated with a fair cost). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/90188/VolunteerMatters/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SignUpGenius vs VolunteerMatters](https://www.capterra.com/compare/90188-135392/VolunteerMatters-vs-SignUpGenius)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)