--- title: "AdvancedMD Billing Services Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AdvancedMD Billing Services Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more." source_url: "https://www.capterra.com/p/90208/AdvancedBilling/" page_type: "product" language: "en" --- # AdvancedMD Billing Services Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AdvancedMD Billing Services ## What is AdvancedMD Billing Services? AdvancedBilling: We serve practices of all sizes. Drive revenue with ease. All the tools you need to manage your A/R and claims processes in one database. Our robust clearinghouse automates manual processes and improves workflow. ClaimsCenter gives you auto-generated worklists, claims tracking & centralized billing. Easily identify issues with ClaimInspector that automatically scrubs claims for potential errors. Results are astonishing with nearly 100% first-pass claim acceptance. ## What is AdvancedMD Billing Services used for? [Medical Billing](https://www.capterra.com/medical-billing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 85 user reviews Reviews sentiment Positive 81% Neutral 9% Negative 9% Starting price $0.01 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AdvancedMD Billing Services?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.advancedmd.com&name=AdvancedMD Billing Services) ## AdvancedMD Billing Services Overview Updated August 2026 AI summary AdvancedMD Billing Services offers billing and invoicing solutions for organizations of all sizes, focusing on invoice creation, payment processing, and online invoicing. With features like customizable reports, claims management, denial management, EHR/EMR integration, and collections workflows, it supports billing and revenue cycle operations through cloud and web-based deployment on various platforms, including Mac, Windows, and iOS devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AdvancedMD Billing Services 4.1 (85) VS. [4.6 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting Price $0.01 Per Month Starting Price $350 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (80) Ease Of Use 4.5 (912) Value For Money 3.9 (72) Value For Money 4.4 (602) Customer Service 4.1 (78) Customer Service 4.4 (814) ## AdvancedMD Billing Services alternatives [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (912)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [Insta](https://www.capterra.com/p/130501/Insta-HMS/) [3.6 (34)](https://www.capterra.com/p/130501/Insta-HMS/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 65% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130501/Insta-HMS/) [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) [3.6 (466)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 62% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114601/AdvancedEHR/) ## FAQs about AdvancedMD Billing Services Overview ### Which roles and teams benefit most from AdvancedMD Billing Services? AdvancedMD Billing Services is most used by billing teams, revenue cycle managers, and practice administrators who need to streamline claims submission, payment posting, and denial follow-up. Office managers and healthcare executives use it to improve cash flow visibility, reduce administrative burden, and keep medical billing operations running efficiently across the practice. Answer based on 74 reviews Overview ### What company size and specific industries is AdvancedMD Billing Services built for? AdvancedMD Billing Services is designed for healthcare organizations, especially physician practices and clinics, with users ranging from physicians and nurse practitioners to practice managers, office managers, and healthcare executives. It is suited to medical groups of varying sizes that need billing support for clinical and administrative teams. Features and Usability ### What are the key features of AdvancedMD Billing Services? AdvancedMD Billing Services includes core billing tools like claims management, claims scrubbing, payment posting, and insurance eligibility verification. Reviewers also highlight reporting and customizable reports, plus differentiators such as denial management, collections workflows, EDI support, and EHR/EMR integration for charge entry and billing operations. Answer based on 40 reviews Overview ### Is this a good fit for medical billing teams? AdvancedMD Billing Services works well for many medical billing teams that want easier claim scrubbing, denials management, onboarding support, and practice management integration. Small businesses and mid-sized billing services often find it affordable and approachable, while some practices report browser issues, weekend slowdowns, support delays, and gaps in certain workflows. Answer based on 17 reviews Getting Started and Support ### How easy is it to onboard and train a team on AdvancedMD Billing Services? AdvancedMD Billing Services offers in-person training, live online sessions, webinars, documentation, and videos. Many teams report that billing staff and new hires learn the basics quickly, especially core billing tasks. Admins, teams switching systems, and less technical users often need more time for setup, EDI configuration, and customization. Answer based on 21 reviews Getting Started and Support ### What customer support options does AdvancedMD Billing Services offer, and how do users rate the experience? AdvancedMD Billing Services offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as accessible, courteous, and helpful, especially through chat for routine questions, but some report long hold times, slower answers on complex issues, inconsistent follow-through, and occasional rude interactions. Answer based on 27 reviews Features and Usability ### How good are the reporting tools? AdvancedMD Billing Services offers useful billing reports, exports, and custom reporting options for many practice needs. Billing teams and larger practices often like the visibility into claims, payments, and accounts receivable, but some users find report setup less intuitive, want more customization, or dislike paying extra for deeper reporting features. Answer based on 23 reviews Features and Usability ### Is the interface easy to learn and use? AdvancedMD Billing Services feels easy to navigate for many billers once the setup is complete and the workflow is familiar. New medical billers and office staff often like the guided steps, dashboard data, and customization, though some teams face a learning curve, confusing screens, duplicated entry, and harder-to-find features. Answer based on 17 reviews Billing ### How well does it handle medical billing? AdvancedMD Billing Services makes everyday medical billing easier with claim entry, claim submission, denial tracking, eligibility checks, and patient statements. Small practices and billing services often find the workflow clear and learnable, though some teams report limits around claim error details, paper claim printing, attachments, and support response times. Answer based on 40 reviews ## Features AI summary Based on 16,165 Billing and Invoicing reviews Capterra reviewers highlight these as the features buyers value most when choosing billing and invoicing software: - **Invoice Processing** (**53%** of reviewers rated this feature as critical) - **Invoice Creation** (**55%**) - **Quotes/Estimates** (**56%**) AdvancedMD Billing Services includes **Invoice Creation**, which supports businesses that need to generate bills accurately and keep invoicing workflows moving. However, it does not offer **Invoice Processing** or **Quotes/Estimates**. Instead, it provides other important billing and invoicing features, including **Payment Processing** (**52%**), **Online Invoicing** (**51%**), and **Invoice History** (**44%**). These features help businesses collect payments digitally, manage invoices online, and review past billing activity, giving teams better visibility and control over day-to-day financial tasks. Invoice Creation 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Payment Processing 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Online Invoicing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, send, and view electronic invoices Invoice History 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Claims Management 3.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Claims Scrubbing 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate AdvancedMD Billing Services 154 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Management: Manage contact details and communication with clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Denial Management: Process of investigating, analyzing, and resolving denied insurance claims - Diagnostic Reports: Reporting completed by clinicians that summarizes health/medical diagnoses - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Healthcare: Software designed for the healthcare industry - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Neurologists: Designed for Neurologists - For Orthopedics: Specialized software for Orthopedic practices - For Primary Care: Designed for primary care doctors/facilities. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Health Monitoring: Gain insights into the health of employees, equipment, registered instances or any other organizational asset to check their status - Health Record Access: Gaining access to confidential health documents and information - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - ICD-10 Compliance: Manage the intricacies of ICD-10 cataloging and ensure clinic compliance - Image Management: Support for uploading and retaining image files in the cemetery records database - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Lab Integration: Receive lab results electronically - Lab Order Management: Submit and track requests for laboratory tests - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Monitoring Device Integration: Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. - Multi-Location: Manage and support multiple locations - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Online Intake Forms: Online forms for managing client intake - Online Invoicing: Create, send, and view electronic invoices - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - PACS Integration: Ability to integrate with picture archiving and communication system to store diagnostic imaging files. - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Registration: Manage the pre-registration process - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Projections: Estimate or forecast of a future scenario based on the study of present trends - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vitals Tracking: Track and measure patient's vitals - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (80) 3.9 Based on 80 reviews ## Pricing Value for money 3.9 (72) Basic $0.01 Per Month Value for money 3.9 (72) 3.9 Based on 72 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (78) 4.1 Based on 78 reviews ## User reviews Overall rating 4.1 Based on 85 reviews Filter by rating 5(36) 4(33) 3(8) 2(5) 1(3) Mentioned topic Sorted by most recent DZ Donna Z. Office Manager Health, Wellness and Fitness ### "AdvancedMD Billing Software System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2025 We have been using AdvancedMD for a little over a month but we can tell, already, that this system is much easier to use than any other system we have had in the past. I would recommend this system to anyone looking for a simple, but very efficient system. Pros Very user friendly. Once you have the information put into each patient, it makes it very easy for you to navigate to different fields and put chart notes and charges into the system. Cons Nothing. The system is amazing. Very easy to use and navigate. Input is very simple and charting is the easiest system I've ever used. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) We didn't like the Chiro Touch system at all. It was not user friendly and the customer support was not what we expected. The cost was also very high and not worth what we were paying. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LH Loretta H. Owner Medical Practice ### "Do not use this compay" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 2, 2024 Very rude. Very unhelpful. Most of the work is done by me Pros Nothing. The staff is rude and the majority of the work is being done by the provider Cons Rude customer service Employees do not take instructions from client. They write off large amounts of money without asking provider Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing AdvancedMD Billing Services Sales representative called every week for about one year Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alexandra B. Billing Manager Financial Services ### "Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2023 I have had a great experience with AMD. Pros AMD is a top tier platform that has every feature needed to run a successful practice. It is very flexible which allows you to work across ever specialty in every type of setting. Cons The learning curve is tough. You need to work with people who know the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Michael C R. Partner Medical Practice ### "The best product for our medical billing services. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 12, 2022 Cannot answer until we have used it for several months. Pros Advanced MD does everything All the other software for medical office billing software does. Most billing software does the same thing, the difference is how they do it. For our business and the way we interface with our customers this software was a good fit The cost was designed in such a way that corresponded to our needs. I read all the reviews that I could find. Many good ones. The bad reviews were based mostly on issues not related to the actual function of the software. Each person has to select software based on their business operations. I personally looked in depth at several billing software programs and could have used any of them. This one just got our operations best. Cons I don't actually use the software so this question is not possible for me to properly evaluate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Elizabeth S. HR Manager Machinery ### "Good Tool for Medical Billing & Records" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 16, 2021 Pros I liked ho I could attach a bill and upload it to pay it easily and store it for reference Cons I did not like the different screen transitions as much as they were slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Erin C. Billing Manager Medical Practice ### "AMD for Billing" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 July 14, 2021 Generally good, but there are frustrating features. Pros The reports are great and the option to export is life-saving. Running patient payments is a breeze. Cons There are too many different screens to go to for information and the notes aren't separated by DOS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Practice Manager Hospital & Health Care ### "NOT actually Mac compatible and they don't care that it's not even though advertised as such." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 July 14, 2021 Terrible. Our trainer was great. Occasionally we will get a decent support person but overall this isn't really a very functional EHR and it does NOT work for Mac users no matter what their advertising says. Pros It's highly customizable which, if it worked well, would be amazing. The best part of this software for our practice is the ability (mostly) for patients to "self serve" when they need copies of their records. If it's all saved into a PDF properly and marked viewable and signed, then patients can print them from their portal page. Cons Despite their advertising it's not actually Mac compatible. Safari never worked for printing a variety of things including paper claims. They took 10 weeks to acknowledge this & they aren't fixing it. Now, as of June, Chrome for Mac users also won't print paper claims. Despite it being a VITAL part of running a practice for anyone submitting for auto or WC insurances, they don't seem to care. It's now been nearly 6 weeks since this was identified & they don't have any ETA for a fix & no indication they ever will. Not sure what we will have to do since this practice has a number of auto/WC patients where the electronic billing doesn't work well since they then deny having received the medical records needed to process claims. You cannot attach medical records to the electronic claims for AdvancedMD. They also don't have enough support. It's now common to wait over 30 minutes to connect with a support professional if you call in the afternoon. Given how many things are glitchy and either don't work or stop working, this becomes a common practice of contacting support. When they have updates, the information in the carrier files has been known to just drop off & it has to be re-entered into the master files in order to submit claims. Reasons for choosing AdvancedMD Billing Services Seemed like a really useful, customizable to a specialty practice, EHR. Sales promises & actual user experience often doesn't match up however. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Linda W. office manager Hospital & Health Care ### "The service would be good if they could make it faster" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 June 11, 2021 I am planning on changing but put it off for 2020 and 2021. Pros This PM system is easy to use. There are some good features like eligibility check and the layout of the daily schedule. When you do get a support person they are usually good and not outsourced. Cons The system is so very slow. On the weekends it is impossible to work at all as they must slow down the servers even more. There is no function to auto send an email as a bill directly to the patient. You have to use their credit card company and machine to use the patient portal for payments. The PM does not directly connect to Fl Shots. Every extra module is an extra cost. Most of the hold time for support is very long. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) I thought we could do better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VM Vicky M. Billing Mental Health Care ### "Too expensive!!! " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 April 27, 2021 Very unhappy, couldn't wait to get out of it! They just kept raising our rates, it was crazy expensive and not worth what we paid for it. Pros Not much! You can't set up templates or overrides for special modifier needs. When creating claims, you can't see a reference for that account for which modifier to use. (Medicaid would allow us to bypass Medicare with a special modifier so it is not an every day option to use, it is case by case, AMD has no way to handle that). Cons The lack of control you have over your own practice. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) In retrospect, it was just a training issue on Kareo. We weren't using it correctly and created a mess. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Billing Manager Hospital & Health Care ### "Simple but highly integrated EHR/PM software ideal for the small to medium sized practice" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 23, 2020 I absolutely love using this software for medical billing. It is extremely simple to use and has enough customizations available for most practices. EHR integration makes charge review and claim submission easier than it should be. I wish that reports were more customizable, and that it was a bit more intuitive. Some things just don't work like you would expect. Those small quibbles wouldn't hold be back from recommending the system to anyone. Pros Lots of features and very user friendly. Charge creation and claim submission goes very quickly. Plenty of options depending on the complexity of your practice. Cons Could be more intuitive in regards to updating patient information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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