# Page 2 | VolunteerMatters Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is VolunteerMatters the right Volunteer Management solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90188/VolunteerMatters/reviews --- VolunteerMatters 4.9 (39) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of VolunteerMatters ## Showing most helpful reviews Showing 26-39 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Genita L. Volunteer Coordinator Individual & Family Services Used the software for: 1-2 years ### "VolunteerMatters Streamlines Our Volunteer Management" October 31, 2022 5.0 Streamlining volunteer registration and paperwork was the number one goal and it has been met through the use of VolunteerMatters. An added benefit is being able to better track various aspects of the many projects we have going during our busy seasons. Pros First, VolunteerMatters simplifies volunteer registration. The software collects all of the "paperwork" for us, saving us hours of manually tracking down signatures and drivers' licenses!Second, VolunteerMatters is useful as a central location where volunteers can upload required documents, especially our CDL volunteers who have to provide us with current required documents throughout the year. Additionally, the email function within VM functions as an efficient tool to email large groups of volunteers using the report filtering tools within the software all at once. It also works well to email just a few persons.The list views within the software overall work well and it is helpful to be able to sort by several fields instead of just one (as another major CRM software restricts us to).The project feature has given us a mechanism to track many details regarding the cases at which our volunteers serve.Finally, the customer service is exceptional. I nearly always receive a response within an hour to my inquiries. The immediate "chat" feature is super helpful and the technician is also available to do zoom calls if need be. Cons The report ("list") feature could be improved. We are not able to manipulate the filters as precisely as we would like to. Review Source Response from Momentive Software November 7, 2022 Thank you so much for your flattering review! We absolutely love having you as a customer. You are the best :) JM Jacqueline M. Volunteer Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "An Excellent Volunteer Management Tool" November 14, 2022 5.0 Pros We found VolunteerMatters at a time where we needed it most. We are an immigrant services and refugee resettlement organization, and during the Afghan Evacuation of 2021, our lines were blowing up with volunteers. We had an unmanageable amount of volunteers wanting to get involved and needed a way to harness the support for the many needs of our new clients. VolunteerMatters allowed us to have a user-friendly platform where volunteers could easily upload their clearances and sign up for a range of opportunities. I have been told that we have the most approachable volunteer system that out volunteers have seen, which I credit almost entirely to VolunteerMatters. I take pride in showing volunteers our project catalog because it looks clean, sleek, and accessible. Lastly, I would like to shoutout \[SENSITIVE CONTENT\] from customer support, who takes every question I have seriously and gives me a quick and accurate answer. Thank you VM! Cons I would like a more straight forward way for people to upload their credentials onto their profile without having to go through he project catalog. Review Source Response from Momentive Software November 23, 2022 Thank you for this awesome review. We are so honored to be associated with such a great cause and humbled to be a part of your success. EC Emily C. Volunteer Services Coordinator International Affairs Used the software for: 2+ years ### "Exactly What We Need" April 7, 2023 5.0 I can't say enough great things about \[sensitive content hidden\] in customer support. He has an incredible response time and never expresses annoyance in the frequency of my inquiries. He also makes learning how to fix the problem myself easy to understand, so instead of having to ask \[sensitive content hidden\] again for help, I can usually do it myself. Give the man a raise. Pros Our favorite feature in VolunteerMatters is the ability to log hours served volunteering into a volunteer's profile. Our organizations relies on this information to track the status of a volunteer and for funding from grants, and it couldn't be easier. Even our less tech-savvy volunteers can do it! Cons We have experienced some glitches with the integration of other software into our VolunteerMatters account, but customer service is always there to make it right. Review Source DS Dana S. Volunteer Coordinator Entertainment Used the software for: 2+ years ### "The customer service and ease of use for volunteers are top notch!" October 23, 2020 5.0 I am so thankful to the support team at VolunteerMatters. \[SENSITIVE CONTENT HIDDEN\] has helped us set up our new system and allowed us to take as much time as we needed. He answered a million questions that I asked and always followed up when he said he would. I cannot say enough wonderful things about the support staff and how they will bend over backwards to help you. Pros We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple. I love having the ability to add graphics to different projects and signing up for a shift is straightforward. Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system. Cons There's not a ton of customization you can do on your own (aside from graphics and the view for different pages). I wish you could see all the shifts for a project immediately without having to scroll to the month they've been scheduled in. I also wish you could delete multiple shifts or projects at once instead of doing it individually and having to scroll through the months again. All of these are small complaints but if these were fixed it would make our experience a lot better! Review Source Response from Momentive Software October 27, 2020 Thank you so much for your kind words and feedback. Stay tuned for some new features. We have a new release coming out this week. :) CB Chris B. Director, Volunteer Services Veterinary Used the software for: 1-2 years ### "VolunteerMatters - Review" November 14, 2022 5.0 Our organization is very happy and satisfied with our switch to VolunteerMatters. It has made our administrative, communication, and tracking task much easier and time-saving, which has given us more time to focus on our volunteers' needs. Pros Most impactful are the features for easy application submissions and the degree to which we can customize our applications for our needs, the ease with which we can run statistical reports for attendance and volunteer hours, and how easy it is for volunteers to use and sign up for shifts. Cons As with any software switch, the change to VolunteerMatters meant rebuilding and starting from scratch. But, this process seemed to be expedited with the availability of meetings with our Success Coach, \[SENSITIVE CONTENT\], to help us along the way. Review Source Response from Momentive Software November 23, 2022 We love Pasadena Humane Society! You are a great customer! We were very happy that we were able to easily migrate 500,000 hours of volunteer history from your previous system. And yes, your Success Coach is a gem :) AL Ashley L. Education supervisor Government Administration Used the software for: 6-12 months ### "Perfect for our needs" November 29, 2023 5.0 Pros I appreciate the intuitive, easy to use platform, the plethora of information available in training videos and the help blogs, and the ease of launching the software. I also appreciate the new features that come out periodically, and the people who run VolunteerMatters are so kind to work with. The software took our volunteer program digital and it's been incredibly efficient. Cons There truly isn't anything that comes to mind - everything we've had a need for there is an opportunity to find a solution (sometimes associated with a fair cost). Review Source SH Shannon H. Vice President of Human Resources Recreational Facilities and Services Used the software for: 2+ years ### "Great Customer Service/Support" March 8, 2023 5.0 Pros I like the online support/chat feature. I use it all the time when I run into a snag. Their support representatives are quick to respond and usually have a fix within minutes. I also can't say enough about our Account Manager, \[sensitive content hidden\] He has been so helpful. When I couldn't find a time to do a virtual call, he created a quick "how to" video so I could train a new project organizer. Cons I wasn't in my role when we transitioned to VolunteerMatters, but I would have loved to have in-person training for all of our program directors. We did ask, but it was too costly for our non-profit. Review Source LH Liz H. Director of Volunteer Engagement Non-Profit Organization Management Used the software for: 2+ years ### "Great platform for volunteers!" October 20, 2020 5.0 Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team. At any point when a question arises, the VM team is quick to help us and will hop on a call at any time. We've enjoyed our experience with VolunteerMatters and would recommend it to other organizations. Pros Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need. It is simple from both the administrator side and the volunteer side. Cons The VM software is simple, but as with any software it takes some time to learn the in's and out's of everything it can offer. But once we made sure to set aside time to train our employees and go through the online trainings we discovered that is was fairly simple and offered a wide range of help on their website. Review Source Response from Momentive Software October 22, 2020 Thank you so much for your awesome review. We are so happy you've discovered so much value with our service. Yay! EV Emily V. Engagement Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great Software" November 10, 2022 5.0 Pros Streamline tasks, track hours, and pull reports easily Cons Recording group volunteers could be easier Review Source Response from Momentive Software November 23, 2022 Thanks Emily! We have some great things on the horizon for group volunteering :) KA Kevin A. Manager, Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "YMCA of Greater Vancouver" October 19, 2020 4.0 Very positive. Good Customer Service. Pros One place for all of our volunteers to got to. Cons Compatibility with other software we are using in the organization. Review Source Response from Momentive Software October 22, 2020 We have many options for integrating with 3rd party systems including Zapier triggers and actions along with APIs and webhooks. We'd love to discuss your integration needs. We'll have your account manager reach out soon! :) LV Lisa V. Senior Vice President, Mission Advancement Non-Profit Organization Management Used the software for: 2+ years ### "Great System and Customer Support" August 31, 2020 4.0 Pros This software is very intuitive, easy to train to, and looks nice. The customer service is some of the best I've ever experienced. Cons It would be nice to be able to upload documents. Maybe that is a feature, but I just haven't figured it out yet. Review Source Response from Momentive Software September 23, 2020 We greatly appreciate you taking the time to leave us a review, Lisa. Thank you so much for your kind words about our customer service. HB Hannah B. ASA Civic & Social Organization Used the software for: Less than 6 months ### "So Easy! " June 22, 2018 5.0 Pros This product was so easy to use so easy to train others to use. I would definitely recommend to anyone that deals with volunteers! Cons It was a little hard to transition information over from our old system, but even that was at no fault of the program Review Source KK KC K. Non-Profit Organization Management Used the software for: ### "Good Day America" February 27, 2015 5.0 Pros User friendly. Allows users to use a tutorial concept that is very beneficial for all users. In addition, it is very practical for all vendors. Cons This product is a little bit over priced. It is also not readily available to all the markets around the world. Review Source pN peter N. Civic & Social Organization Used the software for: ### "Manna volunteer website" February 25, 2015 5.0 Pros The website and navigation very easy to use. Cons I have nothing negative to say or constructive feedback to change the website. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.