# AdvancedMD Billing Services Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AdvancedMD Billing Services the right Billing and Invoicing solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90208/AdvancedBilling/reviews --- AdvancedMD Billing Services 4.1 (85) [View alternatives](https://www.capterra.com/p/90208/AdvancedBilling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of AdvancedMD Billing Services Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews DZ Donna Z Office ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “We have been using AdvancedMD for a little over a month but we can tell, already, that this system is much easier to use than any other system we have had in the past. “ July 10, 2025 MR Michael C R PartnerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't actually use the software so this question is not possible for me to properly evaluate.“ September 12, 2022 AB Alexandra B Billing ManagerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “AMD is a top tier platform that has every feature needed to run a successful practice.“ January 3, 2023 DB Dr. Sonja B Practice ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It's now been nearly 6 weeks since this was identified & they don't have any ETA for a fix & no indication they ever will. “ July 14, 2021 LW Linda W office managerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “There are some good features like eligibility check and the layout of the daily schedule. When you do get a support person they are usually good and not outsourced.“ June 11, 2021 VM Vicky M BillingMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The lack of control you have over your own practice. “ April 27, 2021 LE Lois E Revenue Cycle ManagerMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “AdvancedMD came out on the top due to the ability to customize documents for the chart and also text documents. “ July 9, 2020 LW Linda W office managerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The system is so very slow.“ June 11, 2021 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Simple but highly integrated EHR/PM software ideal for the small to medium sized practice" November 23, 2020 4.0 I absolutely love using this software for medical billing. It is extremely simple to use and has enough customizations available for most practices. EHR integration makes charge review and claim submission easier than it should be. I wish that reports were more customizable, and that it was a bit more intuitive. Some things just don't work like you would expect. Those small quibbles wouldn't hold be back from recommending the system to anyone. Pros Lots of features and very user friendly. Charge creation and claim submission goes very quickly. Plenty of options depending on the complexity of your practice. Cons Could be more intuitive in regards to updating patient information. Review Source LE Lois E. Revenue Cycle Manager Mental Health Care Used the software for: 2+ years ### "Review of AdvancedMD" July 9, 2020 4.0 We have been very pleased with AdvancedMD. The support contacts are easily accessible and provide assistance until the issue is resolved. The support team have always been courteous and professional. I am happy that AdvancedMD was chosen and it has proven to be a wonderful system for both practice management and EHR. Pros When our office began the process of implementing EHR, we reviewed multiple systems, narrowed it down to the top three, and then had demonstrations. AdvancedMD came out on the top due to the ability to customize documents for the chart and also text documents. We are able to run reports from the information that we have "customized" into the chart notes, which has been extremely valuable. The AdvancedInsight feature has also been very helpful in generating reports customized to specific needs that we have. Cons The prescription feature could be improved upon. Providers would like to select multiple prescriptions and send refill with one click. Our clinic has multiple services offered and we would love to see additional options with the scheduling feature so that a "block" of different services could be scheduled at one time. Reason for choosing AdvancedMD Billing Services The ability to customize the chart note and make more user-friendly for the providers was a real advantage. Review Source LW Linda W. office manager Hospital & Health Care Used the software for: 2+ years ### "The service would be good if they could make it faster" June 11, 2021 3.0 I am planning on changing but put it off for 2020 and 2021. Pros This PM system is easy to use. There are some good features like eligibility check and the layout of the daily schedule. When you do get a support person they are usually good and not outsourced. Cons The system is so very slow. On the weekends it is impossible to work at all as they must slow down the servers even more. There is no function to auto send an email as a bill directly to the patient. You have to use their credit card company and machine to use the patient portal for payments. The PM does not directly connect to Fl Shots. Every extra module is an extra cost. Most of the hold time for support is very long. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) I thought we could do better Review Source EB Erin B. Revenue Cycle Manager Medical Practice Used the software for: 2+ years ### "Advanced MD" July 9, 2020 4.0 We have been on this system since 1/2013. The conversion went fairly well. Since we are a very large practice with 24+ physicians and 16 locations, we understand we want/need some very specific reports. We have been able to figure out most of them with a variety of report types. I partake in the Product Advisory Group where we can voice suggestions for improvement and get to add feedback on future upgrades, etc. Compared to the system that we had converted from, this was a dream! Pros Has an easy to use, ad hoc reporting system to pull quick reports from Flex Reports. Training videos available at all times as well as the system user manual. System interfaces with our EHR system so charge entry is no longer a manual process. Cons The payment posting for insurance companies is not user friendly and needs an overhaul. But much better than our previous system. Lack of ability to effectively track prior authorization use but they are working on an enhancement. Payment plans for patients for balances on accounts is non-existent. Upgrade for custom reports writer is not user friendly. Reason for choosing AdvancedMD Billing Services This system already had a working interface with our EHR system which was not an Advanced MD product. Review Source BW Bryan W. President Hospital & Health Care Used the software for: Less than 6 months ### "I am very impressed with AdvancedMD. They have thought of almost everything! " July 21, 2017 4.0 Efficiency and a more intelligent workflow. Pros The workflow makes a lot of sense. As a mid-sized billing service, I love the CBO Option. This allows us to work across all of our clients' databases at once, without having to log in-and-out of individual databases. This has greatly improved our efficiency! I also love the fact that AdvancedMD reviews our claims before they go out the door using professional claims review software. This software anticipates any potential coding issues or other problems on the claim before they even go to the clearinghouse. This helps us reduce our denial rate. The denials module is great - it has streamlined our denials management process in that we no longer work from paper. We now work from intelligently-created queues. This is another HUGE time saver. The Collections Lists for working Accounts Receivable is also well thought-out. We used to have to run paper reports in our old system to work Accounts Receivable. We now create work lists for our collections team and assign various payers to these work lists. This not only helps our collectors work A/R more efficiently, but it helps our supervisors manage the A/R queues better. Lastly, I love the Statement Module for patient statements. It is so easy and effortless to do patient collections now. AdvancedMD can even be set up to write off accounts that need to go to the Collection Agency automatically, and prepare a file that can easily be transmitted to our third-party collection agency. Great software! Cons As a cloud-based product, it can be a little slow occasionally, but not excessively slow. There are a couple of other small things I wish the software did differently, but I has certainly has exceeded my expectations. Review Source RR Rhonda R. Coder/Biller Hospital & Health Care Used the software for: 2+ years ### "Not Satisfied" October 1, 2019 1.0 Livid Pros It seems to work very well Monday - Friday. Cons I work every weekend (Saturday & Sunday) posting charges for 5 Physicians. AdvancedMD Billing software is almost impossible to use on the weekends. It is slow, dragging, freezes up and kicks me out, so that I have to log back in. I have to give up trying to work every weekend (which REALLY throws me behind)! The Tech team is "working on" the problem, however it has gone on for over 2 years now. They are trying to say it is a problem with my computer, but if that were true, I would have those problems all of the time. It's just Saturday and Sunday, which says to me that AdvancedMD's system is running some sort of back-ups, and/or Maintenance that is causing the system to be virtually unusable on the weekends, but they will never admit that. Had we known in advance that this would be a problem, we never would have signed up to use AdvancedMD software. Review Source TS Teresa S. Billing Specialits Medical Practice Used the software for: 1-2 years ### "Working on AdvanceMD is pretty easy to use if you receive the correct training. " August 15, 2017 3.0 Pros You are able to enter the charges in different ways, You can have quite a few employees working on the system at the same time. If the Insurance are set up correctly and the procedures are set up, everything can run smoothly. You could run budgets with seeing where your money is. Cons The claim inspector not knowing why the claim has been held. It does not tell you what the errors are, it will state within the claim there are one or more errors but it does not state what are the errors. Some times when calling they can not answer the question quickly. With what the Doctors have to do with an EMR and they want the billing together. It has taken a long time for our EMR to reach out to a doctor that will be leaving cause the Doctor asked me what are EMR is like and I could not tell him. IF we are billing we should be able to see the EMR so we could inform our groups and get them on the system instead of losing a doctor. Which is what is happening to one of my big Groups. There is not communication between the Advance MD that uses your product and how it is better or what the changes are. Not everyone can go to the yearly meetings to see the products. Review Source Lorilynn L. Manager Medical Practice Used the software for: 1-2 years ### "It was a rough start" July 21, 2017 4.0 Workflow and consistency. I like that AMD works with other vendors to make the process easy and effective Pros The efficiency of productivity. I like the functionality and work flow. It's not that easy to understand at start, but with some consistency, best practices are developed. Cons Training, set up and start up. It's pretty instense to start up a new practice, way too many steps for EDI set up and customization. It would be nice if a development team would be able to hand hold during this process, the switch over from another product is time consuming and difficult already. Review Source Kaja K. Biller Mental Health Care Used the software for: 1-2 years ### "I have had great success in using this product. " January 18, 2018 4.0 Pros I like the electronic billing options, 835s, Collection Module, and denial tracker. The claim scrubber is very helpful too. Cons I would like to run a report by CPT, Modifier, or adjustment code and we cannot do that without purchasing a separate package. Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 6-12 months ### "Is it worth it?" December 15, 2019 4.0 I can't say that I love AdvancedBilling. For how much it costs I feel like the interface needs to be easier and my questions should be answered by customer service much faster. I am still learning how everything works after 6 months. The training they provided from the billing side of things was lacking. Pros \- Does a good job of scrubbing claims before submission to check for errors - Has a robust number of features and reports - Customer service can help answer routine questions fairly quickly Cons \- Some of the errors the claim checker finds do not seem tailored to ophthalmology (my field) - Not a very intuitive interface and lots of features are hard to find - Larger issues have been somewhat difficult to get answers from customer service - The monthly subscription fee is pretty high Review Source LM Lauren M. Exectutive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great medical biling software " February 11, 2019 5.0 This software does a great way of notifying me what needs to be checked on and updated. The software has improved our patient collections due to better statements being sent to our clients. Pros The reports are my favorite feature of this software. I like how I can check many different aspects of the billing software with a simple report. Cons The dashboard was a bit difficult to navigate at first, but now I have the hang of it. I like the amount of data listed on the dashboard, but it could be laid out a little better. Review Source MD Mike D. Presiden Hospital & Health Care Used the software for: 2+ years ### "Always Happy with My Decision" November 29, 2016 5.0 I have been a using the AdvancedMD software for almost 4 years now. I have been very pleased from the start. I am a medical billing client so I have brought on several new clients and the onboarding process is made very easy with all of the support that is provided. Pros The software has all of the features necessary to process clean claims as well as keeping follow up in order when the insurance companies deny some of the claims. Cons The biggest drawback for me is the limited platform that the software can be used with. Review Source PG Philip G. Billing Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Something to think about .... " August 16, 2019 5.0 Pros Adv MD has a common-sense approach and design. The workflow is optimized for efficacy and mobile apps add a layer of real-time processing. Cons It doesn't tell when to go home and it doesn't make coffee :( Review Source KN Kacy N. Certified Professional Coder/Accounts Manager Medical Practice Used the software for: 2+ years ### "ADVANCED MD SOFTWARE REVIEW" November 29, 2016 4.0 Advanced MD is doing some is doing some much needed upgrades. Reports are much better and easier to breakdown into categories then previously. However, since upgrade of Collection module, more difficult to use and not as user friendly as before upgrade. Insurance reversal has always been more complicated than it should be. Pros Much needed upgrades are nice and software overall user friendly. Cons Collection module and inability to run reports easily. Review Source CM Carin M. Contract/Receivable Supervisor Mental Health Care Used the software for: 1-2 years ### "Billing Made Easy" October 31, 2016 3.0 Compared to other medical billing programs we've used, Advanced MD is the easiest system for sending electronic claims and printing paper claims. The eligibility tool is very helpful to ensure clients have active coverage. It would be nice it if would automatically check eligibility before every visit though. Pros Ease of submitting claims, the claim center is great, checking eligibility automatically is very nice. Cons Tracking authorization/referrals could use some improvement. If it could be more detailed and tag/count sessions automatically, it would be nice. Review Source KJ KATHYRINE J. AUDITOR/BILLING LEAD Used the software for: 2+ years ### "Customer service is fabulous." May 14, 2018 4.0 Pros Love the scrubbing feature. The HELP feature is very detailed. The "Demand Claim" update feature makes this process much faster/easier. Cons Doesn't print the back of the claim. Not being able to to EDIT a UB04. When patient's insurance has been updated the information is not updated in the claim line. Review Source CR Candy R. Client Support Medical Practice Used the software for: 6-12 months ### "I get answers and assistance on how to use AMD every time I call." July 13, 2017 5.0 I am able to teach others how to use it and assist them with their practice needs. Pros I like the self help videos. It is handy when customer service is closed. Also, it allows me to learn the software more broadly. I really appreciate the great customer service. Cons It would be nice to be able to print out Carriers AR Details report that contains all charges. Example. I want a report to have all carriers that were billed to listed and I can choose a date range. I have printed the Carrier AR report and it did not contain all the carriers listed in the Carrier Summary report . Review Source EM Emily M. Office manager Medical Practice Used the software for: 2+ years ### "Using AdvancedMD" October 10, 2018 5.0 I started using this system almost 4 years ago and I've trained seveval new hires that were easily trained Pros I love this system as it is easy to use and train new staff. Cons It freezes sometimes, but thats with a lot of these softwares Review Source CT Charise T. Operations Manager Medical Practice Used the software for: 2+ years ### "The Adaptable EMR" October 28, 2016 4.0 Love that this system is able to be adaptable to our specific needs. There is always room for improvements or shortcuts, but that is in every EMR system out there. Love the quick response/turn around time on any issues. Review Source KS Katie S. Billing Dept Manager Hospital & Health Care Used the software for: 2+ years ### "Love the Credit Card feature" October 28, 2016 4.0 Processing Credit cards in the Advanced MD system is great. You click on process and then the system will post the pymts. Cons the reports. wish there were more options Review Source RS Rivky S. Implementation Used the software for: 1-2 years ### "Wonderful" July 17, 2017 5.0 Pros The software offers many wonderful and convenient features creating a pleasant experience when working with it. Cons Nothing about the software is to be disliked, however as to AdvancedMD in general, the queue at the call center is quiet long. Review Source GS Gwen S. Director of Billing Hospital & Health Care Used the software for: 1-2 years ### "Every day user" October 28, 2016 4.0 System lacks some of the common function to use cpt cross walks and payment adjustments do not post correctly Pros easy to use. Reports are functional Cons payment adjustment are not interfaced correctly. no cpt crosswalk Review Source AB Angela B. Billing Manager Financial Services Used the software for: Less than 6 months ### "Advancedmd" November 2, 2016 5.0 I feel that I can give a very honest review of this software. I've been using Advancedmd for over 8 years now and before that I used other billing softwares. Advancedmd is extremely user friendly. I've trained over 50 people on the software in matter of hours/days. The software offers a lot of options for scheduling, reporting, tracking and proper payment posting. I have the opportunity to use other softwares but I always go back to Advancedmd. Pros easy to learn and navigate. Great support team! Cons I wish I could search checks by dollar amounts. Review Source JM Jennifer M. Billing Supervisor Used the software for: Less than 6 months ### "We've been using AMD for 4mo now seems to be great but the sales team does not response very quickly" May 14, 2018 4.0 Pros All inclusive with payer clearinghouse and edi enrollments go very smooth. We are a CBO, we have the ability to work all of our clients from one key, excellent feature for efficiency. Cons Nickel and dime you on the costs, watch for the extra's they all cost something. Now that we signed the contract it's very difficult to get our sales person to respond in a timely manor (Chris Larsen). Review Source KS Kristi S. Office Manager Medical Practice Used the software for: Less than 6 months ### "AdvancedMD Billing" November 4, 2016 5.0 AdvancedMD has been amazing! Their billing Claims Center has helped our practice decrease billing errors by 80%. The claims center is an all in one claims scrubber, submitter and rejections and corrections center. You can even customize your claim edits to fit your practice needs. Pros The customization and tips the product gives you. Review Source Similar Products Featured